Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "Wasn't awake, can't say"
Cons: "Probably it would be nice to have a bit bigger screen with general information about the flight and local time"
Pros: "From Geneva to Athens we use the AEGEAN AIRLINES and the flight was very good over all. We had to use the AEGEAN because we missed the SWISS flight due to United's delays."
Cons: "first baggage should be free.....as people travel with 15-20kg hand luggage"
Cons: "Seats are very cramped"
Pros: "The view out the window."
Cons: "Delayed, no leg room. No refeshments."
Pros: "Nice self boarding"
Cons: "No big screen to communicate priority to boarding since I am deaf."
Pros: "Everything, but the lack of entertainment, and the seats I bought were separated."
Cons: "The lack of entertainment, and the seats I bought were separated."
Pros: "Was good"
Pros: "Quick flight"
Cons: "Small plane with very uncomfortable thin hard seats. Could feel the ride on this plane. Food not great. No entertainment on board."
Cons: "You need more time to make the connection in Zurich from domestic to international.....very rushed to do in less than one hour...."
Pros: "There was a very long line at the check in counter on the way back. Many people were nervous about missing their flights. Apparently the counter computers were out of order and they only had 2 stations to support the passengers at a very busy time. Other than that, everything was smooth and pleasurable."
Pros: "I fell asleep during the meal service and there was not a vegetarian option left over but the crew was SUPER and brought me some other snacks and made my day. Thanks!"
Cons: "Landed in NY @ JFK with a missing luggage. That happens, I know and it can be ok but the sad thing is the very poor the service offered to take care of it. I have tried to call, no answer, I tried the link they gave me to track progress: NOTHING.... Called customer service, they gave me that number and that link telling me it was the only way!!! I am so frustrated right now!!!"
Cons: "Bathroom not clean"
Pros: "Or print out a boarding pass. Much unlike our experience with Lufthansa flying from Boston through Frankfurt to Geneva."
Cons: "See sbove"
Pros: "Swiss is already a great company and yesterday it just got better : I got upgraded on business class between Geneva and New York and it was a very nice treat, the service was perfect, the food excellent, the seat was very comfortable. Thank you SWISS !"
Pros: "Most things were great"
Cons: "Flight was delayed and almost missed my second flight"
Pros: "Food was great!! Flight was so much better than the United flight I took to get there. Plane was much more comfortable and cleaner."
Cons: "Worst experience. Very rude employees. Not great flexibility with carry on luggage beware"
Pros: "Relaxing, good entertainment."
Cons: "Paid for upgrade seat and did not get the seat. Flight crew polite and professional."
Pros: "Staff was gracious and accommodating for whatever we needed. It felt much better than typical economy class. It made the 8 hour plus flight quite manageable."
Pros: "Very impressed with snack: good tasting quiche with biodegradable packaging and no plastic utensils. Thanks for being so green! On time flight."
Pros: "crew was great"
Cons: "my entertainment controller did not work and my daughters head phone plug would only half work."
Pros: "Food is decent"
Cons: "Really old air crafts with disgusting seats, I don't know when they were cleaned. Wifi options given are horrible, If you really want to provide this option at least provide like full flight or in increments of hours not by data limit, this shows how archaic is your business thinking is!! You have to seriously update .."
Pros: "Flight was not full and I was able to have several seats to spread out"
Cons: "Had 1 day for quick trip to London. Two hours through security In Geneva and 4 hours late arrival on Swiss at LHR. I can tell you this, the Geneva Airport and Swiss DO NOT run like Swiss Watches. They both get F's."
Cons: "You charge the ticket and my reservation wasn't there!!"
Pros: "The crew members were polite and efficient."
Cons: "There was no climate control. Our rows were freezing cold. People were wearing coats and blankets. Four or five rows up it was warm. My husband asked for more heat and the stewardess said she would turn it up, but nothing happened. Cold air blew out of the ceiling vents for the entire flight. When we reached our gate, we then waited in a long line to have our passports and boarding passes checked again. There were several Swissair crew members, but only one person to check all of the paperwork for economy. Then another long line to show our boarding passes again, while the business class entrance remained unused. Swissair needs someone to manage this better."
Pros: "Excellent food - 5 star restaurant quality. Great service - always aims to please."
