The turn time for a connecting flight from Europe to the US was only 40 minutes. We had to run through the airport, wait in passport control and the barely made the flight. Also, were were told at the counter that the maximum carryon weight was 9KG and were forced to check our two carryon. When we got to the gate, the size allowable was 11KG. Both checked pieces did not make the connection and are delayed two days. This all happened because of the 40 minute landing to takeoff time difference. When I asked the counter people about this being too tight, they said Lufthansa has a problem with this as it happens all the time.
Flight attendant gave as extra seat for infant
I can't honestly describe this flight because my partner and I were unwillingly kicked off of it. We paid full price for our tickets and were confirmed and on time for our departure. However, we were not given seat assignments. When we went to the boarding gate to remedy us, the attendant literally shooed us away saying that the flight was overbooked and we were in standby. After boarding ended, we watched as people who were late for the flight were allowed to board. Then, all of the other standby passengers except my partner and I were permitted to board. As the plane departed the attendants repeatedly told us that "this is how airlines work"--which is to say they overbook us and our flight is not guaranteed. We were reimbursed a payment that wasn't even a quarter of what the flight originally cost us. We were also out up in a hotel room that we were told was downtown--it was 3 miles from the city center with no access to a nearby train. Today we were forced to go through security and passport check all over again for a flight we have been wait listed for. So we had to make this torturous trip back to the airport to hang in tedious uncertainty. I'm not sure when and if we will get home. I'm not sure how many times we will have to relive this airport check in and rebooking nightmare. Lufthansa is hands down the worst airline I have ever flown with and I would not recommend them to anyone.
We had to go down 4 flights of stairs holding our bags to get to the bottom, to wait for 10 mins for a bus...that took us all across the airport to board our plane. We were about 40 mins delayed on top of that.
I have to we rerouted 3 times could not take the original plane
they served "kosher" Dairy with Meat for dinner.
On my flight to Zaghreb i had an Echo Classic ticket with baggage allowance and on my return suddenly an eco light without allowance. Had to pay more than 50 Euros for my luggage.
Pros: "Very nice and friendly service"
Pros: "This is how my trip started that day. Missed my checkin window by 10 mins do to waiting in traffic for 45 mins, because of wreck. Got to the ticket counter at 8:35 and my flight my was set to take of at 9:30. There wear others in the same boat as me, we where all flying with American. I will Never ever fly with American again! The Lady was so rude then she said we were disgrutle when we ask to speak to a manger about trying to board even though or flight didnt leave until 9:30. Not Military Friendly at all. So I ran down to Lufthansa and talk with a guy at the ticket counter that was understanding of the sistuation, he told me what to do once a Book my trip through Kayak he checked me in and got me right to the front and on the plane for the next flight that left 2 hours after my missed flight. I book my trip and got through Tsa all before my flight with american even took off. When I boared the plane the cabin crew was very helpful and laughing and joking with the passagners their smiles brighten my day and made me feel at easy. I was stressed out about missing my flight with American Airlines and that lady at the ticket counter that when on got my flight with Lufthanse I felt like they were my friends and that I have been flying with them before. I will always use Lufthansa when fliying back home back to the states! Thank you to flight crew and men and women at the ticket counters!!"
Cons: "If I could change one thing it would be better food, or the drink protion size or just give out canned drinks. But over all the best flight I have taken in a long time!!"
Cons: "United Airline s***k. Flight was delayed 3 1/2 hrs and they don’t give a s**t you have a life. Never again UA!"
Pros: "we left two hours late due to some security mess up. all had to exit, redo security, e.t.c. crew was nice, but info was poor, service to travelers was poor. with 2 hour delay they could have given snacks, drinks. instead the crew mostly disappeared"
Cons: "Flight was cancelled. Got rebooked and have changed gates 6 times and flight delayed due to no crew."
Pros: ",Crew was amazing, took extra care of passengers.Very polite and friendly."
Pros: "In-flight crew was friendly, the food & beverages were OK and there were plenty of in-flight entertainment options."
Cons: "They double charged the baggage fees: I prepaid in advance but upon checking in for the return flight the representative wasn't able to locate the appropriate information, although I had a printed copy of the confirmation email they sent. I had to pay for it again which is a lousy experience."
Pros: "Crew was friendly and we were pleasantly surprised to be fed something on the short flight!"
Cons: "Although it was a 4 hour layover, it took almost 3 hours before we saw where our gate was for the flight."
Pros: "Too cramped for a 10 hour flight"
Cons: "Same as above"
Pros: "Good entertainment system. Nice crew."
Cons: "Nothing specially. They run out of lunch choices very early"
Pros: "Their airport service is outstanding. We were traveling with a mobility challenged person and they were so helpful in getting us through check in, out to our gate, and through boarding."
Cons: "The service and staff on the plane are top notch, and the meals and drinks were very satisfying. The entertainment center on each seat had enough choices to pass the time. I rate Lufthansa a very good choice for trips to Europe, and will use them on my future trips."
Pros: "Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us."
Cons: "You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case."
Cons: "Wish we had empty seat between us, w both the same name it should hv been possible. Special meal bland"
Pros: "Very efficient boarding process. Plane was nice. Great legroom. Plenty of storage. Flight crew was helpful and very pleasant. Food was good. They had personal entertainment screens with a wide variety of movies, tv shows and games to play."
