Daily cleaning, installation of cabin HEPA filters on flights from Taiwan Taoyuan Airport to Colorado
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 18h 02m
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Scores according to KAYAK customer reviews
Pros: "Food was slightly better than the previous flight."
Cons: "Same lousy headphones. My seat had a led rest that made it harder to get in and out, and wasnt usable due to the close distance to the seat in front. What was the designer thinking? I missed the drink service if there was one, never saw water going around until right at the end. . ."
Cons: "It would be better if it was on time"
Pros: "Love China air. Comfortable. Lots of movies. Food okay"
Pros: "Crew excellent"
Pros: "Service was efficient and responsive ."
Cons: "Food was good"
Pros: "Quite comfortable, met my expectations and I slept well. On board team were friendly and helpful."
Cons: "Lounge in TPE is awful! Over crowded, noisy and a mess. I wouldn’t fly CI again just from the lounge experience."
Cons: "Smell was so bad"
Pros: "Cabin fitout is cozy and comfortable. Great service onboard and free WiFi for Premium customers"
Cons: "Taoyuan airport facilities"
Pros: "Food is surprisingly not bad, with entertainment is a plus."
Cons: "luggages delayed for nearly one hr. Many ppl waiting for luggage at the luggage bell"
Pros: "They used a new aircraft. From Jakarta to Taipei was the worst, they used an old aircraft."
Cons: "They do not have additional new movie on board. The movies are remain the same when I flew from Honolulu to Taipei in April 2018."
Pros: "I was surprised that they provided meal for less than 1.5 hour flight. The fare was very affordable for only a few extra hours waiting in Taipei. Very happy with their service. I will definitely use China Airlines again."
Cons: "Nothing I didn't like."
Pros: "good it was not a long flight."
Cons: "The crew was a bit negligent. They passed me when serving the food just because the aisle seat passenger next to me was served his special meal earlier, so they did not notice that the passenger at the window seat (which was me) had no tray in front of him when running the regular meal service. Isn't this sloppy !? Problem is that once they passed you, it's hard to get their attention, as they are always in a hurry, and not looking over the cabin just to check if someone needs something or wants to call on them for any reason, and there are no attendant calling buttons available. So you have to wait until they come by your seat again. Finally I got my meal with apologies 15 minutes later, but the experience was already ruined and the negative impression built.. Also, when departing from Taipei, the boarding process was a bit disorganized, compared with the one we had in Vancouver. As for as the entertainment, the LCD monitor at my seat was pretty worn out, with very poor contrast, making it difficult to watch a movie or read information. Same airline with two opposing experiences: Vancouver-to-Taipei very good, Taipei-to-Manila: poor."
Cons: "there was not much information at the airport, the flight did not appear on the screen. but when I asked, I get the information."
Pros: "Comfortable and relaxing!"
Pros: "Transit was smooth and efficient."
Pros: "I like the boarding styles and the crew"
Cons: "I didn't like that we had to wait for one guy cause he was late. I also didn't like the little room we have to streach."
Pros: "Recent movies were available. Enjoyed the personal screen with games and options to keep entertained."
Cons: "Originally, I had 2 flights scheduled from Myanmar to SF. One connecting flight from Yangon to Taipei, then from Taipei to San Francisco with a 7 hour lay over in between. Not too bad. 3 weeks before my vacation to Myanmar, China airlines moved my return connecting flight from Yangon to Taipei a day early, which meant I would need to cancel hotel reservations in Yangon and would be stranded in Taipei overnight. I called China Airlines and the only option was to move my 2nd flight a day early. No apologies or reason why my connecting flight was changed a day earlier."
Cons: "They ran out of food options and i was served meat i could not eat for every meal, thus i ate only rice for over 24 hours. We then sat on the tarmac for over 4 hours with only 1 update,. After an over 18 hour flight. the last that could have been done was to update the passengers so we had an idea of how long we would be sitting there. it is understandable that weather may cause delays, however, it is inexcusable that we were told it would be a 2 hour delay, and were not updated until approaching 3 hours, and additionally, after that, we were told we would be approaching the gate at 10 and were not updated for another hour. The crew should have kept us better informed with the updated delays. They didn't pass out a single snack the entire 4 hour delay, and gave us one cup of water each, terrible experience"
Cons: "fter serving a meal, it was 7 hours later we received any beverages. the cabin air was very dehydrating and everyone started coughing because we had been given no water. this is how people get sick and spread diseases. the plane definitely needed to consider hydration. and when they finally served us the meal, they didnt offer water rather coffee or tea and i had to ask for water and juice. the cabin temperature also fluctuated from hot to cold."
Pros: "Crew was nice"
Cons: "The plane was kept really cold and entertainment system didnt work very well."
Pros: "First of all, china airlines cancelled my original flight and put me in one 6 hours earlier, I had to change around and pay for changes to my other flights to make it work. Then 3 days before I depart they cancel another flight and don't even offer me one on the same day, they didn't have any. They put me on a flight 17 hours earlier that threw my schedule so much I had to hasltle with them, book anoth r airline and lose another few hundred dollars. To say china airlines is awful and unreliable is an understatement. it is the second time this has happened to me, the appearance of cheaper fairs is never worth the trouble u will have with china airlines or any of its affiliates such and china eastern. Thy have old planes, funny rules about phone use and just awful customer service and disregard for people plans and changes that they make. Never book China airlines. You will regret it I promise you."
Cons: "First of all, china airlines cancelled my original flight and put me in one 6 hours earlier, I had to change around and pay for changes to my other flights to make it work. Then 3 days before I depart they cancel another flight and don't even offer me one on the same day, they didn't have any. They put me on a flight 17 hours earlier that threw my schedule so much I had to hasltle with them, book anoth r airline and lose another few hundred dollars. To say china airlines is awful and unreliable is an understatement. it is the second time this has happened to me, the appearance of cheaper fairs is never worth the trouble u will have with china airlines or any of its affiliates such and china eastern. Thy have old planes, funny rules about phone use and just awful customer service and disregard for people plans and changes that they make. Never book China airlines. You will regret it I promise you."
Cons: "Boarding left on time, but there were staff members frustrated and yelling at passengers to get on the plane. Normally I am not a picky eater, but I could not eat the food on the flight. It tasted like dog food"
Cons: "The seats are too close together. If the passenger in front reclines his chair, there is no room to move around at all. It would be helpful to announce that passengers should recline their seats only during sleep time."
