Pros: "Crew was great. Peppy and kind."
Cons: "ORD ZRH seats extremely crowded. Wished for comfy Star Alliance seats for that flight which we did enjoy from ZRH BUD"
Pros: "Crew was great. Seats were uncomfortable. No air. It was extremely hot."
Pros: "The inflight entertainment was great and helped to pass the time. The food was good for airline food."
Cons: "The flight staff was just okay - they could have been friendlier. The seat cushions seemed old - they were comfortable enough for sitting but not comfortable to sleep."
Pros: "Crew was attentive to passenger needs in a quiet way: without fanfare, did all possible to make it a pleasant, comfortable trip. In fact, went out of their way to get me a wheelchair ride to next flight, which I dearly needed"
Cons: "First flight was delayed due to circumstances outside of airline’s control. They managed to get us there and help me with wheelchair, etc to make flight. Great service and kindness"
Cons: "Chose the option with Swiss because it showed that a checked bag was included. Got to the airport and was told to pay up for each checked bag. Great start to the trip."
Pros: "Everyone was friendly, pleasant and very helpful. Upon arrival in Delhi our suitcase handle was broken."
Cons: "Leg room was really bad in economy and the only upgrade option was to business for $10,000 so of course not affordable for the average person."
Pros: "Friendly agents . Speak very good English. Swiss airlines serves breakfast croissants and beverages for a short flight without a charge"
Cons: "The airline fix the booking problem because my trip was from Zurich to Brussels to Washington DC to Austin and went I print my boarding passes only show to Brussels. The booking agent didn’t complete all the way in the computer. I am thankful that I had my original paper and Swiss airlines fix it"
Cons: "When I purchased the ticket I did not know that I have to pay for my bag. It would have been nice to know about this in advance"
Cons: "The crew responsible for boarding did not provide timely information (especially on who boarding order) and "made up" for this lack of communication by yelling and screaming at passengers as if they were cattle."
The staff was very professional, the places very clean. The legroom was a little bit tight but so worth the price of the flight. Very pleased! Next time, I want to book a stayover to explore Iceland :)
The boarding process was easy, the crew was friendly and the flight was very smooth. There is a limited menu the food was tasty, but you have to purchase everything. The cost of the flight was very reasonable but everything such as baggage is extra.
Play is a great budget airline. There are no TVs or chargers in the seat but there was more legroom than expected. Boarding and all staff that I interacted with were great. You have to pay for any and all drinks or snacks you might want on flight.
Play is a great budget airline. There’s more legroom than expected, no TVs or chargers in the seat, all staff that I interacted with were great.
Blood sucker budgeted airline. Charging after and after. No one should busy air ticket in this airline. Completely a scam and sucking blood.
The cabin crew very kindly arranged a change of seats for us due to a distressed passenger
There was no food or entertainment. That was fine, not a problem. I paid for “priority boarding” ( and a cabin bag) but there was no “priority boarding.” That was disappointing and falsely advertised so perhaps that could be adjusted.
No frills airline. Excellent service. Very good leg room for passengers compared to other "full service" airlines. Crew was very friendly. No entertainment system other than flight information display which was surprising as I thought it would be another revenue stream for them. Overall a surprisingly excellent experience.
Great new carrier to Europe. Lots of leg space and friendly crew
Worst seating -- by several orders of magnitude -- on any aircraft in sixty years of flying regular and budget airlines. The seats are cramped from side to side, barely padded, short from back to front. Tightness was at first absurd and then actually painful for a five-to-six hour flight. Pitch between rows is so small that even turning to stand up to get into the aisle is difficult. And I'm a slender guy, 5'9", 170 lbs. Website for booking held many "mysteries" like hidden access to payment portal. Though one screen said my booking and payment were complete, I learned at the airport that "complete" was not true. Had to work with helpful supervisor at the check-in desk Online I was able to change my flight booking from Saturday to Friday, But also I learned at the airport (too late) that the carry-on bag fee from the Saturday flight did not automatically shift onto the Friday flight. I had to pay the much higher at-the-airport charge, 49 euros. I will try to get an adjustment.
Cons: "Information on when we can check in on upcoming flights. Other airlines we have booked for flights will email us 24 hours prior to departure. Virgin Atlantic did not. I had to call and I was directed to their web site and was able to check in on line. Thanks"
Pros: "Crew was great flight was comfortable however checking in bags and printing boarding pass was slow and also very unorganized"
Cons: "Checking in bags and printing boarding passes were long unorganized lines of people"
Cons: "We were bussed to the plane, there were long dark hairs on my pillow, and they are generous with snacks at close intervals, but the food could be much better. The ideas are cute, but the actual food is pretty basic, which is disappointing for Virgin, who I hold in high regard. Or did."
Cons: "I cancelled this flight online, then I called to let them know I was getting emails, but that I had cancelled. For two days I received emails about delayed flights and now this."
Pros: "The crew was maybe average, that was still the best point."
