Daily cleaning, installation of cabin HEPA filters on flights from Spain to Santa Rosa
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With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
There is also an exception for travelers with the following visas: A-1, A-2, C-1, C-1/D, C-2, C-3, CR-1, CR-2, D, E-1 (as an employee of TECRO or TECO or the employee's immediate family members), G-1, G-2, G-3, G-4, IR-1, IR-4, IH-4, NATO-1 through NATO-4, or NATO-6 visa;
Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
Starting on January 26, all travelers (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have an evidence of having contracted and recovered from COVID-19 prior to boarding the plane.
US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
Travelers returning to the US are advised to stay home as much as possible, avoid being around people and consider getting tested for COVID-19 after returning from travel and participated in higher risk activities.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
There are currently 1,019 active cases of COVID-19 diagnosed in US and 0 deaths as of Jan 26 2021
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Cons: "The on-boarding in Barcelona was a little odd. Instead of calling boarding by groups or zones it was a free for all. That could have been better organized"
Pros: "Chocolate ice cream and pot pies"
Cons: "To start, I had paid extra to upgrade to a seat with more leg room only to find I had been reassigned to the back of the plane. This was after I had already done an online check-in for the appropriate seat. Then I was told by the AA agent at the desk that my upgrade was in the system but that it was “fake”. Apparently the money I paid two months before was no good on this flight. I was traveling with my boyfriend and they would not allow us at the same counter because we were not married. After much haggling we were finally able to rectify the situation. Horrible start. Then, once on the plane, the in- flight entertainment system as well as the lights broke right before take off so there was nothing to watch or see for an almost 8 hour flight."
Pros: "The rest was as usual"
Pros: "The service provided was excellent. The food was as good as airline food goes. The entertainment options were excellent."
Cons: "Coach seats are a very cramped!"
Pros: "Niçoise salad was great. Had plenty of room in priority with pillow/blanket/headphones etc provided"
Pros: "Flight on time."
Cons: "USB plug didn't work. Could not charge phone. Touch screen on TV didn't work well."
Pros: "How can you serve food like that."
Cons: "Drinks were fare , had to ask for seconds 10 hour flight. Where were they. I got up and got my own."
Pros: "Flight attendants were polite and welcoming. Good entertainment system too keep busy during flight. Arrived earlier than scheduled."
Cons: "Seat are definitely getting smaller and not too comfortable."
Pros: "Personal screen with all recent movies at no charge, my flight was almost 8 hours and I received four times meals and snacks"
Pros: "In flight movies were free."
Cons: "Poor customer service in Spain. Poor boarding procedures. You have to pay for advance seating, even 24 hours in advance. That should not be the case for an international long flight. Very poor food. My friend and I could not sit together on a nine hour flight."
Pros: "The entertainment choices were very good. It made traveling with children easier."
Cons: "The crew. It seems that the US crew has gotten used to treating customers like animals and giving treats to deplane or calling security is a norm now. They seem to forget that they are working in a service industry. On our flight which was international and long they had quarantined the entire back rows for themselves and one of the bathrooms was also for their use only. In addition they had two choices for the meal they served Chicken and Pasta and they mentioned to customers that they had run out of Chicken. One of the passengers in our group of seven could not eat pasta as she had dietary restrictions after surgery and they told her too bad and she should have ordered a special meal. When she spoke up she was threatened with security. This person is a respected physician in her community and understands the service industry well. The worse part is the crew then proceeded to eat chicken dinners right behind her seat and continued to talk rudely about her. They had not run out of chicken meals just kept them for themselves. It seems American Airlines spends lots of advertising dollars about choosing to fly with them but is forgetting to train their staff about being nice to passengers."
Pros: "One nice hostess on the flight. Just one"
Cons: "Cant believe my 600.00 for upgraded seats got ignored!!! I want a refund!@ Ripoff!!"
Cons: "I would have liked more Rosé."
Pros: "AA got me home safe."
