The center seat left me with pressure spots on my hips. (I’m 5’10 and 178lbs). That could have been a better experience. The good was the timing of snacks and beverages.
Pros: "Nice quiet flight"
Cons: "Crew member attitude specifically regarding passengers in the emergency rows"
Pros: "Flight crew was nice"
Cons: "They were careless with our suitcases. When we got to Vancouver, we were missing wheels on our suitcases. 2 wheels on my husband's and 1 on mine. It made it horrible to pull the suitcases."
Pros: "Crew was thorough"
Cons: "Food choices"
Pros: "Crew was great, the flight was good. Food is good but expensive."
Cons: "Free or inexpensive food options would be nice. I also prefer when the screens are in the back of the seat and I don't have to stream on my phone or pay high prices to use data."
Pros: "Crew was friendly"
Cons: "Tray tables very dirty, flight overbooked, hard to find gate agents"
Cons: "Better snacks premium members"
Pros: "Crew is always amazing and friendly on Alaska."
Cons: "There were no movie devices for some reason on the flight"
Cons: "Person next to me was tobacco smoking! And he was really obese taking up 2 seats! Airline shouldnt have noticed it and took action!"
Pros: "The upgrade to premium was kool and worth it, if the flight wasn't filled. I thought it was a filled flight so I bought the upgrade. Then after purchase found out it wasn't filled, but it was OK cause the perks were AMAZING!"
Cons: "It was a short flight so not much to say that needs to be better."
Pros: "The flight was great and the process from boarding to take off was wonderful. This was also a rescheduled flight after my other flight was cancelled."
Cons: "The seats cushions. They weren't the best. That's all."
Pros: "The flight attendants on all three of my flights were nice and helpful as well as all the employees at each airport I visited. The food was good and I had a great time."
Pros: "My bags were about 3 pounds heavier than allowed and she let me in with them. The crew is overall very nice and professional."
Pros: "Excellent and courteous cabin crew. United Flight attendants are a surly bunch of weaponized employees that seem to so hate their jobs and/or their airline... but you all know that. Life is too short."
Pros: "We left on time and arrived on time"
Cons: "No complaints"
Pros: "Free movies was great."
Cons: "Missing luggage. Please help"
Pros: "It got me to where I was going. Attendants were very good."
Cons: "Long flight delay. Seats were cramped."
Cons: "My connecting flight was late and they gave my seat away. So I’m not on the flight. Worst of all I was made to feel like it was my fault for being late"
Pros: "Staff was friendly and accommodating. I liked that they boarded the back of the plane first. Also liked the updates from the flight attendants of what areas you were flying over at the moment. Was impressed with the landing as the pilot had a nasty crosswind to deal with that rocked the plane pretty good."
Cons: "I've been on a few flights recently with headrest screens for entertainment. This plane did not have that."
Pros: "No delays; friendly and professional staff; clean aircraft!"
Pros: "Nonstop to Tampa Nice"
Cons: "My seat was changed and I had to sit by a baby crying off and on the whole trip...should always let the customer know ahead of time"
Pros: "The service from the airline stewardesses were excellent. The flight was on-time for departure and arrival. Alaska has been consistently excellent to fly with."
Pros: "Staff was awesome"
Pros: "Can’t speak for anything bc didn’t get on flight."
Cons: "15 plp in Line all arrived at 723 am our flight at 730 would not board us. Subsequently went to costumer service holding a 3 yr old in my hand to hear the supervisor state it is not our problem. The reality is it is your problem. I understand things happen but it is the job of customer service to make the customer feel better. No empathy what so ever. I am a physician that gets graded on my interaction with plp daily. I am giving her a zero. Giving a voucher does not fulfill my need for compassion. I can pay for my own Starbucks thank you."
Pros: "Got me home."
Cons: "Weather and pilot delays kept us in Seattle about an hour and a half longer than we were supposed to be. 1120pm flight actually left at 1am. Tried to find an earlier flight once we knew it was delayed the first time. No other options and then it delayed again. Part of travel I suppose and the crew was nice, just was ready to be home."
Pros: "It was my first time using Alaska, this trip. I liked your airline overall! Clean."
Cons: "On my flight home to Detroit I was seated in the back. The flight attendants did nothing but gossip about other flight attendants (good and bad), their home life,etc. One rammed me with the cart & their body, woke me up, didn't even apologize. Just felt it was rude. I pay for my flight. I was trying to rest on my 4 hour flight before I had to tend to daughter who had cancer, I need the rest. And for what I paid, I should be able to. Not listen to Alaska's drama within."
Pros: "I didn't participate in entertainment or food so I don't have a rating for those items. The flight was fine however there were two people near me that were coughing profusely. Two days after flight I got the flu I don't know if there is a way to better control this kind of thing from happening but I will be wearing a flu mask from now on."
Pros: "It was a pleasant enough flight. Planes are just very crowded and cramped these days, so not really Alaska's fault."
