Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Cons: "The online movie service didn’t not play and"
Pros: "Reasonable legroom"
Cons: "I was hungry but couldn’t eat the bbq turkey sandwich. Didn’t like that there wasn’t a screen to show movies or show where we were on this long flight."
Pros: "They were helpful during our delay."
Cons: "Couldn’t download the Gogo app to watch anything."
Pros: "Direct flight! And essentially on time arrival!"
Cons: "Refreshments served not close enough to start of flight. Boarding delayed."
Cons: "Left on time, landed early and everything fine."
Pros: "Crew was very pleasant. Free wifi and available free movies/shows were great."
Cons: "Seats too small, not very comfortable and no leg room."
Cons: "Equipment problem that delayed our departure"
Pros: "On timeseats"
Cons: "Seats too narrow and short."
Pros: "Alaska Airlines slays as usual!"
Cons: "LAX is horrible as usual. Like 20 minute waits on the terminal to dock kind of horrible."
Pros: "The flight attendants were wonderful. The seats are very comfortable. While waiting for the flight at the airport, an employee was offering everyone free snacks and drinks. I will use this airline exclusively in the future."
Cons: "There is nothing bad to say."
Pros: "Easy to board and plenty of crew assisting passengers"
Cons: "Seats are too narrow and crowded it gets very uncomfortable and cannot do much work on a laptop as there’s not enough arm space"
Cons: "The crew seemed like it was their last leg of he day and were very snappy with many of the passengers. I can understand them being perturbed but it was a little excessive since we were all upset at the hour delay on the ground."
Pros: "Captain was great!!"
Cons: "Delayed for no reason. Poor agents in Charleston, as always."
Pros: "Where another airline waited till the last minute to advise me of a delay that completely stopped my travel, you had multiple availability schedules at the last moment. That airline did not even attempt to search other airlines to accommodate my need. In fact your connections were more direct!"
Cons: "The boarding areas were primitive and not sheltered for the weather."
Pros: "The crew was good"
Pros: "Cell phone charging ability. Inflight WiFi. Great hot tea!"
Pros: "Loved that we arrived early and were provided delightful snacks and complimentary drinks."
Pros: "Flight on-time. Comfortable seating. Great service. Able to pick seats and check-in early. Tailwind so arrived very early."
Cons: "Precious twins right behind us. Screamed the whole way home."
Pros: "Despite the heavy snowfall at the end of our flight and elsewhere in the country, Alaska Airlines did a great job of keeping us up to date on the delays. They were eve able to make up much of the 45 minute time loss in flight to get us to our destination. The flight crew was in high spirits throughout the flight as well."
Cons: "There was an obnoxious rattling in one of the overhead bins - maybe because the props were spinning faster to get us to our destination 30 minutes quicker. But the flight attendant did everything she could to try to silence it. Eventually, she won the battle."
Cons: "No food"
Cons: "Chargers didn't work on either flight"
Pros: "The airport staff was delightful and I had no problems whatsoever."
Cons: "tge a la cartel meal options were spartan and expensive for a very long flight."
Cons: "No actual meal given to passengers unless you paid for it"
Pros: "Wonderful experience!"
Pros: "They were helpful and polite while boarding and flying. They even give you a complimentary glass of wine or beer on board. All in all my experience was extremely pleasant. They have been much better than my experience last week with united. I would very much recommend Alaska if you have the option."
Pros: "The crew were very curtious."
Cons: "Tge entertainment part could be much better."
Pros: "On time ...good leg room"
Pros: "Great flight on tomen comfortable seats"
Pros: "om time"
Cons: "We were rerouted through Helena, MT and had to rent a car and drive 2 hours to our destination. Due to the limited services into Montana through Alaska Airlines, we would highly consider another airline to accommodate future trips."
Pros: "The ability to get to Montana in 3 1/2 hours. The only reason I fly squashed in a tin can."
Cons: "Being squashed in a tin can and not being able to recline. I never feel my comfort is any kind of a goal by an airline. Only one goal for the airline. Profit. Can't even say safety is a high priority because how the heck can you get out of a plane when there's no space to walk. Passengers need more space not less. But can't do that it'd lower your profit."
Cons: "There was freezing air blowing on my feet!"
