Pros: "Every thing in airplane was wonderful. I would like to recommend this airline to my friends"
Cons: "You are best ."
Pros: "Was able to get home toward Los Angeles with delays and change in plane so did not get proper seating as reserved."
Cons: "The plane was delayed from Tokyo to Los Angeles due to a pilot staffing issue. The plane stopped in Honolulu at 6:00AM in the morning and no staff was able to assist so they made everyone go through the run-around to have the luggage scanned for agriculture. Then they stated that even though we had pre-check, we did not qualify and the boarding pass was not issued with Honolulu to LAX. Over 5 hours delay and did not know that we could have stayed in Hawaii free room and meals. Terrible and one of the worst vacations ever for returning to the US. The food was not great."
Pros: "It was great..."
Cons: "Lavatories on domestic flights in Japan are tiny. Like, super duper tiny."
Pros: "Professional and friendly crew. Food was excellent"
Pros: "33" seats"
Pros: "Crew and service were outstanding!"
Cons: "I would have liked the ebooks section of the entertainment options expanded. I love to read and that would have greatly distracted from the discomfort of having to sit so long in such cramped quarters."
Pros: "Good crews."
Cons: "Space seats."
Pros: "On time. Boarding was great. Flight wasn’t full so plenty of room to stretch out."
Cons: "Be able to select seats online within 24hours of flight for free"
Pros: "Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere."
Cons: "in-flight Wifi is not working"
Pros: "Everything about this flight was awesome. The food, the people, the seats in economy felt like first class. VERY polite and happy attendants compared to American Airlines who seemed to be annoyed by those on the flight."
Pros: "It was very good no prO lens at all:)"
Pros: "Cabin crew were very nice. Food was okay, while the legroom was good too."
Cons: "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."
Pros: "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
Cons: "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"
Pros: "I wish all long haul flights were like this. Very clean and well maintained cabin space, good quality food, very attentive, helpful and polite cabin crew. Never thought I’d be able to say this, but the 14 hour flight with two young children in economy was a really enjoyable experience with JAL!"
Cons: "Really no complaints"
Cons: "No space for cabin bags. Late by 2 hours. Super rude and passive aggressive staff. Kept in bus at Frankfurt for 10 mins. Won’t fly BA again if i can help it."
Pros: "Service and Entertainment were great. Lots of legroom is great."
Cons: "There are no air vents per seat so on the whole I was very hot and uncomfortable during the flight. One other detail: this is not Japan Airlines fault, but at LAX we had to sit on the runway for an hour because there was some confusion about the parking space for the plane. After a nine hour flight, to sit and wait for another hour was very uncool."
Pros: "Japan Airlines hasn’t the best customer service of any airline I have ever flown. Flight attendants aren’t very friendly and they give you a lot of food. The entertainment was great as well."
Cons: "The staff at Tokyo Narita was slow and unfriendly, which doesn’t reflect well for Japan air."
Pros: "The seating on this plane was super spacious and comfortable- leg and seats. Also the seatbelt gave real room. The plane was cleaned; crew friendly, food delicious- featuring semi- famous chefs and well ventilated."
Cons: "Flights should enter from back to front that way you're not waking over people to get your seat.-"
Pros: "I enjoyed everything! My first flight was a little over 10 hours, but it didn't feel that way. I was very comfortable and the crew took very good care of all of the passengers. Japan Airlines is Ichi Ban!!!"
Pros: "The staff are very friendly and accommodating. The food is superb. It doesn't seem like we had a long flight because of the great service."
Pros: "So cramped. Very uncomfortable flight."
Cons: "How about being stranded at Narita Airport due to bad weather AND not helping your passengers rebook. Told us the flight was cancelled at 10:30pm when suppose to fly out at 7:30pm. No trains or hotels available, only way to rebook was through their phone service? Which didn’t open until 8am. Why not rebook at the ticket desk, guess what? You can’t!"
Pros: "I got an upgrade!"
Pros: "From bathroom amenities to food/drinks on board. Japan airlines knows the meaning of service and I had a very pleasant flight."
Pros: "Service was exquisite."
Cons: "No complaints."
Pros: "The crew, the flight, the pilot to cabin communications, the food, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your travels."
Cons: "A Japan Airlines employee escorted me every step of the way to ensure that I made my connecting flight from Tokyo to San Diego because I only had an hour and ten minute layover and this can be challenging when you’re in a foreign country. I cannot thank Japan Airlines enough for how easy they made traveling and how comfortable they made me feel. I Highly recommend flying Japan Airlines for your travels."
Pros: "No major disasters, comfortable seats, on time."
