Pros: "Great crew"
Cons: "The plane was old and the seats were uncomfortable."
Pros: "Only that there was no middle seat, but I had no idea it was such a small plane."
Cons: "Bigger plane"
Pros: "Nothing. Terrible customer service; horrible experience."
Cons: "Nothing. Terrible customer service; horrible experience."
Pros: "Airline changed planes after inbound flight was diverted due to weather."
Cons: "Set and enforce limits on carry on bags, especially on these smaller planes."
Pros: "Great staff, good accommodations."
Pros: "Seat comfort"
Cons: "Nothing much"
Cons: "5 hour delay, forced $40 Lyft ride instead of Bart since it is past midnight/last train. I was not provided a taxi voucher."
Pros: "Quick boarding because not many passengers."
Cons: "Need larger luggage room. Lots of people were waiting because a guy just could not fit his luggage in overhead bin. Airplanes are very old."
Pros: "Quality inside the aircraft"
Cons: "More efficiency on travel times, as in the time that you are supposed to land, you land."
Pros: "I slept the entire time."
Pros: "The aircraft was very roomy and comfortable."
Cons: "All was good."
Cons: "Seats aren’t very comfortable"
Cons: "The staff was exceptionally kind and understanding"
Pros: "Smooth flight"
Cons: "4.5 hours late, DAL Alaska employees were unfriendly and unapologetic for this disaster of a flight"
Pros: "Crew and seating was comfortable"
Cons: "The bus ride after the arrival in LA kinda sucked but I understand it’s bc of the construction. A little more heads up would have been appreciated."
Pros: "Crew was amazing and so polite. Seats are really comfortable."
Cons: "Everything was perfect."
Pros: "All the issues related to a small plane."
Cons: "The crew was great."
Cons: "Really bumpy flight. And flight was late."
Cons: "The flight was delayed 6 hours. The snacks I wanted were unavailable. When we finally landed we were taken off the plane in the back of the airport down stairs attached to the plane and loaded onto a bus and taken to the airport underground. Worst experience ever."
Pros: "Short flight, generous complimentary drink portions."
Cons: "Another passenger was in my assigned seat. When I called him on it, he acted all confused, but made no effort to move. I had to put my bag in a further bin because there was no room in the one next to my seat and when I returned to my seat, the man was still there. I told an attendant, but the man only gave me the number of HIS seat and told me it was the same. I told him it was NOT the same. I assumed he wanted to sit next to a friend, so I just let it go and the flight attendant just kind of drifted away. I also didn't want to be the one getting tackled by an Air Marshall for causing a fuss. Turns out, that man didn't even know the person he was sitting next to. I suspect he just wanted to get out of the plane sooner. Either way, this shouldn't be allowed to happen - what's the point of choosing your seats if someone else can just take it from you?"
Pros: "Friendly service as always. Clean cabin as always also."
Cons: "The boarding and deplaning process were both terrible. Slow. Delayed. Not what I’m used to with Alaska airlines at all. Also, disliked the lack of chargers at the seats."
Pros: "Crew was great. Easy on and off plane."
Cons: "Seats were a bit tight. No entertainment"
Pros: "Food and aircraft was very good"
Cons: "Clean environment"
Cons: "There was only water served then 30 minutes before landing they served juice. We had to ask if we wanted some of the cookies they are suppose to give out"
Pros: "I booked for a window seat didn't get one"
Pros: "The crew was pleasant and helpful"
Cons: "First the flight was delayed for 1.5 hours as it left the previous city late, no reason was given, however when the plane finally arrived we boarded a hot plane that was experiencing electrical problems. The plane was rebooted multiple times, making it even warmer as the air was shut off with the plane. We waited on board at the gate for over an hour to be told we would deplane and reboard a new plane. All in I experienced a 3.5 hour delay on a late night flight. The second plane was much more comfortable, but didn’t make up for the long delays"
Pros: "Even after a short flight, still provided good movies to watch"
Cons: "Internet wasn’t working on board"
Pros: "The timeliness, crew were very nice and courteous. The overall feel was very positive. The lady at the check in counter was amazing.she was friendly,welcoming and set a very good tone for the flight"
Cons: "There was really nothing that I did not like on the flight that I can think about right now"
Pros: "As far as execution goes everything went off without a hitch."
Cons: "The seats are just too small or me to be comfortable but then again I’m 6’4”."
Pros: "Crews and service are nice"
Cons: "Flight was an hour late."
Pros: "Plane was very clean. Great staff. Overhead space was geat. The aisle was wide enough to pull my roller bag.Best thing was the leg room. It was more spacious than most of your competition."
Cons: "N/A. There was no entertainment: Regional Jet. And the food was...Airplane Food. Not a big deal."
