Boarding was a sh!t show. JFK BOARDING was awful. The agent called three sections at a time Clogging the area then yelling at people to not block the walk way. How are you going to call delta one , premium select and comfort plus at once and the yell at highest paying passengers. Need to do a lot better and the flight attendants in the galley need to understand that their voices travel. They were talking about others and everyone in the cabin heard them
Boarding was a sh!t show. JFK BOARDING was awful. The agent called three sections at a time Clogging the area then yelling at people to not block the walk way. How are you going to call delta one , premium select and comfort plus at once and the yell at highest paying passengers. Need to do a lot better and the flight attendants in the galley need to understand that their voices travel. They were talking about others and everyone in the cabin heard them
Uncomfortable seats on 14 hour flight. Mediocre food. On time and great crew.
MSP to Atlanta was much better than Atlanta to St. Kitts. Paid $180 each for myself and wife for Delta comfort from Atlanta to St. Kitts. Seats were more narrow and obviously old and worn out. Tailbone is killing me. Seat would not recline. Seats behind reclined and we were not an exit row or in front of an exit row. Entertainment did not work in that the movie jumped forward and back and there was no audio. The plug in the arm rest was loose. Flight attendant tried “resetting” the video for my seat but no good. She never checked back. Someone else near me had the same issue. Touch screen was unresponsive. No where near as comfortable as MSP to Atlanta flight. 3 plus hrs. flight time without the basic amenities and not even remotely close to comfortable but paid for Comfort plus. I will be very disappointed if I have the same on my return “Comfort Plus” flight St. Kitts to Atlanta. At the very least my wife and I should be refunded for round trip “Comfort Plus” charges. Please feel free to contact me directly for more details.
public website still broken for years randomly blocking browsers with privacy options active after loading a page maybe once. check-in on laptop was almost impossible but eventually randomly worked. had to print pass at airport since couldn't get back in to load digital pass on mobile firefox or chrome. red eye flight so smooth onboarding, plenty of room to spread out, easy offboarding. onboard wifi instructions mention vpn can cause problems connecting but fails to also mention private dns. no printed or built in menu list, seems weird to require personal device to point at qr code link for menu which does not even allow direct ordering. people with health condition risk related dietary restrictions trying to avoid for example cholesterol and sugar are left guessing what they can order either way without nutritional info highlights (cranberry juice was minute maid cocktail with as much suger as typical can of soda). tap to pay wasn't working and always seems sketchy to manually enter card info. good movie variety, so limited tv was okay.
Great experience overall. Check in at Austin was congested as they only have about 6 check in kiosks, one was broken, and there was a lot of Spring Break travelers.
The main person that was coordinating everything was a short white/light skin Spanish man and he was very rude. It honestly made me feel like it was everyone’s First day at work. His announcements were very not reasonable and they did not make sense. The stewardess on the flight that made the announcements she didn’t even know what she was talking about she sounded inebriated. There were no snacks or drinks on our flight there wasn’t even much turbulence. This flight was not enjoyable nor was it what a Delta flight should be and just this past week I flew with Delta 3 times.
The landing was bad and the hostess came two times and i was sleeping but when she served the person that nexts to me I woke up and she didn’t even asked me if I need any drink or snacks two times!!!!
The helpful attitude of the staff, and being a wheelchair passenger everyone was helpful and understanding. The trip was made comfortable by the upgraded seat which was given without my request, that was a great surprise. Thank you Delta.
Mario was great. Made a night flight on a small aircraft pleasant and memorable.
It was great I love flying Delta and have never had a bad experience with them
Crowded flight, but upbeat and kind crew. Pilot greeted us at door, flight attendant thanked a number of “special” passengers for their business, another addressed an eight-year old boy as “young man.” United obviously trying to up their game, but though all of that is nice and notable, flying still feels like moving along a human assembly line, being herded into one small space after another (boarding areas with too few seats, planes with limited personal space, shuttles (IAD) packed too full.
It was ok until we got to DC and I wanted to use my United Club pass and the snobbish receptionist said that they don’t take one pass. It took me everything itch of patience not to tell her off
Food choice was poor and we had to buy on board snacks.
We were offer chocolate cookies , not everyone eat chocolate. Thank you
Tired of being nickel and dimed for every little thing, especially carry-on luggage.
Lost luggage again. Our second trip to Mykonos, and 2nd time no luggage.
Flight was well orchestrated, made up time despite circling a bit all good on United. Travelers can just be so into themselves that common courtesy has gone out window for some, but that’s not on United.
Loading was quick and efficient. The bate and switch with discount tickets were you are forced to pay for bag.
If there is an hour delay, and only one announcement is made regarding why, “a dirty plane” and “we are waiting for the Captain to board”and the screen keeps stating “on time” , and 100 people risk missing connections- who are then told to rent cars, run fast, or get a hotel room… well, that’s poorly managed by a team with no real training. Communicate more and better.
Good flight, comfortable seats and very quick passage through Heathrow. Boarding in Washington was cramped and not well organized, but the rest was perfect.
It was right on time and crew were very courteous
Great flight. Boarding was efficient and quick. On time departure and smooth flight. Flight arrived early at destination. Good experience.
Literally the worst experience ever and I had my service dog with me. Flight was supposed to leave at 1:51 PM but the plane arrived late. They boarded us around 3 PM and kept us on the plane for an hour saying that due to weather conditions in Miami, we could not takeoff yet. After waiting for an hour, they deplaned. And then they will not give us our bags back that we could just leave and schedule for another flight. Every hour they kept updating saying we have to wait another hour without any explanation as to what was going on. Eventually, I went to customer service to change my ticket, but by the time I made it to the front of the line, they started boarding my flight again. And then when we got onto the flight, they said there were two flight attendants That were past their shift. They kept us on the plane for about another 40 minutes until they told us they had no other flight attendance and had to deplane again. Then I gave us hotel vouchers and told us we would be on a flight at 6 AM the next day. At this point it is about 9 PM. I get to the hotel with my dog, who hasn’t been able to go potty for about eight hours. When I arrived at the hotel, I got a text alert saying my flight has been canceled at 6 AM and they moved past to 5 AM, however the hotel shuttle doesn’t leave early enough to make it to the airport for 5 AM flight. So me and some other passengers got a cab after about three hours of sleep to get back to the airport. This was the worst experience ever.
Their computers were down upon arrival to the airport. They were unable to figure out how to board us. We were delayed over an hour and a half.
Delay. Flight was delayed in Washington.knew that connection was impossible as not enough time to switch terminals. The steward would not let me stay the night. So forced to Dallas.late night, after 10pm.hotel checkin was one hour. Passengers lined up only one girl to checkin at comfort inn. No food availability at that time. Had to leave early at 6:30 am to catch a flight at 8:45. Stressfull.
The experience with American Airlines was terrible from beginning to end. Flight 1210 from Cancun to Charlotte was delayed three times. AA customer service at the CUN airport could not provide information on why or how to accommodate me if I missed my connecting flight at CLT due to the delays. Upon arrival to CLT, de-boarding the plane was a horrible experience. You all should have allowed passengers with departing connecting flights within the hour, to get off the plane first! It caused so many passengers to lose valuable time waiting to get off the plane, and then the long lines in customs! American Airlines knew passengers had to make connecting flights and still chose not to hold the plane? I missed Flight 2758 from CLT to DCA for that reason. Waiting three more hours for the next - Flight 1269 from CLT to DCA. Once again another delay at the last possible minute before boarding due to the plane going out of service/maintenance. Once the new plane boarded, we sat on the tarmac for 40min. I did not arrive to DCA until 12:33am. I spent over 12hours at the airport and I plan to never fly American Airlines again.
I don't like that I have to pay if I want extra leg room. The seats are so expensive; I sit in normal seats and my legs and knees cramp the entire flight. I never feel comfortable on AA flights.
American always delays flight so it stressful getting the next connection
Wheelchair was waiting for me,changed to a better seat which was great as it's hard for me to walk
Was the most uncomfortable I ever had in the air. Felt like I was trapped in the seat legs cramped and was just horrible.
Tucson (TUS)United States
Reagan Washington National Airport (DCA)United States
Reagan Washington National Airport - Tucson