Cons: "Entertainment was nonexistant. Most movies were unavailable and those that were would start and then say “no longer available” monitor did not work. I was not the only passenger with issues. Many could not get system to work. Antiquated and/or poorly maintained. Also, announcement made it seem as if you had to pay for wine/beer/spirits. I wasn’t drinking so it didnt matter but at other times this would have been a hassle. Never had this on an international flight. Flight was okay just not top drawer like it used to be. Cost cutting measures have impacted the brand. Would not say it is first tier. Dont mind a “no frills” flight if it results in lower cost to consumer (aka Southwest Airlines)"
Pros: "Every thing was find.."
Cons: "Seats harder than expected.."
Pros: "The Crew. Polite, helpful accommodating, SMILING!!!!"
Cons: "Note code share - came on American Airlines Delayed- no explanation- no"apology"- but really not necessary as most of the time - things happen. Food was mediocre. Entertainment system not working."
Cons: "Poor service by air hostess in the flight. Didn’t give the right food. Ignored when I asked for orange juice."
Pros: "The comfort..the movies."
Cons: "No outlets. Poor options for vegetarians"
Cons: "Flight out to BCN was one of the worst in my life! Never had an agent (BA Denver) talk to you and then mid conversation say they closed 3 minutes ago (7 minutes in to trying to find a flight alternative for their cancelled flight...and I wasn’t being upset!)"
Pros: "- Crew was friendly and pleasant - Good movie options"
Cons: "- No updates or reason given for why BCN to JFK flight was delayed so everyone waited around confused"
Pros: "Its been awhile since i have flown AA and it didnt dissapoint. The cabin was clean and comfortable seat and food was great along with options of entertainment."
Cons: "I really enjoyed the flight"
Pros: "We booked american because it was a direct flight. No explanation was given for the switch. Then we almost missed our connection because we sat on the tarmak in Barcelona for an hour. Again no explanation . Very stressful and irritating."
Cons: "Having the flight switched from a direct to transferring in Madrid."
Pros: "That it got me home"
Cons: "With one exception, personnel very unfriendly."
Cons: "I was booted off my flight and then got rerouted on 4 different planes...IAD to London, to Geneva to Zurich to Barcelona. Got to Barcelona and my bag was missing. It was a nightmare."
Pros: "the minute you are on the air the flights where very good"
Cons: "this ticket that included the flight was operated by american airline and jet blue and was under Iberia name... actually there was no father to that flight! and i couldn't make any checkin on line and needed to carry my bag to my connection flight.. and i did buy one ticket ! that included the connections."
Pros: "everything was on par to most travels until we got to miami."
Cons: "they lost a container of bags for over 2 hours!! i was supposed to have a 6-hour layover (i had 2 separate tickets) and had a spa appt at the ritz i had to cancel and pay for because you couldn't locate a container of bags for 2-hours. i feel bad for people with a connecting flight who didn't get home with their luggage. ruined the homecoming."
Cons: "Hi, I couldnt make my flight as I was very ill and when I called to reschedule it, I was given a form to fill out and no help. So I am STILL stuck on Barcelona, trying to figure out how I can change my ticket and how much that will cost me. Why does it take a form? Why can't someone give me a price quote?"
Cons: "Both of my flights, to and from Europe were delayed. Missed both connections which caused us to get to our final destination hours late. Thing is, they don't even seem to care. We will never fly BA again"
Pros: "Liked all the little amenities - actual meals, USB plugs for charging, free movies and games to entertain my kids, enough leg room that I can bend down and get stuff from my bag under the seat and that I could lean back a little without causing the person behind me to need knee surgery, tilt feature on screens to make video viewing easier when the person ahead of you tips their seat back. Seats were wide enough that I didn't fear jabbing my neighbor in the ribs every time I moved. Ice Cream!"
Pros: "The crew was very nice and the seats were comfortable. I enjoyed the movie selection."
Cons: "My seat was broken (button to recline was stuck)."
Cons: "It was not explained to us why my wife was pulled out of the line for questioning. They did not introduce themselves or anything."
Cons: "American Airlines was late! There was no indication that the flight was late until it was time to board, then they indicated it would be 25 minutes late, which actually turned into 50 minutes until the plane arrived. It had to be cleaned and prepared for our flight, which then took off over 1 1/2 hours late. Many passengers missed their connecting flights and American Airlines was no help... they directed people to the Miami Airport Crew. American Airlines stated that the plane was late due to air traffic control issues, but in reality the plane hadn't even arrived yet. I felt like I was lied to! Shame on American Airlines! I will never fly with this company by choice!"