Pros: "Coffee refills"
Cons: "All was good"
Pros: "This flight leaves out if Lovefield in Dallas, which is super easy. Everyone we encountered at Alaska Airlines was courteous & upbeat. Great customer service. Smooth efficient flight. Priced right if your timing is on."
Cons: "Bathroom was a little decrepit but not dirty. No biggie."
Pros: "For no extra charge the seats were comfortable and had legroom, a rarity these days! Great video screen with excellent free content. My bag was right there when I got to baggage claim too."
Cons: "Great flight. Gave the food one star but wasn’t applicable because I didn’t have any."
Pros: "I'm not sure who did it but I got bumped up to First Class. In the plane I was greeted by one of the pilots and an attendant that offered me a bottle of water and a hot towel. I just finished a long hot day in Texas, and the courtesy and comfort I received on the flight just made my day."
Cons: "Too comfortable to notice anything"
Pros: "Flight was excellent. From the flight attendants to the free movies."
Pros: "I would have to get the machine that the crew already tried to fix on a prior flight! My bad luck, for sure. And the2 people next to me talked the entire trip. So I thought I could just listen to music, but no. The flight attendant said that was gone together with the games. Not a good flight for me. I even moved to the bank of the plane, to read my book in peace, only to end up hearing 1 very loud FA talking!"
Cons: "Read above."
Pros: "I love Virgin/Alaska planed. The vibe is just super chill and the cabin feels like a lounge."
Cons: "I wish the seats reclined just a bit or that the headrest cushion was more adjustable."
Pros: "Arrived early"
Cons: "Seat cushion was not attached properly to seat."
Pros: "I missed my flight by mere minutes. It was my responsibility to make it to the airport with ample time, but the doors closed on me with 7 min until scheduled take off. I understand the rule is that the doors close at 10 min before take off. The gate agent immediately put me on standby for the next flight and notified me that there was a good chance I could get on that flight."
Cons: "Did not get to sample the food as I fell asleep as soon as we got into the air. I kept waking up however because the seats were not very comfortable. There was not any space to recline the seats so my back was upright and it was difficult to be in a comfortable position. I have been in worse seats with other airlines, so the seats on this plane were not terrible, but travelers would benefit from an ability to recline, even slightly, and an adjustable neck padding."
Pros: "Movies & complimentary drink"
Cons: "Wait, delay. Lack of information given in regards to delay"
Cons: "Lavatories were closed 1 1/2 hours from SEATAC."
Pros: "I loved the mood lighting on he plane, as well as the in seat media and food ordering functionality. I’m blown away and will be flying Alaska any time I can get. Probably the most comfortable economy seat I’ve ever sat in."
Pros: "The crew was very nice."
Pros: "The crew was excellent and the aircraft was clean."
Cons: "The only downside was the plane had no food and the announcement wasn’t made until we were already boarding (they didn’t know either - not their fault). I was expecting lunch since I was in first class, but the crew did as well as they could to provide us with snacks."
Airplane was older so the business class seats were much smaller. Very hard to get comfortable. In Sacramento, my luggage was the very last piece to come off the belt. I don't understand why they don't follow the priority tags on the luggage and get those out first.
WestJet Needs to improve.
Flight did not depart due to the weather! Was a stuff around plus the aircraft did not have enough fuel
Another good flight newer plane therefore better seats. The landing was excellent!
Ross, the flight attendant. Won't fly another w his working it.
Pros: "I appreciate the care Delta has for their passengers during this pandemic. From the seat spacing to the boarding process great measures were taken."
Pros: "new plane good flight"
Cons: "seat space"
Pros: "All of it"
Cons: "Nothing Best flight"
Pros: "The crew at Missoula airport was amazing, and most friendly"
Pros: "Crew was excellent, seats are never excellent"
Cons: "Tightly packed seats made for discomfort. My knees were touching the seat in front of me."
Pros: "The flight landed early. Check-in staff were great."
Cons: "Boarding was a debacle. Flight was oversold. Passenger had trouble boarding when their group was called."
Pros: "There was an available seat next to me"
Cons: "I had to walk from one end of Minneapolis airport to the other end all within 35 mins to catch a connecting flight, tram was not in service. Not fun!!!"
Pros: "The crew was amazing. Kat and the other stewards were very friendly."
Cons: "Maybe the option for free upgrade to first class if flight is not full??"
Cons: "Delays were unfortunate, but the gate area at LaGuardia was way too crammed, hardly any seats, and poorly organized"
Cons: "Passengers should have the option to ask for additional snacks."
Pros: "Crew was amazing."
Pros: "Everything. Food, staff, checking in. All were great"
Cons: "Would have preferred they let me choose a window seat. I wasn’t given the option"
Pros: "Good snacks"
Pros: "On time departure and arrival"
Cons: "Paying for seats"
Pros: "Military boarded first"
Cons: "Disabled US Veterans should be allowed to board with active and retired military"
Pros: "Extra leg room was great"
Cons: "Entertainment system was flickering"
Pros: "Enjoyed the ease of check in the spacious gate and the cleanliness of the planes cabin"
Cons: "No complaints"
Pros: "Crew were helpful and pleasant"
Cons: "Seating was uncomfortable, cabin was cold and no blankets available, food was just ok, plane had lots of empty seats yet everyone was squeezed into 3 in a row making it uncomfortable, no updates from captain or crew as to where we were in the flight....."
