Awful. Delayed flights, missed connection to Toronto. Hotel vouchers were for already booked hotels x3. Giant waste of my time
Flight cancelled instead of leaving Friday am now, maybe, leaving Sunday
one of the flight attendants on the Dallas to frankfurt leg was somewhat rude..
Friendliest Flight Attendant I’ve seen since I flew on Southwest Airlines. The whole trip was outstanding…and arrived Early!
A little bit more leg room in premium economy. I am 6’4”.
Sucks ! All three flights I was on this trip were delayed.
When I got our tickets, my husband and I were easily able to get seats together (including a window seat). When we checked in at the airport all the seats were reset and we had to pick new ones, so we couldn’t sit together because there were only middle seats! Ugh that’s the worst. We were back so far we had to check our carry ons which was annoying because I bring an expensive camera that I don’t/cant check so I had to reorganize my items. Once we were seated on the plane we had to wait an hour to take off and they said there was some weather/air traffic in Denver but it was unclear. The lady I sat next to complained that our seats didn’t go back and we both got free complimentary snack boxes which were quite good. I wasn’t going to say anything about the seats, they were the typical uncomfortable kind. It would have been fine if the 2 hr flight hadn’t turned into 3 hrs. Not the best flight but also not the worst.
Food wasn’t very good, old business seating configuration on an old A340
Crew is way too many times on the intercom re explaining the same thing
Nothing. I flew business class. I always try to avoid air Canada because it’s the worst airline and it’s proven on international level. Sad and embarrassing…
The worst experience I've ever had because the "people" @ Avianca wouldn't let me fly because they said I needed a round trip ticket
Seating was tight. Seats don't recline. Initial flight was cancelled. Lost two days of vacation.
It was delayed and I lost my connection flight to Cali and I missed my Mom's funeral
I actually upgraded to the medium level of seats from basic and even doing that it may have been physically the most uncomfortable flight I have ever had. They packed everyone like is a train to death camp. It was a red eye so I hoped to get some sleep but it was physically impossible to find a comfortable way to rest. I met other folks on the same flight and they said the same thing. It was an utterly miserable flight and if I have any other options I will never fly with them again
Deplaning was a mess, I sat in business (seats are horrible) and the front door had a problem so we had to deplane from the rear exit. The stairs were not tall enough to reach so there was a large step down from the plane to the top of the stairs.
Staff are the rudest in the industry … awful customer service … will never fly Avianca again
Pros: we leave and arrive on time Cons: the most uncomfortable seats ever. You cant recline at all your seats. No entertainment No TVs flight attendants didn't provide even a glass of water. You have to go to back of the airplane and ask for one. I am Colombian and I remember seeing the flight attendants very neat, elegants which is or was a staple of Avianca.it was one with tennis shoes, no male up, the hair was messy... that was really odd.
Our flight from BOS - BOG was delayed 10 hours because they were waiting for a Flight attendant to fly from Miami. They lied and said they would give us food and hotel. That was a straight Lie! It never came! We were in the airport for 13 hours with Two babies. We were on the plane 7 more Hours. When we asked to get diapers from our checked luggage, Jorge in Boston told my wife she should have planned better. Meanwhile, the 10 Avianca Employees Sat there and did nothing for 13 hours. Yes, we planned for 10 hours with the wait and the flight, not 20 hours JORGE! If this was an American company we would have got a refund! But they are not up to American standards. The kicker is they apparently needed the 3rd stewardess to serve the food. Guess what? It was 4AM when they tried to serve the FOOD! Everybody was asleep by then! Ridiculous! Never Again!
I don't think anyone actually reads these comments, so I won't spend much time on this submission. If you want to talk, you know how to reach me. The D/FW manager of Avianca (self-identified), Juan Calderon, insisted I buy an onward ticket from San Salvador even though I have diplomatic status in El Salvador and live here. It cost me $1,393 and Mr Calderon would not let me make the ticked flexible so I could get a refund. He went out of his way to be rude to me. He gave me seat 32K -- windowless window seat in the last row and did not offer to let me upgrade even though there were plenty of seats. I have flown well over a million miles in my life and this is the worst experience I have ever had. I would like a refund on the ticket I was forced to buy. Just awful!
There is no food. There is no in-inflight entertainment. The seats are cardboard. The airline is a living hellscape.
