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Cons: 2 HRS LATE

Pros: WiFi was fast, entertainment was very good.

Cons: Aesthetically the plane was a disaster. Broken tray table in my exit row seat. Poor updates regarding why flight was delayed. Boarding process was poorly managed by staff, who were more interested in cracking jokes with each other than doing their job. I find that unacceptable, given the situation.

Pros: The gate agent did a great job loading the flight, loaded each group smoothly. Got crackers on this flight.

Pros: On time.

Cons: No overhead. No crew interaction getting on or off plane. First time in 55 years no crew at door as deplaned.

Cons: Paid to sit next to my girlfriend only to have the flight only half filled.

Cons: Free snack

Pros: It was an easy process and no hiccups at all. Crew was friendly.

Cons: Spirit needs more room with seats.

Pros: Crew was friendly

Cons: There were not enough agents at ticket counter to support the needs of passengers. Lines were unorganized and agents kept pushing us off to another line or agent. Once we got to one, she kept talking to her friend agent next to her and gave me really short annoyed answers when I needed help.

Pros: The pilot team did an outstanding job explaining and communicating our progress in our holding pattern outside of Newark. We still missed our flight but God love em, they tried!

Cons: Great airline...change nothing down! Keep the current level or keep raising it.

Pros: Crew was attentive. Seats were reasonably comfortable. Good selection of entertainment.

Pros: The flight was smooth and we arrived safely.

Cons: When we went to check in (right at 24 hours), our family of three was separated across the plane in middle seats—and they wouldn’t seat us together unless we paid extra to upgrade our ticket. The ticket agent said the plane was full and there was nothing they could do. It was very frustrating.

Pros: The crew was good, the landing was fantastic, enjoyed the entertainment options.

Cons: The space of the seats are tough, we were cramped and in tight quarters.

Pros: The ease of everything. I love aviation too, so flying a small plane that you can watch everything was fun. We did have a long delay for a maintenance problem, but that happens with anyone at anytime. No. Middle. Seats. For being a small plane, they are great planes. Fast and smooth for its size.

Cons: The space between seat rows is pretty small... it didn't affect me, for I am a small man, but would be pretty tight for a larger person.

Pros: Best discovery on the west coast! Great personnel, spacious for a small plane, great views. So happy to have tried Boutique!

Cons: If flying to LAX be prepared to have plenty of time to make connection. I had to get my carry on bag through baggage claim which added unexpected wait.

Pros: What did I like? Everything! Service, price, flight conditions, crew were all wonderful. It felt like taking a private jet and was less expensive for my husband and I to fly round trip than to rent a car to drive from Denver to Durango for a week!

Pros: I really like the ticket price. It makes flying affordable.

Cons: Mechanical failure of plane. Flight delay by 5 hours. Staff great. Gave us a $100 voucher.

Cons: Communication. Austin airport guaranteed that connectors would be made in San Jose even with a delayed departure as planes were being held, but the connection was indeed missed and in fact the connection left San Jose early.

Pros: In general, the service was excellent.

Cons: There was a delay on our first flight because of weather. Therefore our layover for the next flight was trimmed to 20 minutes and we had to run to catch it. A bit stressful, but we made it.

Cons: If the flight had not been cancelled!

Pros: Nice crew

Cons: Delayed, uncomfortable seats

Pros: The crew was very informative. We had great exit row seats that we paid extra for.

Pros: Nothing to add, no issues with crew or seating

Cons: I don't like having to pay for carry on bag

Pros: Good price. Flight was ontime. Boarding and unboarding was fairly fast due to fewer bags to put in the overheads.

Cons: Seat did not recline. No wifi / entertainment. Food/drinks all cost extra. No chance to talk to a person at checkin. Seats assigned for my wife and I were not near each other. Gate agent was able to put us together in last row, but that was the last and only option.

Pros: Never made the connecting flight.

Pros: Boarding: c'mon...too many groups and subgroups. Radiculous!