Cons: "I booked the flight with Kayak and it showed the airline as Finnair, the flight was actually with American, no complains about it. The issue was that Kayak did not update me with the Flight number for American Airlines and kept sending me information about the flight with Finnair which was not going to actually take place. I had to actually call American and spend time with a Representative providing all the data to be able to get my American Airlines flight booking code so I could check in online. American as always was great! Shame on Kayak!"
Pros: "The crew was amazing."
Cons: "The plane was so old, the TV was high in the middle. Very kittle room for legs, and I am a small person. Very uncomfortable for an 8 hour flight."
Pros: "I really enjoyed the staff that served us. Very attentive! Very polite. Could not have been better."
Cons: "The seats worked well but showing their age. One seat across from me broke mid flight. The attendant did get it working. The controls are pretty easy to understand. Push a button and see what happens."
Pros: "The food and service were better than expected given the plane."
Cons: "The plane was so old. It had phones,no individual RGA. The same movie played both ways on our flights and the sound didn't properly work. The overhead was so tiny. I will not fly American again."
Pros: "The service was good and the food was ok. It was a smooth flight."
Cons: "That we didn't have our own screen to select our own movies."
Pros: "Great crew of airplane staff"
Pros: "No internet on long light!!!!"
Pros: "Crew helpful & friendly"
Cons: "Felt squished"
Pros: "Crew was nice"
Cons: "Delay due to lack of communication with Philly airport"
Pros: "Staff was very courteous and friendly."
Pros: "One crew member was very funny and helpful which unfortunately we forgot his name but he looks like Oscar from the Office if that helps. He was awesome! And the food was pretty good too."
Cons: "James. One of the crew members on our flight he was extremely rude and had no interest in helping you with putting your carry on away and if you have to put any effort he automatically says "you have to check this in" luckily my boyfriend got up and arrange the baggages easily and done. James was obnoxious, rude, and very unfriendly. The entertainment was absolutely terrible. It was a 10 hour flight the movie choices were slim to none. When I took a flight from New York to China and rode United Airlines we had every movie selection imaginable."
Pros: "The food was excellent"
Cons: "Did not get to sit with family"
Pros: "Instead of going to Finnair we had to go to AA which was ok but confusing because we thought we were flying with Finnair"
Cons: "The flight was great"
Pros: "The flight went very well, and the crew was helpful. The flight was very very cold. So it wasn't very comfortable. Felt like the temp could have been brought down just a bit."
Cons: "I was picked for a random TSA check."
Pros: "Crew maintained good attitude throughout a very tough flight."
Cons: "Boarding process was chaotic. Because there was no control on carryon baggage, the overhead bins were full and people were fighting for space. Air Conditioning on plane did not work on ground - and we were on ground for over an hour before we were cleared for take-off. In spite of heat and delay, we were not offered water or other drinks. Instead of walking onto the plane, we had to take a bus and then climb steps to the plane. This was true on both departure and arrival. Because of a broken bone in my foot I had asked for assistance. There was no assistance except for my companion."
Pros: "was on time"
Cons: "In business class, was supposed to be herringbone arrangement which are large seats and comfortable. I am not sure if they switches planes since my reservation, but the seating arrangements were different. They shuffled everyone up and no one was sitting next to their spouses/family. Also, the seats are horrific to lay on, that its a joke. Just sitting reclined and almost upright was better than trying to recline them. I don't like complaining about creature comforts, but when you pay extra like this and you think your getting one thing a don't, they should at elast acknowledge it."
Pros: "Great airline. Easy flight."
Cons: "Nothing, I love flying United."
Pros: "Absolutely nothing."
