Cons: "Well my flight was cancelled a few hours before my departure and was sent on another flight to a different city that was 3 hours away"
Pros: "The crew was nice"
Cons: "American has been overbooking flights, doesn't respect social distancing, not true that the middle seat is empty, the person next to me coughed frequently, and since it was a FULL flight, I couldn't get another seat!, never again American"
Pros: "Boarding very well done."
Cons: "One of the crew was unhappy."
Pros: "Nothing. I missed this flight because of a delay of my flight on Friday."
Cons: "Flight had a/c that didn’t cool - everyone was incredibly hot and complaining. Flight delayed for an hour and a half with no reason."
Pros: "On board crew was great!"
Cons: "Be on time! Flight was initially delayed 2 hours, supposedly for weather, but other airlines were flying to same location with no problems. Delay caused me to be rescheduled on 3 hour later flight. When I landed, initial connecting flight was boarding so was able to run to gate and get on anyway."
Pros: "The crew could care less about you..... You tell them your problem and they tell you to call American Airlines...."
Cons: "There attitudes.... you need to hire caring people...."
Pros: "On time"
Cons: "I pre ordered a vegan meal. American Airlines feed me salad and fruit. Not exactly inspiring or sustaining."
Pros: "Once the flight began everything was fine"
Cons: "The flight was delayed 3.5 hours without a solid reason being explained to the passengers"
Pros: "Short flight."
Cons: "Flight got delayed several times. Had to reschedule flight."
Pros: "Leaving on time"
Cons: "Snack selection could have been better. Gluten free options."
Pros: "The crew was very attentive. The seat (as I am sure you know) is not 100% comfortable. One of those little pillows that some airlines provide would have been appreciated as I need a bit more back support."
Pros: "The American airline is a wonderful experience especially during a stressful time to travel. Everyone was helpful. Especially the pilots. They help me order my Uber."
Cons: "The hostess was a little short but she was working alone, Thank you for sitting in front of plane."
Cons: "there was a delay and no one was saying why? the flight was over an hour late"
Pros: "Everything was great on the AA flight"
Pros: "Very comfortable flight!"
Pros: "the movie selection was quite nice"
Cons: "I have to run to get my connection flight"
Pros: "Crew was nice and professional."
Cons: "Freezing, one hour wait on the tarmac before takeoff meant one hour delayed arrival. No TVs in seats, no meals on six hour flight."
Pros: "They rerouted me so I at least salvaged some of my trip."
Cons: "They rerouted me for no reason making me miss my reunion."
Pros: "Wasn't full, plenty of room. Free booze offered!"
Cons: "Delayed, crew didn't help couple to calm their children and restore morale"
Pros: "This was our first time flying Avianca. The flight attendants were attentive and helpful!! We will definitely fly Avianca again to Colombia!"
Pros: "the crew was excellent .... cudos to the flight attendant ... she was both kind and sensitive to our needs."
Cons: "Boarding the plane in DC was less than desirable ... a bus took us to the plane"
Cons: "I got better snacks in kindergarten"
Pros: "Journey on time, crew friendly and helpful"
Cons: "Cramped seat, only 1 toilet"
Pros: "I liked having the built in screen on the a321. Americans streaming service has lots to offer but the built in screens have more choices. I get why they want to just offer the streaming but I appreciate all the choices! There was a group number enforcer at the gate to make boarding more organized! She was polite but told the mobs that try to use the premium line to wait their turn."
Cons: "I asked for upgrades to and from Chicago. I’m a gold member and fly for leisure fairly often. There are so many people looking for an upgrade these days that you’re rarely getting the opportunity"
Cons: "No online updates or warning about flights for inexperienced flyers"
Pros: "Good choice of movies."
Pros: "Given our delay, our lovely stewardesses made me feel super calm and comforable."
Cons: "Completely out of the crews control but we were stopped mid takeoff due to the cold weather and macchanical issues. I completely understand better safe than sorry but it was just very jarring having to be stopped mid takeoff rather than just triple checking while we were still on the ground."
Pros: "On time, no problems, free food"
Cons: "3 & 3 configuration"
Cons: "I miss my flight because my plane left “early.” The person who attended me wasn’t understandable at all, she responded with so much rudeness. Was very upset!"
Pros: "Staff great, food good"
Cons: "Seats had no cushioning for bottom. Need to improve"
Pros: "Food & Entertainment were good. Thankfully the crew seemed to have waited for us."
Cons: "We were late, so some guy took my seat. Attendant was annoyed that I didn't just take any open seat. I wanted the seat I purchased, near my wife. The other passenger didn't gain anything by taking my middle seat as he travelled alone."
