Daily cleaning, installation of cabin HEPA filters
|August||Best time to beat the crowds with an average 4% drop in price.|
|December||Most popular time to fly with an average 14% increase in price.|
Average price round-trip
|$317||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Scores according to KAYAK customer reviews
Cons: "XXI Century, California, variety of drinks on board: water or orange juice. Are you for real??!"
Pros: "The seat was nice."
Cons: "Offered water or Orange juice in a can due to a short flight. I may recommend no canned orange juice, due to the quality ingredients and something more freshly squeezed for health benefits. And offers coffee or tea."
Pros: "On time departure"
Cons: "My seat didn’t lay back"
Pros: "Quick boarding"
Cons: "More room"
Pros: "The crew was very happy and welcoming."
Cons: "We were late and I missed my flight. I was told Flt 452 from LAX to JFK is notoriously late. Also, there could have been more updates about our delayed arrival."
Cons: "Please offer more gluten free food options. Thanks!"
Pros: "The crew was very nice and polite. The loading went smoothly."
Cons: "The free snack maybe could be a sweet or salt option that is the only thing I could think of."
Pros: "Direct flight! And essentially on time arrival!"
Cons: "Refreshments served not close enough to start of flight. Boarding delayed."
Pros: "They were really nice. The flight was delayed due to bad weather in DC and they let us deboard for awhile to stretch our legs, etc."
Cons: "Nothing. Even their legroom in coach was good!"
Pros: "Each seat had its own built in free movie option."
Cons: "We were delayed for three hours and they really had no other options and didn't offer any apology gifts in condolence. I had two small children and they didn't even offer a snack."
Cons: "We were packed like sardines in economy class but the in-flight entertainment selection made it bearable."
Pros: "My bags were about 3 pounds heavier than allowed and she let me in with them. The crew is overall very nice and professional."
Cons: "Spacious comfortable seating"
Pros: "I specifically book with Alaska Airlines bc in all my flights I have never had bad service. Delta, Continental, not so much. The crew was great. We hit quite a bit of turbulence but everyone was calm and the pilot sounded in control so no problem."
Cons: "Tons of empty seats but airfare was still on the high side"
Pros: "Fast baggage delivery"
Cons: "Seats too small. Lavatory too small. Sink in lavatory too small"
Pros: "Seats were comfortable and crew great."
Cons: "4 hours delayed and waiting."
Pros: "The plane was clean and enjoyable with a good selection of tv shows."
Cons: "Issues with the two different airports. Both LAX and SFO have an aging infrastructure. We had difficulties boarding (jet bridge issues) and unboarding (another jet bridge issue)."
Pros: "The staff was friendly and responsive to questions when we were trying to figure out how long it would take to actually leave."
Cons: "We had to wait over an hour and a half to fly out of Nashville due to waiting for fuel to be brought to the plane. It would've been nice to know that we'd be delayed because I was traveling with a pet and I would've preferred to have her walk around the airport before having to place her in her carrier under the seat in front of me for 1.5 hours more than I anticipated."
Pros: "Crew was very good and respectful. The pilot constantly kept informing us of flight route and possible changes. Even made the passengers aware of an amazing light storm outside the aircraft that was impressive sight to see."
Cons: "The seat I sat in felt as though I was slipping off of it. i was constantly having to reposition and get comfortable. My lone issue."
Cons: "No food!!"
Pros: "Flying on a Virgin America plane during the transition and it was a nice comfortable 4 hour flight. No complaints."
Pros: "Everything and everyone was awesome"
Cons: "You have to purchase snacks. Such a big company and it can’t offer free snack(cookies or pretzels)???"
Pros: "We arrived early!"
Pros: "Everyone was nice and the service was great."
Cons: "The turbo prop plane was slow and shaky on landing. From now on I’m going to try to avoid turbo prop planes. nothing against the crew or anything, they were great. I just feel better on bigger aircraft. Also no WiFi or USB ports."
Pros: "Friendly and helpful staff"
Cons: "Plane was late arriving so it was late to depart."
Pros: "Nothing. Perhaps the airline model."
Cons: "Virtually everything. I will never use CE or most likely any Chinese airline ever again. Oh ya. Shanghai is a shithole."
Cons: "Not enough leg room. Not excited about the sausage & egg skillet for breakfast."
Cons: "Late departure (and arrival) Apparent equipment issue."
Cons: "The flight from Seattle to Chicago was canceled. They could not de-ice. Set on tarmac for 6 hours."