Pros: "Excellent, quick service. Luggage picked up and brought down efficiently from the plane."
Cons: "Passengers weren't informed prior that the walk to the plane was very long."
Pros: "Quick flight- friendly staff"
Cons: "Landing was a bit abrupt but not scary."
Cons: "No beverage or snack service whatsoever. And when asked about water to the flight attendant, she looked pissed off like she couldn't be bothered. She didn't do anything but eat her own snacks at the back of the plane the whole time! Also this plane has only a chemical toilet. Very poor experience. Plane is also super small."
Pros: "Friendly, caring crew."
Cons: "Wi-Fi would be nice."
Pros: "Service was solid. I liked the $12 voucher to use at the airport while waiting for 2.5 hour delayed flight."
Cons: "2.5 hour delay"
Cons: "Crew at gate never kept us informed . Did not board us at time they had posted and never announced that. I ended up just standing in a line that formed that how I knew to board. Seats were way to small and the attendant hit my arm with beverage cart. She never announced she was coming through and didn't apologize just speed by. Pilot never came oup on speaker to talk with us either"
Pros: "The flight attendants were extremely nice and informed us about the cool deals they have for ski season in Oregon and Washington. I will definitely be flying Alaska a lot more!"
Pros: "Everything was fine."
Pros: "They offer complimentary beer & I think that's cool. I also like the moldable headrest."
Cons: "Seats are smaller than usual economy."
Pros: "Friendly and had great food options! The flight attendants were consistently available"
Cons: "The flight attendants all seemed really tired and did not have an exceptional energy or positive attitude. The announcements were very difficult to hear because the person speaking was mumbling."
Pros: "Crews on board amazing. They are friendly, yet professional."
Cons: "Got no seat assigned at check in. She told us to get seat assigned at gate. Weird. We got boarding passes after other people already boarded. I thought I flew South West. Flight 30 mins delayed. Hot food sold out."
Pros: "Such an easy flight! The flight crew is always amazing"
Pros: "Smallest seats ever, sweating waiting for everyone to get settled since there was no air what so ever. Because if that, I had 2 stinky people sitting right next to me smelling of extreme BO so I wanted to gag. I liked being able to charge my devices and use wifi for free though. That's the only thing that kept me calm."
Pros: "Quick, organizes boarding. Clean aircraft. A little snug on the legroom. In flight entertainment but not on or in the seat in front of you headrest, like I prefer. Great snack options with big portions. Worth every penny and then some."
Cons: "Terrible turbulence :("
Pros: "I wish the airlines, all airlines would keep the middle seat vacant on all flights!! Such a comfortable feeling and flight. I’ve flown multiple times this summer during Covid, having that middle seat vacant has made traveling by air for me a very good, comfortable thing again. Don’t ever go back to packing us in like cattle car flights!!"
Cons: "Great flight"
Pros: "Seat comfortable and the seatbelts actually fit!"
Cons: "Nothing relly"
Pros: "Good Crew. Landing was very smooth"
Cons: "line to drop bag was so long!! but on the plus side, we were through it in an hour and didn't miss our flight!"
Cons: "Bag drop agent was not helpful."
Cons: "Take off on time"
Pros: "The Movie selection was pretty good for such a long flight."
Cons: "Seats front to back is WAY too short in economy. Person in front of me put their seat back putting my movie screen 2in in front of my face. Plus, when a meal arrived, I had to put my elbows into my neighbors seat to cut because I couldn't put them front to back. Crew seemed uncaring."
Cons: "Connection at Schiphol often tricky;"
Cons: "More leg room and seat width. I don’t like having other passengers pressed against me."
Cons: "Couldn't have been better"
Pros: "Arrived almost an hour early, friendly and courteous service, smooth takeoff and landing."
Cons: "More efficient boarding process. Only 2 lines one short line for priority and a very long line for general boarding that wasn't organized by zones, etc."
Pros: "Crew was amazing as always. Seats were comfortable."
Cons: "give passengers some healthy food--fruit, granola bars, etc."
