Cons: "Sometimes I wonder if it worth buying a seat. Always packed in full row with other seats empty."
Cons: "Seats make it impossible to sleep"
Pros: "Smooth flight on time, attentive staff, easy on and easy off, and bags arrived quick at pickup."
Pros: "Very little. It’s a budget airline and it shows."
Cons: "Plenty. It’s budget in every sense of the word. Everything is an upcharge. Seats don’t recline. Water ain’t free. No snacks. Seats are thin and you’re jammed in. The check in staff is pure amateur hour compared to traditional carriers. Baggage claim was a bewildering mess."
Cons: "Was a great flight. Friendly staff, fair amount of space to be comfortable. Overall very nice"
Cons: "More space to breath. More comfortable seats."
Pros: "Great economical way to get there!"
Pros: "The flight boarded quickly and smoothly. The attendants were happy and full of personality. Inexpensive direct flight!"
Cons: "We were about 30 minutes late to land even though we took off on time. The snacks and beverages are not complementary; they cost extra."
Pros: "Price was better than other carriers. Seats were adequate, comparable to other discount airlines. Flight attendants did a wonderful job. Flight on time and uneventful. Good experience."
Cons: "I'm still not accustomed to the "pay for everything" approach to flying. I paid the $20 for a seat up front, and shipped my bag ahead via UPS to save money."
Pros: "Flight crew was professional, courteous, kind and knowledgeable."
Cons: "Check in kiosks need to have military options available to avoid paid luggage."
Pros: "uncrowded, non-stop flight to someplace warm for a low price... how can you go wrong?"
Cons: "just some bad weather out of MKE which delayed us, but that's not the airlines fault"
Cons: "Delayed an hour..while boarded. Happened on flight in too"
Pros: "Arrived on time/left on time!"
Pros: "Great prices"
Cons: "Security lines too long, even with TSA Pre"
Pros: "Quick boarding, and fair service"
Cons: "Nothing super fantastic to say, but also no real complaints!"
Cons: "Only 1 cup of water. Aisles very narrow."
Pros: "The crew was wonderful. They had a funny sense of humor and made the flight fun. This was my 3rd flight with Frontier in 6 months, will continue to fly you have affordable fares..."
Cons: "The flight was delayed 1 hour. I think it is ridiculous to charge customers for water."
Cons: "The flight had been delayed 4 1/2 hours. This was because they were waiting for another plane to arrive due to mechanical problems. The plane seating is cramped and no leg room. Nothing special about your flight attendant.."
Cons: "After paying for the flight. We had to pay to get seats guaranteed next to each other. And the charges for everything including a ridiculous amount for a can or soda or water and a snack."
Pros: "No seat back lowering!"
Cons: "One hour late"
Cons: "On flight from Tampa to Chicago nobody charged me for carry on,and on a way back they charged me 60 dollars,so,this is the last time to travel with Frontier"
Pros: "Very smooth and peaceful flight. Staff was friendly."
Cons: "Chairs do not recline at all. Seats are not comfortable in any way and no wifi or anything for entertainment. Neigher my outgoing or incoming flights were on time."
Pros: "Personnel were all friendly and helpful Seats were comfortable with plenty of leg room Very good value for the mobey"
Cons: "Website was difficult to navigate for pre pay on your baggage and for choosing your flight. Return flight was about 45 minutes late on departure But those things do happen so not really a big deal."
Cons: "Lots of delays and cancellations. Customer service is not helpful. They only care about their ticket and will not reschedule you with another airline."
Pros: "They only had one plane, it was weather delayed at its previous airport, then it ariver with mechanical problems. Customer service promised me the flight would be leaving that day, it ended up being cancelled. We were at the airport for 9 hours before they cancelled which meant that rebook in a flight on a different airline cost twice as much and was difficult and could only be done for the next day. Customer service was useless. The gate crews are third party contractors and can't do anything because of frontier's policies. I reported them to Dept of transportation and they keep sending the response that they have too many complaints to respond to and they wI'll get to it eventually."
Cons: "Worst travel experience ever."
Pros: "The seats were comfortable and the thin profile gave a feeling of roominess."
Cons: "Baggage fees and carry of fees. You can save by paying online but I didn't learn that until the second time around."
Pros: "I really like the reasonable prices and the direct flights to certain destinations."
Cons: "I don't like the fact that your charged and extra fee for your bags at the gate. I also think Frontier should at a minimum serve snacks and a drink for free."
Pros: "The flight was very good. It was on time and crew was nice"
Cons: "You have to pay extra for everything which was a bit much. It was cheaper to have luggage checked than carry on which did not make cents."
Pros: "I like the easy boarding to the plane. Departure on time."
Cons: "I didn't like to be charge $45 for a small carry on bag Southwest airlines doesn't charge for carry on. I think water should be offer for free and they never offered in my flight."
Pros: "Flight attendants were kind and informative, there was still some leg room even though they obviously squeeze seats in. After the delay, they were quick to reschedule any missed connecting flights."
Cons: "We waited a half hour after boarding time to board, and then waited on the plane for an hour before beginning takeoff. Nothing available to eat or drink besides water or for purchase (I realize this is budget, but this always turns me off). Seats don't recline."
Cons: "My suitcase was broken into things are missing and frontier operator didn't seem to care said I wasn't missing enough to warrant a claim"
Pros: "I got home safely"
Cons: "Hard seats that don't move an inch. They charge for everything including carry-on bags. There was a disruptive passenger at the end of the flight and they did nothing about it."
Pros: "Checking in , no machine involved."
Cons: "Seats don't recline. No free soda. Excessive baggage fees. Charge for seat assignment."
Pros: "Not much. Crew was great."
Cons: "Once you get done paying for everything it's not really a discount. Seats are comfortable. Space is very limited."
Pros: "good service"
Cons: "not comfortable to sleep and not good leg room"
Pros: "The plane was clean, the flight was smooth and the crew was excellent!!!"
Cons: "We had to pay for everything, baggage, a nonalcoholic drink and to sit next to each other."
Pros: "Very low quality seats and definately not worth the extra money we paid for the so called more leg room No plug on under the seats and no wi-fi. 1.99 for a soda really? Too much mo way for baggage. Will not fly frontier again, you can get better seats and accommodations for the same price or cheaper on other airlines. Definately would choose United or American Airlines"
Pros: "It was on time. The crew was generally friendly. The take off and the landing was pretty smooth."
Cons: "I didn't like the cramped feeling. I was in the aisle so there was nowhere to rest my head."
Pros: "On time safe and sound"
Cons: "Rough flight"
Cons: "Seats don't recline and for a red eye flight I felt this was a horrible experience to try and get some kind of sleep. First experience with Frontier and unless they make changes its definitely our last! And our luggage still hasn't caught up with us three days later!"
Pros: "Attendants were pleasant. Flight was on time."
Cons: "Charges for selecting a seat and all bags other than a personal item."
Pros: "Flight was early which was a delight. Friendly crew. Only free water. Plane was clean. No first class."
Cons: "Was not made aware that there was a charge for ANY baggage. Very unsettling at the gate, and felt I had been hijacked into paying that fee. Makes for very bad public relations."
Pros: "I am 6' 3" no place for my head to rest, I had to lean forward for most of the flight very uncomfortable had good leg room though maybe put option in head rest like a car would have that would be really nice you can still make money with comfort."
Pros: "Smooth flight, courteous staff and on time."
Cons: "Be sure to get there definitely two hours prior due to their strict policy about boarding. It would be nice to offer something for their flight, snack, etc. At least water."
Pros: "price of ticket"
Cons: "charging for carry on"
Cons: "The bags took over half an hour to arrive at the baggage claim belt and there were three flights claiming their baggage from the same carousel."
Pros: "Nice crew"
Cons: "The prices for snacks and drinks were ridiculous. Can't believe they don't give free sodas."
Pros: "clean comfortable flight"
Cons: "need TSA pre check!!!"
Pros: "The website did a great job of explaining all of the odd extra charges. Prices for baggage were discounted because of the offseason, but I would have been annoyed if I paid the much higher "normal" pricing. The math would have made the tickets more than major airlines that include food, entertainment, and staffed baggage check-in counters."
Cons: "Each time waited 25-45 minutes before staff arrived at baggage check-in. Then 4 employees would come at the same time. I understand saving costs, but couldn't they just use less staff to always have somebody at the counter? The labor cost would be the same."
Pros: "Crew was ok on the flight."
Cons: "There extra fees for everything was a little much. Even charging for a carryon bag from $40-$65."
Pros: "The flight staff was outstandin"
Pros: "On time"
Cons: "Even a glass of water is charged"
Pros: "Ticket prices."
Cons: "The fact of having to pay for a carry-on bag."
Pros: "I did not order food or entertainment"
Cons: "will never fly spirit again"
Pros: "Crew was funny and nice. Everything went as we thought it would"
Pros: "Clean, honest about 15 min delay"
Cons: "Not applicable"
Cons: "Seats are small n too close together"
Cons: "There is a fee for everything. They now charge for carry ons, if you need to print your boarding pass, you're being charged for that. If I would have known, I would have flown Delta where there are no hidden fees and I can have 10 more lbs in my suitcase. I was 2 lbs over and the girl actually wanted me to fix it."
Cons: "After I couldn't print boarding pass online (unless I bought one of the 4 seats costing an extra 29 dollars) they then managed to bump me to a much later flight with no compensation since I wasn't 3 hours early"
Pros: "Smooth without delays"
Cons: "Sitting next to Honey boo boo and a slob, wouldn't let me move so I was sandwiched in-between a couple"
Pros: "low price except"
Cons: "no option for paying for luggage online. had to pay 50 bucks at the airport!!?"
Pros: "Delay was weather related overall okay"
Pros: "Liked non stop to my destination, crew was pleasant, initial ticket price."
Cons: "Disliked all the extra charges, and that baggage handlers broke my luggage and threw on the conveyor belt wide open."
Pros: "Everything was good"
Cons: "Delayed boarding 40 minutes. My boyfriends flight delayed 3 hours and my sons flight delayed 2 hours."
Pros: "Had cup noodle on the plane, though it was the most expensive cup noodle I've ever had ($3.50), it was very tasty and satisfied my hunger. Bathroom in the back of the plane was one of the cleanest I've seen on a plane."
Cons: "We were told to get ready for landing and we could see that the plane was getting really close to the ground. It seemed like we were just inches above ground, when suddenly the plane went straight up in the air like a rocket. No one knew what was going on and why we did that. We went up pretty high, above clouds again. The pilot nor flight attendants informed us of anything and 15 minutes after circling around in the sky, the pilot informed us while stammering that we had to dodge a thunderstorm or strong winds. Then another 15 minutes of silence (from the crew) we finally touched down after tons of turbulence. It was the most traumatic experience for me and my family. Everyone on the plane clapped for joy when we finally landed. I don't know if we would want to fly with Spirit any time soon."
Cons: "Flight was delayed, then cancelled after sitting at the airport all day. Got on a flight the next day, that too was delayed 6 hours, had to get rebooked on yet another flight and have to sit at the airport for 8 hours. I have no idea where my luggage will end up"
Cons: "The flight was supposed to leave Sunday at 5. Didn't leave until Monday at 530. No voucher or anything comped for the rental car or hotel I had to get because of it. Spirit customer service is TERRIBLE. they do not care about their passengers."
Pros: "Nothing. All kinds of hidden cost. In the end minimal difference in cost. Flight delayed a second time for maintenance issues"
Cons: "See above. Also not connected to pre check tsa. Huge disappointment. Never again."
Pros: "Everything perfect"
Cons: "Everything perfect"
Cons: "Very unhappy with the handling of charging for carry on luggage. Not charged one way then charged the other leg. Very confusing, very expensive, no consistency. Flight crew not as friendly as I thought they could be, not personable. No direct problems with them, just no real friendliness."
