Daily cleaning, installation of cabin HEPA filters on flights from Texas to Santa Cruz de la Sierra
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Scores according to KAYAK customer reviews
Cons: "Nada todo excelente"
Cons: "Me llegó un mensaje diciendo que Lemus vuelo lo habían atrasado 40 mini. Yo me relajé y cuando llegue al aeropuerto me llegó otro mensaje diciendo que ahora el retraso era sólo de 10 min. Casi pierdo el vuelo por estos mensajes"
Pros: "Good selection of movies and shows"
Cons: "Bit more consistent meal for a night flight"
Pros: "Had a row upgrade"
Cons: "Ground personnel at IAH should handle luggage misplaced better. Had to wait 90 minutes for luggage to appear, since no one was able to explain why it never came out on the carrousel."
Pros: "Pleasant and confortable flight, the was kindly"
Pros: "The seats were comfortable! And the service was ol"
Cons: "The time for boarding! They are leave one hour before!! That’s so wrong to do"
Pros: "I like the service"
Cons: "It will be really nice if there more healthy food options"
Cons: "One hour of delayed time"
Pros: "They were very helpful."
Cons: "More leg room."
Pros: "I liked the fact the you keep reminding me dates and time of my travel."
Cons: "Everything was okay."
Pros: "Staff and crew very nice and professional. Aircraft clean and apparently well-maintained."
Cons: "The hour delay"
Pros: "The flight itself was fine and uneventful with no major issues. The staff at avianaca customer service were helpful."
Cons: "The flight was rescheduled over and over and canceled and rescheduled and everything was just a mess. If I hadn't had internet in Colombia we would have been majorly screwed."
Pros: "The crew was friendly and attentive"
Cons: "Seat, food and the delay"
Cons: "It departed over an hour later"
Pros: "The old city"
Pros: "Quick boarding"
Cons: "No options for entertainment."
Pros: "Customer service despite flight set backs"
Cons: "My luggage never made it. They are tracking it."
Pros: "Repeating myself.. NOTHING"
Cons: "I don’t even know how and where to start.. Avianca has given me issues in the past and I have decided a few more times to give them a chance. Avianca has a culture of rude and “take advantage of people” culture. I went through hell on my last flight. Left us on our connection flight in Cali, Colombia made us (15 passengers) wait for our bus we all had to pickup and carry our luggage’s out to the streets rcause they don’t have enough money to pay for a cart when we were actually in that situation because for them. Next day we were transported (they show up 2 hours later from the promised time) we were transported to the airport to actually catch a flight to another different city to then arrive wait 4 more hours to catch a plane to our final destination... a 3 hours and 45 minutes flight from Miami turned into a 4 different city, hotel and nightmare, luggage’s were broke and everybody turned out to be rude rude rude rude!!!!!!... I am still waiting for my $200 promised Boucher. This is my last time flying with AVIANCA. I am a frequent flyer and have made the decision to fly AA from now On... Actually just purchased a ticket which was actually $100 more than Avianca... nothing like great service and respect towards your clients... I’m also making sure NOBODY flys with AVIANCA."
Cons: "I paid to have my bag rapped and it was opened and the rap removed. I was upset because it was not marked as if it was opened by the airport crew."
Cons: "Cobros indevidos...depende de como se levantó de humor el supervisor.así le cobran al pasajero..viajamos 11 personas y solo a mi me cobraron equipaje extra....todos viajamos con 2 maletas...."
Pros: "Always Avianca he’s great staff and personnel Flight was canceled and so I agreed to fly back on United Definitely the last time EVER! United personnel always has attitude and aircraft lacks updating"
Cons: "Avoid United like the bubonic plague unless you are into suffering and misery!!!!"
Cons: "My flight was changed from having 1 layover, to having 2 and getting back much later in the day. When I got to the airport, my flight had been changed again to have 3 layovers and getting back the next morning. When I spoke with a representative at the Rio airport she said she couldn't do anything for me but to ask at my next layover where they could switch me to a direct flight. When I asked at that airport, they said they didn't even fly direct flights. Worst airline experience I've ever had."