Pros: "Surprisingly comfortable for such a short flight. The approach is impressive. Friendly attendants and captain kept everyone updated when there was a slight delay. Was overall a really nice flight"
Cons: "I was assigned a seat on the last row of the plane--these not only don't recline, but it feels as though they push you forward. Also, the engine sound was so deafening with such intense vibration that I was unable to hear the flight attendant speaking to me from 2 feet away, much less anything overh"
Cons: "Late arrival"
Cons: "Very slow plane turnover."
Cons: "Being on time. First it was a problem with the plane but that was fixed quickly. Then it was something about de-icing the plane which took over 40mins which made my son and I miss our connecting flight. The weather didn’t just happen. They should have been prepared."
Pros: "It is only a 40 minute flight how bad can it be. No in flight entertainment or beverage service, there never is, no time. Understandable"
Cons: "As with any flight since they started squeezing seats tighter, I am over 6 foot so there is no such thing as being comfortable!"
Pros: "The crew was polite but not overly friendly or welcoming."
Cons: "Boarding was orderly but it was hard to hear the announcements of the zones. I flew economy and it was like flying in a frozen sardine can. There was absolutely NO leg room. At 5 ft, 2 " if I found it difficult, I cannot even imagine how a taller person felt. I wore a coat, sweater, and scart , and warm socks, and I was still freezing the entire trip. It took me 20 minutes to thaw out after arriving. It was quite uncomfortable."
Pros: "From the gate agent to flight attendants the flight was great"
Cons: "The sky lounge to few bathrooms"
Cons: "I did not like that they would not assign me a seat because the flight appeared to be oversold. Finally I was allowed to board (and it was a good seat location but the seat back was locked in the upright position and I wanted to knap)"
Pros: "The flight was fine. I don’t do 5 stars ever since they started pushing the limits on seating. I also have a problem with the wide swing in prices for the same flight but know that is marketing."
Cons: "Seating is too crowded for anyone to be truly comfortable"
Pros: "Crew was very kind"
Cons: "Delta delayed us SEVEN times and I type this as we are rounding our 30th minute waiting to get off the plane at Logan."
Pros: "Crew was kind and responsive."
Cons: "Older plane so seats were very crammed. My screen was not calibrated correctly so I couldn’t rewind or pause movies. No charging option for phone. WiFi was spotty."
Pros: "Everyone was very courteous, the plane took off on schedule and arrived at our destination early. Also got a complimentary upgrade to Comfort Plus."
Cons: "Ticket price was a bit much, the seats and aisle inside the plane are only made for skinny people. Aisle was barely longer across than my foot, and the guy next to me was a bit bigger than average, leaving me to have to scrunch in my seat the whole flight. Lots of elbows, butts and hips knocking into my shoulders as people boarded."
Cons: "My lodge was damage and broken adn was new"
Cons: "price could be cheaper"
Cons: "Seemed like most everyone is now on Group 1, so boarding was very chaotic and slow."
Pros: "Great. Love first class whenever price allows."
Pros: "Flight attendants seemed nice"
Cons: "Too tight in the seats"
Pros: "On time flight arrival"
Cons: "Baggage Claim was very disorganized. They indicated bags were to be picked up at a carousel that was under construction. When we went to the service desk, they directed us to another carousel which was incorrect. There was no announcement made and there was a delay in updating the baggage claim board."
Pros: "First time with AmExp Delta so no baggage fee, zone 1 boarding. seats are fine, newer aircraft, snacks were good and entertainment was good and easy to use. Staff and attendants were friendly p. All good"
Cons: "As far as flying goes today no complaints. As compared to 30 years ago I could do a book but nothing to do with Delta"
Pros: "Funny people at the gate, all was smooth and on time"
Cons: "It was too hot in the cabin, which is unusual (usually, I freeze)"
Cons: "The plane bathroom was old and junky"
Cons: "The staff"
Pros: "Plane was clean, attendants were friendly, and food was fine."
Cons: "I had a flight from Detroit to Montreal. Tried to check in and DTW was not a choice on the westjet website and so I physically could not check in. I realized the flight was technically operated not by WestJet, but Gojet. Went to Gojet's website and was told that Delta took care of all of their ticketing and such. Went to Delta's website, entered my ticket number and card number but I was not in the system as I was given all WestJet info (not Delta's). Luckily the baggage check in people figured it all out."
