Luggage took forever to be delivered in Newark--one of the longest waits I've ever experienced.
At security London Heathrow, it took 30 minutes for them to check 1 bag of ours! Almost didn't make the flight.
Connecting flight experience
Announcement was made that flight was delayed for at least two hours and that delay might be longer or might be cancelled. Desk staff specifically said they would not help rebook until the 2 hour delay had passed. I bought a ticket on Delta amd actually flew to London.
This seems like an old plane. Poor quality of screen to watch movies and very small selection of movies. No charging spot to plug and charge our phones. This was a long trip and these two elements are important to make the trip enjoyable.
Seats were comfortable again.
Crew seemed to be a little more aggressive and rude than last flight from BA.
Connecting flight experience - Had to wait in a line for around 5 hours just to speak with a customer service representative at the London airport because my previous flight was delayed and I had missed my connecting flight.
No one could help. Finnair wouldn’t issue a refund. British Airways were not helpful.
Seats were comfortable and staff was very attentive as well as respectful of us when I was sleeping
There was condensation leaking from the ceiling of the cabin. A crew member said this was normal, would have been nice to know this ahead of time to reassure me that for a first-time overseas flier that this is normal.
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