Flight was delayed 2 and a half hours because of fog. The captain let us know there would be a delay after the entire plane was boarded (there had been fog all morning, this was a known issue before boarding)
Pros: "Alaska crew is so much better than the others. We will always fly with Alaska Airlines whenever possible!"
The Turkey wrap was not that good. I sure like the Turkey Sandwich better.
Pros: "Seats were comfortable. The food was very good. We pre-ordered a cheese plate and a wrap. A few weeks before our trip, Alaska Air changed the flight times, and we decided the connection time was too tight and so changed to a later connection. The agent we talked to about the change was very helpful, friendly, and knowledgeable. It's a good airline, typically rated as the best or second-best of the US airlines. As far as we can tell, its high rating is accurate."
Cons: "We originally had chosen our flight from Boston to Seattle to connect with our flight from Seattle to Sitka with an hour and ten minutes between them. However, Alaska Air changed the schedules of both flights, leaving only 45 minutes between flights. That is barely enough time to connect (the flights left from different terminals) if there are no delays. We thus had to change our plans not long before our departure to another flight to Sitka that left 5 hours later, forcing us to kill a lot of time in the boring Seatac airport. Apparently Alaska Air is notorious for changing its flight schedules. Travelers should keep that in mind when arranging flights and try to choose first flights that arrive soon enough that several alternative connecting flights are possible if Alaska Air changes the flight times."
Cons: "My bag was lost, but I think that was more of an American Airlines issue than a Alaska one."
Pros: "FA moved me to a better seat after seeing me stuffed between 2 other large individuals. Very considerate!"
Pros: "The crew was professional in every way,"
Cons: "There were a couple of individuals with oversized carry-ons that held up boarding as they tried repeatedly to get the carry-ons into the overhead bins. Utilizing a carry-on sizing tool in the gate area would have identified these two oversized carry-ons PRIOR to boarding and could have kept everyone safer. Instead, passengers behind the offenders were waiting while the bags were opened, items removed, and another attempt made at stuffing them into the overhead bins, all while passengers already seated were subjected to even more compromised social distancing in enclosed spaces."
Pros: "Quick trip. Easy boarding"
Cons: "Signs at GEG Airport could be better."
Cons: "First class seat broken. Didn’t recline. Crackers not food. $20 for Internet that’s constantly buffering??? Junk money grubbing company."
Cons: "No food and seats broken 1st class leg and upgraded seating. I paid extra for broken seats that won’t recline on Alaska ar."
Pros: "We landed 45 minutes early and the pilot took us over the mountains so we had an excellent view"
Pros: "IT was ok, for a 45 flight"
Cons: "The crew was so rude!!!!!!"
Pros: "This flight is generally convenient."
Cons: "The flight was late due to a late arriving aircraft. 1:15 late. I wish Ravn could avoid this. The pilots were skilled but there was quite a bit of turbulence."
Pros: "Very nice, very friendly crew."
Cons: "My luggage got lost."
Pros: "Great crew again"
Cons: "After running from my last flight to make it to this one, the aircraft taxied out and we waited another 30 minutes before departing without any updates. Seats were uncomfortable"
Cons: "Better snacks premium members"
Pros: "Crew was amazing / helpful and kind"
Pros: "The flight arrived 30 mins early!"
Cons: "The stewardess did not give me a cookie :("
Pros: "Even a short period of travel they are helpful and entertaining people"
Cons: "I just don’t like giving only a 1 pc of biscuit and a 1cup of soda or drinks for almost 6 hrs of travel. At least they must give a 1meal dinner or lunch and or breakfast"
Pros: "Good leg room Good coffee"
Cons: "No iPad to rent or on seat tv screen"
Pros: "service excellent"
Cons: "Alaska lounge sub standard"
Pros: "On time."
Cons: "Screaming baby (not your fault--maybe flight attendants could have offered something to help calm kid, juice or crackers or something--it was a REALLY bad screaming baby!!). Slow drink service."