Cons: "2 hours late because of mechanical issues. They offered food with no water or juice - later only coffee or tea on a 3 and a half hour flight. Staff was not the friendliest - asked for water twice, was told just a moment but was never brought any. How do you not give people water on flight over 3 hours? I would have even paid for it. I have a history of heart failure and was worried because my ankles were swelling and my legs were tingling. We missed our bus because of the delay, The airline staff in taiwan took all of our travel info and said they would help us book other transport to get where we were going in Cambodia. When we got to Cambodia the check-in desk was closed so info told us to go to the china airlines office - we waited almost an hour and still no one showed up (middle of the afternoon). Had to pay 6x the price to get to Sihanoukville plus we weren't able to get a refund on the bus tickets. Crying, screaming kids in front of us kept standing up on the seats so no one behind them could see the TV - staff said nothing. Terrible experience."
Pros: "The flight crew were extremely friendly and nice."
Cons: "I had a pleasant ride. So I enjoyed my trip"
Cons: "The next phase in Taipei the following day was just the same circus as CA handed us (without clear information or announcements) off to any available carrier to get us to our intended destinations, again not communicating well; Turned over to Eva Air - who seemed to have the situation under control and knew how to communicate - loud and clear - to all customers - what we were going to be doing and when and why. In the future - flying Eva - even though this was the first ever event of this type I have had flying China Airlines. Eva provided both meal vouchers and boxes of candy to each and every customer affected while we awaited our flights to our final destinations. CA was silent - and also very absent when we arrived in SFO and went to collect our baggage - again Eva being the party taking action and responsibility to help us get our bags, with 1 of 3 damaged by CA handlers)."
Pros: "Affordable efficient"
Cons: "Food just so so"
Pros: "China Air did a fine job overall. SFO TO Bali. The food was ok and the movie selection was a little short for newer stuff. But all and all for the price = good."
Pros: "Everything was great."
Cons: "The food was not as good as other China airlines flights we have done, but was still above average."
Pros: "For economy class the seats were not cramped and had some space to them."
Cons: "Lack of selection for food."
Pros: "Everything was exceptional"
Cons: "The flight was delay and this the frist time I ever been delayed in my flights experience."
Pros: "I've been taking CI to Taiwan since I was a little kid. My flight to Seoul via Taipei was a bit uncomfortable bc the flight was fully packed and even though I had an aisle seat, the person sitting in the middle was hogging up all my space . Once I landed in Taipei and went on next flight to my destination at Seoul, that flight was much more comfortable and less people. On my return direct flight from Taipei to JFK seats were comfy and service is always attentive. I enjoy taking china airlines and can always rely on their service and clean planes"
Cons: "The new interior decoration seems outdated and gives a weird vibe."
Pros: "Entertainment - good choices of movies and newer LCDs."
Cons: "Compared to Delta where they proactively offer unli cocktails and drinks to business class and comfort, I've never had one offer in my return trip. Had a technical malfunction twice which caused me to miss my 7am connecting flight by 2 mins. The next plane didn't even bother to wear for 2 mins even if they caused the delay. They gave a 250NT lunch voucher and asked to what til the next flight in the afternoon. That was the longest flight I experienced coming from New York."
Pros: "The crew didn't nag that I can't watch a movie on my mobile, even during take off and landing. That's highly appreciated. I also could tallies my GoPro during the entire flight, no negative comments from the crew, unlike many other regional carriers here."
Cons: "The IFE screens are very small and dated. There are big IFE boxes under the seats limiting your feet real estate. Food was mediocre at best."
Pros: "Since there is no Premium Economy class on this route, I was upgraded to business. Good, but not great experience."
Cons: "No complaints, except that the business lounge at TPE, after the very long ordeal of going through security, is out of the way. Why the lights there would be so dim is a mystery to me, but the lounge is great."
Cons: "My baggage was damaged on an earlier flight and China Airlines is simply not available to fix the matter. Ground staff are not their employees and they do nothing about it except pass you on to talk to people at the next destination...who are also not able to do anything."
Pros: "Plane was clean and food was okay. Quiet flight and staff was helpful."
Cons: "Boarding was slow and there were few if any announcements. The boarding area is confusing and not having clear signage made it difficult."
Pros: "the one they call pork noodles was excellent lavatory at the back was clean even at the end of 12 hour flight"
Cons: "assigned seats 71 D & E had my head shaking when turbulence hit the plane. poor leg room as expected. i will continue to complain about this however fruitless, helpless & frustrating it is"
Pros: "I liked that I eventually arrived to my destination and was able to go home."
Cons: "Was not notified that my flight was cancelled. Remained on hold for over 2 hours as I had to beg and plead with China Airlines to find and place me on another flight that was not days after my original arrival date. Did not get any form of an apology or upgrade for the stress and inconvenience caused by the last minute cancellation. Taipei to LAX: had to wait in line to check in for 1.5 hours, as there were only 3 China Airline people working the check in desks, I have posted a video on instagram of the massive line that I stood in. https://instagram.com/p/BHobbM0A6mP/"
Pros: "Friendly staff. Food was good."
Pros: "747. Older aircraft, not much to make the passenger smile here. Flight was short!"
Cons: "Boarding was bad. Not done by zones. Everything is willy-nilly at boarding in Taiwan. First to board were families with small children (even before first class). Fine, except: There were several families with small children lined up at first. The gate agent was about to board them, then she stopped and went out into the gate's seating area and started grabbing families with teenagers (only) to board with the families with small children. Seriously, she went and got several families that had teens (no kids in the fam under age 10) only, and lined them up behind the fams with smaller kids. What an interesting look on the faces of the first-class passengers waiting in a separate line to board. After boarding the new category of "All Families", first class boarded. Then the masses. Once again, zones were not utilized by gate agents, and we all boarded at the same time, ignoring the zones (front/middle/rear). Once in my seat I could not find a charging outlet, nor a USB outlet. And wifi? I asked the F/A. Her response: "We don't have. Sorry. Its 1 hour 50 minute flight. You are OK." Really! No, sweet woman, YOU will be OK, working. I will have to waste 2 hours not getting something productive done. Entertainment unit on seatback: Waste of time. Even if it worked, the sound requires the old twin-male plugin jack on the armrest. Nobody has one of those in his pocket, and the F/A's never passed any out. I can hear it now, had I asked for one: "1 hour and 50 minute flight. You are OK.""