Cons: STOP the non-sense of so many boarding goups. What happened to Common Sense boarding? Ill and needing add'l medical help, First Class, Plus Class, then General Boarding. Give me a Break with all the other subgoups for Delta, all B. S. !!

Cons: Connection at Schiphol often tricky;

Pros: Nice comfort plus seat. Nice host staff

Cons: Timeliness

Pros: Overall flight was great. Crew, pilot, flight attendants, boarding, everyone and everything was great. Water and orange juice was offered even for a 45 min short flight.

Cons: None

Pros: The crew tries.

Cons: Planes are just uncomfortable and the airlines have a monopoly on long distance travel.

Pros: Flight was on time

Pros: The crew were nice and accommodating.

Cons: The seat was not comfortable, my back was hurting from a very short 2hr flight.

Pros: Crew was friendly

Cons: There were not enough agents at ticket counter to support the needs of passengers. Lines were unorganized and agents kept pushing us off to another line or agent. Once we got to one, she kept talking to her friend agent next to her and gave me really short annoyed answers when I needed help.

Pros: Nothing-- because the plane left without us.

Cons: Spirit should not be allowed to sell tickets with too short of a connection time than is possible to make if an airport forces you to go through customs between connections. They should also offer reasonable solutions for problems that are THEIR fault-- not just asked passengers to pay additional.

Pros: Smooth flight at times you couldn’t tell you were moving it was so smooth

Cons: Nothing

Pros: Absolutely nothing. What I liked best was my refund (which I still haven't received).

Cons: Flight from Bogota to FL was delayed an hour (there was only an hour between our connections) AND the FL airport forces you to go through customs between flights for connections which took 1.5 hours, so we missed our connection by 2.5 hours. Spirit's solution was to purchase another flight from them

Pros: There is no such thing as a comfortable plane seat anymore and anywhere

Cons: Seat comfort. For those of us with back/hip issues

Pros: Everything

Pros: The flight attendants were very nice and helpful.

Cons: We can’t think of anything that could have been done better. It was a great flight.

Cons: Alaska airlines suck

Pros: Quick boarding and deplaning process

Cons: Offer free wifi instead of charging.

Pros: Crew was very nice.

Cons: A choice between pretzels and other snacks.

Pros: Good crew, great landing, short flight

Cons: The seats are crampy

Pros: We did not have to wait long for our luggage.

Cons: Our flight was delayed over an hour.

Pros: I loved the convenience of this flight from Merced to LAX. A low fare, a small plane, a huge time saver. I will fly with you again! This flight made a cheaper; direct flight to europe possible. Thank you! Great (young) staff!

Cons: At first was told my 5:30 pm flight back to Cortez from Denver was delayed until 6:30 pm, then a bit later the airline worker told everyone on the flight he made a mistake and read it wrong, it was delayed until 6:30 am! I was eventually given a voucher for a hotel for the night, and basically no explanation as to why the flight was delayed. I then woke up at 4:00 am to catch my 6:30 am flight, when I reached the gate it had been delayed again until 8:05 am. Then at 8:00 am the airline worker called me, personally to the front desk to tell me my bag had been lost! At 8:30 am we started boarding, I asked about my bag again and was told it would be on the next flight to Cortez if it was found. We arrived in Cortez after a very stressful flight, they unloaded the plane and my bag had been on the whole time. And if the delays and miscommunication weren't enough the staff was rude and uninformed and the plane was cramped and uncomfortable. Obviously I had an extremely frustrating experience with this airline and will not be flying with them again. I would urge others to stay away as well!

Pros: Given the cost and the late date on which I booked, the flights were good. The plane was a bit small however, I knew that was the case when I booked. Boarding and Flight staff were good humored and professional. Of note, they took great care of an elderly passenger prior to and during the flight from Albuquerque to Alamosa. Very impressed with the customer service. Great ground crew at Albuquerque and great flight crew! In summary, I would definitely fly Boutique Airlines again.

Cons: This has nothing to do with Boutique however, the Alamos Airport could definitely use some additional vending machines. I realize that the airport is very small however, absent any restaurants, some additional machines would be wonderful.