Pros: "We loved the nonstop flight."
Cons: "Not much in directions/instructions. Waited in check in line only to be directed to another kiosk to print our paperwork, then wait in line again. Would have gone smoother if there were signs telling that."
Cons: "crowded with no room to sit anywhere and couldn't hear announcements outside immediate area. Immigration process too lengthy and almost missed flight with 2 2/12 layover in Seattle."
Cons: "Was disappointed that my bag went to another location (Eugene?) Can get it til tomorrow morning and I have a conference to attend and no clothes..!"
Pros: "The plane was modern and comfortable, including the adjustable side wings on the headrests. In flight free wifi and entertainment was a wonderdul way to pass the time. Crew was so friendly. Flights on time and luggage retrieval was very speedy."
Pros: "Bring your own device to watch their free entertainment. It helps to download the app at home. Also bring a selfie stick so you don't hurt your neck looking down at your phone to watch the movies. They had a good selection of new releases like La La Land."
Cons: "Some attendants were snooty about second drinks."
Pros: "Crew was friendly and helpful"
Pros: "The plane felt new and was comfy. Crew was nice and the flight was overal pleasant"
Cons: "They gathered passengers before the gate to check for passports. Thought that was a strange way to do that. Once in the plane not even a snack or a beverage was offered and I was sitting in first class. No entertainment either."
Pros: "Flight attendants were pleasant. Overhead compartments were ample."
Cons: "Looong boarding, looong taxiing & too small spaces!"
Pros: "Boarded and left on time. Short flight so I can't speak to the food or entertainment offerings. Crew was pleasant although probably at the end of a long work day. This is no small thing for people who must deal with the public all day in a small space. It was appreciated!"
Cons: "Nothing to complain about. Nice quick and efficient hop."
Cons: "Of the 4 my flights between SFO and SEA in the last 3 weeks exactly none departed on time."
Pros: "Attentive staff. Clean and smooth flight."
Cons: "Again wish Alaska offered complimentary meals at the price we pay for a ticket but understandable! Somewhat clean and slow to board."
Pros: "don't know if it was the time of the year but there was more open seats which meant we weren't crowded going to Seattle and coming back home to SLC. Great assistance, nice people, smooth flight."
Cons: "Can't think of anything"
Cons: "Baggage fees Rude staff"
Pros: "Punctuality of the flights from TPA to SEA (and back). Headrests had folding flaps that made napping comfortable (forgot my neck pillow). Luggage bins overhead were large to accommodate wheeled carry-ons."
Pros: "The flight was great. I really enjoyed it. Very comfortable and did their best to ensure the same."
Cons: "Actually there wasn't anything I could say I disliked about the flight."
Cons: "I was three minutes late to check in and missed the entire trip -"
Cons: "Boarded early because of disability, crew unable to assist in placing carry-on in overhead bin (bad back, medical reason or other excuses). Intermittent "rough flight" Lavatory - not flushed when entered, reported to crew. Problem ?"
Pros: "The power plug to charge phones or tablets"
Cons: "Didn't like the fact that I couldnt choose a seat until 24hrs prior to my trip.."
Pros: "Seating was good, plenty of room with electronic outlets for today's traveler."
Cons: "Should have free WiFi on all flights"
Pros: "Non-stop flight from Seattle to Tampa was comfortable and uneventful. Service was good."
Cons: "Arrived at 5:00 am for an 8:30 am flight. Not enough agents and there were a bunch of minors flying ahead of me so lines were long to pay for and check my bags. The flight was delayed slightly leaving due to a "maintenance issue." Two workers pulled up in a minivan and boarded the plane to fix it. I paid for premium plus seating which was spacious but the guy in the aisle seat had a brace on his shattered knee so getting in and out to use the bathroom was still an ordeal--should have saved myself the $50. When we arrived in Tampa their was an issue with aligning the jetway to the plane's door--we stood around for 10 minutes waiting for that to be resolved before we deplaned."
Pros: "The crew was amazing and helpful, the plain was clean and pleasant flight"
Pros: "Amazing crew"
Pros: "Crew was amazing, seats were very comfortable"
Cons: "To leave on time"
Pros: "Quick easy boarding"
Cons: "Seats are so cramped now!!"
Pros: "Great job accomodating my disability."
Cons: "The pre-boarding was very chaotic."
Pros: "The crew on southwest is fantastic, and I enjoy the fact they have no assigned seating."
Cons: "I wish the snack options were better. But otherwise had a very good experience flying southwest"
Pros: "Easy smooth flight."
Cons: "Seats barely recline. No charging station"
Cons: "bumpy flight, unavoidable-love swa"
Cons: "Plane was way too cold"
Cons: "No WiFi so no free tv"
Pros: "Boarding was smooth and quick for as full as the plane was. Crew was great!"
Cons: "Was warm when we boarded and even hotter before we took off."
Cons: "The flight was delayed"
Pros: "The crew was adequate, reasonable friendly."