Cons: "On the leg from Seattle to Anchorage there was a significant time delay due to a “medical situation” I suspect a young female passenger had a few to many drinks and puked all over the back of the plane prior to take off. It happens and is really no ones fault but her own. I guess being the smug person I am I would like to see Alaska be compensated by the young lady"
Pros: "I always enjoy flying with Alaska Airlines."
Cons: "There was a dog sitting next to me...or should I say half on his owners seat and half on MY seat! Why??? I don't understand why pets need to be in the cabin. There was also a dog across the isle who cried the whole way off and on. Why is it necessary for pets to ride in the same cabin as their humans?? It was a very stressful trip!!"
Pros: "Entertainment was great"
Cons: "I thought I had reserved an aisle seat but I was in the middle when I boarded."
Pros: "Excellent Crew - I flew standby, so have great gate agents and flight attendants makes all the difference when you’re hoping for a seat. In flight they are professional and personable and keep you up to date on what you need to know! Plus, I’m always happy when my flights have USB ports so I’m fully charged when I deplane."
Cons: "I always want more leg room or a little more room under the seat in front of me. But I didn’t upgrade for a roomier seat and there was more than enough overhead space, so truly can’t complain about it!"
Pros: "It was great to have fewer people on the flight so we could all spread out on the seats"
Pros: "Alaska never disappoints us. We lucked out with a 1/2 full flight from Chicago, so had lots of room. Each of us got a window. Friendly crew and desk staff. Timely return of checked luggage. All good."
Pros: "my flight was from fairbanks to seattle and then to orlando. i was very comfortable and the attendants were caring when someone felt ill. not a medical emergency just a woman who felt odd."
Cons: "the on board thing to do with the tablet didnt work. when we landed in seattle i asked the customer service booth for help and they ould not offer any suggestions except to rent thier equipment"
Pros: "Good as well. I made it home in a fair amount of time and even better there was plenty of leg room in the plane. Yeahh"
Pros: "Alaska Airlines is top notch on my pole! Always been Awesome and I have flown with them for the last 20 years!"
Pros: "The lavatory was clean."
Cons: "They changed my seats without telling me, even the day before my itinerary said I was in the first row of First Class by the window with my partner's seat right beside me and they switched it because of some policy that forbids dogs yet couldn't let me know that in July when I booked this and spoke to a representative on the phone to confirm I was even allowed to bring a dog on board. And even then they made me feel like it was not possible and had to stow my dog below in cargo because only one dog could be in the First Class section, and again I was never told that in that moment I couldn't have my dog in the first row. Also, the representative was very clear I had to have a health certificate for my dog to fly and not only did that cost me a large deal of money and time at the veterinarian's office, but no one ever even inquired to see it. I wasted time and money for no reason other than the incompetence exhibited by Alaskan Airlines, and it's surprising to have such consistent subpar service. Especially when you're paying for First Class. Also, your food on flight had several allergens in them. Even your choice of cookie for passengers had two different types of soy. This is a common food allergy. Needless to say, I'll be flying with another airline for my trips to Alaska, as this is not my only one planned."
Pros: "In my flight form ANC to FAI the check in was seemless. I was given a bag for my car seat. I was able to check my pack n play no issues. Checking my bag"
Cons: "My flight back my cab driver was late. I got there at 530 first of all the baggage drop lady was rude and looked me up and down before choosing to talk to me. I was told they didn't have bags for my car seat and that I missed my flight. By the time I scheudled a new flight and made it through security to wait for my 9 am instead of 6 am flight the flight I was suppsosed to be on was boarding. Also when I checked my bags after being told I had to call the 1800# instead of use the customer service desk I was told that I had to pay for my pack n play. When it was not charged on the way up."
Pros: "The pilot and the free wine and the window seat."
Cons: "The ticket gate was marked wrong and I was running to get my seat and almost missed the flight."
