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The flight was short

We had to walk almost halfway to Newark just to get to the flight. It was outside on the Tarmac at the very very very end of the terminal, I've never seen anything like it before. We also left a travel folder in the seat back pocket containing important documents and a sealed envelope of 1000$ USD. We immediately called to retrieve it and at first were told to file a complaint online, no matter how many times we tried to tell them that time was of the essence in this situation. We also begged the united airlines personnel to speak with a manager and he wouldn't put one on the phone. In the end all they could tell us is that the folder "wasn't there"

Sitting in the flight on the Tarmac for over 2 hours is a terrible experience

My flight was cancelled two days in a row. I ended up taking a bus home which took about 14 hours. Overall it was the worst experience I ever had flying.

they cancelled the flight and offered no alternatives for same day travel. i had to pay for a hotel room and wait many hours in line to get an alternative flight. they booked my sister on a different flight and would not rebook her to travel w me.

The flight was oversold and I didn't have a seat. I had to claw my way onto the fight so business ppl didn't get a seat

They could have rushed more to get us off the ground quicker.

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

Price, Quality of refreshments, complementary alcohol, staff attitude. Billie Bishop airport is a gem - glad you fly there.

Tickets are non-refundable.

The service, crew, complimenatry snacks, and everything about flying with a non u.s. company is just great.

Landing was a bit rough but other than that a pleasant flight... Pearson international Airport checking in and clearing security was crazy ....line ups were ridiculous .

United flight from AVP TO EWR than TO EWR was great

Coming back I didn't like that I had to comeback with Air Canada to EWR. They forced me to check in my carry on. I don't care about the money just didn't like the attitude thati was treated. However United services very friendly.

Crew in terminal were helpful.

No drinks (coke or liquor) and no snacks,

The overall flight was good and the staff was pleasant. I was able to get my checked bag within 10mins of arriving.

I didn't have any issues except that the coffee was very watery. It seems as if enough coffee wasn't used or they were stretching the pot that was made by adding water to it.

Very poor communication and co-ordination when flight was delayed and then cancelled. Rebooking was only available via the phone, even when at the airport, with a 45 minute hold time. Everyone kept passing the buck to another, and no supervisors were around. Terrible customer service!

Absolutely nothing

A 12 hour delay is not okay. The hotel comp was nice but they split my group of 5 into different hotels. The breakfast voucher did not work. The dinner voucher barely covered the cost at the designated restaurant. Customer service was extremely unaccomadating.

No drinks or snacks for kids while wine was being served to adults. Very poor service.

Plane boarded fast.

Once boarded we had to wait an hour and a half to leave due to ground stop in lga. They should not have boarded with the weather as it was in lga.

It was a short flight and I shared my seating with average weight people. The crew members and the pilots were very informative.

During a short flight there is not much to experimented and less to comment.

The documentary entertainment options were good. On the way to Tokyo enjoyed a few great documentaries. On my flight back the headphone jack was broken and the airline was full so did not have entertainment options on the flight home.

Headphone jack was not working on the flight home. 12 hours with no entertainment options was a little archaic. Again, food is horrible and service staff is a bit more rude than I'm used to. I know most people find the service staff rude, but Air Canada may have the most snooty staff I've ever encountered. Maybe I'm just used to international flights being more comfy and staff being a bit more

Crew

both flights were delayed. very noisy engine on landing

Good friendly service

Seats were old and not very comfortable

Friendly crew

Having to pay extra $$ for seating and not enough together

Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.