Pros: "The Pilot, very respectful, apologizing about the delays, but we still made it on time, much earlier than I expected."
Cons: "Rush, you cannot do this to everybody. Fisrt priority are their kids, before they settle down, they want their kids to be settle and possibly comfortable, remember, it's a long flight."
Pros: "Like the family couch , able to lie down."
Cons: "Flight Delayed."
Pros: "Incredible service & food. Sadly you can't get that level of service for domestic flights in the US. They really treat like someone special."
Pros: "Long slow lines at check in was very frustrating. Attendant pulled us out of line to bring us to kiosk but kiosk could not help us and we had to go back to the end of the now longer line."
Cons: "Taipei check-in attendant gave us grave trouble with a passport rule that we were never told by the original agent in LAX, nor in all the years/decades we travel. In LAX we checked in quickly, but this agent in Taipei old us that our 6 yr old cannot enter HK due to his passport expiration date being 32 days away. She also told us that no child carseat can be checked in (!?). HK custom let us in swiftly, gave us no hassle. All other airlines check in child care seats. This agent was quite a pain! It is unlikely that we will fly China Airlines to Taipei again."
Pros: "The flight crew and services were adequate and hospitable. Boarding and landing time were on time without delays."
Cons: "The food was just satisfactory; tasted like a bento box you can get from a convenience store. The entertainment screens were quite troublesome to watch. Even with the brightness turned at maximum value, I had difficulty in making out what was happening on the screen."
"The plane was SO hot and we waiting 30 min for one passenger to get on. Sweating. Then the plane never cooled off because it got SO hot waiting."
Pros: "Everything basically"
Cons: "There are too many announcements on the screen before you can start watching entertainment. It takes about 15 minutes."
Pros: "Good crew."
Cons: "Plane was too warm. Once again I was next to a larger person in a middle seat. This is as much airlines fault as it is the person. As Americans get bigger seats keep getting smaller. Internet stopped working on the flight."
Cons: "Short flight, would have appreciated if when asking for pretzels the flaggt attendant didn't hand me the spare bag of his pockets."
Pros: "Really enjoy flying first class."
Cons: "The plane we needed for our flight arrived really late so our flight was then of course delayed."
Pros: "Good entertainment choices."
Cons: "Uncomfortable seat with insufficient legroom wouldn't recline. Inadequate overhead storage (full flight)"
Cons: "The seat went back three inches. I was about to spasm after 4 hours. No movement whatsoever. The flight crew could have moved me but I suppose they were told not to as I had a cheap ticket."
Cons: "Sat waiting for gate for 30 min"
Pros: "Even on a full flight, there was enough overhead storage"
Cons: "Pretzels were lame"
Cons: "Flight got delayed. We paid for assigned seating for our almost 85 yo mom. And the change in flight no one asked for to get seated in the front of plane. Instead she was seated all the way in the back. It was physically exhausting for her."
Pros: "The crew was polite and professional"
Cons: "At Miami check in, American had 40-60 automated terminals available for self check, but only had EIGHT open for use. Caused a needless bottleneck and the transition from there to the bag drop was also poorly laid out and did not provide a logical nor efficient route from one to the other. fix it!"
Pros: "On time flight. We were even a little early."
Cons: "Those seats are just crammed in there aren’t they?"
Pros: "Crew was great"
Cons: "Absolutely no accommodation for seat assignments and the lady at the gate was so rude for even just asking to sit next to my fiancé even though there were tons of single people on the flight."
Pros: "No major screw-ups this time!"
Cons: "It's AA, let's not try too hard here."
Pros: "Crew was good, flight was on time"
Cons: "Old plane, no TVs"
Pros: "Crew was nice"
Cons: "Not enough leg room. They did a gate change and I almost missed the flight because nothing was announced and when I looked at my phone app it had the previous gate."
Pros: "Overhead bins were newly done with plenty of space since carryon can be placed vertical on side. Decide holder built into the seat was very nice."
Cons: "Flight was delayed so had to drive to connecting city just to make it home."
Cons: "My bags were not checked all the way to my destination, I had to get them re-tagged and checked for this part of the trip and the American Agent was EXTREMELY rude and made us pay oversized bagge fees even though our baggage was within the Qantas allowance, the main carrier for our flight."
Pros: "Pretty standard flight"
Cons: "Inconvenient timing and overcrowded with obnoxious children sitting on laps. No attempts made to change their behavior by crew or parents."
Pros: "The plane looks like new. Great seats, phone and tablet holders at the seat back, USB outlet and a smooth flight."
Cons: "The WiFi did not work and so no entertainment for a flight of almost 4 hours."
Cons: "The sound on the entertainment system in my seat didn't work well. Also, the flight was really late getting in to Denver."
Pros: "Landing and deplaning"
Cons: "Literally everything else"
Cons: "Didn't like the two hour delay, especially when I was notified only a half hour before boarding! This seems to be a normal thing for American Airlines."
Pros: "Great service in first class"
Pros: "David took really could care of our cabin. Likes his cheerful attitude. He was excellent. Hope you let him know."
Cons: "Flight departure was delayed for 30 mins by a flight attendant not showing up on time."
Cons: "Flight crew was late and didn’t try and make things move faster to make up time. Kept saying they wanted to go Puerto Rico and that’s where they should have been going."
Cons: "Flight was delayed by 90 minutes because the incflight mint flight was late"
Pros: "Easy and quick boarding. Excellwnt service in first class. Comfortable ride."
Cons: "Nothing. Excellent travel experience."
Cons: "3rd flight in two weeks suck sitting next to a morbidly obese person. They should be forced to purchase two seats."
Cons: "the drink service came through pretty late in the flight. i asked for hot tea. a few minutes later i was provided with extremely hot tea. about 10 minutes later it was a temperature i could tolerate drinking. about 1/3 through the drink i was required to throw away my drink because we were preparing for landing. i understand that, fine. bad timing. it’s just a drink. what was unsatisfactory is that the attendant rudely commented “you have to give us your drink. it’s not that long of a flight.” the comment made me feel like i had done something wrong even though i had just been drinking my tea as soon as it was at a drinkable temperature. i was not impressed with the attendant. also, there weren’t any biscotti cookies."