Pros: "In seat entertainment. Staff was lovely and helpful. Ease of checking me in when my flight was delayed."
Cons: "Food was not good."
Pros: "Crew very good price was good"
Cons: "After landing in Colombia(in transit) we wait for over an hour in the plane, finishing our trip in the cargo area, then we have to run to take our conection."
Pros: "El personal es amable"
Cons: "Ponen muy poco personal para el check in y se demoran mucho en cada persona, tienen una sola fila para vuelos nacionales e internacionales, deja mucho que desear."
Pros: "Everything was great"
Cons: "El sistema de check in es muy malo, demoran mucho en cada pasajero y están mal organizados, con poco personal disponible, y en una sola fila con mal sistema de llamado. En esto deberían seguir el benchmark de Latam."
Pros: "Everything and also we don't whent to Bogota we directly fly to Ecuador so we don't whent to different part but we wait to much"
Cons: "Just to said something and sometime change what they talking but also is good experience to make share I don't have the same experience in the future"
Cons: "I missed individual screens to display games or videos. Some seats did not have the possibility to recline or were too loose."
Pros: "The plane was new and in good condition, had personal entertainment units. staf were friendly"
Cons: "Food options were limited"
Cons: "My flight landed at 2:00pm, and my connecting flight boards at 1:55pm. The gate was all the way on the side of the airport and I had to go through another security checkpoint and barely made my flight."
Pros: "Perfect with no problems. Everything was on time."
Pros: "El espacio en los asientos"
Cons: "La comida no estuvo muy buena"
Pros: "It was a 50 minute flight, so entertainment and food are irrelevant. The flight took off and landed on time and the crew was very pofessional snd efficient."
Cons: "The price - for a short distance fliht the price-tag was pretty steep."
Pros: "Avianca is on time, professional, and provides spacious seating options and free checked bags. Yes, they look more expensive than other carriers but in the end they will save you money and hassles."
Pros: "Sat next to my boyfriend. Window seat. Affordable and no long layover."
Cons: "One of the screens at the airport said our flight Was cancelled, another said it departed, and the third and final one said it was going to San Jan Del Sur. Neither of these was true. despite asking 2 airport employees only the 3rd, right before we boarded told us that the "screens were not updated." For an experienced traveler even, this was misleading and confusing. I also wish the attendants escorted people off row by row and not all the pushing of people from the back trying to exit first. Chaos."
Pros: "Nice people! Nice services Good food! I'll take same way next time"
Pros: "Great service, good food and enterteinment."
Pros: "I liked the attention in the airplane and the food, very tasty."
Cons: "When I asked in the gate about the delay of the boarding time and the girl who spoke to me was a bit rude, maybe because a lot of people asked the same thing but that is not reason to treat a client, and when we were on board we have to wait like 10 minutes until enter in the plane because of the delay they did not have the things ready yet. and comparing the previous flight from CCS the tablets were old and did no have new things."
Pros: "Departure and arrival were on time, the on board service was awesome!!!!"
Pros: "Entertainment System, On-Time Flight."
Cons: "As with any airline, no room in coach for tall individuals."
Pros: "My wife and I flew coach. As economy fliers we were given a meal, glass of wine, and coffee. The price of the flight and service were great."
Pros: "Crew, food, airplane, cabin"
Cons: "Chair is not comfortable to sleep"
Pros: "The service, crew overall everything good airline"
Cons: "Almost 2 hours of delay"
Pros: "The ride was relaxing."
Cons: "Everything was good. I couldn’t put nothing for entertainment because the TVs were not running. I don’t think they do. Only for information maybe."
Cons: "copa made us wait in the airport for 8 hrs. As they delay the flight, and did not provide good customer service."
Cons: "More options for food in business class"
Cons: "Maybe less cold the temperature."
Cons: "The entertainment was quite good, but then it started repeating the same episodes that had already been played. The shows played were very good, but it would have been nice if there were more new episodes."
Pros: "Crew was very helpful and accomodating."