Pros: "Alaska never disappoints us. We lucked out with a 1/2 full flight from Chicago, so had lots of room. Each of us got a window. Friendly crew and desk staff. Timely return of checked luggage. All good."
Pros: "Direct flighy"
Pros: "Overall excellent service, friendly and professional"
Cons: "There was nothing I didn't like, flight crew was awesome, engaging..."
Cons: "Too many people with large carry-ons &backpacks made getting off and on very slow"
Pros: "Crew was nice, food was good although we had to buy it. Got one free drink because of delay."
Pros: "Fast, smooth flight."
Cons: "One hour delay for flight from Pasco to Seattle, but things worked out fine."
Pros: "Good trip with good Ser vice."
Cons: "I really hated the crew member trying to sell the Alaska visa card. I do not expect to be bombarded with advertising when I have no option to avoid it. If my only choice to avoid it is to fly another airline, I will."
Pros: "Crew always kind, professional and efficient."
Pros: "Flight was outstanding, only complaint was the security in Boston. It was very slow."
Pros: "No layover was great. The crew was fast, efficient, and courteous."
Cons: "I forgot our travel snacks, so the tiny bag of pretzels seemed extra pitiful."
Pros: "Excellent staff, pilot was very good with information us about sites"
Cons: "The internet not working"
Pros: "Comfortable not full flights, easy to board they way they do by rows!! i dont know why more people dont do that!"
Cons: "Food options for free was weak for long flight, 1 bag of pretzels and only subpar tv shows for free. Had to buy movie on own device. Just used to seat back machines with interactive games and flight tracker. So missed that at least free classic movies."
Pros: "Alaska airlines is amazing! I always feel very welcome, and there is never any hassle."
Pros: "The steward."
Pros: "The staff was awesome! Thank you! It was my first time flying Alaska & the ticket crew was great coming from Alaska to Denver. I will definitely fly Alaska airlines more now."
Pros: "Crew were great, loved having spare seats....Just a very welcoming flight."
Cons: "My screen on the Nashville to LA wouldn't let me watch the movie I wanted too but everything else was great. Glad they were there to get me home to Australia when other airlines weren't!"
Pros: "The snacks and water were great. Smooth flight."
Pros: "Funny. Kind. attentive."
Pros: "As always the Delta crew was super friendly and helpful and made the trip very enjoyable."
Cons: "Everything was perfect"
Pros: "Easy boarding, our connecting flight was at the same gate!"
Cons: "Would always love more room in comfort class."
Pros: "Safe and fast journey."
Cons: "Vegan Options for snacks"
Pros: "The crew was pleasant and helpful."
Cons: "The plane was an outdated jalopy. I thought the exit doors were going to fly off. This was in vast contrast to the 737 plane that we had taken earlier in the day for a flight from BNA to ATL."
Cons: "My hard shell suitcase was broken during the process not sure when or where. Items in my suitcase were also damaged. The seats are so close together that it was very hard. If you are a bigger person I recommend flying first class."
Pros: "I liked that is was a short flight"
Cons: "Plan was old. Seats not comfortable. Plane not clean. Flight attendants not attentive. A lady stored her carry-on on the floor in front of her and she was in the emergency row! Attendant walked by before takeoff and said nothing! Really?!"
Pros: "Great staff."
Cons: "They lost my bags in Amsterdam."
Cons: "Check carefully! Our flights were changed and the first was only ten min difference so didn’t think anything of it but when we went to check in they said we would probably miss our connection. The problem was not the time but they changed GATES were really far apart. Was resolved but kind of a hassl"
Cons: "No in flight entertainment behind the seat"
Cons: "Overall it was a great fight on time boarding. Earlier arrival to norfolk than advertised Excellent crew. This is my 3rd time flying Delta I’m impressed."
Pros: "Amazing SLC Skyclub crew"
Pros: "Getting to my destination."
Cons: "Leg room, more room for carry on bags, coats, etc."
Pros: "Great food and bev service"
Cons: "Flight Delayed > Pilot on Connecting Flight"
Pros: "There was no flight booked by Kayak although I paid for my trip. I’ve addressed this 3 times & still have yet to receive a call from customer Service."
Cons: "Poor service"
Pros: "Food Getting moved to the exit row for the extra leg room"
Cons: "Didn’t like having to wait so long to book my seat and ended up on the back row the worst seats on the plane"
Pros: "Everything was excellent . The food was good The crews were friendly courteous and professional. The planes were well maintained and comfortable. Everything but one thing was excellent"
Cons: "The one thing that I didn’t like is that I have a disability and cant walk very well so I requested a wheelchair and assistance to the plane. Everywhere the service was impeccable except for Nashville I never did get the wheelchair and had to walk to the gate My back hurt me for most of the next 24 hours. In my own country I was treated the worst."