Cons: "IFE with very few options. Boarding aircraft with Bus - horrible."
Pros: "The plane is beautiful, comfortable and clean. The crew is happy and kind. The food is great! Overall my favorite Airlines as of my recent two flights."
Pros: "Comfortable, great service and food, free movies."
Cons: "Very bad service, staff was not polite or helpful"
Pros: "ROTTEN SWISS AIR.I WILL NEVER FLY WITH AGAIN!"
Cons: "ARRIVED AT THE AIRPORT AFTER TWO WEEKS HIKING MT BLANC .ANXIOUS TO GET HOME.WHEN I ARRIVE I WAS INFORMED I AM FLYING"STAND BY"KEEP IN MIND I PAID FOR THE TICKETS WHICH I HAD IN MY POSSESSION.YES!I DID BOARD THE FLIGHT BUT FOR ABOUT TWO HOURS I WAS NOT SURE .APPARENTLY SWISS AIR POLICY IS IF THEY OVERBOOK THEY AUTOMATICALLY RELEGATE ECONOMY CLASS PASSENGERS TO STAND BY AND THEN LET THEM GRAVE/BEG FOR THE SEAT YOU ALREADY PAID FOR.I WILL NOT FORGET THIS!40 YEARS OF FLYING THIS WAS A FIRST FOR ME.YOU STINK SWISS AIR!"
Cons: "I ordered a low carb meal . Only 1 pear + 1 apple for the later snack was a bit disapointed. Not balanced easy."
Pros: "Polite cabin crew. Quick check- in at JFK"
Cons: "Inability to add TSA pre-check to my profile. Very slow check- in process in Geneva. Cramped seating ."
Pros: "Bad inedible food and no leg room, and I am small."
Cons: "No video screens at the seats or any entertainment."
Pros: "This flight was absolutely amazing the staff, boarding , food entertainment and comfort were highly delightful I would book again with Swiss Airlines in a heartbeat thank you so much kayak you are amazing"
Pros: "it was clean and usually service is good on Swiss Air"
Cons: "it was freezing on the flight and the food was mediocre"
Cons: "My flight was last minute canceled and then one of my replacement flights was canceled"
Pros: "great food staff /crew very nice"
Cons: "snacks more tv entertanment"
Pros: "Staff was very friendly and presentable. The cabin was very nice. The entertainment screens were nicer than any other airlines I have seen. It was a short flight, but so they didn't serve food, but they offered water and chocolate, which was a nice touch."
Cons: "The boarding process seemed disorganized. If someone leans their chair back, they are sitting right in your lap."
Pros: "The crew was welcoming and accommodating."
Cons: "The plane left over an hour late and we had to sit in the plane for this entire time."
Pros: "Food was great."
Cons: "-Puking Child - Puke stayed in the aisle for about 30 minutes and then when the plane landed there was more and it wasn't cleaned up - SO much turbulence for 3 hours and no announcement was made about it. Was slightly concerning. Terrible turbulence"
Pros: "Wonderfully nice crew. Food is pretty decent even with Economy. Seats are comfortable."
Cons: "Their iPhone App (and to a lesser extend the website too) is awfully slow. It takes forever to gather booking info and check in. Sometimes the boarding pass just don't get delivered to my SMS. Small selection of shows on personal screen. ZRH-HKG flights don't even have touch screens, and the UI is very antiquated."
Pros: "Amazing new entertainment system"
Cons: "not enough leg room"
Cons: "Lack of accessible bathroom in Geneva airport"
Pros: "Delta is the airline to fly if you have to fly (like I did) during a pandemic. They made sure at every turn we felt as safe as possible. They had passengers distanced from each other the whole time, handed out sanitizing wipes as we walked on the plane, made sure folks kept their masks on, gave us individual little baggies with snacks and water bottles that also had individual hand sanitizer packets. I felt so much more safe flying Delta on my way home to Hawaii in July than I did when I flew American Airlines on my way to the mainland in June."
Pros: "Felt safe withe the cleanest of the plane"
Pros: "Crew was exceptionally nice. Live DISH TV unexpected and appreciated."
Pros: "Very friendly cabin attendants. Especially Irene."