Pros: "Crew was polite and courteous, spoke multiple languages, they came around multiple times to offer beverages, pilot/staff kept us informed about reason for delay to gate, arrived earlier than expected, usb charging available, bathroom was cleaned multiple times during flight, clean bathroom, and there were toothbrushes/sanitary pads available in the bathroom, and enjoyed that they had Haagen Daaz ice cream."
Cons: "The pocket in front had no room to put a drink/bottle. Food was relatively better compared to other airlines but okay. Movie selection was good but compared to other airlines has less."
Pros: "Good service and very clean plane."
Cons: "After having an enjoyable experience on the first Japan Air flight, the second flight from Narita to Manila was late to board & leave, the food was not nearly as appealing and the flight seats were noticeably less comfortable and less roomy than the first flight."
Pros: "The food is good. The seats for regular economy are a bit more spacious. They also have some deal with fast food restaurants, Mos Burger and Yoshinoya so sometimes you can get their air version of the fast-food meals. I had Yoshinoya and it was pretty good. The entertainment was okay, the only 2 things I wanted to watch was John Wick 2 and Guardians of the Galaxy 2, but the movies change every month so it was probably a bad batch. Also free toothbrushes and toothpaste available on the plane and a self service snack area. Overall it was great."
Cons: "Great airline great service. Haihly recommended"
Pros: "Simply excellent !!!"
Pros: "Boarding procedure was the most efficient I have ever seen for a 777. Very quick and efficient, back to front. Great food. Very polite and efficient crew. Plenty of leg room in coach. Comfortable seat configuration, with only three seats in center section. JAL is a great airline!"
Pros: "Japan Airline is a notch above the rest. The services was constant and consistent, the food was delicious and abundant, and the seats were comfortable. I was surprised at how often they would go up and down the aisles checking on passengers, picking up trash, and serving small food items. To top it off towards the end of the trip they put toothbrushes in the bathroom so you can leave fresh, awesome."
Cons: "I really dont have a negative things to say, I was really happy with the service. Especially since I hate flying this make the trip so bearable."
Pros: "Boarding was orderly and crew was nice and polite."
Cons: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Pros: "I was early to check in . But the check in was slow and I. Had to run to my plane ride .. and had no time to shop"
Cons: "The service was so so and food was lousy"
Cons: "Not anyone fault but I wish seating was better fitted in economy for taller people"
Pros: "Attendants were very supportive. Food was very good."
Cons: "Restroom smelled bad"
Pros: "Everything, from booking till landing"
Pros: "On the flight home they upgraded me to business class while apologizing my original economy seat was not available. Amazing. I had a rather unsettled stomach so when the food service came I wasn't hungry. I told the flight attendant, and she brought me some very bland easy to eat food without me even asking. She then checked on me constantly to see how I was feeling, and suggested sparkling water. When I deplaned, she checked one more time with me, if they could do anything. I was feeling much better, and give this airline my highest endorsement."
Pros: "flying JAL is always a pleasure. The flight attendants are consummately professional and the entertainment system is top notch"
Pros: "The Japanese flight attentants were excellent. Entertainment was excellent"
Cons: "I didn't like the other asian flight attendants. They were rude. Asked for water, she said we're not serving water only juice at this time. Asked for Consume or Dashi there weren't any. asked for diet coke they ran out. very small things but weren't able to satisfy our trip back to HNL."
Pros: "The food was good, which I didn't expect. The crew was kind."
Pros: "As always, the Japan Airline's stewardess takes care of you so well, they really make your trip a very comfortable one. (Think the Japanese airline crews are the most caring, with thorough service, and they are surely one of them."
Pros: "Excellent service"
Cons: "Not a lot of vegetarian options"
Pros: "My seat and my son's seat were booked apart on the both flights. So I requested the representatives at the check in counters at both airports to change our seats so that we could seat next each other. They were willing to help us out and we got the great seats. They had to ask other customers to help this out, too. In the airplanes, the flight attendants were extremely helpful and friendly when we asked them questions and favors, with nice smiles and calm quiet voices. No wonder the atmosphere was very relaxing and quiet during the both flights. The leg room was roomier and the facilities were newer. When I saw three pilots bowed to the customers before getting into the airplane, I felt they were very professional and ready for their jobs."
Cons: "Some food items were too Japanese. Dried Natto snack was especially weird for my son."
Pros: "Good crew on both trips"
Cons: "No crying children"
Pros: "Nice attentive crew"
Pros: "Nothing except the movie selections and wine."
Cons: "Better seating... seats are small and crampy. The flight attendants were not friendly and attentive. I pressed the call button 3 times within an hour to receive headphones and they never came. My neighbor let me borrow hers. The food was terrible. Not many vegan options."
Pros: "Food was acceptable."
Cons: "Seats were small and uncomfortable."