Cons: "Not sure if that was an older plane or what, have travelled with COPA lots of time before, but this time around the chairs were specially uncomfortable (didn’t even reclined) only worse chair i’ve seated on a plane has beeb on spirit (which is a bargain airline, so unlike copa)"
Pros: "Everything was great"
Cons: "No communication whatsoever, flight was canceled and had to wait 14 hours for the next flight p"
Pros: "The seats isn’t comfortable."
Cons: "Sent e mail or text all people that flight ✈️ will be later and order all people to be seat outside waiting for enter at flight ✈️."
Pros: "Crew was pleasant and efficient in performing their duties, the meal choices were very good and both flights departed and arrived on time."
Cons: "a/c full, needs more control."
Pros: "Smooth boarding"
Cons: "Luggage pick up"
Pros: "Boarding process and crew service were ok"
Cons: "Comfort and entertainment could be better"
Pros: "Outstanding service, good timing, and courteous flight attendants."
Pros: "everyone was friendly and helpful. better service than the typical U.S. carrier."
Pros: "Personnel were organized and knew what they were doing"
Cons: "No complaints"
Cons: "-When I left Punta Cana I had bought 3 rum bottles at the Duty Free. I was able to carry on board these bottles, but when I arrived at Panama the Copa crew informed me I had to check my liquor. I had to throw out everything from my backpack and place the bottles in it. Copa crew managed to break my bottles."
Cons: "The United plane was coming in right at the time copa departed. The copa plane sat there for half hour with door closed. Could have made connection. Then COpa put me on a flight to Buenos Aires which is six hours away from Rosario and did not provide any connection from Buenos Aires to Rosario. Don’t take this flight, the 1 hr connection time from IAH to Panama to Rosario is not enough time to allow for delays and COpa is a BAD partner to United as it refuses to wait for the United flight to arrive."
Cons: "Seats are too small, my legs did not fit. Seat did not recline."
Pros: "Food and beverages were good and free of charge. No embarrassing food for purchase as other airlines."
Cons: "Lack of in-flight internet connection and no power outlets for charging devices on board."
Pros: "The staff was extremely helpful and pleasant. It seems like everyone spoke English and Spanish. Free drinks. A fine flight."
Cons: "Not a thing."
Pros: "More free baggage, good food, free alchoholic beverages"
Cons: "Leg room"
Cons: "They weren't able to get my traveling companion and I seats next to each other."
Pros: "The welcome abord"
Cons: "I remember once they asked who wanted stay and spend a night in Panamá, I accepted the offer in Panama, but when the flight that was in my regular schedule was about to leave, they told me that I needed to abord because it was no possible to stay and I made big movement with my luggage and they putted back my luggage in the plane. That was one of the bad moments I experienced with Copa once."
Pros: "I have not flown on such a nice well organized airline like Copa! And they actually serve really good food."
Cons: "The service and food."
Pros: "The crew was really sweet."
Cons: "The waiting between flights"
Pros: "Flight crew were polite and good. Flight was relatively good with excellent entertainment."
Cons: "Despite early check-in, +3hours, and we checked in together; my wife and I were assigned seats that were not together. The boarding staff didn’t even mention that fact or explain why the sitting arrangement was so. It looked like she was just trying to sneak it through. I understand that many people might have pre-selected their seats online and her choices were limited, but a notification would have been nice."
Cons: "The aircraft was really old, the space between the seats are so tiny that was impossible do not touch the person on your side, my knees came touching the seat in front of my the wole time, to resume the space, I can say that I never had a seat with so small space like that, even in domestics flights. About the food, they started to giving us a little oreo and just gived us some food again 6 hours later and they dont have nothing to sell, I spent the wole flight with really hungry. To complete, they dont have indivual flat screens, so you have to watch the comum tv, that just showed one movie and nothing more. I thing that its should be not permitted to flight on this aircraft for international flights."
Pros: "The crew was beyond polite, despite our tardy departure due to the Panama Airport being shut down earlier that day."
Cons: "It didnt have enough entertainment it needs more options pf movies I didn't like I couldn't seat with my grandchild we were separated"
Pros: "The flight attendants were courteous and professional. I have always loved flying on Copa."
Pros: "Nothing in special"
Cons: "Even though I checked in online, had to go through a very bureaucratic process to check in the bags, reallybad process, lack of design thinking!"