Cons: "Food was poor. I would prefer a good piece of cheese or fruit."
Pros: "Great crew. Old plane but comfy"
Pros: "On time, comfortable flight. Great crew and service."
Cons: "Nothing. Everything was great."
Cons: "Bigger plane."
Pros: "Amazing crew"
Cons: "It was late"
Pros: "Newer planes with extra large overhead bins are great and the boarding process is much easier and smoother now with all the various breakdown of groups instead of by row."
Cons: "Wifi was not working"
Pros: "The crew was great"
Cons: "No video screens, the choice of snacks is very weak"
Pros: "Good movies; nice crew"
Pros: "Flight was smooth and fast."
Cons: "Run from gate G to gate C was very tight especially since the first flight was late."
Cons: "Originally, they were putting me on a flight connecting through Atlanta. However, I was traveling with my brother and there was only one seat on it. After looking again, we were put on a much better route through Detroit. I did not have a seat on the second leg and was stressed that I could get bumped. I made the flight but was given a middle seat. Since I have clostrophobia I began to panic. My brother sacrificed his exit row seat for me. He had booked through Delta. I wondered if he got better treatment because of that"
Pros: "Arrived ahead of time"
Pros: "Early warning about little overhead compartment baggage space. Short flight made shorter in air."
Cons: "No enough carry on baggage space"
Pros: "Not much, hardly anything"
Cons: "The service in First Class, absolutely terrible"
Pros: "The time and the cabin crew were helpful"
Cons: "There was nothing to not like"
Cons: "Plane delayed 4 times for a total of 4 hours"
Pros: "Late, crowded, bumpy"
Pros: "I love the overwhelming positivity exuded by the stallions in business class. Sometimes good things happen to mediocre coffee, others not so lucky!"
Cons: "The guy next to me looked like Joel Osteen and his daughter was actually Cardi B. I could feel the existential dread coming from their tray tables. Also, Lemon and Caramel cheesecake? What an awful flavor combination."
Pros: "Service was good. Was upgraded for more space."
Cons: "Intertainment unit was not working correctly. Locked up after movie was over. No offers of any sort from crew about issue."
Cons: "plane delayed over 3 hours."
Cons: "delays after delays"
Pros: "Pilots and crew did an amazing job during unstable air coming into Pittsburgh. Great job."
Pros: "Great customer service"
Pros: "Our original flight was delayed and Marika, at the Delta gate of another flight to the same city, was able to get us on the flight that was going to our city. We were so grateful to get home before the winter storm! We appreciate your staff and the help their quick, efficient manner to get us on a new flight!"
Pros: "Having just exited the AeroMexico flight that came across as unprofessional, it was refreshing to get on a Delta flight. It was not really exceptional, but it met my expectations. The Delta agent on the telephone on the day before our flight WAS exceptional, as she tried valiantly to get us checked in to a flight that had been changed (by Aeromexico) several times. Delta was also exceptional in helping us retrieve our luggage after AeroMexico lost it."
Cons: "The noise by the engines in the back section on the Delta flight was rather unbelievable. As a physician, I think it was likely physically damaging to our hearing. If this interior aircraft noise can’t be avoided, I think earplugs should be offered to passengers in those seats."
Cons: "Boarding was not smooth. They got me and my son mixed up as we have same name."
Pros: "Arrived early"
Cons: "Seat comfort. Interior is a little dated now."
Pros: "Courteous staff, boarding process was okay once it got started."
Cons: "Flight was delayed 1.5 hours. Very turbulent flight. Tight seats."
Pros: "very short flight, flight was comfortable"
Cons: "Plane was small so carry on space was at a premium, but everything fit"
Pros: "Good flight crew"
Cons: "Flight was delayed with no explanation."
Pros: "Great help from gate agent when a delay in connecting flight would have missed the last flight. Agent put a great new agent it together better than the original."
Cons: "Delta is the best"
Pros: "Flight was on time, flight crew was kind and helpful, pilot was smooth and kept us informed of the flight status."
Pros: "Crew was very professional and friendly."
Cons: "Seats too close together."
Pros: "Majority of the crew was pleasant"
Cons: "One flight attendant was EXTREMELY rude to me for no reason"
Pros: "Good do to Delta Staff"
Cons: "delayed 2+ hours due to runway maintenance. You'd think those things would be better planned..."
