Cons: "My dad didn’t get on the plane because the previous one was late"
Pros: "The crew was very friendly."
Cons: "The seats were ridiculously small. It was so uncomfortable."
Pros: "Everything was good, fine, but nothing stands out as exceptional."
Cons: "Personal space seemed a little smaller than on some other airlines."
Pros: "Entertainment"
Cons: "Meals & steward"
Cons: "Flight was delayed and left 2 hours late."
Cons: "No food for an international flight"
Pros: "There was no entertainment !"
Cons: "Some of the crew were rude no food or drinks No entertainment of any sort for long trips"
Pros: "Crew was nice."
Cons: "Just before boarding it was announced that there would be no hot water on board and passengers should try to run and get a coffee at the airport. 5 hour flight ahead. I didn't have free hand to carry a coffee on board.So no coffee or tea. Also no water in the bathrooms! All meals for purchase were not loaded so no veggies or any gluten free options for purchase. Wanted to buy Duty Free and was told that it wasn't loaded either for some reason. The cabin was a bit cool and after 4 hours of cold drinks I was a bit chilled and asked for a blanket only to discover that they only sell them to the passengers. Then I got the giggles as they thanked us for choosing Air Canada voted number one airline in North America. Hilarious!!!"
Pros: "None"
Cons: "Flight was delayed and I almost missed my connecting flight"
Cons: "waiting so long for baggage"
Pros: "Everything"
Cons: "Nothing"
Pros: "Friendly staff, decent food"
Cons: "Premium Economy seats didn't have leg rests"
Pros: "The plane was obviously newer and in good condition. Entertainment options were good. Window dimmers were a cool touch."
Cons: "Service from the crew was generally bad. For a 5 hour flight, we were offered one drink. We had to sit with our pile of trash for 2.5 hours before they collected it. Crew was grumpy and unpleasant. My baggage was damaged."
Pros: "N/A"
Cons: "Flight was delayed multiple times. Flight was scheduled to take off at 1210 pm, delayed to 1510, delayed again to 1700 then delayed to 2110 and hen finally boarded at 2230 but the flight did not take off for an additional 2 hours making the total flight delay 12+ hours. My mom did not speak English and the staff at the boarding gate would not provide her a translator nor where they willing to talk to us over the phone to assist her. I understand that delays happen but the lack of assistance and multiple delays was alarming (with clear weather). Air Canada device over the phone was unprofessional as well when I called to discuss the lack of assistance we received."
Pros: "Husband uses a walker and staff assisted him as much as possible. All in all it was a good trip. I still prefer to fly Air Canada."
Cons: "Air Canada also bumped our flight to 3 hrs earlier."
Cons: "Quality of food vs price"
Cons: "Delayed by two hours"
Cons: "The huge line up going through customs"
Pros: "Ability to charge my iPhone )"
Pros: "Good organized"
Cons: "None"
Pros: "Friendly crew. Boarding was very chaotic and our seats were originally booked together and someone needed up separate. In the end, the crew worked it out for us and we were satisfied."
Cons: "I've flown this airline a few times and the seats are pretty uncomfortable."
Pros: "Nice crew"
Cons: "Food limited and must be purchased"
Cons: "it was a horrible experience and i will never fly with air canada again. best of luck"
Pros: "Good leg room even is coach."
Pros: "Crew was nice though not very professional."
Cons: "Airplane quality Seat dimensions Food quality Allowing passengers to sit where they pleased Pay for food- embarrassing"
Cons: "The price was too high for the amount of food you got. The taste could have been better. Wish there were more choices of food."
Cons: "We had a hard time reserving seats in advance"
Pros: "Wel,l my flight out of SFO was delayed by an hour and ~20 minutes, which was the length of my layover in Toronto. The pilot was able to make up some time in the air, but I still had to go through customs, security, and then run through most of the Toronto airport with only 25 minutes (before my flight left, probably even less because they close the doors before take off). I was off the plane at 7:30. My flight to Charlottetown was on-time, leaving at 7:55. The nicest male flight attendant on the plane moved me to a seat right before first class and put my carry-on in the closet at the front so I could be of the first off the plane! I ran through the airport, customs, security and all. I got to the gate at 7:41. The lady at the gate saw me running from far off and asked if I was Michelle. She was so happy that I had made it and let me catch me breath before I boarded. The delay on the first flight was very unfortunate and stress-inducing, but all the Air Canada people I interacted with along the way were very wonderful."
Cons: "The delay."
Pros: "Everything and I have alot if air miles under me.The flight crew was great. The aircraft was great."
Cons: "The food could have Ben a little been a little better."
Pros: "The crew was great"
Cons: "The fact that all of our baggage has managed to disappear"
Pros: "The crew was fantastic, and checkin was a breeze."
Pros: "Seats more comfortable than most."
Cons: "Plane was pretty hot during boarding and taxiing"
Cons: "no snacks, no tea"
Pros: "Easy upgrade to a seat with more room without a crazy up charge, super friendly and accommodating staff (both at gate and on flight), smooth ride from start to finish, and very quick turnover to board us after a late arrival plane. All in all, a comfortable experience!!"
Pros: "Okay flight, nothing special."
Cons: "Food?"
Cons: "flight delayed 4+ hours yet no text notifications whatsover"
Pros: "I liked the comfort and the service"
Cons: "the long delay in Montreal"
Pros: "Seat space, leg room"
Cons: "Crew"
Pros: "We actually arrived alive."
Cons: "We arrived into London so late that we were forced to take a taxi at a huge expense. During the 3 hr delay the only food provided was a small bag of pretzels and water."
Cons: "Traveling with 2 adults, a 3 year old and 1 year old, we had to ask to get our seats next to each other's for each flight at the desk. For both our family and other passenger it would make more sense to get that covered beforehand."
Cons: "The crew member on ground were very rude."
Pros: "I enjoyed the efficiency and friendliness of the crew and the timliness of the flights themselves as well as the boarding process."
Cons: "First flight: My headphones didn't work with the entertainment system and the only other option to watch what was on the tv was to purchase headphones. Also, the movie skeleton was somewhat limited. Also, it was a longer flight but there was no free food option"
Pros: "Friendly responsive flight attendants."
Cons: "Dinner not so great."
Cons: "They kept us in the airplane 3 hours before"
Cons: "The aid line lost one bag of mine, should have back today..."
Pros: "It was good flight"
Cons: "Another delay, minimal update. For older passengers this is difficult to understand whats being announced."