Daily cleaning, installation of cabin HEPA filters on flights from South Korea to Charlotte
The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, Most European Countries (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City), the UK, Ireland, Brazil and South Africa in the past 14 days.
With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
There is also an exception for travelers with the following visas: A-1, A-2, C-1, C-1/D, C-2, C-3, CR-1, CR-2, D, E-1 (as an employee of TECRO or TECO or the employee's immediate family members), G-1, G-2, G-3, G-4, IR-1, IR-4, IH-4, NATO-1 through NATO-4, or NATO-6 visa;
Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
All travelers, 2 years of age or older (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have a proof of recovery from the virus within the last 90 days prior to boarding the plane.
Travelers must complete a disclosure and attestation form before departure.
Exemptions or waiver to the testing requirements may be granted by the CDC on an extremely limited basis when emergency travel (like an emergency medical evacuation) must occur to preserve someone’s life, health against a serious danger, or physical safety and testing cannot be completed before travel.
US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
Travelers arriving in New York State must complete the Traveler Health Form.
Travelers arriving in Massachusetts must complete the Massachusetts Health Form.
Travelers are advised to get tested 3-5 days after travel and stay home and self-quarantine for 7 days after travel. Even if they test negative, they must still stay home and self-quarantine for the full 7 days. If the test is positive, isolate to protect others from getting infected.
Travelers who did not get tested, are advised to stay home and self-quarantine for 10 days after travel.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Pros: "Korean Air was amazing. Very comfortable, hospitable, and punctual."
Cons: "Can’t say anything but when travel again we’ll still choose Korean Airlines. We love it."
Cons: "Loved it"
Pros: "THE CREWS ARE VERY POLITE"
Pros: "They are always friendly and comfortable seating"
Pros: "Yes, crews were excellent"
Cons: "Boarding of passengers should be clear"
Pros: "Everything. Will definitely chose them again."
Cons: "Inconsistent entertainment system"
Pros: "I will definitely be a return customer."
Pros: "Very clean aircraft."
Pros: "Wheelchair assistance"
Pros: "Quiet except for the kids"
Cons: "The meals"
Pros: "How often i was fed"
Cons: "I wanted to upgrade and they said no even rhough it wasnt full"
Cons: "delayed 1:50 hrs."
Pros: "Reliable, quick boarding, Incheon is a nice airport"
Pros: "On time, clean, friendly, comfortable, helpful."
Pros: "Good legroom; great choice of movies and screen on back of seat makes it convenient to choose and see movies/music etc"
Pros: "Air conditioning low and uncomfortable"
Pros: "Everything.they all assist you and helped u out to look and store your hand carry-on."
Pros: "Cool; collected; patient; helpful; calm; respectful; overall, people doing their best for their customers."
Pros: "it was not crowded"
Cons: "plane is old my luggage was left behind in souel"
Pros: "I loved their willingness to accommodate everyone, hospitality and attention to detail."
Pros: "It was very good and I am exciting to get back with Korean air too!"
Pros: "Everything was perfect!"
Pros: "Everything; from initiating reservations, seat assignments, check-in, inflight, etc. Korean Airlines is simply the best!"
Cons: "There wasn't anything that I didn't like."
Cons: "There is no information of ticket before issue the ticket, so I face the trouble.. finally my wifr lost return ticket"
Pros: "The stewardesses are very good and attentive."
Cons: "Not applicable"
Cons: "The delay of 2 1/2 hours was difficult Arrived at 2 a.m. and not 1045 pm. No reason given for the delay"
Cons: "Next time"
Pros: "This was my first experience with Korean Air, I was very impressed. I would definitely fly with them again."
Cons: "special meals especially Hindu meals non vegetarian"
Cons: "We are delayed for 2 hours"
Pros: "Everything was good except the space for reclining."
Cons: "My seat needs to go back further so I can sleep. Maybe about 3 inches."
Pros: "same as above"
Cons: "same as above"
Pros: "Bathriom cleanliness and the good work of the stewardesses"
Pros: "Everything you do it's the best"
Cons: "The turbulence was terribly frightening."
Pros: "You need to have wifi"
Cons: "Get wifi"
Pros: "You guys ROCK!"
Pros: "Korean Air always very comfortable and clean. It gives me good impression all the time."
Pros: "Always enjoy the care and treatment provided by Korean Air. They know how to pamper. Thank you KOREAN AIR."