Pros: "The flight was bumpy because of storm but the pilots were expert at making the best of flying around it."
Cons: "One crew member was running late. So we could not start boarding until she got there. Which created a chain reaction of events making the flight late. She was not a pilot. So why couldn't we begin boarding while waiting on her?"
Pros: "Delta always seems to have the most legroom between the seats - Even more than our transatlantic flight! The crew is always friendly and helpful, and nearly all our flights on Delta were on time or early."
Cons: "Delayed multiple times. I have been traveling 13 hours and am still not in London."
Cons: "Ended up stuck at Laguardia for 9 hours, tried to get onto earlier flight and wasn't able to because as I arrived as the jet bridge door was closing. The delta crew was pleasant, but I sat at the terminal watching to see how quickly that plane would back out to depart.... it sat there for another 45 mins, while I sat there wishing I was on it. My later/original flight ended up being delayed multiple times (not due to weather) and given no explanation for why."
Pros: "Great crew and prompt service. We left and arrived exactky when it said we would."
Cons: "Snacks could have been a bit better but that's not a deal breaker."
Cons: "I purchased my tickets about 5 weeks before my trip and got to the airport 2 hrs prior. I recieved no seat assignment, just a boarding pass that said request seat. So I requested a seat. Then the people were rude and told me to come back, so I did about 45 min later and asked again, they were rude again and said come back later. The third time I got s seat assigned but again, they were very rude. Won't fly delta again."
Pros: "Everything was fine Food entertainment"
Cons: "Because the flight was delayed a whole day and night I was exhausted. I have been trying to get the $200 delayed trip rebate. I was given no instructions on how to do this finally after speaking to a travel agent I got a phone numbers I could call. Called and was told what web sight to go to. Filled in still waiting for a reply a day later. Not happy. I dout that this write up will get any response. The"
Pros: "Confort and kindness"
Cons: "It was too cold"
Pros: "Loved the smooth ride."
Cons: "Bathroom was pretty nasty"
Pros: "Flight and the crew!"
Cons: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Pros: "Food was great, enjoyed watching videos, staff very profession and friendly."
Cons: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Cons: "Flight got cancelled"
Pros: "The crew was pleasant"
Cons: "Baggage checkin & flight boarding was slow & disorganized."
Pros: "Great crew, comfortable seating with enough leg room."
Cons: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Pros: "The flight crew was so friendly and the food was really good."
Cons: "The plane was very hot"
Cons: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Cons: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Pros: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Cons: "Not having to walk outside in Edinbur4gh to board the flight."
Pros: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Pros: "Seating is tight. The crew was great !"
Cons: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
Cons: "The flight was cancelled and had to be rerouted on United Airlines."
Pros: "The service"
Cons: "The food."
Cons: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Pros: "Boarding agent extra effort to improve my seating!"
Cons: "Food amount less than expected."
Cons: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
Pros: "Employees were very friendly"
Cons: "The seats were very small"
Pros: "Crew was excellent -kind nice and very attentive"
Cons: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
Pros: "The staff tried to help me when it was evident we would not arrive on time"
Cons: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
Pros: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Cons: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Pros: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Cons: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Cons: "infotainment was down. Lost my luggage the flight was delayed"
Pros: "Left ontime and service was excellent."
Pros: "Very friendly staff"
Pros: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Cons: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
Pros: "The cabin crew were pretty good. That's about all that was good."
Cons: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
Pros: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
Cons: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
Cons: "Two hours delay in the start."
Pros: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Pros: "Great food"
Cons: "Sears we're toooo small"
Pros: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Cons: "Nothing! It was all great!"
Cons: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."
Pros: "Easy airport business"
Pros: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Cons: "What is there not to like about KLM? I cannot find anything."
Pros: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Cons: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
Pros: "The staff and crew"
Pros: "Excellent service, excellent food."
Pros: "Boarding was very efficient."
Cons: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
Pros: "It was a short flight so it was O.K."
Cons: "Boarding was odd. Go to airport early and counters were not open, did on line check in so was able to avoid the self check in at airport. Also self check in luggage seems confusing with no ground crew to help. It didn't affect me but lots of confused passenger."