Cons: "Liked it all. Would fly them again"
Pros: "Great crew, great flight, food and drinks was awesome"
Cons: "I don't like the fact that I can't choose my seat from earlier because I a big girl and I like to set in the emergency exist seats so I'm not crush up in the middle seat not comfortable and long flight like that lots of pain at the end of the flight"
Cons: "You have to pay for food unless it is pretzels."
Cons: "Can’t tell you anything- missed connection"
Cons: "Requested for Hindu vegetarian meal by call and was informed we would receive on flight. Got on flight to find that Hindu vegetarian does not exist. Starved on both legs of flight. That is almost 24 hours. Plane should keep extras and customer service should give correct information."
Pros: "Where is my bag"
Cons: "Where is my bag"
Pros: "Crew was excellent. Plane was very clean."
Cons: "Seats in economy are miserably uncomfortable especially for a flight of this many hours."
Pros: "Great Seats / Bedding Excellent Drinks Excellent Service Delicious Food."
Cons: "Boarding was a Zoo. No real First Class announcement; confusion of which line was Business, First, or Economy, no clear announcements. This is the 2nd time this is happened in a row. Not sure why. Movie Choices were pretty poor, but TV series made up for it."
Pros: "Great customer service!"
Cons: "Sometimes temperature is too warm."
Pros: "Lufthansa, always competent and pleasant. Everything works well. Very reliable. Business Class seats are competent. No complaints. Not overly plush but everything works. Same with the service. If consistency is what you’re looking for then Lufthansa can’t be beat. It’s the Lexus of the airline industry. Not Mercedes or Rolls Royce though."
Cons: "The food is never exceptional on Lufthansa. No low carb or low fat alternatives. Heavy cream is a hallmark. Again, Noor exceptional but good enough. Here, I think American, Delta and United have done a better job recently."
Cons: "THE LATE HAPPENED FROM MONTREAL TO TORONTO 1:30 HOURS WITHOUT CUP OF WATER WAITING IN THE PLANE"
Pros: "On board crew was nice."
Cons: "All flights for this trip were 30min-2 hours delayed. At split, we started "boarding" only to be walked outside in the hot sun and grouped together in a tight group to wait again. The split airport crew was awful. The flight crew was fine."
Pros: "Fast boarding. Smooth flight. Good entertainment. Very pleasant."
Cons: "Flight attendant complained about a passanger right in fron of her in a different language. I understand both languages. Completely unprofessional."
Pros: "People of Lufthansa and the clients who were flying with me."
Cons: "Stoll in Germany first flight was over 1.5 hour late a I miss my original flight. I must wait now for afternoon flight and wait all day having family emergency situation."
Cons: "Not enough water was offered by flight attendants Wasn't offered an after dinner drink One of the flight attendant wasn't very pleasant"
Pros: "The crew was very friendly. The food and drink service was excellent. The entertainment was varied. And the flight was smooth and on time which was greatly appreciated."
Cons: "As someone who does not particularly enjoy flying, Lufthansa made everything smooth and enjoyable. That being said, if I have to nitpick... the feet of the seats in front of me were staggered so that my foot space was cut in half by a bar. I had to have one foot on each side... sharing each one with the seatmates on either side of me. It made it so I didn't have a clear space to store my purse, which made the 10 hour flight just a little uncomfortable. Oh...and I could not find the proper jack for the headphones. It's as if the headphones provided were not meant for that entertainment system."
Pros: "Nothing, this flight never happened because of the strike."
Cons: "Luthansa rebooked me on BA, and stripped away my Premium Upgrade seating, giving me economy, an aisle seat next to a bathing-challenged male. It was disgusting and re-injured my leg wound."
Pros: "The coach seats were much more comfortable than Air Canada's. The flight was without incident. Staff were great! Accommodating, friendly and efficient! Incredible choices of movies, news, etc controlled by individual passenger."
Pros: "Lit hands crew more caring and professional. All good."
Pros: "The cabin crew were quite professional and friendly. The aircraft was clean and the in flight service was splendid."
Cons: "The configuration of the seats. It is different from other airlines and compromised privacy."
Pros: "It departed and arrived on time. The boarding process was very efficient thanks to Frankfurt's automated ticked checking gates."
Cons: "No in flight entertainment."
Pros: "The service was great. Attendants were friendly and helpful."
Cons: "The seats in Business class could be more comfortable. The padding in the seats was very hard"
Pros: "On time, fast boarding"
Cons: "Food. Couple of screens not working."
No foot service or entertainment. Just a Trip from one place to the other. Not much different that a bus ride except it is faster and more expensive.
No food served. Thus no appropriate rating.
The only thing that was lacking had to do with the size of the jet. There was limited room in the small jet but it was fine for the short duration.
Fantastic plane and top notch crew. Departed on time and arrived early. Classy flight!
Cons: "The customer service desk!"
Pros: "Very nice!!"
Pros: "The pilots and the team did a good job."
Cons: "They changed my seat i paid For last minute and sat me in a small seat when i paid For extra leg room."
Cons: "AA is not following any social distancing. While you are not able to choose middle seats because you would think they are reserving those for space between passengers. The last 2 flight I have taken with AA have been full with no distancing or capacity limitations in the plane. One thing is what they say in their website and one thing completely different is what they actually do in the plane. Unacceptable during this pandemic"
Pros: "Everything was great"
Pros: "flight attendant excellent. Flight on time."