Pros: "The first leg had awesome pasta.Then, on the 2nd leg, Philly to Denver, they had a "pay for meal" option for turkey with Chutney sandwich - again, delicious. I should add that the service was very good as well."
Pros: "Staff was great!"
Cons: "Seats were really uncomfortable up and reclined. Overhead baggage was full by the time I boarded and there was no enforcement of the carry-on baggage sizes... This needs to be addressed and contributed to our lack of comfort, noting this was the last leg of an 18 hour journey. My body still hurts today after a good nights sleep."
Cons: "the new seats are awful"
Pros: "It’s been a while since I’ve flown American, but the aircraft was updated with a solid multimedia system, great moving map, and a standard power plug and USB port at every seat. That’s more than I expected, and was quite happy. Service was solid—no complaints."
Cons: "Good & bad — flight arrived late, but the honestly, the pilots did their level best to make up the time and managed to arrive w/in 4 minutes of the scheduled arrival. Well done."
Pros: "Confusion, delays, rude employees...you name it, this trip had it. I will do my best to avoid flying with these guys in the future."
Cons: "Flight delayed 15 hours. Poor communication and outright lies from staff. Unwillingness to help find or pay for a place to spend the night. Rude staff"
Cons: "Watched a very weird interaction between Muslim (with a hajib) women with a kiddo and desk crew. She wanted to sit next to her child on the flight and needed to switch seats to be able to. Woman was very gracious and understanding that she was asking for an accommodation. Ends up her flight to Philly had been moved to a different gate after they had found a volunteer to switch seats. Volunteer was totally unfazed but Desk crew made it seem as tho the Muslim mom was at fault for the time and trouble they had had to go through to accommodate her. She apologized profusely and was very appreciative for the trouble evernote had gone to for her. . As she walked away the crew looked at each other and shook their heads. Pretty crummy way to treat customers!"
Pros: "Missed the flight. Money was not refunded."
Cons: "I can't rate it because they canceled my entire itinerary without so much as an email. I did not take my flight to Wilmington via my original flight. I had to book another flight because the change fees were too expensive. I did not know that my return flight to Denver had been canceled until I was checking in a few hours before my flight. I was told my ticket had no value. Awesome! It really stings that I then had to book a new return flight, and because I am a teacher who makes about $23,000 a year, I had to book the cheapest flight, which was with American. I do not plan on giving them any of my hard-earned money in the future if I can help it."
Pros: "No excuse on a night flight does the temperature to be 80 plus degrees on the plane."
Cons: "The plastic seats and extreme temperature was brutal. They shut the AC off of down somehow."
Pros: "Flight was on time through United since we had to be rescheduled from our original flight with American."
Pros: "Nothing. AA is the worst airline. Period."
Cons: "Rude flight attendants, delayed flight (as always), just AWFUL."
Cons: "Flight was delayed and then extended by 2 hours due to weather."
Cons: "Uncomfortable seats Crying child"
Cons: "We sat on the runway for 3.5 hours while the crew cleaned up a fuel spill and we waited for a different co-pilot."
Cons: "Unexplained delay in leaving but only arrived about 10 min later than scheduled. Took an hour from pulling into the gate for bags to arrive though which caused me to miss my shuttle. Never had to wait more than 15 min for any other airline at DIA."
Cons: "They did not check the toilets before we left so we were diverted to St. Louis and I arrived in charlotte 3 hours late"
"I didn’t eat any of the snacks nor drink any of the beverages available on the flight. I tend to fall asleep on the plane, which is what happened. It has been a while since I have flown United, I appreciated the spacious seating, comfortable seats and improved planes. Thanks for making the flight easy and enjoyable, it seems like the company has been working on making general improvements to their flights and it’s paying off."
"No food. Got a window seat and of course 21a had no window just a perfect panel of plastic"
"Bad information from Kayak. unhelpful and confusing."
"No food…. : ( - we survived!"
Pros: "Friendly and courteous"
Cons: "Immigration and customs forms should be online."
Pros: "Very comfortable. Crew was excellent"
Cons: "Doggie relief area was absolutely gross. I saw atleast 3 other people who refused to also use it."
Pros: "Crew was fun. Didn't get to finish movie because no wifi from den to mtj"
Pros: "The crew was friendly and helpful."
Cons: "We were told at the gate that we would be able to purchase food on the plane, but it wasn’t the case."
Pros: "Everyone was nice and helped with any questions I had"
Cons: "Logging into the internet from the iPad"
Pros: "The crew was nice. When I finally arrived in Denver, Marlin in customer service was the only saving grace for United for me. When I asked for options for an earlier flight into Rapid City so I didn’t have to wait 24 hours and miss my visit with my sister, he looked at different hubs (Chicago, Minneapolis) to see if they had any available flights into Rapid, he checked for double bookings, and when he couldn’t find anything, he put me on the standby list for the first flight out in the morning and wrote down the flight information for all of the United flights from Denver for the following day. Marlin provided excellent customer service and was a huge credit to the company."
Cons: "The flight was supposed to leave at 3:56 pm and didn’t leave until 7:30 pm. I would estimate at least 15-20 people missed connecting flights because of the delay. According to the United app, the delay initially started in Portland due to mechanical issues, which took over 3 hours. Then, there was a weather delay in San Francisco according to the gate agent - there was a ground hold and no planes were landing or flying out. At some point, I would think another plane would have been an option rather than delaying a flight for this long and disrupting holiday travel for so many people."
Pros: "The flight was great. No complains to the crew."
Cons: "The drop-off bags at LAX is a mess and you have to stand in two separate lines to drop off your bag. First you have to print the tag and then go to another long line be with 2 employees only to drop it of instead of having one place to print and drop off at the same time. Poor system. Moreover while there was plenty of time my bag did not make it on the same flight. It will arrive on the next flight hopefully. I had to wait in another line for 30 minutes to arrange the delivery and verify all my information. I truly believe that to make a trip great both arms - the airport and the flight experience should be perfect. Unfortunately the ground experience does not allow me to give a higher rating."