Pros: "The service, entertainment, food, the crew, the aircraft were excellent."
Cons: "They put us in a Transavia plane."
Pros: "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
Cons: "No complaints."
Cons: "I slept didn't have snack offered and no entertainment"
Pros: "It was very comfortable"
Cons: "The crew was great"
Pros: "Service of the staff was great"
Cons: "Turbulence, with all our technology we still cannot avoid this?"
Pros: "Flight was fine"
Cons: "Check in (i could not do it online) and the 82 chf cost to check a suitcase"
Cons: "Bathroom faucet awful. Seats in premium economy not comfortable."
Cons: "Provide power outlets at seats. The remote control provided at the seat isn't at all user-friendly. I finally figured it out, but more people than not would have trouble using it. Also, basic features like turning on/off the reading light or calling a flight attendant shouldn't be on this complicated remote. Finally, the seating in economy plus or whatever this class is called needs to be rethought. (aircraft: Boeing 787)"
Pros: "The crew was really good"
Cons: "Perhaps seats just a bit more confortable. Overall a very good airline"
Pros: "Entertainment system was decent."
Cons: "Crew was pretty unfriendly abs the food was very poor."
Cons: "T5 needs many more drinking fountains."
Cons: "Extremely poor timing and communication. Departed over 2hr late and missed landing to the correct airport by 10 mins and so had to divert to an airport an hour away with poor coordination"
Pros: "Boarding process was very quick."
Cons: "Some sort of entertainment. There was nothing."
Cons: "Received a text that changed the flight departure to a later time. Missed the flight. Cost me baanaadditional"
Pros: "Updates on status via email and sms"
Cons: "Choices not AWS international, too UK centric, Crew was superficial and curt"
Pros: "Crew did their best to deal with the multiple delays."
Cons: "Having a plane that was properly prepared to fly. Not stealing my Limoncello Cream and tape measure."
Cons: "Once again BA lost my luggage from my connecting flight. Twice in a week and a half."
Pros: "I liked crew's friendly attitudes."
Cons: "The crew did not speak in Catalan. Leaving from Barcelona, I assume Catalan should be spoken in the plane."
Cons: "I experienced several delays on my journey to Zurich and so my itinerary was changed. When I started my journey to Madison, there were apparently then multiple bookings, which caused confusion, and had to be sorted out. Luckily I had left plenty of time to get through security and customs."
Pros: "Pilot skilled, first landing attempt was too shaky so we pulled up and did it again"
Cons: "Long wait to take off, all food and beverage on the flight were for sale only which feels petty"
Pros: "Flight crew was amazing! And also appreciated the envelope for the lose change going to charity"
Pros: "It was a short flight"
Cons: "There is a charge for beverage service."
Pros: "The seat headrest makes it easy to sleep. Good selection of movies. Didn't get hungry."
Pros: "Empty seats next to us."
Cons: "1 hour delay (not BA's fault) confusion as to gate location"
Cons: "Flight was delayed 30 mins"
Cons: "Drinks not complimentary. The tickets we bought come with one checked bag for free, but the airline said since we bought it on Kayak it doesn't come with a free checked bag. Had to pay an extra $40 for each. Deceptive policy if you ask me on behalf of British Airways."
Pros: "Everything else"
Cons: "A 30 minute delay in taking off caused by de-icing."
Pros: "The crew were very helpful"
Pros: "The flight was cancelled"
Cons: "The flight was cancelled"
Pros: "Comfortable seat and ample legroom. Drink before takeoff."
Cons: "The uncertainty of whether I would have a seat at all."
Pros: "- cabin staff were attentive and well trained"
Cons: "- entertainment system was tired and out of date even for economy class - seats cramped and uncomfortable especially when seat in front was reclined"
Pros: "Nothing really"
Cons: "Quality of service, the fact that they charge you for a bottle of water!"
Cons: "Flight LCY-ZRH (19:35-22:10) departed delayed by >1h, we had to wait in boarding staircase standing with 9mth old baby for 45mins. Due to late take-off we were too late to land in ZRH as runway had already closed. Diverted to Stuttgart, where no BA staff was on the ground to deal with and all services had already closed (~00:30). Basically ~50 customers were dumped at a place they didn’t want to be and no info on his BA wanted to deal with it was given. After 1 week still no info on compensation. And this wants to be a major carrier?"