Cons: "no access to sky club"
Cons: "There was a kid screaming on both flights and t was not a good time"
Pros: "Wonderful experience with the staff."
Cons: "No complaints."
Cons: "Got stuck for two hours sitting in the plane because the computer systems went down."
Pros: "No headphones available for flight"
Pros: "Stewardess named "Mel.""
Cons: "Paid for upgraded seat to "Comfort" for both of us. Bank account was charged for both. Got to gate and only one of us was upgraded. Gate agents said there was nothing hey could do, and that I had to call customer service. Nothing, in person. Terrible"
Pros: "Left on time... Arrived 10 mins early. comfy plane. Pleasant help."
Pros: "Crew was excellent and the timing of the flight was very good."
Cons: "Nothing to do with personnel but my seat was changed from when I booked. I wound up in the last row at the very back versus what I had booked. I think they changed the type of plane."
Cons: "sitting on the runway for over 3 hours without any water, snacks, or even video entertainment screens or outlets to charge phones"
Pros: "Great flight attendant!"
Cons: "Everything was fine"
Cons: "No food or beverage service"
Pros: "Great crew and passengers"
Cons: "I have never been to Billings, so I find it rather difficult to review this flight that I have never been on."
Pros: "Nice clean new airplane, pleasant crew."
Cons: "Time to start offering complimentary wifi in first class"
Pros: "Great crew"
Cons: "It being on time"
Pros: "The pilots and the team did a good job."
Cons: "They changed my seat i paid For last minute and sat me in a small seat when i paid For extra leg room."
Pros: "quick ontime boarding"
Pros: "Everything was great"
Cons: "We were early arriving on both legs of our flight, which was nice. Charlotte Airport staff was rude as usual, so nothing new there. Overall, we had a great trip."
Cons: "A bigger plane."
Pros: "Crew were friendly"
Cons: "Delayed 3 hours for maintenance. Changed gates 3 times. Not well organized"
Pros: "flight attendant excellent. Flight on time."
Cons: "Seats too small tight uncomfortable. Boarding without a jetway uncomfortable."
Pros: "quiet, comfortable. good food in first class"
Cons: "people with "emotional support animals" should board LAST, not first"
Cons: "Only negative is that the American Eagle flights must take a shuttle from the remote terminal."
Cons: "We are stranded in Miami due to another passengers medical needs. That delay caused us to miss our Connecting flight. We are now unable to get to Belize until Friday and the best they will offer is a coupon for like $30 off a crappy hotel. Next time I’ll lsy more for delta’s far superior service"
Cons: "I purchased a seat upgrade, so much more leg room and a relatively comfortable seat. No seat back TVs so bring your own entertainment."
Pros: "Seats were not too cramped."
Cons: "Wifi that actually worked."
Pros: "Once the flight began everything was fine"
Cons: "The flight was delayed 3.5 hours without a solid reason being explained to the passengers"
Pros: "great trip and crew"
Cons: "WiFi was weak...things were stolen out of my carry on checked at the gate in Charlotte...I had the only bag checked at the gate."
Pros: "We left on time and we arrived before schedule. They did let us board first with the baby."
Cons: "The crew was not friendly and they didn’t come when we called for them. They did not have any accommodations for our baby. It was an old plane with very basic entertainment."
Pros: "We were very well looked after by a group of male flight attendants. The plane was clean, calm, quiet and we had all we needed."
Pros: "Flight was great!"
Cons: "It was an older plane. We liked the flight to Miami that had the super modern technology with the screens on every seat back to watch movies etc. This plane was kinda lame."
Cons: "Boarded the flight before the pilot had been brought over to JFK from LGA, we sat on the jetway waiting for him to arrive for 45 minutes without the air on."
Pros: "friendly crew, great service"
Pros: "Flight Attendants were excellent. Especially good was the senior FA who was seen training the junior ones who were on their maiden flight. The breakfast omelet with turkey sausage was about as good as they get."
Cons: "Nearly two hour delay due to fog in SFO. Recommend AA reroute into OAK where the fog is not so bad and the airport has a way better arrival on time rate than SFO. The drive into San Francisco is about the same time from OAK as it is from SFO."