Cons: "Seats too small tight uncomfortable. Boarding without a jetway uncomfortable."
Cons: "Be on time"
Cons: "I purchased a seat upgrade, so much more leg room and a relatively comfortable seat. No seat back TVs so bring your own entertainment."
Pros: "Horrible staff at LAX boarding gate. Been treated horribly by incompetent and rude AA staff."
Cons: "Hire only friendly people for this type of job. Hire people knows basic math. Train their well on how to communicate with people."
Pros: "Seats were not too cramped."
Cons: "Wifi that actually worked."
Cons: "Horrible experience with American Airlines staff while boarding at Birmingham AL USA. Very unprofessional & RUDE..."
Pros: "The entertainment was excellent"
Cons: "Traveling overall was stressing. Due to long line. And not enough space"
Pros: "Once the flight began everything was fine"
Cons: "The flight was delayed 3.5 hours without a solid reason being explained to the passengers"
Cons: "I upgraded my seats, but we still didn’t get any extras for the price."
Pros: "great trip and crew"
Pros: "Another customer allowed me to sit in the aisle seat rather than the assigned middle seat. That was much appreciated. And I enjoyed an movie during the flight. I like being able to choose what I want to watch and stream it on my own device."
Cons: "It was really cold on the airplane. I kept my jacket on for the entire flight. I’m typically warm natured, so it was unusually cold."
Cons: "WiFi was weak...things were stolen out of my carry on checked at the gate in Charlotte...I had the only bag checked at the gate."
Cons: "My flight got delayed at least 3 times!"
Pros: "Comfort on board, entertainment system"
Cons: "Older plane than on the way to Paris, did not like so much the food (except main course)"
Pros: "The crew handled the flight delay well."
Cons: "Having to wait in Chicago due to mechanical plane problems was a bunner!"
Pros: "Reliability that your flight will not be cancelled. Punctuality."
Cons: "They charge you $125 for a dog in cabin (JetBlue and Southwest near $100, Frontier $75). There is NO benefit, even with this extra amount of money. I was assigned to enter the aircraft in Group 8... I suggest AA the benefit to enter (at least) in Group 5 for people with PAID in cabin dogs."
Pros: "It was on time. I liked the head rests on the seats."
Pros: "I upgraded to a premium seat I was assigned a seat in the middle very uncomfortable when there were empty seats three rows ahead should not have been a problem"
Pros: "We got there"
Pros: "The seats were comfortable and the attendants were super nice"
Pros: "ON TIME AND VERY SMOOTH. EVEN EARLY! THANKS!"
Cons: "Very high decibel high pitched noise from engines as we taxied to gate in PHL. VERY annoying. Lasted over 5 minutes. ALSO, i didnt need to print out own boarding passes. You could fix your website check in px."
Cons: "Due to canceled flight from LAX, this leg never occurred. Baggage was also lost for days due to interruption."
Pros: "They were able to reschedule to another airline"
Cons: "Flight was cancelled"
Pros: "Shabby Cramped"
Cons: "Cramped Uncomfortable"
Cons: "The staff encouraged me to get on my first delayed flight because my second was delayed as well. But as I landed from my first flight the second flights delay was reversed and I had no notification of this change. I missed my connecting flight. Had to stay in the airport all night, had to fly into a different destination at 7 am. No explanations, no help. Terrible."
Cons: "The 3 hours delay and your workers giving the same speech " the plane is on its way" and then to make thing worst your Airlines looses my bag"
Pros: "GSP easy to navigate- easy option for WNC travelers"
Pros: "Relatively smooth flight"
Cons: "Seats are built for very small people. My knees were pressed into some hard surfaces for the entire 3+ hour flight. Made it a little painful to walk when we landed. The movie screens (not headrest systems) were all up overhead so you get a neck cramp watching anything. The headrest behind me pressed my shoulders forward and the extendable part would not stay up. The window stopped at about my shoulder so to look out I had to crouch down. AA better stop squeezing us for profits and start delivering a quality service or we'll all find some other airline that puts passengers first."
Cons: "Small, old plane. No drinks, snacks, or entertainment."
Pros: "N/A flight was cancelled."
Cons: "Flight was delayed and finally cancelled."
Cons: "The touch-screen entertainment system was not very responsive. It was difficult to get the screen to recognize your selection."
Pros: "Pilots avoided turbulence for flight."
Cons: "Music reception was very poor on flight. had trouble accessing Wifi."
Pros: "There was no warning until departure time that flight was delayed for two hour. Some other american flights were delayed much as four hour or more."
Pros: "The crew seemed nice, and the seats themselves were basically comfortable. The option to check baggage at the gate was good, since it was a nearly full flight."
Cons: "The seating was completely cramped. Airlines need to decrease rows in order to provide actual legroom. The boarding process didn't seem very logical in terms of rows and seats. I don't believe there was any food, but that may be because it was a red-eye. The pilot thought Springfield was in CT, which was alarming to me."
Internet is expensive. Not much choices on Movies. It wasn’t easy to purchase food on board.
The flight itself ws fine. My issue is with the fact that it was virtually impossible to make the connecting flight the Iberia listed as an option and that I booked. The Madrid airport is so big that you need quite a bit of time to get from one flight to the next. My husband and I missed our connecting flights so had to wait 3-4 hours to get on the flight Iberia re-booked us on.