Pros: "I was in first class so that's the better experience. I would have been even unhappier in coach."
Cons: "Seat, despite being first class, was not comfortable I asked for a blanket before takeoff and was told there aren't any on board. No blankets for an 8 hr red eye??? No pillow either. Flight attendants never asked if I wanted another beverage after initial service. It was an 8 hr flight. The first class meal was a tiny cheese plate. I was starving. For a $900 1 way ticket, I expect more of this airline Flight attendants seemed like they didn't want to be there. Wasn't feeling the love. it was a 12:30am flight. We are all tired, but c'mon. Smile a little."
Cons: "My luggage was off loaded in Juneau and staff was not very helpful in providing information on claims etc....Very disappointed with Alaska Airlines."
Cons: "Flying with my husband and daughter. All of our seats were split apart even after calling to fix the issue. When I went up to the counter, the lady told me too bad, she couldn't ask someone in an isle seat to switch, but I could do it myself if I wanted. My daughter is 2, can't exactly sit by herself. Food service didn't begin until almost 2 hours into a 3 hour flight but it was in no way due to turbulence. After food service, no trash service came around until about a half hour before landing. Slowest moving crew I have ever seen in my life. Also, the bathrooms were beyond disgusting. I will never fly Alaska again."
Pros: "All was great. I liked to option to store my bag for free so I did not have to fight the overhead cabinets."
Cons: "The flight was oversold by at least 12 people, so even though I paid almost $600 I almost didn't get on because they wouldn't give me a seat assignment."
Pros: "Everything went smoothly. No trouble whatsoever."
Cons: "Nothing to complain about."
Pros: "Flights were getting delayed out of Spokane due to all the snow, and Alaska adapted and moved our entire flight onto an earlier flight, making my evening much better than it could have been when the flight was later cancelled due to worsening conditions."
Pros: "my original flight got canceled due to weather. I had heard horror stories about having to reschedule flights, but that was no my experience! In a short 5 minute phone call I was on the next safe flight out only 2 hours behind my regular schedule and they were really nice during the whole conversation!"
Cons: "Customers should be made aware that animals are on the flight before boarding to safe guard against allergies."
Pros: "Alaskas great cheese plate"
Cons: "The heat was high, we asked the male steward many times to request the heat turned down, people were removing as much clothing as possible. It was very hot and sticky and smelly. The descent to landing was to fast when near the runway, and we crashed hard like a carrier landing. I would inspect the gear and wing spats for cracks. The fuselage bowed like a banana, it was evident looking down the tube sitting the back. How about a breathalyzer or something, everybody knows the drunken pilots, the can't be fired and they know it, so it takes years to sober them up at our expense. The pilots who've been caught drinking are not trying to get better, they just whine that the others who haven't been caught yet are even worse drunks. Everybody who flys on Alaska has heard it from the same old Alaska born drunken pilots. How about less drunken bush piloting and get your drunken pilots who've been busted in the last few years to shut up and stop telling everyone that all Alaska pilots are drunks as defense of there drunkeness."
Cons: "Boarded early because of disability, crew unable to assist in placing carry-on in overhead bin (bad back, medical reason or other excuses). Intermittent "rough flight" Lavatory - not flushed when entered, reported to crew. Problem ?"
There were complications with my flights boarding in spokane and my secondary flight was changed without my consent to one that boarded at the same time as my first flight let me out on the opposite side of the massivr layover airport. It was only because an employee saw my struggle and confusion and hooked me up with a ride that I even made the flight dispite delta's best efforts. My TV's headphone jack on my first flight was also busted which sucked to find out after buying headphones on the flight. About halfway through the flight one of the attendants moved me to a seat with a working TV. Long story short Delta as an airline was terrible but their employees did their best to help me with what limited options they had to work with.
Cons: "Nothing short"
Pros: "Clean safe comfortable plane seats. friendly staff."
Cons: "A small credit for miles as the Wifi didn’t work."