Pros: "Crew was good, seats comfortable"
Cons: "my entertainment system headset plug was broken and didn't work - a problem for such a long flight!"
Pros: "I upgraded to a premium seat I was assigned a seat in the middle very uncomfortable when there were empty seats three rows ahead should not have been a problem"
Pros: "Boarding was quick and organized"
Cons: "No face masks or ear protection made sleep difficult"
Pros: "Great crew. So friendly and accommodating."
Pros: "Flight was delayed due to ice storm. AA personnel were calm and kept passengers informed of when we might expected to get the next flight out. They brought in sandwiches, chips and water, which was a thoughtful thing to do."
Pros: "We got there"
Pros: "The meal was passable but the space to eat it made it very difficult."
Cons: "I dropped my Kindle and earbuds on the floor and there was so little room I was unable to pick them up! Anything I had on the floor could not be accessed because of the tiny amount of space. I would have to ask the passenger next to me to get up if I wanted to get my things."
Pros: "ON TIME AND VERY SMOOTH. EVEN EARLY! THANKS!"
Cons: "Very high decibel high pitched noise from engines as we taxied to gate in PHL. VERY annoying. Lasted over 5 minutes. ALSO, i didnt need to print out own boarding passes. You could fix your website check in px."
Pros: "They were able to reschedule to another airline"
Cons: "Flight was cancelled"
Pros: "Shabby Cramped"
Cons: "Cramped Uncomfortable"
Pros: "The food was great!"
Cons: "The new baggage rule limits you to two bags in business on international flights☹️"
Pros: "On time. Polite gate reps. Helpful crew. Smooth flight and on time."
Pros: "GSP easy to navigate- easy option for WNC travelers"
Cons: "The flight was delayed for 2 hours and after seated in the AA plane for 2 hours, the flight was canceled because without pilot?! Changed to a UA plane but after seated in the UA plane 1 hour, the plane needed to be maintenanced. Had been changed to another UA plane. After three times into three planes, arrived Chicago at 3:30am without the checked baggage."
Cons: "Small, old plane. No drinks, snacks, or entertainment."
Pros: "Very old American Airplane. Lost luggage (finally retrieved). Attendants were great."
Cons: "Monitors didn't work from our seats. small area in seating."
Pros: "The space"
Cons: "The agents and flight attendants were very unfriendly. You could tell that because I was of a different nationality that this was a problem."
Pros: "Entertainment us on point!"
Cons: "Boarding sucked, 90 mins delayed and made us check in bag. The snacks are TERRIBLE - no thank you."
Pros: "N/A flight was cancelled."
Cons: "Flight was delayed and finally cancelled."
Pros: "The free cookies were very good and the service was great the flight was smooth and quick"
Cons: "The flight was so full of rude business men and the cabin crew was very rude. I didn't get a seat assignment until a few minutes before my flight. I was sandwiched between two men that took up all the leg and elbow room, because they thought they were superior. The plane was old and dirty."
Pros: "Americans new 737s are pretty cool. The interior design is modern almost spacious. Seat back entertainment centers are like something you would find on international flights. There is even an A/C plug to charge your electronics. The seats don't just recline, they tilt the seat as well as the back. That said, the seat depth is akin to sitting on a picnik bench."
Cons: "I did not like the fact that while I selected seats when I made my reservations they were not held when I confirmed my return flight on line. The gate attendant informed me that since I did not book thru AA my selections were " requests" with no obligation to reserve the seats."
Pros: "Pilots avoided turbulence for flight."
Cons: "Music reception was very poor on flight. had trouble accessing Wifi."
Pros: "Ended up leaving earlier than scheduled."
Cons: "American Airlines holding open seats until right before the flight leaves."
Pros: "Seat accommodations were great Gate assignments at airport should be confirmed before the plane arrived"
Cons: "They should have let us know we would be diverted to Des Moines, and 2 hours Late to BMI before we got to the airport"
Cons: "The seats were the most uncomfortable seats I've ever dealt with on a flight."
Cons: "We had a 40-minute mechanical delay."
