Flight was good. Glad it was delayed or I may have missed the connection since I got to Seattle at about the same time my connection was to leave. The snack was a small bag of pretzels and a small soda. Can’t really call that food. There was no entertainment available on the flight.
Flight was good. Glad it was delayed or I may have missed the connection since I got to Seattle at about the same time my connection was to leave. The snack was a small bag of pretzels and a small soda. Can’t really call that food. There was no entertainment available on the flight.
Same as the earlier flight. Bad boarding practices, uncomfortable seats, and no Wi-Fi service.
Everything was good. One of the flight attendants was not very friendly
Text and wifi were paywalled. I'm not looking for something fast, but not getting a text for ride coordination until back at the gate was a pain.
It was not a great flight. There was a software update delay which had us on the ground for almost 2 hours. I was unable to make my shuttle to my final destination.
Good. Quiet. Comfortable. The protests nearly kept me from catching my flight. They waited for me! I made it!
Red eye flight, so not expecting any extras, but the boarding and trip was smooth. Thx Alaska.
Received little assistance with air sick child. Crew’s main concern was if anything got on the seat belt!
Flight was excellent! Comfortable seats. Flew out of IND. very friendly crew!
It was fine… Just overbooked every seat was taken and very bumpy nothing they could do about that. Overall I like to fly Alaska airlines
Made the Atlanta to Pittsburgh trip many times, with Delta no issues
Had a broken tray in business class. Crew just shrugged it off.
Everything was great except for the seat. The backrest would not stay in the upright position.
Carly the flight attendant was extremely helpful and very accommodating to passengers on the flight from what I noticed. Couldn't be more satisfied with the service and assistance from Delta's flight attendant, Thanks again Carly!!
public website still broken for years randomly blocking browsers with privacy options active after loading a page maybe once. check-in on laptop was almost impossible but eventually randomly worked. had to print pass at airport since couldn't get back in to load digital pass on mobile firefox or chrome. red eye flight so smooth onboarding, plenty of room to spread out, easy offboarding. onboard wifi instructions mention vpn can cause problems connecting but fails to also mention private dns. no printed or built in menu list, seems weird to require personal device to point at qr code link for menu which does not even allow direct ordering. people with health condition risk related dietary restrictions trying to avoid for example cholesterol and sugar are left guessing what they can order either way without nutritional info highlights (cranberry juice was minute maid cocktail with as much suger as typical can of soda). tap to pay wasn't working and always seems sketchy to manually enter card info. good movie variety, so limited tv was okay.
Bag drop off was slow and annoying. Only 2 agents at the entire delta desk, and no one directing traffic for what line to be in, many confused people slowed down the process. Boarding was fine. Seats in Delta comfort plus were fine. Snacks were great! Definitely a bonus. The entertainment system was awful — old, slow, not responsive, and completely unable to play games due to some kind of error. But on the other hand, thank you to Delta for the free WiFi. That made it better.
Flight diverted in SD. Later take off in Seattle by 1.3hrs
Mi primera conexión se retrasó por lo cual perdí mi segunda conexión la cual salió adelantada
Crew was not friendly when I went to request a seat change.
There were choices for the snacks. Good choices and tasty lunch and breakfast as well.
So so. Terrible aircraft choice for that leg of the flight.
Due to one crew member not showing up to work, our flight was significantly delayed causing us to miss our connecting flight in Houston to Mississippi causing us to be delayed by more than 6 hours and missing our event all together. Very disappointing. All because ONE crew member called in sick. United did grant us a $15 meal voucher, which was a small but appreciated concession that I wasn’t able to use because I ordered my lunch and paid for it before applying the concession, and the staff said it was too late to use it. Ugh! We also had a TWO delay coming back from Mississippi, but that was on American Airlines and it was due to weather, so not their fault. Anyway, not at all impressed with United’s handling of our flight and the HUGE disappointment of missing our important family event for our 90 year old mother. All that money and all that stress and emotions for nothing. Having to wait the hour to bring an employee from LAX seemed like something that should not have happened. Why don’t you have a local back-up? Santa Ana is not a little airport in a rural area.
Flight delayed from Cape Town to Washington then got diverted to miami and in miami we had to fend for ourselves , im still trying to get to Shreveport now
delay several times and wait extra long to board. no entertainment service because there are problem for some rows. always encounter some delays for the last flight of the day.
I just wrote a text which was supposed to be for the flight from Denver to spokane not Frankfurt to Denver.
On time every leg of the journey and exceptional staff at counter, gate, and on board. I haven’t travelled in US for a long time and was genuinely surprised how pleasant this was.
The delays (5 hrs) were a comedy of errors, and the multiple safety issues encountered were very concerning.
flight delays, staff only communicating when pushed, food service lasting a grand total of 7 minutes, stuck in seat from 45mins into flight until landing
Crew was great and did their best to make us comfortable and captain came out at the beginning to announce why the flight was delayed, weather situation up ahead, and kept us updated throughout the flight.
they made me check my carryon. There was space in the overhead bins.
The flight was great but board was a nightmare. The gate was changed 4 times during the layover period
The experience was great and much better than the flight going out. of course I was in first class but the service was excellent
Food options were limited which is absolutely embarrassing for a Flight of this size The staff did not come around as much and I am not accustomed to such poor service from American Airlines Drinks I believe were limited to soda and water
Was as expected. Good leg room on planes - much appreciated.
I don’t think the flight attendants are happy. They do not seem to be friendly or welcoming.
Smaller, regional aircraft limits amount of overhead luggage space. At least there were jetways at both BNA and PHL. First class food service was minimal with the usual assortment of packaged snacks (nothing creative) and no handiwipes. American tries to turn around aircraft too quickly without enough time to clean the planes. WIFI service did not include TV programming.
6 plus hour delay with no explanation. No wheelchairs to transport us on arrival. Very disappointed.
Food choice is limited, entertainment better than average, seat leg room terrible
While I received notice that AA 478 was delayed, the flight departed PHX and arrived PHL more than two hours late. The first class cabin service was mediocre; there were no pre-departure beverages offered; there were no warm mixed nuts served with cocktails; there was no personal greeting to me as an Executive Platinum member by the first class flight attendant. While the flight operated safely, its arrival at 0219 in the morning in PHL ended a very long day. I do not feel that American provided first class service.
Late arrival due to gate being blocked by stalled truck
Spokane (GEG)United States
Pittsburgh (PIT)United States