Cons: "Super tight seating on the plane. Terrible customer service at checkin in Lanzarote. there was a weather issue the day prior and hundreds of travelers were stranded. The baggage belt was backed up and therefore the staff couldn’t check in more travelers. This, we learned, not from the staff, but from walking around and noting the stacks of luggage etc Far better would have been for them to inform the 200 or so people that were waiting in line for 1 hour. You must pay for anything on the flight. A small bag of peanuts or such would be nice."
Pros: "Flight was onetime, food on the flight was for purchase but it was vert nice, boarding was onetime and smooth."
Pros: "Crew and pilot were very friendly"
Cons: "No free food, no entertainment"
Cons: "They could not see our flight from London to dallas so they would not let us get on the plane in Zurich."
Cons: "Was given hard time about guitar carry-on - British Airways kept wanting us to check it, even though we had zero problems bringing it to Zurich on American Airlines."
Pros: "We sat in the plane for 2 hours and were told they were dealing with a passenger issue."
Cons: "I had connection flight from Edinburgh to Amman with 1 hour 20 minutes layover in heathrow we had delay around 2 hours in Edinburgh we arrived 20 min before LHR-AMM flight and we missed our flight"
Pros: "I still think highly of BA but please don't follow American domestic carriers down the rabbit hole of terrible service with regards to food and comfort."
Cons: "Short haul flights food not served and need to be purchased"
Cons: "A fellow traveler needed to check a bag and BA charged more for the bag than we paid for the flight. They said that because the flight was not full it cost more??? Ridiculous! If flight not full she should have paid less.... Very unhappy with this policy."
Pros: "Short flight so service was standard, was conked out for most of it so I guess it was comfortable :D"
Pros: "The staff very friendly and helpful"
Cons: "We missed two flights,made it on the third trip.when trying to get some help and information I felt like they were blowing us off ( employees at the airport in Paris) not so much British Airways.The first time we missed the flight it was because we were sent to the wrong gate,and we tried to get information we were told to sit down our plane would be next.We then had to start the process all over again going thru check in and security, proses was so slow we missed the second flight,then I had to go thru the process anion retrieving our bags,going thru check in and security the third time,by the time I got to the gate they were boarding. It was a nightmare and I got to feeling we would never get out of Paris.Not so sure I would want to go to Paris Airport again.? If I would use BA."
Pros: "The trip was adequate in all aspects for a short haul flight"
Pros: "The boarding was very good and the crew was very nice"
Cons: "There certainly should have been a snack on this longer flight"
Cons: "It was very difficult to get our seat assignments.. We had to wait till the last day."
Pros: "Plenty of leg room"
Cons: "Food Options were limited, Due to extra security in Gatwick with a 1 hr Layover, we were nearly left behind. To finish it off British Airways lost our luggage. I am very disappointed with British Airlines. This is the absolute worst experience flying I have ever had. I do not recommend anyone flying British Airways."
Pros: "Very upscale aircraft, Polite staff and overall nice flight."
Cons: "The seats were tight & crews are not at all welcoming! Connection time was insufficient for the strict security screenings, custom clearance & distance between gates (London Would never connect at London Heathrow ever again!"
Pros: "I thoroughly enjoyed my flights. Boarding was efficient and well-conducted. Seats were quite comfortable, I felt. The entertainment systems included plenty of content; movies allowed for different tastes, and there were other options. The crew were thoughtful and responsive to specific requests or needs. Blankets and pillows, earphones and announcements were useful. It was possible to sleep, but also, to stay awake if necessary. The flight arrived in good time, and was de-boarded efficiently as well. The menu was sufficient, although the tarragon chicken was underwhelming: the pasta dish was quite nice. The coffee was not great, but drinkable. I appreciated having actual milk for the coffee."
Cons: "The gates at Heathrow are not announced until one hour before, which can mean a long trek to arrive in time for boarding. Also, at IAD, there's a lot of queuing and navigating passage systems both to get to the plane and to arrive back. I liked the new kiosks for the entry to immigration/passport however."
