Find cheap flights from Tokyo Narita Airport to Columbus

NRT - CMH

Find cheap flights from Tokyo Narita Airport to Columbus

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Round-trip
Economy
Tokyo (NRT)
Columbus
Mon 11/29
Mon 12/6
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  • Looking for a cheap flight? 25% of our users found flights on this route for $1,137 or less one-way.
  • Morning departure is around 35% cheaper than an evening flight, on average*.
*Average of the lowest prices shown in KAYAK’s search results for departures within the next 30 days

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Top 3 airlines serving Tokyo Narita to Columbus

Scores according to KAYAK customer reviews

8.3
Qatar Airways
Overall score based on 11,223 reviews
8.3
Boarding
8.2
Comfort
8.6
Crew
8.3
Entertainment
8.0
Food
Airline reviews

Cons: "Best service"

Pros: "We really enjoyed this airline"

Pros: "Amazing crew, seats were super confortable. Overall top experience !"
Cons: "Nothing"

Pros: "The seat was ok... not too narrow neither too wide. All crews were awesone"
Cons: "Plz improve the foods and entertainments"

Pros: "The crew was very friendly and helpful"
Cons: "Longer wifi time and faster connection"

Pros: "Entertainment, crew was very hard-working."
Cons: "Economy seats are way too tight, had severe problems with knee room when seat in front was reclined. A terrible passenger just forward of me had no regard to this issue and refused to be cooperative. Food was lukewarm at best and was on mildly appetizing in economy."

Pros: "The attendants were great."
Cons: "The food on all 4 flights was ok. Could have been more interesting recipes and dessert. The seats on all flights were consistently hard and stiff. It was impossible to get a decent rest because of that as well as the areas being pretty cramped."

Pros: "Crew was excellent"
Cons: "Boarding at JFK is very bad. They do not know the meaning of priority. Food from JFK to Doha pretty bad."

Cons: "Slow boarding while passengers stand in the queue, late take off"

Pros: "wanted an isle seat because of back issues and was arranged without any hassle."
Cons: "17 hour transit in Doha and no accommodation was provided. Though I booked it from a third party I belive QA is at least responsible for making sure that the vendors let the user know that there will be NO accommodation provided. This information is also not readily accessible when searching online."

Pros: "Attentive crew, good menu"
Cons: "Providing in-ear noise-canceling headphones instead of the typical around ear noise-canceling headphones"

Pros: "Yes"

Cons: "All was well, thanks"

Pros: "Behavior of the crews"
Cons: "Not enough leg room"

Pros: "Nothing much except for Hamad Airport ."
Cons: "Food . Seats. Entertainment - half the time , the touch screen doesn’t work."

Pros: "Qatar flight is no problem"

Pros: "Crew was excellent. Very nice and helpful."
Cons: "Food was terrible. Need a variety. Curry is not for everyone."

Pros: "The plane had everything I could want."
Cons: "Unfortunately, the plane was late, prompting me to miss my connecting flight. These things happen, I understand, but most upsetting was the fact that Qatar Airways provided very little information to those of us missing our flights. While on the plane, when those of us with short layovers mentioned that we may be late, we were told "you'll be fine - they hold the planes for a bit." When we deboarded the plane from New York, we ere wrangled into groups depending on our destinations. Many of us assumed that we were going to be taken to our next flights as we had been told they would be waiting for us. The airline rep in charge of my group refused to tell us any information, however, only admitting after we got confrontational with her that we had missed our flights. She then offered no information about what would happen to us, telling us we'd find out when we got to the rebooking counter. Very unprofessional. I was told that I would have to wait for another 24 hours for the next flight, necessitating that I would spend the night in Qatar. I was put up in a hotel that was decent, but again that offered very little in terms of customer service. We were given an $80 meal allowance, but despite me not using it, I was nickeled and dimed in other aspects to where I ended up paying $20 to help reschedule a flight that I had missed in my destination country. The whole ordeal was a nightmare and mostly due to poor communication and very cold, almost robotic interactions with the QA staff on the ground in Doha."

Cons: "Poor service, long layovers with not enough lounge space. Misguiding customer service"

Cons: "Qatar airways should allocate separate seating for families. The crowd was generally composed of labour from Qatar and other middle eastern countries making the flight an unpleasant experience. It felt like going to a factory shift at 4 in the morning."