Cons: "My son was flying on United from Colorado Springs to Denver, then on to Seattle for Thanksgiving. He rushed through as quickly as he could, but the door to the place was closing and it left 10 minutes early. United recorded him as a 'No Show', and there policy now is to cancel the entire ticket is you miss any segment of a round trip ticket. Thus, his entire $900 was forfeited, he couldn't even pay a change fee to catch a later flight. I hate American, and now I hate United just as much. These airlines shills have been allowed to go out of business when they last filled for bankruptcy. We fly in quite a few international airlines, and outside of Alaska, Jet Blue and Delta, maybe Southwest, US carriers are absolutely bottom of the barrel and it's clear that their employees don't care whatsoever. Will never book again in United or American. I'll try Amtrak before either of those carriers."
Cons: "I paid $100 for an upgrade on a United which turned out to be the first row, and right beside the rest room (which was erroneously showing as occupied for the first 20 minutes). The traffic made it feel like I was sitting on a bench in Grand Central Station. I chose an aisle seat but ended up mysteriously in the middle seat. I had extra leg room but if I’d eaten the free 5 pretzels I wouldn’t have been able to fit it my seat any longer. The WiFi wasn’t working for the first hour of the flight. The flight attendant got really annoyed when we didn’t look up when he came by with beverages the first time. We all had headphones on and were looking at our personal screens. The activity by the rest room was constant so we didn’t notice it wasn’t just someone waiting for the loo. The luggage took so long to come out I thought my conference would be over before I got it. Overall, I thought it was bad and confirmed why I don’t fly United. Old, dingy planes, poor service. The pilot was pleasant and communicative so there was at least that..."
Cons: "The United boarding staff was no help at San Diego airport. I was at the gate 30 minutes before flight take off time, but by the time I arrived, the door was closed, so I was waiting in front of the gate seating area. the flight time was 10:40, and my clock says 10:41, and the flight was gone. This is my first time in 20 years gate attendant didn't announce anything, and there are other people who missed this flight. Because of this, my rest of the trip was miserable, missed meeting in Santa Fe. I need a money back."
Pros: "That I eventually made it home."
Cons: "Flight from Calgary to Denver delayed three and half hours. Informed of this delay thirty minutes before scheduled departure when our plane hadn’t even left Denver yet to head to Calgary. ( 2.5 hr flight) once finally made it to Denver was informed that we missed connecting flight to Boston. We were then informed since it’s for “weather” reasons earlier in the day that caused a sequence of delays they couldn’t accommodate us for hotel. We were given two “blankets” which were as thin as a sheet and each one bottle of water. Some other people around us received good voucherS. We did not. We walked around the airport for close to an hour looking for anyplace we could lay down and sleep. None were to be found. We tried to sleep on the floor but was so cold and uncomfortable I literally got sick to my stomach. Another fun thing added to mix. We were placed on another flight as 6 the next morning. After no sleeping at all we boarded our next flight Which was not a direct flight to Boston but would be from Denver to Newark then Newark to Boston. We were suppose to originally land in Boston at 0600 Monday. Instead we arrived at 1430 after getting zero sleep. My husband and I were also unable to sit together which was extra special for people around me because after not sleeping I continued to be sick to my stomach."
Cons: "Placed in middle seat with no options for isle or window due to my ticket. No problem with that if the people next to me were not so big. Young woman to my left by window was tall and broad and slept but took up all elbow and shoulder space. Guy to my right was very obese, sweaty so kept wiping his neck, head, and face with a cloth. Also had terrible body odor. I spent the entire flight in a narrow middle seat, hunching my shoulders due to lack of space. Both people taking up some of what little room I had."
Pros: "The crew was stellar! For a change, the flight wasn't too full, and one of the flight attendants went out of her way to move me and my husband to a row where we could have the middle one open. Another flight attendant was so pleasant and friendly, without being in the least intrusive, and so was one of the flight crew who I by chance exchanged a few pleasantries with. The food was reasonably good, although oddly leaning a little too heavily on the carbohydrate side. The WiFi actually worked, and the entertainment offered not bad. I liked that there were a few off-the-beaten-track choices in movies and TV documentaries."
Cons: "What I didn't like was after booking a ticket, then calling before my round trip to see if I could make a change of one day for the return. I was quoted a price of $4,870 to change two $300 tickets. I opted to not change and expressed my dismay at this preposterous fee to change. Her best suggestion was to check again after the trip out (Denver to Heathrow). I did, on Friday April 13th, when I called Lufthansa (it was a Lufthansa flight operated by United) I was told it was a mere $600 to change 2 $300 tickets. Again my husband and I decided not to do this. Yet, when we arrived at Heathrow for our return trip, we couldn't get our boarding passes because they said we were too early for our flight tomorrow. Somehow they'd changed it after we declined to make the change! We were able to get it changed back and get on the flight, but got not a word of apology or explanation. Still waiting to see if any kind of charge shows up we will have to dispute. Not at all happy with Lufthansa for this."
Pros: "Seats were comfortable, we were in first class. United provided a good selection of recent movies."
Cons: "United stewardesses have little to no interest in their duties. Questions were clearly an annoyance to them. The leg of flight from Denver to Des Moines was very uncomfortable, seats much to tigh, no leg room. Gate staff in Denver were exceptional. United needs to revisit their time for loading. We preloaded, I had a broken leg, I was traveling with a special needs woman. We just reached our seats when other passengers were prodding us to sit so they could board no time to settle. Not impressed"
Pros: "The flight attendants were so nice, and although our flight was delayed and hour and fifteen minutes and our layover was an hour and fifteen minutes, we were able to make our connection! Since our connection to Portland in Denver was the last flight of the night, they were able to hold it for us. This was wonderful because there weren’t many flights out that weren’t booked solid for the next day. The attendants on this flight were great about updating us with information for the connections and telling us when we would land in Denver."
Cons: "The plane was delayed over an hour for cleaning. It was frustrating to say the least."
Pros: "For the first time I did not fly on a puddle jumper. Not only was it a real jet, it had good seat comfort and leg room even in economy class. The crew was friendly and attentive. They came by with offerings of water at least 4 times for a 2+ hour flight. Contrast that with my last two 5 hour flights on Virgin and American where they came by with water — ONCE. WiFi wasn’t working for either flight and of course the lack of decent food is discouraging. The coffee has improved which is a plus. Overall, good job, United! Nice not to be jammed in like sardines for once."