Cons: "Slat Lake is not good for mobility challenged people."
Pros: "Crew was awesome! Service was quick!"
Cons: "One flight the plane was quite warm and the air overhead was blowing warm air.. didn’t cool down until we were preparing to land and then it blew warm air out again.."
Pros: "Seats too small"
Cons: "Crappie entertainment. Never figured out how to login on phone,"
Cons: "Flight into Seattle delayed, flight out of Seattle to Minneapolis delayed flights out of Minneapolis to Bismarck delayed. Ran from gate F to gate c24 arrived at 10:23 p.m. Slight to the park at 10:25 p.m. and they closed the door on me as I was running up there. Ran across the entire terminal to get there and they would not let me on. Last Flight of the night to Bismarck. Missed my uncle's 90th birthday party. Would not give me food voucher. Delta gate agent told me she would lose her job if she did not close the doors 8 minutes prior. However the Minneapolis flight waited for 15 minutes for people to board that plane. How does that compute? Why would they not wait 3 minutes for me rather than pay the money to put me up in a hotel?"
Pros: "Crew is always friendly"
Cons: "Aircraft broke, had to route me to an additional three stops just to get me home and through the night. Also, still unsure of where my checked baggage is."
Pros: "On time"
Cons: "Flight attendants not friendly"
Pros: "Crew is amazing, seats are pretty good."
Cons: "On time, baggages checked in and were made available on time."
Pros: "Nothing to like when 1. you are arriving at your destination after 24 hours plus delays. 2. you paid Comfort+ class (not cheap) and are constantly pushed back in the Main Cabin."
Cons: "Actual flights flying on time. What a mess!"
Pros: "Use my built up miles for the SEA-ANC leg of our trip, as to physically price it out as one ticket usually increases the fare by 300-600 u$d depending upon time of year. As it was the tail end of an already long journey (OKA-ICN/ICN-SEA), booked the First Class Cabin. Every mile was worth it."
Cons: "Plane was too hot"
Cons: "Food really bad on both segments."
Pros: "The crew was amazing"
Cons: "Don’t change my chosen seat that I paid for as I am entering the plane without my knowledge and acceptance"
Pros: "The entertainment was nice."
Cons: "If the screen wasn’t behind the seat. I could hear the tapping of the person behind me."
Pros: "Free WiFi"
Cons: "Dirty bathroom on the plane."
Cons: "No food or drinks"
Cons: "I am very short (5’0”) but there just isnt enough room i cant imagine what a big person feels on a 9 hour overseas flight."
Pros: "Excellent attendants. Smooth boarding and on time flight."
Pros: "Everything was perfect, everyone was nice, there was lots of room, the crew offered snacks frequently, WiFi had a great connection and there was a wide array of entertainment."
Cons: "There was a problem with the plane that they told us after we boarded that delayed our plane an hour. But hey, better safe than sorry!"
Pros: "Very good flight. Nice staff that seemed to enjoy their jobs. Great smiles and personable. Modern and clean plane with WiFi and charging outlets"
Cons: "There was a mechanical issue that delayed departure. Fortunately I did not have a connection to make. The crew made sure to communicate with everyone onboard frequently so we were aware of the situation and progress. They handled everything well which was reassuring for my peace of mind."
Pros: "Entertainment on first flight"
Cons: "Food, no smoking at Minneapolis airport"
Pros: "The service was impeccable as always"
Pros: "Alaska Airlines is way overpriced and way less comfortable than Delta. I’m a Delta loyalist forever now!"
Pros: "nice people"
Cons: "need more food and drinks"
Pros: "That i survived"
Cons: "Cramped no entertainment cofée was nasty"
Cons: "I dont like that we wasted 3 hours delay in the fiarst fly, makimg us waste more time at los angeles it was a really nightmare"
Pros: "Delta is the best airline by far."
Cons: "My bag did not make the connection even though there was almost 4 hours layover... :("
Cons: "Was not a wheelchair waiting for Wallace."