Pros: "I really liked the service. Most of the flight attendants were very friendly."

Pros: "Every aspect of flight was wonderful, though I’m sure that fly"

Cons: "Seats are way uncomfortable and small"

Cons: "The flight from Sao Paulo to Doha was canceled which delayed our travel by 24 hrs. With the baggage being mis-labeled from Rio we almost lost our bags. the crew was not communicative and the entire experience terribly stressful."

Pros: "Felt like a new plane, with great service!"

Cons: "they pot me in another flight"

Pros: "Food was better than average, blankets were soft and seats were comfortable. Good flight."

Cons: "We had to wait for about 5 years, more than 3 hours unscheduled wait. During this time we were provided with a very poor breakfast."

Cons: "Excellent"

Pros: "-Great selection of movies, Ted talks, and games to view on individual screens, headphones were provided. - Blankets and pillows were provided to everyone, along with a kit with toothbrush, toothpaste, socks, and eye mask. - Adjustable head rest."
Cons: "- Tiny, cramped seats and aisles. I'd heard the Quatar has more leg room than other airlines. This is definitely not true. If the person in front of me reclined all the way, they crushed my knees and I'm only 5'7". - Bathrooms were dirty by 4 hours into the 14 hour flight. Sinks clogged, garbage can overflowing. Not just one bathroom. Gross. - Worst flight attendant service I've ever had, and I don't expect much since I've traveled a lot. Service was rushed, coffee cart for our side of plane never arrived, when I walked to the back to ask for some, they couldn't find the milk and made a fuss about looking for sugar. Lots of similar examples throughout the flight. - The baggage claim carousel number never appeared on the screens at IAD after landing. Other flights showed but not Quatar. We waited a while then walked around to check them all until we found the right carousel. Never seen this happen before. - One of our bags never appeared, so we waited until all luggage had come out and checked with the counter. They found our bag somewhere and brought it over after a 20 minute wait. No explanation given. Good thing we'd counted bags."

Pros: "I had a great experience with overall trip."
Cons: "I was not very impressed with hostesses service. on the second leg of the trip. The boarding process was not organized at all. We have zone numbers but people just boarded at first come first served basis"

Pros: "Crews and quality of food was great"
Cons: "Seating"

Pros: "Comfortable seats, clean plane and airport. Only reason for choosing Qatar airways was cheapest fare."
Cons: "Few crew members attitude and services are highly unprofessional. Everything at Doha airport is way more expansive than neighboring international airports. Food quantity and quality in flights is below average. Security at Doha airport are highly unprofessional and have no respect for passengers and their privacy."

Pros: "Incredible staff, fast boarding, great entertainment center."
Cons: "Breakfast frittata was like rubber."

Pros: "Left and arrived on time, meals were above expectations."
Cons: "Difficult boarding procedure."

Pros: "I like everything about Qatar Airways"

Pros: "As the flight would be long (from Japan to Sao Paulo) they had the gentleness of putting us in the best seats well ahead that were available"

Pros: "Flight was good. Cabin crew very good. Food good."
Cons: "Qatar Airways check in at Heathrow was a dis-organised shambles. Arrival at Qatar Airport passport control was even worse at 12.45 am. Long queues,very slow to move, police checking passports unbelievably slowly. Retina scanners should speed up the process. Why then take 5 minutes to check each passport? Poor advert for Qatar, after nearly an hour of queuing I would think most passengers wished they had gone somewhere else."

Pros: "Good staff and service"
Cons: "Require more leg room"

Pros: "Food was good"
Cons: "The crew did not respond to call lights. No Wi-Fi on such a long flight."

Pros: "Good"
Cons: "Okay"

Pros: "Flight was comfortable, food was good."
Cons: "Lot of inconvenience for transit passengers, sitting area was closed, had to look around for a comfortable place to spend 4 hours."

Cons: "There was no water in the flight's restrooms"

Pros: "Real silverware."

Pros: "The crew were excellent"
Cons: "The plane was too small and lots of turbulence"

Pros: "The food"
Cons: "My seat did not incline"

Pros: "Food, service and hospitality all top class. They made my long trip home a breeze!"