Pros: "the non-stop flight works very well. lay overs are never welcomed, but tolerated because they need to be"
Cons: "hard to think of anything"
Cons: "Two hour delay"
Pros: "Fast boarding, early arrival"
Cons: "Snack offerings"
Cons: "A plan to deal with a hostile mom with a screaming kid that was out of control."
Cons: "Pathetic rationale for delay"
Pros: "The crew was very nice,,"
Cons: "Im not sure, everything was just so nice,, more chatting mabye talkin more,,"
Pros: "Great crew"
Cons: "Seats are very uncomfortable"
Cons: "Free cokes, water, and peanuts would be great."
Pros: "Fast boarding. Crew were pleasant."
Cons: "Free beverages"
Pros: "On time, clean plane."
Cons: "Everything was fine. Thanks!!"
Cons: "Check in."
Pros: "The plane, the crew..."
Cons: "Seats wider"
Cons: "PIE airport does not have a lane for TSA pre-check so be prepared to wait in the long security lines with everyone else."
Pros: "timeliness of the flight professionalism of the crew immediate attention to a passenger who fainted"
Cons: "passengers were cold and there were no blankets to be offered there were no hot beverages and it was very cold. all beverages were for purchase and yet no complimentary hot coffee nor tea, even if you wanted to pay"
Cons: "Being stranded for 6 hours in the airport for no weather reason, with no compensation."
Cons: "The seats were a bit cramped but I suppose most are these days"
Pros: "It was exceervice"
Pros: "Smaller airports make travel easier, and more relaxed. No frills--to get even water on the flight you'll pay for a bottle. Personnel all tend to be friendly and helpful. With Allegiant I've learned to pack lightly and plan travel carefully. It's been worth it as I have been able to see friends and family more often. We even took an impromptu vacation this year when we found a great deal on airfare."
Pros: "Nonstop on time and as expected"
Pros: "The crew, from start to finish were great. From gate to gate The plane was nice and clean. The phone app was pretty well done also."
Cons: "I know you have to make a buck but damn. Peddling food, drink all the charges and the credit card offer during the flight."
Pros: "Fare and friendly staff."
Cons: "No wi-fi."
Cons: "Left late"
Cons: "Left/ arived 30" late"
Pros: "Great flight. On time. Easy on. Easy off. And amazing fares."
Cons: "Everything great"
Pros: "On the way there and back the staff was friendly, the flight was smooth and and overall everything was just great. This was my first time flying with Allegiant and I will definitely do it again."
Pros: "Flight attendants did the best they could; just a bad situation. It happens."
Cons: "Said it was a radio problem, but we were delayed, told we were leaving, delayed, de-planed, changed planes and finally got in nearly four hour late."
Pros: "2 hours and one flight. Done!"
Cons: "No entertainment"
Cons: "Moving from one gate to another. The three hour delay. It appeared that no one person really knew what they were doing. The disabled in wheel chairs we left on there own. One elderly woman literally fell out of her wheel chair to the floor. I was discusseded by the events of the airline."
Pros: "Great flight!"
Cons: "Price, service"
Pros: "On time"
Cons: "Boarding outside in the pouring rain!!!"
Pros: "Crew was great and handled the delay well. Definitely worth the 6 bucks each way to get the seats with additional leg room."
Cons: "This the 2nd time I've flown from Punta Gorda to Indy in the last month and both times the departures were delayed because of mechanical issues. No vouchers offered + no free anything offered = Bad customer service model. This airline also charges for carry-ons."
Cons: "Even snacks and water are only available for a fee. Seats do not have much padding and are not comfortable."
Pros: "Easy boarding, smooth flight, quick cart service, fast flying"
Cons: "Seats are so small I was window seat with two men who were jammed up so uncomfortably in their seats I felt bad. I was cramped cause they had no choice but to spill over in my seat. I understand safety is important but unless the plane is in middle of taking off or landing, or horrible turbulence anyone should be able to use the bathroom. We had landed and were just sitting and waiting on a gate to open. My fellow travler happened to be on her period n was told No she could not use the bathroom. After the 3rd time of her being sent back I got up with her and a tampon in hand n told the staff they had no choice she was using that bathroom. Of course they had to phone the captain and ask for permission which he ok it, but seriously , what are we supposed to do just sit in our blood. That was not cool."