Pros: "Boarding was fast and landed on time."
Cons: "The temperature was too cold to get comfortable. I had on a jacket and a blanket, drank hot tea and still managed to get a cold after leaving the plane. Also the food wasn’t good."
Pros: "Service, Hospitality, food, & comfort."
Cons: "Need more Hindi movies selection."
Pros: "The crew were very nice and professional."
Pros: "We arrived earlier than expected."
Cons: "I noticed two flight attendants hand hot beverages without looking at you when they pass it to you. Its a bit dangerous, especially if it accidentally spills on you. The Japanese translating flight attendant for flight UA78 on 3/27/19 was gruff and rude in her tone of voice. She needs some help!"
Pros: "Seats were comfortable"
Cons: "One flight attendant a little short with customers or maybe just dry humor, hard to tell. My daughter did not want to talk to him entire trip because of earlier altercation. It would be great if United could put in foot rests in economy and economy."
Cons: "I flew the first leg of my trip with ANA and the next leg with United and I certainly noticed a difference in terms of customer service. They are less friendly and seemed to have spent more time with a couple of passengers who appeared they know personally than the rest of the passengers."
Pros: "Enough food was provided."
Cons: "This was the most uncomfortable flight I have ever had. The plane was so hot we were sitting there sweating the entire time. It made it impossible to sleep or focus on a movie or anything, and it made the flight feel 10 times longer."
Pros: "Security was efficient and quick. Customs was expedited. Both flights, take off and landings, were smooth!"
Pros: "Check-in at Narita was great!!! The entire process from obtaining boarding pass to dropping off luggage took less than 3 minutes."
Cons: "I could not check in online. Although I only have carry on I still have to go to the United Airlines counter to get my check in card. The food was awful. The crew was extremely rude ( I would present a proper complain through United Airlines website). The small tv were completely old. I bought a ticket for ANA but operated by United Airlines. but I was not expecting this awful experience."
Pros: "The plane was run by ANA. It was super clean, the food was good and the attendants were great"
Cons: "It was the best economy flight I have ever had. Super."
Cons: "It was supposedly upgraded but my seat was shittier than the flight to Tokyo after it got delayed 7 hrs and no upgraded seat."
Cons: "When purchase we were told that this flight was operated by ANA airline and we got an ANA flight number, but turns out that it was United Airline and the service was much worse than ANA airline."
Pros: "The 787 dreamliner was such a fantastic aircraft, one of the best aircraft I've flown across the Pacific. Despite being delayed, the flight crew was so accommodating and helpful with getting us to our destination quickly and safely. I hope to fly this route again soon"
Pros: "Staff are so nice"
Pros: "At least I could watch movies."
Cons: "After a long journey in Japan, flying United back to the U.S. was a rude awakening. Their crew has no regard for the manners or respect in Japanese society. I was sitting in an exit row aisle behind a restroom in economy. The staff kept bumping into me and my entertainment system as they tried to rush up and down the aisles. Really taking a breath and walking more slowly could have resolved this. At one point, the staff almost caught my arm between my seat and their rolly cart. The plane was old and in disrepair. My neighbor's entertainment system screen needed to be propped up with duct tape. The seats are stiff and uncomfortable, and the headrests are designed so that if you have a U head support, it will collide with the headrest and curve your back into a C. Some staff could use a refresher on basic Japanese. One flight attendant kept asking everyone "US Citizen or 日本語？" which means Japanese Language. Those are not mutually exclusive questions for many bilingual flyers. I usually tolerate airplane food, but this was the first meal I could not eat on a plane. It was eggs and hash browns, and it was so mushy and salty, I decided to pass. The bathrooms dirty quickly, and are a disappointment compared to the amenities provided on your basic Asian carrier. No toothbrush. No hand lotion. Just soap. We left Narita after 5 pm, and were served this weird dinner breakfast meal. Six hours later (of a 12 hour flight) it was about 11 pm in Tokyo, and 7 am in the destination city of Houston. Might as well get back to American schedules? I don't know, but when I was naturally getting tired and putting on my sleepmask and earplugs to get some rest, a rude flight attendant kept asking me if I wanted breakfast or orange juice, shoving items in front of me (with one hand, a no-no in Japanese culture), and repeatedly asking me despite me shaking my head no. I really don't know where they hired these people. My bag got held up by customs in Houston, and United transfered it to a third party courier service who tried to call me at 1 am to deliver it. That was a bit later than I expected, and I missed the call. The next day, I tried to call the driver, who hung up on me! I called their customer support, who was unable to contact the driver or the delivery service. Just who did they hand my bags to? Thankfully, after an 18 hour wait, I got my bags back, but it was a stressful wait. Throw a dart at a list of Asian airlines, they're all better than United."
Pros: "Crew very efficient and nice"
Cons: "Being it’s a flight from Japan a more Japanese meal would’ve been better"
Pros: "The flight got us back home alive."
Cons: "mechanical delays in Tokyo with only fair communication especially after we were in the plane."
Cons: "I tryed to call and send messages to chande the date of flight, but I didn't get any answers from agent. ANA Japan said they cannot handle the changing flight. So I haven't got a return ticket rescheduled. Please advice me how to get new ticket back to Hawaii date of 9/12 or 13 ASAP."
Pros: "Everything went really smoothly!"
Pros: "Zero Nothing"
Cons: "I was kinda shocked even in Japan United's staffs attitude was terrible. I wasn't expected that. Really not happy about this"
Pros: "The staff are really nice, they try to help to their best abilities."
Cons: "The only thing was that there were many loud children, there's no helping that."
Cons: "UA check-in staff in NRT was very rude. We had reserved seats when we booked the tickets over Kayak by paying about $15. UA staff said they didn't know that, its not in their system. They implied we were cheating because UA always charges about $200+ for reserving seat. They even didn't want to listen and look at the receipt we had. What he said in terrible English was "That is not my business""I'm busy" So my daughter and I had to seat separately in order to seat next to aisle. UA will be my last choice to fly."
Pros: "kept on delaying and didn't take off until almost 3 hrs later"
Pros: "The crew was excellent"
Cons: "IF A PASSENGER CANT FIT IN ONE SEAT MAKE THEM BUY A SECOND. I SPENT 2 HOURS WITH SHREK SITTING ON TOP OF ME"
Cons: "The space in the seat, too narrow, difficult to to strenghten feet. Also the bathroom already smelly, I understand that but needs to have freshener."
Pros: "The overall rating of the trip was positive, however, the staff at times was very disrespectful and unhelpful."
Cons: "The staff was disrespectful."
Pros: "The flight attendants are very hospitable..The food was good..The flight was so good it was a very good experience. We are lucky to choose ANA."
Pros: "The crew were pretty quick and responsive and the seats were pretty good."
Cons: "The dinner was alright but the breakfast was awful. The breakfast was the worst I ever had on a flight and the only thing I found edible were the little cookies that came with it. I had the omelette meal and it made me sick taking even one bite of it and the smell was pretty bad too."
Pros: "The entertainment was okay although the controls were having some issues since they weren't working properly"
Cons: "The unfriendliness of some of the crew. We were given ice cream and it came with a wood spoon however I am allergic to wood utensils and asked one of the crew members if they could provide me with a plastic spoon or a plastic fork and he just ignored me and I had to go all the way in the back to ask to another crew member for a plastic utensil."
Pros: "Direct TV was on the seat monitor and it was distracting and annoying."
Pros: "Cabin arrangement and chair configuration."
Cons: "Although acceptable, service on United is nowhere near the quality of service on ANA."
Cons: "It was an old plane being retired. The leg room was very small. It had no individual screens and not all the large cabin screens worked,"
Pros: "The crew to be more friendly. Crew were quite rude."
Pros: "I am surprised by the strong attitude and the rude way of treating the passengers by the personnel of the airline"
Pros: "Movies were great. Crew was helpful but seemed flustered."
Cons: "Food was terrible for a ten hour flight; I think we all had upset stomachs from it. Passenger next to me was huge and definitely had mansplain going, not cool."
Cons: "Was not able to pick my food choice as I was sitting in the back rows even though I paid the same amount for the ticket as the person who sat 20 rows I. Front of me and could pick their prefer food"
Cons: "Almost everything at United is horrible,the space between chairs is a big joke is impossible to move , if you sit on back you probably don't have a choice for food or drink you have just the one nobody want"
Cons: "It was so cold on this flight. Like ice cold. It wasn't just me, I traveled with 3 other people who were spread out on the plane and all of them noted the sub zero temperatures."
Pros: "Everything except food"
Cons: "Food in seating"
Pros: "I liked that the flight was on time and earlier. The pilot was awesome and landed the plane as gently as I've felt it could be. The plane was super awesome! I loved the ample space on the overhead bins and also love the newer entertainment systems. Speaking of entertainment, thank goodness it had new movies and included Disney."
Cons: "Too many public announcements. Kept interrupting entertainment. Then again, I sat in 32B and my screen was frozen for like half the flight. I told the flight attendant, can't remember her name, she was black, but she said she'd restart it but it never worked. I told her more than once, and it still wasn't fixed. She never even came back to check whether it was working or not. She just ignored it. But all the rest of the crew were wonderful. Also wished the boarding were in order. Each group should board in order, that way we can place our carry-ons above our own seats."