Cons: "It was adequate, moms pedicured complaints"

Cons: "I bought a ticket from Paris to Tokyo. The one they sold me was with connection in Doha. The time between connections is minimum!! Furthermore, both flights, when we went and when we returned, had more than 30 minutes delay. So in the first one, I almost missed the connection, having to run all across Doha airport, arriving totally sweat to the plane. Furthermore, I have to take care of my back as I have two cervical herniated disks, so I have forbidden to run, but I had no choice so now I'm suffering a lot of pain and started to take my meds again. really an awful experience!"

"The reply O gave before was meant for last leg of my flight from Tokyo on American Airlines to Dallas Forth Worth Intl."

Cons: "remove justfly"

Pros: "Great crew"

Cons: "i was on a commuter jet for 2 1/2 hours which was cramped and uncomfortable. no wifi or any entertainment. we sat on the tarmac when we landed for approximately 10 minutes even though we were not early."

Pros: "Flight was mostly empty and it’s a short trip."

Cons: "I could not access the games the lady next to me, and others were playing. When I decided to watch movies the earphones were so small they kept falling out of my ears, and I am a small woman. It was a long flight from Tokyo to Dallas, and the lack of diversion became a major irritant."

Cons: "Super hot inside the cabin and little we could do to lower the temp"

Pros: "The 2 flight attendants who continued to work this flight were amazing. The gate agent in Phoenix was also great."
Cons: "7 hour delay initially because of a mechanical problem, but massively exacerbated by an inability to find crew. Disappointing...."

Cons: "My seat was disgusting when I went to sit in it. Then I discovered the seat was broken. 24A"

Pros: "flight took off exactly on time & arrived on time"

Pros: "Arrived on time"

Cons: "Plane was too warm during flight. Aisle is narrow, seats are semi-hard. Lav needed attention (ran out of towels)."

Pros: "The meals on Japan Airlines (JAL) were delicious!"
Cons: "Fukuoka and Narita airports had terminals that weren’t connected by a train or even an indoor path. It was covered but it was cold in Narita and Fukuoka required a slow shuttle."

Pros: "Quick flight"
Cons: "Getting through security at O'Hare was horrible. My plane seat was too upright and felt like it was not bolted to the floor properly."

Pros: "Quick flight, great crew, orderly boarding. Updates to gate were clearly communicated"
Cons: "Very annoyed at "Basic Economy" being a thing. Annoying way to get more $ for the same seat. Avoiding any airline with this status."

Cons: "The crew was very disappointing!!!!!!"

Pros: "comfortable seating, lots of movie choices. food and drink selections were nice.Galley snack choices were underwhelming"
Cons: "Staff was fair, but nothing compared to the service on JAL from CA to Tokyo. Very loud throughout the flight pushing the drink cart through the 8 Business Class rows instead of just delivering drinks to the 32 people in the section. Once the initial food & beverage service was complete, the service practically disappeared unless i sought them out in the galley."

Cons: "Waited an extra 30 minutes for luggage to be loaded. Every American ( British airways partner) flight we took was delayed."

Pros: "Nothing"
Cons: "Waited 3hrs to leave the runway"

Pros: "AA hired a stewardess from Taiwan who spoke to us in our language. She and her team all made sure our journey was comfortable."

Cons: "I guess I was lucky to get a seat at all, since this last leg of my itinerary was deleted from my ticket when I got to the airport. So my bag couldn't be checked through, and they wanted to charge me for it even though it was a connection to the international flight I had just taken. A truly dreadful experience."

Pros: "DCA based AA gate agents were awesome. We were booked on a flight that was delayed, turned out there was a flight about to depart (it had been delayed 2.5hrs due to weather), but was departing prior to our reg scheduled flight so they put us on standby. No doubt the crew was also columbus based and eager to get home...as they did. Couldn’t be more pleased to get home"

Pros: "I like that the flight left on time and arrived early at LAX."
Cons: "They ran out of breakfast. Seat configuration was 3-3-3 in economy and not 2-4-2 like on the JAL flight on the way to Japan. The level of professionalism is much higher on JAL in regards to the flight attendants than AA. The boarding process still needs a lot of work to be more organized (take a look at JAL as an example - they treat customers like kings and queens). Also, there was no way to get a seat assignment through the JAL website. That website looks and acts like it’s from the late 90s."

Pros: "see above"
Cons: "see above"

Pros: "Smooth takeoff and landing. The seats were comfortable for a 3 hour flight."
Cons: "Stuffy on the plane. This might not be the airline’s problem but it was hot and the air vent didn’t cool me down."

Pros: "The fact that the plane landed."
Cons: "American Airlines is running neck and neck with United, competing for the world’s worst airline. They have crammed so many seats onto their planes that I’m surprised it isn’t a health hazard. I was in an aisle seat and every time I started to fall asleep, someone going down the aisle slammed into me, making any sort of rest impossible. And the flight attendants had the typical U.S. flight attendant perma-rage, of course. I feel sorry for them, underpaid and overworked, but always p***ed off. Anerican Airlines needs to look at Emirates and other non-U.S. carriers to learn how to treat their passengers."

Pros: "very friendly crews , nice entertainment selections and very reasonable fare. I enjoyed very clean and neat environment. I will fly again with this one."

Pros: "The flight crew were all very nice and attentive. The on-board entertainment kept me busy during my waking hours. I appreciated the complimentary blanket, pillow and earbuds."
Cons: "The quality of the food selections were ok but could have been better. The remote for the tv screen did not function well with the games. Also, the seats were very hard, sleep did not come easily."

Pros: "Current movie selections"
Cons: "The seats are cramped. They served the final meal very close to the actual landing. The legroom is not comfortable enough for an average size adult. i asked the attendant at the gate for a seat change but never heard back."

Pros: "New plane with shades on windows. Comfortable flight."
Cons: "Nothing"

Pros: "The service and the food"
Cons: "Seats are on top of each other, very close space, too many people in that flight or should I say, too many seats for that short of space"

Cons: "Have to pay for wifi use. Entertainment used to be included in flights and was apart of your airfare."

Pros: "The plane was very comfortable. The steward as very helpful - just a cup of coffee when I entered the plane - but after nearly missing connections, it was very welcome."
Cons: "The flight was perfect."

Cons: "Seating ---- to tight"

Cons: "I'm pregnant, and didn't have time before my connecting flight to get food at the airport. I was sitting near the back of the plane, and was ready to purchase food. By the time the cart reached my row, all the food options were literally sold out. I ate the free cookie and had some apple juice, but wanted something with some protein. I guess I'll remember to pack more snacks next time."

Pros: "Not much! The flight was smooth and without event."
Cons: "Originally, I was scheduled to take a JAL flight from NRT to DFW, but for some reason, American Airlines switched the service to their own aircraft and crew. If I would have known that beforehand, I would not have purchased my ticket through AA.com. During my original online booking, the screen said JAL service from NRT to DFW. Just about everything was bad about my American Airlines flight. I travel to and from America several times a year from Asia. Each time I travel, I swear I will never fly an American based airline for the trans-Pacific portion of my flight. My latest experience with American Airlines only reinforces that resolution. The in-cabin crew is (and I'm being nice) pathetic! They are veteran flight attendants and they look and act like they could care less about the customers on the flight. Frankly, I'm just downright disgusted with the service and personalities of the American crew's attitude. They act like they are old and tired, uninterested in quality service, and that we (the passengers) are an imposition upon their life. For example, mid-flight, I walk to the back of the airplane for something to drink, instead of assisting me they point to a "station" at the Emergency Exit door stocked with random drinks and snacks. While they are chit-chatting, looking at their smartphones and reading newspapers, books, and Kindle-type devices. That has never happened on an Asian-based airline flight. Another example, in-flight food service, the cabin crew members are waking people up to serve food and, instead of being gentle and cordial, they are rude and impatient. My 2 row mates were both Asian, and because of being awakened and the ambient noise in the aircraft, they could not hear what the flight attendant was asking. So, with a tone of impatience and disrespect, the flight attendant virtually shouted at them their choices for the meal. Whatever happened to the "customer is always right" or the "customer is king"? My renewed resolution: I will no longer fly American-based (because Delta is even worse) airlines to and from Asia. If needed, I will pay the higher fees and fares to fly anyone of a number of Asian-based carriers. It is worth it for the 24 hours it takes me to cross the Pacific. I am sick and tired of the begrudged and entitled attitude of the archaic cabin crews of American-based airlines."

Pros: "Very comfortable and enough drink service."

Cons: "AA charges extra for a lot of the economy seats which they claim are "premium" but do not warrant the excessive price tag."

