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Pros: The crew did a great job making sure everyone was safe and comfortable.
Cons: Be friendlier for pets flying in the cargo hold. Reducing the capacity from 20 to 5 per flight and regularly increasing the fees is not helpful at all.

Cons: Usually offer water at your seat repeatedly. Only one time in 11 hour flight? Corona prevention?

Pros: EVA does a nice job getting all of the service out and making sure you have everything you want.
Cons: If you are a big guy upgrade to exit row or economy plus. This is an airline that doesn’t generally serve people that are over 6’ or 200 lbs.

Pros: Crew was courteous and helpful.
Cons: Most seats have reclining problems. Very stiff and difficult to adjust.

Pros: Crew was great. Economy seat was like any economy seat on an airplane. The seats recline more than others I have flown on. The only thing that I liked was that the plane was not filled and I could stretch out a bit on some empty seats.
Cons: The food was horrible.

Pros: I loved the fact that once I got to Taipei I had a very short layover and back to SFO. Awesome

Pros: Great champagne. Good food. Good movie selection. Great seat. Pajamas.
Cons: Nothing. Excellent airline.

Pros: The service could be improved.
Cons: The service could a little bit better English

Pros: The crew members were good but the seat is small with not much of leg room. Foods were suck & not appearing
Cons: Good appearing & tasty foods with better snacks

Cons: First time on Eva air this trip. They did a fine, fine job. Cost was competitive and it was a very comfortable trip.

Pros: Great crew and nice comfortable seats
Cons: Food

Cons: Great service from flight staff.

Pros: Crews are excellent
Cons: More legroom

Cons: More leg room

Pros: I enjoyed their seafood and lactó ovo meals. There are many vegetarian options i can choose.

Pros: the new 777 aircraft, and friendly and efficient attendants made the flight a pleasant ride.
Cons: the flight was delayed due to late arrival of the aircraft, and then we were delayed on the runway waiting for take off.

Pros: 1. Kind and accommodating flight attendants 2. Had a good variety of choices for food & drinks 3. I was lucky enough to be on a roomy flight 4. Bathrooms were clean and smelled nice 5. The provided earbuds/earphones are great since they provide a bit of noise cancelling or at least block out extra noise

Pros: Efficient crew
Cons: Flight late

Pros: Alll good and arrived early!

Pros: Proactive, Organized staff.
Cons: Some of the staff members need to enunciate words more clearly. They speak English too fast making it hard to understand.

Pros: Efficient crew. Safe flight.

Pros: Crew were very friendly and helpful. The flight attendants seemed to have a genuine interest in the needs and comfort of the passengers.
Cons: For such a long flight, the seats were too small and not enough leg room.

Pros: the crew tried very hard to be pleasant and nice. they did well on that. same as above
Cons: the seats are too crowded. i couldn't eat the entrees-mystery food. i would have liked a bigger selection of movies. same as above

Pros: Crew, boarding, services.
Cons: Food can be better.

Cons: i wish they had better hygiene

Pros: Everything is perfect

Pros: Crew was nice
Cons: Small seats.

Cons: When they serve they skipped us couple of times. and they forgot to bring something that I asked.

Pros: Short lay over
Cons: Seats at economy too cramped

Pros: Seat reasonably comfortable in Eco Plus
Cons: Eva runs a sloppy operation: 3/4 of my flights were delayed, boarding consistently happened late, and flight attendants consistently forgot drink orders. Not sure what's happening as they used to be very good but will not be traveling with them again unless they right the ship.

Pros: In-town checkin at the Taipei main MTR station. Check in, luggage gets scanned and is taken from there to the airport. You just hop on the train with no luggage to haul with you.

Pros: Staff was very helpful. They went above and beyond.

Cons: Crew was not very nice. Always in a hurry. Customer service was not good

Pros: Great service by the crew / flight attendants! Good food (to me) We lucked out due to not a full flight
Cons: Limited entertainment selection (though we did find some interesting Asian films to watch ....)

Pros: Everything is wobderful
Cons: None

Cons: I have never sat in such terrible plane seats. First, there are FOUR seats but there are only THREE partitions at the bottom, meaning I had to share leg space and purse space with the stranger next to me. It's awkward enough sitting next to someone I don't know and having to worry about accidentally leaning on him when I fall asleep but having to constantly be in contact with his leg was very uncomfortable. I kind of got over it after awhile but I could tell the kid I was having leg time with was super uncomfortable since he would jerk his leg away every time it touched mine. Sorry to be harsh but I don't know how you're getting 9.0+ scores from the other customers. Yeah your flights are cheap but your seat options suck and the movies weren't good enough to make up for it. D+. You get what you pay for I suppose but your tix weren't that much different from the other more comfortable airlines.

Cons: Hard to find a movie to watch, found only one and watched flight progress for the rest as it was more interesting.

Pros: Good leg room and seats are comfortable. Food was better than most airplane food. Entertainment system was great as well!
Cons: Flight attendants were obnoxious about window shades. They could have come around with water a little more frequently as well.

Pros: Very good. Staff is great
Cons: Need more water available throughout flight

Pros: Nice airplane! Loved the movie selections and the meals. Exceptional service!

Cons: The vegetarian food gave me food poisoning. I could not eat anything during the 2nd leg of the flight

Pros: I'm 6'1" I guess I'm too big. I'm of athletic build and even in the isle seat I was touching shoulders w the next person

Cons: Eva is great airline , better then a lot of the competitors. However during the lag between Taipei and SFO we did not receive any drinking water unless requested - on any other airlines they always provide small bottled water , For the long lag of the flight liquid is essantation.

Cons: Surfboard charge not very good

Pros: Crew is very professional and helpful. I like the sticker for the transfer flight.
Cons: They just seem overworked and perhaps that is why they don't smile as much as I would expect. The movie selection going back to SF seem much less than going to Taipei. Selection seemed much more limiting. I wished there is a way to be more environmental with the plastic cups. Perhaps give everybody a re-useable cup in the beginning and we keep it throughout the flight. By the end of the flight, each person wasted at least 8-10 cups. That is a lot of waste.

Cons: We could not get our seats assigned prior to check-in, and therefore had middle seats for a 12 hour flight.

Pros: Entertainment and arrived 1 hr early as scheduled.
Cons: No priority boarding for passenger with kids. Beverages needs to be offered routinely. Passenger should be served wirh food, awake or not. No loot bag offered to children.

Pros: Great food service, comfortable chairs, and adequate entertainment on the screen.
Cons: Crew members pulled out my earphones when they could have just asked me to take them out. It was a bit pushy of them and others still had their earphones in and they let them leave it in upon landing

Pros: Good on board entertainment. Helpful service. Easy flying experience.

Pros: staff was friendly. Planes very comfortable. Wine the whole way home. Movie selection great. I had a whole row of 3 seats together to myself for a 12 hour flight #winning
Cons: I didn't like the layover but that had nothing to do with Eva air. Eva air was great and I would def recommend to others

Pros: Amazing crew, Great flight.
Cons: Nothing I can think of.

Pros: Absolute epic flight in the midst of the COVID-19 crisis. Thank you all the crews. You’ve done amazing job!

Pros: Had a whole row to myself
Cons: Food wasn’t great

Pros: Good food. Very clean bathrooms. Great service

Pros: I really liked the food selection they provided in economy. Also enjoyed how they would time dinner and breakfast depending on our location. Left in the afternoon, had dinner while still in the Korean timezone. Snoozed for 7 or so hours and it was time for breakfast when we reached the pacific time zone. I especially enjoyed their in flight exercises before landing, it really felt great to get some proper circulation after sitting for a few hours.
Cons: While traveling on the long haul flights, I really liked flying on the Airbus; flight from Los Angeles to Seoul was initially on an Airbus, very modern with better screen and power outlets! My flight from Seoul to Los Angeles was on a Boeing which felt a bit older; entertainment screen was smaller and had a strange viewing angle (you have to adjust the tile until you get a clear view). While not really bad, I could've paid more attention to see if they inform which type of planes are being used during booking.

Pros: Great food, nice crew.

Cons: We had reservations for 3 persons. When we arrived, we were required to upgrade (90,000 yen total) in order to be seated together. We made the reservation 2 months earlier. Seems like it would have been possible to put us together.

Pros: The flight was great. Very comfortable chairs. Wonderful lunch. professional service Alex

Pros: The crew was great, food was great and the seats wider and comfortable !

Pros: Airplane and service
Cons: None. Maybe save money and ride first class

Pros: The price. Significantly cheaper than our normal ride on EVA through Taipei. Having said that...won't do it again.
Cons: We travel between the US and Asia a couple of times a year and normally fly on EVA, who has wonderful service and great food. We took Asiana this time because the ticket price was significantly less than EVA. Below are the reasons we won't do it again. 1. The food was awful. My wife had the Asian dishes and I had the Western dishes. Both were well below the quality of food we're used to on EVA. 2. Transit in Seoul. On the way to Bangkok from LA we had 50 minutes to transit Seoul to our next flight. The transit security line was quite long and it was obvious that we, along with a few dozen other passengers, weren't going to be able to make the connection. After much complaining from us and our fellow passengers they ran us through another security line. Rushed to the airplane and made it. On returning to LA from Bangkok it was exactly the opposite. The only option was nearly 8 hours connection in Seoul. But we had plenty of time to negotiate the transit security line. These connect times did not occur because of a last-minute ticket purchase. I purchased these tickets in July for a December/January flight to Bangkok and return. 3. Inflight service was not at the level of EVA. Like any other Asian carrier, the flight attendants were light years ahead of ANY US airline crew, but below the standard of EVA. Waking you up to eat a meal (I typically don't eat dinner at 1AM), etc. I was sleeping with my seat reclined and the flight attendant took it upon herself to upright my seat at meal time and woke me up, presumably so the person in the seat behind me was more comfortable with space to eat their meal, but hey...I purchased the seat to sleep just like the other passenger purchased the seat to eat, so I think I had just as much right to "my space and comfort" as the other passenger did. Just little stuff that doesn't happen on EVA. 4. Inflight entertainment is lacking as compared to EVA. Few movie and TV choices, few game choices. 5. We sat in economy. The seats were not very comfortable. Seems the cushions were thin and it became like sitting on plywood after a while. Legroom on the 747 flight wasn't so great, but there was plenty of legroom on the A380. The A380 seating was still kinda hard, but the legroom sure helped. 6. Boarding process. Poorly organized. Nobody pays a bit of attention to "boarding by row number". Consequently it's a bit of chaos during boarding. The old saying, "you get what you pay for" is true. For a flight of that length I won't choose to save the $200 or so per ticket and will ride on EVA. We've proven to ourselves that EVA is just pretty hard to beat.

Pros: Plane are clean
Cons: The food is really good

Pros: Asiana air is so nice, they give all customers slipper to feel comfortable on flight.
Cons: Food is just so so and they should give snack for long flights.

Pros: 음식
Cons: 스튜어디스 분이 애들이 우니까 귀찬은 표정을 지으셧고, 애들 밥도 배식때 빼먹고, 애가 화장실 가려고 기다리는데 배식 차를 비켜주지 않아서 되게 오래 기다렸고, 결국 다른 엄마가 비켜 달라고 해서 비켜주고, 비행기 착륙전에 애기 우니까 따든다고 사탕을 갖구와서 안 먹겟 다는데 억지로 입안에 넣어 줬다.

Cons: I searched for business class trips on kayak, selected one and booked it through Kayak.com. When I checked in I found out I’d been the victim of a bait and switch and was actually on an economy ticket, but at $3500–a solidly business class fare. Lesson learned, never trust Kayak.com for the booking, the scoundrels.

Pros: Stewardesses were great!
Cons: Turbulence was horrible and couldn’t understand the captain’s English very well.

Pros: Over all everything was great except for the above complaint
Cons: I basically don’t eat rice for breakfast. I food choices could be updated to accommodate those that don’t eat rice as a First meal of the day or Americans passagers. Over all the flight was excellent.