I arrived at JFK at 8 pm and bags did not come through baggage claim for three hours. THREE HOURS!!! It was a terrible experience. I won’t fly Level or Iberia again.
I can't take him because, because of you I couldn't take the connection I had booked from Lisbon to Madrid
The flight was cancelled. Is unacceptable. We want to pass a good moment during our trip. But because of you we have galeried during more 1 day.
It would have been very helpful to have a notice re COVID testing requirements sent the day before the flight / we almost missed it, even though we were really early bc we had to test at the airport. Also, there was food served, and it would have been nice to know that this was included, since it was t on the way out… we are gluten free and didn’t know to order a special meal. This leg was on American Airlines, the leg to Spain was on Iberia
Many people had masks off for very long periods of time. I noted one woman sleeping for the last 3 hours of the flight with no mask on. Cabin crew walked past several times, served drinks and food and didn’t bother to say anything until land procedures. Also during the meal they flight attendant told us there was one chicken meal left and left it amount is to argue who gets it. Frustrating and unsafe flight.
Pros: "Iberia is great"
Cons: "Great airline Iberia is great"
Cons: "We had to check our bags because the plane was too full, this was inconvenient and it made the plane arrive a little late"
Cons: "Personal very rude no manners to answer Questions or direct people."
Pros: "A quick, quiet and relaxing flight - no stress at all. The flight was uneventful. My carry on bag had to be stored in the bottom of the aircraft as the overhead lockers in the aircraft are small. As such - just before you board the aircraft, you place your carryon bag at the bottom of the steps and then when you get off at your destination, you collect your carry on bag at the bottom of the steps - no time wasted and worked easily."
Cons: "The English announcements were a little hard to hear/understand as the flight attendant read it so fast - but then again - it was a short flight - so every second counts :-)"
Pros: "The crew was really nice. They were friendly and genuine."
Pros: "I really like the fact that I could check the baggage the day before the trip. This was very helpful and I could avoid keeping the bags during a long stop in Madrid."
Cons: "Still waiting for luggage 2 hours after arriving."
Cons: "It should have departed on time. It departed 50 minutes later than the original time."
Pros: "Good legroom."
Cons: "Disorganized boarding."
Pros: "The lunch in the flight back. The service was good."
Cons: "The spaces between seats and the bathrooms. It should be a person checking if it look okay after 2 hours flying."
Pros: "Everything was perfectly...nice crew"
Pros: "Very little - other than getting off"
Cons: "Every detail from rude checking all the way through rudness"
Cons: "No where when I booked the ticket it said I would need to pay for luggage and I had to pay 50euros for 1 checked bag"
Cons: "JFK-Madrid flight got delayed by 3 hours which would cause me to miss my connection for Madrid-Split (~2 hour layover), I asked the Iberia representatives at JFK about changing the flight and they reassured me that “the connecting flight would hold for us” and “no need to change our flight”. To our surprise the connecting flight already left when we arrived to Madrid. It’s clear that this was a case of “not our problem” from the JFK Iberia ticket agent. Rather than helping us find a viable alternative for our flight (namely a flight that doesn’t arrive more than a full day later) before leaving for Madrid they shipped us to Madrid where there were poor/no options for getting to Split at the original planned time. I’m very upset that I’m going arrive more than a day late to my destination and that I was blatantly lied to by the Iberia agent at JFK, never ever going to book a flight with Iberia again."
Cons: "Arbitrarily the British Airways agents at the gate would decide what carry-on would have to be checked as cargo. It had nothing to do with the size as they explained, just they thought the flight was too full and needed to send some carry on to cargo. We had a tight train connection to Granada and didn’t want to miss it waiting for luggage. If it would have been returned at the jetway it wouldn’t have been a problem."
Pros: "Great check-in process. Friendly, helpful crew. Well-maintained aircraft."
Cons: "Iberia charges for everything in in-flight service (even soft drinks)."
Pros: "Finnair landed their plane so smoothly...."
Pros: "I loved being offered newspapers before takeoff. in-flight entertainment had a good selection, food was good, and there was a decent amount of space on this flight because it was relatively empty."
Pros: "Nothing, the trip was terrible, the seats were awful and I had no chance to change them as I had to contact the third party. On line booking and seats reservation weren’t possible either cause I wasn’t buying the tickets directly with the company."
Cons: "Anything, terrible flights as they gave us terrible seats."
Pros: "I like the staff and the generous host of them"
Cons: "The price was not matching the benefits of the ticket because it was without check in bag (luggage) and every single thing you have to pay The type of aircraft there are using its too small business class is very poor nothing to compare with other company."
Pros: "The staff was rude and not helpful. Check in was below standard."
Cons: "crew took forever to clear up the food that was nasty..took an hour and also took forever to make rounds with coffee and tea. did not time dimming of lights to time of destination to be able to adjust to time difference. lack of bathrooms, on 4 working for a huge coach area. pretty bad experience"
Pros: "On time dép and arrival"
Cons: "there was a delay of over an hour and no explanation was given either in Spanish or in English."
Pros: "Exit row seating has plenty of room"
Cons: "The cabin temperature was unbelievably low, everyone was complaining about how cold it was, rubbing and blowing on our hands. The woman next to me was concerned about being made sick because of prolonged exposure to cold. Then they forced us to buy blankets for 25 euro. Unless I hear that this flight was unique I won’t ever fly level again no matter how discounted the airfare"
Pros: "I liked the service and, the in flight entertainment system. It was good food."