Cons: "Connection time was very short and arrival and departure gates were very far apart. The gate attendant at the arrival gate wasn’t very helpful or sympathetic."
Pros: "Friendly crew."
Cons: "Flight was fine."
Cons: "I couldn’t sleep in a chair... wish I could"
Cons: "Really rough landing"
Pros: "Newer plane. Friendly crew. Landed safely and on time."
Pros: "First time back in about 15 years and what an improvement. Customer service is important to Delta and it shows."
Cons: "WiFi didn't work for me at first."
Cons: "Gas fume on the back seats are horrible"
Pros: "Quick and easy."
Cons: "Boarding was a little bit rushed and the gate agent was visibly irritated by some passengers who didn’t check their bags."
Pros: "On time. Seat upgraded seat to Delta Comfort plus, courteous flight crew, music before take off and landing."
Pros: "The plane had mechanical so we had a long delay. No fun"
Cons: "Almost an hour late leaving the gate."
Pros: "Upgrade to ComfortPlus"
Pros: "It’s was super smooth! Fast service and great customer service."
Cons: "The intercom was a little messed up."
Cons: "Wouldn’t let us take our carry-on because they had overbooked and had no more room in overhead. Delayed our first flight and then our connecting flight left *early*. (If you know you have customers with short connections, why leave early to make their connections even shorter?) Then told us they would not pay for our hotel since it wasn’t their fault. Gave us a “discount” with a nearby hotel that was more expensive than what you could book it for online. Had to wait several hours for them to get us back the carry-on luggage that they insisted we check in the first place."
Pros: "I got to fly where I needed to go."
Cons: "The vents above my entire row of seats did not work, meaning there was never any air coming out even when they were fully open. This made for a long, hot, claustrophobic ride. The flight attendants seemed first disbelieving and later unconcerned that no air came out of our vents. I doubt they even reported them as broken after the flight. Delta's new boarding process is absolute chaos. More than half the plane had no seats assigned until 20 minutes before boarding, and the seats were displayed on a screen a good 25 feet away from the gate, meaning people had to constantly walk back and forth between the doorway and the screen. The gate agents were clearly overwhelmed. If this is how Delta is organized now, I won't be flying on them again."
Cons: "Delta staff taking care of rude/beligerant guests first vedore guests patiently/kindly waiting in line ... children watched that behavior and the jerks recieved special treatment. Flight staff ripped up guests boarding pass in face. Staff allowed ys to board plane and put our bags under plane and then crew timed out before take off. Never will use Delta again."
Pros: "The plane went where it was supposed to go."
Pros: "Seating and boarding were fine. That process was relatively quick/straightforward"
Cons: "I have never had an on time Delta flight, and hopefully, it will happen one day"
Cons: "After waiting patiently through a 3 hour delay we were inbound to Minneapolis. We were set to arrive at 9:45 pm and there were multiple 10 pm connections. Delta flew into the furthest gate away, didn't communicate with the connecting flights to give it 5 more minutes and didn't have transportation waiting to bring us top our connections. After ruining across the entire length of the MSP concourse I arrived at 9:58 only to be told they already left. Worst communication I've ever seen. Delta should be ashamed."
Pros: "Fast boarding one way from Nashville to Boston. Smooth ride and on time."
Cons: "Trash onboard from previous flight and flight attendants texting during beverage service and seemed annoyed they were having to hand out drinks and crackers. I don’t enjoy feeling like a nuisance when I’ve paid $250 for the flight. FREE WiFi didn’t work. I always avoid Delta when possible."
Cons: "Delta's entertainment app does not work with Kindle Fire"
Pros: "Landed 45 minutes early! Allowed me to take an earlier flight Detroit to Boston which made me really happy"
Pros: "It was good"
Pros: "Flight crew were friendly and engaging."
Cons: "Delta customer service- terrible when I called about reservation. Agent upon arrival at airport clearly not happy about 5am shift."
Cons: "727 modern plane free movie free Wi-Fi"
Cons: "The airport crew at the check-in desk was rude"
Pros: "Short flight 35 minutes, Attendants were magnificent - friendly and focused on the customers as if they were important human beings spending hard earned cash instead of live cargo whose fares were already in the bank. This factor alone will cause me to choose Delta over others despite any small difference in price. Never waited very long in any line. Zero frustration."
Cons: "Had to pay to check a bag for the 35 min. domestic leg of my international flight which carries no baggage fee ON THE SAME AIRLINE booked at the same time. Lame."
Pros: "Wonderful Crew"
Pros: "Not as other as flights"
Pros: "The crew was nice and friendly. I was super tired so I slept almost the whole way through. But they still left a bottled water and snacks for me. Very thoughtful."
Cons: "Everything was good, no complaints."
Pros: "Flight attendant was dilligent"
Cons: "Customer service was AWFUL after our flight was delayed from Nashville to Dallas causing us to miss our connecting flight to Bozeman. I will definitely NOT be coming back to American Airlines after that experience."
Cons: "Always too many people."
Cons: "Very small plane, economy seats only."
Pros: "Great crew very friendly"
Cons: "Small plane"
Pros: "The food was pretty good Good choice of movies The staff were very good"
Cons: "My wife and grandson got bumped from first class to business. This was my grandsons first transatlantic in first class so I was livid. I booked the ticket with the most miles and had their seat assignment since March and was checked in with a boarding pass at first point of departure. Seeing your grandsons enjoy their or not is priceless"
Pros: "British airways 787-8 Dreamliner. New-ish plane. Nice crew. Food was good"
Cons: "Business class seats were cramped. No place to put a book af glances when going to sleep. Headphones are not noise canceling, thankfully I brought my own"
Pros: "I am so glad that there is a direct flight from Des Moi es to Philly. Our flight home arrived a little early and the crew was very responsive and professional."
Pros: "The seats were comfortable and the entertainment console was awesome!"
Pros: "The agents kept us posted"
Cons: "The delay but it happens"
Pros: "It was a great flight"
Pros: "Flight arrived safely"
Cons: "Everything else"
Pros: "Everything else"
Pros: "Flight on time."
Cons: "I miss friendly Southwest. Even the assigned seat is kit enough for me to use AA again. People smile at Southwest and seem to enjoy their job."
Pros: "Everything. I bought some souvenir magnets from the shop across from Starbucks near Gate C5(?). The gentleman working the register was very pleasant and was a welcome personality so early in the day. As a service member, I would like to thank him for his service. He was consistent in asking patrons whether they’d like to purchase a travel kit for the troops. A few patrons were abrupt and responded rudely but he maintained a level head and pressed on. Great attitude and professionalism. Thank you very much for your support! Also, I was able to get my Military discount applied towards my purchase which enabled me to purchase 1 travel kits for my fellow service members. A little goes a long way and when returning from deployments or coming home for R&R, it tends to be hectic and I, myself have often forgotten toiletries which I was able to get from the USO. The USO staff were also friendly and did an amazing job handling all of the personnel that funneled in, exhausted. Great attitudes and clean facilities. I would love to see an expansion to this USO location. They were full up this day, thank you for having this available to us! TSgt Angela Santiago Otero, USAF"
Cons: "No audio in business. No working electric outlet."
Cons: "They were late because of bad scheduling and the gate agent was rude"
Pros: "On time Attendants friendly Great service"
Cons: "No complaints"
Pros: "Safe, efficient and pleasant flight. I would fly American again. I appreciate getting a soda and snack included."
Cons: "No movie. I got "spoiled" on flight from Seattle to Phoenix with a movie perk. Was looking forward to another on the 2nd leg of our trip. I thought maybe it was an "American" thing. ... but apparently just got lucky on first leg."
Cons: "I was stranded on the runway for nearly 2 hours no air it was awful!!!!"
Pros: "That's it."
Pros: "Friendly crew. efficient."
Pros: "Narrow aisle and seating. Attendant looking at his phone the entire time we were getting ready to take off as well during taxiing and takeoff. Unbelievable!"
Cons: "Boarding was confusing. By the time groups 5&6 boarded the first groups had not finished and there were no longer any lines to control the crowd, just people trying to get on board to assure overhead cabin space."
Pros: "I got an upgrade which was nice. The crew was friendly"
Cons: "Ran out of popcorn but really nothing"
Pros: "Nonstop flight"
Cons: "Bag of pretzels to eat. Just so cheap"
Pros: "All good"
Cons: "No onboard entertainment"
Pros: "Outstanding crew and pilot dealt with some tough weather issues"
Cons: "Checking one bag took 30 minutes. Very stressful"
Cons: "Okay, but flight was delayed."
Cons: "Took off 30 mins late because of work form not being signed off???"
Cons: "Flight was delayed for over 6 hours. Had to find an alternative way to get home"
Cons: "Still at the Dam airport,7hr wait is a pain in the back!!!!!!!"
Pros: "The Crew was really kind!"
Cons: "We left over 1.5 hours late, and they told me I would make my connection. The crew said they usually wait for connections if they are that close. I missed it by 5 mins."
Cons: "Why are there no more blankets?!?! Or if there are - they are for First Class only. Ridiculous"
Pros: "Absolutely nothing"
Cons: "Our flight to Nashville AND our flight back to Dallas were both delayed due to "maintenance". Each time was a delay of a couple of hours causing us to miss both of our original layover flights. As a result, we missed TWO very important business meetings that ended up costing us over $10,000! We were unable to provide paychecks to employees! After spending 2 entire days sitting in the airport waiting, we were offered a "food voucher" for $30, were advised to go pick up our luggage first, but they failed to mention we would be unable to get back through DFW airport security just to eat!! We had to take a taxi back to our hotel for over $100 and they didn't offer help with that or anything else. This airline is the worst!!! Unless there is significant compensation offered, I will do anything and everything to destroy their reputation further. I'm in the marketing industry and am very capable of getting the word out to millions. American Airlines... 9/11...Never Forget."
Pros: "Not crowd, got a exit row seat. Plenty of room"
Pros: "delayed at both sides with very little announcements keeping us updated"
Cons: "The crew was rude"
Cons: "Being contacted even though reservation was cancelled the day it was made months ago. Caused unnecessary stress that I needed to call Airline to confirm cancellation."
Pros: "Not much"
Cons: "That the flight from Nashville to LA was delayed then cancelled due to maintenance issues and then my follow up flight to Dallas was delayed so I couldn't make the connecting flight from Dallas to LA, leaving me stuck in Dallas Fort Worth, to spend the night till a morning flight. Making me miss my first day on a new job!"
Pros: "The pilot tried to make time up in the air after we left late and it was the very first flight in the morning."
Cons: "I don't understand how a flight can be delayed and late by 40 minutes when it's the very first flight in the morning due to the plain not starting right. We have to be there early to check in why would pilot and attendants get there early to make sure plan is ready and everything checked before starting on boarding process. Heck drive the plane around to test everything. Also what's up with 1 small cookie when people pay hundred of dollars for a delayed flight. Treat everyone like first class. Better seats. Seats are way to small. And maybe lunch should come with the flight or a bottle of water and a full bag of chips. We pay a lot for those flights. After all it's so expensive to by food in the airport then you wait and find out the flight is delayed."
Cons: "Same as above."
Pros: "It was great."
Pros: "Amazing Crew! Fast flight!"
Pros: "Seat accommodations were great Gate assignments at airport should be confirmed before the plane arrived"
Pros: "This was my first time flying out of South Bend and I loved the smallness of the airport and the option to take a direct flight to Vegas to cost family. No long lines and crowds made it easy to social distance."
Cons: "I would have liked it the seat reclined slightly or had the adjustable headrest so my head wouldn't flop back and forth while I took a nap."
Pros: "Easy boarding"
Cons: "A little Snack"
Cons: "Pop and pretzels"
Pros: "The gate crew was absolutely wonderful. They made the delay bearable. The were very entertaining and friendly."
Cons: "The delay. Couldn’t be helped, but still annoying."
Cons: "Free beverages"
Pros: "Nothing really"
Cons: "Depart on time Not Loose my luggage Track all luggage every step of the way instead of crisis management only when a lost luggage claim is filed"
Cons: "Seats, snacks"
Pros: "Good pilots"
Pros: "Not much after sitting in the airport for two extra hours on both flights"
Cons: "They could have boarded flights on time or at least explained why the flight had been delayed."
Pros: "The crew was good and the flight was smooth."
Cons: "The seats were far too close to have any kind of real comfort."
Cons: "Unclear pricing for carry on bag, could have saved $30 by paying at the ticket counter (even though I was sent an eticket and boarding pass); got stuck paying $50 at the gate."
Cons: "Be on time"
Pros: "Crew was nice for the most part."
Cons: "Didn’t leave on time. Would be nice to get something complimentary for all the wasted time. Would like to be able to watch something"
Cons: "Free cokes, water, and peanuts would be great."