Cons: "Every time I fly to Denver, we land in one terminal and your connection is in another terminal that requires a train ride to get there. ,ayovers are short — generally barely an hour. If the flight is late you stand a very good chance of missing your connection, as I’m betting happened to over half the passengers on this flight. I was the lucky exception — this aircraft was actually the connecting flight too. Why can’t all United connections be in the same terminal? It makes no sense."
Pros: "The flight was on time"
Cons: "This was a smaller plane (4 seats across). Knowing this, they didn't bring enough luggage carts, so they only brought some of the luggage to the baggage claim and didn't tell us this. 5-6 of us waited and waited and finally asked someone who told us that they had to go back to the plane to get the rest of the luggage. Those of us still waiting got to wait another half hour for our luggage. Talk all they want, United just can't seem to get it right. PS: those of us who had to wait were the ones who got to the San Antonio airport the earliest and thus our luggage was on the plane first."
Pros: "We will never fly united... NEVER EVER AGAIN"
Cons: "United airlines employee Mearle at the check in counter was extremely disrespectful, Rude, and arrogant towards everyone in line at the counter Trying to check in. Many customers including us waitted in the check in line for 35 minutes or more while Mearle proceeded to chat on her cell phone (personal call), and taking a break leaning the check in counter while everyone waited on her so she could assist with check in. Finally the passengers in front of us voice their concern to mearle stating that everyone is going to miss theirs flights if she didn't assist us all right away. Mearle responded by snapping back by saying "it's not my fault that united keep us understaffed and pay us enough to care " then laughed and walked away again. At this point we realized that if we did not get immediate assistance, that we would surly miss our flight. I walked in front of the line on behalf of everyone standing in line and reiterated to Mearle in a firm tone that she insisting check in the remaining 12 passengers immediately. Mearle snapped back telling me to "worry about my own self and don't tell me how to do my own job". Feeling very stressed out And worried about missing my flight went and stood back in line again. A few moments later I over heard Mearle tell the passengers ahead of us " you're too late. You've missed your flight" these passengers became very upset with Mearle telling her that she's the reason they missed the flight and Mearle laughed and said out loud to everyone else in line.. "you all missed your flight. You all should be more responsible next time and get here earlier" and then Mearle walked away never to be see again. Many of us missed our flight which caused many of us to also miss our connecting flights. We immediately called the 800 number and filed a complaint. Then we were forced to drive three hours in traffic to LAX where we caught a later flight and barely made it to our destination in time for our work event. We swore that because of Mearle and her disgusting behavior that we will never ever fly united again (and I fly a lot for my job) and since that horrible experience with Mearle two months ago, I've flown on four trips spending over $2300 dollars and every flight has been booked through American Airlines. Do to Mearle's bad attitude, disrespectful personality, and poor representation of united we will never do business with united again. We suggest united airlines remove Mearle from Having any contact with the general public as we are sure that Mearle is loosing customers for united at a very rapid pace."
Cons: "Seats to small. But I am 6'3"" and my son traveling with me is 6'5"."
Pros: "Nothing about this airline."
Cons: "The crew at the gate was really rude. Zero customer service. She raised her voice at us and another customer who was charged $50 for our carry on. Not only was the flight delayed for over 2 hours. We were not informed that we could not bring a carry on even when we were at the main entrance with an agent for over 30 mins when you entered the airport. All their staff needs new training everyone kept on giving us a different answer. We asked because of this delayed will our room be comp due to the fact we will be missing our connected flight. On the phone the agent said yes. When we got to the airport that agent said no. When we got on the plane that agent said no. When we landed in Denver that agent comp our room. We ended up booking a room making sure we had a place to stay at night. It created more work for us because we were trying to cancel our room took even more time. Definitely wanted to give United the benefit of the doubt that they were at least at the level of American Airlines. The last time we flew United it was delayed for 8 hours they ended up canceling the flight. When we called they said it was the weather and we told that agent it's mechanical issue because we are watching someone remove the engine. We will stick to American Airlines. Free entertainment."
Pros: "I liked the legroom of Economy Plus. The flight itself was good. Didn't buy any food."
Cons: "We arrived late in Denver and had to sit at the gate and wait for the jetway person to arrive and connect the jetway to the plane. I also didn't like the fact that I had to buy Economy Plus because my wife and I were not only not assigned seats together after booking, we were not assigned seats at all. When I booked the flights I was only allowed to choose seats for the first flight - Charlotte to Houston...but not for the other three legs of our Charlotte to Seattle trip. The only two seats together from Houston to Seattle were in the very last row. And, on our return flight we had to purchase Economy Plus in order to sit together."
Pros: "Flight was smooth and on time"
Cons: "The boarding gate attendants were rude and uncaring when we asked them to help us switch pre-assigned seats to ensure our two year old sat with us. While we might have understood better had they been empathetic, they were rude and uncaring and said when you book online you sign a waiver and they can not do anything about this. Wow. This was our flight back. Originally on the way to our destination we had used Delta and that customer service experience was completely different even though that flight was full too. Never flying United again as long as I can avoid it."
Pros: "free movies on the flight with the united app"
Cons: "The flight attendant was late delaying boarding 20 minutes. Once they started, people were lining up to board. This is a normal behavior however, there employee decided to stop boarding because she said people were crowding. she stop boarding for another 20 minutes. Now, this was a large flight and there wasn't enough room for everyone to stand off to the side. She was rude and there was no reason for this especially when the flight attendant was already late. The plane was delayed 45 minutes due to this"
Pros: "Nothing I won't be flying united again!"
Cons: "The lady at the gate when boarding was not friendly and was not willing to help us get seats together. I was traveling with my mother, husband and two infant children. And it was like pulling teeth to get any information out of her. She did not even tell us we could board early to get situated on plane! I also called earlier that morning and spoke with a man on he phone at united who told me he put us all in the same row. That was a lie bc when we checked in at the gate to get our seats the lady said no one was sitting next to each other! That lady was rude and short tempered! Awful experience will never fly again!!"
Cons: "For some reason, the crew was not letting anyone bring their carry-on bags onto the plane, but there was clearly enough space in the overhead bins. If there was an issue with putting stuff in the overhead bins, they should have explained why we couldn't bring our belongings with us instead of yelling at people for trying to bring stuff on the plane that had plenty of space. I saw 4 or 5 bins that were completely empty and that was in the back of the plane I don't know what it looked like closer to the cockpit. Either way, the gate crew was very rude to everyone and it was very unpleasant to experience. Thank you for taking the time to review my feedback."