Cons: "There was very little legroom in economy class. I was thinking for an overseas flight the would be more than 31 inches pitch of legroom, Mabye the can work on that on such a big plane."
Pros: "Entertainment content was good and made the long trip more pleasant. I got a seat in the emergency exit and had lots of space for my legs. Alleys are quite narrow although and the crew was bumping into my arm quite often but overall seating experience was good."
Cons: "Boarding was very unorganized. It was difficult to understand the groups that were supposed to board. Overal check in process took too long. I arrived to the airport 3 hours in advance and finally made it to the gate when boarding started. Food can be improved as well. Had the pasta with spinach which consisted in some tortellini with very greasy cheese and way too many peppers. Second meal consisted in a sad croissant with ham and cheese."
Pros: "No vegetarian option available"
Cons: "The crew is so rough, never smiling, and speaking very poor English. Well, it was Iberia, and they are famous for that. When the Spanish company will address the fact that customer service should be their top priority is still to be seen."
Pros: "Pilot was great, soft landing, smooth takeoff"
Cons: "Small seats"
Cons: "Doctor recommended not to travel but no credit given."
Pros: "The movie selection was okay. The plane didn't crash. Our luggage arrived safely."
Cons: "The boarding process was disorganized and took very very long. Thus we left late. The crew wasn't particularly attentive. We were given seats in the last row and couldn't recline at all for the long flight. Since we booked our seats over six or seven months ago this was a disappointment. Because we were in the last row we got the food last. It wasn't particularly tasty. There was no choice in food. They just dropped some beef dish on or trays. The woman ahead was a vegetarian. The flight attendant told her her only option was to eat peanuts. Extra water was never offered. The breakfast sandwich with ham and cheese was inedible. It was cold and tasteless and difficult to chew. I've been on about 30 international flights. This was one of the three worst ever."
Pros: "Surprisingly more leg room"
Cons: "The plane was filthy. Crew members didn't seem to care to take care of passengers. Overall not a good experience."
Pros: "Entertainment, the plane was newer"
Cons: "Why insisted in taking carry on luggage to the luggage compartiment if not able to handle it? My small case is lost!!!"
Pros: "Best transatlantic flight for a long time. More legroom quiet and delays were communicated well"
Cons: "Would have liked another couple rounds of water"
Cons: "Hard to see how anything could have been done about this, but on my flight every seat was taken (except the one next to me) so I thought I'd have a little extra leg room....NOT!!! Then a 300-lb guy sits in the seat next to me. So for 11 hours I'm trapped by this guy's huge bulk and it was difficult to move my legs around any; very unpleasant. And I paid $45 to get that window seat instead of my original seat that had been randomly assigned!! I wish that airlines provided a couple seats for tall people, because our height is a kind of disability given the cramped seating (which average height people complain about)."
Pros: "It got me where I wanted to go."
Cons: "15 minutes late arriving which made connection tight. Very little legroom."
Pros: "One of the best landings I ever experience. Nice crew. On time."
Flight was delayed and we missed our connecting flight. TAP customer service and app are atrocious. Worst flying experience I’ve ever had.
Crew was annoyed every time I asked something.
Pros: "Fast boarding, welcoming staff. Good experience"
Pros: "Yes, it was comfortable and they r nice."
Cons: "Ummmm delayed both flights were delayed, it was annoying"
Cons: "The crew not sympathique"
Cons: "Incoming Delayed & outbound delayed 2 hrs as a result"
Cons: "They boarded the plane from both the back and the front at the same time with no direction as to which rows should go where. BIG cluster in the middle of the plane!!"
Pros: "The crew was very professional and service minded"
Cons: "The food was disgusting this time as well as the last time I traveled with TAP. The seats was uncomfortable and in leather like material witch made the seats very warm and sticky."
Pros: "Extremely friendly flight crews, never hesitate to help with a smile on their face!"
Cons: "The layover situation needs to be improved. When you give 50 minutes, there really isn’t enough time to deplane, get through the check point, and make it to the terminal. We were told to run like animals in the airport in order to not miss the flight."
Cons: "They took an extremely long time clearing away the dirty dinner trays, which meant that the tray table had to be down. This made it near impossible to get up to use the restroom or to stretch."
Cons: "There was an undisclosed $120 baggage fee. The food was horrible and made me sick. We left nearly two hours late."
Cons: "Plane was full thus carry on roller bags had to be checked- big security concern re theft"
Pros: "I am used to traveling continents with other companies. There has always been 2 check in bags allowed with no extra charge as long as you are under 23kg on each. I get to the airport with my 2 bags ready, TAP tells me on large holidays, they only allow 1 bag to be checked to my specific african destination until January 11. And that one bag will cost me $120. They will not let me have the second one. Who does that? How much sense is this supposed to have. I checked with others and they do not do that. Never again they will see me."
Cons: "TAP's stupid rules against my destination. Not faire!"
Cons: "Everything was good"
Pros: "Great flight, friendly and helpful crew."
Cons: "Didn’t connect to entertainment didnt"
Pros: "The staff was kind and polite and the flight was on time and without occurrences. The entertainment was good."
Cons: "The seats were really uncomfortable, the food was just ok and they did not advertise the shrimps to the allergics, the beverages were rare for a flight so long, so we got headaches and dehydration. The price to dispatch the luggage and to book the seats in advance was insanely expensive!"
