As always, there is that one or two flight attendants that could be better.
Flight was excellent. Transfer from one airport to another airport for a connecting flight was difficult and stressful.
I loved everything about my experience!!! The staff were absolutely incredible. I can not wait to fly again with them.
ANA split my family of 4 by seating us each separately which didn't seem to make much sense. Both ways we were not seated together and the glitch int he online check in system meant we could not change our seats or get boarding passes without seeing a person at the airport counnter. The staff however offered good service in the air.
The seats were broken for several of us on this flight not to mention dirty. Quite unacceptable for the price point and expectation level. The meat was so hard it could hardly be cut so terribly unappealing. The united lungs in SFO was dirty and the bathroom conditions were down right disgusting. Nothing about this experience makes me want to book with United again. Our experiences with business class on Lufthansa and British Airways far out perform United in comparison. Truly disappointing!
They did not get back tickets in time about flight varification so i had to purchase another one way ticket to get home soxas rocnot Risk being unable to return home.
Food looked great but did not taste all that good.
Vegetarian options were not that great. However, the crew and service was awesome
Delays, plane transfer due to malfunction, no entertainment, limited beverage service.
The food was not great and the seats you need a little bit more space to put your things down around you: the blankets and toiletry bag were good. Flight was on time and bags etc no issues
Great level of comfort and highly professional and friendly flight crew. Keep up the great service.
My first issue is the lack of clarity with the airlines. I know that Japan airlines and American Airlines are partners, but I couldn’t figure out which airline I was flying with. I got the flight info for Japan airlines and ended up on American. After my Kayak booking (via Underpricer) I got a phone call to see if I wanted up choose a seat and pay for luggage fees. both American and Japan airlines offer 2 carryons and 2 regular luggage checked in at no additional fees to Tokyo. Having already done my research, I opted out on their “Offer” and just contacted the airline directly to pay for upgraded seats (Which were cheaper than the Underpricer deal) My top complaint was the flight delay from HND to LAX it wasn’t until I had already made my unchangable airport drop off car reservations , that I received 3 hour flight delay email. I was forced to be there 6 hours prior to the departure. They were kind enough to give us a limited restaurant food voucher- which was 1900 yen ( I saw Delta food vouchers were 2000 yen). My teen and I ate food court pizza. The flight arrived when expected, The food was mid on the flight. I slept and woke up about 1.5 hours to LAX. I had waffles ( which also contained 1 mushroom and 1 tomato in the same tray) and 3 small pieces of fruit. All went well, just remember to check on your 3rd party ticket companies. Some seem to be sneaky All in all it was a very long day, we made it back safe.
service was excellent. crew very polite, courteous, and good service especially to passengers like me who is a wheelchair passenger
First of all it’s an American Airline flight not JAL as advertised. Code share is deceiving. Seats are uncomfortable. Stewards in our section were not friendly, felt rude at times.
Lovely flight attendants comfort in Economy Premium. Very attentive and kind I would choose JAL again for sure!
I enjoy flying American airlines. I tried to book American airline when I’m flying most places.
After boarding it was fine. Premium economy was not available for one long leg. Economy was very uncomfortable. They need to fix these issues. Planes are old. It gets more and more dangerous due to fatigue of plane parts. They need to upgrade before something goes wrong with the plane. Hazardous. Hari S Doss
Nice amount of space in economy seat. Very attentive attendants that allowed a seat change that helped several people. Morning meal could have been better.
The foods were lacking in both quality and quantity. I was starving.
American Airlines Business Class does not meet the standard it should when compared with Japan Airlines, Qatar Airways, or Air France. The flight attendants often appear disengaged and fatigued, with forced smiles, noticeable attitude, and occasional rudeness. Food options are subpar, the overall ambiance feels cheap and outdated, and the cabin design reflects a past era rather than current premium expectations. Lastly, the aircraft itself felt old and uncomfortable. Overall, the experience is not competitive with what peer airlines are offering today.
This wasn't my experience with Delta. It was just the Pegasus flight. Seats were very hard. Staff was kinda rough. Not very nice. Charged me for snacks. For a 4 hour flight I would've expected more.
Crew was nice, meal was good. Entertainment had to be rebooted 3 times and still did not work. Turns out there was residue on screen, it needed to be cleaned to prevent the touchscreen buttons from continuously activating. I had entertainment for the last 45 minutes of a 5 hour 45 minute flight. Really unacceptable for first class. Flight attendent indicated your cleaning solution creates this problem. Seems as if this is widely known, you should be using a different product or cleaning better. Really really disappointing which simply added to the wi fi on your planes with reliably never ever works.
