I am very disappointed in the way my ticket was checked when I was heading to Bucharest from Athens.
I had everything ready my boarding pass my passport and my visa.
Then the woman who was checking the tickets before we entered looked 2 seconds on my passport and said we have a problem we need to call the immigration. She started calling people and called her coworker, she didn't tell me what was going on! She didn't explain what was the problem, I asked her a couple of times what is the problem she just said we need to call the immigration.
I asked her one final time tell me the problem! Then she finally told me, but it turned out obviously she didnt read my visa correctly, there was nothing wrong with my visa or my ticket, the problem was she misread my visa!
Then she said oh I didn't see that sorry.
This took approximately 10 minutes.
Ok she apologized but it didn't sound sensere or honest.
I felt embarrassed and humiliated, specially when she kept saying we need to call the immigration like I am some kind of a criminal.
I was NOt treated the way customers should be treated.
She did not have to be rude in the first place, and she should have apologized in a decent manner wihout any attitude.
It would be great if you tell your employees to treat everyone with the same respect, and that they shouldn't descrinate against any nationality.
Just because I am from the middle east doesn't mean I should have a problem with my visa! And just because I am 22 doesn't mean I don't deserve a decent apology!
Thank you for having the time to read my complaint.
I was unable to take the flight due to the coup. But everytime I call it can never speak to a real person and the one time I did they said they would get back to me and it's been over a week. What can I do to get a reimbursement???
Pretty good service from the crew. That's about it.
Some of the tiniest most uncomfortable seats I've been on. I did not realize that Aegean was a budget airline going to a third world country (Greece??!). Flight was late but they pretended that it wasn't (45 minutes)
The flight was late by 9 hours due to missing crew. We rushed into an airplane after 5 hours of waiting, then rushed back to the terminal to wait another 3 hours until our departure. Very little explanation provided by the staff.
Very disappointed with El Al service.
The cost I was quoted gave no indication of a baggage fee when I booked on Kayak. I have been on honeymoon traveling for 9 months now and this about the 5th time this has happened using kayak. I learned my lesson after all the unexpected bag fees I paid in Asia and now use "view deal" button to make sure there are no hidden charges (the no bag fee included usually appears first and is a different price than the rest). This flight did not appear to have any hidden costs when I booked and I saw not baggage warnings through the process I paid $140 for what should have cost $70 and nearly missed my flight. As Vice President of Marketing for a fortune 500 company, I feel strongly Kayak is making a mistake by allowing these types of misleading deals on their sight. I have no problem paying the fee but dont want it to be a an overpriced surprise at the airport. We still have 3 months left on our trip and Im not sure I will use Kayak anymore. It's unfortunate, because up until now, that's all we've used.
David Cole (email@example.com)
The entertaiment was fine and the crew were polite
1,The food was bad. I was unable to eat. Simple food would have worked. I chose fish but hardly ate since it tasted bad. Additionally I am allergic to diary products and was not given a chance to express this when purchasing the ticket so I arrived in Rome extremely hungry. I ate at the airport on arrival in Rome,
2, There was no toiletries bag handed out i.e toothpaste and socks to keep us warm.
3. Was surprised that the food was on sale Brussels to Rome. Abidjan to Brussels was free food then mid flight rules changed and the food was on sale on the last leg of the flight.
bad customer service. No reliable information about the flight. How someone who never took an airplane can know that you have to get a visa when going to canada. If your ticket says your last destination is us. And i did not even got a full refund for their stupid mistake. Lack of information. You guys should be more careless for your customers.
The flight attendants were quite cheerful and helpful. And the meal service on the flight was quite nice, including the meal, beverage and tea service.
From the moment I arrived at the airport, the machines would not accept my passport, then when they finally did, they would not print my boarding pass. The staff at Athens airport were not at all friendly nor welcoming. Their system had booked me into a middle seat near the front of the aircraft even though there were empty rows a little further back. Why not fill aisle and window seats first? So I had to change my seat during check-in. The original aircraft was apparently due for some sort of inspection which was unscheduled and they had to change our aircraft (either a really poor job by aircraft operations, or code that something bigger was wrong). This delayed the flight. But it wasn't until after we had all boarded the busses going to the out gate that they realized this was going to be an issue. Get off the bus, back inside the gate area, and wait for more information. The plane we were on seemed very old and in need of much attention as there were large spots of missing paying along the wing (just outside my window).
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