The first few overhead bins were reserved for the 1st row, and so while I was in the 2nd row and boarded quickly, I had to go back several rows to stow my bags, along with many other people. This created a domino effect which greatly slowed down deplaning at the end of the flight. Row numbers and seat positions were also poorly identified, leading to some confusion among a number of passengers.
My flight was cancelled around midnight the night before. I fell asleep while on hold that night because it took so long. I finally reached Frontier the following morning at which time I was told I would be given a refund for my flight (on Nov 22) or I could take their next available flight to Detroit on Nov 26. That is completely ridiculous. Essentially, the morning of my flight I was in the Trenton/Philadelphia area, refunded $100, and told good luck. I asked about some sort of future flight credit as compensation since I was left with the prospect of booking a flight on a different airline THE SAME DAY that I was supposed to fly. Frontier offered zero assistance with this and said that they could not, per company policy. I spoke with a supervisor who also said that they could not, per company policy. This is a ridiculous policy and terrible business. It will not take long for other customers to have similar experiences and cease flying Frontier. At the very least, a flight credit on Frontier provides compensation for the fact that the airline is completely abandoning the passenger with zero notice to book an alternative flight and no assistance whatsoever in finding an alternative flight or offering an alternative Frontier flight, AND providing such a travel voucher would promote additional future flights with Frontier instead of driving customers away!! This is extremely poor customer service and bad business. To top it all off, every single flight on Delta and American Airlines out of the area on the same day Nov 22 was ON TIME and ZERO of them were canceled, yet my Frontier flight was canceled for "uncontrollable reasons" cited as weather. Are Delta and American Airlines subject to different weather than Frontier?
I have flown Frontier a great deal the past year and was looking forward to more flights as they have great deals on flights for a route I travel often from Detroit to Trenton. I also enjoyed my in flight experiences on previous flights. It is unfortunate that I will not be able to fly Frontier anymore because I simply cannot support a company with the ridiculous policies and lack of foresight detailed above.
Flights were cancelled due to ice in Detroit which is understandable, but Frontier couldn't rebook my flight until three days later! I am much wiser now as I realize that only one flight per day in and out of Detroit can really have a negative impact on one's travel schedule. The money I spent over those 3 days far exceeded the ticket price of other carriers.
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