Pros: I've never traveled in a plane that sat 8 people but I was an exciting experience. Our pilot was excellent and the landings were so smooth. Boarding was a breeze since there were only 3-7 passengers. I would definitely fly with Boutique again.

Cons: No communication that the flight was an hour delayed and lack of organizational skills to ensemble the passengers to get them onto the plane faster. Plane AC was off while technicians were busy working for 40min on the plane (felt like a sauna) ....just an unorganized flight...bad communication :-(

Pros: Quick boarding, fast departure

Cons: WiFi or entertainment

Pros: Crew was friendly

Cons: There were not enough agents at ticket counter to support the needs of passengers. Lines were unorganized and agents kept pushing us off to another line or agent. Once we got to one, she kept talking to her friend agent next to her and gave me really short annoyed answers when I needed help.

Pros: Clean plane!

Cons: Would have liked the seats to recline but ok for the price.

Pros: Got upgraded to first class

Cons: The flight out of Miami was delayed 6 times for a total of 4 hrs.

Pros: Crew

Cons: Missed my connecting flight. Had to pay my suitcase extra (60 dollars).

Cons: Delay killed my travel plans and resulted in a nine hour layover in Munich Germany!

Pros: Crew was nice, easy to use entertainment, smooth boarding

Cons: Seats are not comfortable, no pillow/blanket, poor “snacks”

Pros: It's just like very other airlines.

Cons: .

Cons: 3rd flight with AA this year. Luggage damaged for second time.

Cons: The crew could have been more polite.

Pros: Comfortable ride with little delay. Good pilots

Pros: The convenience and price. Its so affordable now!! The staff is so nice and helpful!

Pros: The ease of everything. I love aviation too, so flying a small plane that you can watch everything was fun. We did have a long delay for a maintenance problem, but that happens with anyone at anytime. No. Middle. Seats. For being a small plane, they are great planes. Fast and smooth for its size.

Cons: The space between seat rows is pretty small... it didn't affect me, for I am a small man, but would be pretty tight for a larger person.

Pros: Same as above.

Cons: Same as above.

Pros: Our flight boarded and landed on time.

Cons: Seat comfort, complimentary snack and drink would be great even if it was just water, flight attendants were not very friendly. Not the crew on our planes fault, but we were stuck taxiing for over an hour...nearly missed our connection, checked bag didn't make connection.

Pros: Crew was friendly

Cons: There were not enough agents at ticket counter to support the needs of passengers. Lines were unorganized and agents kept pushing us off to another line or agent. Once we got to one, she kept talking to her friend agent next to her and gave me really short annoyed answers when I needed help.

Cons: Paid to sit next to my girlfriend only to have the flight only half filled.

Pros: Absolutely nothing. What I liked best was my refund (which I still haven't received).

Cons: Flight from Bogota to FL was delayed an hour (there was only an hour between our connections) AND the FL airport forces you to go through customs between flights for connections which took 1.5 hours, so we missed our connection by 2.5 hours. Spirit's solution was to purchase another flight from them

Pros: United was great.

Cons: DCA is a total disaster. Avoid the airport at all costs. The metro is shut down and everyone is competing for very expensive cabs and ride share. Terrible. Worth it to go to Dulles.

Pros: The flight was smooth and we arrived safely.

Cons: When we went to check in (right at 24 hours), our family of three was separated across the plane in middle seats—and they wouldn’t seat us together unless we paid extra to upgrade our ticket. The ticket agent said the plane was full and there was nothing they could do. It was very frustrating.

Cons: It sucked in many ways. But that wasn't united's fault. The weather was threatening lightning in Denver and of course because of that the world stops turning.

Pros: It’s ok. The airplane is not comfortable. It’s old and small

Cons: N/a

Cons: If we had access to the WiFi to watch shows earlier like United does, that would be nice.

Cons: 3rd flight with AA this year. Luggage damaged for second time.

Pros: Easy flight

Cons: No backseat TV or usb charging outlets

Cons: No wifi, drinks came in the last 5 minutes flight was 1.5 hours late