Pros: "Very friendly, courteous and professional service"
Pros: "every thing was great"
Pros: "Very nice aircraft, on time take off and landing"
Cons: "Check in could be faster."
Pros: "Friendly crew, good food."
Cons: "AC in the plane didn't work on the ground (during boarding and taking off). It had been extremely hot and sweaty before we took off. Cheap earphones provide very bad quality of sound. I barely could hear anything. I had to use my personal earphones."
Cons: "Easy to book the flight online"
Cons: "The night before my 7am flight, I received an e-mail from Copa saying that my flight was cancelled, without explanation. When I tried to phone customer service, I was repeatedly hung up on. The e-mail indicated that more information would be forthcoming, but there was no follow-up. My flight was never rescheduled, and I was forced to buy another flight at the last minute from another airline. Because of the cancellation of my original flight, I also missed my connecting flight."
Cons: "Luggage did not arrive :("
Pros: "See first review"
Cons: "See first review"
Pros: "Price of the ticket"
Cons: "My suitcase was broken. It was brand new i bought just for this trip. I'm disappointed. I wont even be pursuing compensation because i'm almost certain that no one will accept responsibility."
Pros: "Everything was good, just a little delay of about 25 minutes"
Cons: "Delay of about 25 minutes, was because we were waiting the catering to arrive"
Pros: "Comfort and crew were excellent"
Pros: "I was bumped from an overbooked Copa flight and was offered another that would get me home at 1am (rather than 3pm) or an overnight stay and a flight the next morning. Instead of trying to find a way home from the airport (a 1+ hour ride) in the middle of the night, I opted to stay in Panama overnight. Copa put me up in a very nice Sheraton in downtown Panama City with a pool, several restaurants, a casino... They gave me $20 per meal I'd be staying for (lunch, dinner, and the following breakfast), arranged a shuttle to and from the airport, and, the best part, a $1000 voucher for future flights with Copa within the next year - enough for two more round trip flights."
Cons: "Communication was minimal or false. When I checked my bag, the agent told me that I was being placed on standby because of a weight limit on the plane. She assured me that the flight wasn't full and that I would absolutely get a seat. When I got to the gate, there was minimal information available, but about 12-15 people were on standby, including two families of 4 and 5 people. The agents were ill-informed and didn't immediately explain why so many of us were on standby and whether anyone would make it on the plane, or what the other options were for those who wouldn't make it on the plane. Eventually four or five people boarded, another few got moved to a later flight, and 6 including me were put up in a hotel. Betzy, a gate agent for Copa at Tocumen, was absolutely wonderful and so helpful and informative with all of this."
Pros: "Don't you know this information already?"
Cons: "Additional security check at the gate in Panama is not run very professionally or securely and is a hassle."
Pros: "I flew executive class. The staff was very friendly and professional on the ground and on the air. seats are comfortable and there's a lot of storage space. The plane left on time and entertainment option aboard is great. What I did not like is that being seated in row 3, for four flights, I never got to eat the meal I wanted. It's seems the option always dies in row 2, just after less than half of the passengers flying executive class have ordered they meal. The rest was great and I would fly copa again!"
Pros: "Crew, food, seats in first class were good."
Cons: "This was my first time flying Copa and on the way to South America, my flight from SF was delayed and I only had a 36 minute layover in Panama City, so I missed my flight and rheee wasn't another one for 6-7 hours. Then on the way back, we were flying from Panama City to SF and we stopped in Cancun without explanation and sat on the tarmac for almost 2 hours before getting in the air again. The other elements of the flight were pretty good, but really bad planning and logistics."
Cons: "Seats are too close together, very uncomfortable for long international flight"
Pros: "The crew was polite"
Cons: "A canceled flight with poor rebooking and then another 90 minutes delay. 47 hours of travel from Israel to Cleveland"
Pros: "It was cheap"
Cons: "Flight was late, boarding and unloading was slow so I missed my connection to LA."
Pros: "friendly crew"
Cons: "more leg room"
Pros: "It was fine."
Cons: "Seats are a little crammed."
Cons: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"
Pros: "Staff was very friendly"
Cons: "We wanted to eat and there was no sandwiches left."