Pros: "seats and space were good"
Cons: "2 hour delay and freezing cold inside the plane"
Pros: "Flight was not full and the seat next to me was empty so I had space to stretch and sleep."
Pros: "A crazy day at the airport with TWO unattended baggage threats that created a back log at security. Efficiently boarded the plane and took off on time, arriving early."
Cons: "Taking a bus to the plane, being forced to wait on the bus in hot conditions to board, having to climb stairs to access plane."
Cons: "Two hour delay in departure. They had an unspecified mechanical problem and had to get a different aircraft. They did not make any restitution to the passengers. Not even a free beer."
Pros: "Adequately handled the 13 hr delay."
Cons: "Flight delayed 13 hrs for mechanical problems. Seems to be an ongoing problem w/ American Airlines now."
Pros: "clean and newer airplane"
Pros: "We were delayed because of weather yet the crew kept us aware of what was going on and still got us there on time. Great crew. Very polite and professional."
Cons: "It was cancelled"
Cons: "No wifi but there were old style TVs throughout the cabin. It was an old plane"
Cons: "No volé en LATAM si no en AA y en esta compañía al principio no sabían sobre mi reserva y cuando si, no pude hacer el checking online, sino solo en el aeropuerto , en ambos vuelos"
Pros: "For the price I got my ticket for. This was a good deal. I paid extra to upgrade to main cabin extra but well worth it."
Cons: "Got food and drinks and beer at nomadditional cost"
Cons: "Significantly late & rude, as usual."
Pros: "The curticity of the staff"
Cons: "Not enough leg room my seat was 7a not comfortable and an upgrade was to expensive. Also need more options when booking a flight online"
Pros: "Good customer service but to be expected"
Cons: "Horrible bin space Sitting arrangement southwest has better system including free baggage"
Pros: "Excelente la atención y los servicios prestados por la tripulación"
Pros: "United uses a code share with Avianca for regional flights."
Pros: "Crew was a little unfriendly"
Cons: "FOOD.. those meals in the plastic containers are nasty"
Cons: "Despite one piece of carry on per passenger they run out of overhead space. The boarding process is unbelievably slow. Far too many with no apparent reason to pre-board are allowed to pre-board . Wanted to buy food were nearly out of any of the choices by row 34 so no food 5:36 minute flight ridiculously poor planning in my opinion. Very little leg room as configured."
Pros: "Crew and entertainment were excellent."
Cons: "Communication about the delay at SFO was really poor."
Pros: "Crew was nice"
Cons: "More comfortable and spacious seating, more reasonable priced food for the quality you get"
Cons: "flight was late close to 4 hrs"
Cons: "With the exception of delays due to thunderstorms all was excellent."
Pros: "Seat was comfortable"
Cons: "I was very specific with selecting aisle seats(has my sitting option) but it was ignored many times without my trip which made very uncomfortable. At times I had to request which seats."
Pros: "We landed safe"
Cons: "I Paid for preferred seats. When we got to the airport our seat assignment changed. We were not in the seats I paid extrs for. No money offered or returned."
Pros: "Fast n easy flight"
Cons: "It's still flying"
Pros: "Crew was friendly. Pilot kept us informed. Did a great job with takeoff and landing. Entertainment selections were good. Food choices much better."
Cons: "On flight from DC to Paris seat preferences were changed by the airline . Was not able to sit with my family during this leg. Food choices were not good. Was not crazy about the chicken dish."
Pros: "Fast easy."
Pros: "Friendly staff"
Cons: "Delay, delay, delay, missed connection"
Pros: "Everything was on time and on schedule."
Cons: "No food."
Pros: "Reliable way to get to Houston. Very short flight, so doesn't make sense to have food service besides the one drink they offer."
Pros: "Read the above. I was lucky to sit next to a charming young couple who made the travel time go quickly and fun."
Cons: "The food was as described above. Disappointing."
Pros: "New plane, roomy, good free entertainment options."
Pros: "The on time performance and good friendly crew"
Cons: "The seat where I sat had minimum recline"
Cons: "No wifi nothing to watch poor service"
Pros: "Short flight & made it safrly home."
Cons: "Attitude of flight attendant, & size of aircraft."
Pros: "Thanks to TSA we missed our originally booked flight but United was gracious enough to book us on the next outbound flight. Once on board, it literally was smooth sailing."
Cons: "Not a fan of those chintzy pretzel bags but what can one expect from economy??"
Pros: "I had an excellent experience in United booked through you. I was in the fourth boarding group. Was that because I booked through you? There wasn’t much room for my wheeled carry on but I did find a spot. On the Akron flight there was no room for wheeled carry on. We had to wait outside for them to get off the last minute carry on."