Cons: "Didn't realize you now charge a large fee for carry-on baggage. I don't think we will be using Spirit Airlines in the future."
Pros: "Flight was on time and a super easy ride."
Cons: "1 hour late departure."
Cons: "Had a six hour delay! Your company didn't notify me of the delay till after the plane was supposed to have taken off. They need to update people sooner so they can stay home and come later which would be much more comfortable. After all that we got delayed on the run way in Tampa for another half hour. Very unsatified customer"
Pros: "Flight was nice and quick. Crew was efficient."
Cons: "Boarding was delayed due to needing a pilot. Almost missed cause I went to the bar."
Pros: "The flight was on time and the crew was nice"
Pros: "Non-stop flight was a plus"
Cons: "Seats too close together"
Pros: "The pilot made an effort to cut time off the 2.5 hour flight considering the delay."
Cons: "The plane was delayed more than 2 hours without any explanation. We were told it was an "incident". Not the wording you want on a plane! It was not until we landed that another passenger asked a crew member and she told us the truth. We were delayed because another crew member had her bag stolen off the previous flight. So, in turn, we were penalized!"
Pros: "Cost was reasonable"
Cons: "Had to wait 1 hour in plane before takeoff in Tampa. Flight plans had to be processed. Return flight to Tampa we had to wait for 3/4 hour because there was no open gate and then no one to direct pilot into the gate."
Cons: "A complimentary soda and snack would be nice."
Cons: "Carry on baggage charge. And small seats and no free snack and drink"
Pros: "Straight through flight."
Cons: "Terrible delays, cramped seating, poor pricing procedure -- JUST LIST THE TOTAL PRICE UP-FRONT (don't keep adding on throughout the process- seats,carry-ons, ect)!!!!"
Cons: "FLIGHT WAS 10 MINUTES LATE LEAVING."
Pros: "crew was nice"
Cons: "we had a 5 hour delay a free beverage would have been nice"
Pros: "ALL EMPLOYEES SEEM TO LIKE THEIR JOBS HANDLED DELAY WELL PILOT KEPT US IN FORMED OF PROGRESS"
Cons: "SEATS HAVE NO HEAD REST. MADE FOR AN UNCONFORTABLE RIDE IN THE MIDDLE SEAT"
Cons: "The waiting for the flight about 6 hours . Not happy at all. And changing of hours I received like 5 emails with different hours. Not happy at all."
Cons: "eingie trouble- delayed 3hours"
Pros: "PRICE WAS GOOD"
Cons: "FLIGHT CANCELLED NOT DUE TO WEATHER,LOST VACATION TIME, RENTAL CAR COMPANY WOULD NOT HOLD RENTAL RATE EVEN WHEN PAID IN FULL BEFORE HAND,RENTAL ON CAR WENT UP 150-00 HAD TO RE BOOK IT OVER 4 HOURS LATE, NO OFFERS TO MAKE THINGS RIGHT,"
Pros: "Pilots got us there 30 min early and v smooth flight!!!"
Cons: "Seats way too close to one in front... I'm 5'9... So shorter people most likely don't find this a problem"
Pros: "Wheelchairs were first priority when loading."
Cons: "Cabin Air pressure was bad with elevation and descending. Flight to Tampa was delayed by two hours with no explanation and our flight home left an hour later than scheduled as well."
Pros: "Everything. Super personable crew and comfortable flight. A++++"
Cons: "Nothing I didn't like."
Cons: "Flight was canceled because they didn't fill the plane per gate agent. Spirit said it was for weather yet no other airline canceled flights. Gate agent told us this flight get canceled regularly because it doesn't get filled. Since Spirt "officially" said weather they refused to put us on another airline. Went ticket agent and they were rude and unhelpful. This was my first time using Spirt and I will not use Spirit again."
Pros: "I had to pay for a soda even!"
Cons: "Seats are way too close together"