Pros: "We arrived on time!"
Cons: "Checking in and dropping off luggage was a nightmare... There was no one at the check in desks indicated on the screens or the check in terminals. Eventually I found a desk at a different location that would take my bag. Boarding was chaotic, no lines, just a crowd blocking access. Even passengers with small children couldn't get through. Space between seats was minimal. Crew was ordering passengers to take headphones off during security demo. I understand it is important to be attentive, but ultimately you shouldn't be forced to."
Cons: "I bought my tkts a moth ago. And when arrived to VLC airport i have no seat ans they put me on STB. NOT GOOD /("
Pros: "The airport was air conditioned, I guess?"
Cons: "Awful service all around. Some type of notification about needing a passport that expires more than 6 months after your retrun date would be nice, either from the airline or from kayak, since you already send so many emails anyway. This would be super easy for you to do and save a lot of people a lot of hastle, since many do not know about this pretty counterintuitive restriction. Anyway, Iberia offered to rebook me the following day and put me on standby for the next flight to give me the morning to renew my passport. However when I came back to check in for the second flight, the original attendant had forgotten to actually add me to the standby list and in the meantime, my connecting flight had become overbooked. The check-in folks argued about whether I could be upgraded to fit onto this flight, but decided that since the original dely was my fault, the best they could offer was a flight at the same time the following day. I asked if I could rebook my return flight to push it back a day, and they told me that figure reservations could only be changed over the phone. I totally accept that monitoring the validity of my passport is my responsibility, but refusing to put in an ounce of effort to assist their customers with relatively unknown and counterintuitive restrictions, then not admitting to fault of your own or lifting a finger to make up for blatantly crappy service if it even slightly affects their bottom line is absurd. Do better, Iberia. Oh wait, you're an airline. I won't hold my breath."
Pros: "Movies, organized boarding"
Cons: "Crew unhelpful arrogant"
Cons: "Arbitrarily the British Airways agents at the gate would decide what carry-on would have to be checked as cargo. It had nothing to do with the size as they explained, just they thought the flight was too full and needed to send some carry on to cargo. We had a tight train connection to Granada and didn’t want to miss it waiting for luggage. If it would have been returned at the jetway it wouldn’t have been a problem."
Pros: "Movie selection. Decent room in each seat. 2x4x2 setup is nice."
Cons: "Bad service. Attitude from flight attendants. Food just okay."
Pros: "I hate flying with a burning passion, however this 8hr flight back home was more than comfortable! I mean literally, the seats, the entertainment, the cabin crew, even the food (which to my surprise wasn’t as bad as other airlines). The fact that I’m writing this review right now just shows how great of a flight it was! I had no passenger(s) beside me, and it was all around just great!"
Cons: "The ETA of the time fluctuated dramatically, first it said that we will board at 11:40, and then it changed to 11:25 and then we did not board until 11:50, and the flight took off delayed, as well."
Pros: "Crew was very helpful"
Cons: "Food could've been better"
Pros: "The flight again was quick and easy."
Cons: "However, I couldn’t get soda water (not available) or a cup of coffee in between the meals. Again, I was glad I bought water before getting in the plane."
Cons: "The plan was too small."
Pros: "You get a good selection of in flight entertainment."
Cons: "Food was very bad and during the entire 10 hour flight all I received to drink was a half a can of soda and a small glass of orange juice. Seats are very uncomfortable. After the first half of the flight the bathrooms were really dirty and messy."
Pros: "crew members were nice."
Cons: "They switched someone into my seat and didn't give me a new seat. It was very hot in the airplane making it very uncomfortable. They also forgot to take my tray before landing and I had to hold it in my lap."
Pros: "The crew is excellent"
Cons: "My luggage didn’t make it to Madrid"
Pros: "Crew was very attentive and cabin was clean . There was no entertainment so I gave that question a 3 star not that it was bad."
Cons: "Can’t think of anything I didn’t like"
Cons: "For the first time ever an airline lost my luggage. I fly several times a year and thus was my firat time flying Iberia. What a headache and inconvenience."