Cons: "Luthsansa sent the reminder 30 prior the flight that was a delay on the flight operated by United. I called customer service they do don’t helped and hanged up twice. Finally after waiting for an hour on the airport the same flight was change 4 times more. A manager in United got us in a different flight but we arrived 40 minutes later to Madrid and missed our connection to our other flight. I had to buy a one way expensive tickets because my connection was loss due to the issues with the FL rigth from Charlotte"
Pros: "787 is a great plane"
Pros: "On time flight"
Cons: "Staff kinda rude"
Pros: "Everything went smoothly, AND the flight was pretty empty so I got to spread out over 3 seats to sleep. A treat!"
Cons: "Missed flight"
Pros: "The 737-900 was good and loading seemed pretty fast. The gate agent was very friendly and genuine."
Cons: "Weather delay, then an aircraft change due to that, and finally an additional 20 minute delay due to a late crewmember which was not fully explained. If the crew member had also been deleted by the weather I would not have felt so bad about the additional delay."
Pros: "I had an excellent sandwich on the flight from Germany. The Coach cabin crew were very good."
Cons: "Good price for money paid."
Pros: "Good boarding"
Cons: "Delay and no food or movies"
Pros: "Good food seats lay flat to sleep on business clas"
Pros: "The food was better then on many airlines"
Cons: "The staff could have been more friendly"
Cons: "Everything was fine"
Cons: "Delayed missed connection, lost luggage!!!!"
Cons: "The flight coming in was late and caused my connections to change. I am not able to arrive in Eugene until AT LEAST 5 hours later then first scheduled."
Pros: "Short flight"
Cons: "Landing was not smooth"
Pros: "Comfortable as fell asleep before tak3 off and woke up when landing announced."
Pros: "The flight attendant used my name. Great landing."
Cons: "Tar mat loading. In flight service."
Pros: "the soda water was good."
Cons: "It was late, as almost all United flights are. sad."
Pros: "Had a granola bar at the customer service booth."
Cons: "There was an unexplained delay of over 3 hours, customer service booth at the airport was slow and didn't help at all. People had different information about the flight time. Take off took a long time. I was seated at the back row, aisle seat when there were plenty of other seats available; had to hold the lavatory door so it wouldn't open because it was broken and it stinked a lot. Horrible experience."
Pros: "I didnt know I could only bring one item on board that had to be checked UNDERNEATH the seat in front of me. I didnt have the "right" ticket for over head storage. I had to buy a box for $15 to put my purse in and THEN pay $35 to check my PURSE in! I couldnt check in early. I had to go to the gate to get a seat assignment and then even though my assigned seat was in the 10th row, I then had to line up in groups like Southwest and I guess my punishment for sitting in economy was to wait to board last. I felt like third class boarder on the Titanic. United has become less than a Greyhound bus. They will NEVER be my first choice again! It was HORRIFIC I will go to ANY other airlines before them. P.S. the service at the Houston counter were rude and awful except for Ms. Edwards"
Pros: "Boarding, friendly staff"
Cons: "One of our tv's didnt work on the flight. All flights should have free movies. Flying into Florida we were able to enjoy a movie but on the flight back home everything (even a regular tv channel) had to be purchased."
Cons: "They were so late I got on a different airline"
Cons: "I asked the service attendant when I checked my lagage to change my seat to an aile seat. Even though there weren't anybody awaiting in line she could not be bothered, she got rid of me and asked me to do that at the gatw. By the time the gate opened there weren't any ailel seats. The service people are trained to be rude and treat all passagers as slaves. I would not fly United if I will have a different opinion."
Pros: "At least it wasn't the next day?"
Cons: "I booked A flight from in Oregon to Tucson Arizona but the layover in San Francisco . The flight from Oregon to California was delayed by an hour and a half which caused me to misconnect. United didn't offer me anything, not even a sorry. Terrible service."
Pros: "Nice spacious quick flight."
Cons: "No free Wi-Fi"
Pros: "New flight was direct fromChicago to Portland"
Cons: "12 hours late."
Pros: "Boarding was a breeze. Smooth landing"
Cons: "There was no Stroopwafels for snack"
Pros: "The passenger next to the window."
Cons: "The passenger on the aisle."
Pros: "Great Crew! Very professional. Great communication. Very Comfortable."
Cons: "Upgraded seat on Airbus to phone charger and there wasn't one!"
