Flight was delayed, full flight and I had to change gates. Southwest flights are always late later in the day.
there were two flight attendants that were up front...that were the best! They get KUDOs for making my trip only fantastic. Tell them Jeff said that!
Was fine, delayed and feels like southwest is always late
Seats were very comfortable. They tilted back. Drinks and snacks were free and served 3 times. Attendants were awesome.
Truly terrible. Will never willingly fly southwest again. Seats are worse than before they switched to assigned seating. One flight attendant was the opposite of helpful (rude, unhelpful, dismissive, and as my stranger seatmate said unprompted: a total prick). This caused me, 15 minutes into the flight, to book an alternate return flight home on a competing airline (first class 1.2k purchase instead of my existing planned flight) just so I would not have to ever be on that aircraft, with that terrible service person, with those horrific seats ever again.
First time I've had to use the disabled accommodations. And I could not have had a better experience with Southwest, i was having trouble getting from one terminal to another due to my heart failure. And the next thing I know a Southwest agent had made sure. I had a wheelchair at all my flights. Can't thank them enough.
Same comment as before. Bad hit damaged in transport. It lost a wheel. Other than that, everything was good!
Any type of entertainment option would be nice. Would like power options for charging devices
Plane was a little better as it was not a sold out plane so it was slightly better to sit in the seats but they are making the seats smaller and smaller
The flight attendant engaged with people and was funny. That’s the part that changes the experience to excellent
First The flight got delayed because one of the crew members was late and we couldn’t board until she arrived. Then we all boarded and got held in the tarmac for another 30 min.
The only thing I would say is we tried to get on a standby earlier flight, but with our fair we couldn’t. That seems senseless to leave with open seats..
Got to fly my favorite plane, the Boeing 767-400ER, to Milan. The soft blush pink mood lighting during meal service was very beautiful and gorgeous. The service was top-notch, and our flights were on time. I highly recommend Delta.
It was delayed but other than that it was great.
Delta canceled our flight and we had to scramble to find another airline to get home. Phoenix is not a delta hub so they didn’t have another plane. It would have been a red eye though Salt Lake City. Getting in at 5am. No bueno.
Crew was good. The reservation got mixed up and they didn't have my TSA number. I am also a Silver Medallion and wasn't able to use Sky Priority.
There was supposed to be a meal served, but there wasn’t and the major toilet was out of order
There was no problems, just a little uncomfortable with seats that do not lay back a little
At first, we were on the runway for about an hour, literally. The Captain did explain that the Control Tower just had a change shift (sounds like an unrealistic excuse) and then that we had to change a runway. A regular economy seat is made for 12 yo twiggy. I understand Delta wants to push for an upgrade, but after sitting in a Comfort seat and in First class. I would say First class is not worthy of my money. The landing was delayed because of the weather in NYC, I don't hold that against Delta, of course. The Captain did alert us to that upon takeoff in Vegas and again as we reached NY.
Only not having an assigned seat was an issue. Rest was great
Mostly great. Only issue was with the WiFi. Halfway through the flight it was spotty and I was unable to work as I planned. This impacted my work products as I am traveling for business and it was an unexpected hindrance which was inconvenient. Flight here was amazing. For a 5 hour flight something more than a Biscoff would be nice but I’m just swinging at windmills I guess…
Like: flights are on time, good boarding process Can improve: planes are old, improve entertainment and make space more comfortable
Better service. No food options, but we did get drinks and a cookie.
We were 4+ hours delayed. AA is absolutely obnoxious. They just kept pushing back the time to the point where we did not get into Vegas until after midnight when we were supposed to arrive like 845pm.
Everything was good The connects, with no blame to crew. Or pilots. I understand they are short staffed. Everything went well for me. I'll be using you guys again in May if not sooner.
A couple ladies from the crew were so rude and nasty. Thought they were mad at having to be there especially if you asked a question. This will make me think twice next time if I book a flight with you.
We will be writing a long, detailed letter to corporate about our awful experience with American airlines.
Very helpful ground crew after an earlier flight delay and being rebooked on a different flight.
Very friendly and efficient and smooth boarding. We were even way early arriving at my destination. Thank you.
This flight was late and did not meet the connecting flight.