Cons: "The baggage drop attendant was very unhelpful when I asked if she could help me sort out an issue (when I checked in online for the second leg of my trip, i paid for my bag then but they wanted me to pay again for my first flight) and just dismissed me and said she couldn't help, making me pay again for my bag. First time I've ever had an unpleasant experience with Delta."
Pros: "On time, great service, a lot of legroom."
Pros: "The flight was good, Boarding was smooth and fast"
Cons: "I asked one of the crew members to help me to get a better seat as I was very tired and wanted to sleep better during the flight and he didnt pay attention to me. I realized there were emthy seats available during the flight"
Pros: "Left on time all went well in Atlanta"
Cons: "Impossible to figure out what to do in Toronto at Canadian Customs. You move from secure to unsecure then back to secure. It’s a mess and nobody tells you what to do or where to go. Picture process took 4 times. Nobody tells you that you have to transfer your own bags from Delta to West Jet. I even asked in a Toronto and they said no and nobody in Atlanta told me to collect my bags. So bags never made it until the next AM. The West Jet rep was very good and located the bags and they were delivered as promised. You should provide 3 page detailed instructions on how to handle Toronto. I am a seasoned traveler by the way. I’ve never seen anything worse. I could go on and on."
Cons: "was a difficult transition from delta to west jet in Toronto and we almost missed the flight"
Cons: "Could not get the boarding pass to print at the self serve kiosk. Had to wait in line for assistance."
Pros: "Delta and Westjet staff are of great help to me."
Cons: "Not applicable"
Pros: "The staff is very friendly. Most pleasant airline I've flown with."
Pros: "On time as scheduled."
Pros: "Left early and arrived early."
Cons: "Smallest bathroom on a plane I've ever seen. Could barely sit down without my knees banging into door or wall."
Pros: "The flight attendant named Steven went so far beyond the call. He was attentive, he fixed our video system when no one else could and when he learned we were celebrating an anniversary he brought us a present. He was awesome!"
Pros: "Refurbished plane. Lighting was good"
Cons: "No TV screen"
Pros: "Fast and very friendly staff."
Pros: "Overall the actual flight was good..landing was kind of hard but I'm alive so not stressing that"
Cons: "..but the multiple delays are ridiculous, I would not fly Delta if I had a feasible choice."
Cons: "No space in the seats"
Pros: "Great gate agent at JFK on the layover."
Cons: "No assigned seats on second flight til we got to JFK."
Pros: "everything on schedule; courteous staff and great pilots"
Cons: "everything was very ordinary so cannot complain"
Cons: "Missed our connection. Spent the night in Minneapolis. Luckily we had no urgent reason to get home to."
Cons: "3 hours there before the departure."
Cons: "Not a fan of having "final boarding call" announced to run to the gate, only to sit on the plane at the gate for 30 min because of a scheduled delay at my destination. I know the flight wasn't very full, but that cost me an opportunity to eat dinner. I had to cancel a fast food order because I thought I'd miss my flight!"
Pros: "That a delta plane actually had seat back video screens- First delta flight ever that I've been on that did. But every ones screen froze up just over an hour into the flight."
Cons: "Even though the Atlanta to Toronto arrived 'early' I had barely 20 minutes to get to the other plane- I would not have made it with out the amazing staff of weather and the Toronto airport. I use a wheelchair and even zipping through as fast as I could I was 15 minutes late arriving at the gate. I booked this flight thinking I had at least and hour and a bit between flights. Thankfully others on my flight were also late so the Ottawa bound plane did not leave on time"
Pros: "Very little"
Cons: "Rough weather. Stopped delivering water and snacks. Seat belt off and no attempt to continue water and snacks for 20 minutes. Then started back at front again to those who had already been served once. When got to me no snacks offered. Had to ask."
Pros: "Crew did their best."
Cons: "I'm writing this from the plane I'm still on because they didn't have anyone on shift to work the jetway. We've been on the ground for half an hour. Just a completely avoidable annoyance they didn't bother to avoid."
Cons: "The food could have been better. I don’t mind paying but some nicer, healthier choices would have been nice. It is airplane food so no real surprise. :)"
Pros: "excellent crew - seat is fine."
Cons: "screen monitor per seat."
Cons: "A lot of turbulence on the flight."
Pros: "flight was fine and on time, this leg of my trip was easy"
Pros: "The crew were nice!"
Cons: "But this was like flying in an antique from the 20th century. No screens, AC not working well, tiny cabin. One of the bathrooms didn’t even have a sink."
