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We supposedly bought and extra comfort seat but they don’t have true Econ plus seating.

Very friendly airline staff 👍👍 Please consider offering some premium snacks (e.g., mixed nuts) in for the 5-hour flight in addition to the breakfast service.

Very friendly cabin crew and great comfortable in-flight experience. Check-in experience at SFO can improve if a separate web check-in/bag drop line can be added.

The only thing plus on this flight was the crew. They made me feel welcome and took care of me on the flights. The biggest issue is that business class always boards first on all airlines. There needs to be separate doors for business and premium class to enter. I had to wait over 40 minutes for economy to be boarded. I didn’t pay 5000 dollars to wait. The other issue not enough food choices , no sandwiches or snacks in between - what the hell. I would never travel this airline again.

Roomy seats and crew is pleasant. Vegi food can be a lot better in terms choices. Inflight entertainment needs to have more options especially for 13+ hour flight. Very nice and warm blankets and seats are roomy than other A350 aircraft’s. Swift boarding and crew is pleasant to deal with.

Boarding had poor communication. Passengers didn't get clear directions to prepare for Boarding. The plane was an older model which had some issues with operating the seats (the staff was great). Due to age the seat cushions were compressed and less comfortable than expected.

Fiji Airways always goes above and beyond. If anything I'd say the food was less enjoyable than in the past. But that in no way lessened the experience with the cabin crew or the excellent attentiveness and service they provided throughout the entire trip!

Again, Fijian hospitality was genuine, very comfortable, only improvement would be the entertainment. Why Do they only have 5 episodes of TV shows and from like season three...

They will look to squeeze every penny they can out of you!! Pick your seat$$...bring luggage$$$$... if they could charge you for the air on the plane they would!!

The part that really made for a poor trip was that we checked luggage, and it took 1.5 hrs. to get our luggage. This made it so we barely got to our next flight. We were the last ones on board.

I used by Skymiles to upgrade to First so that I could comfortably work using my laptop. But WiFi was intermittent and unavailable for long periods. I feel like I wasted 70,000 miles :(

Great as one can be for a one connection 6 hour flight

Packed flight and not sure why dinner service would start at midnight while passengers we’re trying to sleep

The gate attendant was not clear w message on flight delays.

Chairs don’t recline and the ones that do recline, barely do recline. It was most uncomfortable flight i ever been on.

Good but not on par when compared with foreign flag carriers.

Good service but not on par when compared to foreign flag carriers.

Mechanical delay of 2 hours without telling us Canadians of the potential compensation for this delay. As this caused 2 out of three people in our travelling party to miss their connecting flights until the next day.

Bathrooms dirty sinks clogged. No one seemed to clean them. Plane very old

It wasn't really their fault it was the horrible winds and we just got unlucky.

Despite having numerous passengers held up by American Airlines delays. Qantas (an AA partner) closed boarding with 0 flexibility

Boarding , crew and meals were all amazing. Couldn't wish for a better LOOONG flight from Dallas to Sydney .

PREMIUM ECONOMY - excellent !Brilliant new plane. Excellent tv catalogue. Good food. Good communication and service from all friend Australian crew. Good communication from captain. Best travel experience in years.

I couldn't hear all of the announcements. It was nice when they put them on the screen.

Loved the staff. The economy seats could have been bigger.

The food was terrible. And the flight attendants were very rude. One flight attendant wouldn’t help a passenger lift their carry-on. Another flight attendant wouldn’t give a man an extra blanket. And they walked by not even looking at the passengers to see if they needed a glass of water.

Delayed and missed connection, was not re-booked like other travelers so ended up being stuck for several hours due to no one handling my booking.

same as previous comments. i hate being on a plane that long. no problems w/anything else.

Much better than I expected for such a long flight.

Good - better than other airlines in terms of food and seat comfort.

The seats were very uncomfortable. I paid for the front economy. i swear they added a row of seats in there. It was so tight, that I could measure the distance between my seat and the one in front from my elbow to the tips of my fingers plus six inches. The seat cushion was completely worn out. The dinner was very good. Thank you for having a vegetarian option as a standard. But breakfast was nothing but sugar. that's not food. The crew was crabby and rude, especially in regards to coming to the back gallery. And the entertainment choice: why would you put violent movies on the choice? the Godfather? Some movies with black women being beaten over the head with clubs? What the heck? You know that when there is a movie on a plane, everyone gets to watch it. Why choose the most violent titles possible? The total number of movies were very limited, and the television, even more so. No games were available on the set. The wellness section was nice, thank you. I appreciated a galley in the middle where I could stand. The seats were unbearable.

Easy of boarding, helpfully staff at check in, surprisingly comfortable seating

My flight time was changed without any notification to me which ruined my time sensitive plans so I ended up completely changing my travel plans and no reimbursement.

Terrible. Our first time back on United for 10 years, the seats in Polaris class are small and uncomfortable. They have squished too many people in to get more $$$. The staff are not friendly and not wanting to accommodate. I asked for two salads rather than a main meal and was advised no we wont do that. Then asked what I would like for breakfast and given something else anyway. I will not be flying United International anytime soon.

Food should be changed in menu Many muslims travels in this airlime they need to add one Halal meal

Smooth flight. As always dinner could have been more generous. Breakfast was great.

Moody attendants that can barely look up at the passengers. I’m all for people having an off day, but you can tell some Untied Airlines Employees have lost their zeal for their jobs

Great checkin experience and flight crew were very friendly and helpful

Staff did not care, and very clearly did not want to be serving passengers. Requests were ignored repeatedly. Toilets filthy. Bins were just trash bags hung around the place that were never emptied. It was a challenge to even get a glass of water on a 14 hour flight.

Got automatically assigned a middle seat, unless I fork out extra money for seat assigment.

Fine. No announcement for Concierge Key to board. Not a big issue just pointing it out.

Totally uninformed of the situation. Not yet sure about compensation. Highly disappointed.

I was traveling alone abroad for the first time and the staff was not helpful and rude at times.

Baggage allowances are terrible and the experience of only being allowed one bag and paying so much to take sporting equipment to a known ski area should be addressed.

Bad food, small seats that didn’t recline. I thought I was buying a quantas ticket so I feel like I got scammed

Worst seats I’ve ever had !!! The seats were very narrow and uncomfortable and misaligned with the seats in front of mine leading to bottom of the seat in front of mine pressing on my legs for 15.5 hours !

DO NOT BOOK THROUGH AMERICAN AIRLINES IF YOU HAVE ANY ADDITIONAL NEEDS. Great flight, crew etc. it wasn’t full so had space to stretch out Only downside was there was no GF option for my partner. We booked through American and it was a Qantas flight so despite contacting both airlines to confirm, she didn’t have a gluten free meal for the 16 hour flight (nor the flight in the other direction). The flight attendants did their best to accommodate but it was not super substantial.

Crazy seating issues. We got seated far apart. Offered middle seats at a premium rate. Why is a middle seat now the expensive seat? Baffling.

The food at Admirals Club was really great Pijamas were a nice feature The flight attendant was very nice and great attitude The aa.com does not work well specially internet service Overall a very good flight .

Flight a little late. Entertainment system didn’t work for first hour. Toilets dirty after 2 hours. Is there no one assigned to clean them?