Pros: "Comfort nice cool cabin on boarding"
Cons: "No complaints with airline but flight was a little ruff on approach made me a little nauseous."
Pros: "No The crew was not friendly at all"
Cons: "I honestly am angry that I was charged for things others where not.This is ridiculous"
Cons: "Check in."
Pros: "Efficient, direct flight, outstanding price, quick boarding, left late but arrived on time"
Cons: "Nothing. I did not try food or entertainment on this flight."
Pros: "For exception of price there is nothing I liked about"
Cons: "Uncooperative ground crew App doesn't work if you are not from the US"
Cons: "The airports restaurants closed and security shut down as well. We were prisoners in the airport with only a vending machine. Unbelievable. Believe the Allegiant Air stories from 60 Minutes. The stories are true."
Pros: "Flight attendants were nice."
Cons: "There was no one working at the counter when we arrived at the airport and there was already a sizable line. We waited about 10 minutes before anyone showed up to assist customers. Not sure what was up with that. Very uncomfortable seats and crowded seating on plane which is typical these days everything else went fine. Flight left and arrived on time."
Pros: "Arrived on time after boarding was delayed. Great price/ you get what you pay for."
Cons: "No diaper changing station in any of the 3 bathrooms.flight attendants could have been friendlier"
Pros: "Ease of getting on and off, direct flight home, free parking in Belleville."
Cons: "seats are ok for 2 hour flight"
Pros: "I fly this airline airline quite a bit because I have family in the mountains of North Carolina. I have never had a problem with them, I fly out of Fort Lauderdale to Asheville, it's a quick one and a half hour flight. The flight crew is always professional and courteous."
Pros: "I chose this flight knowing it was gonna be a little cramped and no snacks. But I loved the price, so I booked it. The unexpected bonus was the crew. They were down to earth and funny."
Cons: "Bought flight insurance. Had to cancel within one week due to mom's health issues. Could not get a refund without her Dr.'s signature, which was impossible for me to do. Therefore....lost 145.....down the drain....."
Pros: "Departure was on time and arrival was a little early! Nonstop flight was great!"
Cons: "Seats are a bit cramped and their is no pocket on the seat back to put your water bottle or book"
Pros: "Very efficient service... actually a good experience."
Cons: "The airline nickel and dimes for everything."
Pros: "Being on time and the crew"
Cons: "The chair is not reclining"
Cons: "Flight was delayed almost 3 hours and the plane itself was noisy."
Pros: "other airline seats are concave, forcing my back in to a painful posture. I'm 5'2", 120 lbs, so I'm not the normal body; but I just can't imagine who finds concave comfortable. Thank you Allegiant for a chair with a more-flat back."
Cons: "I was surprised with the carryon fee and wondered if I would have to pay fees to use the toilet. I didn't use it, so I don't know."
Pros: "I never have any issues. Everything is always great."
Pros: "Nice smooth ride"
Cons: "Could offer more options on snacks"
Pros: "Everything was good"
Cons: "Could of had more selections on the flight for snacks"
Pros: "Everything they could control went very well."
Cons: "The flight had a lot of turbulence, but that's not their fault. I thought the pullout handled the situation well."
Pros: "Best flight for its Price. It was on time."
Pros: "I like the flight. It was on time"
Pros: "Fast flight. Good climate control"
Cons: "Flight attendants could smile or be a little more friendly. Overall good though. Could add wifi to flights."
Pros: "It was so fun to have a flight attendant that had a great sense of humor. She kept us in stitches throughout the flight."
Cons: "My flight to Vegas was cancelled the day of the trip, so the trip back did not exist for me. How does an airline do business this way? I had hotel booked and lost out on money."
Pros: "I was prepared for the worst and was pleasantly surprised on all counts. On-line booking easy, check in a breeze, boarding on time, reasonably comfortable flight, baggage no problem."
Cons: "Seats a bit flimsy."
Pros: "Very affordable."
Cons: "Seats are too close"
Cons: "The flight was late and we were not given updates until the time we should have been taking off."
Pros: "It's ridiculous have to pay to bring a bag on your airplane it's ridiculous that your staff at the Medford airport or unprofessional and lack common courtesy."
Cons: "Gate staff at Medford Oregon airport were rude and unaccommodating"
Pros: "The from take off to landing was smooth"
Cons: "Have no dislikes"
Pros: "The flight was fast, and direct."
Cons: "The seats"
Pros: "EXECELLENT BOOKING & FLIGHT, WILL CONTINUE USING YOUR SERVIES. JOHN"
Pros: "Delayed. Boarded. Unboarded. Left sitting when announced 'low fuel'. Claims of weather. Pulled up radar, zero weather to be found!"
