Passengers behaved and wore masks. Pilot communicative. Flight crew nice.
Crew was very pleasant and helpful. One flight attendant stood out: he was so sincerely nice & welcoming. As we were preparing to deplane, another flight attendant congratulated him on finishing his first week as a Delta flight attendant. He then told us this was his new second career and that he was a retired police lieutenant. Impressive.
Cons: "Not make me check my carry on when there was adequate room in plane"
Pros: "Check in at the airport- Delta is so friendly and helpful!! Flight crew was wonderful"
Cons: "Seats are snug"
Pros: "The flight was comfortable"
Cons: "It got delayed multiple times."
Pros: "I like the entertainment on Delta."
Pros: "Crew was great. Planes with built in TV was even better."
Cons: "One really obnoxious kid kept screaming the entire time. Instead of charging for earbuds maybe give them out for those of us that don’t have any."
Cons: "Air conditioning was very loud"
Cons: "Better food and more water."
Pros: "I got home alive."
Cons: "The crew was surly. The flight was delayed. We received little information about the delays."
Cons: "I booked a business class ticket through klm, but it was a delta code share flight. Delta was unable to locate me in their system, and I had to contact klm myself to straighten it out."
Cons: "No ear buds were offered, i had to ask and then FA forgot!!?? Snack basket was just awful choices. Captain was great I really appreciated the constant updates as our flight was 1. Hour delay on depart and also delay landing at jfk, very smooth trip"
Pros: "Food were bad. Out of air condition"
Pros: "Crew was great, flight was smooth considering the weather"
Cons: "1/2 hour delay"
Pros: "First Class. Cabin service. Frendiliness of staff. Plane arrived early."
Cons: "Breakfast was not served in First Class"
Pros: "Perfectly fine first class trip"
Cons: "Breakfast meal was awful"
Pros: "Boarding was quick Flight experience was good"
Cons: "Leg space was less Take off got delayed"
Pros: "How friendly and easy it was to board. The pilots were very friendly and even gave my daughter wings. The crew made us very welcomed and put our booster in the closet till we landed."
Pros: "Anything from free WiFi, entertainment, leg room, commentary drinks and snacks. Great service!"
Cons: "Left 30 minutes late from SLC."
Pros: "It was a very easy boarding process and everybody I can across seemed to be enjoying themselves."
Cons: "Seats were a bit uncomfortable and the entertainment was not readily accessible."
Pros: "gate agents were friendly and efficient boarding. FA were fine and quickly served beverages and reurned two more times offering snacks and more drinks. comfort class seats were comfortable. all in all perfectly fine"
Cons: "i was not able to use my RU cert even after applying it over one month before and having diamond status.... makes me think why bother with status"
Cons: "The monitors kept on freezing"
Pros: "Entertainment system great. Individual choices include recent movies. On board staff very nice"
Cons: "We had issues with baggage. Delta was supposed to transfer 4 bags to Disney for Magic Express transportation. Only 3 went. Disney tried hard to fix problem, and even gave us something to ameliorate the situation. Delta took hard line, wasn't helpful and gave nothing. It took 2 days to find bag."
Cons: "Due to the earthquakes, the film festival I was going to was cancelled. Ten days prior to the flight I called AeroMexico to cancel and they said there would be a cancellation penalty, which was fine. When I tried to redeem my credit, they said there was also an additional "No-show fee" even though I called to cancel 10 days prior, which left a total of $70 credit after all their penalties. I called and emailed to complain but they did nothing but pass me to someone else who was equally unhelpful. I will never fly AeroMexico for any reason in the future."
Pros: "Aircraft appeared to be brand new"
Pros: "Very efficient boarding; crew had the foresight to ask for travelers to gate-check their bags due to a full flight and that saved a lot of boarding time and hassle."
Cons: "The seats on this aircraft looked like that had a 2-2 configuration; it's now 3-2 making it pretty cramped in Coach."
Pros: "Every thing went well"
Pros: "For a short flight, they gave it drinks and snacks."
Cons: "Very uncomfortable seats Oddly shaped overhead bins, unable to put standard sized bags overhead, meanwhile they fit in planes of other major airline companies such as American Airlines. No food options, only sweet biscuit which contains soy and milk."
Pros: "Crew was courtesy"
Cons: "1hour delay from departing LAX runway - not good"
Cons: "11 hour overnight delay. Timed out crew. We were given a pillow and blanket to spend the night on the floor in the airport. We we given drinks and a snack box."
Pros: "Left on time and arrived early. Good boarding experience. Seating had access to electrical plugs for charging my phone."
Pros: "Flight was delayed for over 6 hours. Not an ideal way to spend the day."
Pros: "in economy class"
Cons: "very hard seats with not enough legroom."
Cons: "Food in first class was subpar!"
Pros: "Nice staff"
Cons: "Delayed 4 hours, but due to weather. Not the airline's fault. They got us here sooner than I thought we could arrive. Plane was tiny"
Cons: "According to the website and documentation a card holder is supposed to get the first bag free when using this card. I did not, so I will be cancelling the card."
Cons: "Repeat the message from above.."
Pros: "Quick flight; helpful and friendly staff"
Pros: "We barely got on the flight."
Cons: "The boarding "red shirt" saved us. We are a band on tour and thanks to her we made the gig"
Pros: "The bathrooms were incredible dirty. I take longhaul flys very often and Delta definitely has the dirtiest I've seen! Bathrooms were very dirt on both flys (from and back to Rio)."
Cons: "1- 2 hour delay in Atlanta, 2- Missed my RJA international connection from JFK, 3- My luggage was not delivered to me by Delta in New York. 4- Had to spend one night in a NY hotel, and pay $185 for it, and I was told that Delta doesn't pay for the hotel because the delay was caused by New York Air Traffic Control. 5- After Delta re-booked me on Air France the next day, I made it to Amman, Jordan a day late without my luggage; which arrived another day late."