Cons: "The seats on this Southwest plane were significantly narrower than on our outbound flight. Thus, this was an uncomfortable flight for over 3 hours. We were delayed 40 minutes apparently due to a need for oil. Seemed like a long time for such maintenance."
Cons: "The process of rescheduling our flights to compensate for your faulty equipment."
Pros: "Great non-stop flight!"
Cons: "More pretzels or maybe a bottle of peanuts"
Pros: "Everything about the flight was amazing"
Cons: "The WiFi was not in service"
Cons: "WiFi wasn’t working"
Cons: "The computers went down nationally so there was a delay. No big deal, that out me in an earlier flight, thank you Southwest airlines!"
Pros: "The crew was funny, and generous"
Cons: "Guy was crazy, asking for so much stuff, smelled, frantic, lost his keys, tooks up 2 seats, ate his fast food and messed all over, kept farting, kept staring at me, creep vibes"
Cons: "Screening kids. Nothing done about it Late taking off. Flight crew not on time Long wait for luggage"
Pros: "Fast travel"
Cons: "Obnoxious steward trying to entertain with lame jokes."
Pros: "Smooth flight. On time departure and early arrival. Friendly crew. Good prices."
Cons: "Boarding process needs to go. Let me pick a seat when I book a ticket."
Pros: "Crew was nice"
Cons: "I got sick cause of turbulence"
Pros: "Had an early morning flight, boarding started on time and was very quick and easy. I was able to get a good seat on the plane pretty easily. Also, deboarding was easy and efficient."
Cons: "The planes are always too cold."
Pros: "I noticed that there was bad weather, and the captain made small turns along the way to avoid them and have a pleasant flight. Thank you!"
Pros: "Southwest--pilots made up time."
Cons: "Leaving an hour late."
Pros: "Always a good experience when I fly on Southwest. Got to watch entire MLB All Star Game during the course of the evening."
Cons: "Delay in Columbus. Didn't get into Tampa until after midnight."
Pros: "The wifi"
Cons: "There was no food service due to turbulence so that wasn’t good besides that everything else was good!"
Cons: "The flight was advertised to have the seatback on board TV and there were none."
Pros: "It was a very smooth flight"
Cons: "It left late"
Pros: "Ease of boarding and amenities on the flight"
Pros: "like the flight, all where well except I was sitting somewhere else, I was traveling with my wife. Jose"
Cons: "Loud sound of air even before we taxied. Very annoying."
Pros: "Flight was quick boarding organized, 25 wheelchair people got on and 5 that needed wheelchairs got off so that was interesting."
Cons: "People lied to board early."
Pros: "timely departure, no major delays"
Cons: "landing was a bit rough. staff should inform customers that any seat is available to sit in once on board the aircraft. a ‘friendly reminder’ would serve those who’ve never travelled with southwest before"
Pros: "Choosing my own seat."
Pros: "Personnel always seem friendly on Southwest"
Cons: "Can't get better in the first 60 seating positions even if you click in exactly 24 hours ahead"
Pros: "The cabin attendant came with drinks and snacks several times. She really brought a special snack to a crying, squirming toddler. I can only hope the rest of the cabin had service as great as we did in the front."
Cons: "Entertainments options."
Pros: "Not a full plane, early arrival, great flight attendants!"
Pros: "Crew was great"
Cons: "Flight delayed because SW over-schedules their gates. Lease more gate space at PIT."
Pros: "Crew was great"
Cons: "Gate was overflowing with 2 flights waiting. Perhaps southwest should rent another gate or two at PIT airport. This is not the first time. Seems like gate overcrowding is now standard practice for southwest. Also, flight was delayed because gate is overcrowded. I used to love SW Air because they were on time. No weather delay. Just scheduling at gate."
Pros: "Our flight was delayed three times due to weather. Our flight attendant was so great and had us all laughing before takeoff. He went the extra mile to make our delay seem mot so bad."
Pros: "Clean airplane. Nice crew. Smooth flight"
Cons: "No entertainment. Small seats"
Cons: "Beyond delayed and there was no explanation from crew other than sorry. Bad traffic."
Pros: "Excellent service and fast flight, no turbulence"
Cons: "Not applicable"
Great flight. On time and service was excellent. Nice crew.
Baggage handling was very poor Arrived in a later flight and spent over an hour then inquired about my baggage and then filed the claim Agent already new that my baggage is not coming in the same flight we’re on !!! Finally two bags were delivered after 1 am
Delayed over 2 hours and my bags have been lost in NYc
Pros: "Seat was comfortable. They did not assign seats had to wait till last moment to get seat assignment. They were trying to get us to pay extra for it"
Cons: "Early seat assignment"
Cons: "Nothing. Everything was amazing."
Pros: "Older female flight attandant was amazing. Great crew!"
Cons: "Flight was 3 1/2 hours delayed. In-flight entertainment system didn’t function. They didn’t perform a beverage/snack service. Very poor overall. Disappointing."
Pros: "Crew and seat were good."
Cons: "TV was broken."
Cons: "landing was smoothest I've ever experienced."
Pros: "The seat was good, snacks is good."
Cons: "I wish the crew would did a little more to ask the people behind me stop playing the loud music and talking loud. Also rap music with bad language with children next to it is not a good idea. I actually like rap but not listening loud with the speaker on with kids in the plane is not considerate."
Cons: "Wasn't their fault but it was a pretty turbulent flight. It's winter and we flew NY to Costa Rica, this is expecteddue to the wind, in the winter, in warmer climates. you could tell the pilot was doing his best to avoid turbulence though & the staff were ultra professional."
Pros: "Aircraft nice, clean and modern"
Cons: "Entertainment had technical issues."
Pros: "Leg room and personal item room under the aisle seat is good. Crew was good. Flight was on time. There was room for carry-on bag this time."
Cons: "Wrong terminal info in JFK air train. Wrong gate info on JFK monitors. Wrong flight info on Gate monitor (bermuda instead of burbank). Seat TV stopped working. Narrow seats. Food sold before drinks, drinks should be first. Rear deplaning never worked due to some problem. Laptop space cramped."
Cons: "The flight was delayed for like an hour"
Cons: "Landed half hours early and had to sit on the plane until there was an open gate. Really?????! Punished for being early! Give me a break"
Pros: "Staffs was very attentive and sweet. They made sure I was ok, provided snacks and drinks. Pilot said hello to me and my sister and we had a short chat, I felt very happy with the staffs friendliness and attentiveness."
Cons: "Everything was great! There was a small delay, and that’s all."
Pros: "Crew was great."
Cons: "There was a mechanical issue which delayed boarding, but they tried to accommodate accordingly."
Pros: "Took and landed and did not die. All Way on time."
Cons: "Old seats and lousy food choices as most airlines have now."
Pros: "Even with a delay it was nice"
Cons: "Nothing to say here"
Pros: "everything period"
Pros: "Comfortable plane"
Cons: "Over an hour delay"
Pros: "The flight was delayed about an hour because the caterer was late in arriving to plenish the plane with supplies. The 'live TV" by DierectTV worked for about 10 minutes during the 4.5 hours of flight. The crew was at a loss of how to deal with the situation."
Cons: "Should ask me what did I like instead. We arrived over an hour late in Orlando."
Cons: "We missed our flight by 2min, and no one made an announcement informing us that they were about to leave."
Pros: "Very nice and professional hostesses."
Cons: "Sound was not great in purchased headphones."
Pros: "On time, what else do you need to know?"
Cons: "The in-flight entertainment is lacking."
Pros: "Seating is spacious, food was okay, entertainment was sufficient but not the best. Overall I was impressed with Jet Blue and will most likely fly with them again in future."
Cons: "Didn't like a huge argument taking place between one family which held the flight up by at least 30 minutes. The crew were very patient with this family, but the passengers were not. I think the family should have been removed and asked to take another flight so that my flight could leave on time. It made everyone very nervous because we didn't know to what extent this conflict would escalate, so we had to sit listening to 3 or 4 members of the family arguing and constantly removing passports from luggage and going back and forth in and out of the plane. One member of this family actually entered the cockpit, which unnerved me because of the risks with terrorists these days. The family appeared to be of muslim descent."
Cons: "Tv did not work"
Cons: "Mechanical problems delayed the flight one hour."
Pros: "Lots of room"
Cons: "Cooperation with Emirates seemed not to be that well established"
Cons: "I arrived 2 hours early. Security lines were long. I had to run to the gate as they announced that the plane doors were closing 20 minutes before takeoff."
Pros: "Very impressed by JetBlues seats- feels bigger than seats for international flights!!"
Cons: "Inflight entertainment was relatively new and varied but remember to bring ur own headphones!! Esp those newer iPhone owners!!"
Pros: "I just like the way the crew attended to make you more comfortable in your flight."
Pros: "Snacks. Wifi"
Cons: "This is my fourth flight with JetBlue, ALL four times the flight was delayed 1-4 hours each. It seems like it’s an occurring theme for JetBlue. The crew were in a bad mood, did not want to help at all."
Pros: "My child had a very good escorted flight the attendants were very attentive and knowledgeable of my child's needs I highly recommend and if anyone needs an escorted flight they definitely will not regret it"
Cons: "All was good"
Pros: "A super thanks to the staff member who expedited our boarding pass otherwise we eould have missed our flight due to snow delays. Great flight and very smooth landing."
Cons: "No USB Food is fine considering it is a value priced airline."
Cons: "Our prior flight arrived 30 minutes late and we had to run to the opposite side of the airport. We were there before the departure time but the staff gave us a hard time saying they were going to lock the doors on us. It wasn't until the flight crew ran up behind us that they finally didn't have an attitude and said we were fine. Online entertainment didn't work, no shows, the map doesn't have a time or useful info. My row was skipped by the crew for snacks. The guy came from behind first, which I didn't see and then one the way back, he didn't even look at my row or the row in front of me."