Pros: "Seats were amazing"
Cons: "Everything was great."
Cons: "The flight was delayed due to a mechanical issue so we missed our connection. Still in the states a day later trying to get to Paris."
Pros: "There were too many people. It seems United is trying to put more seats to make more money. Giving more uncomfortable to passengers."
Cons: "The company forced me to put my luggage out of the plane, which I found strange. On my first flight in this roundtrip they let me have my carry-on without any problems. If they are going to have policies, they should be standards and they should stick to one thing instead of doing different things in different flights."
Cons: "In flight entertainment system not working."
Pros: "I try to fly with Lufthansa every time I travel to Turkey. They never fail to be great! Their service is very good. Their airplanes always seem to be new or kept up very well."
Pros: "Well, I got there."
Cons: "Purchased economy plus bundle. United employee closed gate in my face at ORD. United Club toilets were filthy and the worst of my problems was the ridiculous selection of teas. (Toilets outside of United Club much cleaner.) I had an economy plus seat, but this did not allow me to board early. So I boarded late and there was no seat in front of me. So I could not put my carry on in front of me. I asked if I could put my bag in top, but attendant told me that I had to ask the first class person in front of me for a favor and thank them for the favor. I did. But this was one of the more disgusting experiences that I have had on an airplane and I paid an extra 100 USD for the privilege of it."
Pros: "The flight was on time, the boarding was smooth."
Pros: "The second lady that helped me, Michelle Reilly, was SUPER helpful. I am so thankful for her"
Cons: "My first flight was delayed 2 hours, so I was unable to make my connecting flight. I am ending up landing in Portland about 5 hours after my original landing time. I will be missing part of a conference that I paid for. Major disappointment. The lady that helped me at first literally had me making an unnecessary stop, and arriving another 2 hours later, and I STILL would have missed my second flight due to the delay of the first fligh. Thankfully Michelle was very helpful, and switched me over to American Airlines"
Pros: "Got me from point A to B"
Cons: "Cabin was freezing, very skimpy on drinks, coffee maker didn't work. Ask volunteers to move to back of plane to balance out weight."
Pros: "Easy access on boarding"
Cons: "United took over the first 2 flights before final destination they try to charge for everything food , entertainment , etc etc with copa is different"
Pros: "flight was delaye and I almost missed my flight from Dulles to munich"
Pros: "The flight attendants were very kind and helpful. Our flying experience went off without a hitch. It was one of the smoothest flight experience I have had. I also liked the text alerts and the prompt updates on the app."
Cons: "Nothing! It was great!"
Pros: "The service was amazing."
Cons: "It was a bit difficult to navigate my way in Munich but the staff was helpful. I would suggest a 2 hour layover."
Pros: "Finally getting to SEA"
Cons: "The Captain kept lying to the passengers why we were delaid ! Finally after 40 minutes sitting on the ramp he came on and apolized for telling us the wrong information but actually what happened was someone loaded all the luggage in the aft baggage compdartment incorrectly and they had to reload the the bags and move then to the forward compartment This certainty didn't give you a safe feeling knowing there ground crew didn't know ho to load there plane correctly! Another reason not to fly United Airlines! Everett Johnson, Bellevue Wash."
Pros: "The option to control my personal tv."
Cons: "Bad service. I was ignored when I it was time to order a drink. The attendant scolded me for using my service button. I wouldn't have used it if they hadn't entirely skipped my row. There were three of us sitting debit cards in hand to order drinks. The same attendant was very rude to a family with a small child and a man trying to put away his baggage at the start of the flight. I will avoid united in the future if possible."
Pros: "Flight was not very crowded so had room to stretch out"
Cons: "There was no power available"
Pros: "The crew on both planes were nice."
Cons: "People at the check-in did not know the Canadian laws (related to travel) and I almost missed my flights. It took them more than 45 min to figure out that they made a mistake and not me. My flight started to board when I finally got tickets in my hands, and made it to the gate just about 3 minutes before they closed it."
Cons: "Didn't clearly explain my flight so I missed my flight !"
Pros: "Great flight! On time take off, and early landing. Flight attendants were very friendly. I would definitely fly United again!"
Cons: "Late night flight to begin with then mechanical issues so more delay which made it later. Chicago ground folks were very good at keeping us informed on the status."
Pros: "The attendants were super nice"
Cons: "Same as above."