Pros: "GREAT EXPERIENCE FOR A FIRST TIME FLYER"
Cons: "Leg space tight. Seat didn't recline. They said the maximum width on the under seat personal item is 7 inches but space is big enough for wider than that. I felt that was misleading."
Pros: "Flight attendants were very kind."
Pros: "Crew polite, clean plane"
Cons: "Late, delayed. Price deceptive, extra charge to reserve seat and carry-on bag."
Cons: "5 hour delay. They offered meal vouchers. For 8 dollar like wtf? But of course they offered them after every place closed in the airport."
Pros: "The price, found a round trip from Albuquerque to Austin 3 weeks ahead for 74$. I couldn't believe it"
Pros: "Very affordable."
Cons: "Seats are too close"
Pros: "friendly crew clean plane, speedy service"
Cons: "Not clean"
Pros: "Fast seating with veteran's seated first."
Cons: "Small seats that don't recline."
Pros: "Crew was friendly and did their best under difficult circumstances."
Cons: "Takeoff was delayed by 2 hours. When we arrived in Rapid City, we were stuck in the taxiway for more than half an hour before we could get to our gate."
Cons: "When we booked our flight you seperated us on the plane seating Why? That really sucked. We then found out you charge extra to sit together for each of us. We would not recommend first time travelers to your airline for that reason"
Pros: "Price ok"
Cons: "Poor rude service. Waited 45 min once boarded to leave Hard to find flight info once booked Won't use again"
Pros: "Never got there. We are still in the Dominican Republic where United Airlines abandoned us."
Cons: "They shouldn't have abandoned my family in the Dominican Republic."
Pros: "Seat space"
Cons: "Better full wifi"
Cons: "Flight was delayed by 2.5 hours."
Cons: "Plane was dirty"
Pros: "Haven't flown United, now we remember why. Paid extra for comfort and the seats we had were actually more cramped than those around our seating. A long trip with no food, unless you want to pay more than a high end restaurant in Maui. No entertainment made a long, uncomfortable flight unbearable."
Pros: "Excellent landing"
Pros: "Cookie served was nice. Short flight, All was acceptable and very nice."
Cons: "No entertainment to rate. Checking in was a confusing process."
Pros: "Love this direct flight! So nice!"
Pros: "The flight got me to my destination"
Cons: "Flight was delayed by an hour, leg room was very cramped, we sat on the tarmac at O’Hare for almost an hour upon arrival"
Pros: "Never made it to Denver"
Pros: "All went well"
Cons: "Nothing :("
Pros: "It was fast"
Cons: "No peanuts"
Pros: "Upgraded to first class which was great."
Cons: "Had to change planes. Entertainment did not allow me to play movies. I could view the trailers."
Pros: "Multiple passengers were assigned the same seats so we had to do some shuffling once everyone had boarded. There were however enough seats for everyone."
Cons: "The staff was very pleasant and professional."
Pros: "Friendly service! Good legroom"
Pros: "No problems on the way home."
Pros: "Great UA crew on flight to SFO."
Cons: "UA plane stayed a long time on O'Hare tarmac waiting for takeoff to LA. Then parking at gate in LA took a long time. The result was I missed my UA connection to SFO. UA put me in the next LA-SFO flight."
Cons: "3 delays, but United refused to cancel the flight which would allow the passengers to rebook. Pilots were dismissed and we were given vouchers to the worst motel that I have EVER stayed in. Since I had to be in Washington the next morning, I purchased a $600 ticket online after the gate agent told all of the passengers that United could not get them to D.C. until the next evening. To top it off, they used the same plane with mechanical problems the next morning, which caused further delays. Terrible and costly."
Pros: "The cabin crew themselves were great. The pilots offered my child to go see the cabin and everyone on the actual plane was great."
Cons: "The United employees at check in kiosk were very unorganized and unhelpful. I was traveling internationally with a small child and had two pieces of luggage to check in. Normally you just go to the counter once and they do everything including taking your luggage once they weigh it. Instead, I had to go to the self check in kiosk, then back to the counter to weigh my luggage, take off the one luggage from the scale, weigh the second one, then go back to the self check in kiosk, then was told to take off the second luggage as well, then finally went to a second counter where the lady handwritten my luggage tags and then was told to take both pieces of luggage and put them somewhere else altogether with specific directions on where to put them. This is something normally handled by the actual employees. Also, the check in dude yelled at my kid for putting in his name into the check in kiosk while we were waiting on the check in dude to do all those unorganized activities. He claimed it would break the software if my kid were to enter his name. I have told him that no, the software will not break if my child enters in his name."