Cons: "This survey is useless. Keeps putting things wrongly and drops things"
Pros: "Excelent fly! No deley! Excelent crew! Good food!"
Pros: "The planes were fantastic, wish all other airlines provided the same amenities. There was ample leg room (even in the economy peasant class), there were innovative changes in the pullout tray, beverage holder, convenience of charging devices, a mirror, specific pockets for books/glass cases/snacks. And a very comfortable headrest which made snoozing easier."
Cons: "Contacting TAP Customer Service was a nightmare. It took forever before anyone answered the phone &, when they did, it was VERY difficult to understand their English. Forget reaching ANYONE after 9 pm; ditto for trying to do anything online, e.g., checking in, picking seats, modifying reservations, etc. If you are forced to do anything at night, prepare yourself for total frustration."
Pros: "The airplane crew was very professional. The entertainment was very good."
Cons: "Space and mobility was very limited."
Pros: "All except for service to handicapped."
Cons: "I mad reservation listing that I needed wheel chair assistance due to walking limitations. Upon flight arrival no service was provided not was it provided on my return trip."
Cons: "Book wheelchair assistance for flight, all went well. At destination Lisbon, no wheelchair no assistance very poor service."
Pros: "Entertainment was fine"
Cons: "Boarding was a mess, my seat recline was messed up so the button didn't do anything, but if I leaned back it would too... Flight crew was also not particularly friendly."
Pros: "car rental service SIXT"
Cons: "having to check bags that we didn't on the way to Faro was annoying long line at entry (my husband and I used EU) but they made my mom and sister go in the other longer line this time we had to run for connecting flight and my mother is elderly"
Cons: "Baggage fees were unacceptable. All but one of my group of 12 had to pay and we were not told why. It was not clear that this should have been done via the website prior to the flight and why is it significantly cheaper online? Very disappointing."
Pros: "Disorganised boarding and staff not efficient Plane was not cleaned until passengers arrived at plane and waited in buses while they finished cleaning, waited standing approximately 30 minutes at plane on bus"
Cons: "They were lying about a supposed compensation for denied boarding which was supposed to be handed out in Lisbon. I didn't expect this behavior from grown up people, and such a company in Europe. TAP should be excluded from star alliance."
Pros: "The crew and the service."
Cons: "The food - horrible... My TV did not work the entire trip."
Pros: "Food was interesting and pretty good. Seats were okay. We were happy we choose tap"
Cons: "We never saw a crew member smile. They verged on being surley. From the time we boarded they were yawning. I do mean all of them were acting uninterested in doing their jobs."
Cons: "They cancelled the flight, losted the baggage and couldn't help to resolve the problem. They also lied about the flight they wanted to replace to solve the problem which even didn't exist in their company. So, I will never ever take the flight from this compound again."
Cons: "Having to wait 3 hours in Lisbon airport after airline failed to hold our ny flight leg. Needed to stay overnight and be rebooked. Customer service lines in Lisbon worst I have seen in over 30 years of flying"
Pros: "Professional and comfortable"
Cons: "Limited leg room."
Cons: "They didn't hold the flight for a minor delay of our flight into Lisbon."
Pros: "Their system updates you with messages on gate changes and times. Staff is very friendly and professional. Planes are clean and seem well maintained."
Pros: "Ask persons for veg or non veg snacks before u served please."
Pros: "Good organized, friendly staff"
Cons: "Sandwich served was a bit bleak but it was served with a glass of wine!"
Pros: "Everything was perfect. More than I expected and would certainly fly with them again."
Pros: "Timely check-in, on-time arrival, prompt disembarkation using 2nd stairway at back, courteous service."
Pros: "Service was excellent, amazing airline."
Pros: "Very organized and on time. Smooth."
Cons: "I purchased this ticket 4 months prior to flying....traveled half way around the world and the flight was oversold. I was bumped and left with people meeting in another country waiting for no one to show up. Go to hell TAP Portugal Airlines."
Pros: "Excellent portuguese food served on board, crew was friendly."
Cons: "My entertainment console did not work for the entire 8 hour flight, and to make matters worse the screen kept flashing a bright white light every 30 seconds or so, preventing me from sleeping. I had to tell 3-4 crew members for them to at least broadcast a movie to my seat to make the flashing stop. I was also seated right next to the bathroom, which usually isn't so bad, but since most of the passengers were elderly, it was being used literally nonstop for the majority of the flight. The crew only briefly cleaned it once... I was seated next to a screaming toddler as well. This isn't really the airline's fault, but it certainly didn't help. I felt like I did not get my money's worth for this flight and that it was a poor experience."
Pros: "Plane from Milan to Lisbon was dirty. Tray tables were filthy the toilet was disgusting as though it had not been cleaned in ages. No in flight entertainment. Only had magazine for purchasing products duty free. Had a difficulty time checking in. Over 1 and 15 mins for check in and we were about the 7th party in line. Agent spent over 15 mins with 3 of the people ahead of us. 2 sections of airport for checking in with TAP be aware and make sure you are at the open check in area.. Aware after about 15 mins that we must be in the wrong section. Then had to pay extra to go through security to get our flight. We arrived 2-1/2 hours prior to plane departure at the airport."
