The crew was excellent. The flight was delayed for 20 to 25 minutes. We did arrive a bit later than expected. The AC could have been better.
Very disappointed with the seat selection. During the booking, I selected seats such that my wife and I would sit next to each other. However, during check-in, we found out that the airline changed our seats and we were seated apart; and I was stuck in the middle seat with two strangers. Very disappointing experience. We would not fly ANA next time.
Upgrade the comfort, food and attendants. Also we arrived in Houston in the morning. The meal they served two hours before our arrival was a dinner entree. It would have been a lot nicer and much more appropriate to have had breakfast.
Every leg of the flight was late causing us to miss our flight to Okinawa and have to take the next flight out.
Wonderful I would recommend it to fly & ride with ANA.
Flight delayed by one day and everything was so disorganized by the airline.
All the food seemed to have onions. I don't eat onions. Anyway, everything else was great. The biggest downside was the underpricer company that purchased the tickets from ANA. Underpricer never provided the United Airlines booking number. ANA was a code share and all our flights were on United. I finally was able get booking numbers from Ujuted on X. They saved me from the upsales underwriter tried to saddle my wife and me with.
Due to turbulence there was no inflight service, which is very understandable, The flight is very short, and safety is more important. There was a bit of a delay with take off, but was to be expected with the rain.
Overall the experience was ok. My two complaints are that the food is absolutely disgusting. The movies in the flight to Japan were a completely different selection than the ones on the way back. So if you’re looking forward to watching a certain move on the way back, think again.
Hard to explain because we thought we were booking ANA airlines, not ANA operated via United, so we were disappointed, but for what it’s worth, everything went smooth and loved the movie selections. The food was okay, processed and full of preservatives, so vs what we were expecting with ANA it was different
Clean, modern and peaceful Makes for a stress free enjoyable flight
JAL is an exceptional airline that shows the true heart of Japanese omotenashi service. If the option is available I’ll always chose it
I love Japan Airlines! I go out of my way to book with them. It is regrettable that the One World Alliance includes American Airlines though. The last leg of my flight from LAX to Austin was easily the worst, most disorganized part of the trip. Next time I will plan to fly directly from DFW to Haneda to avoid American Airlines as much as possible.
Issue 1: We had a 2 hour delay to repair a windshield wiper, during which we sat on board on the runway. Issue 2: it was VERY HOT in the cabin for most of the flight, we were sweating. We asked to make it cooler. They didn’t succeed in doing so. Other than that, it was great. Fantastic food, and extremely pleasant, accommodating flight crew.
We asked for Hindu vegetarian meal in advance and the quality of the food was horrendous. Never flying JAL again!
Japan airline is excellent service .I recommend to Kayak and Japan airline to Frend.
My wife had vegetarian meal and food was meh. Needed to have a but more flavors instead of it being just boiled vegetables.
I wish I was able to flew with JAL all the way to DFW. After my JAL flight to Japan it was taken over by a flight with AA which is another experience, the plane was not as roomy like JAL. I was terrified to drop anything in the floor and not have the room to bend and pick it up. My wifi din not work at all, l just slept through majority of the flight. Although not a bad experience, I still wish that I flew JAL straight to DFW for the experience.
I would like to add American food so tired of rice after being there for 10 days didn’t want anymore to pay an airline did not have my bag marked right so it is still sitting in O’Hare. I am home.
Flight from New Delhi to Tokyo was mediocre. The seats were not of business class as we are used to. They were not wide enough. On the other hand the seats on the flight from Tokyo to San Francisco were excellent every thing were great except the food. Tokyo business lounge was excellent. The whole experience was great except the food on the plane. Will still fly JAL.
Communication between the captain/crew and the passengers needs to be improved.
Food and service are good. Bathroom was lack of lotions and cleaning. That should be improved.
Food & service very good next I will pick up again
Chinese flight attendants didn't speak english well. They didn't care enough to remember that I (east asian who isn't Chinese) wasn't Chinese and spoke English. Announcement in english on board was poor and I find it very difficult to understand what was announced. Also, a cabin bag allows only 5kg!
Everything was not satisfactory - the flight was delayed, staffs were ok but they didn't speak English well. I am from east Asia (not Chinese) and they didn't care enough to remember that I wasn't Chinese but persistently spoke chinese to me. The flight announcement in english wasn't clear to understand.
I wish I had been able to choose a vegetarian meal. Crew friendly and helpful. Seat was ok. All quite efficient and pleasant. Would recommend for inner China travel for sure.
The flight is not bad, but the Business Lounge is not big enough for the quantity of people they accept and there is a limited options for food and beverages.
It was simply bad and on top of that my luggage hasn't been delivered until now. They can't even localize it which is just unacceptable when they are supposed to scan the bar code they put when we check in
We bought premium Economy, thinking it would be more comfortable, but the seat is so narrow ,that my legs and feet are swollen , I can't wear shoes !
The flight was delayed for almost 5 hours, but I understand that it was not up to the company, however how they could handle the situation better, they never apologized for that delay, moreover despite passengers being there for 7 hours only thing they did was to give a bowl of instant noodles, afterwards on the plane tiny snacks, people were there starting from lunch time and we’ve arrived to destination at almost midnight
Food no variations only beef of chicken no veggie meals
Super surprised with the entire experience. Business class is incredible. Flight attendants around the world could learn customer service from these people. Simply fabulous experience all the way around.
Pillow and blanket are dirty. My son got multiple bites during the flight
Flight was on time. My group paid for seat’s so that us four can be seated next to each other. We all got separated. We all got middle seats, which made it more difficult to be able to get up and stretch or use the restroom. We tried talking to the employees at China Eastern and they were of no help. We will not be taking this flight or recommend this route to others in the future. Also I will be contacting customer service on how I can get our money back for paying for assigned seats.
China eastern was fantastic. I had read so many bad reviews that had made me nervous. However, I found that the flight attendant’s, and customer service check in etc. etc. was excellent. I had no problems. I would fly with them again!
Excellent! I had read some negative reviews but I found out that it was not all was not true! The staff was courteous and helpful. The flight take off and landing was nice & easy. The food was good! I asked for a second and I got it easily and without an attitude! All was wonderful!
Excellent experience however older aeroplanes used by China Eastern Airlines.
The crew were excellent, service amazing, blankets and pillow good, cabin temperature perfect, the flight on time, food was unusual selection however plentiful, price for tickets unbeatable through Kayak. Older aeroplanes used by China Eastern was the only down side.
Delay in off-boarding due to customs at SFO... pilot announcement should have come earlier so passengers don't clog aisles.
Better good than most, if not all European airlines. If you’re stuck in an economy seat anyways, China Eastern is a good choice because of shorter flight time, being able to overfly Russia
My two luggage issue during my trip from kansai osaka to Shanghai. 1st booked tickets online, a iliitle hard time to follow all questions when I booked tickets. I haven't selected 2 luggage so that Spring Airline of osaka crew charged $181 US Dollar with my 2 luggage fee. Also, crew member mentioned I maybe be able to get money some back because I should got differe rate, the rate of luggage should was matched with tickets I ordered from edreams. I did try to access edream at the day I was changing my boarding pass. Therefore, I hope Kayak if can help me getting some my luggage fees back, I will appreciate a lot. Thank you, Jie egusa
This is a terrible airline. Worst seats I’ve ever encountered. Avoid at all costs!