Cons: "I bought tickets for JAL Japan Airlines but it was American Airlines !! If I know that when I buy tickets I don't buy it !! I will not buy tickets at KYAK anymore."

Pros: "The in flight entertainment consoles were nice with a great selection of recent movies, which was nice since the flight was 12 hours. The food was alright but nothing to write home about."
Cons: "The seating space was much more cramped than the JAL flight I took over to Japan. It was awkwardly close to your neighbor when getting adjusted with seat belts and such. This would have been OK for a shorter flight but a bit too close for comfort for a 12 hour one."

Cons: "The seats were so old, I didn't have a screen to watch movies on and it was really really cold"

Pros: "Comfy and friendly. What's not to like up front?"

Pros: "It was a fairly routine flight. Could use a more substantial snack for a four hour flight."
Cons: "While waiting for our baggage in Phoenix, we noticed a few random bags with tears, rips and clothes hanging out. Then we saw our suitcase. The zipper was torn away from the lining so that it no longer closes all the way. There items hanging out of the gap. What was happening in the basement that caused at least 4 damaged bags?"

Pros: "I was one of the wheelchair passengers, obviously I was struggling and asked an attendant to help me with my carry on bag to be stowed in the bin above the seat. SHe said she can't because she will be greeting the passengers!!! Anotherattendant finally helped me but it is disconcerting to be received like that by one of the crew. I did get helped by Ms Gonzales getting off the plane , I am very grateful that despite the first unpleasant attendant, there was a nice one among the lot."
Cons: "I 'm not sure if this is the venue for my complaint. When we landed in DFW there were 13 passengers on wheelchairs but there were only 3pushers.. there were 2 of us that were left and abandoned for about 40 minutes, I finally had to leave my chair and push the other lady's chair through passport control. Finally one AirServ pusher helped us with our luggage through custom and then transfer. I got to my gate 3 and 1/2 hours after we landed."

Pros: "the plane, a 380, had comfortable seats, fewer occupants, more and easier access to bathrooms, did not like the larger plane I flew on going to Australia, it held 700 persons could physically reach the lights and when on, they didn't disturb anyone vegetarian food was delicious and nutritionally sound and varied love the soft blankets"
Cons: "not a very good choice of current movies"

Cons: "Old Equipment"

Pros: "New airplain."
Cons: "As usual bad luggage handling in USA. At passport control, noticed that my luggage handle was removed half way but I had to re-check in the luggage and airline people did nothing about the handle with tag. And the luggage was lost. Can someone study how other country luggage handler care about customers ' luggage? Save your operation cost!"

Pros: "Rveything ok i noticed American keeps lights low for people rest unlike other airlines"
Cons: "Everything fine considering hours in plane also note passing out fooda all once jal toyko manila didnt like"

Pros: "- approachable staff - plane was insulated enough where I wasn't too cold - ample food options on flight"
Cons: "- plane was older and less comfortable - limited film selection - films only played at certain times so you had to wait in queue until the next showing started"

Pros: "The wifi service and very enthusiastic flight attendant!"
Cons: "The food was bad"

Pros: "Crew was good but being 6’4 and 300 lbs set was very small"
Cons: "Leg room and seat room"

Pros: "Entertainment"
Cons: "It could be very nice to notify that selecting seat will be charged. I will not Purchase United airline any more. Even it’s code share."

Pros: "Boarded quickly and got into air fast."
Cons: "Way behind schedule and virtually no snacks or drinks."

Cons: "Food not great. Seats in economy cramped."

Pros: "Nice attentive crew"
Cons: "N/A"

Pros: "Plane on time"
Cons: "Newark airport security was awful. Only one X-ray security area. Small tight area. No air. Security/TSA kept blaming the customer’s for the slowness. When is lack of X-ray and machines."

Pros: "Food was acceptable."
Cons: "Seats were small and uncomfortable."

Pros: "Boarding was fast and landed on time."
Cons: "The temperature was too cold to get comfortable. I had on a jacket and a blanket, drank hot tea and still managed to get a cold after leaving the plane. Also the food wasn’t good."