Cons: "I did not like that I was racially profiled by the Polish person witless I was boarding the flight. The hostess in the flight did not pay attention to my needs. The flight entertainment system did not work. Eventually in rheaume middle of the flight they decided to change my seat."
Pros: "good airlines, great staff, comfortable flight"
Pros: "Great selection of movies, friendly crew"
Cons: "Layover in Lisbon is way too long!"
The boarding was delayed and we sat in plane for another hour after boarding. I was late for connecting flight and had to rebook connecting flight 6 hours later and ended coming to my destination 6 hours late
It was legit the worst flight of my life. A whole family with 3 kids was sat behind me, the baby cried until we landed, the other kids wouldn't stop kicking my seat. The parents didn't seem to care at all. But that's not all. The crew was rude, i asked one of the attendants if i could take one of the empty seats in the back because i couldn't sleep like that and he told they were broken so i couldn't. Then after a while i saw a man sleeping on those seats (using 3 of the seats in fact) so i mentioned this to the same attendant. He said it was the passenger decision (?). But when i tried to do the same earlier, he said i couldn't do that. I never had the option to choose a vegetarian meal. So i couldn't eat half the food they gave us. The usb chsrgers didn't work at all. None of them so my phone died. Two women started fighting verbally, i couldn't understand what they were saying because of the language but im pretty sure they were insulting eachother. The flight attendants were all males for some reason. Oh and when i went to the back and kindly asked for some water (i even took my bottle with me) the attendant gave me a big bottle of water and said pour it yourself. Maybe it's something about this culture (muslims) but they were all so rude and disrespectful. I will never in my life flight again with this airline or buy a flight with a layover in morocco or any muslim country. Im not racist, this is just what i went through.
Pros: "Very courteous staff. High quality in-flight meals."
Cons: "All great!"
Cons: "Checkin agents to be trained for a professional behaivor .."
Pros: "Service smilles confort"
Cons: "Everything was excellent thank you so much"
Cons: "The issue is the transit time in Casablanca. The conditions on the place to sleep are catastrophic. No room. You are all in the same room ( mens snd wifes) 30 hours transit. I will never spend night in Casablanca"
Pros: "the food was great and the legroom was adequate. I slept through half of the journey which indicates that it was comfortable"
Cons: "nothing for now"
Pros: "Horrible airlines...i will never flight them again. Bad customer service in New York and Casablanca. Long delays, dirty planes, very noisy cabin, limited entertainment, etc......"
Cons: "Too long to write, kick them off of your platform ASAP or I will never use kayak"
Pros: "Nothing was very good."
Cons: "Long delay for taking off, probably because of the late arrival of my first flight. This whole airline must just always be an hour late. My bag didn’t make it to Miami, I have no idea what continent it’s even on."
Cons: "Everything. Shame of a company."
Pros: "on time which is most important"
Cons: "more modern planes"
Pros: "direct flight, good timings"
Cons: "poor planes, poor service, bad food"
Cons: "Boarding was awful, planes are not well kept, food is just gross, & the service is just not good at all! For the prices they change this is inacceptable!!"
Pros: "food is excellent"
Cons: "they changed our plan without compesation."
Cons: "It was my worst flight , I had arrived at the airport at 5h 30 am and the boarding was at 11am ,"
Pros: "I like the service and and the crew were very great and everything was on the time"
Cons: "I like to keep the serving like that"
Pros: "The crew was really nice. The person sitting next to me smelled terrible and made me feel sick to my stomach, so I approached a steward, who was very understanding and let me move seats. I ended up getting a whole row to myself since the flight wasn’t completely booked!"
Cons: "There was some disorganization at the beginning. I was not really sure what was going on, but we had to move gates and everything. It ended up being fine, though. The guy sitting next to me had horrible body odor, but a steward let me change seats. And a guy behind me was snoring VERY loudly throughout the whole flight, but that couldn’t really be helped by the airline."
Pros: "Very little. Boarding was relatively straightforward."
Cons: "Was in aisle seat, cabin crew consistently walked into me as they walked by despite the fact that I my body was completed within the confines of the seat. Similarly, the cabin crew regularly crashed the food cart into the back of my seat throughout the flight (but somehow avoided doing this to those in front of me). In addition, I was shaken awake twice to be asked if I wanted food. I will never fly this airline again."
Pros: "gold card members can board at anytime and ckin at business counter"
Cons: "my seat was changed from the one I selected and ended up uncomfortable for the whole flight with crying babies next to me. Courtesy upgraded should've been given as I fly so often."
Pros: "I liked that i came to visit my daughter"
Cons: "Service and crew need a real makeover"
Cons: "Flight cancelled at last minute. No accommodations given. Very rude staff."
Pros: "The aircraft and the captain :), a lady"
Pros: "Flight was on time. No delay."
Pros: "Flights were on time. No delay."
Cons: "late boarding. no info for reason for late departure offered. crew on the counter rude"
Pros: "New airplane. Great service. Great Food. Ontime."
Pros: "A few extra seats...."
Cons: "Which were needed since multiple tv screens didn't work, floors were wet from cleaning etc. when you ask for water, they tell you to get it yourself. We taxied for over 40 minutes. Really rough landing!!!!!"
Pros: "All the on time"
Cons: "The The food and service in the Moroccan air line was not good . Enterprise for the flight ticket is way too expensive . I was expecting better service I pay 1387 $ for bad service"
Cons: "The staff on check in counter very bad attitude and liars. I arrived 11 Am and they told me the check in close for this flight AT910 which supposed to fly at 12:15pm so they closed the check in before departure time by 1 hour and 15 minutes. But after givening one of the staff 200 MD the let me check in."