Cons: "I didn't have any video for over two hours. I had to speak to 4 different crew members to get them to reset my monitor. They were not very friendly."
Pros: "I flew business class: the crew and comfort was great; the food was pretty good."
Cons: "Boarding was horrendous: they have the whole flight stand and wait to board! In Madrid, they called to initiate boarding and we stood for 15-20 min before anyone moved at all; business class was then called, and we ended up standing another 15-20 min in the jetway before being ushered into the plane! Even in business class, the entertainment system was poor it's difficult to use and my system froze entirely on the way to Madrid. It worked on the way back, but the selection was relatively limited and poor."
Pros: "On time"
Cons: "EVERYTHING was a charge Water wasn't even offered."
Pros: "Roomier plane than the one I took to Madrid."
Cons: "Group system to queue on line was okay but people still seemed confused. Crew forgot some people's request. Bathrooms were smelly and dirty only after two hours on plane."
Cons: "Very pleased with overall service and hospitality"
Cons: "Despite seeing a crew bring 3 pieces of luggage to the plane, since the cargo was closed they turned around and 1 of those was my luggage which arrived a day later. The flight was late departing and then required to circle the airport and then the luggage did not make it."
Pros: "Overall I give the flight an average score, I like that everything was attended in a service oriented manner."
Cons: "I didn't like the aspect of lack of order at the airport specially when boarding, crew seemed a bit lost for a second there. In some respects I felt the plane had a dated feel to it; but then, I've never flown with Iberia before."
Pros: "This was a long international flight so we got dinner, snack, and breakfast included. Food was decent, service fine, and entertainment selection was good. Also, since it was not a full flight, there was extra room and therefore a comfortable flight."
Pros: "Super quick boarding"
Cons: "Have to pay for water & coffee, etc."
Cons: "Seats are extremely uncomfortable for a long flight. The food was not good. I tried to upgrade and was told I needed to buy a new ticket. The were plenty of seats available for an upgrade. Will not be flying Iberia again!!!"
Pros: "The food and the service"
Cons: "The length of the trip"
Pros: "it was very comfortable, extremely good service, good food, amazing entertainment( good movies, series and games)"
Cons: "it was perfect"
Pros: "The crew were friendly and helpful."
Cons: "I think the Brie cheese I ate made me sick afterward. I wish the staff had brought water around more."
Cons: "When we arrived at AirPort El Dorado, we discovered that our flight was cancelled/has been changed without warning us! They scheduled us a new flight with Vianca and Iberia: Bogotá-Madrid + Madrid-Brussels. My partner and I could not sit together on any of these flights! 1 of 10 hours and of 2 hours! I would NOT recommend AA to anyone! This was full responsability of AA!"
Pros: "Flight attendant didnt help to pup up my luggage; even water was not free"
Pros: "Choice of entertainment: movies, tv shows, etc."
Cons: "Wifi was >$50!"
Cons: "Mala atencion al publico, de parte del personal en el aeropuerto en madrid, pésima educación para solucionar problemas."
Pros: "Chaos at the airport, but as soon as inside the airplane almost everything was excellent. Head stewardess in Eco was phenomally friendly"
Cons: "One staff member extremely unfriendly to everybody. Also, Iberia was not able to sit groups together."
Pros: "Crew was friendly and accommodating."
Cons: "Seats were next to the bathroom in the middle of the plane and passengers have no regard for your comfort. They lean on your seats, leave the stinky bathroom door open constantly-causing me to get up and close it at least 4 times during a 9.5 hour flight."
Pros: "Great selection of movies and the food wasn't too bad."
Cons: "The guy in the same row as me took off his shoes and used the remaining seats between us as a bed. I thought it was rude and disgusting and showed a lack of spacial awareness. Blankets were not very soft. Also, one of the flight attendants was really struggling to push any of the trolleys, running into the arm rests of the seat."
Cons: "I paid more to make sure I would have a shorter trip from Tucson to Paris, with only one connection and a less than 2 hour connection in Dallad. Yet, I was in Dallas from 3pm until 8:30pm with my 3 year old who was exhausted and hungry. I guess it was not worth paying more for a short connection."
Pros: "The in flight entertainment and personal touch screen were great. The captain seemed to do well with abating most turbulence."