Cons: "When all the passengers, who book the flight, cannot be accommodated, the airline should not allow booking for that flight. Having a ticket and a boarding pass to board my flight, I was still told (and was not asked if I would like to do this) to take another flight route, which would take me to my destination 5 hours later than my booking time. The complimentary vouchers is not always appreciated when the passenger is already exhausted from previous flughts, and then is told to spend additional time at the airports/flights just because the flight went overcapacity. I wish the flight staff had asked if anybody on the flight was willing to volunteer for a different flight, instead of just making the 4-5 passengers take this alternate route, all because of the overbooking. Also, the flight gate as mentioned on the boarding pass was not accurate, and the only way a passenger can come to know of the change, is if the passenger makes an effort to go verify this information. IMO, the airline should make an announcement, at the least, at the gate mentioned on the boarding pass that the gate has changed."
Pros: "I liked that they were polite and friendly during the national United flight groundings due to the computer error."
Cons: "I did not like the terrifying situation in which the pilot said we would be landing in 15 minutes (at this point we were close enough to the ground that I could see cars ) but then without any further announcement proceeded to point the plane upwards and started flying up up up so that all the city lights disappeared and all I could see were stars next to us. I asked 2 different flight attendants wtf was going on and they both said "oh he's just looking for smooth air" which was clearly BS because I was in the very last row of the plane and if there had been rough air I would have been the first to feel it. After inexplicably shooting upwards for what felt like an eternity we finally turned around and ultimately landed and guess what, no rough air to be found. Now I know why airplane pilots update you all the time, because when he pulls a maneuver like that without any warning it is terrifying and all I could think of was the suicidal dude in Germany from Lufthansa. Not cool. Other than that the flight was fine and they were really nice despite the like 3 hour delay or whatever it was. It cost me an extra $60 cause I arrived so late my husband and baby couldn't pick me up anymore but they offered a credit for a future flight so it's ok. I appreciate the gesture."
Cons: "A passenger had to move because of an allergy to the "emotional support dog" in the seat next to her. They moved her before the rest of the flight had boarded, so the seating got messed up and took quite a bit of time to sort out. The flight crew seemed to be extremely put off by the whole scenario and couldn't seem to keep their displeasure professionally under control. I ended up volunteering to move because the passengers who caused the problem refused to bend. For all the crew's displeasure, they didn't handle the passengers, the passengers handled them."
Pros: "Get to Denver, they tell me I don't have a seat, they asked me if I wanted to fly out the next day because they over booked met three other people who had been there for 10hrs because they did the same thing to them! One girl told me they told her it was because we paid less then other people! A nice couple stayed so I could come home. I was pissed! My daughter flew into Houston, the flight was late getting in to LA, by two hrs, missed her connecting flight to San Luis Obispo, her sister had to drive down 4hrs to pick her up and drive back because she had work! Not happy!!!!"
Cons: "I was flying home the day after having broken my L5 Vertebrae. I was held up in security because of the patch the doctor put on my back and although the TSA employees were very nice and friendly I almost missed my flight. While boarding, the staff took the opportunity to berate me for being late. While I understood why, it was really unprofessional to speak to a passenger like that without the full context. It didn't help that I was really cranky. Never had a bad experience with united before so I was very disappointed."
Pros: "The friendly co-travelers as there is no food or entertainment for people on a budget. Better than my flight TO SLC which was cancelled the first day, then delayed the 2nd day. Airport services saved my day by carting me to the connecting flight TO SLC from Denver as there was only 15 minutes to get from one end of the concourse to the other. A little difficult to run there at my age. Any chance of allowing people with connecting flights disembark first instead of last in this situation?"
Cons: "Due to inclement weather conditions no liquids were served. Small bottles of water would be great - less likely to spill over in bad weather and thirst would also be quenched. Lack of luggage space for those of us with the correct allowance hand luggage instead of all the extra large pieces because people don't want to go to baggage claims or pay for baggage. Truly their suitcase not paid for is the same as mine paid for. Difference is the inconvenience of having to keep my hand luggage at my feet because of the larger pieces filled by passengers in group 1, 2, and 3 over my designated seat area."
Cons: "I told the checkin agent that I would need a wheelchair at the Denver and OHare airports. I told the flight attendant on both flights. I would need a wheelchair at arrival. No wheelchairs for me. At Dwnver they were able to find one for me but with no one to push me. Eventually the pilot who flew us to Denver stepped in and got me to my connecting flight gate, bless his heart. At OHare no wheelchairs for anyone who had requested one. Complete chaos. I finally had to walk to my connecting flight from terminal C to terminal B. Very exhausting for someone with cancer who is exhausted most of the time. Your wheelchair service is completely ineffective, disappointing and a cruel joke."
Cons: "Unable to pre-check online. Unable to check at the check in machines--had to go up and check in at the counter, long wait because there was only one clerk. We were then given a ticket just to get through security and had to check in a second time when we get to the gate for seat assignment, which is ridiculous. Why couldn't that be done at the 1st check-in? The clerk told me she will call me when she has the seat assignment/ boarding ticket but she never did and I had to go back up to ask for them when it was getting close to boarding time. At the last moment minutes, volunteers could check in their carry on for free....It would have been nice (and less hassle) to have that option at the 1st check-in."
Pros: "Once flight began it ran quite smooth"
Cons: "I chose seats when I booked the tickets. So... Not quite sure how both myself and my partner didn't end up seated together, and both ended up in a middle seat sandwiched between 2 overweight people... Are you little people profiling to break up the overwhelming number of big people? another couple with 2 kids were also broken up into distant areas on the plane. I know everyone complains about so many things, and this wasn't the end of the world, but still, it's not ideal. The seating/etc seemed more disorganized than usual for this flight."
Cons: "I'm usually a patient person, but my flight was supposed to leave at 525am and didn't leave until 730. This was the first flight in the morning. We boarded, waiting 30 minutes on the plane, they told us to get off because there were computer issues. Why wasn't that checked before everybody was boarded? Once we got on the plane we had to wait another 30 minutes for the crew to get someone's luggage from under the plane. Why wasn't that done while the computer was getting fixed? I didn't get to Denver until 1040am missed my flight and didn't get to get on my connection until 500pm. In the meantime I called to get on a different flight at 1, but the guy on the phone didn't actually book me a seat. The gate people weren't very nice."