Cons: "I didn't like the food"
Cons: "Service sucks! Reliability is zero! Lies and deceptions! Tried them in 2012, 2014 and this year 2017 and it only gets worse!"
Pros: "I liked that I had an aisle seat."
Cons: "I didn't like that the crew lied to everyone and told them that the bathrooms were closed before takeoff, but they chose who could use the bathroom, and we took off an hour late. Not good. The quality of the sound on the televisions is also very poor. And there was only one option for food."
Cons: "Really the price is very expensive comparing to customer service which is null 0 , the food is nasty they make you feel like in the hospital , the crew is not helpful at all"
Pros: "Landed safely"
Cons: "Upon Boarding the plane, I was looking for somewhere to store my large backpack in an overhead bin, and instead of assisting or just waiting their turn, the crew is squeezing past me, forcing me to shove my bag into someone's face as I move to the side. This happened twice as I was headed to my seat. No "excuse me", "pardon" or nothing. Barely any English was spoken and I was yelled at to remove my headphones for landing when my music wasn't even playing, (although on any other flight, a device in airplane mode is not a problem). During the flight, the crew was extremely chatty and loud in the back of the cabin disturbing conversations I was trying to have with the person next to me. "Entertainment" was a kids tv show when I doubt that kids can even see the screen. No sound."
Pros: "Plane was empty and trip was comfortable."
Cons: "They need more movie options and shouldn't edit everything."
Pros: "Extra leg room. Technology for the movies/tv is much better -- can stop and start movies whenever. No fee charged to watch them! Very nice flight staff. New airplanes. Offered pillow, blanket, 2 meal services on both flights."
Cons: "Need ice! And also -- carry on luggage fees or extra bag fee is ridiculous. $150! That would be a reason not to fly the airline. Need to reduce this to $50."
Pros: "Food was pretty good."
Cons: "One hour delay at the gate before departure. Packed flight, cramped seating."
Pros: "Flight was on time, and there was an open middle seat between my seatmate and me, giving us a little extra space."
Cons: "Rudeness and disorderliness of security staff in transit area. Airline needs to work with airport to better organize flow. Would not choose to transit at Casablanca airport if I didn't have to."
Pros: "Overalll good flight. Crew was nice and efficient. Seat was nice but no power port for recharging in business. Was was upsetting was they had a big ad at the airport about trying their last minute upgrade deal but when I did that they ended up charging me more than if I had paid for business class online. Felt a bit cheated on that one."
Pros: "Our flight was cancelled and no notice given. We were treated like a dog when we tried to get help from the RAM supervisor. I've been try for a week now to get a cancellation letter from the airlines so my travel insurance will rememburse me the extra $1800 I had to spend on new flights to get home. I was told by the airlines they may look at my case sometime in the next 30 days to give me the letter I need. Really! All you have to do is hit a key on your computer to kick one out. Never again with these guys!"
Pros: "We arrived safe."
Cons: "No organized boarding, they allowed passengers to just push their way through without any line. It was a really old, small plane, didn't have any entertainment whatsoever; the food was ok but handling was quiet unhygienic. The bread was not individually wrapped nor was there a thong to pick up bread with so they allowed passengers to put their hands in the basket to get bread and you could see passengers touching more than one bread then selecting one. Most of the crew had the most sour expression on their faces. Clearly didn't want to be of service to anyone. I had a very very bad experience with RAM several years back flying from Dakar to Casablanca and was horrified how rude the crew was to passengers. I was hoping things had improved, sadly not. There is a huge difference in how they treat passengers on flights in Africa and those to the US. Very disappointed. But at least the plane landed safe."
Pros: "Crew was not friendly or very welcoming."
Cons: "The entire back of the plane was nearly empty. As was an overnight flight, we went back to ask if we could sit in back to stretch out and sleep. We were told that "police" were there, and that we weren't allowed into the back. That seemed very strange - we did see a few people back there stretched out, but we had to stay put in the middle cabin and sit up to sleep the night through. It would be nice if some vegetarian food were offered."
Pros: "Food was great as usual. It was free. It was not a full flight so I had a chance to lie down and get some much needed sleep. I had arrived at Dakar airport at 12am for a 6:40 flight because of the strike. My friends in Dakar suggested that I get their that early. So I had no sleep. I was able to check 2 bags without a fee."
Cons: "We were not informed prior to arrival at airport that there was a crew strike. And that there was a possibility that our flight would be affected. The flight was delayed for 2 hours with no announcements. I had a Mauritanian necklace that I bought while in Senegal 30 years ago. And the female searcher gave me a hard time, would not let me pass through inspection and reported me to her superiors. She insisted that there was something inside of my necklace. It was only when I got nasty with her in French, did she finally let me pass through so I could wait at the boarding gate. I spoke to others who were on their way to Lagos and other parts of Africa who had waited at airport for 2 days with no accommodations."
Cons: "I did not like the security process in Casablanca. Very antiquated."
Cons: "The lay over timd"
Pros: "The flight was smooth, and the crew was amazing. Additionally, the food was really good."
Cons: "No phone use at all, even on airplane mode."
Pros: "Nice crew"
Cons: "My son's seat was broken"