Cons: "The cabin crew weren't all that friendly and were super stingy about giving out water during the flight. The legroom was very limited compared to my last trans-Atlantic flight."
Cons: "There was bad weather which understandably caused delays, however the communication during this eventual 16 hour delay was horrendous. We were told for the first two hours that we would be delayed each hour and then they would make a decision to delay another hour. This went on for 4 hours (the last two hours of which we did not receive any updates). The flight was originally scheduled to leave at 8:10. At 12:30am we were told our plane was at the gate and being prepared for us to board and the agent giving announcements said we were "guaranteed to leave TONIGHT". At 1am we were told that unfortunately the plane got to the gate just a bit too late and not the crew are not legally allowed to fly and the flight would be pushed back until 8am. At the time, I thought 7 hours was strange and I'd assume the crew would need more like 8-10 hours to rest. Unfortunately because we were told so late, all hotels were booked up. I live in NYC and would've gone home for the night however because we needed to be back by 6am (what the agent suggested), there seemed no point in leaving. We were not provided with any pillows or blankets until 4 in the morning. At 6am the next morning, we were told the crew needed "more rest time" and that our new departure time would be 9:30. How is it that the crew now needs more time? Shouldn't that have been figured out at 1am? Before we board, one of the agents thinks they will "lighten the mood" with the following comment - "Who would've thought a little bad weather would've caused this?" Absolutely not a time for jokes and people were very angry. We finally board for what we think is finally a 9:30am take off. No - now two new issues - 1, the co pilot is late (LATE? how can you be late when a flight has been delayed 16 hours) and 2, they needed to remove package from the plane for people who were no longer taking this flight. In the end, we took off around 11:30am which messed up a lot of peoples connecting flights, pick ups at the airport, etc. I will never fly this airline again."
Pros: "They gave me a vegetarian meal as requested"
Cons: "Small plane uncomfortable"
Pros: "Everything was ver y nice."
Cons: "i didnt have my own tv screen"
Pros: "Plane was amazing! As always I will wish for more leg rim due to being tall. The food was wonderful and the entertainment was well varied and contained several new releases."
Cons: "Leg room!!!!"
Pros: "On time"
Pros: "Plus seating was wonderful. Very comfortable."
Cons: "Could have used more water."
Pros: "Overall I had a good flight. I do not have any complaints."
Cons: "No complaints."
Pros: "Even though the flight was delayed the captain and crew made great effort to get everyone on and off as fast as possible. Crew was very nice."
Cons: "Flight was delayed due to weather but there wasn’t much anyone can change about that ."
Cons: "They dont accepted the seats Im requested before, when you charger $ 15.99"
Pros: "Smooth flight"
Pros: "Some of the attendants offered me one of the bigger seats since I'm a big guy."
Cons: "The main flight attendant wouldn't allow it since I didn't pay for it."
Cons: "United's flight was delayed five hours going to Nashville and on the return flight was delayed over an hour. I have yet to be on a flight with United that was on time. I've learned my lesson and will NOT fly United again."
Pros: "Good on time flight"
Cons: "Flight attendant was short and not friendly. She would accentuate every announcement as if we were in first grade and not listening to the teacher. (Put ur bags UNDER your seat.) every time."
Pros: "No issues and it was on time"
Cons: "Not applicable"
Cons: "We sat onboard the aircraft for the longest time, a bit before we left, but then at Houston sat there for so so long, had to run across the entire airport, almost missed my connection."
Cons: "Computers went down with United made us late missed our connection......no communication on what to do."
Pros: "Mas o menos"
Cons: "En el manejo de mi maleta me rompierón una de las ruedas de la maleta."
Pros: "The space of the plane since I volunteered to be at the emergency door I felt comfortable..."
Cons: "Not giving me my seat number because my ticket was not a standby ticket and I seem to think that the agent thought that I was on standby but I have to go to him several time to make him understand that my ticket had a confirmation number and I did a reserve and I needed a seat number it was not on standby when he checked it he said okay and I also explained to him that I was a military personnel ... The agent should treat us with respect you should have gave me a better information and just throw me away then going back to him several times for the correct solution..."
Pros: "Staff very courteous & very helpful with a smile!!"
Cons: "I've nothing to say that we disliked."
Pros: "Cleanliness, Everything"
Pros: "Great service!"
Pros: "it was not overbooked, and had plenty of space"
Cons: "Wifi prices were a little expensive"
Cons: "That it was direct from San Antonio to Brownsville. The Jet from Houston to Brownsville was very small."
Cons: "Nothing wasn't really comfortable"
Pros: "Everything its gteat"
Pros: "Wifi worked well. Seat was comfortable. Plenty of room."
Cons: "NO INTERNET OR TV"
Pros: "The flight was short and the crew did a great job."
Pros: "Friendly, eager to please, amazing staff."
Cons: "Wish flight was longer.... lol... hey, I enjoyed my time!"
Pros: "Boarding and landing ahead of schedule"
Pros: "Everything went fine and they sorted out a spot for me to sit even though the flight was overbooked"
Cons: "It was hot!!!"
Pros: "Two hour delay."
Pros: "People were friendly."
Cons: "Instead of beginning to board the groups the agent decided to hold up the lines to fix or maybe even find a passengers name. I know how that push off is and it seemed that we were past our boarding time and I actually had a connecting flight at my arrival destination."
Pros: "United covered my hotel room and gave me $30 in meal vouchers. Would have rather been at my destination though."
Cons: "Mechanical failures flights canceled had to rebook the next day!"
Pros: "Plane was clean"
Cons: "Gosh---no feedback on delay of takeoff . Didn't seem like they tried to avoid the turbulence which lasted the entire 4 hour flight . And to top it off the landing tossed us around in our seats because it was so rough. No apology and no sign of pilots when we disembarked very odd"
Pros: "Staff was nice"
Cons: "Uncomfortable plane"
Cons: "Very cold"
Cons: "Hot hot hot"
Pros: "Not one thing"
Cons: "We were delayed due to computer issues, the two different mechanical issues, then it took over an hour to stand in line to get help. They had to hire a bus to take us to Houston, once I got there, I realized that San Antonio crew lied to me and had not booked me a ticket on the flight they told me, then they sent me to talk to Air Canada, then back to United. They had booked me for next day, but was able to fly as stand-by the same day."
Cons: "Small plane, no TV"
Pros: "It was on time staff was professional and friendly b"
Cons: "3 hr delay.,..no real reason. :("
Pros: "Crew took special care of my guitar -- much appreciated."
Cons: "Small plane. Kept bumping my head when I got up."
Pros: "Good customer service"
Cons: "did not like how when I booked my flight and chose my own sit and they switched me to a different sit that I did not choose when I purchased my ticket."
Pros: "The communication via Kayak was great in notifying me there was a 25 minute delay."
Cons: "Not seating with my kids but they loved the sense of independence."
Cons: "I am TSA approved. I am Global Entry approved. The TSA pre- check did not appear on my boarding passes. I was body searched 3 times, had no privileges, my luggage opened and scrutinized."
Pros: "United greeted at check in at airport"
Pros: "The fact that it was actually on time and flight went according to plan."
Cons: "Seats uncomfortable with very little room."
Cons: "My flight was canceled numerous times. The only good part was that, after the 1000th cancellation, I was moved to a non-stop flight.My flight was canceled numerous times. The only good part was that, after the 1000th cancellation, I was moved to a non-stop flight."
Pros: "How fast they recovered my lost bag"
Cons: "Small plane, had to check in one of my bags at the gate, took forever to retrieve my bag, thus I missed my connection"
Pros: "Flight on time."
Cons: "Seats uncomfortable"
Airlines flying from Texas to Santa Cruz de la Sierra have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Texas to Santa Cruz de la Sierra
Masks required on board, masks provided on flights from Texas to Santa Cruz de la Sierra
Social distancing seating
Middle seats unavailable to book on flights from Texas to Santa Cruz de la Sierra
Testing for antibodies, testing for symptoms for flights from Texas to Santa Cruz de la Sierra
Waiving of change fees. Search flexible flights from Texas to Santa Cruz de la Sierra