Cons: "Seats and food were disappointing ."
Pros: "Cabin and cockpit crews great. "Food" = small bag pretzels. Entertainment was available, but too expensive. Did not observe anyone buying it. More leg room than previous flight."
Cons: "United wi fi did not work during either flight. Phone service only worked on the ground,"
Cons: "I checked and paid for my luggage and alpt of peoe with carry on luggage had theirs checked for free. Totally unfair"
Pros: "The crew was great."
Cons: "We were boarded on a plane that was missing a part and sat for an hour and a half. Then we were taken off that plane and put on another with no money back or any sort of sorry. Had to miss work that night so it cost me money out of pocket."
Pros: "Nice easy one. Quick flight, on time, no issues."
Cons: "$6 for one hour of TV is ridiculous"
Pros: "The flight was smooth and we got in to BZN a little early, which was great."
Cons: "I really disliked the check-in process at the airport. I do not fly very much anymore and the whole electronic system baffled me. The check-in folks were not very helpful and seemed impatient with me."
Cons: "Seats are crammed up against each other and little leg room plus I am short!"
Pros: "Friendly service."
Cons: "Took a long time to get support when gate changed. Could not walk at the time due to skiing accident."
Cons: "Seats sucked hard no give. Cramed in like cattle"
Cons: "Delayed and got downgraded"
Pros: "Staff members were courteous."
Pros: "Was fine"
Pros: "Crew were fine."
Cons: "Twelve hours of horrible delays, missed connections, and running through airports due to poor aircraft maintenance and mechanical problems. Will never fly United again if I have a choice."
Pros: "Loved the TVs. Made the flight go by faster. Pilot was pleasant and informative at beginning of flight . Very pleasant personnel."
Cons: "i had to pay $25.00 for my one bag on my flight home but didn't have to pay from indy to washington"
Pros: "Good flight."
Pros: "The professionalism of the airline stewardess says that's what I like the most"
Cons: "I really can't say that I truly would call something I didn't like"
Pros: "Things were quick and well organized for this leg; seating, departure, etc went quick and smooth."
Cons: "No snack :( not much for beverage option :("
Pros: "Staff was professional. Flight was on time"
Pros: "Everything except the delay"
Cons: "Flight was delayed with little communication or reassurance. When I had to rebook my connection, the counter was woefully understaffed and they were not equipped with new enough computers to quickly address my problem."
Pros: "Comfort and service was right on target"
Pros: "Pilot was very happy and friendly! Very informative throughout flight."
Cons: "On the return home, I was seated in the last row right next to the lavatory. I was bumped into at least 40 times by other passengers and flight attendants."
Cons: "Weather delay but then sat at the gate for nearly an hour waiting for "fuel". Give me a break! No update as to why we were waiting, just said we would leave in 15 min an hour before we left."
Pros: "Flight left on time and arrived on time. Crew was great. Pleasant and professional."
Cons: "No gluten free complimentary snacks offered. Cabin has too bright for a night flight."
Pros: "Good flights & being on time"
Pros: "The staff was nice and friendly."
Cons: "Dirty plane. The air smelled bad. We were delayed, on both flights."
Pros: "Nice good and movie selection. Seats were very comfortable."
Cons: "No tv in headrest."
Pros: "Flight attendants. Ease of travel through SCE"
Pros: "Your pilots actually landed us 20 minutes early in Bozeman so great on them as well. I flew from Charlotte at 4:22 to Denver and left for Bozeman at 6:50 pm, all flight attendants were very pleasant as well."
Cons: "Boarding chaos, zones are there for a reason and the gate agent shouldn't be a pushover. Had the huge elbow hog sitting next to me and the temperature on board was between 95-105. It was crazy warm for a winter flight when passengers are already wearing cold adapted clothing."
Airlines flying from South Carolina to Montana have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights