Comfortable seats. Nice service online. Short flight, so not a lot of time to enjoy.
Awful. There was an unexpected delay of nearly three hours because there were not enough flight attendants. I understand this is likely due to FAA regulations; but in that case, Delta should coordinate with smaller airports such as RDU to have extra flight attendants on the ground and "on call". In addition, this was the second 2-hour+ delay to Boston on this route in one week.
It was strange that the flight attendant was so adamant about having phones turned to airplane mode that he was calling out names from networks shown and waiting until they were all gone. I've never experienced that before, and after already working through an hour+ delay, it felt tone deaf. I take dozens of flights per year and have never experienced anything similar.
The flight was done by SkyWest only WIFI no entertainment center are available on the CRJ
Got to fly my favorite plane, the Boeing 767-400ER, to Milan. The soft blush pink mood lighting during meal service was very beautiful and gorgeous. The service was top-notch, and our flights were on time. I highly recommend Delta.
With Aeromexico it ended up good but with Delta it was bad because we did everything through Delta... Showed up at the Delta terminal... It was the wrong place! Nothing ever told us to go to the Aeromexico terminal. It said "in partnership with Aeromexico" but I was never instructed to check in with them or go to their terminal. We had to haul @$$ running through the airport and almost didn't make it thanks to this poor communication. 👎🏽
Delta canceled our flight and we had to scramble to find another airline to get home. Phoenix is not a delta hub so they didn’t have another plane. It would have been a red eye though Salt Lake City. Getting in at 5am. No bueno.
There was no problems, just a little uncomfortable with seats that do not lay back a little
Only not having an assigned seat was an issue. Rest was great
Delta is a premier airline so my expectations are most always met.
My flight with Qantas was excellent, the crew were exceptional, the food was very good, and the seats were surprisingly spacious and comfortable. I was extremely disappointed when my checked bag did not make it onto my connecting flight, but was pleased with the ease of filing a report of a missing bag with Qantas at the Auckland airport - there, my pleasure ended. I can see, with an apple tag on my bag, that it is still in Sydney and has not moved in more than 30 hours. I shared the tracking information with Qantas and was assured when I filed the missing bag report that my bag would be delivered first thing the next morning on the next flight from Sydney to Auckland. Qantas' missing bag tracking feature still lists its status as "searching for your bag, check back later" more than a full 24 hours after filing the report despite my having shared tracking information, a photo of the bag, and calling the customer care line and being assured that an "urgent action message" had been sent to the team in Sydney. The lack of communication from Qantas' customer service department and the lack of action after an incredibly expensive business class ticket price is outrageous and has, definitively, affected my willingness to consider flying Qantas in the future, much less on long-haul international flights with high cost airfare.
I'd like to see AA's flight safety record clearly and prominently posted online.
Not great. The inflight entertainment was all on an app, and I did not want to watch a film on my phone. Also, the range of options of films was limited.
Enjoyed the flight with attentive flight staff. Thank you Qantas.
It was nice having space in the way back where it thinned out with passengers, most folks in the far back were able to lay down and sleep. That was a pleasant surprise. Made the 15 hr flight go by pretty smooth, watching a few movies and resting. I had previously never used an airplane toilet, but finally used one. It wasn't too bad. All workers were very helpful and friendly. Their hospitality was welcomed as well
I thought the overall standard in Premium Economy was very good indeed.
After Qantas staff asked us we have the option to book our hotel and then email per written letter. I was denied my right for a $300 voucher after the flight was delayed 24h. Wael Idriss On Nov 22
We were seated in the furthest back row of the plane. Our seats seemed to be the only ones that didn't recline, and our seat row was also closer to the seats in front of us than any other route. I'm a tall man, and this made the long overnight flight extremely uncomfortable and near impossible to sleep on. There was nothing indicated in booking that this row was tighter than the others.
We were downgraded from business class to premium economy with no advance notice. The staff at the gate were extremely rude, the crew on board not very interested in our comfort, mostly stood in the galley and talked with each other. The food was about the worst I have had and the portions were small ( and I am not a big eater). altogether sbout as disappointing an experience as is possible
Polite staff but incompetent staff. They changed my window seat to isle seat and then lied saying the seat was broken, yet I see someone else sitting there! They lost my luggage. Their standards have dropped a lot compared to pre-pandemic.
I was able to check into my flight through the app and online but had issues getting my boarding pass once I arrived to the airport.
Like: flights are on time, good boarding process Can improve: planes are old, improve entertainment and make space more comfortable
The accessible bathroom should be visible to people in Economy class.
Lexus in first class was absolutely amazing! Beat flight attendant i’ve ever seen.
Not great. Booked Extra seats and got nothing extra at all. It’s basically a big budget airline.
Everything was good The connects, with no blame to crew. Or pilots. I understand they are short staffed. Everything went well for me. I'll be using you guys again in May if not sooner.
A couple ladies from the crew were so rude and nasty. Thought they were mad at having to be there especially if you asked a question. This will make me think twice next time if I book a flight with you.
Very friendly and efficient and smooth boarding. We were even way early arriving at my destination. Thank you.
boarding was quick and painless. entertainment could have been better- but that's also what ipads are for.
This flight was late and did not meet the connecting flight.