Pros: "It landed in Des Moines 30 minutes early."
Pros: "Flight, when it the air, was fine. But..."
Cons: "We arrived from Tampa about 8:00am to discover shortly later that flight 558 would be delayed to 9:30am. Then at 9:30 it was announced the plane is to be delayed to 10:30. Shortly after that announcement it was announced a gate change and further delay to 11:30. Then another delay to 12:20. finally departed."
Pros: "On time"
Pros: "Fast boarding, pleasant crew, nice leg room!"
Pros: "I arrived safely."
Cons: "The return flight was delayed three times. I am a man of average height and there was not enough legroom with my seat."
Pros: "I have metal leg braces. The staff was helpful getting me from terminal to terminal. They were very helpful."
Cons: "Having a leg brace makes difficult I am blessed I can move a little without them. I had to move a short distance without my brace. No place to put it back on."
Pros: "It was good for most"
Cons: "Was good"
Pros: "Very decent legroom onboard....flawless connections....pleasurable. Flight crew were responsive, friendly, and professional."
Pros: "The fact that you serve a small complimentary drink and snack on such a short flight was extremely appreciated. It seems most airlines either won't serve on a short flight or charge you extra. Also, I absolutely love the new seats on the planes you guys have been using for quite a while now. They're much more sleek/minimalist so they don't take up as much room. As a disabled person, the bulky seats still employed by many planes on other airlines are incredibly hard on me getting in and out of the seat isles. The crew was very efficient and kind. I also appreciate the thank you to military personnel that they announced at the end of the flight."
Cons: "My gate was moved a few minutes prior to scheduled boarding. It was a minor inconvenience. Flight was a bit late getting out, but still arrived at designated time. Complimentary Wifi would be pretty nice, but not expected."
Pros: "Great ticket counter staff!"
Cons: "Overbooking a flight by this much is obscene. When an aircraft goes down, everyone loses."
Pros: "I liked that the flight wasn't longer."
Cons: "There was a group of noisy, obnoxious women on the flight. They annoyed all the passengers around them, but the flight attendants never asked them to settle down. Then served them alcohol which made the situation worse."
Pros: "Not friendly personnel"
Cons: "Very rude flights were both delayed for not having a crew and problems with plane in the connection was very short time"
Pros: "That your seat is assigned"
Cons: "Crew was rude"
Pros: "Overall everything was well conducted. the seats were comfortable and the flight attendants cordial and welcoming."
Cons: "We were a bit late boarding then sat on the tarmac for an extended period of time only to be told that we were headed back to the gate for inspection. They didn't tell us up front what they were dealing with and there was an odd sound and for a few moments the smell of jet fuel wafted in. It was frightening, especailly since the noise persisted and there was no further information offered. When we were set to get back on the runway we were told it was a cargo door that was the issue and that all was well. I would have appreciatted being told what the nature of the problem was initially so that we could know if it was mechanical, engine related etd."
Pros: "They were on time every flight and even early to one. It was an overall chill flight to get me where I'm going"
Cons: "It was to damn cold!"
Pros: "The seat that I got"
Cons: "I would expect having a entertainment screen on my seat on a almost 6 hr flight in 2016!!! Wouldn't you????"
Pros: "I flew from OKC to Houston and then home to DSM. The price was terrific for a one way flight. I bought at 2:30 am for $130. I checked later the next morning and the price was $455! United Airlines is a great airline. There was a wonderful agent who helped me at the kiosk for check-in. Very friendly. The flight attendant on this flight was very personable."
Pros: "Great wheelchair service for my disability."
Cons: "The plane was delayed."
Pros: "Comfortable seats, easy and quick boarding!"
Pros: "The timely manner that they had us on the plane"
Pros: "Communication between crew and passengers"
Cons: "Seating a bit uncomfortable on my posterior"
Pros: "the fight left on time and had no issues."
Cons: "The size of the seats. The space between the seats. Would it kill United airlines to give up one row of seats and give people a little more leg room."
Pros: "Something to entertainment"
Cons: "Dont have music or screen tv"
Pros: "Airline attendants were pleasant."
Cons: "No wifi and a very small plane. The plane was also extremely cold. There was very cold air blowing at my feet and I was so cold on the flight I was shivering. I had to lift my feet up or place them under my bag to keep them from being so cold. The Newark airport in terminal A did not have many food options and security did not honor TSA precheck. It was also extremely dirty and poorly organized."
Airlines flying from Tennessee to Des Moines have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights