Cons: The worst part of this whole ordeal is that we paid for an El Al flight but were serviced by a completely different airline; very disappointing and deceptive. The airline "Prestige operated our flight from Toronto to Tel Aviv. The air plane and the crew were NOT el Al. The airline Prestige had an older aircraft with no TVs, entertainment for kids, the crew was not El Al for an overseas transatlantic flight VERY poor...on the return flight from Tel Aviv the same airline and aircraft operated by Prestige airlines was utilized and this time the ordeal turned into a nightmare. During take off from Tel Aviv as the plane was gaining speed to go into the air one of the tires blew and we almost had a catastrophe on the runway. We were on the runway for 2 hours and then deboarded; waited in TLV airport for 8 hours before taking flight on an actual El Al plane. The point that needs to be made is to verify that you are taking an actual EL Al plane NOT a partner airline....the airplanes on an actual El AL fight are accommodating and offer good service, food and entertainment (which is much needed on a transatlantic flight; especially if traveling with children).
Oct 27, 2016
My checked-in suitcase did not arrive in Tel-Aviv.
Cons: My checked-in suitcase did not arrive in Tel-Aviv.
Could not get the boarding pass (for Boston - Tel-Aviv leg) in Orlando.
When arrived to ElAl departure gate (after just landing from Boston), no staff was there to explain to me what to do, where to report, how to obtain a boarding pass.
Nor were there any written directions on the email booking confirmation what to do.
I had to (LUCKILY. correctly.) GUESS that I need to exit the airport and re-enter at same terminal E, but in the check-in/ticketing area. I did get my boarding pass, but it was too late to arrange for the seat type I preferred.
Watching movies is theoretical as every time someone passes through the isle (necessary for flight attendants, passengers going to the toilet, passengers who must stretch and move-about), the view to the screen is blocked.
The food on that particular ElAl flight was not tasty.
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