Pros: "Amazing amount of legroom! Very comfortable seating, even in economy."
Cons: "I would like to see passengers behave better. One lady pushed in at boarding and went ahead despite the checker telling her she was out of order, Another passenger used both underseat storage in front of him and under him so the person in back of him had no place to put things. Staff should try hard"

Pros: "We arrived earlier than expected."
Cons: "I noticed two flight attendants hand hot beverages without looking at you when they pass it to you. Its a bit dangerous, especially if it accidentally spills on you. The Japanese translating flight attendant for flight UA78 on 3/27/19 was gruff and rude in her tone of voice. She needs some help!"

Pros: "Seats were comfortable"
Cons: "One flight attendant a little short with customers or maybe just dry humor, hard to tell. My daughter did not want to talk to him entire trip because of earlier altercation. It would be great if United could put in foot rests in economy and economy."

Cons: "Not a broken chair, brighter display screen"

Cons: "I flew the first leg of my trip with ANA and the next leg with United and I certainly noticed a difference in terms of customer service. They are less friendly and seemed to have spent more time with a couple of passengers who appeared they know personally than the rest of the passengers."

Pros: "United was the worst airline."
Cons: "They did not have our special meal. They just say we forgot. They gave us leftover food from other flights."

Pros: "Everything was as planned"
Cons: "Nothing"

Pros: "Nothing"
Cons: "Everything"

Pros: "The ladies who were a part of the crew on this fight were great. They showed class and quality service"

Pros: "I wasn't impressed by anything."
Cons: "Worst airline food I've ever had. I can eat anything, but this was absolutely repulsive. Bizarre movie selections. I've never been on a flight where there wasn't a single film I wanted to watch."

Cons: "I could not check in online. Although I only have carry on I still have to go to the United Airlines counter to get my check in card. The food was awful. The crew was extremely rude ( I would present a proper complain through United Airlines website). The small tv were completely old. I bought a ticket for ANA but operated by United Airlines. but I was not expecting this awful experience."

Cons: "When purchase we were told that this flight was operated by ANA airline and we got an ANA flight number, but turns out that it was United Airline and the service was much worse than ANA airline."

Pros: "Plenty of entertainment channels to keep you occupied and your mind away from the fact that you're flying United Airlines, a code-share flight, and that you're not actually on ANA. Bait and switch."
Cons: "99% of everything. United Airlines is horrendous. Truly dreadful in every way imaginable. An embarrassment to the USA's Airlines industry. Avoid."

Pros: "The 787 dreamliner was such a fantastic aircraft, one of the best aircraft I've flown across the Pacific. Despite being delayed, the flight crew was so accommodating and helpful with getting us to our destination quickly and safely. I hope to fly this route again soon"

Pros: "For the first time I did not fly on a puddle jumper. Not only was it a real jet, it had good seat comfort and leg room even in economy class. The crew was friendly and attentive. They came by with offerings of water at least 4 times for a 2+ hour flight. Contrast that with my last two 5 hour flights on Virgin and American where they came by with water — ONCE. WiFi wasn’t working for either flight and of course the lack of decent food is discouraging. The coffee has improved which is a plus. Overall, good job, United! Nice not to be jammed in like sardines for once."
Cons: "WiFi wasn’t working and food selection is non existent. Other than that, a very pleasant flight overall."

Pros: "Punctual flight and not filled to last seat. Excellent amber beer.option, no extra charge for beer or wine. Crew members were friendly and eager to please. They were happy to supply extra snacks and coffee or water between regular service. Seat reservations were properly done (unlike a flight in June on Etihad)."
Cons: "In boarding, putting groups 3, 4, and 5 in the same line works poorly. Location of electric outlets needs better (i.e. some) documentation; had to ask crew. The heat fluctuated between too warm and too cold; had to put on and take off a fleece every 10-15 minutes. Chicken option for dinner rated spicy, so had to opt for pasta. No Asian options on flight from Japan; sad. So-so movie selection, controlling screen not very easy, screen often too dark. The list of movies in the United Magazine was incomplete and inaccurate. The size limits on carry-on bags and personal items was smaller than other airlines, unnecessarily so for the latter given the size of the space under the seat in front. United is inconveniencing customers without any justification."

