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Pros: Just expect the bare basics: - thin lightweight seats without adjustment - Limited legroom - no entertainment - pay for food and drinks Attentive crew.

Cons: Boarding staff was rude Bus transport from plane to terminal

Pros: Friendly and helpful

Cons: More leg room

Cons: Delayed

Cons: Everything was perfect I’m so glad to have another airlines besides American I will highly recommend your airlines to all flying abroad

Cons: Boarding zones is confusing. What does boarding zone "basic" mean?

Pros: Safe trip and very nice crew.

Cons: Something to work on is organizing the flights in order when you are checking in. I arrived and it was a mess, we didn't know where to go and which line to take. Please make sure you put signs so we can follow and be more organized.

Pros: Wonderful hospitality, excellent service!! Clean, well thought meal service.

Cons: Hoping that this will continue!!

Cons: No mechanical failures or delays would be nice

Pros: Everything but the smiling, smile more !!

Cons: everyone needs to smile more. This is the job they chose, a smile goes along way!

Pros: Nothing

Cons: Flight delay over 7 hours

Cons: Our family of 7, with 5 kids aged 7-14 were spread over the plane. It has been awhile since I flew AA...No entertainment system like United Airlines.

Cons: This is my first time that I travel to US form dec 18 and have to pay for luggage. I can understand if that’s a company policie, but maybe I can flight in another airline that’s doesn’t have any variable fees.

Cons: Delay that caused us missing the connecting flight.

Cons: Only one mini bag of prezels for a 4 hrs flight. Only 5 movies to watch. Terrible experience!

Pros: United canceled this flight.

Cons: If United didn't cancel this flight and then rudely answer questions about a full refund.

Pros: The crew was great.

Cons: On our way to Japan, the flight didn't wait for us though we were on the ground. We had 4 h lay over and missed it by 20 min which was by their system confusion. We missed our christmas plan and business prep time in Japan. Then on our way back, the plane turned around to the gate to pick up customers causing 40min delay. Made us furious. They gave us $200 credit each for our missing flight but we think we deserve more.

Cons: movie selection could have been better.

Pros: Good Crew. Landing was very smooth

Cons: line to drop bag was so long!! but on the plus side, we were through it in an hour and didn't miss our flight!

Pros: That it got me where I needed to go.

Cons: The crew, the food, the tv capability, the amenities. Overall it was the worst international flight I have ever been on. They confiscated my unopened beer I purchased after security point. They had me assigned to a wrong seat, so I had to fight my way 20 rows up as people are filing into their seats. The hot towel to clean your hands was dry and cold. The roll was hard as a rock and cold. The crew was rude and unapproachable. It took almost 3 hours to get them to reset my tv and when she finally did it glitched the whole time I tried watching it. The croissant was literally cooked to the paper and had to rip apart Croissant to get the paper off. They didn't serve the cocktail as promised. It was a pretty poor performance on all levels, and if this survey truly means anything, I hope this gets remedied.

Cons: Boarding zones is confusing. What does boarding zone "basic" mean?

Pros: None stop flight

Cons: Delay and unorganized boarding.

Pros: Nothing at all.

Cons: Not run late, have entertainment on board and provide better snacks.

Pros: Everything was on time considering the heavy Holidays travels.

Pros: It was difficult to find something to like.

Cons: Everything could have been better. The terminal out of Charlotte looked like a bus terminal, unacceptable for AA since it is one of their hubs. I understand it was a busy holiday weekend, but the airline should have been better prepared for our arrival. While the pilot did an excellent job in getting us in NY on time after airport delays on departure, AA must have not had enough staff working when we arrived. Customers waited over 30 minutes for bags to arrive, which arrived at a different belt than what had been originally scheduled. There were no AA staff in sight when we arrived in NY either. I will do my best not to fly AA again.

Cons: Got delayed

Cons: Hopefully upgrade on monitors (touch screen was not working),

Pros: Everything was on time and ran smoothly. The seats seem to have more room than most airlines. They were generous with drinks and snacks

Pros: All was great!

Pros: Crew was quick to help.

Cons: long flight -- 2nd cup of coffee

Pros: Just ok

Cons: update the gate info correctly and immediately. I was directed by app to go B5A but actually it is B5 gate in SEA-TAC

Cons: Broken monitor and seat

Pros: Movies

Cons: Comfort. Jetblue offers betwee seats ne apacing betqeen rows

Pros: Seats were ok

Pros: It was quick.

Cons: The plane could have arrived on time, made sure everything worked fine, and got me to my destination like they said they were going to... instead, stand by for a different flight was not what I paid for... but it is what I got.

Pros: good service

Cons: More leg room

Cons: The flight was delayed so I have to re-book my whole trip. I was being told first that I was going to make my connecting flight, and then rushed to the new gate due to terminal re-assigned, and then told that I won't make it to the connecting flight so I have to go to the re-booking counter. And then at the counter being told that I could have made it. Very confusing.

Cons: movie selection could have been better.

Pros: That it got me where I needed to go.

Cons: The crew, the food, the tv capability, the amenities. Overall it was the worst international flight I have ever been on. They confiscated my unopened beer I purchased after security point. They had me assigned to a wrong seat, so I had to fight my way 20 rows up as people are filing into their seats. The hot towel to clean your hands was dry and cold. The roll was hard as a rock and cold. The crew was rude and unapproachable. It took almost 3 hours to get them to reset my tv and when she finally did it glitched the whole time I tried watching it. The croissant was literally cooked to the paper and had to rip apart Croissant to get the paper off. They didn't serve the cocktail as promised. It was a pretty poor performance on all levels, and if this survey truly means anything, I hope this gets remedied.

Pros: Crew was quick to help.

Cons: long flight -- 2nd cup of coffee

Cons: Nothing. Perfect flight.

Pros: Just ok

Cons: update the gate info correctly and immediately. I was directed by app to go B5A but actually it is B5 gate in SEA-TAC

Pros: the plane didn't crash.

Cons: honesty. 29 minute flight took 3 hours. first they blamed it on waiting for luggage, then they likely realized there were no connecting fllights, so that excuse didn't work, then they were 'closing the cargo doors' for 45 minutes, then they had to de-ice as the plane had now sat for 4 hours instead of 45 minutes, had it left on time.

Cons: The seat was squeaking all the time

Cons: Got delayed

Pros: It was fine the next leg of the trip was cancelled

Pros: Crew was amazing and work diligently to make everybody feel comfortable.

Cons: Nothing. I had no issues!

Pros: The crew was great!

Cons: Faster baggage pickup at DFW

Cons: No ear plugs in my amenity kit??

Pros: Movie selection are great

Cons: The earphone jack Was not working properly have to hold the earphone plug to the earphone jack the whole flight to watch movie

Pros: That it got me where I needed to go.

Cons: The crew, the food, the tv capability, the amenities. Overall it was the worst international flight I have ever been on. They confiscated my unopened beer I purchased after security point. They had me assigned to a wrong seat, so I had to fight my way 20 rows up as people are filing into their seats. The hot towel to clean your hands was dry and cold. The roll was hard as a rock and cold. The crew was rude and unapproachable. It took almost 3 hours to get them to reset my tv and when she finally did it glitched the whole time I tried watching it. The croissant was literally cooked to the paper and had to rip apart Croissant to get the paper off. They didn't serve the cocktail as promised. It was a pretty poor performance on all levels, and if this survey truly means anything, I hope this gets remedied.

Pros: Very professional.

Cons: Excellent

Cons: It was excellent!

Pros: Crew onboard were friendly

Cons: Flight delayed by 4+ hours - Ridiculous bag system

Pros: Service was friendly

Cons: Food from Dulles to Munich was one Of the worst dishes served on the overseas flight

Pros: Safe trip and very nice crew.

Cons: Something to work on is organizing the flights in order when you are checking in. I arrived and it was a mess, we didn't know where to go and which line to take. Please make sure you put signs so we can follow and be more organized.

Pros: Flight was good and crew were good. Nothing very outstanding but by no means a terrible flight.

Cons: The in flight screens weren't working well.

Cons: More communication on the flight delay

Cons: No option to watch movies

Pros: Crew was super nice

Cons: Airline to be more user friendly with connecting to free entertainment

Pros: good service

Cons: More leg room

Pros: Smooth price getting boarding pass and we were anytime sit together

Cons: All good

Pros: individual headphones and screens for entertainment

Cons: better advise about duty free items

Cons: Seats are too small

Cons: No ear plugs in my amenity kit??

Cons: Space on airplanes

Pros: Flight was good and crew were good. Nothing very outstanding but by no means a terrible flight.

Cons: The in flight screens weren't working well.

Pros: Cabin crew was great. Was told they don’t feel they can do a good job of serving 48 passengers in Premium Select with 2 crew.

Cons: Image recognition step slowed boarding down a lot. Food and amenities on Delta Premium Select seem to be getting worse

Pros: Good seats. Crew was not very hospitable. They went by with water and didn’t give us any. We upgraded for the complementary cocktails and my husband didn’t even get a chance to get one.

Cons: More attention especially for the upgraded seats that offer complementary things. We got better service in our economy seats on the way to LA. I wouldn’t pay extra to upgrade again.

Pros: Good Crew. Landing was very smooth

Cons: line to drop bag was so long!! but on the plus side, we were through it in an hour and didn't miss our flight!

Pros: Wonderful hospitality, excellent service!! Clean, well thought meal service.

Cons: Hoping that this will continue!!