Cons: "Late flight missed my connection and totally horrible experience"
Pros: "Seats were comfortable"
Cons: "Seats too close when tryin to get in. And out to the bathroom"
Cons: "Served some type of anything"
Cons: "I’m 6’3. My legs don’t fit in the provided space and I’m too tall for the head rest."
Pros: "I had a great seat"
Cons: "Food. No food at all on board per the flight attendees"
Cons: "All of it except the flight crew. They were from Hungary and very polite and helpful. The rest of my experience was terrible. Will not fly UNAmerican again. Will NEVER fly to or via DFW again."
Pros: "Crew was very helpful. I volunteered to move so a mother could sit next to her 4 1/2 year old daughter. The flight attendant found me a seat with no other passenger. She also comped by glass of wine."
Cons: "I wish the flight was a bit longer so I could eat a bit."
Pros: "Pilot was Awesome"
Cons: "The crew was eh not very friendly"
Cons: "How about departing on time! Almost 3 hours after our advertised departure time is ridiculous!"
Cons: "Flight delayed twice and then had to wait on runway for take off"
Pros: "Nothing special."
Cons: "You cannot recline the seats."
Cons: "When my husband retrieved his piece of luggage, it smelled terribly lie dog poop. We had to drive home with the windows all the way down because the stench was so bad and throw away the suitcase I had just bought because of the terrible smell. Just awful to come home to that!"
Pros: "Seat was 9k. Comfortable"
Cons: "Plane late to take off because caterer was late"
Cons: "Flight was canceled. Ruined my plans and reason for flying."
Pros: "Crew was very nice. Seats were more comfortable than other airline seats."
Cons: "American changed our seats to back of plane. No explanation."
Pros: "Comfortable flight. 2"
Pros: "Only the food on this trip was good. Everything else had issues."
Cons: "Poorly organized boarding at Miami. Agent did NOT speak clearly. Uncomfortable long walk outside uphill ramps and steps to board on the a tarmac. Purser’s PA system only worked occasionally. Most communications relayed from rear. My first class seat in row 3 was broken partially reclined."
Pros: "Flight was delayed multiple times, which was understandable. However, communication was so poor we nearly missed it when it finally took off. Wed received notice it was cancelled then were told we had to go to a different gate to rebook. We just happened to go back to recheck the gate as the last group was boarding. Very poorly handled. See above."
Cons: "See above."
Pros: "The crew was very nice"
Cons: "American booted me out of First Class despite having upgraded me two days prior."
Pros: "Sat in exit and it"
Cons: "On my first flight from SLC to ORD I asked 3 different American Airlines employees if I needed to pay for my carryon before I got on the plane. They all said no. I got on the plane, put my carryon under the seat in front of me and everything was great. I landed in Chicago, got to my gate, went to board and this very rude employee stopped me after I scanned my ticket and told me I couldn’t board with my bag. The EXACT bag I had boarded with in SLC. After harshly grabbing my bag and putting it in the carryon basket to check for size, she wouldn’t let me pass by her into the boarding bridge and told me I was going to have to pay. I tried explaining that I had asked I’m SLC if I needed to check it and they had all said no and that it fit under my seat. She said, “I don’t care what they said in SL, this is what I’m saying here.” And directed me to the front desk where I had to pay $50!! $50 for a carryon backpack that fit under my seat comfortably 20 minutes before!! Without saying a word (cause I didn’t want to yell at the poor girl behind the desk) I paid the $50 and proceeded to enter the bridge but before I passed through, the rude woman said, “have a nice flight ma’am” and scoffed!! An audible scoff. So I’m short, I hate American Airlines and I will do my BEST to not have to fly with them in the future."
Pros: "Good flight overall"
Pros: "They kept on schedule. We"
Cons: "I was not notified of flight changes and until I called the Airline my husband and I were intended to sit far apart. I booked this trip back in Jan. and we were supposed to be across the aisle from each other. We ended up in the last row of seats of both flights. We never knew of the changes until we tried to get boarding passes."