Pros: "At least I could watch movies."
Cons: "After a long journey in Japan, flying United back to the U.S. was a rude awakening. Their crew has no regard for the manners or respect in Japanese society. I was sitting in an exit row aisle behind a restroom in economy. The staff kept bumping into me and my entertainment system as they tried to rush up and down the aisles. Really taking a breath and walking more slowly could have resolved this. At one point, the staff almost caught my arm between my seat and their rolly cart. The plane was old and in disrepair. My neighbor's entertainment system screen needed to be propped up with duct tape. The seats are stiff and uncomfortable, and the headrests are designed so that if you have a U head support, it will collide with the headrest and curve your back into a C. Some staff could use a refresher on basic Japanese. One flight attendant kept asking everyone "US Citizen or 日本語?" which means Japanese Language. Those are not mutually exclusive questions for many bilingual flyers. I usually tolerate airplane food, but this was the first meal I could not eat on a plane. It was eggs and hash browns, and it was so mushy and salty, I decided to pass. The bathrooms dirty quickly, and are a disappointment compared to the amenities provided on your basic Asian carrier. No toothbrush. No hand lotion. Just soap. We left Narita after 5 pm, and were served this weird dinner breakfast meal. Six hours later (of a 12 hour flight) it was about 11 pm in Tokyo, and 7 am in the destination city of Houston. Might as well get back to American schedules? I don't know, but when I was naturally getting tired and putting on my sleepmask and earplugs to get some rest, a rude flight attendant kept asking me if I wanted breakfast or orange juice, shoving items in front of me (with one hand, a no-no in Japanese culture), and repeatedly asking me despite me shaking my head no. I really don't know where they hired these people. My bag got held up by customs in Houston, and United transfered it to a third party courier service who tried to call me at 1 am to deliver it. That was a bit later than I expected, and I missed the call. The next day, I tried to call the driver, who hung up on me! I called their customer support, who was unable to contact the driver or the delivery service. Just who did they hand my bags to? Thankfully, after an 18 hour wait, I got my bags back, but it was a stressful wait. Throw a dart at a list of Asian airlines, they're all better than United."

Pros: "The flight got us back home alive."
Cons: "mechanical delays in Tokyo with only fair communication especially after we were in the plane."

Pros: "Nice flight attendant"

Pros: "I had the distinct pleasure of flying in an aisle seat in the back of the plane with an empty middle seat. I quickly and effectively commandeered the middle screen (for flight information) and underseat storage to provide extra leg room in front of me. The flight attendants on my side of the plane were all friendly and wonderful."
Cons: "The entertainment lacked a little... entertainment. There was a simingly limited selection of films and those available were mostly, to be frank, terrible. The food, not terrible, was simply par for an airline. There was also a rather heated discussion between a flight attendant and a passenger on the opposite side of the plane from me."

Pros: "Not a damn thing apart from getting off the flight"
Cons: "The fact that i was ripped off, by flying United and not ANA. I have flown UNITED 7 Times now and i wanted ANA just to get away from UNITED, and i get UNITED again!!! Total rip off"

Pros: "The fact that I actually arrived"
Cons: "Original flight was cancelled. Had a crappy middle seat because the rebooked flight was over booked. New layover time was an hour and a half longer than the original. And THEN, the flight was delayed for 4 HOURS PLUS. different reasons were given for the flight delay each time. Gate staff didn't really seem to care. Horrible horrible experience."

Pros: "Being Asian, I consider myself lucky that my United flight wasn't overbooked or else I might have been forcibly removed from my seat and dragged out of the aircraft like a sack of potatoes with a bloody nose, and then United CEO adding insult to injury by apologizing to all the passengers in the flight EXCEPT me. Outrageous. I have flown almost 2 million miles on United but this ugly inexcusable incident gives me serious doubts about this airline's true character."

Pros: "The entertainment was okay although the controls were having some issues since they weren't working properly"
Cons: "The unfriendliness of some of the crew. We were given ice cream and it came with a wood spoon however I am allergic to wood utensils and asked one of the crew members if they could provide me with a plastic spoon or a plastic fork and he just ignored me and I had to go all the way in the back to ask to another crew member for a plastic utensil."

Cons: "United airlines was generally uncomfortable and had bad food"

Pros: "Absolutely nothing!!!"
Cons: "I never got to make the flight. I was unable to take the flight because it was cancelled by United without my consent. I still needed the flight too. I'll never use priceline or United airlines for travel EVER again, and I'll be sure to spread the word. No matter who I talked to, I was blamed for the problem. I've never had a bigger waste of money. $550+"

Pros: "It got me back to the USA"
Cons: "Everything associated with United Airlines: bad food, wifi that didn't work, filthy restrooms, old plane, etc."

Pros: "The crew to be more friendly. Crew were quite rude."
Cons: "Crew"

Pros: "I am surprised by the strong attitude and the rude way of treating the passengers by the personnel of the airline"

Pros: "Liked the staff, always friendly even with several delays. The assist staff were excellent"
Cons: "Did not like the delays and gate changes - but that wasn't the airlines' fault"

Pros: "Felt like a bothersome passenger even though I did not ask for anything. The snack was tossed at me in an empty seat instead of handed to me."

Cons: "Was not able to pick my food choice as I was sitting in the back rows even though I paid the same amount for the ticket as the person who sat 20 rows I. Front of me and could pick their prefer food"

Pros: "The crew were very understanding that we all just wanted to be home (the flight was delayed for three hours, so we didn't get home until 2am). They were efficient and got us home safely and quickly."
Cons: "I was not impressed with United and how they handled the delay. The staff did not care that we were waiting for 5 hours for a plane they couldn't even guarantee was coming. No workers were at the gate for a long time to even help out customers."

Pros: "Everything except food"
Cons: "Food in seating"

Pros: "Compared to ANA the service crew in United, NEVER smiled even once except for one of all the ones at least assigned where we sat. Food was not bad but just ok."

Pros: "It was comfortable for a 13 hour flight. Entertainment was good. Crew was nice."
Cons: "Food was gross except for the ham sandwich and the drinks were warm."

Cons: "After having several flights with international airlines while in Thailand for the last 2 weeks, it was quite a disappointment to spent 12 hours on this UA flight. There was a 6-8 hour period during our flight were flight attendants did not ask or even consider walking the isles and asking the passengers if they needed any water or anything else. During several flights in Thailand, the attendants were constantly catering to every passengers' needs. The difference between the flight attendants from Bangkok to Tokyo compared to Tokyo to DC was worlds apart. The Japanese attendants were as friendly as ever and took care of all the passengers needs. The flight attendants were flat out rude. There was once event on this flight that I could not believe. A child of 5-7 years old had to go to the restroom with his mother. The flight attendant was collecting trash from our meal. Even though she knew the child was behind her and needed to go to the restroom, she would not stop collecting trash, move her cart so that the boy and his mother could get to the restroom. Instead, she continued collecting trash and made the boy wait until she was done. I feel embarrassed for the foreigners who were on this flight and this was their first impression of America and Americans. The main meal that was served was a breaded chicken patty served with a slurry of questionable gravy, rice, and a roll. I received better food on multiple 1 hour flights while in Thailand. The comfort level was what you would expect from most American airlines-tight and cramped. I will never book with United for another international flight."

Pros: "The flight took off on time and landed early. Well done in the flight deck!"
Cons: "The quality of the food served (in economy) on this flght was far below what is normaly expect from United (which isn't much!). If this is United's new meal service for trans-Pacific flights then Delta may be a better option for future "cattle class" flights... The flight was fully booked in all classes. The flight attendants were lazy, at best, and I seriously question their training and competence. I travel this route on a regular basis, every three months, and I've never experienced such poor quality of service from United."

Pros: "Boarding process was without hiccups and the on-board entertainment was relevant with many entertaining titles and new releases."
Cons: "The on-board crew was serviceable at a maximum. Compared to my Nippon Airways flight from Taipei to Tokyo, the crew onboard United was cold and curt. The food was also consistently passable at best. I've always experienced far better food on other airlines for international flights."

Pros: "Delhi airport was good, they do with respect"
Cons: "seats are too small and their is no foot rest like other airlines . their is nothing to entertainment"

Pros: "Flight arrived one hour early which gave us enough time to get through customs."
Cons: "As with any overseas flight, the seats get uncomfortable. The blankets were thin and the pillow covers were underwhelming. The food was disappointing and the presentation was blah."

Pros: "Being upgraded"

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COVID-19 information

Safety measures for airlines flying from Tokyo Narita Airport to Columbus

Airlines flying from Tokyo Narita Airport to Columbus have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Tokyo Narita Airport to Columbus

Mandatory masks

Masks required on board, masks provided on flights from Tokyo Narita Airport to Columbus

Social distancing seating

Middle seats unavailable to book on flights from Tokyo Narita Airport to Columbus

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Tokyo Narita Airport to Columbus

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