Find Cheap Flights from Toronto to New York (YTO - NYC)

The flight was oversold and I didn't have a seat. I had to claw my way onto the fight so business ppl didn't get a seat

They could have rushed more to get us off the ground quicker.

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

Courtesy and smiling faces.

I actually have no complaints. All went well on both legs of my flight.

Coffe and snack

Crew was great.

Crazy delays into La Guardia from Toronto, worst flight experience of my life!!!

My flight was cancelled two days in a row. I ended up taking a bus home which took about 14 hours. Overall it was the worst experience I ever had flying.

Price, Quality of refreshments, complementary alcohol, staff attitude. Billie Bishop airport is a gem - glad you fly there.

Tickets are non-refundable.

The service, crew, complimenatry snacks, and everything about flying with a non u.s. company is just great.

Very poor communication and co-ordination when flight was delayed and then cancelled. Rebooking was only available via the phone, even when at the airport, with a 45 minute hold time. Everyone kept passing the buck to another, and no supervisors were around. Terrible customer service!

Absolutely nothing

A 12 hour delay is not okay. The hotel comp was nice but they split my group of 5 into different hotels. The breakfast voucher did not work. The dinner voucher barely covered the cost at the designated restaurant. Customer service was extremely unaccomadating.

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

Liked choice of Biscuit, almonds or pretzel

I used mobile checking and did not get seat assignment till Boarding started

Friendly crew

Having to pay extra $$ for seating and not enough together

Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.

The crew at the gate as well as the crew on the plane were excellent and very helpful. The gate crew made rerouting very easy.

The 3 hour delay made for an exceptionally long trip. Delays are so very common on United; especially when connecting through O'Hare.

AC was broken. They could at least give you a second cup of water. Tired of being treated like an animal

It was a short flight and I shared my seating with average weight people. The crew members and the pilots were very informative.

During a short flight there is not much to experimented and less to comment.

Our luggage didn't scan in the system so we couldn't go to the gate until it was found & scanned in the system. Fortunately we were early so this wasn't an issue but kept us waiting at "step 2" until an actual photo could be found. We also had a delay after boarding while they changed a tire. It all worked out ok.

they cancelled the flight and offered no alternatives for same day travel. i had to pay for a hotel room and wait many hours in line to get an alternative flight. they booked my sister on a different flight and would not rebook her to travel w me.

Crew in terminal were helpful.

No drinks (coke or liquor) and no snacks,

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

Flight delayed due to weather. Rebooking was a zoo, had to pay for hotel room and worst of all waited over an hour at baggage claim to get our bags back. It's taking us 2 days to get from Albuquerque to Austin.

Delayed flight.

Not impressed with luggage fees that were not indicate but hidden in price - and all the nickle and diming on every little thing.. ruins the overall experience

The documentary entertainment options were good. On the way to Tokyo enjoyed a few great documentaries. On my flight back the headphone jack was broken and the airline was full so did not have entertainment options on the flight home.

Headphone jack was not working on the flight home. 12 hours with no entertainment options was a little archaic. Again, food is horrible and service staff is a bit more rude than I'm used to. I know most people find the service staff rude, but Air Canada may have the most snooty staff I've ever encountered. Maybe I'm just used to international flights being more comfy and staff being a bit more

The in flight entertainment and the pilot being informative about what was going wrong at the Atlanta airport.

The insane process that followed the flight of rebooking - it would have been VERY HELPFUL to have access to the inflight internet so that I could have rebooked my missed connection before we landed in the ATL airport where it was past midnight and there were hardly any staff available for us to talk to and the lines to speak to anyone took literal HOURS to get through.

crew was great

staff from de-icing company failed to show, despite >24h of notice of snow; missed our connection baggage handlers destroyed suitcase