Cons: "Just being in the fourth boarding group. There weren’t many of us so I assume it was because we booked through you."
Pros: "The crew and service was great!"
Cons: "The wifi was broken the whole flight and I was freezing"
Cons: "Confusion and lack of communication about the extra screening process in the airport right before boarding. No information provided ahead of time, to alert me to arrive at the boarding gate early for the extra screening. After I passed through the extra security screening at the gate in Munich, and then went to the counter to complete the extra passport check and security questions, I was asked to step aside and wait. No one told me why. I had to insist on an explanation to the airline staff, and realized there was a mistake - they thought I had not gone through the extra security screening before going to the passport check counter, but I had. This created extra stress and delay for me, as this took place when boarding had started. Respectfully, I suggest that staff is more communicative."
Cons: "Only sent a code for bad wifi on one of two trips. I wish united airlines would step up their game. At least I didn't get dragged off."
Pros: "Flight was on time"
Cons: "Snacks are so miserly!!!"
Pros: "Flight attendants very nice"
Cons: "No offer to purchase snacks"
Cons: "Cant take a carry on AND personal bag if im not premium member."
Pros: "Crew were great."
Cons: "When we arrived at airport to print out boarding pass, my husband's and my seat were separated. We had booked them together months ago. We had to wait 30 minutes prior to takeoff in order for United staffers to look for 2 seats together. Because of the delay, we had to check our luggage in at the gate. Overall, very stressful."
Cons: "Poor service very disappointed"
Pros: "This flight had televisions in the headrest, so we could watch Direct TV when it was convenient. Thanks for the ride."
Pros: "Crew very professional; friendly and attentive"
Cons: "Seats uncomfortable; not much room to move"
Cons: "No help from United airlines when landing there for connecting flight. Asked 2 people how to get from terminal c to terminal a and no offered much help. We did ask a pilot and he suggest s the air train which was a horrible idea. We had to re enter and go through security again. We almost missed the flight thank goodness the plane was late so we barely made it as they were closing the doors. It was a horrible experience. The worst by far"
Pros: "Nice new seats"
Pros: "Have no trouble boarding and the crew were excellent."
Cons: "Seats are to narrow and the distance from the gate to baggage claim was very long. Everything else was good."
Pros: "They at least had the option for live TV on one of the flights, but wanted $8, when Southwest gives it to you free."
Cons: "The gate agent also just seemed and unpleasant in general. The leg room is the worst in the industry, it's absolutely terrible"
Cons: "WHEN I TRIED TO SPEAK WITH AGENT SHE GAVE ME A QUITE THE LOOK SHE DIDNT EVEN RESPOND.."
Cons: "Delayed taking off and sitting on tarmac upon arrivalz Flight attendant was rude and pushy."
Pros: "After being delayed for 6 hours we ended up having our flight canceled due to the bathroom being occupied. Overall not satisfied with the service and will not fly with united again."
Cons: "Sitting at the airport for 7 hours just to be told I'm not flying at all. I wasted my entire day and the pilot couldn't even show his face to explain anything at all."
Pros: "Great experience on time"
Cons: "Loud girls behind me talking."
Pros: "Attractive staff very professional."
Cons: "No leg room and tight seats. Adequate but a tight fit. We travel with my husbands 72 lb lab seeing eye dog and we really needed a free area for him, but he was able to squeeze under. This was very uncomfortable for us. They offered the aisle row person a chance for another seat in the rear, which of course was declined and I can't fault her."
Pros: "Ended up buying a flight on American Airlines, will never fly United again. God help you if you have a disability!"
Cons: "I was kicked off the plane for telling the flight attendant as I have a 1000 times that I have anxiety while flying. She said I'm not risking our flight. Tried getting a refund and have not! The airline is trying to say I never made the flight! I took AA first class and guess what. Best expierence so far!"
Pros: "The plane was on time."
Cons: "Leg room is terrible. My knees were being pushed into hard plastic for 3+ hours."
Pros: "They got us safely and back on time. People were friend ly."
Cons: "The seats are a torture chamber"
Pros: "Basically good, except for delay."
Cons: "45 minutes to go 64 gates to catch my flight to smf is too tight. Flight was a few minutes late. Carry on was too for crj. Went as quickly as I could and arrived at time that aircraft door was scheduled to be closed. Flight delayed 45 minutes due to late equipment arrival. Never saw a sign telling me of the gate for my flight."
Pros: "Terrible experience Had to attend wedding ceremony.... Gave me wrong informations all the way to receive. Luggages."
Cons: "For economy class Why UA does' board from back seats, they make 5 groups and starts from group 1 but it makes cloudy all isles. If starts from group 5 , faster to finish boarding time"