Daily cleaning, installation of cabin HEPA filters on flights to Akumal
American Airlines, United Airlines and JetBlue have waived their change and cancellation fees on flights to Akumal. Confirm policies on booking site.
Delta does not allow booking a middle seat on flights to Akumal.
You cannot fly directly to Akumal. KAYAK recommends you fly to Cancún (CUN) (52.35 mi from Akumal). From there you can rent a car or get a taxi.
Cancún Airport is 52 miles from the center of Akumal. View on Map.
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Scores according to KAYAK customer reviews
Pros: "Crew friendly, enough leg space"
Cons: "Internet access"
Pros: "Very friendly staff."
Cons: "There was a problem with the plane and rather than taking off at 6 as planned we didn't leave until 8am!!! Making us 2.5hrs late for our wedding in Cancun."
Cons: "No updates and it was delayed an hour then took a bus to the aircraft that was about 100 degrees while the driver texted. Terrible would never fly again on sun country"
Pros: "On time"
Cons: "I had a small gym bag that had to pay for, to bring it on the plane with me"
Pros: "It wasn’t a full plane."
Cons: "Was put at wrong gate. My aunt was wheelchair assisted and was put on pushed through during regular loading. And last but not least. On top of buying the ticket to fly to Vegas. We had to purchase the seat we sat in on the plane. Isn’t that what the ticket was for in the first place. A seat on the plane"
Pros: "Not a packed flight"
Cons: "I paid for my seats"
Cons: "Delayed flight, hot airplane until cruising altitude will never fly with this airline."
Cons: "Departing flight was delayed without notice"
Cons: "The crew wasn’t as friendly and acted annoyed because some people’s were taking too long to be seated. Instead of reminding them friendly, they were rude and just told everyone to hurry up and sit down."
Pros: "Being able to set with my Wife"
Cons: "Had to upgrade to first class to set with my wife. Seats were not assigned when we booked the flight."
Pros: "Timely check in, friendly customer service, good crew, no issues."
Cons: "They board by row number, but start with first rows first. Makes for slower boarding (though faster than most airlines)."
Pros: "Ceres was wonderful during the check in process. She went above and beyond with assisting with some challenges we had with someone in our party. Made it seamless and enjoyable. Great flight!!!"
Pros: "Great service & great flight"
Pros: "Great service at check in. We only had standard economy and didn't purchase food so can't rate this. No entertainment was provided so also cannot comment. Otherwise great experience"
Cons: "The plane was hot the air conditioning was not turned on which made it hot and uncomfortable."
Pros: "Friendly staff"
Cons: "Delay with takeoff waiting at the gate inside of a very warm plane"
Pros: "Freindly check in."
Cons: "Cabin crews. Looks like they are either tired or lacks interest in their profession."
Pros: "The crew"
Cons: "Just say I'm never getting on that plane again. ill pay more next time .just switch crew to Any plane I ride"
Pros: "Quick, easy boarding and an attentive staff helped"
Cons: "There is no entertainment options at all. Would like more"
Pros: "The crew was friendly"
Cons: "The flight was delayed by an hour"
Pros: "Loved the service received in first class."
Cons: "I intentionally purchased a first class ticket and selected a window seat by myself but then was asked to switch places with A non-rev passenger so she could sit by her husband. I normally don't mind making these accommodations, but it does seem a little silly to ask a paying-for-a-first-class-seat-customer to move seats for someone who is flying standby."
Pros: "The room between seats was great. The crew was friendly and helpful."
Pros: "My first experience with this airlines. Would definitely fly with you again."
Cons: "We had to take an escalator down to the ground level and take a shuttle bus to the plane which was out on the tarmac. I don't really know why except the airport they said was busy and the plane couldn't come up to the gate. I nearly sprained an ankle because it was dark and I didn't see there was a step from the escalator platform to walk to the shuttle bus. I have never experienced that before and we have flown Sun Country from DFW to MSP several times before. They don't even give peanuts or pretzels any more and all the other airlines do."
Pros: "The flight attendants were moderately polite"
Cons: "The flight was 8 hours late. The stated reason "weather" was not credible and we not informed. There was no offer of a meal or any other accommodation at all. I will NEVER fly Sun Country again!"
Pros: "Boarding and leaving the gate was nice and prompt."
Cons: "I never received a beverage service. I was asked by one of the several flight attendants on the plane and I told her I wanted a Ginger Ale and I never received it while other guests still got their drinks."
Pros: "Everything was great and quick from Fort Myers to Cancun"
Cons: "Once leaving Cancun, we went through main security with no problems. But as we were attempting to board I had to be checked a second time, I do not feel that this was necessary since I was already cleared by TSA. All they said was this is a random check. I was held so long that my and my wife had to search for over head space for our carry on bags, as there was almost none left. I do not feel that there was any cause for this and made our return flight very unpleasant."
Pros: "On time, good AC, water offered."
Pros: "Personnel at Check in at the front desk were wonderful!"
Cons: "One of the crew in first class was unpleasant and very rude. She had short brown hair (the blonde lady was very friendly and nice). After letting 15 other people use the lavatory in the front of the plane, and because the carts were blocking the aisles, I also attempted to use it. As I was closing the door, the brown haired lady forcefully grabbed the door and swung it back open and told me I had to use the lavatory in the rear. Since I didn't want to get arrested, I did. When I was gone, she confronted my wife about why she did this and did so in a very rude tone. I hope to never see her again. I may think twice before choosing Sun Country again. If it wasn't for her, the ride would have been decent."
Pros: "Staff was very nice"
Cons: "Landing was rough"
Pros: "The plane looks old- phone jacks loose , no entertainment available"
Pros: "There was none"
Pros: "Because of a delay, was given a voucher for food and also a voucher for travel at another time. Seats are clean and not so cramped you can't breath. Excellent landings."
Cons: "Wish they had cranapple or crangrape drinks."
Pros: "Nice short flight. Normal drink cart came through early with no up charge."
Cons: "Upcharges including $25 for first bag for each of us. A charge for even a snack on the flight."
Pros: "That I'm alive"
Cons: "Late to board and hard, scary landing."
Pros: "I was a first class passenger flying out of cancune from wedding. Whe it amd time to board the lead at the ticket counter asked me to step aside and said she can't let me board as I smelled liked alcohol. I assured her I haven't had a drink that day and even if I did why would it matter."
Cons: "After much debate then me demanding to speak to the captan as it is his final decision she did so. That capt assisted her that all is ok and to let me board. Once he left she made me wait to be the very last person to board and had two security guards escort me to my seat. I am a professional and consider myself very put together so found this to all be overboard and completely obserd. Thanks for confirming that I will never fly with you all again."
Pros: "Sun Country's customer service was amazing. Our flight to Mexico everything went well and we were treated well. Our flight home from Mexico we had to change. My wife became extremely ill and under the direction and OK to fly home from Doctor Gonzalez It was in my wife's best interest to leave Mexico early. On phone your Reservations person was wonderful and helpful in giving us our best options. We followed her directions and when we got to airport the gate agents and , a personal wheel chair person, were amazing . Our wheel chair person for flight 572 - 2/26/2016 was your best advocate of what your customer services is. She knew every phase of the operation of your Airlines. she represented your Airline very well. She loves her job and does her job superior to others. In Mexico they made the process of flying home easy for us. We were so afraid that my wife would not be able to go through the process but they treated her so gently and lovingly and made sure we got home stress free. They treated both of us like they knew what we had been going through and knew just what to so to make us feel special and at peace. I must say your Mexico agents are well trained and professional. They made sure that we were well taken care of as well as the other passengers. We were at the Airport early and I had a chance to view how others were treat, wondering if it was just us that they made feel special, It was not just us they made everyone feel special. I just can not thank your Mexico team on the morning of 19 February 2016 enough. We are truly truly grateful. When we arrived at our home in USA a wheel chair again was waiting for us at the aircraft door to take us through customs and to a cab. Again our wheel chair person again was amazing in making sure my wife would be OK through the customs process. THANK YOU SUN COUNTRY WE ARE VERY IMPRESSED WITH EVERY ASPECT OF YOUR CUSTOMER CARE. WE ARE EXTREMELY GRATEFUL. John"
Pros: "Fantastic flight all the way around! Will fly this airline again for sure!"
Cons: "Seats are so close together your knees hit one in front when they recline back No leg room Plane didn't take off on time"
Pros: "We were able to get Sun Country first class.. it rocked."
Cons: "We requested bulk head seats as my husband just had knee surgery. They said they were all taken. Well the young men sitting in these seats did not seem to have any problems getting up and down and getting around before the flight and certainly did not after."
Cons: "Embarrassing level of customer service. Absolutely awful check-in process. Given multiple instances of incorrect information."
Pros: "My mother (elderly) and I flew to Cancun from 2 different cities. My flight was delayed and it took 45 minutes to go through custom. They saw my mother waiting at the carousel (our meeting spot) next to my checked bag (she recognized my luaggage). They actually ask her what they can do to help and have someone waiting for me at the custom. I was very surprised when they told me "you mother is waiting for you, please follow me". Very pleased with their services."
Pros: "Very nice and accommodating people. Plane was very clean and really nice. Best airline I've flown in a really long time. The other airlines could use a few lessons and Sun Country could be a great teacher."
Pros: "direct flight"
Cons: "flight was delayed"
Pros: "Excellent flight crew and staff. Easy boarding even though we had to take a bus into the tarmack. It was a great flight! Thanks!"
Pros: "Crew were very nice also the flight prices was very reasonable"
Cons: "Departed on time"
Pros: "I liked the information emails on when I could check in early, boarding info, baggage claim info when I check my bag."
Cons: "I didn't have any problems with this flight."
Pros: "Flight times"
Cons: "Flight attendants were terrible. Poor drink service and never picked up trash until end of flight. Just plain rude. They charge for luggage on international flights."
Pros: "A tiempo!!!!!!! Gracias"
Pros: "Boarding was quick and efficient and we arrived 30 mins ahead of schedule which was a plus. Would definitely fly withy then again. Plus they offered inflight meals"
Pros: "The crew, the food, and the entertainment were all very good."
Cons: "The flight from Houston to Mexico City was delayed a full day, weather I believe, so I had to modify my flight plans to arrive in Houston a day later. These things happen so it's inconvenient but part of traveling."
Cons: "Unfortunately, I was not able to go on this trip because I recently found out I am pregnant and the risk due to the current Zika virus makes traveling out of the question. Aeromexico was NOT understanding at all. Their only offer was a 1 year voucher from the time I purchased my ticket. I purchased my ticket in October 2015 (before the Zika outbreak and before being pregnant) and I will still be pregnant in October 2016 so that voucher is completely useless to me. I basically lost $900. Even though I repeatedly tried to explain my situation to customer service and had a letter from my doctor it didn't matter they just repeated their voucher line over and over. Needless to say I will NEVER purchase airline tickets from Aeromexico again and that is a real shame for them because I have a timeshare in Mexico which I plan on enjoying with my growing family for years to come."
Pros: "Food, AC, service"
Cons: "Wait time"
Pros: "The lady in the front desk in Houston was very helpful. In general I liked the whole trip tllll my destination Guadalajara."
Pros: "Nothing!!! Terrible experience with Aeromexico"
Cons: "First: they charge me extra $49.90 because "they were only VIP seat available" , they told me this the day before the flight when I called to confirm my seats. I paid off course. When I got to the airport they gave seat 22B by the emergency exit that couldn't reclined!!! Horrible experience with Aeromexico. I called to get reimburse for what I was told I was going to get and I didn't. They couldn't transfer me to anyone no one that can do a reimbursement . They only gave me an email to complain and no one has replay my email."
Pros: "Same as first leg of flight"
Cons: "The terrible experience of dealing with Flight nerwork"
Pros: "Service was Fantastic!!!!"
Pros: "Coming home"
Cons: "The way I was treated"
Cons: "Flight was delayed 2hrs."
Pros: "Nothing exceptional, but it got me there smoothly and in one piece."
Cons: "I found the seats to be particularly uncomfortable but otherwise nothing was wrong."
Cons: "smell, old chairs, lights on the entire time"
Pros: "Everything went according to schedule, staff was suoee friendly and helpful."
Cons: "Not enough leg room"
Pros: "I had a 1:59hr delay takeoff which made me lose the connection in CDMX to GUA and had the worst service attitude from an Aeromexico personnel at the counter."
Cons: "Train the staff in quality service. Focus on empathy."
Cons: "To have us sit together"
Pros: "The personal tv"
Cons: "Better service on taking our carry one with us"
Cons: "Seats had even less legroom than the worst US airlines. I'm and 5'8" and I could barely fit my knees and once the person in front of me decided to recline his seat I couldn't even do that."
Pros: "The services and the comfort"
Cons: "Everything its good"
Cons: "Entertainment or WiFi being available"
Pros: "Nothing. Iberia Airlines employs theives."
Pros: "Perfect timing, pilots throttled up to catch up on a delayed departure, absolutely bang on. Cabin crew were great. Comfortable seats with recline."
Cons: "Inside could do with a clean, but it was an older 737 workhorse, typical wear & tear. I paid more than expected but I did get a good reliable service."
Pros: "They provde fod and dinks"
Cons: "Baggage fees"
Pros: "I liked how staright-forward the whole process was. No different if I was flying anywhere else. I didn't feel like I didn't know what was going on because I didn't speak Spanish."
Cons: "My personal hand bag was taking away from me. I couldn’t carry with me and it was open and stolen my new pair of Jordan shoes Thanks"
Pros: "A bit late the take off but within reasonable margins. We arrived 10 min late, so not bad"
Cons: "There was not red wine, other than that no complaints"
Pros: "The entertainment"
Cons: "Lack of snacks, prefer chips"
Pros: "Great prices!"
Pros: "Well organized"
Cons: "People in the airline need to be a bit more frienly"
Pros: "Everything was nice"
Cons: "There was plenty of overhead space on the plane when I boarded yet i was forced to check my bag at the gate. Delayed me by at least 15 mins."
Cons: "Charge for baggage"
Cons: "Was late 2 hours"
Cons: "Lack of entertainment"
Pros: "Same as above"
Cons: "No issues"
Pros: "free meal and free alcoholic beverage!"
Cons: "thought your carry on luggage rules were more relaxed. however we ended up getting charged an extra $80 for 2 carry on bags that were overweight. never had an overweight restriction on a carry on before."
Cons: "I had to document my luggage in every airport"
Cons: "2 1/2 hour wait in line to check in. then had to rush to gate to make it 10 minutes before take off. Charged us $50 for I am not sure what. Only had 2 carry on bags Had reserved earlier seats but was not honored. Sat in last row on plane next to bathrooms. I will never take this f....n airlines again. Rather pay more or be inconvenienced than deal with this incompetent, greedy so called airlines."
Pros: "It was ok from mexico city to cancun"
Cons: "All the bad experience in mexico city only"
Pros: "Nice plane"
Cons: "Delay, gate change, reissue of boarding pass. It was confusing. Mostly airport issues, not Aeromexico."
Cons: "they want to charge you for every little thing they can, terrible service, poor communication skills (even in spanish) definitely will try to avoid flying again with this "airline". too bad I still have to fly back home with them"
Pros: "The plane is very comfortable"
Pros: "Brand new plane. Lots of extra leg room coming from a guy of 6 ft."
Pros: "Confortable seats and entertaiment"
Cons: "Late boatding"
Pros: "the worse airline"
Pros: "Buenas actitudes"
Pros: "Nothing it was a very bad experience"
Pros: "It was easy access. No hidden fees. And everything was in order. Staff was very friendly and courteous. Quick buy, and go no hastle."
Pros: "Almost always on time, captain keeps us updated, friendly airline staff"
Pros: "On time"
Pros: "Everyone was polite, helpful, and courteous."
Pros: "There were too many gate changes ."
Pros: "I like that they have complimentary snacks"
Cons: "Delay boarding and then dropped us off at a remote runway and had to wait 45 minutes for a bus to main terminal!"
Cons: "Due to the delay which caused us to miss our connection we had to get a hotel, which we had to pay for. It also caused me to miss work the following day."
Cons: "4 hora de retraso ni una cortesía empleados bien carnepuercos"
Pros: "Price space, time"
Cons: "Waiting.. but better to be early than late"
Pros: "Everything was pretty decent.. Best part was the price.. Boarding was good staff was good"
Cons: "Wasn't enough room.. kind of tight.. Couple more inches all around would have been perfect though"
Pros: "Ease of travel"
Cons: "No dislikes"
Pros: "No complaints"
Cons: "The flights were delayed multiple times. No communication at your gates. Oh and I think my favorite was changing terminals and gates 5 TIMES within 1 hour at DFW! RIDICULOUS AND UNACCEPTABLE. NEVER AGAIN!"
Pros: "All personnel where polite,helpful, and respectful. Greg to have wifi and power chargers."
Cons: "There was no real entertainment on the screens. No movies."
Pros: "Everybody was nice my ride was comfortable and they treat me with respect"
Cons: "I like everything"
Pros: "On time."
Pros: "very good no problems.."
Cons: "all good thanks much"
Pros: "My back is probably even more worst than what it is ,I had poor back support...u had to sit up the wholetime and no pillows.Wish you all had reclining seats and a Lil pillow or something.Everytime I travel I'm never comfortable sleeping,if the trip is far."
Cons: "The seats,no cushion ,no pillows."
Pros: "The ride was smooth the airplane was the food was OK the stewardess were kind"
Cons: "The ride was smooth the airplane was the food was OK the stewardess were kind"
Pros: "Staff friensly"
Cons: "Multiple delays and gate changes the last when we were already were to start boarding Aircraft seating had some issues."
Pros: "I loved the entertainment options"
Cons: "I did not like"
Pros: "It was a good nice ride. The employee was nice."
Cons: "No AC or USB charging ports, no individual entertainment screens."
Cons: "We wait to long for the connection"
Pros: "Rough landing"
Pros: "Everyone was friendly and helpful"
Pros: "Price no delays"
Pros: "Customer service was great"
Cons: "The landing to New York was very scary,"
Cons: "Out of certain food items that should have been available"
Pros: "The chairs where comfortable and there was a free movie"
Cons: "The sound for the movie didn't work, the atenders dI'd not do any thing tI make uo for it. There was no complimentary snack. Loading on was a mess, not organized well."
Pros: "We had a small technical glitch and the pilot kept us updated. Nothing is more difficult than not knowing what is going on."
Cons: "I don't know, I've yet to actually make it to Fort Lauderdale!"
Cons: "Horrible delays and many gate changes"
Cons: "There's no room for non skinny people. It was awful"
Cons: "Decided to have a glass of wine -- had to ask the F.A. twice for my change. Dont feel they( F.A.s) were especially friendly."
Cons: "Delayed as well!!!"
Pros: "Great service."
Cons: "Seats to small lol"
Cons: "We were not allowed to check bags because our booking had less than an hour between flights! We were going on a 12 day trip from Chicago to Italy and at the airport we're advised we can bring our luggage!"
Pros: "entertainment and power outlet"
Cons: "Had to check my bag because they ran out of overhead bin space."
Pros: "We loved everything. The check in was easy and the boarding was great. Personnel were all very pleasant and it seems they were having a rough. time with full planes and asking for passengers to check baggage. Everyone with AA was customer driven and professional."
Pros: "Very helpful cabin help"
Cons: "No significant Gluten free/Dairy free options - just a couple of snack items, nuts and hummous & chips. A significant meal option with no milk or gluten would be wonderful"
Pros: "I never sleep on planes due to the tiny area you have. There was plenty of legroom and I slept most of the way."
Pros: "i am missing all my clothes and I have another person things in my suitcase."
Pros: "Staff very pleasant and helpful"
Cons: "I hour in security line"
Cons: "Delayed 1 hour then they gates so we had to rush and wall tp another terminal Such confusion"
Pros: "On time"
Cons: "Too long waiting in Chicago"
Pros: "It was awful"
Cons: "The airline needs to change and advance it was awful uncomfortable and miserable"
Cons: "I didn’t even get a chance to take the flight. I realized my flight was for 12am the day I was supposed to leave within 2 hours of departure. I asked if I could get another flight was told no! I couldn’t even get a credit since I didn’t call within 3 hours of departure. I would not recommend!!!"
Cons: "Being timely"
Cons: "There was hardly any space under the seats and between each row so it was pretty cramped. Because of this, the flight was not very comfortable."
Pros: "Nothing to say"
Cons: "We had a bad experience with one of the seats. It was totally in a bad condition. The seat was destroyed, totally uncomfortable. It is a shame to pay so much for flights and receive this kind of "standard" in an airplane."
Cons: "a lot"
Cons: "I could not check in on my phone. I never received email or link to check in. I tried 4 times in the previous 24 hour period. Using the app wasn’t mentioned until on the plane. When we arrived at the gate, 45 prior to departure, we were initially told to wait until the boss was there. 15 minutes lat"
Pros: "that the staff if they are kind people not like those of the counter in Cancun who were arrogant"
Cons: "in putting capable people to solve situations or problems of arrears"
Cons: "Get the forms to fill up"
Pros: "Good crew"
Cons: "More organization toward boarding"
Cons: "Yes it could be better travel to complicated on Volaris"
Pros: "One of the worst experience I’ve had."
Cons: "Our flight was delayed for 3 hours! Completely ruined out plans."
Pros: "Nothing! Crew was rude and liars"
Cons: "Tried to work more with customers and try to accommodate."
Pros: "Good basic airline ALWAYS reserve your seat ahead of time"
Cons: "Softer seats more like cement"
Pros: "We were on time"
Cons: "They don’t tell you about they might take your baggage when you have your boarding suitcase and they made me to put it down saying there is no more space. But if you pay $100 pesos then magically the space appears in the upper place of the plane. They don’t put any of these on the page and we fight"
Cons: "Everything they over charge on everything and they forgot to send our luggage so I had to wait till the next flight to get my luggage to get are boarding tickets the wanted to charge us $7 dollars for each person and for each luggage they charge us $50 dollars per when it should of been $26 dollars"
Pros: "The flight was swift without a hiccup, boarding was also done in a quick manner. Volaris is always great in service even at the counter."
Cons: "It would have been nice to know the baggage allowance and that we had to check in first via kiosk before lining up to drop off our luggage."
Cons: "That they could wait for me i lost the flight"
Pros: "Nothing to like."
Cons: "Everything could be better."
Pros: "Please don't travel with Volaris, extremely old seats I felt like I was seating on a wooden board with some rocks on it. No room leg. You won't get any help from the Staff at check-in. I was charged $10 to print your boarding pass, the machines to print the boarding pass didn't work."
Cons: "Volaris need to get new seats. Volaris charge you almost for even breathing, I am not kidding. They ask you to use the machines at the airport to print the boarding pass but their logo is not on this machines that's how they make $10 on each passenger. Bad experience."
Cons: "I lost my connection because my first flight was delayed. It would be amazing if Kiwi.com would refund my unused flight Cancun-Chicago. I paid for a checked bag with Frontier, they didn't let me in the gate because I arrived 10 minutes later and I didn't get my money back for my luggage."
Pros: "I liked the boarding was pretty simple and went by smoothly. The crew was very welcoming. I was happy to know that the vessel was not fully booked and therefore, had some empty seats to which I moved to. I felt fine like any other flight."
Cons: "No entertainment but that is because it was a short 3 hour flight. Nothing else to report."
Pros: "Direct flight"
Cons: "They force to choose seats (with extra charge), they charge for kids, for stroller, for baby package, for check-in in gate, for carry-on, for lougage, don't breathe too much air they might charge you extra."
Pros: "Everything was fine. I recommend Volaris."
Cons: "Long walk to boarding gate."
Pros: "nothing of the flying company I liked the bags have cost, the snaks also have terrible cost company I do not return to travel by volaris"
Cons: "nothing of the flying company I liked the bags have cost, the snaks also have terrible cost company I do not return to travel by volaris"
Pros: "First time in my life that I've never been offered even a glass of water on a flight. I know this is a budget friendly airline, but on a 3 hour flight from Los Angeles to Guadalajara I would have appreciated a small cup of water."
Pros: "The flight was on-time. The plane was clean, the toilets were clean."
Cons: "The Food service was very slow, we didn't have enough time to eat. We got seats with no window, it was uncomfortable. Not enough space to strech the legs."
Cons: "That it wasnt a real ticket and i had to buy one at the airport. Help was useless and everyone pointed fingers at each other. If volaris made a mistake that is irrelevant... i gave my money to you guys not them and you as a middle man did not live up to your part of the bargain"
Cons: "We had to pay $150 I’m extra charges for our luggage and carry-on."
Cons: "Everything was the worst experience ever"
Cons: "No real food"
Pros: "Overall flight journey was good and on time"
Cons: "The ground staff before we could do our boarding did not allow us to get to the counter even when informed that we had done a web check in... But she was insisting us to pay for the checkin fees to collect our boarding passses which was not professional"
Cons: "People were rude and inconsiderate of our age and ability to move on our own. Being threaten to tip or our tickets would be cancelled is bullshit!"
Cons: "Kiwi lost my reservation I lost my fligh"
Cons: "They checked us in, at the 2:00am boarding time they told us there was something wrong with the plane and they had fix it. Finally, at 6:00am they canceled the flight. We won’t be booking volaris again."
Pros: "Primera y ultima vez que volamos con Volaris. Espantosos asientos tan cerca de cada uno. Parece qur estan transportando animales."
Pros: "I want to request help for a refund please. Advise"
Cons: "The poor custumer service. They ruined my vacation and didn't care"
Pros: "Comfort was ok"
Cons: "No free snacks or Water."
Pros: "The crew was very nice and attentive."
Cons: "The flight was 2 hours late. It took too long to board once it started. We had to take a shuttle to another building and stand and wait for 20 minutes in a line on a ramp. No option to purchase a sandwich on the plane, nor real food options in the terminal"
Pros: "On time"
Cons: "Short leg room"
Cons: "Es la última vez que vuelo en volaris atraso de 3 horas y los asientos son para enanos mido 1.88 y es imposible estar cómodo con la distancia que tienen entre los asientos."
Cons: "The space for the legs in the airplane is too short!!!"
Cons: "I had to book a new flight and pay out of pocket for the mistake condor did, I requested a refund"
Cons: "The flight was an hour late, plus it seemed chaotic and the crew was rude ."
Pros: "Always in time. Clean planes, comfortable enough. You dont pay more of your original price if you follow their rules. Can't complaim about anything."
Cons: "The snacks you can buy. Small selection, and not always available."
Cons: "Theta charle you even for watter"
Cons: "The flight was more than 1h late and the whole time showing as "On time". No information provided."
Pros: "The price was better than any other airline."
Cons: "The flight was delayed more than an hour and the airline people didn't notify the passengers. The food options on board were poor and expensive."
Pros: "It was the offer with the best price, and the transit through the San Diego Tijuana bridge was good."
Cons: "Both flights were delayed for 1 hour. The web check-in did not work, so I was not able to select my seats."
Pros: "Faster and excellent trip."
Cons: "I was waiting long time to check in and take my tickets."
Cons: "The flight left 2 hours late."
Pros: "On time and fare"
Cons: "Everything is extra even water. Crew attitude and lack of professionalism of check-in people."
Pros: "Dirt cheap"
Cons: "You get what you pay for (and nothing else). Often delayed and always a cluster$&ck, Aerobus is like a flying greyhound bus."
Pros: "Flight was on time, boarding was quick. Exchanging seats was not a problem."
Cons: "They did not have blankets and it was very cold during the flight."
Pros: "Comfy chairs and we were in boarding group 1"
Cons: "There was what seemed like a high school trip going who'd paid for express service so all three people at the check in desk we're dealing with them for ages - they were very slow. There should have been at least one of the 3 taking the regular queue since it was huge and we'd already been waiting for ages when all the teenagers showed up and got to skip the queue"
Cons: "Poor customer service, terrible check in and boarding procedure."
Cons: "Both legs of the flight delayed by 2 hours or more in a domestic flight!"
Cons: "Domestic flight delayed by 4 hours with little follow up or information to clients. On top of that my daughters baby stroller got broken even when we delivered it at the airplane gate. Not flying them again!"
Cons: "To: VivaAerobus Airlines I requested a mobility chair and was denied, however they did get a chair for my grandma at the airport. I was told by my grandma that there was a portion of the walk to the gate that she had to walk, she made it, but she got tired. This is not professional at all."
Cons: "Crew is always late. Felt like we were thrown into a box and rocketed through the air. Handled my bag horribly. Was covered in mud in arrival"
Pros: "Very friendly and welcoming crew."
Cons: "Service was great!"
Cons: "No way to get a refund, which seems crazy in light of the COVID-19 situation."
Pros: "the fly was delayed and the seats are too crowd"
Pros: "Quick, expedient checkin & boarding"
Pros: "The crew was amazing seats very comfortable!"
Cons: "The flight was fine the way it was."
Cons: "Communication! Flight was delays over 5 hours. The flight changed from delayed to on time twice throughout the day."
Pros: "We got VIP Boarding without choosing in advance."
Cons: "Very little legroom, seats were not reclinable at all, not a single snack included. Cheap."
Pros: "Able to fall asleep as soon as possible during my flight."
Cons: "For starters, when I checked in I was charged for a damn carry on!?!? Super unexpected expense, and in my opinion wrongfully executed. I was told that I had to pay for my carry on or else I could not board the plane. When I asked why, he said it was over the limit, I weighed it and then he said, u have to add the other small bag too. — THE OTHER SMALL BAG WAS A BAG FILLED WITH SOUVENIR ITEMS PURCHASED AT THEIR AIRPORT PRIOR TO ME CHECKING IN! I explained that and of course nothing happened. The viva aerobús person that ran the register is called Jose A. Carrizo #21 badge. 31/12/2021. - The problem is not the amount that I paid, but the fact that customers before me were not asked to pay, even though I could clearly read the numbers on the scale as they weighed it. My bag weighed 10 kg exactly. i weighed it when I packed it. And the other bag was a bag used to carry around souvenirs from the airport. I think this was a bad way to do business and I’m simply not happy about it."
Cons: "These guys are doing well!!!"
Pros: "They gave me a free checked bag! When I took out my credit card to pay for it, he said "No, es un regalo (gift)." How nice for a budget airlines!! May have been due to the holidays, but Volaris just charged me MORE for a bag during the holidays. We boarded on time and landed early. Our baggage came fairly quickly as well. Those are important things to me (especially if I have to catch a bus or a connecting flight) I'll definitely use Viva Aerobus again!!"
Cons: "The seats were pretty cramped, especially if you're tall. But that's to be expected. What I thought they could've done (and this goes for all the cheapo airlines) was at least offer us a cup of water. I mean, come on!"
Pros: "I didn’t get chance to flight . They changed departure time . At the first time when I showed up at my gate 17A , 50 minutes before the departure there was a lot of people waiting for flight to Hermosillo , not the Cancun. ( wasn’t any information about Cancun flight on information display) When I asked crew from desk about my flight to Cancun they told that I need to wait for announcement . I left for 20 minutes , when back 20 minutes before my departure time on my gate crew told me that my flight it’s gone. I didn’t hear any announcement about it. They didn’t change me for another flight , only the told me that they can change my ticket for the flight which is 18 hours later."
Cons: "Everything need to improve"
Pros: "Flight in time"
Cons: "1. Couldn’t do web check-in 2. When picked my seat in vivaerobus website , emergency seats were not indicated, as a result, i got exactly a seat infront of the emergency seats line. Not only my seat wouldn’t lean, it was also less than 90 degrees. I was terribly uncomfortable the whole flight!!!"
Cons: "We ran 5 minutes late and were not allowed to board our flight because there was NO ONE at the ticket counter to check us in... And just fly is saying that we cannot use our return flight tickets, so we have wasted almost $1000.00 Unbelievably poor service at the point!"
Pros: "The crew at the front of the airplane were friendly"
Cons: "When sitting at the back of the plane there were some girls with 3 beer cans each playing loud music and it woke up my child. I asked the flight attendant to tell the women to turn down there music and she said no she couldn’t do that if I didn’t like it to tell them myself."
Pros: "Crew was very helpful and willing to sevice us. Pilot was very kind also."
Cons: "Only a bit more smooth flying, but this is out of our control."
Pros: "It was above my expectations"
Cons: "They made annousments only in Spanish while boarding"
Cons: "Boarding took just too long"
Pros: "Good seating."
Cons: "They should add charging ports to their aircrafts."
Cons: "Delayed as usual"
Pros: "The crew was excellent. Leg space was not good. There was very little space for me to get situated."
Cons: "Just the space between the rows of seats."
Cons: "So late"
Pros: "Boarding was really fast."
Cons: "The airline isn’t honest about their delays and the seat space is too narrow, tall people don’t fit."
Cons: "Delete 2 hours very bad"
Cons: "They didn’t let me board."
Pros: "Left on time and arrived on time, both legs of the trip"
Cons: "Seats don’t recline. No option for entertainment. Very limited food options for purchase Meal tables were dirty"
Cons: "Not good organization while boarding, too much turbulence, very uncomfortable seats"
Pros: "The plane was clean and fresh and the snack options were great"
Cons: "Maybe if we had more space between seats because the passenger behind me kept kicking my seat and I was unable to rest during the flight . It really irritated me and made the flight unpleasant . And there were too many kids being loud."
Pros: "The crew were considerate, helpful"
Cons: "Only junk food to purchase and it was a long flight"
Cons: "Great service, I really recommend. Un servicio muy bueno"
Cons: "We were delayed but they didn't tell us till 45mins before the flight was scheduled to depart. Other than that everything else was good"
Pros: "Very much on time nice crew and in land excellent people"
Pros: "good choice of snacks and food, good entertainment options"
Cons: "vegan friendly food options"
Cons: "The flight was Delayed 1 .1/2"
Cons: "This airline is always delayed and it’s always too much. This time was 1:30 hours late and we were standing 30 min more in the destination. So. This airline is the worst"
Pros: "Nice Crew, Comfortable, new aircraft"
Cons: "They have all these rules about baggage and carry-on, but don't apply them. Take whatever you want."
Pros: "Everything was average. Nice new airplane though."
Cons: "They lost my bag on a single non stop flight. 60 minutes in baggage claim until someone showed up. They needed 24-72 hours to find it. No idea when they would get it to me. No compensation for the things I needed ok vacation while they look."
Pros: "The crew"
Cons: "Seat could be a bit more comfortable"
Airlines flying to Akumal have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Akumal
Masks required on board, masks provided on flights to Akumal
Social distancing seating
Middle seats unavailable to book on flights to Akumal
Testing for antibodies, testing for symptoms for flights to Akumal
Waiving of change fees. Search flexible flights to Akumal