Pros: "Easy enough to get on and stow my carry on."
Cons: "Narrow as all hell. Also, somewhere between Tucson and Nashville the baggage guys played football with my case. I ended up with broken gifts and a suitcase full of crushed cookies after the damn container is broken as well."
Pros: "Boarding was well-organized and fairly quick. But be ready to check your bag at the gate, even if it's the right size for a carry-on..."
Cons: "The plane's seats are very uncomfortable, security in Newark took a long time, and there isn't enough space on the plane for everyone to have a carry-on bag (or at least that's how the flight and gate crew treated many of us when they forced us to check our bags at the gate, despite there being plenty of room after everyone was boarded)."
Pros: "They were on time."
Cons: "The aircraft used on this flight is ancient. Did not have a working entertainment system (neither did the three seats next to me). Audio port didn't work so you couldn't listen to music either. Forget about USB/electrical outlets. Food was horrible. Aircraft seats were uncomfortable. Garbage left on the seats from.the previous flight. Overall experience was very similar to flying in Ryan Air in the UK. Absolutely horrendous."
Pros: "The flight and price was consistent. United is a great company and the tickets were on time."
Cons: "My requested seat was changed. I felt as if there is no certainty and confidence in choosing a seat."
Cons: "When asked if we would volunteer to give our seats away if they were needed we said yes, only to be told last minute that we would need to board and that our original seats were taken which in turn caused us to fly both legs of the trip seated apart from each other."
Pros: "The boarding procedure was okay but my flight was delayed"
Cons: "I usually fly southwest...the flight was hot and uncomfortable, the a/c was blowing hot air thru the whole flight was very disappointed"
Pros: "My ticket was with Lufthansa but the airline was in fact United Airlines. My original flight was from Paris to Newark. The United flight was cancelled with no explanation. So there was nothing to like."
Cons: "The United flight was cancelled with no explanation. My orignal ticket was for a direct 8 hour flight. When my flight was rescheduled it was with a connection in Washington, D.C. with a 4 hour lay-over. I arrived home almost 5 hours later than scheduled. Awful experience!"
Pros: "Crew were very professional"
Cons: "The wait to get to the gate was hard. After a 3 hour flight we had no gate as another plane took our assigned gate then another gate had a broken gangway so we had to use "air stairs" to depart"
Pros: "Both flights were great! They left on time, the one from San Diego left earlier than scheduled. Kayak was most informative with flight info and upon arrival, indicating the bagage claim number via email!"
Cons: "N.A. Everything was great."
Pros: "Quick flight and informed, capable staff"
Cons: "Had a mechanical issue with the plane.. It happened a.. I get it.. But they put us on another plane with out even bothering to tell us what seats they were.. Had a horrible seat... The new ticket I was issued would not scan.. Same thing happened on the way back... Got new seats and horrible ones at that.. Why book your seats if you are gonna get moved anyways?!?!? Never fly United."
Pros: "On time and friendly crew."
Cons: "Boarding group."
Pros: "CSR people were very nice"
Cons: "I took this flight based on the schedule because I needed to be back home after being gone for 21 days for a very important for some very important events with my wife and family I had already been delayed one day by my employer to find out that I'm delayed in O'Hare by united airlines for over two hours crammed into a airplane like a bunch of sardines no place to upgrade the service was horrible the flight was horrible in O'Hare is horrible"
Pros: "On time"
Cons: "No snack at all on a 4 hour flight"
Pros: "Movie selection and delivery/access was very good"
Cons: "Seat legroom is insufficient. There was a water leak in the ceiling that dripped cold Wster on me for a portion of the trip."
Pros: "All went well. Pleasant attendants."
Pros: "Great flight good service friendly staff great price"
Pros: "Great flight/great staff"
Airlines flying from Spain to Santa Rosa have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Spain to Santa Rosa
Masks required on board, masks provided on flights from Spain to Santa Rosa
Social distancing seating
Middle seats unavailable to book on flights from Spain to Santa Rosa
Testing for antibodies, testing for symptoms for flights from Spain to Santa Rosa
Waiving of change fees. Search flexible flights from Spain to Santa Rosa