Pros: "One of the flight crew"
Cons: "It was crazy crowded"
Cons: "The seat was not a flatbed. It was an old fashioned first class seat but with absolutely awful knee room---possibly as little as 28-30 inches. It was very difficult for the person next to the window to get out to the aisle, even when the person in the aisle seat was not sitting there. The biz class cabin was shared with economy comfort. The crew gave no explanation for the switch in aircraft, and no apology either."
Pros: "Our flight was cancelled and we had to buy $447 worth of Southwest tickets to get home. Our luggage is still missing, by the way."
Pros: "Delayed by 55 minutes in 10 or 20 minute increments as they waited for a crew."
Pros: "Comfortable-love the 2 seats!"
Cons: "No complaints"
Pros: "Crew was great!"
Cons: "Boarding was excruciatingly slow."
Pros: "The crew was super nice and helpful. They made an effort to answer any questions the passengers had. They made the flight home very enjoyable. I plan to fly with Allegiant again."
Pros: "Seat accommodations were great Gate assignments at airport should be confirmed before the plane arrived"
Pros: "Great crew."
Cons: "They should have let us know we would be diverted to Des Moines, and 2 hours Late to BMI before we got to the airport"
Pros: "Easy boarding"
Cons: "A little Snack"
Cons: "A place to out my bottle of water"
Cons: "The ticket lady was rude just nasty and upset for no reason."
Cons: "I would have liked to have a drink of water for free!!"
Pros: "Not much after sitting in the airport for two extra hours on both flights"
Cons: "They could have boarded flights on time or at least explained why the flight had been delayed."
Pros: "Allegiant is a Budget airline. Good fares and great service. Nonstop service to less traveled destinations"
Cons: "Nothing for the price."
Cons: "Flight attendants talked loudly the whole flight. Very uncomfortable"
Pros: "Flight attendants were very kind, attentive and caring. There was a special needs girl in the same row as me that was by herself and they were always making sure she was okay and comfortable as well as the rest of the plane."
Pros: "the crew was very welcoming. and the boarding process was fast."
Cons: "the seats are not comfortable. however I can understand because of the price."
Pros: "Everything was perfect. New plane, super clean!! Even though the seats don't recline, they're still quite comfortable. I love how wide the aisle is...people have plenty of room to move around."
Pros: "Great crew. Good on-time flight (early, actually). Smooth boarding."
Cons: "Standard no-frills gripes. Seat is tolerable but basic, no recline. No power, zero inflight entertainment, etc etc. They won't even give you a sip of water for free, which is just absurd in my opinion. They did give me a free cup of ice... so I guess ice + time = free water..."
Cons: "Be on time, 3 hour delay."
Cons: "PIE airport does not have a lane for TSA pre-check so be prepared to wait in the long security lines with everyone else."
Pros: "The plane didnt crash :) Friendly attendants."
Cons: "NO WIFI. Flights are delayed often, what looked like a brand spanking new plane had the most uncomfortable seats ever, felt like sitting on wood in the exit row. You get what you pay for though."
Pros: "Smooth timely flight without incident."
Cons: "As retired military we were to have assigned seats since we purchased our tickets but somehow our return tickets separated us by 2 rows & opposite sides of plane. We were supposed to be in an isle seat & a window seat in the same side & row. We do appreciate all Allegiant Air does for the military. Wish all airlines did what they do."
Cons: "Lousy airline. Left gate late and unfriendly crew. Wanted to charge me for carry on."
Pros: "The flight left on time and was fine."
Cons: "This flight was at a small airport and we waited in line for security longer than at a large airport. There were 5 flights going through security at the same time with nothing scheduled later. Why not spread them out a bit and save everyone some time?"
Pros: "Arrived on time after boarding was delayed. Great price/ you get what you pay for."
Cons: "No diaper changing station in any of the 3 bathrooms.flight attendants could have been friendlier"
Pros: "Everyone from desk to gate to crew were very friendly. I like alla carte airlines for thier value. I dont need a free soda for and extra $100 ticket price."
Cons: "Needs better organization during boarding. Everyone piles up near the gate. Thry can copy Southwest and make the process smoother."
Cons: "The seating is terrible. Everyone is like sardines packed away."
Pros: "Like the small airport quick boarding!"
Cons: "Not lots of leg room, no reclining seats, bummer everything costs extra even water. But ok for price"
Cons: "15 minutes waiting for luggage—still none out."
Pros: "I’m 5’10- tall for a woman but average height I’d say overall. I was so cramped in that seat that next time I will choose another airline to get more rom."
Cons: "No free water?! That’s just cruel considering the flight was over 2 hours."
Pros: "Excellent value. They had hard time with the head count which delayed our take off. Arrived just a few minutes Late."
Cons: "First flight being cancelled"
Pros: "Although we were late to our gate, the Allegiant staff made sure that we were able to board our plane on time."
Cons: "Flight delayed 3 hours coming in and 5 hours going back. This is unacceptable. I will never fly Allegiant Airlines again."
Pros: "Being on time and the crew"
Cons: "The chair is not reclining"
Cons: "I flew to my "surprised" 50th bday party with family and to meet more family. The aircraft problems overheated engine, caused us to get out of the plane, move all luggages and wait foe a new plane that also had to be cooled off before reboarding. We were tired and hungry. Missed my bday with family. Very very disappointed."
Cons: "7 hour delay. Giving us delays in increments so we couldn't make a decision to leave."
Pros: "Nothing. We were scheduled to fly back to Vegas at 7:07 then delayed to 8:30 then 10 pm then 11:25 pm now 1:15 am. This is unbelievable, unacceptable and ridiculous! And I have to work the next day. This is unacceptable! I just received another update that now we're leaving at 1:45 am . Please do not, again do not use Allegheny EVER again!!"
Cons: "So many delays. This airline is unreliable, unprofessional! Ridiculous! Please read my comments above. Do not use Allegiant!"
Cons: "2 hour delay, plus a filthy plane with bloody toilet seat, completely bathroom fail."
Pros: "I like the flight. It was on time"
Pros: "We were supposed to have boarded for 5:00, flight was at 6pm. They were missing 1 crew member and could board the plane. She showed up, then they made a announcement that the Oakland flight will be delayed till 8:10 takeoff. I was able to get on a flight to Stockton Airport without problem. They wouldnt tell me what was wrong, and i didnt want to chance that it was the last dlight to Oakland and went with Stockton. The flight was good, you have to pay for your water."
Cons: "They would tell me the problem with the plane."
Pros: "I arrived less then 5 hours late"
Cons: "No free peanuts, no free pritzells,no tv show, no movie"
Pros: "At least I arrived to Oakland eventually. A one hour flight turned into a 7 hour wait and flight"
Cons: "7 hours from Vegas to Oakland. I could have driven. I deserve a reufind voucher"
Pros: "The flight was on time and the staff were courteous."
Pros: "I didn't like anything about them"
Cons: "They made me pay 100 dollars for two bags that would of fit under the seat"
Pros: "Having to bug hotel staff to make sure to print boarding passes to avoid a $5 charge for each...having to pay for carry-on bags in advance and then unstuff them in the cramped aisles while boarding because the overhead compartments were too small...flight delays on each leg of the trip...staff that seemed lobotomized...seats that have a bar jamming into your lower back and don't recline.... etc., etc, etc, etc, Plus stupid coporate name and a logo that's hard on the eyes! ALLEGIANT SUCKS from its nose to its tail fin."
Pros: "The from take off to landing was smooth"
Cons: "Have no dislikes"
Pros: "The flight was fast, and direct."
Cons: "The seats"
Cons: "The weather blizzard and freeways being closed. I missed my flight"
Pros: "Check in was easy, seating comfortable, staff very polite"
Cons: "No complimentary beverage is kind of a bummer, since you do get quite thirsty during a flight"
Cons: "I was charged for my carry on bag when I was headed home & it was the same bag I brought on my trip for free ! I feel this was an unfair business practice."
Pros: "The plane took off and landed"
Cons: "Out of the four frontier flights I’ve taken in the past six months each one has been delayed for some reason. First one was over an hour late and caused a majority to miss connecting flights. Today’s experience was not a whole lot different. First leg of the trip was behind schedule, second was delayed at the terminal for the “cleaning” of the aircraft. I will walk to my destination before ever flying with frontier again."
Cons: "1. Three hour delay 2. Fluid dripping from overhead bin onto my husband’s head and clothing. Staff more bothered than helpful. 3. Even on exit row, seating was cramped. I’m only 5’2” and it was very uncomfortable. 4. 45 minute wait for checked luggage. 5. Having to pay for seat choice."
Cons: "Seats, food, prices.."
Pros: "I got their safely"
Cons: "There was a child that kicked the back of my seat the entire time. The parent did nothings so I couldnt sleep. It was even noticeable on how hard the kicks were but no action to correct the child’s behavior. This was the worst flight ever because I felt my comfort was not a priority"
Pros: "Flight was on time. Flight attendants were friendly and professional."
Cons: "Too much extra charges on everything and no free snacks!"
Pros: "The flight attendants were delightful. They were fun and had a great flight because of them."
Cons: "I know this is a budget airline but I felt I was on a broken down bus. The fees for bags are insane, especially during the holidays?"
Pros: "Initial booking price only."
Cons: "When they have published on their website that a personal item sized 14 x 18 x 8 inches and fits under the seat in front of you flies free don’t believe them. I measured my bag and the dimensions published on their website were the EXACT measurements of my bag with all wheels and handles included they still charged me $45 to carry on the plane. The bag even fit into the luggage measuring thing they had at the gate. The only thing sticking out of it were my wheels by 1/2 of an inch. When I measured at home they were even within the measurements posted on their website so I think the luggage measuring tool they use was off. Even it it weren’t, this is a completely discretionary issue that is COMPLETELY up to the agent you deal with. I am an elite traveler with many different travel brands and I’ve had a bag weigh 53 pounds and the agent has let it slide and I’ve had others that were very “by the book” which is fine. A policy is a policy and I respect that completely but this was downright wrong because I know without a doubt that my measurements were correct and even the weight of less than 35 pounds was correct. They also didn’t let me see if it would fit underneath the seat in front of me before charging me. Had they offered that and then if it didn’t made me pay I would have been ok with that but none of this was allowed. My suggestion is not to get caught in their dirt cheap airfare because they will find a way to screw you in the end. They lost a customer for life over $45 dollars. I went all the way to customer service management over the phone and all they did was credit me $15 for the issue which wasn’t fair in my opinion because of all the hoops I had to jump through to get that done was exhausting. Think before you click “BOOK NOW”! The airline overall was less than mediocre as well. Definitely nothing worth flying again even if I hadn’t had the issue I had. I’d pay more for more next time."
Cons: "It's gotta be 80 degrees on this flight. We finally landed and now we have been waiting for a spot at the terminal for more than twenty minutes."
Pros: "The gate agent in Memphis was so fun, so authentic and so efficient."
Cons: "No complimentary coffee! Come on.70"
Pros: "Really quick and personel great"
Pros: "Was on time, easy uncomplicated check in and boarding"
Cons: "Extra baggage charge, crew seemed so unmotivated"
Pros: "Getting home"
Cons: "Waiting 5-6 extra hours getting home"
Pros: "It was better than driving."
Cons: "They don't even offer water. They have this jacked up system where you pay more for a carry on than checking a bag. The flight was late. We had to wait in the tarmac in Denver. Bush league airline."
Pros: "extra fee for all baggage"
Pros: "You fuckers make me pay for a carry on and then expect real feedback for free? Ha"
Cons: "Replacement flights would have required us to lose two days and spend the night in Denver - not our destination"
Pros: "Cheap and fast."
Cons: "No drinks or snacks (unless you pay quite a bit), seats had minimal padding. If you want to choose a seat you have to pay. If you want to bring a carryon you have to pay."
Pros: "We made it safely to our destination."
Cons: "We made it safely to our destination, but the Memphis airport TSA performed like the lower level bugs they are. The flight was overcrowded. Took an hour and a half to get our luggage."
Pros: "It was cheap, but you quickly find out why because they charge you for every little thing"
Cons: "My connecting flight was delayed 3 hours. Flight attendants were rude. They had nothing on the carts because they forgot to stash them. They charge for a anything other than water. Seats don't recline."
Cons: "Being charged for carry on!"
Cons: "I had the very first flight in the morning and when I woke up and checked the time for the flight, it had already been delayed 2 hours. They said I would not make my connection but couldn't work to get me on any other flight that day with another airline. The best they could do was a full refund or a flight the next day (this happened to everyone on our flight). I opted for the full refund ($246) since I needed to be at my destination that day. However, that didn't help much since I bought the ticket months in advance to save money, and subsequently had to buy a ticket with another airline ($700). This was the first and last time I will choose to fly with frontier."
Cons: "how late every flight was. I guess this is what you expect when flying frontier"
Pros: "Easy going flight"
Cons: "Spacing of seating"
Pros: "The price and the baggage options"
Cons: "The service. While traveling it is already stressful and to have reps that does not show any signs of caring if the passengers return as a guest or not. I missed my connecting flight and no one cared at this airline."
Pros: "The security guard and the young lady at the Frontier ticket counter were both helpful and delightful. Great example of genuine hospitality in the South. Much appreciated!"
Cons: "The flight in general was not bad - was able to have a much needed snooze. But we were grounded for close to an hour before arriving at the gate. The flight attendants were nowhere to be found (they stayed out of sight in their seats.) The Captain did announce the reason for the delay (repair work being done to the plane in the gate we were assigned) as well as the anticipated amount of time it would take. Flight attendants on OTHER AIRLINES have a much better attitude and engage with the passengers when this type of thing happens. When I had dinner in an airport restaurant and mentioned the situation (with the airline remaining anonymous), the waiter immediately knew which airline I was talking about and said they are known for providing lousy customer service."
Pros: "After reading some reviews I was nervous about flying frontier but everything was perfect!"
Pros: "The ticket was very affordable, which is really the most important part."
Cons: "The seats were extremely small and having to pay for a carry-on is simply unfair."
Cons: "Frontier charges for checked bags. This was not made clear during the booking process. A surprise when checking in for the flight for sure. Also, we were 30 minutes behind schedule but were not told there was a possibility we could be late until we were almost completely done with the flight path."
Pros: "Affordable flight to relevant destination"
Cons: "The cabin A/C did. It seem to be working. I was hot, uncomfortable, sweating, and struggling to breathe. Also we landed something like 20 minutes early but sat waiting on a gate - nearly an hour, until we were late. There were some people missing their connections. The cabin airflow was not running while we were sitting waiting on a gate all that time. I was gasping for air by that point. Then we were asked to remain seated while those missing connections could de-plane. I understand and empathize but I was desperate to get off that plane -'it was stifling! No food or even a glass of tap water unless you wanted to whip out your credit card. Lots of hidden fees, not really that cheap after you pay for a seat assignment, a carry on bag, a checked bag.... Boarding was chaos, they did not adhere to the zones in the Memphis boarding. No food, no entertainment - nothing to rank there."
Pros: "Great price, but be prepared to pay for any extras. Even after bringing carry-on luggage and checking a bag we still came out cheaper than we would have on any other airline."
Cons: "Seats didn't lean back and $2 for a soda was a bit excessive."
Pros: "All the crew were very nice and they boarded us very fast."
Cons: "I was not aware that they charge for carry on the only thing I didn't pay for was my backpack. They charge for all drinks & snacks. Then they want you to take out a credit card with them to redeem 40,000 miles that has an annual fee of $69.99. So no I didn't enjoy my anal rape on frontier."
Cons: "Lost our luggage. Lied about being able to track it. Never have anyone in luggage lost cubicle except when a plane is deboarding. Very disappointed. Came from Memphis thru Atlanta and on to SLC on same plane Luggage was removed in Atlanta. Not just mine but 10 others!!! Someone does not use their brain!"
Cons: "Hard seats. No leg room. $60 carry on fee. It is more expensive to fly this airline than the others"
Pros: "Flight crew were outstanding Early arrival"
Cons: "Flight attendant s"
Pros: "Seats did not recline, so no one flopped back into me."
Cons: "I had a window seat and asked if I could switch to an aisle. There was an upcharge for switching seats. No food or drinks offered free."
Pros: "I definitely like the price. I got my ticket for only 24$"
Cons: "I didn't like how they tried to trick me to buy a seat when I already had a ticket and for a carry-on. You don't have to do that ;)"
Pros: "The customer service"
Cons: "I had to pay for a carry on"
Pros: "The crew was friendly, helpful, accommodating"
Cons: "Seats are uncomfortable, no magazines, EVERYTHING costs extra"
Cons: "All the fees for everything! My original price doubled. I can now see why it was cheap. I would've gone with another airline if I knew. The seats were uncomfortable too."
Pros: "excellent service"
Cons: "We were packed in kinda tight, I paid for an extra carryon, but it was taken by someone else on the flight. When I went to report, there was no protocol for this situation. I know it's part of travel but I still feel some kinda way."
Pros: "Very nice, friendly crew"
Cons: "HATE the new seats....uncomfortable, very crowded and dysfunctional"
Pros: "Everything was great!"
They cancelled my flight and I had to reach out to them to get a refund/credit.
I think it is lacking some normal customer service like free water and wifi.
Cons: "VERY unclear baggage rules - meaning I paid $100 extra for a checked bag after booking, and then also unnecessarily paid an extra $55 for a backpack at the airport because there was not notification on-screen that it was allowed as a personal bag. I then could not get a refund at the baggage counter because they don't do transactions. I am now trying to work out how to get a refund from Australia. I would have been better off taking any other airline and it would have been cheaper than these extra fees. I am so disappointed."
Pros: "A no frills short flight -"
Cons: "Absolutely no frills. Hand carry and check in Baggage, food and beverages all have a price."
Pros: "Nothing, never got on the plane."
Cons: "I was stuck in traffic before the flight and arrived approximately 50min before the flight. By the time I finished fighting with the self check-in machine and talked to a person, it was about 45min before the flight and I was told I was too late and the plane had already boarded and was full. I asked if I could get on the next flight, but I was told the next flight from LAX to Oakland wasn't until 7AM the next morning. I wound up having to buy a last-minute, one-way ticket on American Airlines just to get where I was going. The man at the counter was very rude and dismissive about the whole thing."
Cons: "The worst experience ever. Will never fly this terrible airline again. The worst customer service on the phone and at the airport. This ticket was booked for me for a quick trip and I needed up rebooking my return on another airline the same day because Spirit is that terrible."
Pros: "No delays. Boarding was efficient but not much else. Very basic."
Cons: "I wanted to bring a bag as hand luggage and had to pay $46 each way. I've flown loads and this is the first airline who has charged for carry on."
Cons: "I have been flying since I was 5 years old. THIS WAS THE WORST flight (experience) thus far! Flight and boarding on time, BUT THE MOST ANNOYINGLY UNPROFESSIONAL FLIGHT CREW took over once on the aircraft. This made the uncomfortable crampped overpriced for what you're not getting flight a nightmare. There was horrible turbulence as well, which the airline is not responsible for; However our captin did'nt address the passengers at all. And the completely UNPROFESSIONAL rude chatty and hard to understand screeching non english speaking voices from two women kept coming over the speakers disrupting what little peace one would try to focus on while being jolted around like on a rollercoaster. You some people were ACTUALLY motuon sick, scared, and nervous BUT they didn't stop talking long enough to notice. I only noticed the men working with passengers to maintain some calm by displaying professionalism."
Cons: "After flying a dozen times with a suit bag and a backpack that fits under my seat, I've never had a problem The lady checking tickets gave me an ultimatum, either you fit your suit bag in your backpack, or you have to pay $59 for a carry-on bag. No ticket checker has ever said this to me in the past. She was rude, direct and didn't leave me with any other choice. She ignored me after she gave me the ultimatum, while I'm asking if this was a new policy. She gave me the cold shoulder. I was very frustrated, luckily the suit bag fit in my backpack. Then when I got on the plane there was so much space in the overhead bins, so I took out my suit bag and placed it in an overhead bin while the crew was watching. The crew didn't say anything. Your teams need to be more persistent with policy."
Cons: "I've read bad reviews about Spirit airlines, but I was on a budget and decided to take my chances. It was a very small plane, which meant tight quarters during a 4.5 hour flight. I have a disability and deal with chronic pain and usually need to carefully plan out long flights so I arrive with minimal pain, but the seats were very small and moving about the back cabin was impossible. When I asked for a wheelchair I wasn't granted my request right away because I was told I didn't register online. I've always requested a wheelchair when I check in with major airlines when I arrive and have never been given a problem. Also, I didn't realize checking baggage would cost so much! No wifi available a very turbulent flight and they even charge for water. It wasn't the most horrible experience, but if we pay for a cheap ticket, expect substandard service. This will definitely will be my last time with Spirit Airlines."
Pros: "1) Friendliness and openness of the crew 2) good legroom (we paid extra for it)"
Cons: "1) web site charged our credit card to check a bag, but at ticket counter the agent insisted there was no record of this. We had to pay again to check our one bag! Now, we have to pursue a refund. 2) boarding pass was unreadable by the TSA scanner. 3) ticket agent didn't know the seating on the plane; insisted that we had reserved a window seat, which proved false. 4) seats very uncomfortable; no lumbar support. 5) surprisingly costly baggage fees, which erased the initial ticket price advantage. 6) $9 club name is misleading -- sounds like it costs $9.."
Cons: "I canceled the flight five times and spirit kept telling me they would send me a credit to use towards future travel. I never got that credit. Customer service was terrible. Each time I called the person on the other end was difficult to work with and in the end I lost over $400 dollars. I had to cancel the trip because of an emergency surgery and I tried to cancel it over a month ago. I'm very disappointed"
Pros: "Some of the Spirit crew did try to assist me and the other passengers."
Cons: "I was unable to check in online and when I tried to use a Kisok I was told to talk to an agent. i waited in a very long line, was told I might not make it and that they wouldn't hold the plane for me (or the five other people who had the same problem as me) but if I made it through security in time we could. When we all made it to the gate they closed the doors and wouldn't let us board even though we were there before takeoff. (One girl was even there before they closed the doors and they wouldn't let her through. Spirit changed our flights to the next available plane (11hours away) for no charge but I bought a new plane ticket with another airline."
Pros: "Captain made up time"
Cons: "It was ok"
Pros: "Departure was on time, Flight was pretty smooth. Arrived & landed a few minutes early, but had to wait/taxi for from 11:12p -"
Cons: "Kois was not working. So machine printed out a ticket that said see agent. We proceeded to a sign that said Agent Assistance & stood in line. Waited in line for about 15 minutes, then an agent announced we were in the wrong long & to stand in a different line. We and other Spirit customers experienced the same treatment, very rude & no positive spirit from Ticket agents. We were in line for an additional 30 minutes before we were called to receive service, get our boarding passes. We were not Preassigned seats & had to proceed to the gate counter to get our seat assignment, but there were no Spirit Agent present. There were about a dozen customers waiting in line but was not serviced until towards the end of boarding. As a executive manager of a non-profit organization I had to be observant, & not once did the 2 female agents smile or seem to be happy to assist their customers with enthusiasm. When we entered the plane, the first male flight attendant did not even acknowledge us & several other passengers as he was on his phone texting. The value of Spirit was definitely NOT experienced today."
Pros: "Other than my issue, Spirit airlines was a pleasant to fly with. Comfortable, good crew."
Cons: "I didn't like that I had to pay for a carry on - since I had a roundtrip flight, not only did I have to pay a $60 fee for a carry on, but I had to do it twice. That cost me twice than the flight ticket itself. Normally flights allow for one personal item, which I had in the form of a backpack, but I also had a carry on, which carried the rest of my clothing since I've been traveling around the States. It would have been nice if the airline included the potential cost of a carry on when I purchased the ticket rather than surprise me with two $60 fees for my one carry on bag."
Cons: "The fact my flight was delayed, they wouldn't let me check in after their computers froze at the airport and caused me to miss the one hour before cut off time limit to check in. They made me take a different flight the next day and charged me a $25 fee to do it all because they wouldn't check me in and therefore had to miss my flight. The fee for having a carry on bag is redic since they have the room like any other plane for it in the overhead compartment. My new flight the next day was delayed also (over 3 hours) so I took another flight so I didn't miss my event. Spirit then cancelled my return flight days later because I skipped the outbound flight, they auto cancel all of your future flights. So I then show up in the morning to the airport not knowing they cancelled my flight, they don't tell you in any way, stranded and told I have to buy another ticket back for almost triple the price. The story goes on and on, absolute nightmare. I wish I would have known or gotten a refund to ease the blow."
Cons: "I would strongly consider adding warnings regarding spirit's iperation; I experienced 5 plus hours of delays on oak to lax flights; they aren't communicative, have horrible customer service and absolutely refuse to acknowledge they failed to meet even a minimum standard of care. One thing to have delays due to weather impacting all carriers; in this instance on both days all spirit flights were late, no other carriers impacted. I rarely respond to this sort of prompt but I fully expext at least a refund of my fare."
Pros: "Refunded my ticket with no issues"
Cons: "First, they cancelled my 8am flight at 10pm the night before with no notification. I happened to see it and call to rebook on the next flight, but if I hadn't been checking the flight status I'm not sure what would have happened when I got to the airport. Then, the 10am rebooked flight was delayed for over 2 hours - with basically no communication from the gate agents and no updates to the expected departure time. Ended up getting a refund and rebooking on Southwest - which was a perfectly smooth experience, huge contrast to the clusterf*** of flying Spirit."
Cons: "When buy through kayak link it takes you to the spirit page, where there's no spot to put in get TSA Precheck. When do all through phone, the boarding pass on the screen doesn't actually scan - only airline in the world where you still need a paper copy. After 50 mins in security line, the phone bar code didn't scan (can't use phone for spirit). Had to leave to get a paper boarding pass. Missed flight. I fly at least once a week every week. Have never missed a flight in my life (probably bc I had never flown with spirit before). Missed this flight! No refund, no airline credit (even if I got the airline credit I would let it expire to avoid flying with them again). Literally worst user experience I've ever had with an airline."
Pros: "Nicole at Spirit corp who reversed the charge."
Cons: "Kayak didn't mention the luggage charge at all. Then Spirit didn't send me the required email though I called twice so by the time I got it the charge was fifty BOTH WAYS. I got that reveresed by corporate but the ticket counter people were AWFUL and uncaring and not just to me. Everyone in line was saying they would never use Spirit again. One woman was charged eight dollars to get a seat next to her toddler! Awful gouging airline. It costs one hundred dollars if you don't know and bring a suitcase to the plane without paying days before!"
Cons: "Plane was downgraded last minute and because there were less seats about 40 of us had to be re-booked on a flight out the next day. They comped hotel + food + cab expense and gave a voucher for a free ticket that had to be used within 1 yr, booked within 60 days. But it was overall shitty experience. When I went to use food voucher the next morning in the airport Coffee Bean they told me they didn't take them. And the hotel wasn't too close to the airport so more time spent in cab plus the hotel was sub par."
Cons: "My Luggage was 10 pounds over weight and I was forced to pay an extra $55 on top of the 50$ I payed for my bag. The attendant placed a Red Tag on my luggage stating that the bag was "Heavy" when getting my bag from the baggage claim I noticed that my handle on the side of my luggage was completely broken, as of a worker tried to grab my bag only from that handle! Which would be wrong still on the Red Tag placed on my bag States you should pick the bag up while bending your knees! This is not a cheap bag!"
Cons: "No complimentary drinks, snacks, or entertainment. Even on a 4+ hour flight, the most they could offer me was a cup of ice. No water, juice, soda, pretzels, peanuts, etc. If you wanted ANYTHING, you had to pay for it. Also, they charge $55 to bring a carry on and $50 to check bags. On both departure and return, I tried to do self check in at the kiosk, but error messages came up both times (despite accepting and charging my credit card) telling me to wait in line to see a cashier. So trying to take initiative and doing self check in was a waste of time and I still had to wait in line afterwards. Very dissatisfied with my experiences on Spirit Airlines. Flight was also late to take off, but there was no announcement revealing to updated expected time of arrival."
Pros: "The plane seemed new on the way back."
Cons: "The crew at the airport is the most unfriendly and most inefficient crew I know. First time using Spirit, definitely last, unless I only fly with a personal item, I guess. At McCarran Airport in Las Vegas, people were missing their flights because the "quick" baggage drop was taking too long. And it wasn't because of the amount of people at the airport, no. Delta was doing well with that. The crew checking the baggage was the slowest I've ever seen and would take more than 5 minutes per customer to check-in a bag. It doesn't take that long to check a bag and put a tag on."
Pros: "We showed up to the airport for a flight from Oakland to LA and the agent notified us that our flight was cancelled. This was on December 23rd, and they told us they could put us on another flight on December 25th! We were returning on the 26th so that was entirely unhelpful. They said the reason for the cancellation was weather in LA. But none of the other airlines were having any issues with their flights. We were flying at 9am and there was rain in LA at about 7pm. They offered to refund us, which we accepted. I was expecting to have to harangue them to actually get our money back, but the refund came through unprompted about a week later. We did not get reimbursed for our cabs to/from the airport, or for the cost of driving to LA."
Cons: "We spoke to multiple attendants, during check in and during boarding, many of which advised us incorrectly. During check in, we asked a Spirit employee if our bag was considered a Personal Item since Spirit charges for carry ons. They advised that we would be fine, and that since it was our only item it would count as a Personal Item. Perfect. Then we finally board the plane and it turns out our only piece of luggage cannot be considered a personal item and demanded we pay $65.00 for the carry on. The fee itself is not the issue, the misinformation is my main complaint. Had the original employee told us the correct information, we could have checked the bag for $55 during check in, instead of $65! during the boarding process. Not to mention it was unnerving holding up the line to board as I fished out my wallet. Anyways, better communication is definitely needed at Spirit Airlines."
Cons: "I got this ticket thinking that it was the final price. I got to the airport, the counter folks were very un-organized and un-attentive, took a while to get to the counter. Then was told i have to pay $50 for checking in my bag, otherwise will be $100 at the gate!! Not wanting to miss the flight i did not argue and paid and went to the gate. I had no idea that the charge was this high. At the gate and in the plane there were many passengers with the same bag as I had!!!! The counter people did not tell me i can take it the plane, they forced me to check the luggage in :-( First and Last time on Spirit airline for me!"
Pros: "The crew was always attentive and responsive."
Cons: "It was very difficult to check in on line. it took me over one hour. Wanted to get my sits and when I took the option there was no sits to select even when paying for it. I checked my carry on and I kept having the offer to be part of the club to pay less for my carry on. I did not want to use the option but I keep being sent to that side. The same experience I had when tried to check in in my flight from Oakland to Chicago on Friday. since the web site did not let me check in I had to check in at the airport. There was an accident in the freeway and I ended up losing the flight from Oakland to Chicago because the website did not let me check in the night before. We arrived 45 minutes before the flight and they have the policy to check in 45 instead of 30 minutes before the fight like other airlines. We did not even get options or credit. We just had to buy another flight. It was a nightmare."
Cons: "When I see one bag per person, I assume it's like everywhere else and you have a personal item and one bag. So I had to pay $55 for my tiny suitcase to come on. Had I known, I would have packed differently. It got me so upset that I started to cry. Yes, I probably did not read carefully. But am I the only one to whom this has happened? I should have flown tried and true Southwest which does not nickle and dime you. Will know better next time. In all the trip cost me a lot more than I would have had I gone Southwest with a slightly higher fare."
Pros: "That there was a Virgin Loft flight club in the terminal, only used it because of the Spirit delay"
Cons: "Front counter is rude. I don't know if they just had a front counter person having a bad day but I've never experienced that with any airline. Then there was a flight delay of a minimum 2 hours due to a bad windshield? Great keep us safe, but good luck with finding someone at the gate or a service counter to give you an explanation of why it's delayed. Instead just wander aimlessly around the terminal looking for a Spirit employee. I then went to the Spirit website and it shows the flight as "on time", really?? At least give me an app or website that's accurate so I don't have to sit in front of the gate for 2 hours. When booking through Kayak there is no mention of pre-purchasing checked baggage so I was stuck with a $50 fee at the ticket counter! This is definitely not the "low price" airline unless you truly "travel naked". Save yourself some grief and ignore Spirit as a flight option."
Pros: "I was quite surprised at check-in to find that checking a bag cost $50 and a carry-on was an additional $55. I travel frequently and usually the first checked bag is free or $25, and a carry-on is free. I booked on Kayak and didn't see any notification that your additional fees were so much higher than the industry standard. It appears that your business model is to attract clients with low prices, then hit them with hefty additional charges at th airport, when it would be difficult for them to change plans. It worked this time, but I will never fly Spirit Airlines again. I suggest that you reconsider the way you treat your clients."
Cons: "I understand that Spirit intentionally gives minimal additives and services but I feel they can be a lot more transparent about what they do and do not provide. I felt very uncomfortable on my trip back for the following reasons. 1. Tray table was half the size as a normal tray table. I was trying to do work on it with my small computer and it kept falling off and into my seat mates lap. 2. There was a flight attendant named Duron who made a few comments that made me feel very uncomfortable. I felt he was inappropriate. When collecting trash he walked by my aisle and commented to the person next to me (he was reading the New York Times), "Anything about Trump, or Kill-her-y, Killary, Hillary in there?" And laughed. I was shocked that someone, especially a professional at work would say something so volatile and frankly, violent. On his second round he again came by and asked if "Trump was in the paper and worth reading. Killary in there? You can guess who I am voting for." While people in the back row laughed and the man next to me nervously laughed. I felt very uncomfortable and felt he was inappropriate. I plan never to fly Spirit again after this experience. I hope that you can address this issue with your quality assurance team and to Duron. It can't continue. Thank you,"
Cons: "Up charge on everything. Rude customer service. Can't check in at the counter at least at LAX. Missed my flight and had to wait 7 hrs because only 3 of the 12 kiosks were operating at the agents wouldn't let me check in at the counter. By the time I got my ticket printed I had 43 minutes till my flight left. Waited in line just to have an agent tell me I was 2 mins too late. Last check in is 45 mins prior to flight and I had 43 mins left. Complete BS. I will not fly Spirit again. If you think I'm exaggerating read other reviews. Good luck!"
Cons: "The staff was rude from check-in to on the plane. The charge for my suitcase and weight of bag was ridiculous and never have I ever paid that much for a suitcase. My bag came back broken and open and I am missing few things from that pocket. I am very disatisfied with your team and my customer service and extra fees. I will never fly your airline again and could have definitely flown cheaper with a different airline. I believe you should put in bigger and bold type that people can not include purse as carry on and backpack because I had to put my purse in my bag to check it which meant my bag weighed more costing more. My flight was more than an international flight which is absurd. Your website should disclose that information more clear."
Pros: "I am Physian, I arrived at Oakland airport at 1pm for my flight at 1:47pm, I could not print my boarding pass because of a stupid policy that states 45 minutes is the cut off. After a humble plea to the staff who were really sooooo rude especially the supervisor Maria, they told me there is nothing they could do. I was so disappointed cos I was meant to be on call. I had to but a last minute one way ticket with south west that was boarding in 25 minutes. ...experience was like night and day, better and more courteous staff. Anyway,I will never fly Spirit again. It's not worth it."
Pros: "Gate person was very helpful got us on the flight early and we had great seats I am 6'4" my son who was in LV for basketball is 6'11" and she was great."
Cons: "At check in for our baggage it was a very long wait Michael who helped us put us on standby for an earlier flight gave us new boarding passes did not see that I had paid for a carry on bag so my boarding pass did not have a carry on. I also had a very hard time checking in for our flight and printing the boarding pass as the web page was down for almost 24 hours I wasted many hours trying to print the boarding pass and was very surprised about the charges for seats baggage and printing the boarding pass."
Pros: "Not much"
Cons: "I went into flying with Spirit expecting a budget airline, but they're terrible. Plus I didn't realize checking a bag was a hidden fee that basically bumped up the price to any of their competitors. TOTAL RIP-OFF will never fly Spirit again."
Cons: "Where do I begin? First, I didn't expected to be nickel and dimed for my luggage. 50 dollars for checked in luggage and 22 for over head. I'd never heard of any airline doing that. The plan was over 45 minutes late leaving and they had the most uncomfortable seats ever. I will never ride this airline again!"
Cons: "After realizing how much extra I was going to pay for "buying" my seat, boarding pass, and my luggage, my checked bag weighed 2 pounds over. Well, there's another $25. I was pulled for a second security check which I guess I can't blame Spirit for but only after getting to my destination tonight did I realize that something fell out of the bin when the officer took my things to scan it again. Good bye cute make up bag. The flight was delayed and the gate changed several times before we actually boarded. Seats were very crowded and you had no room to move. Thank goodness it was only an hour flight."
Pros: "Going to Oakland and back to Chicago both flights delayed by two hours and one hour"
Cons: "This trip was lousy. The ticket taker called everyone up to board 45 minutes early and the plane wasn't ready to board. The on board process was lacking in courtesy. The seats are WAY too narrow. I had an aisle seat and the stewardess knocked me in the head every time she passed which was over 30 times. The pilot announcements left me concerned for my safety. The flight attendants were required to yell annoying advertisements for 15 minutes even though the flight is only 75 minutes. And some weird teen sitting behind me kept putting his head between his knees and head butting the back of my chair. Flight crew couldn't care less. The best part of the flight was getting OFF!"
Pros: "A good male flight attendant whose name started with M."
Cons: "I arrived at the airport more than an hour and a half before the flight. The wait for check in was incredibly long. It appeared that there were 5 employees at the counter but only 3 were checking people in. The TSA line was also very long and when it appeared that I was going to miss the flight, I expressed my concern to a Spirit agent who referred me to TSA who referred me back to Spirit. We were told we'd be re-ticketed at the gate. Finally, a large group of passengers who were in the same situation just moved to the head of the TSA line explaining our situation and enduring hostility from some of the other passengers. The gate was far away and I'm not able to run. The plane was held for us but the experience was MISERABLE. Spirit needs to have adequate staff to check people in and needs to press TSA to do the same. I've never had this experience on any other airline and I travel a lot and have for decades"
Pros: "The ticketing agents and the crew was good. They were helpful and relatively friendly."
Cons: "Deceptive practices. Cheap flight up front but lot's of hidden costs. They gouge you with baggage fees. The baggage fees were nearly equal to the price of the flight. $90 for the flight and $80 to bring 1 bag! It ultimately would have been cheaper to book the flight through another airline. Avoid Spirit at all costs."
Cons: "Spirit attendants at check-in misdirected me multiple times due to a glitched boarding pass that they would not explain to me. Then, when I got to security, they couldn't scan my pass because the toner level of the printer had been low and the code came out fuzzy. Then, at the gate, there were no attendants around, so I went looking for one. When I returned to the gate, the gate had closed, which resulted in my missing my flight. I missed a full day of my trip thanks to your poor service, and after calling customer service multiple times with absolutely no result, I will be taking my story to social media and never flying Spirit again."
Cons: "Both flights were substantially delayed causing havoc in the schedules of those picking me up. They have this carryon policy that anything bigger than basically a handbag, you are charged $55 each way!!! This added $110 to my flight!!!! I ending up paying more than my other more sane and professional options. I should of flown Southwest.Then on the loudspeaker in the plane, they talk about what a great airline they are and that you should apply for their credit card. I have to say not one person filled out the application even though you got frequent flyer miles."
Cons: "Because their ticket counter was backed up and the machines were not working I got my ticket late, because I got my ticket late me and 10 other passengers missed boarding. We arrived when the plane was still there and connected to the walkway. They refused to let all of us board even though my sister was told that they would hold the plane for 5 or more. I had to fly to San Diego and then pay for a new flight on southwest. SOUTHWEST IS THE REAL MVP. Take my advice, never fly spirit. Also, 50 bucks per luggage per way, so one bag totaled 100 to fly it."
Pros: "I arrived alive."
Cons: "Flight took off early and I was rescheduled to another flight missing a funeral. Spent 4 hours on layover in Vegas only to find out that flight was delayed for an hour. Spirit airlines charges for EVERYTHING including water and cary on."
Cons: "I dont see that I would ever use Spirit again. You book a ta low fare and incur many costs that build up and nearly double your fair. may as well book on another airline and get what you wanted in the first place for the same price. The staff were unprofessional, disrespectful, tired and unkempt. And the flight was delayed, and we were never given a reason. I needed to change my return flight. I was instructed that i would save money by doing it on line. I would have saved NO money, and was able to easily book a new fare for less money with another airline. #NO-Spirit Airlines"