Pros: Facial mask pack service

Pros: Flight was not over crowded. Got to rest. Crew very helpful and friendly
Cons: Food disappointing

Pros: Crew friendly and approachable.
Cons: Food was okay, but that crew should have condiments handy when requested and not have to go retrieve in pantry which takes some time

Pros: Some crew members were very kind and helpful.
Cons: This airline puts priority on Korean speaking men non Korean women with a helpless child. First of all, my child was too large for the bassinet so I held him the entire time. Fine, I get it's for safety. But to make matters worse, my child had a fever and cried out of discomfort for the first 3 hours of a 10 hour flight. A male passenger complained and instead of defending a mother and a helpless sick child, the flight crew kept insisting ways to make my baby stop crying. Do you think I wanted to hear my child in that much pain? No, of course not. One male crew member told me to take my child to the back of thr aircraft (away from the complaining man). Ummm... I paid for my seat just like everyone else!! To be treated differently just because my baby is crying is HORRIBLE. To top it off, the seats are the worst I've ever sat in. My back and butt were in so much pain from those horrible seats. Bottom line- I will NEVER fly with this airline again after the mistreatment my baby and I received. This airline puts Korean speaking men above anyone else's needs, including a helpless 14 month old who feels horrible and doesn't know how else to communicate pain. I'll add that we were on a 10 hour flight after a 9 hour layover in Incheon and a 4 hour plane ride that was DELAYED from 1:45AM to 3:45AM. We were extremely tired and had been through so much already. If the crew had been more protective of us and understanding to the fact that he's a BABY I would have let the complaints slide. Last note- this airline delayed us 3 separate times. Yes.. 3 separate occasions. Do I need to say anything more?

Pros: The exceptional service combined with the great food and cleanliness of the cabin was great.

Cons: For whatever reason they had me go to the end of the line even though my ticket was for business class. I wasn’t upset, byt just a little confused. Other than that everyone else was pretty polite.

Pros: They served grewl twice I thought I was getting grewl with road kill to eat
Cons: The food and seemed like one of the lady's working there did not like her job

Pros: leg room was better than most.
Cons: seat cushions were kinda hard

Pros: On time
Cons: The air was not pure it circulated and I got sick next time make sure the ac is working properly and there was no choice for food selection it the same during the entirety flight the flight attendants did not understand English I have to point or using signs language

Pros: The crew was wonderful, accommodating and pleasant throughout the long flight. Meals were delicious (drink selection even included complimentary red/white wine!), good selection of movies on private screens and packaged slippers, blankets and toothbrush/toothpaste were provided for everyone.
Cons: Seats should have more padding for the long flight.

Cons: Delay, delay, delay from boarding, taking off to baggage arrival. Staff wasn't too attentive to passengers considering all the delay for example, giving ample snack for the late dinner. The dinner was terrible, options were horrid for non Koreans. The chicken was pink w old texture. Quality of food was immensely poor for Asiana. The staff on our row weren't pleasant and consistently didn't serve water or any liquids during this long flight.

Pros: A380 service, well staffed. Comfortable lay flat seats in 1-2-1 upper deck configuration. Food was good and crew was very accomafstig on service timing. They went out of their way to meet customer desires to sleep first eat later!
Cons: English Movies consisted of only latest first run. No selection of Chinese language films (big china transit clientele) hardly any TV shows to browse from other than Korean

Pros: We really enjoyed the size and comfort of the Airbus 380. Very quiet and powerful as we crossed the Pacific Ocean. The crew were very helpful and always friendly throughout the entire 11 hours back home.

Pros: I am on the plus size and I always have a hard time choosing an airline that would be comfortable for my size. Its was my first time to fly with Asiana and I was so impressed with how generous their seat space is.
Cons: Food is not the great

Pros: The price: my round trip ticket from Tokyo Haneda to JFK was only 850USD The layover is only 2 hours which is bearable and enough time to find the boarding gate and a little shopping.
Cons: Everything else. You can check-in online within 48 hrs before your flight, but there is no QR code produced on their app for paperless check-in. The food was terrible, and the seats were not made for long flights. I really felt the "economy" vibe. They only provide disposable slippers, but everything else you need to check the lavatories if there were toothbrushes or mouthwash packets left. Overall, I will still consider flying this airline for any emergency flight back to the US, but if there will be a compeittive airline, maybe i'd try another. Their business class seem enticing.. maybe comsoder it too.

Cons: They changed our seat assignments, putting someone on the end of our row even though there were many other empty seats. As a result of the constriction, my feet and ankles swelled up. I can barely walk.

Pros: NA
Cons: NA

Pros: Good selection of in-flight movies. Liked the TV screens in the back of the seat in front of each passenger. Departure and arrival on time with no delays.
Cons: Excessive announcements in both Korean and English. Seats VERY uncomfortable. Flight attendants made everyone put down their window shades and did not give the option for people to make up their own minds. In flight meals, while hot and included in the ticket price, were not the greatest.

Pros: The staff was really friendly and kind, but people just on the plane in general were pretty bad. (Although a cute baby kept walking around and not sleeping almost the entire flight, I was just glad that I was going back home).
Cons: The people in the back of me was so rude, they did not let me put my seat back although the Asiana staff told me I could, but they just kept complaining.

Cons: 1. The stewards were not friendly, especially she kept on forgetting to give me food since I was unfortunately sitting by the window next to 2 big men in the middle and aisle seats. 2. In LA while getting my luggages from the caroussel, I asked the porters 3 times to help me lift, but they ignored me and just attended to the ones with wheelchairs. Even if I'm not in a wheelchair, I am a seniour, and there are aches already in my body here and there. So that day, my back was aching til the following day. Lesson learned, other airlines are much much better than Asiana when it comes to treatment given to seniours. My first time to try, maybe the last.

Pros: I usually fly Korean Air. This time I flew Asiana. The plane was clean and comfortable, the service friendly and good, the food way better than Korean Air, the entertainment system easy to use with many choices.
Cons: Everything was good.

Pros: Crew is professional and courteous! I was sleeping when they came by with meal service and they left me a sticky note telling me to contact them for food when I woke up ( nice). Food pretty decent for airline food.

Cons: The flight was late more 2 hours. The beverage didn't deliver usually and enough.

Pros: Service is good
Cons: There is so much of delaying and layover

Cons: No vegetarian food.

Pros: Nice enough crew.
Cons: Terrible food. It is a waste. Better not to have it at all or just give some good snacks. Aircraft seemed unclean and old.

Pros: Again, Asiana offers very good and efficient service for the money. Overall I would definitely fly them again and recommend them to anyone who asked.
Cons: My only complaint is that the cabin staff were often not visible for hours at a time. On my flight from LA to Seoul, the crew was constantly in the aisles offering water and juice without being summoned by passengers. There were a few times when I wished that someone would come by with water or juice, but didn't want to press the call button to get them. Lunch options as we neared LAX were both Asian style, and a middle-ground option would have been appreciated. On the outbound flight to Seoul we had breakfast options that included pancakes.

Pros: Clean bathroom, well maintain during flight unlike some airlines 5 stars for that
Cons: Chicken was grilled marked than steam result tuff rubbery. Hostess refused to exchange it with beef saying thete eas no more on the spot, not even asking others waitresses from different raw, while later on when everyone wad sleeping I went to asked for water and there you go. She ead eating the beef from economic class and a dish from first class. I always thought that customers are valuable because we pay their salaries?! Very desapointed from this hotess from the Philli. Who during the who flight treat me like dirt, maybe she hates Americain? Also most of movies are children oriented only a few for mature minds and they are over a year old. First time on Asiana and last time even been a star alliance member what a disappointment!

Pros: Crew members were helpful and nice.
Cons: 1.Flight Network said that the transaction was in US dollars. Therefore there shouldn't have been a currency exchange fee from my US bank. However, Flight Network charged Canadian dollars, so my US bank charged me a 3% exchange fee and the Canadian bank charged me another $8 fee resulting in a combined $32 extra to the price.of my ticket. Flight Network was not honest about the currency of the transaction. Kayak should require that Flight Network and any other vendors be honest about the currency of the transaction. 2. The extra 5 hours of layover at Incheon Airport was a total drag. It caused me to miss my connecting flight from LAX to Mexico City, so by the time I got into Mexico City there were no more buses running to Queretaro. I had to book a room in Mexico City at an additional expense and pay for taxi fare that I would not have needed if Asiana Airlines hadn't added 5 extra hours of layover to my trip.

Pros: Seating on that Airbus was very comfortable with a lot of leg room and we sat in economy class. Food also was excellent.

Pros: Clean and crew were excellent and responsive. Good communication and good choices of food. Economy seat seems to be wider and more comfortable than Air China which I flew last April. Also Incheon Airport WiFi was easy to connect compare to China airports.
Cons: My entertainment remote was broken already!

Pros: Overall, the long flights between the US and Korea were quite comfortable, the food was decent, and the crew was efficient.
Cons: The connecting flights, from Korea to Vietnam were not as comfortable (understandably as it was a smaller plane), and the food was close to inedible on the shorter flights. I'm not sure why the quality of good goes down so much on the shorter flights.

Pros: Everything was excellent on this flight.
Cons: Maybe the food menu? But it wasn't bad.

Pros: The crew was very nice and positive. The seats surprisingly reclined quite a bit. The dinner was actually good.
Cons: The offer of wine. The wifi options.

Pros: Crew was very nice and responsive.
Cons: The flight was so hot. No personal air controls. Economy was horribly small.

Pros: Food was great and abundant. Frequent service
Cons: Seats are too tight for such a long flight

Pros: Crew was great! Food was actually very good! However seats are very tight in the economy class...I’m 5’6” and 130lb and had a hard time during the 10,5h transatlantic flight..
Cons: No complaints about anything but the seats on this particular aircraft: Boeing 777-300ER... very tight!!! Ok for a few hours of flying but not for an 11 hour flight!!!

Pros: Lost the luggage

Cons: After showing passport to get boarding pass, had to line up to show passport again to get boarding pass stamped at gate-no instructions, just a line.. Why!? Poor communication.

Pros: This was a 12 hour flight that didn’t feel like 12 hours. They movies and other entertainment was very good with new and older movies that didn’t disappoint. The food was great all the way through to the farewell piece of chocolate.
Cons: The seats on this flight were very tight. I am 5’8 and felt super cramped. The seats themselves were not that bad just small and not a lot of space. If you fly with them don’t expect to kee anything under the seat with you. Also the whole boarding process is a big cluster! There is no real organization to the line or who they are boarding. Make sure you get in the line quickly or you could be waiting awhile.

Cons: They ran out of the dinner with meat option. They offered sandwiches to some people as a snack but not sure why some people got them. The crew is okay not that friendly.

Pros: The food was amazing, the in-flight entertainment was amazing, and the flight attendants were amazingly kind and beautiful. :) Swiss Air has set the standard on airline food, serving Swiss Chocolate and Gruyere cheese on the flight! It was the best!
Cons: My only concern was that there were times when I felt a little too warm. The newer Boeing 777 doesn't have passenger controlled A/C.

Pros: The crew were helpful and polite
Cons: The boarding process was too long and chaotic in Zurich The seats are uncomfortably close together and there is not enough room to move at all. I would say for bigger size people, they mau even be unsafe. I have had high regards for Swiss airline until my recent trip. I will definitely look for other options for my future trips.

Pros: SwilssAir is our new favorite airline to Switzerland and other points in Europe. The crews were pleasant and efficient. All flights were right on time. The food was very good, and the best overall we have experienced in economy. The individual video screens provided a nice selection of movies, tv, games, etc. Finally, transferring in Zurich is MUCH better than the zoo that his Heathrow!

Pros: Attendants were very courteous
Cons: Very little leg room Seats were quite uncomfortable

Pros: I had a wonderful experience the whole way through.
Cons: The TV froze and stopped working for me. Thankfully it was the last thirty minutes of my flight. Mine was the only that appeared to be broken.

Pros: The flight attendants qere very nice and friendly. Spoke great English. They came by often with drinks and snacks. All the food was actually good! The seats were fairly comfy and there was actually room! Even when the person in front of me leaned back, my legs still didn't touch the back of the seat (I'm 5-10 with long legs). Very happy with swiss!

Pros: Crew was good. Very polite. The plane was old. No place to charge your phone. The in flight screen required the use of a remote which was inconvenient when having to wake up my neighbor to pull it out of the armrest. Food wasn’t great. Skipped the last meal service. It was like flying 20 years ago. Not bad, but not as good as it could be nowadays.

Pros: Good space above seats
Cons: Seats way too tight. But the worst thing was the two passageners in the row we shared. They were laying on each other and it was inappropriate for the entire flight. He was rubbing her breast and I said something. He seemed to stop. Lots of rubbing and huggin and the man had his legs stretched out man spread style

Pros: I thought Swiss did a nice job. The people were kind and the service was excellent. The meals were great. I never wanted for anything. The entertainment was also very nice.

Pros: The crew was very friendly and attentive. I was impressed at the amount of food we received through out the flight. My family and I enjoyed our flight with Swiss airlines and will definitely use them next time we travel.

Pros: The staff was excellent and friendly
Cons: I didn't enjoy the food

Pros: I love the fact that there are no communication barrier...everyone that I spoke to knows English!
Cons: N/A

Cons: Delayed

Cons: No Wi-Fi on board.

Pros: From my previous flight, the crew informed the flight attendants to LA about my condition. This crew checked in with me every few hours to make sure I was comfortable and had enough tissues and tea to make it through the 12 hours.

Pros: The crew on board was kind and polite when they had to deliver bad news
Cons: 2 hour delay due to a morning delay at Barcelona, although that seemed odd. The delay was known early that morning. Flight from Barcelona to Zurich doesn't take long. Seems they could have rerouted, or at least sent an email or some notification. Also, the boarding staff at Zurich is rude and random about whom they let onboard with larger luggage or not. They held some people but not others. Middle seats have metal polls, making legroom awkward.

Pros: Food was great.
Cons: No USB. Entertainment was so-so.

Pros: A swiss machine...
Cons: the smell someone left in the bathroom before me.

Cons: I would have like an announcement to let me know what times food will be served. I woke up just as the crew had passed my row for breakfast and then couldn't get the attention of the lady to serve me breakfast. A vegan option for the menu would be excellent. The leg room on the plane was also very reduced for an 11 hour flight. I wish I would have been offered to pay an additional amount and upgrade to the business class. This option was never offered to me at check-in.

Pros: Actually being able to breathe on this trip, as opposed to the first trip on your horrible planes.
Cons: Being FORCED to spend extra money simply to be able to reserve the last row of two seats, in the faint hope of being able to achieve some level of comfort which was unattainable on the first flight. Having only two seats in our row and the one in front of us made the flight tolerable, but also enhanced the ludicrous ineptitude of the previous flight, wherein we were treated like so much livestock in a train car, heading for slaughter. I will never, NEVER, fly Swiss Air again.

Cons: Was asked to give up my aisle seat (D 40) seat om a 13 hour flight for a less comfortable one (F). Put on the spot to give up my seat for a couple with a 6 month old infant due to the fact that the attachable bassinet had to be in front of the D seat. Neither the parent or myself felt very good about my displacement.

Pros: Like to have the gluten free option for food. I know i chose it when i got the ticket but i did not get it.

Cons: A gap between flights for 20 hours

Pros: Flight attendants not friendly, constantly bumped me and never excused themselves. Food not so good and temperature too hot this flight. I was constantly putting on and taking off my jacket. Movie selection seems to be going downhill also. All that being said, I'm grateful for every safe landing.

Pros: Nice flight attendants. Clean planes.
Cons: Seat pitch too small-no room. Food was not good. Outdated entertainment movies

Pros: Same as above, we were really pleased with the service and the food, and the crew was great!
Cons: Seats a little close together but not terrible.

Pros: Friendly crew members who kept serving food and drinks before asking. Meals, snack, drinks, hot towel, and cookies! The plane was also very clean and apacious enough.

Pros: My wife got travel sickness and the crew was very very nice to help her out by offering her a place to lie down and other offerings

Pros: Plane was nice, lots of movies to watch, free wine
Cons: Seats to close together, crew a little snooty

Cons: The crew at the check-in was rude, confused, and ignorant, and flight attendants were forgetful and ignorant.

Pros: Decent food (great chocolate), polite attendants and updated aircraft
Cons: Contrary to most experiences in Switzerland, the Swiss Air boarding process is a damn mess! Most airlines board by rows or boarding groups, but Swiss Air does none of that. As soon as first class is boarded, they open boarding to all seats, so it's like cattle boarding a train. With Swiss Air, don't wait to get in line - do it early to ensure you get carry-on storage near your seat.

Pros: Can't think of anything we didn't like. All the attendants were very nice, always smiling and helpful. It was great, will fly with Swiss again for sure.
Cons: Can't think of anything.

Pros: I was offered several snacks throughout the flight, which helped to pass the time and gave me the opportunity to drink water, which helps a lot.
Cons: Seats were very tight in the cabin. I don't know of an airline that does not jam seats into coach, so this is expected.

Pros: most things were good
Cons: the passport check process in Zurich was awful!

Pros: Good people.
Cons: Bad food.

Pros: Nothing
Cons: Didn't have good selection of drink. Very tight seats never came by to pick up or ask if needed anything. Only saw them went serving dinner. I will never fly swiss air again.

Pros: Entertainment, movies music were good selections. We enjoyed them. Although the headphones jack socket for my wife;s seat didn't work properly. They should maintain their equipment better.
Cons: In Zurich if you travel to US or Canada, they have just before the gates some security check that ONLY verifies the passport. It seemed weird to me. Why are they not excluding transferring passengers from this nightmare. Because it is a nightmare. Long and disorganized lines where travelers, that have diverse leaving times, are trying to enter 4 check points that work slow and nobody manages all that mess. On the plane, absolute unnecessarily (they had extra unoccupied seats) they took one of our carry-on-s with the check in luggage. The seats are extremely tight and offer a very small place for the economy class. Nothing special about the food.

Pros: All the meal and snacks were excellent! The crew was friendly.
Cons: It was too warm during flight, not enough air flow. The lights are too bright and spread light to passengers during "sleep" time. The remote controls for the TV's need to be cleaned. Passengers need to be reminded to not open windows during "sleep" times

Pros: Great food and drink service.
Cons: Entertainment system is outdated relative to other airlines. A bit disappointing.

Pros: I liked the fact that I got to Los Angeles safely
Cons: The bathrooms were tiny, seemed to be in a bad shape and one of them was straight disgusting. The cabin was crowded and there was not much room to stretch. There seemed to be something wrong with the main dish (special order) and I started to feel ill soon after eating from it. It took a few days to get better. The headset didn't work for most of the trip, even after several attempts by the flight attendant to re-set it.

Pros: The cleanliness, the upbeat and sweet crew, the pilot did a great job taking of and landing, and controlling the turbulence. Communication was great.
Cons: More leg space

Cons: Seat comfort and snack choice.

Pros: La tripulación muy amable!!

Pros: Everything was great!

Pros: Great service
Cons: Friendly crew

Pros: Extra room and fast boarding
Cons: Food

Cons: This plane was not appropriate for social distancing, I would not have booked this flight if I knew we wouldn’t be able to keep a distance from other people.

Pros: Everything goog

Pros: Crew were great, loved having spare seats....Just a very welcoming flight.
Cons: My screen on the Nashville to LA wouldn't let me watch the movie I wanted too but everything else was great. Glad they were there to get me home to Australia when other airlines weren't!

Cons: More cushion in exit row seats.

Pros: Crew were friendlier than many other airlines

Pros: Never went on the flight.
Cons: Awful customer service

Cons: Come on, business class is better in the train than in a plane? My foot was a box of 20 small chips, sausage and a very small candy

Pros: Delta is doing such a good job keeping people spread out, keeping masks on, and giving wipes and hand sanitizer out. They gave snacks in individual baggies with hand sanitizer. I felt so much safer than I did on a similar flight operated by American Airlines where essentially no precautions were taken.

