Great staff. Arrived very early. Smooth flight .
Food was slightly over cooked
had to take another flight, ticket agent was able to change me to a different flight on JAL. however, JAL could not access the ticket info and ticket agent would not take my payment. result was missing that flight, ticket manager told me it's my fault and tough luck no refund. American airlines told me the same, ended up losing my money for the ticket purchase. i booked another new flight with another airline direct. worst experience in my life using kayak.
Timing of flight routes
Sat on a pillow
The only thing I didn’t like is that he have any fresh food they said something was going on in LA that prevented him from giving us actual food other than that everything else was fine
The flight attendants were very nice and helpful
Gate agent was sincere and professional.
Aircraft cabin temperature far to warm and uncomfortable.
very comfortable seats, and plane landed early
no free entertainment for personal devices. screen was broken and controller did not work.
People who help me with my 87 year old mother we extremely thoughtful.
The crew was polite and professional. Thanks
Cannot think of a thing
They had to change tires before we lelt in Toronto. And we spent more than one hour on the tarmac.
it was easy to navigate .
Nothing, they didn’t care about you or to help, the llady was so rude and unfriendly, this situation ruin my whole trip
I call in advance to paid the fees for baggage, I call Aeromexico because was the main airline for the fly, but Delta at Seattle made me paid again the fees for baggage’s even by phone they said that I didn’t need to paid. BE AWARE AND CAREFUL BECAUSE THE LADIES IN THE FRONT DESK didn’t even look the paperwork that you have in hand, they only want to charge you saying that your payment thru Aeromexico didn’t help you in the 1st fly. How this can happen when Delta and Aeromexico are two subsidiary one of another ?
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