It is a discount airline -- amenities are not to be expected. The staff was nice and courteous.
The flight was over an hour late. Seats are definitely small. Food/beverages were stupidly priced.
Everything went smoothly and well…
Everything went smoothly and well…Until I had to wait 45 minutes for my bag to show up on the conveyor belt in the baggage.
Boarding was delayed with no explanation or update. Seat choice was an added cost. Baggage was an extra cost and even higher at check-in. You had to pay extra for a meal beforehand and if you didn’t there was nothing. You didn’t even get offered water or a soda on a 7 hour flight!
Very smooth and organized all the way.
I was in the back of the plane, the constant flushing of the toilets and loud staff gathering made it difficult to sleep. Staff lacking customer care. Lack of new movies playing and the food/snack selection was poor - no snacks or even refreshments offered to passengers not even water, i had to buy bottles from the screen constantly.
Low price, new smart aircraft, comfortable journey in Premium, excellent service from the crew.
In-flight entertainment very limited. Not many movies, strange tv program content, no music at all. The flight was late leaving Oakland and the pilot didn't make up any time, so I nearly missed my connection in Stockholm. Aalanda airport was part of that problem as transfer security had a single line with one really slow person manning it! That all added up to a long line of very anxious travelers!
Flight was cheap and the crew were friendly.
So uncomfortable, little leg room, you have to pay for water. No free entertainment provided.
cheap and clean with efficiency.
No TV game or movie.
Very helpful staff at Reykavik
very thin hard purple seats were very uncomfortable.
Excellent value for the price. Very democratic, none of the Senator class bullshit. You are honest about what the money buys and what it doesn't.
Seat was not terrifically comfortable, but I have had worse.
They boarded us through the gate and then we just waited on the walkway to the airplane since they weren't letting anyone in. Very frustrating. Flight was delayed.
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