Mediocre. Boarding is now unpleasant. The employees, once friendly and nice, are now regularly speaking sternly to passengers, badgering them to do things right so they can take off on time and gate check bags because they don't have enough overhead bin space. The pretzel snack was crushed flat and broken into even smaller pieces, which happens frequently lately. Drink service was suspended before they reached my row.
First time traveling on Southwest since bag fees were implemented. Usual good service. Just more expensive now.
The open seating makes passengers boarding ahead of you think they also have the right to the empty middle seat. Trumper next to me refused to move her laptop bag from my leg area. I did not make a fuss since it was a short flight.
The cabin was very cold with the air conditioning on at a very high level. I used my phone app that displays room temperature and it registered 67 degrees.
The flight itself was good. Delays were the problem. Original flight was scheduled for 8:10 pm. Got notifications all day -- actual time is 8:40; then 8:25; then 8:35; then 8:45. Then once I get through security, it's actually 9:35.
Multiple delays, poor communication of information and a 4 hour delay with multiple gate changes ...
Flight was delayed for 1 hour. Otherwise it was a fairly normal Southwest experience
The flight attendant engaged with people and was funny. That’s the part that changes the experience to excellent
Took a little longer than normal, but the process is clear and easy to understand.
Main flight attendant made light of the delay and presented some humor to lighten the tempestuous situation. Delayed flight took off 2 hours after scheduled time.
Like: flights are on time, good boarding process Can improve: planes are old, improve entertainment and make space more comfortable
Amazing I love American. I’ll never fly anyone else if I can help it.
Loved the crew . Absolutely no complaints. Except for luggage lost
Everything was good The connects, with no blame to crew. Or pilots. I understand they are short staffed. Everything went well for me. I'll be using you guys again in May if not sooner.
We are too tired and frustrated to comment politely at this point
A couple ladies from the crew were so rude and nasty. Thought they were mad at having to be there especially if you asked a question. This will make me think twice next time if I book a flight with you.
Very friendly and efficient and smooth boarding. We were even way early arriving at my destination. Thank you.
Bigger seats. Board back to front! Disembark front to back!
Plane was pretty clean, staff was friendly and helpful, flight left about on time arrived early. Took a long time to board and get off the plane - carry on items didn't have enough room so people had to move all around to find places.
This flight was late and did not meet the connecting flight.