Pros: "Good legroom in premium economy, power outlets at all seats"
Cons: "WiFi speed was terrible"
Cons: "We were on tarmac for an hour waiting to take off"
Pros: "On time and friendly crew, plenty of leg room as well."
Cons: "The flight was delayed to 8:50 from Vancouver to Toronto. I got to the check in counter at 8:00 but was denied to check in my luggage though the cut off time is 45 minutes. So I wasted my tickets."
Cons: "Delays left us in the plane for almost 1 1/2 hours before leaving Toronto."
Pros: "Great service and on time."
Pros: "Comfortable seats. Nice staff."
Cons: "Poor entertainment. I usually watch movies on my iPad but there was no wifi and the available TV shows were not to my taste, the screens were small and not clear. The magazine was boring, no games to play. Flight delayed an hour for no apparent reason."
Pros: "Friendly staff"
Cons: "guess they are a budget airline, since Millar to Rouge, Air Transat etc. Didn’t realize they weren’t a real airline company. As said, this is our first time using WestJet."
Pros: "Nothing really."
Cons: "The lady at the checkin desk volunteered me to check my carry on and told me that she would charge me if I didn’t comply. ( there was more than enough room on the plane for me to store it). The plane wreaked of poo the whole flight and it gave me a head ache, which my Tylenol was in my carry on that the lady forced me to check. And the flight was only supposed to be delayed 15 min, and we didn’t take off until 45 min later, which made us miss our connection. Very disappointing service/ flight from WestJet!"
Pros: "West jet always known for above and beypnd service"
Pros: "The flight attendants were great"
Cons: "No power chargers on the planes"
Cons: "For some reason, the return was in Hamilton not Toronto. Unfortunately, I noticed after I paid. Not sure why the flight wasn't from Toronto."
Pros: "Did not even make the flight out of tulsa do to Frontier airlines"
Cons: "Read above"
Pros: "Easy boarding, friendly crew"
Cons: "Food cart passed us because we had our head down... they must have thought we were sleeping, gum stuck in magazine, the amount of ads before watching a show"
Pros: "The flight was delayed, so I was going to miss my connector. They made some calls and got me booked on a British air flight straight to my destination. Thank you!"
Pros: "The cabin crew were outstanding on WS709 today. This is my fourth trip with Westjet, and today stood above. Diane was beyond efficient and pleasant while maintaining a smile and grace, while a number of unattended children were onboard. My seat was changed, and that's fine - mostly because of the manner in which the crew at Pearson handled it. Then, I couldn't resist giving up my re-assigned (centre) seat so that two sisters could sit together. The two folk in my row were lovely, they talked more than I did, but when I joined in, it was a genuinely pleasant conversation. Three strangers, meeting per chance. The woman next to me had given her seat up for a family to sit together, so it really was a chance encounter! Diane needs to be promoted!"
Cons: "While things happen, I wonder why when I was readied a seat, it was missed that two children, sisters, were sitting in separate rows? Should they have automatically been assigned two seats together - they were unaccompanied. As happens, an 'aunt-like' woman was seated next to them, and again, Diane was an another in-charge auntie!"
Pros: "Good service but pretzel is not great good. Very Nice stewardesses."
Cons: "The seated are too small, a bus is more confortable."
Pros: "Crew was great. Tea or coffee would have been nice. Having to pay for everything is ridiculous"
Cons: "Three sets of crying children and parents who unable or reluctant to deal with them. Held everyone hostage."
Pros: "On bird staff"
Cons: "Pay for WiFi"
Pros: "Lacking social skills ! One on the flight attendants had numerous holes in her sweater. So unlike most West Jet employees!"
Cons: "Unprofessional! Lazy ! Very ungroomed ! I thought this was the worst two flight attendants l have ever seen with West Jet ! Had this been my first flight, I’d never return! Lots of options to fly with other air lines. That was flight from Toronto to Ottawa. Now the flight from Tampa to Toronto, the female flight attendant in the Plus section was an “ air head “ ! I had preordered the chicken salad & since l was in the plus section on the plane l paid more willingly and when l asked for the cheese & grapes container, she rolled her eyes, came back with the food & no knife and fork to eat the salad ! I tried to get her attention & since that didn’t work, I used the buzzer! I politely asked for a knife & fork to eat the salad! The young flight attendant had trouble processing the information so l very politely repeated my request! Lordie, it was training day at West Jet !"
Cons: "- The unprofessional way the staff "sorted us out". Especially the lady at check-in. Our flight was from NY to Toronto and then connecting after a nine-hour layover from Toronto to London. On all flights, we got the seats in the middle of the aircraft allocated, which is challenging when you are on crutches. - The second flight to London was in a terribly old machine where the overhead compartments were not well equipped to accommodate my crutches. The only way they fitted was at the very back underneath all the luggage. So when I asked the flight staff to help me get my crutch to go to the toilet, as I could not get it myself, he asked: "do you really have to use it?". I considered that very rude! - The selling of the entertainment systems took forever, which meant that the food sale was very late. Almost 4 hours into the flight on an overnight flight is really late! Especially when people would prefer to sleep. Due to my medication, I had to wait for food, but it took forever. All in all, not the best experience"
Pros: "Piot gave clear and timely announcements as flight was delayed do to weather,. In-flight crew were friendly and providing a relaxing environment. The include meal was very good."
Cons: "Plane is showing its age. Bathroom was in terrible condition."
Pros: "There was a cute doctor and someone made a joke about the movie Alive. That was funny."
Cons: "There was a sick lady and she wouldn't stop coughing. That was gross"
Cons: "having to walk outside the plane in the snow to get on the bus and vise versa. it was cold and I got a bad cold...."
Pros: "The peace & quiet. Excellent flight attendants. Comfort was great"
Cons: "Nothing really was bad about the flight. The westjet connect had to be reset but that was the only issue. Flight was delayed 30 minutes."
Cons: "avoid the westjet encore flights. planes are small and noisy. if you sit next to a window it’s impossible to comfortably put both feet on the ground. if you pay for plus seating on an encore flight you’re basically paying to get on and off first. there’s no extra room and would be more fairly priced at $10."
Pros: "I liked how quickly the flight was. I believe they actually made better time than what was originally estimated. I was also able to get my checked luggage as soon as I got to the carousel."
Pros: "Leg space, prompt on-board service"
Cons: "Boarding delays"
Pros: "The crew tried their best. The seats were average. The food ok."
Cons: "The entertainment is awful to non-existent. The wifi doesn't work especially on a laptop. On the return flight is wasn't even enabled. Four to five hours without ANY entertainment is totally unacceptable especially with teens and kids!! The 20 schedule changes and very confusing schedule (they showed us on 2 separate flights from DTW on Dec 25th morning). I have no idea how that would happen. The gate agent at Delta (first leg) had a hell of a time sorting it out despite a long call to the WJ help desk."
Pros: "The westjet staff is wonderful!"
Cons: "the lack of information during the delay"
Pros: "One flight attendant"
Cons: "Everything. I never right reviews but I fly everywhere and this was the worst experience ever. Delayed flights and bad instructions. Really horrible customer service"
Pros: "Pretty quick boarding, although the boarding time was incorrectly mentioned to be too early."
Cons: "Had to de-ice so we left about 10 minutes later than expected, but somehow still arrived early… but our gate had another plane still using it. We ended up arriving at our gate 25 minutes late. That's unacceptable, especially on a flight that's just an hour long. The gate was so far from the public transportation (landed at Terminal 3, public transport is at Terminal 1) that I missed the bus - got home super late as a result."
Pros: "Friendly , helpful staff . Who know what they are doing and try to accommodate you with minimum fuss ."
Cons: "Nothing comes to mind this trip"
Pros: "Very helpful and friendly staff."
Cons: "Having to leave Costa rica"
Pros: "i Liked the ginger ale, and that we made it safe to Canada."
Cons: "Said it was boarding at 3:30 - didn’t board until 5 minutes before take off. Also it was a delayed flight."
Cons: "Wi fi didn't work"
Pros: "Two snacks, even if the snacks were a little on the small side;"
Cons: "A little cramped; small TV screens; the attendants ran out of hot water"
Pros: "West Jet flights have little to no leg room. They also let ok much overhead baggage per person so boarding and getting off plane takes too long."
Cons: "See above."
Cons: "To the best of my knowledge I paid for a window seat on my trip to Montreal. It was the only option I elected to pay for, yet, I found myself in the middle seat. A personal life lesson we’ll learned and an experience to be remembered & considered, under advisement, on any future bookings."
Pros: "Staff tried to do what they could but unable to really do anything. They only repeatedly messed up boarding passes causing me to miss flights."
Cons: "The planes were not in working order. The first plane had a hole in it from hitting something the flight was completely cancelled only one out of the two people at the counter was helping a line of people, but due to a system error people were not checked in . I had to get 4 different print outs of my boarding pass. the second aircrafts air conditioner didn't work, the third plane the back door would not close. I spent over 12 hours in the airport and couldn't get home till the following day . The airline did not have a hotel reservation ready as promised and had to wait an additional 15 minutes while they were telling me I was responsible for my own room. Eventually they got me a room and gave me a voucher. I would never fly or recommend West Jet i just don't feel safe."
Pros: "Service up to standards"
Cons: "Delay because of “not enough fuel on the aircraft” while ready on the runway for takeoff... 2 hours delay..."
Pros: "The airline gave each passanger free dinner prior to the flight for being delayed. The in flight attendants were very friendly and helpful. Very efficient with their tasks and security checks."
Cons: "The flight was delayed by 4 hours due to a thunderstorm in toronto."
Airport is great. A train would help. Also. Upgrade with empty planes is desirable
Terrible ground service. Denied boarding and no refund or reprogramming. Robbed by Aeromexico
In Mexico City they need more workers to help you get to your gate.Lost my connection due to bad communication on screen changing departure gate in Mexico City .They admitted there was a change but said it was my responsibility of asking ,I could not get information there was not enough employees to ask. I end up going with a different airline early morning next day..or I would of been there till Tuesday night!
Pros: "Nothing. There were no Covid-19 measures in place and no social distancing. Unsafe. Crew without masks."
Cons: "Is it that hard to follow Covid-19 measures? The flight was full and people sitting shoulder to shoulder."
Cons: "the crew verifying that the passengers will use mouth covers during the flight"
Pros: "I was very comfortable."
Cons: "Not the fault of Aeromexico but making the connection in Me4xico City was difficult. Airport employees kept sending me in different incorrect directions."
Cons: "The lunch could be better with a cracker or Bread."
Cons: "Boarding procedure was hard and inconvenient."
Pros: "again, i was not on the flight as i had to be in california for my father's funeral...i was not refunded or even communicated with by vayama who I bought the flight thru"
Cons: "everything ...see above"
Pros: "Nice Crew. Seats ok."
Cons: "Nothing to add"
Cons: "40 minutes late, no entertainment on board, poor menú."
Pros: "The plane had TVs for each seat. The seats had a footrest! Service was awesome."
Pros: "I really liked the Tv screen on the 737-800 Toronto to Mexico whoever i believe they should be adding 737 Max to this route as Toronto is a megacity and this plane is kind of old for serving this busy route"
Cons: "The plane seats are so uncomfortable i was trying to sleep on that for like 3 hours without success"
Cons: "No pude abordar el vuelo, nunca pusieron en pantalla la puerta de embarque, cuando pregunte me dieron el número fui allá y me revisaron el pase de abordar y pasaporte pero no me dieron instrucción de abordar y cómo en la pantalla decía on time no pregunte porque no me habían dado acceso a abordar, pensé que el vuelo estaba demorado, tal parecía que el vuelo estaba sobrevenido, cuando volví a preguntar me dijeron que el vuelo estaba cerrado."
Cons: "The flight was delayed over an hour"
Pros: "I appreciate the entertainment and overall comfort of Aeromexico. The flight itself was decent and got me home."
Cons: "I didn't appreciate that my flight time changed and I wasn't notified until well after the fact. Aeromexico at Benito Juarez didn't seem to know what was happening either. I didn't know which gate was flight was leaving from until after boarding the scheduled boarding time. When family in the States tried to get updates about the delays, the customer service rep gave incorrect information. I'm not sure that I'll be flying Aeromexico again."
Cons: "Aeromexico has the absolute worst customer service !!! Their staff is innept and despite contacting their complaint department pointing out all the problems I experienced they refused to refund any money. They also refused to upgrade me, which would have allowed me to get some sleep, even though there were seats available. Horrible customer service. Never again."
Pros: "Soft flight"
Cons: "Little bit of turbulence for wheather conditions"
Cons: "On the first leg of my trip, the time shown on the boarding pass was the time I needed to be at the gate. For this leg of the trip, the time on the boarding pass was the time the plane left. I arrived at the gate at the time the boarding pass said and the plane had already left. I am traveling to my father's funeral and the only option I had was to rebook for an additional cost of $600. Extremely upset."
Pros: "I think if you pay extra to sit In the front, the seats should recline. Mine didn’t."
Cons: "The stewardess was very rude and"
Pros: "The only 2 thing I liked was the flight was peaceful and the movies."
Cons: "No me gusta como me trataron uando le pregunté a las aeromosas donde estaba el l baño contestan como enojadas o cuando pregunté si el jamón del sándwich era d puerco o d pavo Y me contesto de mala gana q no sabía con un tono molesto. o cuando pregunté si tenía q llenar la forma q dan antes d bajar el avión y me contestaban enojadas uno respondían a mi pregunta. Y no es la primera vez q me pasa siempre son haci. Deberían tener más tacto para tratar a los clientes y ser más amables. Gracias a nosotros los q viajamos en avión ellAs tienen trabajo."
Pros: "We made it"
Cons: "We sat on the tarmac for two hours. The flight was cold and miserable and today I’m sick."
Pros: "Staff was very friendly and helpful."
Pros: "Ontime and pleasant"
Pros: "The service was extraordinary since the first moment I checked in. Crew was super attentive, professional and over standing. The service in airport was fast and efficient and in the plane crew and services totally exceed my perspectives. Thank you!"
Cons: "There was a 5 hour delay which caused me to miss my connection. After standing in line for 3 hours, They did not get me the same day flight and put me on a Latam air flight and asked me to take the bus to terminal 1. When I spoke to the person on Latam air they said they don’t have a ticket for me and sent me back to terminal 2 via a bus where Aeromexico desks were. I stood in another line for 3 hours! Then they told me there is no flight and they will put me on the next day flight. However they did not provide any help or accommodation for the night I had to stay in Mexico which felt very very unsafe to me."
Cons: "The bags took forever to come out and we missed our second flight. We didn't know we had to pick up our luggage to be put onto the next flight"
Pros: "The arraivile bean early than than a espect at :"
Cons: "Food :;("
Pros: "The food was good entertainment was too."
Cons: "The fact that they lost my bag. No one ever helped it contacted me. No $ was given so I had to buy my own clothes. Still don't have my bag. Been home for 2 days and haven't heard anything from Aeromexico."
Pros: "The service and flight attendants were nice and genuine"
Cons: "The food and the male flight attendant from EZE to Mexico was not friendly, I didn't see him with a smile at all"
Pros: "Punctuality fir boarding, service of crew"
Cons: "The over charge of the 2nd baggage"
Cons: "Food was terrible and Seats are uncomfortable"
Cons: "Online checkin not available. It should be. Gate should be announced earlier"
Cons: "Seats are very tight, uncomfortable."
Pros: "Good flight, excelent schedule"
Cons: "Flight Over sold (20 people)."
Cons: "My chair was broken on a four hour flight to SF from Mexico City. I had to sit slumped over reclined despite not wanting to be reclined for the whole flight, even during take off and landing."
Cons: "They lost my luggage."
Cons: "I arrived one hoyr before departure. There was absolutely no one in the counter to help solve my problem. I kept calling costumer service on the phone to get help. I had a first class ticket and all I got was someone in the airport will help you. But there was no one at the counter! More rhan 2 hours on the phone and they would not even let me talk with the supervisor. All I got was wait for someone in the counter... No one ever showed."
Pros: "Flight 1: bathroom bigger. Flight 2: good service. In flight 2, the service was better. We could sit next to each other. Flight 2 had better entertainment, more choice of movies and better screens."
Cons: "In flight 1, from São Paulo to Mexico City, my husband and I were separated. It was suggested by the stewardess for him to move to another seat 20 rows away due to his size. Instead of separating two people, why not ask the single person if she would rather have more room. But the steward said only one of us could move, me or my husband. The reason he was moved was that there were two empty seats, so he could sit comfortably; however, no one told the woman sitting in the three seat aisle that he would be sitting there. So she basically took over her seat and the neighbouring one. The crew should have been the one to inform her the reason for his move there. It was a horrible and unnecessary experience. Because of my husband's size, I am needed to help him with his tray and I had his medication."
Cons: "Sold us tickets without assigned seats"
Pros: "At least I didn't miss my connections because the flights were late"
Cons: "But I was biting my finger nails the entire time hoping that I would make the flight."
Cons: "I was traveling with my 5 year old and we were the last to board since we were in the first rows . There was no space for our carry on since people from the back rows even took our spaces. Spaces should be left available . Flight also delayed . Will try to find another airline next time"
Pros: "1. Food was and drink was decent 2. In flight entertainment was good 3. Crew were friendly and helpful"
Cons: "1. Flight was delayed over an hour due to flight crew arriving late 2. Paid for a premium seat and space was just as cramped as a non premium seat 3. Boarding was a free for all no control by staff for boarding zones.. Also when are airlines ever going to learn to board passengers from the rear to front first? 4. Mexico city landing was terrible, we all felt like the rear of the aircraft was fish tailing"
Pros: "The crew was amiable. The plane was crowded but clean."
Cons: "The crew was rude, we took off over an hour late, there was no food for sale on board"
Cons: "You overbooked your capacity and gave me an option to fly to LAX and find my ride home. Unbelievable."
Cons: "The amount of space! I’m only 5’7”, 125lbs and I was absolutely squished in this seat. Oh and we waited an hour in the tarmac for a maintenance guy to fix a computer? Why can’t they figure this out before we board? It’s better to sit at the gate than in your cramped airplanes."
Pros: "Getting from one location to the next. Making sure everyone was okay with the turbulence."
Cons: "There was no Dr.Pepper, took forever for the WiFi to kick in. Only had the biscotti cookies for the snack."
Pros: "Fast boarding"
Cons: "More snack choices"
Pros: "Pilot did great job, superb smooth landing."
Cons: "The two male flight attendants could have been a bit more friendly."
Cons: "baggage was not transported from BA flight to London to the BA flight to Glasgow"
Pros: "comfortable plane."
Cons: "Kay&k was awful. Never use them again."
Pros: "Flights were on time, professional crew"
Cons: "Seat back screen kept freezing, headphone jack was broken"
Pros: "The crew was awesome"
Cons: "4 hour delay is unacceptable"
Cons: "It was way too hot in the aircraft"
Cons: "Make the chairs more comfortable. Also I would rather buy good food not eat cookies."
Pros: "Very friendly crew"
Pros: "Entertainment available excellent"
Cons: "Seating space seems to narrow"
Pros: "liked the crew, but didn't know that we would have to check our bags, since the plane was small & had no overhead. Also, I wish I would have been told ahead of time, that I would have to check my bag again going home, even though the plane did have overhead space. Other than that, I love AA!"
Cons: "I didn't get very good instructions about picking up my carry on bag plane side. I was told to go to the baggage claim instead by a staff member when I came out of the plane, but this was wrong, so I ended up waiting a very long time for them to bring me my carry on bag to the baggage claim."
Pros: "Price for a very short notice trip, ease of online booking, very informative staff. Also, able to readjust my seating assignment."
Cons: "Unfortunately, the pilot assigned had a car wreck coming to work that morning. The delay was not bad, but my timeline was tight. Still, very grateful that a suitable replacement was found. The delay could have been much worse."
Cons: "When I checked in on line, I was asked to choose my seat. However, there were no seats available that were free of added charge. I had to pay another $50.00 for a seat. I do believe, when I have a confirmed ticket, I should not have to pay an additional charge for a seat."
Pros: "The flight attendant"
Cons: "Service was poor."
Cons: "Limited legroom is a problem. Otherwise, the flight was fine."
Pros: "Prompt on time service."
Cons: "The legroom on AA's new planes is atrocious."
Pros: "Easy flight"
Cons: "No backseat TV or usb charging outlets"
Cons: "Seats in the plane not good, overall an old plane looks like."
Cons: "Someone stole an ipad and that forced us the be delayed for 2 hours"
Pros: "British Airways got us on another flight to Dublin through Heathrow."
Cons: "Plane was late missed the connecting flight. Aer Lingus/American Airlines refused to help us find another flight to Dublin. I called Vagama customer service and the attended refused to help get an additional flight or confirm our returning flight would be held."
Pros: "Short flight"
Cons: "They lost our bags in Dallas. The customer service rep was useless"
Pros: "On time"
Cons: "Small seats"
Cons: "westjet delayed my flight once again, so I was stuck in the LAX airport for 5 hours"
Cons: "Wanted more food. Haha!!"
Cons: "No carbs free meals."
Pros: "Smooth ride, easy security"
Pros: "the choice of movies was great. I two very well presented selections."
Cons: "Outside of one drink service we never saw or heard from the crew. Not one food item for purchase was ever offered. I am glad I ate in the terminal or it would have been bad for me."
Cons: "The service had much to be desired. The stewardess who was serving our section was curt and rude. Whenever I would ask for a napkin (that she had forgotten to give with my drink, I might add) or any other questions, she would come off as annoyed and as if I was testing her patience, which I did not appreciate as I had been having a horrible experience with American Airlines as it was. Also, why do you not serve milk with your coffee? The flight only served half and half, and I cannot have cream in my coffee at all. So unless you want to clean up my diarrhea in your toilets, I suggest you start giving options. It's not like milk is a scarce delicacy in the US. How is it that other airlines offer both milk and cream, but I get told by your staff, rudely, that half and half "is milk" and that it's all you have? Unbelievable. I hate to be a b*** but honestly this isn't the first time that I got treated like this on AA. I always seem to have a horrible experience with this airline."
Pros: "not much"
Cons: "not much"
Pros: "Good price, effective transportation, nothing special"
Cons: "Very full, not super comfortable"
Pros: "Good entertainment options in newer flights."
Cons: "Food options for first class could be better."
Pros: "It's just like very other airlines."
Pros: "I like the movie selection"
Cons: "The landing was horrible like slamming on the brakes in traffic. Also when I bought the ticket from Alaska Airlibes on kayak I had bought it at a higher price specifically for that. There was an American Airlines ticket that was cheaper but I opted to pay more because I thought I was flying on Alaska not American. I was very disappointed to see that I was actually flying on American once I was pro ting my ticket and after purchase and "no refund" message. I was very upset about that!"
Pros: "Quick connection"
Cons: "Tiny overhead bins - even in first class"
Pros: "The stewardess/flight crew were awesome."
Cons: "Airport staff, tight seats and boarding process."
Pros: "Our experience was very smooth. We appreciate all the work that went into making this a pleasant experience for all of us."
Pros: "The flight was very good. Boarding was good, shorter flight, smooth, landed and off we were."
Cons: "Seating still needs a little more padding for comfort. Delta airlines has a screen on every seat and you can see where you are and how far you have gone and so on. That would be nice. It was very difficult to hear what the pilot said when he spoke to say hello and whatever else he said. Entertainment? There wasn't any on this flight"
Pros: "Staff was wonderful."
Pros: "fly was on time"