The baggage belt was not updated on the Delta App and was displayed on the wrong belt board. Was not expecting this to happen.
The plan was delayed and left DC 90 minutes late. However, it showed a 20 minute delay on the delta app, then a 12 min delay. It turned out to be an hour delay. I found out where the plane was with flightaware. Stop keeping customers in the dark about what is going on.
Everything went smoothly, although the usual gripes about airline travel were still present: the boarding process is inefficient, the snack selection is limited, and so on. Since there was extra space on the flight, the gate agent rearranged many people's seats to put people on the aisles and windows, leaving the middle seats empty, as much as possible, which was pretty great.
Landed without a gate ready. Plane is extremely old and dirty.
All the amenities was wonderful, if they could keep their prices that low. I'd fly with them all the time.
Very old plane with no inflight entertainment. I purchased the internet pass and it was nearly unusable.
My tray was broken so i had no place to work or eat except my lap. Flight attendant said I would get an email with some credit or miles, it was a complete waste of time as I could only function at about 20% of normal. I have not received anything yet.
Short trip, no food and therefore no expectation for much interaction with staff who were pleasant and professional. My critique is on comfort of the seats. Exit rows and comfort seats do not provide enough personal space for 3 side-by-side seats, especially when in the middle row. Some passengers are not considerate of the middle seat and there should be signs that state something to the effect of: "please consider giving middle seats use of the armrests."
My food prefer was confirmed by email 2x and still the crew claim they had no pre-order. I taken ill while in India so I needed to avoid Indian sauces and spices, so the problem with the preorder was unacceptable. Additionally, is there a new rule to automatically not to disturb passengers? I would like this as an option. Lastly, for breakfast I needed to avoid Indian and I’m allergic to eggs.. therefore the only option was pancakes and guess what was not available!!!
They told us yesterday APR21st that they were cleaning the plane and we got delayed. After that they said they didn't had any crew for the flight so they cancelled the flight till next day.
very average service no complimentary alcoholics drinks unlike other airlines such as Porter airlines No decent seats available during check-in time the day before
The crew was great. Very friendly and responsive. The plane was old, small and tight. We ran out of overhead space and I had to check. Middle seat was particularly tight.
The flight crew on this leg of my trip was very friendly and pleasant. Every one of them was humorous, as well as helpful and accommodating. This group was BY FAR the best crew I’ve flown with. They deserve kudos.
It was a really seamless flight and the entertainment selection was excellent.
boarded early to only find out that flight would sit at gate for 45 min to an hour. Landed in chicago and sat on runway for over an hour before got to gate. Total delay was extensive for a 45 min flight door to door.
It was terrible. sat on airplane 2 hours then flight was canceled. made to pick up bags and go through Panama immagration to rebook another flight. worst experice ever at a airport.
The flight was delayed from take off because only one runway was operational in San Francisco.
Several missed and almost missed connections. It felt like everything was being patched together last minute without enough resources and it ended up being an extremely stressful experience that basically ruined our weekend on the west coast. What a waste.
Flying in the United States with the major airlines has become so underwhelming. A 2-3hr flight in most other parts of the world with the major carriers of the area comes with newer, CLEANER aircraft and significantly better in flight service in terms of both staff attitude and a actual meal service.
On time departure and early arrival. Flight attendant very nice.
As we approached Denver, we encountered quite a bit of turbulence. I know this can sometimes be the case as I frequently fly this route but not on American. My gripe: Usually a pilot or co-pilot alerts passengers to the possibility of turbulance ahead of time. This did not occur nor did he communiucate during what was a pretty rough ride.
The staff was nice. I appreciated that I was able to take an earlier flight, even though it was last minute. The boarding process felt rather chaotic.
Overall a good experience, however Wifi was not working on the flight.
Airlines should be prohibited from using the seats they get away with.
My flight got delayed a total of five times. And the boarding gate changed four times. most of the time the platform was not up-to-date with the changes taking place. The most discouraging part of the entire trip by far.
Flight left early and arrived 30 MINUTES early at the destination. Smooth trip.
American delayed the flight for a crew rest period. The delay occurred late in the evening - the earliest i can find is 10:20 pm. With a 6 am flight anyone on the flight would have already have been asleep (unless you are insane, a vampire or on drugs) and at least for me i was already on the way to the airport at 445 am the next morning when i discovered they delayed the flight until 9 am. Given the incoming flight was in the air at 6 pm the evening before this should have been figured out a lot more timely that was there only crew to use. Just frustrating given there is no consideration for customer experience anymore in flying.
Returned home with a blood clot from flight homes and the uncomfortable aircraft I was on.