Cons: "My boarding pass was not scanning which was holding up the line. A second person came over to approve me getting on the plane. That person made me check the size of my carry on bag, which had gotten bigger from some things I purchased in the airport but was just a touch too large for their sizer. She attempted to check the bag meaning I wouldn't have it until my final destination, which I was NOT ok with for two reasons. One was i had a 3 hour layover after this flight and needed work materials inside. The second was i was on a time crunch to get my ride at my final destination and was only traveling with carry on. She was very rude and insitant on it fitting inside the sizer as she stood over me with the tag to check my bag. I managed to take some things out that I moved into my backpack, which meant I had to awkwardly carry my blanket and travel pillow onto the plane. The most frustrating part was when I got on the plane, it was oversized top carryon bins, so the extra inch my bag grew would have been fine. Because of the time it took me to rearrange, i was the last one on the plane and all the bins had been filled with tiny second bags, but a few people on the plane had seen what happened and they rearranged a space for me. Also my video screen was broken and everyone else's worked. And there were two screaming babies around me the whole flight, but that is no one's fault."
Pros: "The plane was clean, flight was smoothe, cost was good."
Cons: "Made me check my carry on because they stated there was no room which was not the case when I walked on ( found at least 6 spots). I requested to at least be able to look for myself seeing as how my seat was in the very back, but they refused. Also, allowed many customers to store their personal bag ( their backpack) in the bins that were oversized which should have counted as their carry on, just allowed them because they wanted to. They should have made those individuals check their "carry on". Also limited snacks available by the time they were able to provide service to my area of the plane."
Cons: "About two hours before my flight, it was canceled after previously making an airplane switch the night before after checking in online. The I received an email while I was on the way to the airport saying that the airplane that I was going to fly out on was canceled due to airplane maintenance. While I am happy they didn't fly the plane while needing maintenance, they should have planned ahead and known of the maintenance or had a backup ready to go. Obviously it must have been something they just found, but in the big picture of things. You have to pay an way to much for a flight as it is. They should have to solve their own issues to honor their part of the contract. We (as customers) can't cancel a flight with out penalties. Why shouldn't they have to do the same?"
Pros: "Smooth boarding. Friendly crew. Got us there on time, despite a late start That included a gate change."
Cons: "Was asked to check my carry on bag, because the flight was full. Meaning they sold the seat I purchased for my wife (who was unable to make the flight). I did so, but when I looked in the overhead bin after the flight, it was empty. When we arrived in Denver, I waited at the baggage carousel, watched everyone pick up there bags, until there were only 5 or 6 bags going around. I then went to a counter behind the carousel and asked about my bag. I was only then told that my bag had been there the whole time I was waiting."
Pros: "Very friendly and helpful staff."
Cons: "The fact that we had a connecting flight to minot from Denver. Arrived late to Denver because of weather, but my stroller that I had left on the jetway in Seattle was never put on the plane which I didn't know until I got to minot. I was going to wait for it in denver, but I would have missed my flight to minot had I waited 5 more minutes. We arrived to minot only to find out that our 3 suitcases, one stroller and 2 car seats were never in the flight. Awful! And my connecting flight was even delayed an extra 55 min so I don't quite know where my things are."
Pros: "Once on the aircraft everything was just fine"
Cons: "First of all it was delayed, no big deal but once i checked in I wasn't even assigned a seat. I try to find an agent at the boarding gate and none to be found. They finally arrive 30 min before take off and then assign me a middle seat when I specifically picked my seat weeks earlier and of course was one of the last people to board barely enough time to search for a place for my bag and get to my middle seat in the back of the aircraft. Not even a sorry or any type of compensation for a terrible experience"
Pros: "On time."
Cons: "United has squeezed its Economy class customers into seats that are tolerable only for the shortest. If I were an inch or so taller, I would have found the space intolerable. As it was, my knees were against the seat in front. For a flight as long as this one (over 5 hours from Anchorage to Denver), it was uncomfortable to say the least. The middle of the plane was nearly empty, because United charges $75 per seat for an upgrade. For the round-trip for two of us, that would have added $300 to our bill. The fact that so few are willing to pay the upgrade fee indicates that the increment is too large."
Pros: "The flight was smooth. And the wine was good."
Cons: "I paid for 2 round trip tickets and because my son was not there for the first leg, they resold the seat. So they got my money and the other person's money for the same seat. I wanted both seats and paid for both seats. It is theft and should not be allowed. The flight attendant was extremely rude and dismissive. It is a poor practice. You could have at least asked first before rebooking the seat. At least have offered compensation or something. I probably would have said yes Anyway. It's the principle of the process being wrong to the consumer which only benefits the corporation."
Cons: "My flight was scheduled to leave at 4:51 pm. I arrived at the airport 2 and a half hours before my flight was to leave and I read the departure board to see that the flight was delayed due to maintenance. Then I saw that it was delayed again because we were waiting for a flight coming in from the Bahamas. Well my flight didn't take off until about 7:30 pm. I arrived in Denver around 10:00 pm which made me miss my shuttle to the Springs. I am a diabetic and was in need of my medication so I needed to get home. I spent extra money to take a bus to downtown Denver and a grayhound bus to the springs and a cab to my home. So my trip cost my an extra $55.00 dollars I didn't have. I have always taken United but after this experience, I will never again take United."
Cons: "Recently United decided to cancel all of their flights to Denver due to an April snow storm. United was the only company that chose to cancel rather than delay flights. Our flight was cancelled 24 hrs before any snow fell. Their solution was to offer us another flight over 72 hrs out. After spending 6 hrs on the phone with this company (not exaggerating) I feel entitled to say that this company holds zero accountability or concern for their customers. We had to spend an additional $500 to get to our destination last minute through JetBlue."
Airlines flying from Taiwan Taoyuan Airport to Colorado have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Taiwan Taoyuan Airport to Colorado
Masks required on board, masks provided on flights from Taiwan Taoyuan Airport to Colorado
Social distancing seating
Middle seats unavailable to book on flights from Taiwan Taoyuan Airport to Colorado
Testing for antibodies, testing for symptoms for flights from Taiwan Taoyuan Airport to Colorado
Waiving of change fees. Search flexible flights from Taiwan Taoyuan Airport to Colorado