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SPI - PNS

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Springfield (SPI)
Pensacola
Mon 6/14
Mon 6/21
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Top airlines flying Springfield Capital to Pensacola

Scores according to KAYAK customer reviews

7.2
American Airlines
Overall score based on 45,708 reviews
7.5
Boarding
7.1
Comfort
7.8
Crew
6.9
Entertainment
6.7
Food
Airline reviews

Pros: "Even during a delay the crew remained professional. There was something wrong with the plan and I appreciate that safety was the main priority."
Cons: "My 1 hour layover turned into a four hours past 2am arrival."

Cons: "Flight was so delayed that we missed our connection"

Cons: "never made it to this flight."

Pros: "second flight was delayed about 30 minutes"

Pros: "comfortable seats, legroom,"
Cons: "seat recline, food, offer lounge access"

Pros: "This fly was ok;was yet a litle time 20 minutes late."
Cons: "Wahington to Orlando was ok.O ly 20 mi utes late."

Pros: "On time flight, efficient, friendly crew. Clean plane."
Cons: "I was told that 30 minutes is plenty of time to make a connection at DCA. However in order to make a connection there you need to take a bus across the tarmac. The bus sat on the tarmac loading up with way too many people for 10+ min… Almost missed our connection"

Pros: "On this flight was a female flight attendant who anticipated my every need. I wasn’t flying first class, but still, she went out of her way to treat me very well. Her personality and hospitality made my flight relaxing, made me feel loved and appreciated, and the flight felt like I was already home"

Cons: "Landing"

Cons: "All of my flights were delayed"

Cons: "All good"

Pros: "All the crew were pleasant"
Cons: "There was a delay but we weren’t well informed"

Cons: "Nothing you could do, it was a maintenance issue."

Cons: "Seemed disorganized getting on"

Pros: "The crew at the airport was outstanding .. getting out of their way to help us"

Pros: "Boarding was very smooth crew was very pleasant and helpful"

Cons: "Customer service was bad"

Pros: "First class meal (lasagna) was quite good."
Cons: "Flight was two hours late due to snow and deicing."

Cons: "my flight kept being pushed back no one said anything my email alerts was quicker"

Pros: "eh, mediocre but usual service from a US airline. Just enough to get you from point A to B, but you’re exhausted once there."
Cons: "too little leg room, and quite uncomfortable seats, couldn’t relax and was cramping from being unable to move more than an inch."

Pros: "Everything else was fine"
Cons: "Cold air blowing in my face that whole trip, crew didn't help"

Pros: "Seats are comfortable. The flight was on time."
Cons: "A bigger snack should have been provided on such 3-hour flight."

Cons: "."

Pros: "On time boarding. However we had about an hour departure delay due to de-ice of the plane due to ice storm which just started but I am not complaining about that. I would rather the plane was completely safe for departure."
Cons: "We have to gate check roller bags due to size of plane. Also, little or no knee room. My knees were pressed into the seat back in front of me."

Cons: "Too many delays as usual"

Pros: "Plane was clean"
Cons: "Out of wraps, sandwich disappointing. Legroom bad."

Pros: "I like the ease of boarding and the offer of complimentary check-in if the bags. I assume it was because the flight was fully booked. Overall I was pleased."
Cons: "The entertainment could be better during the flight. I also don’t remember being offered any snacks during the flights either."

Cons: "The gate was not suitable for so many people . It was very cold in the airplane"

Pros: "Flight attendants were attentive and pleasant"
Cons: "No IFE, bug not a big deal I had my own."

Cons: "Delayed over two hrs due to mech. Known long befire scheduled departure according to pilot. Did not know why alt plane was not provided sooner! Not best airline as claimed!"

Pros: "Food was ok and options for entertainment"
Cons: "I was sold a British Airways Flight and got AA"

Cons: "I had a connecting flight in DFW to BOS. My plane left late from OKC, giving very little time to get to my connecting flight in DFW. The flight arrived in BOS and I got to the gate at 6:15pm; with a flight departure of 6:25pm. I felt the gate agent handled the situation very poorly. Instead of letting me, and another passenger with the same situation as mine, let us know why the gate was closed 10 minutes prior to departure was rude and brusque and said sorry, nothing could be done. A simple explanation of why we couldn't board would have gone a long way. She finally barked out for us to go to Customer Service to re-route us. Customer Service was very slow and the agents had attitudes. I did get on an AA flight the next morning, including comp vouchers for dinner and breakfast, but I missed an entire day of the conference I was attending in Boston."

Cons: "First Class Flight Attendant spent more time on her phone in the jump seat than asking if we needed anything. Came by twice for a 3 hour flight. I had to go up front to ask for a beverage, and she seemed totally put out"

Pros: "It was quick and easy."

Cons: "Had to wait for pilot coming from Mexico flight for 20 mins after everyone boarded"

Pros: "It was largely an uneventful flight. The point was that they did their part getting us to the destination. It was a good flight."
Cons: "We did not use the entertainment system as it did not have any English subtitled movies so we did not use it."

Pros: "I"
Cons: "r"

Pros: "The crew was friendly and served multiple snacks through the flight."
Cons: "The plane was not only too small for a 7 hour international flight but the sound didn't work for the only video screen in the cabin. Perhaps bigger planes can't fly from Shannon but it would make me think twice about either flying American or through Shannon again."

Pros: "The trip, in general, was nice. The food quality and the available entertainment are good. the crew is nice."
Cons: "I had one of the smallest seats on the jet (window seats)."

Cons: "The fact the flight was delayed for 5 hours due to weather."

Pros: "The trip from st martin was fine in terms of check in. AA opened their windows early so we beat the crowd."
Cons: "The plane left 20 minutes late, and then we hit turbulence and a bit of rain close to our arrival in Charlotte. I had originally booked a flight through Miami with plenty of layover time to get a connecting flight to Dallas, but AA canceled that one and put me on a connection the following day! When I called customer service, they were helpful in regards booking and assured me there would be plenty of time to connect through Charlotte. When our plane landed 35 minutes late, there was only 15 minutes to connect, and we waited for baggage that whole time. No idea what took baggage so long, but the result is that we missed our flight. AA did put us on standby for the next one, but that meant our relative had to pick us up at midnight."

Cons: "The seats even in first class were so old the springs were stabbing me in the back. No entertainment system. American Airlines is ALWAYS late. I was delayed 5 hours. Food is horrid. Rating applies to all American flights I've been on."

Pros: "Flight was oversold so they upgraded us to first class at no charge"

Cons: "Did not get to finish the movie I was watching on my first flight and movies were not offered on this flight."

Pros: "Seats were really neither notably comfortable nor notably uncomfortable. I think they were slightly on the comfortable side."
Cons: "Would be nice to have more modern aircraft amenities, like power outlets for device charging, and display screens with at least some complimentary entertainment, or at least flight path tracking. Boarding counter lady was obnoxiously strict about not letting our carry-on bags to be carry-on. She made us test them in the size device and said they were too big, even though they could easy be pushed into the space, and regardless of the fact that we just flew on an American Airlines flight with them as carry-on and were only on a layover with them! Regarding the previous AA agent who let them be carry-on, she said "shame on them." Complete opposite of the positive experience we had with her counterpart in Phoenix. ಠ_ಠ"

Pros: "Nothing"
Cons: "Worst staff never flying with this airline again"

Pros: "The crew were friendly"
Cons: "Bad seating system you can have a front of plane seat, but be boarded last. That creates personal items from being able to be placed near your seat and forced to put in bins at back of plane. That means waiting for entire plane to unboard before getting personal items"

Pros: "Wasn't over booked"
Cons: "No entertainment no offer to up grade"

Cons: "When I noticed on the itinerary that the layover only gave me 35 minutes I knew it would be a problem. I missed my flight and never got to Pensacola . AA staff were not very Empathetic. It seems to happen often. I'm in a hotel and praying that my flight leaves today."

Cons: "We arrived at the airport over an hour before the scheduled departure time, per TSA suggestions, and it was way too early. Perhaps a half hour before boarding from smaller cities would be more suitable."

Pros: "The crew was nice"
Cons: "The flight left late and it was a very rough flight"

Pros: "Crew attentive and always offering refreshments."

Pros: "Hetti g home"
Cons: "Checking in terrible over two to get checked in and boarding. Cabin service very very slow and to top it all our luggage did now show at destination"

Pros: "Quick flight"
Cons: "Hard seats"

Pros: "Check in was very good Both Outward and Return flights were on time. Crew very attentive Seating not too bad (if you haven't got long legs)"
Cons: "Food could be a bit more varied - some people don't like pasta and some people don't like chicken - what was left????? Should have different entertainment on different legs of the journey Not really Flight-related but Passport Control in US could do with a review .... waiting a good hour or so - come stations were empty and those that weren't the staff were changing shifts while there was still loads of people to go through - not nice when you have people meeting you."

Pros: "That I was lucky enough to have an entire row to myself"
Cons: "Late departure, unfriendly crew"

Pros: "See above"
Cons: "see above"

Pros: "Everything went smoothly. Though take off was delayed."
Cons: "Not much."

Cons: "delayed in piecemeal by 6 hrs before move to another gate. than mechanical delay and then cancelled. Arrived at hotel after midnight without food or drink. Substitute flight was next day noon - original offer was for late afternoon flight! That flight had poor service. Attendant dawdled so there were no drinks served."

Pros: "Regular updates from the Captain during the flight."
Cons: "On-board entertainment was severely lacking. No music, and the touch screen was largely unresponsive."

Pros: "I really like how your flights are inexpensive compared to others when trying to purchase a last minute ticket."
Cons: "The last two times I traveled ( I flew with United Airlines ) and both times my flights were delayed. The first time it was delayed by 4 hours and made me miss an appointment. The second time it was delayed by over 13 hours. It was nice that United had put me in a hotel room for the night, but again it took away from time in which I needed to be somewhere else."

Pros: "The service at the automated counter was very good"
Cons: "Entertainment"

Pros: "smaller planes means for faster boarding and departure with less opportunity for frustrated people. Crew was prompt and friendly"
Cons: "I don't like the temperature inside the plane. It was very hot and was sweating the whole time."

Pros: "The flights were on time, the planes were clean and all staff was great."
Cons: "No wifi or TV on the planes."

Pros: "There was nothing to like"
Cons: "The worst company ever!!!!!"

Pros: "Nothing"
Cons: "Everything"

Cons: "It seems to me the time scheduling , is getting a lot better and all fly's are getting in and out on time !"

Cons: "We didn't have seats assigned and the gate attendent didn't take the time to tell any of the 20 of us waiting for 15-20 mins to speak to a gate agent what was going on until AFTER she boarded the rest of the plane. When asked what was going on she responded "excuse me, I'll get to you when I get to you and thanks for your 'non attitude'" to the woman who asked her if she had any plans to greet us or even ackwnowledge us. Then the flight attendants became flustered as they realized they separated a 5 year old child and his father and sat the child in the emergency seat. When several of us attempted to help they were rude so when I put my headphones in to pass the time and didn't hear the woman ask if I was willing to sit in the emergency isle she snidely said "there's always one millenial not paying attention." Ummm.... I had my eyes closed and was listening to my music since they clearly wanted us to mind our own business and NOT try to help the father (meanwhile all of us strangers were trying to figure out how to rearrange in order to help). The only reason entertainment gets a 2 is bc I had good conversation with the passenger next to me, not because of anything United did. Really unbelievable that they continue to operate this way and treat PAYING customers like this. It's sad actually."

Cons: "small video monitor"

Pros: "Nothing!!!"
Cons: "Our flight from Charlotte to Chicago was horrible!!! It felt as if a trainee was flying our plane. Landing was so bad that I threw my feet onto the back of the seat in front of me to brace myself for landing."

Pros: "Time"

Pros: "Excellent"
Cons: "Nothing"

Cons: "No food no entertainment"

Pros: "I general I like United a lot. They're my preferred airline for travel"
Cons: "S6 through s8 won't work on their Wi-Fi entertainment system"

Cons: "The personal entertainment was not working."

Pros: "Let us sleep without disturbing!"

Cons: "Honestly, I am not a big fan of United right now and their airline policies. The flight was delayed for a hour. But at least I wasn't dragged off the plane or stuck in 95 degree weather for 5 hours."

Pros: "kept us advised on why we were delayed. somethings are out of your control abbr I understand that"
Cons: "one of the crew members was not so friendly."

Pros: "Short direct flight"

Pros: "Great view. My wife and 3 year old's seats were separated and I had bought a ticket on this flight home at the last minute so my seat was quite far away. The gate agent went above and beyond by loving some people and putting all three of us together!"

Pros: "Flight crew was great, flight was easy, aside from a little turbulence"

Pros: "We made it. The pilot trod very hard to start the engines in extremely cold weather."
Cons: "Departing at 5:30 am"

Pros: "All was normal. So fine."
Cons: "The delay. Sick passenger and icy wings. None the fault of United"

Pros: "Fantastic crew"
Cons: "Seat not comfortable"

Pros: "Being extremely punctual."
Cons: "Nothing!"

Pros: "Before boarding the attention was very good"
Cons: "After boarding the seats were broken, there was no entertainment and the food was next to nothing"

Pros: "Getting through the airport was a breeze"
Cons: "My wifi didn't work on board I was completely counting on it to work and I paid for it and it never actually connected me (so I wasted the money and didn't get a refund and I also missed an important online meeting!"

Pros: "It was a old plane , entertainment was horrible . There was no choice of movies and other channels . For a flight this long they should have thought about this"

Pros: "Same as Co's to Houston"

Pros: "I'm home safe"
Cons: "The delay"

Cons: "Delays delays delays"

Cons: "considerate steward checked for wheelchair at ORD"

Cons: "Sound was not working in my seat. Food was awful."

Pros: "Price was lowest for that date and itinerary."
Cons: "Feels like United is second class compared to other carriers. I purchased this for my Morher-n-Law who rarely flies was traveling by herself. there were 7 gate changes 3 day of. I Was very concerned if she would make it."

Pros: "N/A"
Cons: "Missed my connecting flight by 15 mins after 2 hours delay."

Pros: "Was a good flight, quick and direct. Crew was polite and friendly."
Cons: "Too many people crammed into the space; same as most other flights though."

Pros: "Left on time,luggage not missed and good landing"

Pros: "Flight attendants were sweet everything went smoothly."
Cons: "unloading was a bit difficult in such a tiny space; but it is a small plane ."

Pros: "Crew."

Read more about American Airlines
COVID-19 information

Safety measures for airlines flying from Springfield to Pensacola

Airlines flying from Springfield to Pensacola have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Springfield to Pensacola

Mandatory masks

Masks required on board, masks provided on flights from Springfield to Pensacola

Social distancing seating

Middle seats unavailable to book on flights from Springfield to Pensacola

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Springfield to Pensacola

Book cheap flights from Springfield to Pensacola

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