Boarding is ridiculous. 30 minute wait in a bus, people boarding from both front and rear of the plane and then having to pass each other in the skinny aisleway to get to their seats.
Your lack of verification of someone at your gate compelling my wife to pay in cash instead of accepting the reservation. Uouj could snd should. Have call security And your gate and investigated my claim. You had 3 hours to do so.
Boarding is always a bit confusing as I stand around unsure of when to board. The crew is very courteous and professional and even on a short flight the food is great, especially the chocolate.
The entertainment was not great but it was a very short flight.
clean. Seat covers nice and clean. furniture color scheme pleasant.
1. Seat distance by far too less.
2. seat width on the borderline of being acceptable.
3.. No entertainment, not even a flight info screen available.
4. Only instant coffee available. If it is instant, cappuccino or other café specialities should be available. Emirates and Etihad make the example.
5. Food okay - but not for french airline. No innovation, no thought in it. Standard "how do I get the cattle fed the cheapest possible" food.
6. Electrical / USB / Network plugs or WIFI unknown.
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
Only saw crew when meal was distributed. Could not get much needed water unless I walked back to very end of plane where staff congregated. Call button did not seem to work. The 2 movie screens visible had very faded picture that could not be viewed . On a long flight these things mattered.
We had two flights booked. The first one was delayed for over 5 hours for 'technical' reasons. Once arriving at the airport, there was another one hour delay. Our return flight was basically deleted. There was no notification or attempt at remediation. We found out when we went to check in online. Numerous phone calls and redirections were required by US. The company did absolutely nothing to automatically reroute us. We live in Canada and are used to the terrible Air Canada treatments, but they pale in comparison to Meridiana.
Do not fly with this company unless you want unreliable travel!
Meridiana staff were having a strike that week and it was impossible to get reliable information about whether my flight would depart on time, be delayed, or be canceled. You couldn't even get through to an agent on the phone. So I canceled my ticket and booked another flight to Rome via AL Italia. Had to drive across the island (2 1/2) to depart from a different airport. Basically killed the last day of my vacation. Then when I called to get a refund on Meridiana, I was told I would have been eligible to get it but called too late.
Even my flight from Rome to Olbia was delayed several hours, days before the strike even began. Didn't get to our rental until now 3am.
In sum, Meridiana was terrible from start to finish. Totally unreliable.
I flew with multiple international airlines this summer and KLM was by far the best. The crew of KLM were exceptionally attentive, polite, and helpful. The meals were by far the most enjoyable of my airplane travel meals; and I learned that KLM does not charge for it's drinks on international flights, unlike most other international airlines that I traveled with this summer. In a sentence, flying with KLM was a very pleasant experience and I will recommend this airlines to others.
If I were going to list any negatives, I would say that the little travel pillow that was given to the passengers was so thin that it was practically useless, but I brought my own with me, so I was none the less comfortable.
Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost.
We have bought our seats, but in the airport it was found that our seats were assigned to somebody else and nothing could be done to give them back to us
I was so impressed with my whole experience with Swissair on my recent trip from Miami to Malaga, Spain. Very courteous and friendly crew, up to date aircraft and right on time!
The Amsterdam airport is super disorganized, with rude employees great at making excuses for their incompetence.
The boarding crew really struggled to organized the boarding and wouldn't really care about people's status. We had to take a bus to the airplane, and even though both plane's entrances were open, they sent everybody to the front entrance.
The comfort of the plane was horrendous, with seats over 20 years old and their business class was the same as the coach, but with no one sitting in the middle (can you get any lower than this?)
The flight attendant woke me up to shove a food tray that I didn't want.
We had to wait over 45 minutes after the plane landing to start seeing some luggage show up on the conveyor bell.
The overall flight experience make southwest look like a luxury airline. This was my first and last time flying on KLM.
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