Cons: "I was not on this flight as a mistake was made by either Kayak or WestJet. I was not refunded my money which I think is unfair."
Pros: "Crew did the best they could under the conditions"
Cons: "There was a broken toilet that was very loud and created long line ups because economy only had use of the 1 bathroom while the first class had 2 bathrooms for so few people"
Pros: "The crew was very friendly, helpful and accommodating. We were in business class and appreciated the use of the Clubroom Lounge at Gatwick airport, (although none of the ground people told us about it, we happened to ask on our own.)"
Cons: "Baggage check in was a hassle. Too automated."
Cons: "Flight experience was the way air travel use to be."
Cons: "The gate in Calgary took approximately 45 minutes to allow off the plane . We arrived early but by the time we were able to leave the plane , boarding for our next flight had already begun. We had to go through customs and other planes from the US had similar problems. Therefore many were delayed."
Pros: "Seat Was good for economy. Crew was great and boarding was also good"
Pros: "Exit row, bringing on my own booze"
Cons: "Lots of things, the industry is broken"
Pros: "Very nice crew and good snacks. Quick boarding."
Cons: "Newer plane with TVs. There was an app for entertainment of you wish to download."
Pros: "Flights arrived early, boarding was very smooth"
Cons: "Kids on the flight were extremely disruptive despite flight attendants’ attempts to get them settled down"
Cons: "Dinner service on the Calgary-London flight started very late and the cabin lights weren’t dimmed for several hours on this night flight."
Pros: "Nothing to be completely honest"
Cons: "Airplane was old and dirty. Flight attendants were extremely rude and condescending. The plane arrived nearly 3 hours late. Boarded 30 minutes late waited on the tarmac for an additional 2 hours while they performed maintenance. They ran out of food for what was now an 8 hour flight. Starving!"
Pros: "Efficient and fast boarding and getting things ready"
Cons: "Seating is horrible. Not just the space but the cushion-or lack of"
Cons: "The cabin was a bit warm"
Pros: "flight attendants were very good & compassionate for a blind passenger."
Cons: "Check-in crew on the ground needs an attitude adjustment. They were more interested in high 5ing one another than opening up to take care of waiting customers. the service culture was lacking."
Cons: "For some reason, the return was in Hamilton not Toronto. Unfortunately, I noticed after I paid. Not sure why the flight wasn't from Toronto."
Pros: "The flight left on time, boarding was orderly, I got a window seat."
Cons: "The seats were uncomfortable (very little leg and arm room, chairs didn't recline at all), WiFi was unavailable."
Pros: "Crew was great."
Cons: "Plane was uncomfortable.trays were stained and dirty looking."
Pros: "On time"
Cons: "Seated in Plus (1F) but legroom was cramped, no choice of decent food (cookies, chips and chocolate - all sugar or fat & salt) Most of the TV channels were not working along with the map display. Definitely not worth the extra cost of Plus fare"
Pros: "WestJet does a good job of making you feel welcome. Boarding in Mexico City was a bit chaotic"
Cons: "My wife and I had specifically booked the flight to return home to Victoria in one day without a stopover in USA. Whilst in Mexico we were informed of a change in flight plan obligating is to briefly overnight in Calgary at significant experience and discomfort thus completely negating the choice of booking this particular flight"
Pros: "Very smooth flight."
Pros: "Quiet ride, got to sit with my friends again, fast loading"
Cons: "No entertainment, tv. Seats are very uncomfortable, as well"
Cons: "To many delays. To Mazatlan and back to Vancouver, than to Winnipeg."
Pros: "Quick flight"
Cons: "Seats were too narrow, plane was changed to what looked like a smaller plane. Everything else wasn’t WestJet’s fault. Red eye flight and jerk behind me left his light on the whole flight and giy beside me kept rib checking me, preventing me from sleep. By the time plane landed I had been up 23 hours."
Pros: "Fast connection, friendly crew."
Pros: "Service, leaving and arriving on time."
Cons: "Have iPhone/iPad stands you advertise in your brochure!"
Cons: "You're confirmation should include a westjet reservation code. That was a nightmare as i could not find a confirmation email through westjet. I needed to go to the airport to find out the day before and they gave me a westjet reservation code. This needs to be done. Other then that, great"
Cons: "We sat across an aisle150 feet from the boarding gate and never heard any pre-boarding announcements. There is too much carry-on luggage, coats and backpacks in the overhead bins. No room left if boarding near the end."
Pros: "My trip was so good that I wanted to recomend to every body.BUT, Last night when I came back to vncouver ,about half an hour I have to wait until my suitcase arrived. I saw a lady were coming back from England and she was tired and had another connecting flight that was worry will lose it , Another lady was coming from Nairoobi .Her kids were waiting for her . It was very bad publicity for your flights. But your staff and flight was very good. I hope you can solve Luggage problem. Thank you."
Cons: "Waiting a long time for my suitcase to arrive."
Cons: "Both my flight to Toronto and my flight back to Vancouver were delayed by more than five hours."
Pros: "Absolutely nothing about this extremely delayed flight"
Cons: "I was stuck at Pearson International for 5 hours before I was able to get on a different, direct West Jet flight which also ended up being severely delayed."
Pros: "It was nothing I liked about it I asked to move to empty seats they told me it was against the safety rules"
Pros: "The ease of airport check in and customs"
Cons: "Airport in pop , staff yelling at people to board plane , all at once ."
Cons: "The chairs were in bad condition and the airline was delayed which made me nearly miss my next flight."
Pros: "The staff are always super friendly on Westjet."
Cons: "The entertainment system is terrible. It does not work on my laptop and they sell out of ipads quickly."
Cons: "West Jet connectivity would not work for my phone or ipad. There weren't able to fix the service."
Pros: "Good amount of leg room"
Cons: "Bathroom didn't work in the back of the airplane"
Pros: "Boarding was quick and efficient, Crew was nice, competent and friendly. The Flight was quick and uneventful."
Cons: "1. Unexpected 25$ checked baggage fee 2.No meal: They only served drinks, pretzels and hard cookies. Extra food needed to be paid for. 3.Older aircraft so no entertainment options other than TV and Movies. (no way to start, pause or end any movies or programs."
Cons: "To be honest, our stuartess was very abrasive. To everyone."
Cons: "Counter checking was not available when I got to airport, and I needed to wait to hand over luggage. Counter crew did not know if I could take an umbrella through security, so I sent it through with luggage and it arrived mangled. I would think crew should know about implications of taking an umbrella."
Pros: "Nothing in particular."
Cons: "We were delayed by 30 mins. We waited another 20 mins at the gate because there was another plane there. We only got cheetos as a snack."
Cons: "Pre boarding passengers were disturbed by having to get out of their seats to allow other same-row passengers to be seated. If those needing assistance were boarded last all other passengers are settled and could move more easily for them than the other way around."
Pros: "Efficient, friendly and excellent service. Very enjoyable flight, as per usual :) Keep up the great work!"
Cons: "It's too often people complain. We arrived safely and recieved excellent service. So no complaints"
Pros: "I am eternally grateful to both the airport and flight staff for letting my boyfriend and I catch this plane. We arrived very late to the airport, very close to the cut off time, and the staff let us try and catch the plane regardless. It was my mothers birthday dinner that night, so I am extremely grateful they let us through to try and make our flight. Thanks WestJet!"
Cons: "Would prefer actual tv entertainment. Not having to have your own device or rent one."
Pros: "Not much"
Cons: "First time WestJet flyer - I flew four segments - each one was late leaving and arriving."
Pros: "Crew did their best."
Cons: "Lost time on a short holiday by the delay and by the lost luggage. Shopping took time and cost me money."
Cons: "My flight was delayed for 23 hours. It was scheduled to leave at 8:30pm on December 24th. I spent Christmas Day in the airport and in a hotel. Consequently I have no desire to fly with WestJet again."