Dealing w kayak and all related parties in advance of flight was a NIGHTMARE. Very confusing w 3-4 layers of companies, reservation numbers, confirmation codes, etc. Will Never deal w kayak again.
No air control when we got hot, the stewardess was too efficient and kept taking our drinks, you have to pay for food and teh in flight movie wasn't over by the time the flight was over so I didn't get ro see the whole movie.
The entertainment was good - lots of options
The staff were helpful
Seating was very cramped, I am not a big person, neither was my neighbour, but we had to get very cosy rubbing arms at all moments of the flight.
I had a seat support at my feet, so there was nowhere to put my briefcase under the seat in front of me.
I needed an evening meal, but also needed to try to sleep, by the time the meal was served, we were half way into the flight with little time left to sleep.
Please provide pillows on these flights, my back was very uncomfortable.
The crew was excellent, never heard a negative comment. Helpful and courteous. Flight was delayed from Amsterdam, but did not cause a problem with our connection at Iceland.
Very crowded and disorganized at Amsterdam. More of an issue with both airports lack of people capacity than Icelandair operations.
Seat size is too small for that long of a flight. I know it's all about the airline making money but it just makes flying not enjoyable. Having to pay extra for a pillow and blanket on an international flight is also rather absurd.
3 hours delayed. Left at 1am. The lights were left on throughout the flight. This combined with limited space and constant interruptions made it impossible to sleep on this red eye. Food is nice but why serve dinner at 4am?
I liked the communication with the passengers. I also liked the movies available. The cabin had a decent amount of leg room for me, I'm an avg sized person I would say.
I didn't like the prices for food. A bit high for a baguette with just bread cheese and one slice of ham. It was very good but pricey.
Also, boarding is disorganized. They call everyone at once, not by rows, so it gets congested FAST.
Pretty good legroom, especially on the transatlantic legs. Responsive flight crew. Tasty food (for purchase). Good price. Easy connection at Keflavik. Flight attendants responsive to on-board problems.
No water fountains at Keflavik. Limited seating at Keflavik.
The seats are so close that it felt a little claustrophobic and then the person in front put their seat back it feels like they are right in your face.
Touch screens seemed to work for everyone else, good selection, flights were on time.
A bit cramped and they didn't dim the lights very much despite telling us they were for an overnight flight, my touch screen wasn't working properly, have to pay for a sleep kit, meal would've been better served as breakfast instead they served us dinner at 11pm.
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