Pros: "The crew was friendly."
Cons: "The boarding policy changes are confusing. No longer boarding from the rear of the plane and no explanation of how to board sooner without buying an extra space seat. Also the seats are less comfortable."
Pros: "Well trained flight attendant crew."
Pros: "The customer service was amazing!"
Cons: "The flight was about an hour delayed."
Pros: "Great service, delightful crew, flight went in a smooth and timely manner. Very satisfied."
Cons: "Although the seat had enough of leg space, the folding table in a back of the chair in front of me was malfunctioning, crooked and unstable to a certain degree; I could not push the back seat down. But over all my experience was good"
Pros: "the extra room"
Cons: "My flight was cancelled due to weather (understandable) but jet blues customer service desk was very unfriendly and not helpful"
Pros: "extra leg room that I purchased."
Cons: "gate personnel were rude. called passengers by group, then told them they were blocking the way for other passengers! flight attendants had no personality and didn't interact with passengers I will not fly with this company in the future."
Cons: "First off the TSA line was changed right in the middle of waiting in it. They combined two lines into one giant line, putting the other line in front of my line. I know part of this is TSA, but JetBlue has some pull/say in how their terminal works. This doubled my TSA wait time resulting in a 1hr 15 min wait for security. Second, the flight was 20 minutes delayed. Not the best JetBlue day."
Pros: "There was a delay on my flight from Dubai to New York... as a result I missed my flight to Rochester. Now I am being told to rebook the flight and pay full price. I am getting the short end of the stick here. This is totally rip off"
Cons: "Tv, internet did not work majority of the flight, air was not that high."
Pros: "The flight attendants were good, helpful , awesome ,"
Cons: "The staff at the kiosks. One lady was rude and impatient and after encountering a problem chose to send me to the counter , I went to another who was patient and we succeeded. The baggage handjers were terrible as well. They're getting paid to lift bags, I had to lift my bag and weigh it on the carousel myself"
Pros: "Not much"
Cons: "No one checked our boarding passes... I waved a piece of paper, and all three of us went thru the entrance to security. We had tad pre- checked passes but since no one looked, we had to wait on a line for 20 minutes. Pre- check line? Nom- existent."
Pros: "Quick and easy flight. Pilot was nice."
Cons: "The flight attendants didn't seem too thrilled with me wanting 2 of the free beverages. And when I woke up my complimentary water bottle was gone."
Very clean and on point with the timing
Flight was on time. Boarding was relatively fast and the crew very pleasant. The plane was new and clean. Snack was O. K. , fine for a 2hr. Flight. 👍👍
Pros: "Not one of my good experiences with Delta. Two hours delay in the flight"
Cons: "Information on the flight delay as communication was. at least very poor. Also A 220 was ok but First Class was so so"
Cons: "Great crew and flight! Cheers!"
Pros: "Flight was smooth and short"
Cons: "The entertainment system kept resetting over and over throughout the flight. And drinks were served late in a not so comfortable temperature cabin. But everything else was ok"
Cons: "Small plane, feels cramped"
Cons: "Really packed together seats...more room. Crew spoke very loudly on plane...jarring"
Pros: "Horrible delay with unruly customers on the plane. But the flight attendants did great handling them"
Cons: "sat on the tarmac for 3 hours because the pilot was late."
Pros: "the video controller in the headrest of the seat ahead of me. you could see the flight pattern, speed, temperature outside and other specs, which were interesting."
Cons: "once again, the delta crew does not maintain their planes properly. during the taxi stage to get to the airway to lift off, there was a horrendous growling sound coming from the plane............seems like their hydraulic system is not maintained very well at all and it made a howling sound throughout the plane all the way to take off! we were wondering if there was something wrong with the plane."
Pros: "The crew was great."
Cons: "The flight and crew were great. But I was not able to choose my seat because I purchased an economy flight. I was very uncomfortable. But I was luck that that people that were sitting with me were great."
Cons: "Faster lines at check-in. More courteous security personnel"
Pros: "Choice of Entertainment was excellent"
Cons: "Bigger snacks - 2 small cookies or small pack of almonds was indigenous 2 hr flight"
Pros: "Delta app is awesome."
Cons: "Really nothing. They did a great job."
Cons: "Flight was delayed 2 hours. Even though I had carry on, they checked it and this made me waste my time at baggage claim rather than gate checking. Flight attendants were miserable. Power supply didn’t work at seats."
Pros: "Crew was so friendly!"
Cons: "Food; movie choices"
Pros: "Good crew. Nice seats."
Cons: "This A320 aircraft departed LGA with the first class toilet inoperative. Flight was entirely full. First class passengers had to fight their way to the rear two toilets, around serving carts, etc. Cabin Crew was very good natured about all of this; but flight crew never mentioned it."
Pros: "The crew was attentive."