Pros: "I LOVED the free movies. Great idea and newer movies. Finally was able to watch a movie I'd wanted to see for a long time."
Cons: "Flight was packed which always makes for a more cramped ride. Again, boarding. Flight boarded late and just seems boarding from the back to front would be faster."
Cons: "requirement to wait for seat assignment until at the gate"
Pros: "The staff and crew were great help all along the route and the planes were well kept and clean."
Cons: "One of the legs did not have the free wifi available, but they mentioned that before takeoff and were very apologetic that it had not been added to that plane yet."
Cons: "When they called for passengers with infants and those who needed more time they also called for anyone who wanted to check their luggage. So of course people cut right in front of me as I was about to scan my pass. What is the point of asking us to come up if they are just going to let people jump in front of me."
Pros: "It was on time"
Cons: "Too short of a layover in Atlanta"
Cons: "The air conditioning was broken so it was sweltering the whole time. Staff didn't even mention it or apologize. No leg room. Bags took longer than 20 minutes to arrive but we didn't make a fuss since we were just glad to be finished with Delta. I'll never fly Delta again even if it costs me more."
Pros: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled so we didn't have to run to catch our connecting flight."
Cons: "Everything was perfect. Nothing negative to report."
Pros: "Everyone was very efficient and friendly."
Cons: "The microphone needs to be louder. It was very hard to hear."
Pros: "The crew was great, boarding and exit went smoothly."
Cons: "Seats are tight, not very roomy, I'm 6' tall and my knees were in the seat in front of me. The delta studio entertainment app didn't work, couldn't use the internet at all."
Cons: "Didn't stick to zones when boarding customers. Gate agent basically let anyone board during pre boarding and priority boarding, why even offer it if you aren't going to make people adhere to the rules."
Pros: "Friendly staff/ comfortable seating."
Cons: "Had to buy a one-way ticket on American, as Delta would not move me to another airline,"
Pros: "The crew & my seat"
Cons: "The movie offerings & the snack offerings."
Pros: "They had aircraft flying to my destination. All other airlines were booked for the time and the destination I had in mind."
Cons: "Long Delays, Over Booked Flights, Customer Service is not helpful, Wrong info delivered by Customer Service, No boarding gate info, Luggage was damaged, and I was charged a large premium with no added value. Delta sold me a 1st class flight because of their delays and overbooking their flights. This was because they could not fulfill the ticket I had. This was Delta's solution to their problem caused by them. I still have no idea why the flights were delayed. On top of all this, I overheard a walk-on pilot ask if there was room for him to catch a lift home. The flight attendant responded with "absolutely this flight is not full at all, you can sit right here". Wait I had to pay 200 bucks extra for an overbooked flight and you are having your Delta representatives say different. This was my first and last trip with Delta. I spent 1000 dollars for round trip ticket from Seattle to Spokane WA. No way is that OK or acceptable under any circumstances to treat your customers like this. The best part about all of this is, I have sent feedback and called customer service to talk to a manager to hear the blame put on back on me. Perception is reality Delta. Awful service, awful prices, awful care, awful communication, and awful value for the money."
Pros: "Low price."
Cons: "Delta provided no information as to why the flight was late. No earlier flights on other airlines were offered."
Cons: "even though I paid for premium economy, the seating was still cramped shoulder to shoulder"
Pros: "Seated my husband I together (finally) at very back of plane next to window (not our preference)."
Cons: "My husband and I although booked together were seated in middle seats 9 rows apart. We atrempted to change our seats online at KLM (not possible), online at Delta (didn't recognize our KLM purchased flight), in person at KLM counter in SVG, in person with THE Delta rep at the check-in gate in AMS...no one could help us due to different systems used for seating for each company that the other one doesn't have access to. Flights booked by one company and operated by another seem common enough that this system needs to be improved. - Silver KLM travelers Also WAY too hot on plane."