Cons: "I understand it happens,but after a long day of traveling it is very frustrating when the late night flight is delayed and you then have to sit in the plane on the ground for an extended period. Otherwise it was fine"
Cons: "I am not tall but there was no leg room. My knees were in the back of seat. And when passenger in front reclined???? Arggh"
Pros: "Flight was safe and uneventful"
Cons: "Limited space and I had a better seat Just beverage service - not even crackers offered No entertainment options Seat recline mechanism was faulty"
Pros: "I've recently had problems with other airlines in the past few years. It seems that flight attendants get more and more rude by the day! I had nothing but a pleasant time on both these flights though. Everyone was cordial and respectful!"
Cons: "Don't have a conplaint."
Cons: "I am very frustrated that a single part could not be located in the early afternoon to allow the plane to fly. I will be late again for work and it seems to be American Airlines and not Delta that has all the delays or is late."
Pros: "economy plus was worth the money"
Cons: "Flight attendants horrible refused to serve drinks or snacks due to "turbulence" But there was no turbulence. Then when passengers complained they served water only and splashed it into cups on the trays instead of pouring it into cups and handing the cups to the passengers. Nasty people."
Cons: "Flight was a half hour late leaving O'Hare."
Cons: "Missed because of first delay"
Cons: "Being so late"
Cons: "Do you even look at what happens after we pay for your services?"
Pros: "On time departure & arrival."
Cons: "My checked bag, which l paid $25.00 for, didn’t make it on the flight to Pittsburgh. It got there on another flight at 7:30 pm Monday night but no one from American Airlines did anything about trying to get it to me until 11:30 pm. As a result, while l stayed at a hotel only 30 miles from the airport, my bag wasn’t delivered until 2:00 am on Tues, more than 8 hours after l got there. And their website for supposedly checking on lost luggage, aa.com/bag status, is next to useless. It gives no useful information. Use the 800 # but state you want to talk with a human when answering the questions in their phone tree. I’ve had other experiences on AA over the last few years that lead me to question their commitment to customer service. I’ll be avoiding American Airlines as a travel option where other alternatives are available."
Pros: "The free movies were a generous provision. The American Airlines ad was cool. The screen to trace the flight geographically was neat, as were the details about height, temperature, time until landing, and so forth. The service people were nice."
Cons: "The space under the seats on the floor has gotten very small."
Pros: "Seats are terrible. My back hurts after the journey. Leg room is bad too."
Cons: "The changing of terminals in Philadelphia but was not the airlines fault."
Pros: "That we were able to get a seat on this flight"
Cons: "It was very crowded and no room to really move. The flight was rough in taking off and landing."
Pros: "Wheelchair was ready in La Guardia airport, but transfer from gate C to gate B had impossible stairs or shuttle outside. This option required another security check which was terrible. TSA personnel was rude and incompetent. In the end there was no need for such scrutiny and we were released, but the emotional impact lasted for hours."
Pros: "Friendly Crew, short and easy trip."
Cons: "I wish that there were tv's built in, entertainment."
Cons: "Easy direct flight. No issues."
Pros: "good timing"
Cons: "snacks and beverages..."
Pros: "why you have send email for survey I cancelled my trip do to emergency/ for sorry really sorry,"
Pros: "Snacks and drinks included. Was able to get my bag checked for free and pay a decent price for a last minute emergency flight. Crew was great and helpful"
Cons: "The price was more than I wanted to pay but it was not unreasonable."
Pros: "Arrived early"
Cons: "No gate available upon early arrival. Paying extra for aisle seats is ridiculous."
Pros: "The price was fair and the flights were on time."
Cons: "Bags cost extra, food cost extra, seats cost extra. My knees were in the back of the seat in front of me the entire flight (two exit row seats were empty) and there was no way to move that provided comfort. The overhead bins were full before half of the passengers boarded. The crew was polite, but not kind."
Pros: "Very friendly crew."
Cons: "Plane landed in Pittsburgh an hour and a half late because of mechanical issues. So that was inconvenient."
Pros: "Boarding was easy and i had a great seat."
Cons: "It wasnt a long flight so there was no entertainment and minimal food."
Pros: "Limited overhead bag storage. Gates changed to more crowded area. Felt like we were being herded onto the plane. Hurry up, etc. clear the aisles that sort of thing."
Pros: "short flight so I would not expect any particular issues."
Airlines flying from Switzerland to Pittsburgh have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights