Daily cleaning, installation of cabin HEPA filters on flights from Tennessee to Hartford
|August||Best time to beat the crowds with an average 4% drop in price.|
|December||Most popular time to fly with an average 18% increase in price.|
Average price round-trip
|$291||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Scores according to KAYAK customer reviews
Pros: "As expected of Delta. With Covid, even the food service understandably was limited. They had prepackaged goodies, albeit not much flexibility, but I had no complaints. Mid row was empty per Covid, for flight comfort, this was somewhat a plus. Knowing air was filtered with HEPA filters every 2 minutes with fresh oxygen and outside air mix was also reassuring."
Pros: "Funny. Kind. attentive."
Cons: "We were delayed by 2 hours because of storms in Atlanta. The crew was awesome with updates but it made for a long day."
Pros: "Due to COVID 19 we got a 737-800 on a route that usually boasts nothing better than a 717 so everything about this flight was superior to normal runs."
Cons: "I wish DL could find a way to better manage food and drinks during the COVID 19 restrictive era."
Cons: "The audio jack of the movie is not good It's on & off seems loose"
Pros: "crew was ok. entertainment ok"
Cons: "they always give us seats way back in the plane."
Pros: "Entertainment selection was nice."
Cons: "Seats were too tightly packed in. Person in front reclined their seat and I couldn't even reach my bag under the seat. Very uncomfortable. And I'm small/short."
Pros: "Son got wings, so was happy."
Cons: "No entertainment."
Cons: "It was late"
Pros: "Loved the pilot telling us a little about the flight crew and their piloting experience(Air Force) , and how he kept us abreast of flight status/timing , as well as our location at various points along the route. The crew was very very nice!"
Cons: "More leg room"
Cons: "Delta comfort works especially for one who is handicapped"
Pros: "The plane was not full, so the stewardess put my wife and I by the exit seats. I am a tall guy and really appreciated it!"
Cons: "Both connecting flights were very tight time wise, and the gates were at opposite ends of the terminal. Couldn’t delta flights be closer together?"
Pros: "That there were TVs to watch on the seats and that it was quick boarding"
Cons: "Overall: pretty good."
Pros: "The flight was only half full so boarding was very quick."
Cons: "The seats were hard and there was no entertainment system."
Pros: "The flight itself was fine, boarded on time and arrived on time."
Cons: "A pet peeve of mine is having to check my carry on. They said the overhead bins were all completely full, so I checked my bag at the gate. Come to find out, there were a few spaces left and it wasn't necessary. Really annoying."
Pros: "In flight movie in back of head rest. The kids thought I was the bomb when I booked this flight."
Cons: "The bathroom was smaller than my seat!"
Cons: "They cancelled my flight. I never flew home. I missed my little Sister's graduation. :o("
Pros: "Traveling with a 4 year old isn’t always easy. Delta’s flight attendants and the captains controlling the plane were excellent! Safe flight. And the entertainment that is provided for the customers is fun and relaxing. Makes a 4.5 hour flight go by quick. Thank you delta, I will be flying with you in the future"
Pros: "Flight was good. Left on time. Crew was attentive."
Cons: "Did not assign seat at check in. Had to go to gate and check in. Staff handled it well, but it was inefficient. Wasted time dealing with it."
Pros: "Everyone was very friendly and courteous the plane was very comfortable!"
Cons: "I know things happen but it didn’t make a pleasant travel experience sitting on the plane for almost 2 hours and the fear of missing my connection to NO"
Pros: "The crew was great, the plane didnt have any extras and the headrest didnt have the adjustable flaps."
Cons: "Lack of charging outlet and no headrest screen for entertainment."
Pros: "every person who was not a delta employee, those people were kind and helpful."
Cons: "The gate agent was the opposite of professional. You might as well get a cardboard cutout. The gate agent was unable or unwilling to explain when and how I would get my seat assignment and with what group I should board with. A passenger helped me. I am a frequent flyer, primarily AA, I will never fly Delta again."
Pros: "Flight was on time."
Cons: "Did not appreciate Aeromexico/Delta changing my flight times after I booked, giving me a more than 7 hour layover."
Pros: "Flights were on time boarding was easy. 2nd crew from ATLANTA was friendly."
Cons: "The foldable snack tray was broken on the flight to ATL."
Cons: "the inefficiency and extra steps required to travel. Quite lacking in smooth transition between flights, significantly below expectations relative to other airlines"
Pros: "I lost the flight To hartford and I pay 4 the hotel"
Cons: "I lost the flight To hartford and I pay 4 the hotel"
Pros: "No vegetarian options in first class.. and go go wouldn5 hook up. Flight was an hour late...but that was ok."
Cons: "The pilot did a nice job of flying in and banking so we could see the view.."
Pros: "On time departure and arrival. The Airbus plane has enough legroom for tall persons."
Pros: "Entertainment options"
Cons: "Tight space"
Pros: "Despite small aircraft, boarding was fast and easy. On time departure and arrival. And quite clean aircraft despite a very fast turnaround. And Biscoff!!!! Delta's free wifi for messaging is a nice touch, as is free in-flight video. In-flight music would be nice, too. Doesn't hurt to ask :)"
Pros: "Flight attendants were super."
Cons: "Delta is just another cattle car"
Cons: "I had to buy a ticket on Southwest to get where I needed to go. So a wasted trip, wasted time and Southwest came through immediately after I had told them the situation. I'll be using them much more now."
Pros: "On time departure; staff friendly; no security delays other than TSA now requires taking tablets out of luggage. Almonds instead of peanuts is a welcome change."
Cons: "Leg room on the regional jets. If the airlines narrow the space between seats any more, I will not fit into the seats. I am not overweight, just tall (6’4”). Luckily, the person in the seat in front of me did not recline their seat."
Pros: "Excellent customer service"
Cons: "Wasn't anything to not like other than the passengers that try to rush off plane the moment it arrives at the gate."
Pros: "Quick and easy flight. Took about an hour and twenty minutes."
Pros: "On time service &no damaged luggage!"
Pros: "Being able to watch a movie on the plane"
Pros: "Could not use the bathroom"
Pros: "Take off and landing was incredibly done. Almost unnoticeable that didn't make me nervous at all."
Pros: "The plan had Wi-Fi and free movies. Plugs for the phones"
Cons: "Economy seating is tight, uncomfortable, and my body was so cramped it was painful!"
Pros: "Hospitable crew"
Cons: "Na, nothing special"
Pros: "Left on time....arrived on time. Boarding was as good as it ever gets. Anytime you can get your carry on in the overhead bin it is a great flight."
Cons: "It wasn't easy to find what gate I had to go to. I didn't see any boards in the check in area. It was only after TSA check that I found a staff member who gave me the information. After that all went okay. The problem might have been my own....it is a big airport."
Pros: "This time the tea was nice and hot!"
Pros: "Great crew. Good space on my exit row seat"
Cons: "Seat doesn't recline, though it's considered a "premium" seat. No power either. Ticketing process was crazy - I was not able to get a seat assignment until 5 minutes before boarding. Why? And there was no explanation of the situation. I had to ask, multiple times, what was going on,before I was finally told that I was going to get on, but they just didn't know where. This could be handled much more clearly!"
Cons: "Everything!! I wanna be compensated for this nonsense I went through!!"
Pros: "Flight got in early. Attendants were friendly. Entertainment on board was great with lots of options."
Cons: "I wished they offered snack boxes for purchase on short flights."
Pros: "Wonderful Crew"
Pros: "Not as other as flights"
Pros: "The crew was nice and friendly. I was super tired so I slept almost the whole way through. But they still left a bottled water and snacks for me. Very thoughtful."
Cons: "Everything was good, no complaints."
Pros: "Great crew very friendly"
Cons: "Small plane"
Pros: "Everything else"
Cons: "No audio in business. No working electric outlet."
Cons: "As always, just too many damn people on the plane. Who are all of these people? What are they doing?"
Pros: "On time Attendants friendly Great service"
Cons: "No complaints"
Cons: "I was stranded on the runway for nearly 2 hours no air it was awful!!!!"
Pros: "That's it."
Pros: "Friendly crew. efficient."
Pros: "Narrow aisle and seating. Attendant looking at his phone the entire time we were getting ready to take off as well during taxiing and takeoff. Unbelievable!"
Pros: "Well done again!"
Pros: "Everything lined up perfectly"
Pros: "Everything ran on time, which was surprising because I've heard horror stories, but I was surprised. Would definitely fly again."
Cons: "The landing was ROUGH!"
Cons: "Boarding was confusing. By the time groups 5&6 boarded the first groups had not finished and there were no longer any lines to control the crowd, just people trying to get on board to assure overhead cabin space."
Cons: "Late late late"
Pros: "The flight to LA was fine, but the screen shot of the flight details didn't match what I purchased with a return date a day sooner. American Airlines blames Alaska airlines and they blame Kayak.. it's a blame game that only looks good for everyone but the consumer!"
Cons: "5hrs in LAX due to flight change without notification.. American Told us to go see Alaskan vise versa, but the conclusion was no seats were even available for the flight that was changed a day earlier.. Alaska Airlines solution: 2 additional days of travel and $700 per ticket x4 tickets. Finally after 5 hours of trying to figure it out some resolution to the mistake $500+ with additional stops. Ridiculous to say the least, I had to pay for their mistake"
Pros: "I got an upgrade which was nice. The crew was friendly"
Cons: "Ran out of popcorn but really nothing"
Cons: "Not enough staff at the airport to check in all passengers for early departures"
Pros: "All good"
Cons: "Ground crew was inadequate and unorganized. Ground crew caused a late flight to be even later. Plane was overbooked and the ground crew was more interested in filling the flight than accommodating Advantage Member seating."
Cons: "No onboard entertainment"
Pros: "Premium space"
Cons: "Sporadic communication from flight deck on the nature of 2-hour flight delay. Initially we understood that dispatch was the issue because of fuel for the flight. Next, it was a weather delay followed by an apparent ground stop."
Cons: "Okay, but flight was delayed."
Cons: "Took off 30 mins late because of work form not being signed off???"
Cons: "It was an hour + late. A trip I took from Washington two weeks before was late in both directions."
Pros: "The Crew was really kind!"
Cons: "We left over 1.5 hours late, and they told me I would make my connection. The crew said they usually wait for connections if they are that close. I missed it by 5 mins."
Cons: "Gate personnel was not as accommodating. Didn't seem like they wanted to help."
Pros: "The plane was new and the leg room was worth the extra $20."
Cons: "No inflight entertainment and the seat did not recline. I guess there are pros and cons in the exit row. I also had no choice but to buy the more expensive seat since all others were taken at check-in."
Pros: "Absolutely nothing"
Cons: "Our flight to Nashville AND our flight back to Dallas were both delayed due to "maintenance". Each time was a delay of a couple of hours causing us to miss both of our original layover flights. As a result, we missed TWO very important business meetings that ended up costing us over $10,000! We were unable to provide paychecks to employees! After spending 2 entire days sitting in the airport waiting, we were offered a "food voucher" for $30, were advised to go pick up our luggage first, but they failed to mention we would be unable to get back through DFW airport security just to eat!! We had to take a taxi back to our hotel for over $100 and they didn't offer help with that or anything else. This airline is the worst!!! Unless there is significant compensation offered, I will do anything and everything to destroy their reputation further. I'm in the marketing industry and am very capable of getting the word out to millions. American Airlines... 9/11...Never Forget."
Pros: "Staff was courteous, efficient, and professional. Plane was clean and the seats seemed roomier too. Pilot was excellent. He made up considerable time once we were in the air."
Cons: "Flight kept getting delayed."
Pros: "delayed at both sides with very little announcements keeping us updated"
Cons: "The delay"
Cons: "The crew was rude"
Pros: "Pleasant crew, on time leaving, early arrival, smooth takeoff and landing."
Cons: "Didn't use entertainment."
Pros: "Like I said before nice early boarding."
Cons: "No problem"
Pros: "The crew seemed nice, and the seats themselves were basically comfortable. The option to check baggage at the gate was good, since it was a nearly full flight."
Cons: "The seating was completely cramped. Airlines need to decrease rows in order to provide actual legroom. The boarding process didn't seem very logical in terms of rows and seats. I don't believe there was any food, but that may be because it was a red-eye. The pilot thought Springfield was in CT, which was alarming to me."
Cons: "The delay"
Pros: "Not much"
Cons: "That the flight from Nashville to LA was delayed then cancelled due to maintenance issues and then my follow up flight to Dallas was delayed so I couldn't make the connecting flight from Dallas to LA, leaving me stuck in Dallas Fort Worth, to spend the night till a morning flight. Making me miss my first day on a new job!"
Pros: "The pilot tried to make time up in the air after we left late and it was the very first flight in the morning."
Cons: "I don't understand how a flight can be delayed and late by 40 minutes when it's the very first flight in the morning due to the plain not starting right. We have to be there early to check in why would pilot and attendants get there early to make sure plan is ready and everything checked before starting on boarding process. Heck drive the plane around to test everything. Also what's up with 1 small cookie when people pay hundred of dollars for a delayed flight. Treat everyone like first class. Better seats. Seats are way to small. And maybe lunch should come with the flight or a bottle of water and a full bag of chips. We pay a lot for those flights. After all it's so expensive to by food in the airport then you wait and find out the flight is delayed."
Pros: "Quick, efficient flight"
Cons: "Great airport"
Pros: "Made up some lost time because of a late start. But it was good that it was late or we wouldn't have made our flight."
Pros: "It was great."
Pros: "I made it home"
Cons: "If you pay for a seat, you should be able to check-in, right? Not so! When trying to check-in 24 hours in advance...no such luck. I was told by the App, the website, cust rep via phone, and their twitter account (I was persistent) that due to overbooking, I would not be assigned a actual seat until I arrived at the airport. Because of this, I arrived five hours early to be sure I could get home. Everything else was okay, but this really put a cramp on my day :("
Pros: "There is nothing pleasant about arriving at the airport 1 hour and 20 minutes before departure time and being told that your plane is already on the tarmac and that you will not be able to board."
Cons: "There was also nothing pleasant about having to spend $300 on a rental car (with a junk transmission) and tolls while navigating through DC and NYC to get to our destination when we should of been on a plane overhead the night before. Absolutely the worst travel experience I've ever had."
Cons: "Slow, and expensive wifi"
Cons: "1st: the online check-in was unavailable and "buggy" every time I tried to select my seat and then tried to check-in, I was prompted to select my seat. 2nd: You would think that an airline called American would hire Americans to answer and service calls, but when I called to get help with the check-in process; my call was rerouted to India. The Indian lady was nice but she could not understand me very well, which made everything even more frustrating. 3rd: everything cost extra. You don't even get 1 checked bag. I traveled to bourbon country and brought back a souvenir. Had I known that I would have had to pay $25 extra I would've just shipped it home and it would've cost less and has less hassle at the airport. 4th: after using the self service kiosk to check in my bag, the service and ticketing crew would not take my bag when I placed my bag in the area that read "leave your checked bags here". They told me to get in line to drop off my bag. The woman at the counter, just needed saying, "Okay, you've checked in your bags. I'll take that." That's was ridiculous to stand in line only to have the woman take my bags. 5th: one of the ticketing women refused to help the customers trying to check-in and redirected them to use the self service kiosk. 6th: SEATS: the new seat were very uncomfortable, they were rock hard and even the main cabin (preferred seats: cost $53 extra) area had no leg room. The economy seats had about 4inches of room between the end of their seat and the back of the chair in front of them. Recline feature has been restricted to a minimum."
Cons: "How about a sip of water atleast"
Pros: "Flight was on time"
Cons: "Better food would be nice."
Cons: "My flight was delayed 5hrs and added multiple connecting flights that I didn’t need. I had a 6am flight and didn’t get to my destination until 11pm."
Pros: "We were on time and the flights were excellent. Liked the way the pilot and the crew interacted. Appreciated the humor when the groundcrew was late parking us."
Pros: "Crew friendliness"
Cons: "The cabin was way too cold. Audio beeps (fasten seat belts) are too loud"
Cons: "The crew was very rude, I was told I had to store my purse, the person next to me wouldn't store the carry on baggage, I needed to take scheduled medicine in flight, I couldn't as my purse was stowed. I was delayed for over and hour and a half after arriving. I had to stop and eat in the airport. With chronic health issues addressed this way I will probably not use United again."
Pros: "Free snacks"
Cons: "Not a lot of foot room"
Cons: "4 hr DELAY"
Pros: "Flight is a quick and easy one."
Cons: "It truly bothers me that during pre-board, United says, "if you have a disability you can board now." Who would want to be the person moving forward to board? Southwest says something to the affect of "if you have a pre-board and need a little extra time." Maybe they could change their verbiage to sound a bit more like we're in the 21st century."
Pros: "The only positive to this flight was that after sitting on hold with United's customer service, it took less than 10 minutes for them to grant me a refund."
Cons: "I ended up backing out of this flight and booking out of a different airport and with a different airline bc apparently this flight with United has been seriously delayed (4+ hours) multiple times before. We were told that the flight was cancelled for the 2 days prior."
Pros: "Orderly boarding seat nice crew good"
Cons: "Snacks in first class were lame"
Pros: "Nice plane, looks clean and new"
Cons: "Seats were surprisingly uncomfortable for some reason. They were new, but I think they're just new and not "broken in"?"
Pros: "Flight was on time. This shouldn't have to be a "positive" aspect of the trip but unfortunately was the only flight during my trip that was on time."
Pros: "Great flight attendant made short safety demonstration very entertaining."
Cons: "Good? What food?"
Pros: "I liked the Dutch sweet breakfast waffle very much."
Pros: "Everyone was friendly, but touchdown was kind of brutal"
Pros: "The flight crew and gate personnel were courteous and professional., as were theTSA workers."
Cons: "Seating was crowded and uncomfortable. My seat wouldn't recline."
Pros: "I was pleased with the nonstop option from Chattanooga to Chicago."
Cons: "I have a bag that I have travelled with as a very on for years and I know that it fits in the overhead compartments of this size plane, but on both outbound and inbound I was made to gate check. Upon boarding there was plenty of room in the bins. The waiting at the end of each flight made the gateway crowded and replanting inefficient. Either have all bags checked upon check in with stricter guidelines or put overhead items into a lottery system."
Cons: "No room for bags"
Pros: "Left on time. Arrived early."
Cons: "The flight got delayed and we were told it was "basically cancelled" so we got on a different flight out for the morning but were told we couldn't get a hotel voucher because we volunteered to get off the flight. Very disappointed, will never fly united again. The flight ended up getting cancelled 5 minutes after we "volunteered" to get a different flight too. Luckily we were able to get onto a different airline who helped us out. United dropped the ball big time."
Pros: "Everything was perfect - the pretzel packs looked like they were from 2007 and stale but I don't care about that. The pilots landing there and back were like we landed on clouds - not a single bump or jolt. The flights left on time and arrived early. The staff at gate and plane were so helpful and happy and knew how to do their jobs and not opposed to doing it with a smile. I have flown over the world and these two flights on united were the best."
Cons: "The important things were perfect - the pretzels were stale but who really cares about pretzels! The pilot is the most important and they were great!"
Pros: "Air traffic control stopped all flights to Chicago, so my itinerary got changed and ended up taking American Airlines."
Cons: "Because it didn't go anywhere."
Pros: "Although there were no personal screens, I appreciate the fact that entertainment was available on the app."
Pros: "On time"
Cons: "This was a connecting flight which I missed because of a giant delay on the first leg of my journey"
Pros: "On time flight. Great service from United crew."
Pros: "crew ok"
Cons: "two delays caused anguish no info on connecting flight on board plane couldn't access entertainment without additional software arrived ewr late would almost ;miss boarding after running from gate 82 to 114 to find the flight was late," waiting for a plane." could not get accurate departure info. (people were waiting to pick us up) arrived at bdl just before midnight two bad flights not good at all"
Pros: "New plane. I like the new seats with the slot that can hold my iPad cover so I could watch a movie. The services was great."
Pros: "Quick flight time."
Cons: "The crew seemed so much less friendly on this flight, however they got the job done. I was scolded for having a carry on with me, although I did notice there was still a portion of overhead space that was unused. Also, no in-flight wifi service like the last flight was available it seemed. That was a bummer"
Cons: "Flight was delayed by more than an hour due to maintenance issue which could have been avoided."
Pros: "Staff were nice."
Cons: "They didn't even provide nuts!! No snacks at all after the long trip. There was a one hr delay at departure from NEWARK. And the seats were VERY UNCOMFORTABLE!!"
Cons: "Small plane, no TV for a long plane ride"
Pros: "Free entertainment"
Cons: "Uncomfortable seating and couldn't sleep"
Pros: "Free entertainment on your own devices"
Cons: "We left late, so even though I had rushed to catch my connection, we still sat in the plane for half an hour. Is it possible to build in more time between connecting flights? Which luckily was also late. Too bad people now have to pay for food."
Pros: "Crew on the plane was helpful and nice."
Cons: "Crew boarding the plane was bossy and a bit rude. I also think it's very inappropriate that United boards it's pre board group by saying, "anyone with disabilities can board now" The term pre board was created so you wouldn't have to publicly announce that someone was disabled."
Cons: "Same as above, including late flight"
Pros: "Delays in both flights"
Pros: "Everything went smoothly"
Cons: "Uncomfortable seats"
Cons: "Flight delay"
Cons: "Had to wait to takeoff for approx 15 minutes due to maintenance preparing paperwork"
Pros: "No one sat next to me. Flight was early!"
Cons: "Unhealthy snack."
Pros: "easy transfer"
Cons: "had to transfer"
Cons: "Dulles International Airport on a beautiful June 3, 2016. Flight was from Dulles to Hartford and due to depart at 12:30 pm. 12:30 pm - Notified flight delayed an hour or so because they didn't have a flight attendant for the flight. 2:00 pm - Notified flight delayed because Flight Attendant was found but on way. 4:00 pm - Notified the Flight attendant would not be able to make it, but they were looking for another one. 6:00 pm - Notified a Flight Attendant was found and was on a plane that was inbound and would be landing any minute. Notified plane with Flight Attendant arrived at gate and they would be there any minute and we could begin boarding. 6:45 pm - Flight was CANCELLED!!!!! I could go on about how I was rebooked on an 11:00 pm flight on American Airlines out of Reagan, my checked bag was not returned to me and I was told it was on another plane United plane that would beat me to Hartford, they shuttled me to Reagan. I got to Hartford and my bag was not there......SURPRISE!! This was ridiculous and thank god I was traveling alone and had time. I felt bad for the families with small children who had to suffer through this stupidity."
Pros: "I didn't like anything ppl were rude."
Cons: "I didn't like that both my flight were delayed. One was"
Pros: "The flight crew were nice"
Cons: "The seats were uncomfortable. We were not able to choose a snack, I had no knowledge what was inside the snack package, did not like. Unfortunately, our flight was delay a few times due to storm at Houston, we experience lots of turbulence while flying, no fault of the pilot. I think you should install TV's to help passengers relief some flying stress."
Pros: "Blanket for lap"
Cons: "No service /selections. Paid for movie and fat child continually shut off TV w his fat arm on my armrest Boarding is very poor no assists as flight attendants virtually unattentive LAX dirty disgusting and no shops seating or restaurants No mvmt to allow stiff swollen legs all cramped in tiny seats. I pay bag fees while others get free checked bags at the gates. Many people are able to carry huge extra backpacks w no enforcement from staff Slows the whole trip down"
Cons: "United's customer service (in the airport) is terrible."
Cons: "Airport security at Orlando was insane! The line through TSA must have been over 500 yards. Also, it doesn't appear that this Frontier flight allowed for online confirmation so, although the Frontier Desk was super fast processing passengers, the two lines together was stressful and used up valuable pre-boarding time. Some advance warning might help passengers schedule their arrival at the airport."
Pros: "when our first flight was delayed so long many of us would have missed our comnector so they held the flight until we got there."
Cons: "more staff, not overworked and rude. better communication. no lost luggage."
Pros: "Crew was very friendly"
Cons: "Pretty much everything else, should have WiFi by now even if it’s paid"
Pros: "Crew was great especially the guy, didn’t catch his name..."
Cons: "Seats that recline would’ve been nice"
Pros: "Crew was excellent, always smiling and upbeat!"
Cons: "I don't think it could have been, I will definitely fly Frontier again!"
Cons: "Being on time, giving free snacks/beverages, communication"
Cons: "I was charged for my carry on bag when I was headed home & it was the same bag I brought on my trip for free ! I feel this was an unfair business practice."
Pros: "The plane took off and landed"
Cons: "Out of the four frontier flights I’ve taken in the past six months each one has been delayed for some reason. First one was over an hour late and caused a majority to miss connecting flights. Today’s experience was not a whole lot different. First leg of the trip was behind schedule, second was delayed at the terminal for the “cleaning” of the aircraft. I will walk to my destination before ever flying with frontier again."
Cons: "1. Three hour delay 2. Fluid dripping from overhead bin onto my husband’s head and clothing. Staff more bothered than helpful. 3. Even on exit row, seating was cramped. I’m only 5’2” and it was very uncomfortable. 4. 45 minute wait for checked luggage. 5. Having to pay for seat choice."
Cons: "Seats, food, prices.."
Pros: "I got their safely"
Cons: "There was a child that kicked the back of my seat the entire time. The parent did nothings so I couldnt sleep. It was even noticeable on how hard the kicks were but no action to correct the child’s behavior. This was the worst flight ever because I felt my comfort was not a priority"
Pros: "Flight was on time. Flight attendants were friendly and professional."
Cons: "Too much extra charges on everything and no free snacks!"
Cons: "At the time of booking, it was not very eveident or clear that the price did not include the carry on. So I had pay additional 80$ for that. I would blame kayak for that and not really frontier. Also, the seats were very uncomfortable."
Pros: "The flight attendants were delightful. They were fun and had a great flight because of them."
Cons: "I know this is a budget airline but I felt I was on a broken down bus. The fees for bags are insane, especially during the holidays?"
Pros: "Initial booking price only."
Cons: "When they have published on their website that a personal item sized 14 x 18 x 8 inches and fits under the seat in front of you flies free don’t believe them. I measured my bag and the dimensions published on their website were the EXACT measurements of my bag with all wheels and handles included they still charged me $45 to carry on the plane. The bag even fit into the luggage measuring thing they had at the gate. The only thing sticking out of it were my wheels by 1/2 of an inch. When I measured at home they were even within the measurements posted on their website so I think the luggage measuring tool they use was off. Even it it weren’t, this is a completely discretionary issue that is COMPLETELY up to the agent you deal with. I am an elite traveler with many different travel brands and I’ve had a bag weigh 53 pounds and the agent has let it slide and I’ve had others that were very “by the book” which is fine. A policy is a policy and I respect that completely but this was downright wrong because I know without a doubt that my measurements were correct and even the weight of less than 35 pounds was correct. They also didn’t let me see if it would fit underneath the seat in front of me before charging me. Had they offered that and then if it didn’t made me pay I would have been ok with that but none of this was allowed. My suggestion is not to get caught in their dirt cheap airfare because they will find a way to screw you in the end. They lost a customer for life over $45 dollars. I went all the way to customer service management over the phone and all they did was credit me $15 for the issue which wasn’t fair in my opinion because of all the hoops I had to jump through to get that done was exhausting. Think before you click “BOOK NOW”! The airline overall was less than mediocre as well. Definitely nothing worth flying again even if I hadn’t had the issue I had. I’d pay more for more next time."
Cons: "It's gotta be 80 degrees on this flight. We finally landed and now we have been waiting for a spot at the terminal for more than twenty minutes."
Pros: "The whole experience was simple and easy"
Cons: "Babies crying the whole trip"
Pros: "The gate agent in Memphis was so fun, so authentic and so efficient."
Cons: "No complimentary coffee! Come on.70"
Pros: "Really quick and personel great"
Pros: "Was on time, easy uncomplicated check in and boarding"
Cons: "Extra baggage charge, crew seemed so unmotivated"
Pros: "Getting home"
Cons: "Waiting 5-6 extra hours getting home"
Pros: "Friendly staff, fast and enjoyable flight experience...."
Cons: "Frontier oversold two tickets and was looking for volunteers, witch delayed our departure, although pilot compensated it on the flight"
Pros: "It was better than driving."
Cons: "They don't even offer water. They have this jacked up system where you pay more for a carry on than checking a bag. The flight was late. We had to wait in the tarmac in Denver. Bush league airline."
Pros: "extra fee for all baggage"
Pros: "You fuckers make me pay for a carry on and then expect real feedback for free? Ha"
Cons: "Replacement flights would have required us to lose two days and spend the night in Denver - not our destination"
Pros: "Cheap and fast."
Cons: "No drinks or snacks (unless you pay quite a bit), seats had minimal padding. If you want to choose a seat you have to pay. If you want to bring a carryon you have to pay."
Pros: "We made it safely to our destination."
Cons: "We made it safely to our destination, but the Memphis airport TSA performed like the lower level bugs they are. The flight was overcrowded. Took an hour and a half to get our luggage."
Pros: "It was cheap, but you quickly find out why because they charge you for every little thing"
Cons: "My connecting flight was delayed 3 hours. Flight attendants were rude. They had nothing on the carts because they forgot to stash them. They charge for a anything other than water. Seats don't recline."
Cons: "Being charged for carry on!"
Cons: "I had the very first flight in the morning and when I woke up and checked the time for the flight, it had already been delayed 2 hours. They said I would not make my connection but couldn't work to get me on any other flight that day with another airline. The best they could do was a full refund or a flight the next day (this happened to everyone on our flight). I opted for the full refund ($246) since I needed to be at my destination that day. However, that didn't help much since I bought the ticket months in advance to save money, and subsequently had to buy a ticket with another airline ($700). This was the first and last time I will choose to fly with frontier."
Cons: "how late every flight was. I guess this is what you expect when flying frontier"
Pros: "Easy going flight"
Cons: "Spacing of seating"
Pros: "The price and the baggage options"
Cons: "The service. While traveling it is already stressful and to have reps that does not show any signs of caring if the passengers return as a guest or not. I missed my connecting flight and no one cared at this airline."
Pros: "The security guard and the young lady at the Frontier ticket counter were both helpful and delightful. Great example of genuine hospitality in the South. Much appreciated!"
Cons: "The flight in general was not bad - was able to have a much needed snooze. But we were grounded for close to an hour before arriving at the gate. The flight attendants were nowhere to be found (they stayed out of sight in their seats.) The Captain did announce the reason for the delay (repair work being done to the plane in the gate we were assigned) as well as the anticipated amount of time it would take. Flight attendants on OTHER AIRLINES have a much better attitude and engage with the passengers when this type of thing happens. When I had dinner in an airport restaurant and mentioned the situation (with the airline remaining anonymous), the waiter immediately knew which airline I was talking about and said they are known for providing lousy customer service."
Pros: "After reading some reviews I was nervous about flying frontier but everything was perfect!"
Pros: "The ticket was very affordable, which is really the most important part."
Cons: "The seats were extremely small and having to pay for a carry-on is simply unfair."
Pros: "Affordable flight to relevant destination"
Cons: "The cabin A/C did. It seem to be working. I was hot, uncomfortable, sweating, and struggling to breathe. Also we landed something like 20 minutes early but sat waiting on a gate - nearly an hour, until we were late. There were some people missing their connections. The cabin airflow was not running while we were sitting waiting on a gate all that time. I was gasping for air by that point. Then we were asked to remain seated while those missing connections could de-plane. I understand and empathize but I was desperate to get off that plane -'it was stifling! No food or even a glass of tap water unless you wanted to whip out your credit card. Lots of hidden fees, not really that cheap after you pay for a seat assignment, a carry on bag, a checked bag.... Boarding was chaos, they did not adhere to the zones in the Memphis boarding. No food, no entertainment - nothing to rank there."
Pros: "Great price, but be prepared to pay for any extras. Even after bringing carry-on luggage and checking a bag we still came out cheaper than we would have on any other airline."
Cons: "Seats didn't lean back and $2 for a soda was a bit excessive."
Pros: "All the crew were very nice and they boarded us very fast."
Cons: "I was not aware that they charge for carry on the only thing I didn't pay for was my backpack. They charge for all drinks & snacks. Then they want you to take out a credit card with them to redeem 40,000 miles that has an annual fee of $69.99. So no I didn't enjoy my anal rape on frontier."
Cons: "Lost our luggage. Lied about being able to track it. Never have anyone in luggage lost cubicle except when a plane is deboarding. Very disappointed. Came from Memphis thru Atlanta and on to SLC on same plane Luggage was removed in Atlanta. Not just mine but 10 others!!! Someone does not use their brain!"
Pros: "Nothing really we got there."
Cons: "The 3 hours early message and having my flight delayed by two more hours because the pilot was last."
Cons: "Hard seats. No leg room. $60 carry on fee. It is more expensive to fly this airline than the others"
Pros: "Flight crew were outstanding Early arrival"
Cons: "Flight attendant s"
Pros: "The customer service"
Cons: "I had to pay for a carry on"
Pros: "The crew was friendly, helpful, accommodating"
Cons: "Seats are uncomfortable, no magazines, EVERYTHING costs extra"
Cons: "All the fees for everything! My original price doubled. I can now see why it was cheap. I would've gone with another airline if I knew. The seats were uncomfortable too."
Pros: "excellent service"
Cons: "I've watch video's about the company and it was nothing like what I watched . Our flight was great the staff was great and i will be flying with you guys in August !!!"
Cons: "Seat was very uncomfortable. Felt like a bar in the middle of my back."
Pros: "It wa great"
Cons: "No complaints. If you want just a ride for really cheap it is safe and enjoyable."
Pros: "Very nice flight attendants"
Pros: "Clean and good plane"
Cons: "I was told I missed my flight to and they canceled my flight home WITHOUT contacting any of the 4 people in my party. Then said there is nothing I can do about it you need a new ticket home."
Pros: "direct flight"
Cons: "water should be free"
Cons: "Had to go to gate to get seat assignment. Wait on line for long time . It took 3 computer terminals and 4 attendants to get seats because they said no one terminal could handle simple assignment. Hour delay as they sold final seats Paid for TSA fast lane There was none"
Pros: "The PILOT was one of the best...wish I knew his name. Take off and landing was so smooth"
Cons: "Flight attendant was nasty...should have gotten her name"
Cons: "No food, that is ok. But not even a cup of water is provided for free -- that is sad!"
Pros: "Awesome flight!! Seats a bit uncomfortable so gave 3 stars, food expensive not un usual seems the same on most flights where food isn't free. Overall awesome staff and flight!!"
Cons: "Good experience crew was great"
Pros: "Boarding went smooth"
Cons: "If you are over 5’10” don’t ever fly Spirit as the seats are exceptionally small. Surrounded by screeching babies the entire way kicking my seat the entire flight. Absolutely miserable"
Pros: "stewardess was pleasant"
Cons: "Plane was 4 hour delayed luggage cost very expensive it makes them no cheaper and probably more expensive than other airlines"
Pros: "All staff very helpful"
Cons: "The $50 luggage fee is ridiculous. Might keep me from flying spirit"
Pros: "I was surprised that there weren’t complimentary snacks and drinks as there are on other airlines . The flight was very smooth, and the crew was very nice . I am just not a fan of being nickeled and dimed for everything else , especially didn’t like that I would be charged a carry on bag fee."
Pros: "Smooth ride"
Cons: "To much money for carry on logged"
Pros: "Efficient boarding"
Pros: "Price was great! Plane arrived early. Check in went smoothly and great customer service. Crew was friendly and professional."
Cons: "The seats are small and uncomfortable but I was prepared for that and it was ok for a 3 hr flight. I would not fly Spirit for a longer flight b/c of the seats."
Pros: "clean plane"
Cons: "my carry on single bag was charge $55 because it was overstuffed by an inch. Rip off"
Cons: "Their r too pricy charge u too much for luggage the seat too they should have everything included one time payment"
Pros: "The crew was good, attentive."
Cons: "The seats were uncomfortable and the landing with a touch bumpy."
Pros: "Quick boarding and friendly and polite staff very tight seating"
Cons: "Very tight seating and would have liked free beverage or even water"
Pros: "- The allowed personal item is large enough for a short trip (if you want to avoid paying for a carry-on or a suitcase.) - Once everybody was on board, the person that spoke to us on speaker put us at ease with a relaxed and humorous tone. - Checking in with the app worked fine and was easy. - The flights were on time."
Pros: "I like how they were super on time with everything and how they didn’t give a lot of fuss about the bare item(free personal item) which was one of the things, they used to be very annoying about. Overall is a good airline! They have different jets though, and I wish they had the roomier ones ALL the time."
Cons: "Should have a consistency with the jets/airbus, some are roomier than others! And it cheers me up so much when I get to flight on the roomier ones"
Cons: "Waited in line for 90 minutes to get boarding passes"
Pros: "Flight was on time leaving and early arriving in Hartford. Flight attendant was funny. Seats were comfortable. Captain was very informative and professional."
Cons: "Baggage fees are way too expensive. We ended up paying double for the flights than what we first booked them at with all the extra charges. Would not suggest Spirit to families but would to singles or business people who don't need ANY extras..."
Pros: "Ease of check in and security clearance was quick. the trip to Tampa and return trip tp Hartford was great. the price was very reasonable and would travel again with Spirit airlines."
Cons: "price for one bag under 40 pounds could have been more reasonable. $50 is too much to pay .There was a time when your bag would ship free!!!!!"
Cons: "Your service"
Pros: "The staff was awesome. Not simply good attitudes, but fun and personable—real human beings who got to know you. The head stewardess made the flight!"
Pros: "Flight itself was quick and well done...."
Cons: "App is terrible... they tell you it's cheaper to pay for carry on and check in bag ahead of time but the app would not allow you to do so. At the airport they charge you $10 new for each I think it's a scam...."
Pros: "Great service nice and clean"
Pros: "Easy boarding, printing boarding passes,nice flight attendants, early arrival times, clean"
Cons: "The chairs don’t recline and very little leg room. Couldn’t go on a flight over 3 hours on spirit"
Pros: "Flights arrived early"
Pros: "On time departure"
Cons: "Golf travel bag was damaged (wheels gone and zippers ripped, soft shell with holes in it). How does this happen on a direct flight? The bag does not have to go very far..."
Pros: "The price"
Cons: "Seats are hard and uncomfortable"
Pros: "I like Spirit Air and I scored everything that is applicable to my trip 5 stars. This survey needs an N/A in addition to you star rating."
Cons: "This survey needs to be designed better so that if something does not apply to your trip you don’t give it a rating. A choice of N/A is needed. Spirit Air was great your survey needs work."
Cons: "Seats were uncomfortable. Very little leg room."
Pros: "I was very worried about the luggage size, but it was not a problem. There was no drama at anytime about the luggage. Flights were on time, attendants were great, the seat size seemed about the same as other airlines. I definitely would fly again."
Pros: "The fact I will never book with them again."
Cons: "I got hit with ridiculous fees to cancel this flight."
Cons: "No wifi"
Pros: "Staff was great and helpful."
Cons: "Price for carry one too high."
Pros: "On time boarding and departure. Nice job by pilot."
Cons: "Loud. Talkative flight attendant and people she was speaking with."
Pros: "Everything was great and hassle free. Thanks !"
Pros: "The larger seats and direct flight"
Cons: "When I booked. I book the opposite way on my one way. I saw it immediately after I booked and tried to change it immediately but. I had to pay a change fee. It had been a rough week with a funeral and I just didn’t need that but such is lide"
Pros: "I loved the comfortable seats, the leg room, the crew was great, the flight was on time and arrived early!!"
Cons: "The only thing I didn’t like was the price on the checked bag, I think the price could be cheaper!!"
Pros: "Price, clean, friendly. I will be back !"
Cons: "Im alive!!!"
Pros: "The base price of the fare was quite good. The flight was on-time."
Cons: "They quote one price for checked baggage if you pay when the ticket is purchased, another if you pay before check-in, and a third price if you purchase at check-in. When I purchased my tickets through KAYAK, I was not offered an option to pay for a bag. When I paid for the bag a full day before I checked in, I was charged the full price with no other options available - in other words, THEY LIED. I emailed a question to their customer service address; it went unacknowledged and unanswered. The flight itself went OK, but the seats don't recline at all, there is very little knee or elbow room, and the padding is the worst I have experienced. If you are larger than average or have knee or back problems, expect to be in torment. They charge for EVERYTHING, even plain water. After paying full price for my checked bags, the savings for the flight over other carriers was simply not worth the discomfort."
Pros: "This airline is no frills basic but the flight attendants are professionals"
Cons: "The seats suck very little padding and on a 3 hour non stop I was feeling it right where it counts"
Airlines flying from Tennessee to Hartford have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Tennessee to Hartford
Masks required on board, masks provided on flights from Tennessee to Hartford
Social distancing seating
Middle seats unavailable to book on flights from Tennessee to Hartford
Testing for antibodies, testing for symptoms for flights from Tennessee to Hartford
Waiving of change fees. Search flexible flights from Tennessee to Hartford