Cons: "Games on the tv were okay. Tetris would be a nice addition."
Pros: "entertainment and leg room on regular seats"
Cons: "delay, boarding process"
Pros: "No delay and friendly crew!"
Cons: "Not much leg room and the coffee was horrific."
Pros: "Arrived safely"
Cons: "Crew arrived late from Buffalo (?!?!) so our 7:59 flight didn’t start boarding until very close to that time. That delay, as Delta well knows, dominoed into LGA’s ATC issues and resulted in an arrival at DCA well after our scheduled arrival."
Pros: "Crews were great."
Cons: "Flight delays coming and going. Happens a lot with Delta."
Pros: "Really nice staff all the way through from gate agent to flight attendants. Flight left on time and landed early. Night and day vs American"
Cons: "Nothing. Flight was perfect."
Cons: "I was in first class. Neither food option sounded appealing. Recommend keeping things a bit simpler to appeal to more people. Flight was 90 minutes later"
Pros: "It was everything you look for on a plane. Friendly crew. Lots of space. Clean. Lots of entertainment. Plenty of space for luggage."
Cons: "I loved it all."
Cons: "Flight was delayed longer than the actual flight time. Smallest plane I have ever been in in my life."
Pros: "on board entertainment options are really nice... esp to be free. real time luggage updates in early"
Cons: "like to see a bit better snacks"
Pros: "On Time"
Cons: "No opportunity to purchase additional food"
Cons: "My seat was taken by another person and the crew member was not very helpful with getting the issue resolved"
Pros: "Flight was on time. Boarded quickly with no fuss."
Cons: "Got put on standby despite having purchased my ticket over 1 month in advance"
Cons: "Staff not attentive to customer needs. I asked for a blanket and the stewardess never came back to me."
Cons: "The flight left three hours late while the crew was waiting for an oxygen tank to arrive. We were boarded onto the plane after it was nearly an hour and a half late, then waited in out cramped seats for another hour and a half as we continued to wait for the same piece of equipment. At one point a Delta employee announced over the plane's PA system that we'd be getting vouchers to compensate us for this absurd delay, but there was no explanation of how to claim those vouchers."
Cons: "No meal service in first class."
Pros: "gate staff were great"
Cons: "plane cabin staff looked overworked"
Pros: "Plane is great. Comfortable."
Cons: "The staff at the gate at LGA were not too friendly."
Pros: "The staff was was very accommodating to myself and my 19 month old daughter"
Pros: "Delta has always be a step above the rest. Traveling with my children is not a problem and frowned upon with Delta. I rarely choose competitive airlines and will continue to use Delta as much as possible."
Cons: "Our flight was originally scheduled for departure at 7:45 PM. We got an alert stating that the flight was going to be delayed but we were already almost to the airport when I received the first message on my smartphone. We received three additional alerts making our total wait time at the airport 5½ hours before we could approach the gate and board the aircraft. Seating in immediate gate area was not comfortable. Boarding was chaotic at best with very little control and guidance provided by Delta staff. The audio over the PA system was difficult to decipher much of the time. The only other available boarding status information was presented on the screens stationed near the gate and indicated PREMIUM the entire time during our boarding process and was never updated. We literally had to scramble through the crowd to get to the gate desk and get our boarding passes validated so we could board our flight with our group of passengers. Our seating on board the aircraft was thankfully good which is why I rated Comfort as Okay. We were saddled with one more delay after the flight left the gate and taxied briefly down the runway and then sat there for almost an hour. My suggestions to improve customer satisfaction based on my experience would include the following 1. Provide extended alerts for passengers travelling especially if the anticipated delay is known to the airline more than 2 hours before scheduled flight time. 2. Improve seating in the waiting areas near all Delta gates. 3. Re-orient all staff in proper boarding process and utilizing all available resources properly to provide clear and intelligible (not speeding) overhead audio messaging and current boarding status prompts on displays. 4. Maintain or replace audio equipment if necessary to help improve quality of audio messaging in all boarding areas."
Pros: "Was a nice flay , thanks"
Pros: "Even though we couldn't reserve our seats we where able to call and change our seats to be together. (Mom dad and 2 toddlers)"
Pros: "Friendly crew, on time"
Pros: "Everything was smooth. Short flight, but they offered us refills on drinks, which I've never experienced before. Polite staff, great flight. Thanks!"
Pros: "Many passengers did not have seat assignments and we also ran out of over head storage resulting in many additional bags to be checked at the gate(mine included) but the crew and staff at the desk inside laguardia work quickly and efficiently to get everyone boarded and we ended up landing 15 minutes early."
Cons: "Seating was extremely cramped and the in flight wifi quality was poor, couldn't even watch an hour long movie (on a 2+ hour flight) because of the amount of buffering."
Pros: "I was traveling with my young daughter (3 years old) and wife. The crew was really welcoming and accommodative of us. My little girl got the Delta wings pin (including a second one when she lost the first one), and was able to visit the flight deck. Extra kudos for my daughter being able to see a female pilot! :-)"
Loved the first class seats. More room to stretch out. Fast boarding.
Pros: "They didn’t let me on I want a refund this made me miss my birthday party in Chicago thanks for ruining 25"
Pros: "Seats on Sun country are ok but I don’t expect much for the relatively inexpensive flight! Crew were very efficient, polite and attentive."
Cons: "Movie options"
Pros: "Flight attendant Susan was wonderful. Very friendly, professional, and helpful."
Pros: "Crew was grumpy"
Cons: "Could have been on time"
Pros: "Vary accommodating assume with my service animal"
Cons: "The wait time it took to get to a specialist to answer my call for my service animal to board my flight The specialist was very helpful and very good to me though"
Pros: "Once finally on board and leaving the terminal, it was a smooth flight with a friendly crew."
Cons: "We got on and off the plane 3 times. Did not have a clear picture of what was going on. Started to board a second time and got told to get off as that flight was going to Phoenix. We're rushed to stay by the new gate, only to he told it would he another 50 minutes until he crew arrived."
Cons: "Bring back your bigger seats. Please."
Pros: "No issues, standard flight"
Cons: "Just fine"
Cons: "The entertainment website appeared to be down"
Pros: "Very friendly staff."
Cons: "There was a problem with the plane and rather than taking off at 6 as planned we didn't leave until 8am!!! Making us 2.5hrs late for our wedding in Cancun."
Pros: "Quick entry. One flight attendant was very friendly."
Cons: "First class upgrade was suspect. Seats were all visibly torn. Very busy ailes to bathrooms for first class. One flight attendant was a bit rude. Other attendant was very nice. But didn’t feel upgrade was at all worth the money. Also had to try three times online and twice in person for upgrade."
Pros: "Great crew, easy flight no turbulance easy boarding."
Cons: "Probably the same as everyone but more leg room would have been great. Sore on landing"
Cons: "I’d like to connect my own device to entertainment options"
Pros: "Crew was nice and flight was on time."
Cons: "Seats are uncomfortable and way too close together."
Cons: "Very cramped. The guy in front of me reclined his seat and I could barely move."
Cons: "The plane has already been reconfigured with new seats to fit more. They were uncomfortable. All pricing has changed to something similar to Spirit airlines. I am going to miss the old SunCountry airlines."
Pros: "The crew and all employees were great and very accommodating."
Cons: "Sun Country now does a bait and switch. After you buy your ticket you learn that you have to pay for all your baggage and more money for your seat if you want to check in online. So no one checks in online and the line at the airport is about a half hour. If you ask, the employees will tell you how depressed they are since the airline was purchased last fall."
Cons: "SC recently changed their baggage policy and the line at 6:00a to check a bag was from one end of the terminal to the other. I’m sure they’ll get it figured out at some point but they had to pull people on flights leaving within the next hour from the lines in order to get flights out on time. Terrible experience, no apology, no explanation."
Cons: "They delayed the flight (very first one of the morning) by over an hour, caused me to miss my connecting flight, which meant I had to stay overnight and take another flight. Extremely frustrating as they did nothing to help reschedule or reimburse. Use old planes, which don't have entertainment or outlets. Overall, very frustrated with the experience. I don't want to fly sun country again! (The flight on sun country going was terrible as well)"
Pros: "Good prices, nice staff"
Cons: "Way too hot on the plane. THE WHOLE TIME."
Pros: "Friendly gate staff Friendly flight attendants Seats bigger than Spirit Airline's Just $15 for an upgraded 6th row window seat Accepted my carry-on bag free, without measuring the the wheels as part of it's measurement. Note: Spirit always accepted this same carry-on for many flights over the years, but didn't on this same trip to my location. ( This Sun Country trip was on the return flight. )"
Cons: "Really nothing"
Pros: "I was seated close to the front so deboarding was quick. Crew was friendly."
Cons: "Had a middle seat in the row in front of an emergency exit so the seat did not recline. Seat wasn't all that comfortable to start. Fat guy sat next to me so I really only had 9/10ths of a seat."
Pros: "There wasn't entertainment in my flight, and I didn't buy any of the food,so I really can't rate that. However, the flight itself was fine, nothing great, nothing bad."
Cons: "Plane was an hour late in leaving. Seats crowded and only middle seat available, We spent $15. for preferred seating for my husband and then none of us got to sit together. Nothing for snack and offered drinks once."
Pros: "The price was right"
Cons: "I wasn’t able to select my seat when I booked the flight and I wasn’t able to check in and get my boarding pass online. Then the flight was delayed almost an hour."
Pros: "The flight attendants were fantastic the captain kept us updated"
Cons: "Row 11 not reclining was a bit uncomfortable I ordered a prosecco it was warm. I like the fact I got a whole can of pop not just a glass"
Pros: "punctual, friendly staff"
Pros: "A surprisingly good cheese burger ($5),cheerful crew, and on-time departure and arrival. Given my low expectations for American air travel, I was pleasantly surprised."
Cons: "As always, the seats are too small, the overheads too full, and the staff a bit harried. I really shouldn't fault the airline for any of that."
Pros: "-Clean -Efficient boarding -nice seats -nice employees -on time departure -early landing - awesome value!!!"
Cons: "not a thing"
Pros: "Good ticket price. Direct flight. Able to change from assigned aisle seat to request for a window seat shortly before takeoff."
Cons: "When I checked in on the internet, there were no economy seats available. I had to pay $15 for a "preferred" seat, which was an aisle seat on row 7, near the front of the economy section. I was told by an employee that the only economy seats were the middle seats, that aisle and window seats were preferred seats. I was told the plane was full and they could not change my "preferred" seat although I did see empty seats on the plane after takeoff. Also bathroom facilities were poor - only two in the back for the entire economy seating. And the aisles were narrow."
Pros: "Friendly and helpful crew and on time departure and arrival during busy holiday travel time. Thank you!"
Cons: "Website to check in said no sears left except seats where had to pay additional $15-25 so had to get boarding pass at airport...at airport magically got seats that were showing as not available? Is this a scam to get people to pay more $?"
Pros: "Nice people, easy boarding, very friendly attendants on board."
Cons: "can the seats get any closer together? I'm skinny and I couldn't cross my legs without sticking them into the isle first."
Cons: "I was blockaded from access to the bathroom(s). The first class dragon forbade access to anyone but 1st class and the rear bathrooms were blockaded bt workers handing out drinks. Very tough on us 75+ crowd.We don't get much time from urge to crisis."
Cons: "My departing flight was delayed 1.5 hours and my return flight was delayed approximately 2.5 hours. No explanations were ever given as to why we were delayed. Also, you'd think after being delayed for that amount of time we'd get an apology or some "thanks for your patience" pretzels, but no. Drinks and snacks still come at a price. I won't be flying this airline ever again."
Pros: "Paid more for priority seats roundtrip to find out nothing about it is priority. They boarded our section last. All rows were bparded before rows 4 through 8. What a waste of money. Never flying Sun Country again. Not to mention the flight attendants repeatedly bump into my wife by reaching over her to serve people in the row in front and behind us. So rude..."
Pros: "The plane was on time. The cabin was clean. Seats were fine. All but one of the crew were helpful and kind. Excellent flight with a wonderful pilot(s)."
Cons: "One crew member insisted on her own HERDING of us all in line for the restroom. She treated us all like preschoolers. We were already working out the problem, when she took it upon herself to yell loudly at us all to make room for one person. She sheepishly explained away her actions. Horrifying. I have never felt so degraded on a plane. I can barely imagine, how she would have reacted, if any of us had approached her in the same tone and manner."
Pros: "Loved the fact that you can check your carry-ons for free at check-in on full flights. We had planned to carry-on, but it was nice to have a free hand through the airport."
Cons: "The website function to check in ahead of time and pre-purchase checked bags did not work on either leg of our flight, so we had to pay $5 more at the airport. On our flight the other direction, they honored the online price. I was traveling back with a friend's wedding dress as my only carry-on, but had to fold it into a bag to fit their carry-on regulations. I could not hang it, as there were no closets."
Pros: "Great Crew! Cordial & pleasant. Have never had a bad experience flying Sun Country. Have had many national, international flights with this airline and have never been disappointed; although the seat bottoms could be a bit more comfortable. But all in all, can't be beat for service and pricing"
Pros: "The airline was very helpful, the flight attendant were friendly and they heled me get another flight when I thought the 19th was Wednesday. So had to rebook a flight on Thursday after missing my flight on Tuesday. Great airline!!!!!!"
Pros: "The crew, and cabin crew were excellent!"
Cons: "Really bumpy ride! Not their fault!"
Pros: "Great service."
Cons: "Later departure"
Pros: "Color of the seating, the green upholstery gave it a cheering pop of color Appreciate being able to have a can of pop, with a glass of ice"
Cons: "Hand held movie device, 12 min. Into the movie it froze... Flight attendant was awesome at reimbursing me. Did not enjoy any food, Should have NA option in your survey."
Cons: "Kayak does not direct sun country customers to select seats when booking - at 24 hour checking it is too late to select seats making it impossible to get a boarding pass in advance"
Pros: "It was fast"
Cons: "If you forget to check in 24hrs early you're screwed. No good seats left"
Pros: "The general attitude of the flight crew was great. Warm and kind, fun and full of smiles."
Cons: "The picnic pack was the only thing I could eat and was told it was no longer an option but still on the menu. Ended up not getting anything and was not thrilled by it."
Pros: "More legroom than the bigger airlines, comfier seats, reasonable price. Great experience overall"
Cons: "The ONLY complaint I have was there were no free snacks and it was a 3.5 hour flight...but I did get a whole can of soda for free so that was nice"