Cons: The social distancing, the cdc is recommending 6 ft but there are passengers directly behind and in grinning us and only one passenger seat empty between 2 people. With covid on the rise, how are you actually doing your party to take care of your customers.

Cons: The Seattle gate agents never said which flight they were calling and since neighboring gates were boarding at the same time it was very confusing and rather chaotic.

Cons: A lot of turbulence

Pros: I asked at the gate to change my seat in row 30 because I was not next to my husband. The crew arranged this! Loved the leg room! Service was perfect.
Cons: Flying first class!

Pros: Al the amenities were provided.
Cons: In this day and age Wi-Fi should be provided always. Unfortunately it wasn't on the flight from Tokyo back to Los Angeles.

Cons: Compared to Virhin Australia crew, Delta staff seem almost poorly trained in comparison. For example, Drlta crew don’t check your pass, don’t immediately move down the aisle to move along tourists busy discussing their seats and then line up for Boarding seems chaotic at best.

Pros: Seating was fine
Cons: Did not have a wheelchair waiting for my wife when we arrived in LAX

Pros: Crew were ok. Not that comfortable.
Cons: seat need to be more comfortable

Pros: Plane was on-time, that was the only thing nice to say about this flight.
Cons: First, I was charged $100 because my bag was 3 kilos over weight. Second the seats in Comfort Plus were old. The recline was weak and there were no foot rests. For a cheaper flight on American, the seats have those amenities making it easier to sleep. Plus the food was inedible.

Pros: None of it
Cons: Everything. Can it please leave on time for once

Pros: The crew and comfort was ok
Cons: The snack options coming from us to aus were only packets of crisps/chips and apples and cranberry juice.

Pros: Friendly, efficient crew
Cons: Uncomfortable seat in 1st class. Poor quality video screen, too small, too far away, poor sound.

Pros: Boarding was quick and prices were fair
Cons: I sat next to a creepy intoxicated man during my flight and I was not helped out. When I first sat down he was speaking to me and trying to hit on me but I showed that I wasn’t interested. I didn’t even have to sit down to smell the alcohol on him. During the flight he tried to place his head on my shoulder and tried to get close to me. I was too worried to call for an attendant because he was intoxicated but when the attendants would come and offer us food I tried to make it clearly visible that I was anxious and uncomfortable and NOTHING. To make it worse they continued to serve him alcohol!!

Pros: Check in Denver super helpful Gate staff hustled to turn around flight Flight crew excellent
Cons: Flight delayed, almost missed international connections

Pros: The gluten-free dinner was amazing. There was even gluten-free bread! Also, I always appreciate the free Wifi for messaging!! Also, despite there being a lot of turbulence, everyone did well. I prayed for safety and for the pilots and crew; the turbulence stopped after that and our arrival wasn't all that delayed.
Cons: The gluten-free breakfast was extremely disappointing. Yogurt, a tiny cup of fruit, and veggie sticks??? What about a gluten-free English muffin with egg instead? The boarding was a little confusing. I was one of the last to board in my group because I couldn't see from where I was sitting - I thought priority was still boarding, but group 2 was already up. Also, please be more kind to baggage.

Pros: Good price, good boarding and arriving, friendly and quick crew, LOTS of fluids. Restrooms cleaned frequently!! Great legroom.
Cons: Seat bottom cushion was to hard. Food should have an Asian option, the touch panel display of entertainment system worked very slow and poorly, was hard to navigate.

Cons: Tray table was broken, I was downgraded from Comfort plus to main cabin after a plane swap with no mention by anyone and no compensation. Flight was delayed 45 minutes because a flight attendant was running late and then to top it off, at the end of. The flight the attendants blocked anyone fromaim cabin from leaving until all of first class had departed, even when no one was coming they still Blocked it off. This is a practice I have never seen on delta and haven't seen in aviation in almost 20 years in the US

Pros: Seating was ok but had better for a premium coach.
Cons: The tv screen. Touch pad was not working properly on both legs.

Cons: Delayed due to problem with the door

Cons: I wasn’t able to select my seats and choose a meal before getting to the airport and hence had a middle seat and no special meal

Pros: food was pretty good.
Cons: a bit squashy in the seat. Inability to go online and select my seat without having to ring Delta and they do it.

Pros: Cabin crew and captain were great.
Cons: Don't like how you don't get your seat assignment until you get to the gate. I was given the window seat in the very last row for a 6 hour flight, quite uncomfortable. I could've booked another airline for a similar price and picked the seat i wanted at booking. They ran out of food choices by the time they got to the last row, so we were given whatever was left. Delayed because one of the bathroom doors wasn't working, 30 min later still wasn't fixed and ultimately they decided to go without it.

Cons: They were very dishonest about everything. We need to be there in Australia on Monday morning for very important event but reached Australia Monday night 8PM. Virgin Australia contatcted out their flight from SJC to LAX through Delta and Delta cancelled flights becaue no-show of Pilot to operate the plan. What a Joke???? We asked them to put us through another carrier to LAX for connecting flight they refused.Very very BAD. It was a big miss for us.. never again Delta/Virgin Australia..............

Pros: Nothing
Cons: I did not board this flight as the previous one from Tokyo was late by an hour. Delta did not do ANYTHING to help us pass immigration and customs the fastest possible way. They sent us with the luggage to another terminal and had no signs or attendants to tell us where we recheck the bags. In the end we were late for the flight but Delta did not care!!! They tried putting me on a flight to SLC with a connection! Overall, I am VERY unhappy with them! Zero stars is what they deserve.

Pros: Some of the ground staff was trying to be helpful.
Cons: That we had to sleep like homeless people on the floor of JFK airport as the airline was not able to provide for a crew and therefore cancelled the flight. The airline cancelled the flight at 1.30 in the morning so no one was able to get a stay in a hotel not did the airline take any action towards helping the stranded passengers. We were given blankets and pillows. The best thing was the ground staff getting rude after all passengers complaining. They were basically saying we should get stuffed since we were booked for a flight next day same day. This is shameful! Needless to say that I will not fly this airline again!

Pros: We got to board first
Cons: The seats were uncomfortable, the food was uneddible and we had to wait a very long time for our baggage

Pros: Reassuring that the airport desk staff were keeping an eye on my connection from LAX to Columbus. Turned out it was too tight of a squeeze and I missed the connecting airplane's door closing by a few minutes, despite having RUN through LAX to get there.
Cons: I am disappointed by the lack of communication among Delta staff when we arrived at LAX. Our turn-around was late coming into SMF, thus late leaving. It would have been very helpful if the gate staff at LAX had advised me to not bother to try to make my connection, or called the next gate to tell them we were running over there. RUNNING. Or at least done something to act like they cared. I am disappointed by the lack of initiative. I understand flights cannot wait, and I would have greatly appreciated being saved the trouble of running to a different terminal and instead taking that time to change my travel plans. They may see travelers struggling like this daily, but to each traveler, a hiccup in travel plans trip is stressful and urgent. I ask Delta staff to please consider that when they come to work. Thank you.

Cons: Short flight didn't provide food or beverage service. Cabin crew announcements were rapid & muffled, difficult or impossible to hear or understand. Would not have felt confident if there'd been an emergency.

Pros: Pretty much nothing related to the entertainment system... It is nice that you can play movies for free over WiFi on your phone or tablet (since the in-seat system simply didn't work...), but, bizarrely, the WiFi movie selection was different from (and substantially smaller than) the seat movie selection. What's that about? And the WiFi movie scheme is way more painful than it needs to be, requiring you "check out" movies using your web browser, then switch to a separate app to actually watch the movies. Clearly the product of a company mindset whose ONLY concern is "can we check some box", with absolutely no interest in "how can we delight our customers?"
Cons: So we get the same entertainment system all these flights use: some ghastly totally non-optimized Linux setup that was rebooted three times during the flight, took 20 minutes for each reboot, and never worked correctly after any of the reboots. (The only movie my system would ever play was the very first one, and none of the on-screen controls worked. The seat next door could choose multiple movies, but each movie froze after 40 minutes). The amazing thing is: why don't they just install a damn iPad mini or Android equivalent in the back of each seat? Would be lighter than what they have today and would work FAR better. You'd need some co-ordinating/provisioning software to provide for OTA announcements and movie updates, but basically it's not that hard... At the very least, hire a Linux-head to optimize your startup scripts! It's just sad to see this 20 minute startup process (all dumped on the screen) with its constant repetition of time-wasting startup steps that just generate errors on this plane's particular hardware setup...

Pros: We had comfort class and it's very nice
Cons: Both Crews at airport and on flight aren't very friendly, I guess this is the nature of all American flight after seeing how customer being treated from the United incident

Cons: Everything that could have gone wrong with my flights, went wrong. On my way from LA to Raleigh (through Atlanta), I was affected by the weather conditions at Atlanta. I understand that the weather is beyond Delta's scope of control, but customer service is not. I had to wait in line at LAX for 8 hours to even get information on what had happened, and what solutions were available. The customer service call center was collapsed, and at the airport counters at one point there was ONLY ONE DELTA REPRESENTATIVE serving a line of more than 100 upset customers. This IS Delta's fault, and it is unacceptable. This definitely was under Delta's control, but in order to save a few dollars in overtime for emergency staff Delta was willing to let its customers make terribly long lines, miss their flights, their connections and consequently their commitments. It is disappointing to observe how Delta believes that a few dollars saved on extra staff and emergency measures can offset the irreparable long term damage to its business due to upset customers. My way back from Raleigh to Los Angeles was also a disaster. Without any type of explanation and nothing more than an email announcing the change, the nonstop flight I bought was replaced by a 1-stop flight with connection in Atlanta. This was NOT THE PRODUCT I PURCHASED. There is a reason I paid a premium for a nonstop flight, and Delta did not hesitate in providing me with a less valuable product without any explanation or refund. Delta prioritizes its operational metrics - an obsession to fill and overbook its capacity - over its customers' experience, one again under the foolish belief that short term savings in any way offset the long term damage of disappointed and alienated customers. I will NEVER FLY DELTA AGAIN. I will do whatever I can to transmit my experience to everyone I know. At a time where major airline carriers are in the spotlight due to abusive practices (i.e. the United passenger case), I still find hope in knowing that alternatives such as Southwest still put their customers first, over the ethereal benefits that a few-dollar savings in operational expenses can provide.

Pros: Movies
Cons: Sat in Delta Comfort and a loyal Delta flier, except had the bad fortune of taking off at 830 ATL time and apparently Delta doesn't find it important or a good idea to sell food after that time. The logic behind this is beyond me. I'm willing to pay $9 for a few cheese slice and crackers or a sandwich yet they don't offer anything, not even to first class which would really irritate me had I paid 1000 bucks. Ontop of that the crew which is normally excellent, was feisty and rude and wanted nothing to do with their job

Pros: The plane was really clean and they had lots of overhead storage.
Cons: It was too crowded and cramped and UNCOMFORTABLE and there was a REALLY LOUD kid that would not shut up and nothing was done about it.

Cons: Not repairing the engine of the aircraft while I’m on it. Not having to deplane due to the fact I felt unsafe.

Pros: Yes
Cons: Yes

Cons: Maybe some water

Cons: Flight Attendant should dis infect the lavatory everytime a customer uses since they have plenty of downtime (no longer serving refreshments).

Pros: Entertainment
Cons: Social distancing

Pros: In the Day of cove it 19 is was fully packed

Cons: Too cramped

Cons: Maui to LAX GOOD. LAX to Phx crowded for Covid19 situation. Sat in middle seat between two other passengers. PHX to Santa Ana no one sat in the middle seat. It concerns me that such cheek to jowels seating could backfire

Cons: Flying is no thrill now.

Cons: remove justfly

Cons: Flight crew was rude and unprofessional. Ran over my foot with a cart. Ran into my head when I was picking something up from the aisle and was unapologetic. Overall lack of service quality.

Cons: Missed the flight due to poor staff and a delayed landing from my crossover. Given how childish the ground staff were being, I can only assume the flight staff wouldn't be much better.

Pros: アメリカの航空会社でエコノミーでビール、ワインのアルコールの提供があったのが意外でした。

Pros: The crew were great, entertainment was good.
Cons: After sitting on the plane for an hour they found a problem and so we had to deboard and wait for another plane. Obviously better than taking a less than optimum plane but added a lot of waiting time to an already long day. Not great that on a 6 hour flight we had to buy food.

Pros: Nothing
Cons: The service from the check in desk to the stewardess

Pros: We were happy with the selection of movies, tv shows, and games. The food options were nice - and the amount of meals, drinks, and snacks were more than enough to get us through the long flight.
Cons: The seats were a little small and cramped, but no more so than any other airline.

Pros: Comfortable good service and friendly attendants and good price

Pros: The legroom.
Cons: There was nothing not to like.

Pros: comfortable seating, lots of movie choices. food and drink selections were nice.Galley snack choices were underwhelming
Cons: Staff was fair, but nothing compared to the service on JAL from CA to Tokyo. Very loud throughout the flight pushing the drink cart through the 8 Business Class rows instead of just delivering drinks to the 32 people in the section. Once the initial food & beverage service was complete, the service practically disappeared unless i sought them out in the galley.

Cons: Super tiny seats

Pros: I liked the entertainment. Seats were ultimately uncomfortable. Not helped by the backs being loose.

Pros: 787 Airplane is nice, very modern. Early Departure Early Arrival. Very smooth Flight. In Flight Entertainment system was great.
Cons: There was hardly any food and no offering of coffee or variety of beverages on this International 10+ hour flight. Seats were small and not very comfortable. On arrival nobody seemed to know which terminal exit family should meet us at, and LAX "information" said they know nothing about what AA does. Unfortunately LAX is just a terrible airport for arrival or departures. But AA needs to show more clearly where family should wait to pick up arriving internal passengers.

Cons: There should be more number of check in bags for passengers. At the least the overhead bins should be allowed to the passengers.

Pros: Business class is wonderful
Cons: Bathroom floor was full of pee.

Cons: The food

Pros: Entertainment options are always a plus for long flights.
Cons: On the flight to Japan, I was fortunate to not have anyone sit next to me, so I was comfortable. Can't say the same for the way back. I'm fairly petite, 5'2, small frame, and even I felt cramped in the seats. I can't imagine how it feels for bigger folks.

Pros: I like that the flight left on time and arrived early at LAX.
Cons: They ran out of breakfast. Seat configuration was 3-3-3 in economy and not 2-4-2 like on the JAL flight on the way to Japan. The level of professionalism is much higher on JAL in regards to the flight attendants than AA. The boarding process still needs a lot of work to be more organized (take a look at JAL as an example - they treat customers like kings and queens). Also, there was no way to get a seat assignment through the JAL website. That website looks and acts like it’s from the late 90s.

Pros: Dreamliner plane
Cons: Terrible service from get go which continued when landing in Melbourne with hopeless Qantas.

Pros: Not much
Cons: Passengers bringing hot food on plane. KFC and McDonalds odours major in first 30 minutes

Pros: The onboard crew was very friendly and attentive. American’s service has been vastly improved on international flights over the past couple years. It’s always nice to have a good selection of on board entertainment to keep you busy for 10 hours.
Cons: The boarding process was disorganized and I was told I wouldn’t be able to carry on my luggage even though I had flown 2 other American flights that week and had no problem. I measured my bag before starting my trip and it fit in the bin. After demanding an explanation from the gate agent. She let me board with it. The seats on every airline get smaller and smaller. have less leg room and are hard. I’m a 5’10 woman and was incredibly uncomfortable after a few hours.

Pros: Generally clean plane with good entertainment system and technology overall. Diabetic meal much better than in the past.
Cons: Didn't announce meal choices at the start so flight attendant had to repeat herself every. Single. Row. They forgot my diabetic meal on the last part them forgot to include cutlery and it took a long time to sort out but they were otherwise lovely.

Pros: very friendly crews , nice entertainment selections and very reasonable fare. I enjoyed very clean and neat environment. I will fly again with this one.

Pros: The flight crew were all very nice and attentive. The on-board entertainment kept me busy during my waking hours. I appreciated the complimentary blanket, pillow and earbuds.
Cons: The quality of the food selections were ok but could have been better. The remote for the tv screen did not function well with the games. Also, the seats were very hard, sleep did not come easily.

Pros: on-time, very organized, fast checkin
Cons: cramp leg space

Cons: Connecting to LAX through Toronto was frustrating. We were told in Dublin that our bags were checked all the way through to LA and they weren't. (Been through Toronto before and thought maybe they had changed the procedure) Airport signage could be improved to accurately inform of baggage pickup and drop off with your connecting air carrier. (Our traveling companions ended up missing the flight home in the confusion.) The airport is going through renovations, maybe it will improve. The flight to LA wasn't stocked properly with food. They ran out of sandwiches/fruit and cheese plates by the first few rows in the main cabin. No earbuds available for those who needed them. Cramped seating. This flight was with BA partner American Airlines

Cons: Staff were so rude

Pros: The plane landed on time.
Cons: Beverage are limited, one of the crews was loud, the food was terrible. I made a reservation through japan airlines. If they do a codeshare, they should give the passengers equal advice.

Pros: Great service

Pros: Crew was exceptional (as usual), everything ran smoothly and on time.
Cons: It doesn't make sense to board from the front of the plane backward. I know this is not an AA thing, but a way to make customers paying more feel more special by having the privilege of sitting on the plane longer...but it's really silly.

Pros: Snacks, meals, movies
Cons: Too squishy Flight attendant didn't give us a card to fill out for customs. She just walked right by quickly without asking.

Cons: Had a middle seat and didn't have the option to pick another seat without paying over 250 USD

Cons: Flight attendants

Pros: Very comfortable and enough drink service.

Cons: AA charges extra for a lot of the economy seats which they claim are "premium" but do not warrant the excessive price tag.

Cons: I bought tickets for JAL Japan Airlines but it was American Airlines !! If I know that when I buy tickets I don't buy it !! I will not buy tickets at KYAK anymore.

Pros: My wife and I have flown on many airlines. This was one of our best experiences. All the staff that we came across were ridiculously helpful and very understanding. Despite us getting held up in traffic and running quite late, staff members of both American Airlines and Qantas were extremely calming and reassuring the whole way through. Flight was extremely comfortable and entertainment was fantastic. Made the trip really easy.
Cons: Food wasn't the greatest. Barely touched the breakfast and dinner meal. Supposedly the flight had free wifi, but I honestly couldn't eat that to work for me.

Pros: Comfy and friendly. What's not to like up front?

Pros: - approachable staff - plane was insulated enough where I wasn't too cold - ample food options on flight
Cons: - plane was older and less comfortable - limited film selection - films only played at certain times so you had to wait in queue until the next showing started

Pros: The crew was very nice
Cons: Tvs broken for a ten hour flight. No power outlets for electronics. Unacceptable