Pros: "Nice airport and huge"
Pros: "Their Services are wonderful."
Pros: "crews are ok. but they run out chicken entre. awful."
Cons: "entertainment was poor. use remote control, really."
Pros: "Amazing service. Incredible comfort."
Pros: "I like the service in the flight"
Cons: "Connection to other airlines and at different terminals with taking luggage around was horrible with all flights cancellations"
Pros: "Crew was great. They made up for mistakes in a positive and amenable way."
Cons: "Flight was late. There was no communication about it. The flight from Joburg to Doha was late, therefore I missed my connection. The delay was not officially communicated to any of the passengers — no announcements made, no representatives to talk to at the gate — until well past the time that we should have been in the air. It was distressing."
Pros: "The crew was amazing and seat very comfortable."
Cons: "If I did not have to spent night in Doha waiting for connecting flight."
Pros: "Service & information"
Cons: "I didn’t get a hotel despite having more than 12 hours transit. I was told I don’t qualify for hotel stay but didn’t get the reason why"
Pros: "Justfly stoled my money as i booked for seat and paid 30$ And the seat didnt booked I want my money to be returned"
Pros: "Crew and qsuite were top notch. The dine on demand is the best. One little nip pick. The crew knew I was going to sleep. It was a 1:20am departure flight and did not offer to make the bed/mattress..."
Cons: "Wish we could’ve park at the gate instead of bus over to terminal. Given Doha is their hub, should have been able to accommodate that. Also, do they update the movies every month? Still the same movies as in June."
Pros: "I already paid for seat and amount debited but it was not booked when i check in I want my money to be refunded soon"
Cons: "Providing better food and movie"
Pros: "The service is excellent. Best of the airlines bar nane"
Cons: "The grill chicken that comes w/ the scrambled egg breakfast was kinda dry. Otherwise, all’s good."
Cons: "Improve quality of service and cleanliness."
Cons: "Great selection of movies and the food was really good as well."
Pros: "The on flight entertainment is great. It’s very accommodating especially for long flights."
Cons: "Onboarding was ridiculous. They merged two gates together with no instructions to the large crowd of people boarding the plane. We were scheduled to start boarding at a certain time and we didn’t actually board until 45 minutes later. When we asked the attendants when we would begin boarding and did they have any instructions they were extremely rude, laughing with one another and taking selfies. When we we asked for the third time they brushed us off with a time frame. It was extremely disappointing."
Pros: "First time flying on Qatar and must say that the crew was excellent. One of the best crews I have ever flown in the last 22 years of New York - India sector. Special mention for HAIFA my hostess for flight QR702 on April 12th. She was the best hostess I have ever had!"
Cons: "The food wasn’t bad but since I flew Etihad in July 2017 from New York to Abu Dhabi to Mumbai and back my memories were fresh and Egihad’s food was definitely a notch higher."
Pros: "Flight duration was short"
Cons: "Nothing in particular"
Cons: "Wrost app I don’t advise any one use it cause"
Pros: "very courteous flight crew"
Cons: "baggage took along time to come business class luggage came after economy"
Cons: "My suitcase was broken"
Pros: "Movies collections, friendly staffs"
Pros: "Smooth take off and landing."
Cons: "We had booked the flight together and they ended up putting us in different rows and couldn’t fix that. We travelled 14 hours apart :("
Pros: "There were a lot if security checks but the boarding crew was very helpful and let me check in a bag at rhe last minute with duty free shopping items that i would not have been able to carry with me on-board the airplane."
Cons: "No internet and the food was mediocre at best."
Pros: "Entertainment list were great."
Pros: "Gate crew was great"
Cons: "Boarding seemed haphazard as it took quite awhile for all of the pasengers to stow their luggage and settle down."
Pros: "Food is good"
Cons: "Economy seat"
Cons: "The crew at the ticket counter was quite rude. Our suitcases were 2kg heavier so, in front of them we opened and removed items and then they still made us go through security all over again"
Pros: "Everything! Great budget price that still delivers first class service. The stopover in Doha is wonderful. Could not be more pleased!"
Pros: "Very friendly crew. Plenty of food and options. Always coming by with snacks, or towels, or drinks."
Cons: "Seat width is always an issue in economy, but nothing unexpected."
Pros: "Ground crew was helpful On Time Flight Clean aircraft Good food"
Cons: "seat was not much comfortable"
Pros: "Crew were extremely helpful and kind. Very responsible and polite."
Cons: "LCD was not touch screen and was extremely difficult to work with . I couldn't scape from an accidental menu which I was dropped in games and missed whole flight to enjoy something in LCD ."
Pros: "I liked the food, the crew, and the team at the airport was nice and professional. There was a air host by the name of Zaid or Zain and he was from Bombay. Really nice person and very easy to talk to."
Pros: "Soft blankets, seats were okay, crew was wonderful."
Cons: "No wifi even though kayak advertised the flight as having it. Bathrooms were full of trash and quite dirty by the end of the flight."
Cons: "Thank you"
Pros: "On time departures Good entertainment options Could charge my electronics"
Cons: "Food was ok Boarding was somewhat disorganized"
Cons: "We had to wait for about 5 years, more than 3 hours unscheduled wait. During this time we were provided with a very poor breakfast."
Pros: "Nothing that i like"
Cons: "Delay, bad food, no strict rules about passenger moving seats"
Pros: "Flawless boarding, service, food and arrived 30 minutes early."
Cons: "On O-Hare Airport, Qatar Air Line's staff is very rod, I never recommend to anyone. Now if anyone ask from me then i refuse to buy Qatar Aiway ticket then they buy Emirate or other air line tickets"
Pros: "Much better knee space. Excellent flight, good service..."
Cons: "Transit time was too close with my connection"
Pros: "food was decent and the staff on the plane were pleasant."
Cons: "Qatar airlines blatantly lied to me on several occasions and treated me like I was dirt. They lost my baggage and re assigned my seat several times each time pushing me further back into the plane and eventually putting me into a crowded row when the plane was virtually empty."
Pros: "Very kind and helping crew.. professional and helpfull"
Cons: "I dont have anything to complain about"
Cons: "Worst customer service ever seen in my 15years of flying experience. Initially charged $1000 for 3 tickets for modification of return trip - confirmed the same and tickets issued (i'm fine with this). But, after i made arrangements for new date, I got a call saying calculation error and asked to pay another $500 leaving me no choices. How can such a reputed airline have no tools to calculate the pay? Other airlines offered one-way for half of the price i paid. On top of it, online helpdek promised front line seat to satisfy me but nothing was offered even if i ask explicitly. Simply declined saying i am not in priority list. Why do they make false promises? Friends, Just don't fly for food ....."
Cons: "Flight attendants raising shades so that light was in your face. Blocking aisles near bathrooms"
Cons: "Only 1 meal on a six hr flight was stingy. - not even snacks. Unfriendly staff. No opportunity to choose seats despite checking in online the day before - we were allocated 2 adjacent seats but there were none others shown as available on the entire aircraft."
Cons: "Tiny seat spaces"
Pros: "Everything was good."
Pros: "Boarding, Staff all great; comfortable, full meal and good entertainment;"
Cons: "The one member on the crew team was rude and harsh. Very poor customer service skills."
Pros: "Great crew...seat spacing gives great comfort. Love they have a comfort class option. So much better experience than American. Wish Delta had more direct flights out of Charlotte."
Cons: "It was perfect!!"
Pros: "Great crew, spacing of passengers, comfortable, on time"
Pros: "Smooth flight"
Pros: "The food was exceptional! I’d order it again at a restaurant if I could!"
Cons: "Still normal awkward/tight economy seat. It’s to be expected but the coat hook and free slippers make it better than a lot of other airlines."
Pros: "Crew, atmosphere, timeliness. I was satisfied overall"
Cons: "Gate number changed couple times before flight departure"
Pros: "Good crew and amazing always ask if anything I needed."
Cons: "Had issues with specials meals requests. Was unable to get what was requested told both on originating flight, and returning light that its had not been loaded but the request wasn't there.."
Pros: "No problems. Service was great and we got there slightly faster than anticipated"
Cons: "Flight duration but that’s impossible to change so other than that nothing :)"
Pros: "Excellent crew and clean aircraft"
Pros: "Seat comfortable and amazing crew"
Cons: "Choice of movies somewhat limited"
Pros: "Boarding: c'mon...too many groups and subgroups. Radiculous!"
Cons: "STOP the non-sense of so many boarding goups. What happened to Common Sense boarding? Ill and needing add'l medical help, First Class, Plus Class, then General Boarding. Give me a Break with all the other subgoups for Delta, all B. S. !!"
Cons: "The girls were sweet as usual!"
Pros: "Not crews fault that DELTA changed my flight at last minute!"
Cons: "Yes...not change my flight at the last minute and causing me to miss my connecting flight. Then making me reschedule my flight with only options that I now have (2) layover and then arrive in Korea another day later, that then caused me to miss my college orientation day!"
Pros: "Crew was great"
Cons: "I actually can not complain"
Cons: "All was good"
Pros: "The food was amazing. The entertainment system was fantastic. The crew was lovely."
Cons: "The small bathrooms"
Pros: "There were minimal passengers on the flight so I was able to have the entire row to myself. The flight was also very short which is always nice."
Cons: "poor hospitality by cabin crews cabin crews are very stingy in providing drinks"
Pros: "Free movies available in-flight"
Cons: "temperature during flight. Freezing then hot, freezing then hot and never a comfortable temp. Food was terrible. Entrees were flavorless and smelled terrible. Time they served food made no sense at all either. Within the hour of getting on the plane, they served a meal which made no sense because most folks ate before getting on the plane. Stewardesses were not friendly (only 1 made me feel valued and welcomed)"
Pros: "Video access"
Cons: "Too hot, too crowded"
Cons: "Didn’t get our beverage and snack till we were almost ready to land at Charlotte"
Pros: "This was two hours of absolute freezing temperature"
Cons: "It was so cold it was actually unbeasable"
Pros: "Great experience. Left on time and landed early. Comfortable and great crew"
Cons: "Wish there were more snack options"
Pros: "Boarding is about the only thing I liked."
Cons: "This was a 2 layover rebooking of a one layover flight, which was late (I would be missing my connection). I asked an Air France rep in Japan to assign me an exit row seat (it’s a 14 hrs flight and I am almost 6 ft tall). She showed me the plane diagram and picked a seat, but when I arrived it turned out I was in a row directly behind. WiFi did not worked and the flight attendant said “they could not do anything” My film was interrupted twice (with a random film drubbed in Korean) and had to be reset manually Food was not great (and menues are identical on all delta flights - this was my 5th delta flight in the course of one week), the snack in particular (leek and mushroom cream soup-like mass wrapped in a tortilla - who ever thought of this? And one of the flight attendants was aloof and snappy."
Cons: "I didn’t appreciate that your rude flight attendant allowed another passenger to move suitcase and she got an attitude with me. Delta there is always something on your flights."
Pros: "Like the smaller contingent of passengers. Boerding a lot quicker and simpler. Captain gave us some interesting details about plane and its capabilities."
Cons: "Exit row seats were were very uncomfortable, very little padding, although there was plenty of legroom. No snacks or entertainment. WiFi did not work."
Cons: "I was the very first person in line for Zone 3, and they automatically told me I had to gate check my bag, which would mean adding at least 20 minutes when I landed. I took it on the plane anyway; and there was PLENTY of space in the overhead compartments. This feels like I’m being treated as a second class citizen because I was unwilling to be nickel and dimed for seat or boarding upgrades. It’s infuriating"
Pros: "Great movie selection"
Cons: "All was great"
Pros: "It was great because I was able to get an aisle seat."
Cons: "Like it all"
Pros: "Delta personnel were very pleasant/friendly"
Pros: "Flight attendant was nice. She changed my seat to the front cause the guy behind me was kicking my chair."
Cons: "They cancelled my flight from the day before and when they rebooked my flight, they could of gave me a better seat."
Cons: "My return portion of my flight was canceled and had to purchase a new ticket. I would like a full refund of my expenses."
Pros: "Be nice if the first plane had worked. Almost one hour late leaving ATL."
Pros: "Left on time!"
Cons: "Too cramped"
Pros: "The food is delicious and there are healthy choices, the staff helped me put my carry on into the overhead bin, which was super helpful because I'm only 5ft tall"
Cons: "The entertainment selection was not that good. They had some new movies but nothing you could turn your brain off to. The selection on my second 50 minute flight with delta had more options and variety than my 14 hour korean air one..."
Cons: "I understand gate changes happen, but I got 4 texts switching the gates back and forth. Is that necessary?"
Pros: "The flight attendants were very nice and the boarding crew. From the time I walked up to the counter at LGA to the time I exited the plane in CLT, I was treated so kindly and with such respect. Kudos to the Delta Crew."
Cons: "The FLIGHT!!!!! There were delays. Scheduled take of time was 6:59 PM. We took off at 735 PM. Once I was on the plane, I started kicking myself in the you know what because I knew immediately I was scammed. I had purchased a 1st Class ticket for $400+, only to find that my comfort would be the equivalent of that if I purchased a ticket in economy. My long legs would still be cramped. For the past few years, I have been purchasing 1st class for it's spaciousness. On this flight, on the RCJ700, I did not fly comfortably. The space was very tight, and I was able to stretch my legs as if I sat in economy. This was by far, my most uncomfortable flight ever. SMH; A WASTE OF MY HARD EARNED MONEY!!!!!"
Pros: "The flight was on schedule and landed early, and the pilot landed that plane very gently. It was quite impressive."
Cons: "I purchased a first class ticket in hopes that I would have a lot more comfort during the flight. It took me quite some time to get comfortable. The seat was ok, but I found the pillows to be very small and flat. I needed multiple pillows. The head rest was not adjustable, so I also found this to be uncomfortable. Usually when I fly AA, the headrest is adjustable. My final dislike was that the beverage selection was limited. I'm quite sure there was plenty of alcohol, but what about those customers who do not drink alcoholic beverages? I asked for hot chocolate, there was none. I asked for hot tea with honey, there wasn't any. So all in all my flight was okay, but that is solely because of the flight attendant and pilot. They did their jobs and they did an excellent job."
Pros: "Speed and comfortable kind bars were a nice touch"
Pros: "Great service, polite staff"
Cons: "Incredibly tiny seats, even for my girlfriend, who is 5'6""
Cons: "Luggage went elsewhere"
Pros: "Plane left 2 hours late."
Pros: "The boarding process was very well done. Gate agent and flight attendants on top of their game. This is how it is supposed to be done. Thank you."
Cons: "Although weather played a part in the poor experience, it wasn't the only factor. Delta was unprepared."
Cons: "I paid for the upgrade to Delta Comfort Plus for an aisle seat & for some reason they reassigned our seats and I got Putin a middle seat. It was not what I paid for and it was very uncomfortable. If people pay to upgrade to specific seats we should. It be reassigned to whatever seat they want to put us in."
Cons: "Expected a two hour layover, but due to delay I ended up waiting more that 14 hours at the terminal."
Cons: "The aircraft was older and visibly dirty in the corners. The baggage took well over the guaranteed 20 mins."
Pros: "Crew was very nice and tried to be accommodating."
Cons: "entertainments had many choices, but, almost all not to my liking. Sound quality was poor. I should know from previous experiences to NOT expect good food. The whole flight was noisy from the equipment not from passengers."
Cons: "The fact that I can’t purchase a drink is ridiculous! I am willing to pay $8 for a can of beer and still can’t buy one. I believe many companies are using the coronavirus excuse as cost saving measures."
Pros: "Everything! Staff and service. I like the Free WiFi also."
Cons: "Everything was perfect"
Pros: "It was difficult to find something to like."
Cons: "Everything could have been better. The terminal out of Charlotte looked like a bus terminal, unacceptable for AA since it is one of their hubs. I understand it was a busy holiday weekend, but the airline should have been better prepared for our arrival. While the pilot did an excellent job in getting us in NY on time after airport delays on departure, AA must have not had enough staff working when we arrived. Customers waited over 30 minutes for bags to arrive, which arrived at a different belt than what had been originally scheduled. There were no AA staff in sight when we arrived in NY either. I will do my best not to fly AA again."
Cons: "We landed early and had to wait 45 min on the runway."
Pros: "Attendant was fun."
Pros: "Everything was great"
Cons: "Food tray was broken."
Cons: "All good with me"
Pros: "It was acceptable."
Cons: "Too cold"
Cons: "Seat was very hard and uncomfortable"
Pros: "Easy process overall"
Cons: "Free wifi, free food"
Pros: "SEAT ok"
Cons: "just the food options were not that good. all other things were ok."
Cons: "There was no place to charge my electronics"
Pros: "The early boarding and charging ports accesbility?"
Cons: "Just one snack option maybe a few more comps. Also it didn’t have any info on the new airplane. The ride was nice."
Pros: "On time"
Cons: "During boarding female staff disengaged, not calling passengers to her podium to take boarding pass. She made boarding much slower"
Cons: "Had to sit next to someone that was so big she had to put up the arm seat and sit on half my seat. Thank god I’m 110 but sitting next to the window made me very claustrophobic."
Cons: "Commuter jet—no comfort. No jetway, we were on airplane stairs."
Cons: "The seating was not good middle seat I like windows"
Pros: "as expected"
Pros: "Very convenient"
Cons: "The check in process was like a goat rodeo. Very very very slow."
Cons: "Cramped seating and illogical boarding process"
Cons: "Leaving on time"
Cons: "Flights got delayed"
Cons: "There was a 1.5 hour weather delay."
Pros: "Boarding process was easy."
Cons: "Different snack options."
Pros: "Easy, no hassle travel."
Cons: "Stale mini pretzels are not appetizing. There are much better inexpensive alternatives. Yuck."
Pros: "Good first. Class seat"
Cons: "Lotsa turbulence, very hard to sleep"
Pros: "The airlines don't allow enough room to sit comfortably. I am 6' 2" 250 lbs. My knees touch the back of the seat in front of me and there is no room side to side. Very uncomfortable."
Pros: "Everything no complain"
Cons: "I like everything Everything no complain"
Cons: "Only snacks available at 5am"
Pros: "Staff were friendly and efficient"
Cons: "No snacks because of short trip, so can’t rate properly."
Cons: "waiting on runwat for 30 minutes"
Cons: "Mechanical delays caused me to miss my uncle's funeral."
Cons: "Have to pay for wifi use."
Pros: "The food was great! The entertainment was great! I had enough space!"
Pros: "Fast and early"
Cons: "Tv screens kept freezing"
Pros: "Cabn service"
Pros: "On time arrival"
Pros: "Extra blanket and pillow. Empty seat to sleep in. Fairly clean interior for the most part."
Cons: "Boarding was confusing. By the time groups 5&6 boarded the first groups had not finished and there were no longer any lines to control the crowd, just people trying to get on board to assure overhead cabin space."
Pros: "This time every thing excellent"
Cons: "Everything was ok"
Pros: "I love the cookies"
Cons: "I wish my seat would recline more"
Cons: "More leg room and more shoulder room."
Cons: "Although in first class, the service was subpar. The attendant did not smile, told me to look in the magazine when I asked if there were any dishes without cheese . She left an empty glass on my tray for the entire flight!"
Pros: "Flight was smooth and had great entertainment."
Cons: "Food was plane food however it was adequate."
Pros: "Smooth flight overall, no major issues"
Cons: "Older plane, limited entertainment options"
Pros: "Once on board, everything was great."
Cons: "The gate was crowded, and it was difficult to hear gate announcements. Everyone was confused unless they'd been there before. The gate assignment is confusing to everyone considering you go through the same door."
Cons: "They skipped me for drinks"
Pros: "Left on time and arrived early. Crew was great."
Cons: "My luggage didn't arrive with the flight and UA doesn't seem to know where it is."
Pros: "I got an upgrade to economy plus for the first time in my life. The supper was good, the service was efficient and the staff was courteous, one of the best flight crews that I’ve had with United flights, and the extra leg room was a great welcome."
Cons: "The snack and breakfast were left to be desired. Upon arrival to destination, we had to wait for one hour and ten minutes for a gate to be available in spite of clear weather. I made my connecting flight just in time. Many other passengers missed their connecting flights. In this situation, it would have been appreciated if there were staff to direct us to help speed up the process, but most passengers with connecting flights were running around like headless chickens and loosing patience as we were left to fend for ourselves. Once again, United managed to drop the ball."
Pros: "Just feels like seats get smaller & smaller"
Pros: "Food drinks and movies"
Cons: "The seats were comfortable and the plane clean. Take off and landing smooth ."
Pros: "2 sear rows so no middle seat"
Cons: "Late departure"
Pros: "very comfortable seats, and plane landed early"
Cons: "no free entertainment for personal devices. screen was broken and controller did not work."
Pros: "I liked the flight when I thought it was going to happen."
Cons: "That the plane never took off I will never use united again"
Pros: "This flight was not full at all. I had the entire row to myself and laid down to sleep the entire time."
Pros: "everything was on time and no one got kicked off of the flight!"
Pros: "Service was excellent and it was on time"
Pros: "Attendants were great"
Cons: "Needle point lady sitting next to me used more room than I'd would've liked. The upgrade wasn't much of an upgrade, guess I'll have to see what aircraft I'm on before I pay the extra for little comfort."
Cons: "The pilot didn't show up. A replacement came 1 hour later. Horrible service. It seems that United is never on schedule. They also over booked the flight again........."
Pros: "Food was good, entertainment was excellent, comfortable seats"
Cons: "It was delayed several times and we didn't leave Denver until 7:43 pm and it was scheduled to depart at 5:19 pm"
Pros: "Not very many people on plane so we were able to space out more."
Pros: "Left on time and landed early"
Pros: "Everything was on time and we even arrived in Charlotte early."
Cons: "back of lane smelled like lavatory - ugh"
Pros: "Roomy space. Nice staff"
Cons: "The flight was delayed almost 5 hrs. I was supposed to arrive in Charlotte, NC around 10pm. I didn't get there until almost 3am. My flight was due to leave at 630pm didn't leave until 1130pm. I called united airlines to try to get another flight but the agent said there were no other flights to Charlotte. I had to change terminals from B to E. while waiting there were many flight delayed by United Airlines. The pilot said that our flight was delayed due to crew issues/not enough leaving Mexico. We were also delayed from leaving IAH because we had to wait to board because there was not enough flight attendants. This trip was a inconvenience of my time. I should be compensated. This was ridiculous! I will never fly United Airlines again. #getittogether #hostageairlines"
Pros: "The food"
Cons: "Small plane"
Cons: "Severe delays"
Cons: "There was a guy that seemed to be a United employee but he was dressed in baggie jeans, a sloppy oversized shirt, had crazy unkempt hair and smelled bad. Not sure what his position was but he was walking the aisles informin us.the flight was delayed and was directing people where they could place their luggage....not a very professional representative for the aitline"
Pros: "I was fine"
Cons: "boarding zones were off"
Cons: "All of the above, 2 people to rebook 60 plus passengers. Sucks even as I am writing this."
Pros: "On time"
Pros: "Very attentive, great food selection, very clean toilets for the entire flight. I will happily upgrade to Business class for my next overseas flight."
Pros: "Everything was great"
Cons: "I didn't get my luggage. Had to go to baggage claim to report it missing and still don't have it. It was not transferred when they had to re-route my flight. I waited for almost an hour watching for it. I was told that it was still in Chicago."
Cons: "Old plane, bad tvs"
Pros: "Professional and timely"
Pros: "Great service"
Cons: "Waiting an hour to take off"
Pros: "Nothing. This whole flight was absolutely terrible."
Cons: "There was no USB port to charge your phone. No personal screens on back of chairs. The flight attendants were the worst crew I've ever met... They didn't even speak the language when 95% of the passengers were Korean. Then they would get frustrated that they couldn't understand. I also hit my call button three times to ask for a pen to fill out customs sheet, but no one came after waiting 30 min. I assumed they were busy, so I got up and walked. But nope, they were all just hanging out in their area chatting and drinking. Ive never written a bad review, but in this case I almost even said something on my way out of the plane because it was just that bad!"
Pros: "Aircraft remained grounded for 1h due to a door switch with malfunction."
Pros: "Crew pleasant."
Cons: "Tight space and no food to speak of."
Pros: "Most things"
Cons: "Some things"
Pros: "Nice clean plane, very friendly and helpful crew."
Cons: "The hour delay."
Cons: "The flight attendant woke me up to ask if I wanted a drink."
Cons: "Delta airline always delayed. My flight was delayed 3 hours then cancelled twice. they don't give you anything beside rescheduling your flight. Sucks. I hope to god I never have to deal with them again!!"
Cons: "Service is not what it used to be!"
Pros: "Getting to Charlotte"
Cons: "Plane dirty. Windows dirty. Extremely bumpy. Seats clostraphobic. Sat too long leaving"
Cons: "I did not like having to check my carry on after all. I was told the overheads were full so I could get it in Baggage after the trip. For health reasons I did not want the trip to baggage and I did not want to risk my bag being lost. I drive 3 hrs o the airport and I did not want to drive back or wait 3 days for a lost bag to be sent to me as I have before. The person at the gate was rude when I said you won't lose my luggage will you? he said Probably. I said really, and he said well you did ask."
Pros: "Friendly helpful courteous"
Pros: "The flight attendants were very pleasant."
Airlines flying from South Korea to Charlotte have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from South Korea to Charlotte
Masks required on board, masks provided on flights from South Korea to Charlotte
Social distancing seating
Middle seats unavailable to book on flights from South Korea to Charlotte
Testing for antibodies, testing for symptoms for flights from South Korea to Charlotte
Waiving of change fees. Search flexible flights from South Korea to Charlotte