Cons: "Extremely tight space. The food was almost inedible. Awful."
Pros: "My flight was canceled and Virgin Atlantic gave us a free room in the hotel Ramada. My next flight was at 18:55 and I asked Virgin Atlantic agent am I allowed to stay in the room until time for my flight comes, he confirmed yes and gave me breakfast, lunch, and dinner voucher. However, next day around 12 I got call from Front Desk that I have to leave my room right away because it's time to chack out and If I want to stay longer I have to pay. I called Virgin Atlantic agancy again and the agent run my information and said to me I can stayin the room longer. After that I called front desk to confirm that but they said they didn't hear anything from Virgin Atlantic and I have to leave the room by 1pm. All of this was really unpleasant!"
Cons: "I didn't like anything. I didn't like the communication between Virgin Atlantic with travelers, communication between Virgin Atlantic and hotel Ramada. Everything was really poorly."
Pros: "Fabulous flight, light on passengers, so excellent service given by the crew. Virgin goes the extra mile on service and little perks. 747-400 planes also very comfortable, compared to the Airbus 320,"
Cons: "Nothing. Trip both ways were outstanding."
Pros: "Nobody are better hosts than the British. Great service, lovely people."
Pros: "- Presence of entire box sets of some TV shows was a nice touch that I made good use of."
Cons: "- EVERY damn movie is prefaced by 4 minutes of ads. - The touchscreens (at least in economy) are slow resistive screens that are horrible for fine control gestures (like slightly changing the volume or position)"
Pros: "We paid for ecomony x which gave us priority check in and boarding plus first meal. Very impressed, we had an exit row seat and the flight attendant who sat opposite us was extremely friendly."
Cons: "I wish the economy x seats weren’t located next to the toilets... it’s pretty bothersome with the noise, smells and light emitted"
Cons: "The crew was overly aggressive with mask policy enforcement. They patrolled the aisles and routine pointed at passengers directing them in a hostile manner to keep their masks on their faces, even when they were trying to eat or drink. They also threatened customers by stating it was a federal law several times. It was very uncomfortable to say the least. I will not fly delta again by choice."
Pros: "Kosher snacks! Thank you. Screens and outlets at every seat. Safe, controlled Covid protocols including de-boarding. Excellent!"
Pros: "Delta flight took extra precaution to keep all passengers safe before during and after the flight. They communicate effectively during the flight. I will be flying Delta again and again."
Cons: "The trip was great"
Cons: "We arrived around 39 minutes early and the whole process was very smooth"
Pros: "Crew was friendly and engaging"
Cons: "I wiped down my seat area to clean it. It would be nice to know what Delta is doing as well."
Pros: "Crew was super amazing and friendly! Very good service also!"
Cons: "No seat back entertainment.."
Pros: "Super friendly and helpful with connections."
Cons: "The music on the plane was a bit much. Lol"
Pros: "Boarding process need to be improved. Seat assignment is horrible"
Cons: "It was fabulous as always! Thank you. I love Delta!"
Pros: "Super friendly staff, great service and delicious food. The competition has nothing compared to Delta. We’re switching"
Pros: "Great crew, clean bathrooms, second baggage free"
Cons: "Hot meals and different drinks available like coke or sparkling water, with payment if necessary ."
Cons: "During flight after first meal the cabin temperature is way to cold. Then it gets warmer but later, second half of the flight the air gets very cold again so it’s difficult to have a good sleep."
Cons: "Uncomfortable seats. Very uncomfortable ride. Everything else was good but it’s becoming hard to fly this way."
Cons: "Plane was delayed and boarding was a bit confusing at the start but then quickly fixed"
Pros: "Plan was hold, crew was not helpful. I requested a wheel chair and never got it. Flight was delayed and no assistance was given to figure out missed connections."
Cons: "Fix the above. Will not fly Turkish airlines again!"
Cons: "Our first flight got delayed from lax and we missed our connection flight and they wouldn’t let us go on the next flight and instead we had to wait about 7 hours for the next flight!!! Also we got really bad seats on the other flight"
Pros: "Food was tolerable. Good cabin temperature. Good lumbar support and pillow."
Cons: "Horrible leg space on the first leg of the journey. Air hostess we'e very inattentive. Asked for a blanket 3 times and still didn't get it. Also they had a poor attitude. Power outlets don't work on multiple seats. Oh and again no leg room. Zilch."
Pros: "The crew was very attentive and pleasant to all business class passengers . The food and service were excellent and great presentation. Seats were comfortable and great for sleeping ."
Cons: "There wasn’t anything that I can recall that made the trip unpleasant ."
Pros: "The little details...slippers, nice meal, foot rests, deep carryon bins."
Cons: "Legroom, too tight. Attendants blocking lane unable to reach restroom, entertainment didnt work."
Pros: "Lots of entertainment on the plane. Very clean. I like the personal touch of a travel Bag given and large head phones."