Poor customer service, not keen to do the job, almost rude, no courtesy or even interest in customer service what so ever !
Me and my family had a flight from Dallas USA to Amman Jordan and as a foreign passenger I thought this company would be good because it has a direct flight but You can’t imagine how much we are disappointed from Royal Jordanian it’s something unbelievable. It was a nightmare and a crazy experience that we had since we got seated in the airplane. The flight attendance was being rude with pretty much every passenger in the airplane. We were a family of five members, during the flight, my sister started bleeding from her nose. It wasn’t one drop or two drops. It was a bad bleed. We asked the flight attendance to help and get us some napkins or any first aid tools. She saw my sister bleeding and She saw us panic and she said she will be back, but she never been back. We never seen her after that all along with our flight!!!! What is that Royal Jordanian !!!????? we tried based in our knowledge to help her and put some napkins. We kept her head up for pretty much two hours, and some of the passengers help us with water and napkins as well to clean her up, but we didn’t get any kind of help from the flight attendance. What a crazy attitude what a crazy customer service it’s more than the word Bad. !!! is that how you deal with a medical condition in the airplane? Are you guys care about the passengers? I have never ever experienced this bad customer service in my entire life. I never even think that this would happen in the airplane without getting any help from the flight attendance. Do you guys care about human rights? Do you guys care about passengers? Do you guys care about somebody bleeding in the airplane and need a medical assistant???!!!! what the hell is that Royal Jordanian?!!!!!!! also during out fligh , one of the flight attendance her name is Sarah was screaming and yelling on my mom , my mom is an elder lady, and the flight attendants was asking her what she want to eat, but she was yelling. I called the flight attendant and I told her nicely please can you lower your ton when you talk to my mom you don’t have the right to yell at her. She said well I was working all day with other flights and I’m exhausted. I told her this is not my damn business. You can’t have this excuse to be yelling or being rude with the passengers and you can bend a little bit and talk to her nicely. You can’t just keep standing and yelling at her. If you can’t hear her while you standing how do you think she will hear you while she’s sitting if you need something you have to bend and get closer to her and talk to her you can’t scream or yell just like that she gave me a look and she just left. Royal Jordanian, you don’t deserve a penny for your ticket we are a family of five passengers We paid over $7000 for the ticket just to get a bad customer service and bad behavior with my sister medical incident I will make sure my experience will reach to the highest position in this company. No one will accept this kind of behavior or attitude. No thank you,
I originally purchased and selected window seats G12 and L12, and I also placed a bid for K12. These were the seats I specifically chose and paid for. However, I have now been reassigned to D11, E11, and F11, which are middle-row seats. I did not purchase these seats, nor did I bid on them. Due to a medical condition, I am unable to sit in middle-row seats. Sitting in the middle section causes me to become dizzy and nauseous, and I may become sick during the flight. This is the reason I specifically purchased and bid on window seats. I respectfully request that you restore my original seat assignments or provide comparable window seats. If this is not possible, please refund the amount I paid for the seat selections so that I can make other arrangements. I have attempted to contact your customer service multiple times without success. I called approximately ten times and also tried calling your office in Jordan, but I was unable to reach anyone.
Excellent There was no hot beverages in the last hour
We were waiting at the counter for over an hour. Then they moved all employees to the inside. At that time it was about one hour and 15 minutes to the flight. They left us without help. Flight departed 20 minutes earlier than published. I guess they sold our 3 seats to other customers and bumped us. We did not fly. No customer service no help no answer.....
They did not have my AA status (Platinum Pro) in my reservation. They don't accept KTN at Dulles so I could not go through TSA Pre - terrible....
I like the boarding on time , I like the respect from the male flight attendant but the female attendant could be better. Didn’t like the food
Plane is old and dirty. My recliner wasn’t working and I was in business class. And my entertainment kept freezing up Plane needs serviced and better maintained. And you may need to teach the crew a little customer service.
Staff were rude! Chairs are incredibly small! Comfort was minimal and food wasn’t edible.
It was a very stressful trip for me and my husband, main reason for the discomfort, kids behind our seat kept kicking the seat behind , screaming all the time of the flight , the seat in front of us has a kid with autism and a young sister with the dad , a nonstop all the 12h hours flight screening jumping overhead, stuff in his hand almost dropped on us and we have to be on alert for any move, I do understand that there will be kids but the thing is no one of the staff even bother to came near the seat and find solution , I believe there has to be a way to seat family with kids ,I’m a person who travel long distance almost every year and I used to take mostly air Canada, Lufthansa,British airways. I figured to use Royal Jordanian this time but it looks it wasn’t the right choice for us and I hope we don’t have to deal the same on our way back.
