BOA airplanes are so old and dirty, the bathroom was so nasty, it smelled so bad and had tape all over the cabinets. My chair wouldn't recline, we had no entertainment, the flight was super cold. The only positive thing about this flight is that I feel it's so old that they even serve food, like in the past! I travel a lot and nowadays the companies only serve some snacks or sometimes offer something to eat if you pay. Not the case with this flight. Never again flying with BOA. They are definetly the worst.
This airline is always THE WORST. They seem to have flights moving to other times (late) 90% of the time. The airplanes are old, and the landing (i really don't know why) is 90% of the time shaky. I actually never buy tickets from BOA, I prefer other airlines by far.
Do not flight in BOA, pay a little bit more and you can use Copa or Avianca, this company is a nightmare from the boarding process, plane quality, services, etc, etc.
Pros: "Very COVID sensitive and careful crew and company"
Cons: "They need an option for in-flight entertainment ñ"
Cons: "Entertainment for 7 hours of flying must be considered. Too few flight attendants which made service very slow and poor."
Cons: "The crew was not very friendly or smiling. The dinner was ok but only 2 choices and the sandwich served from Bolivia to BA was horrible. The crew never passed by again to ask if anyone wanted more water, soda, tea ..."
Pros: "Overall experience was outstanding. Clean, comfortable aircraft combined with excellent crew constantly and sincerely concerned about the passengers wellbeing. Not the standard rudeness of certain airline service overworked and unfriendly crew."
Cons: "At the airport the line for checkin can definitively be better organized. Rather slow."
Pros: "The flight was priced right and direct but the plane is pretty old and didn’t have any outlets or entertainment"
Cons: "See above"
Pros: "Boarding was super fast and they give you a snack for a 45 minute flight. That was nice."
Cons: "Nothing really, it was just fine for such a short flight."
Pros: "Very friendly crew. The legroom was so much better than most airlines. The price was great."
Pros: "The crew was very friendly, and tended to all my needs. They always offered me more water or drinks. The food was great. The boarding was from back to front, which made things so much easier and less stressful."
Cons: "There was no entertainment."
Pros: "Yes, the crew was fantastic. The lady who upsold us to first class was great The food was good. The cabin service was wonderful. I will use BOA next time I fly their way."
Cons: "Nothing. We got to the terminal on time, the flight representative offered a nominal cost upgrade to first class, and we took it. Great move, as we got past the line and seated quickly in very comfortable seats aboard. It was great."
Pros: "Thank you BoA for holding our connecting flight so we could transit to Buenos Aires after our first flight was delayed and diverted"
Cons: "There was a delayed"
Pros: "Attendants were fine and accommodating. The flight was on time and smooth."
Cons: "The interior of the plane was pretty dated and no inflight entertainment was provided. It was a 7 hour overnight flight, which meant that was okay, but my three kids normally look forward to something interesting. Food and drinks were basic but tasted fine."
Pros: "La atención y servicio"
Cons: "No salió en hora y los asientos algo incomodos no había entretenimiento"
Pros: "It was ok. Short flight. Good service."
Cons: "Bolivian immigration"
Pros: "Everything was great. I honestly have no complains. I love the fact that they keep you fed the entire time."
Cons: "The annoying children in the back which wasn't the crew's fault and they helped with calming them down."
Pros: "Good Service onboard. Very old plains, not clean and no Entertainment"
Cons: "Not clean and crew on earth not polite"
Cons: "They have little bit mees during the boarding ."
Pros: "Take off on time, nice clean modern aircraft, good online check in and bags drop off at airport"
Pros: "Crew was nice, seat configuration 2-3-2"
Cons: "Old planes, long flight with no entertainment, paid for exit row seat & directed to move because we don't speak Spanish. Totally understand this, but there should have been something on the booking site to alert us to the fact that we would not be allowed to sit in that row. It's irritating when you pay for something, you think you're going to get it, and then it's refused to you, when the situation could have been easily avoided in the first place."
Pros: "We got there checked in and checked the bags. We went to the what we thought was f but was not. We happened to turn a corner with no signs. After going to the bathroom and sitting for 20mins, i thought it was weird no one was calling boarding 12mins before the flight. After talking to two people they said they left."
Cons: "No paging for checked in guest, no warning of early departure."
Pros: "Good service at the counter"
Cons: "They sold me a Business ticket and there was no Business on the flight. I asked for a reimbursement on the ticket and they told me that I had to contact VAYAMA. I did not get on the flight."
Pros: "The friendly flight attendants"
Cons: "The burocracy on the check inn for both flights, the clerk didn't know or was scared to make mistake so she was asking for things that I didn't need"
Pros: "Excelente service from their staff"
Cons: "Airports for the stops in Bolivia are very poor in service and confort and even in Miami the gate is an old one, also a very bad one. To be considered if the stop is long enough. No entertainment and the food is not good."
Pros: "The flight was very reasonably priced."
Cons: "Uncomfortable seat."
Cons: "In the flight from Buenos Aires to Miami we had to spend 5 hs VVI airport waiting for the connection flight."
Cons: "No can beverages, small cup of water. Sporting luggage is charged for oversize even if you are taking skis. The plane is a small one, no entertainment, poor food. If you are connecting in Santa Cruz de la Sierra, the airport over there is so small and you cant even charge your phone."
Pros: "The Crew is fine"
Cons: "It all starts at the Miami old terminal, with long lines. Sporting luggage is charged for oversize even if you are taking skis. The plane is a small one, no entertainment, poor food. If you are connecting in Santa Cruz de la Sierra, the airport over there is so small and you cant even charge your phone."
Pros: "When I arrived at the check-in, Boa told me that I was not on the 16:25 hour flight although I booked for it but on the 13:55 of the same day. I have not been warned at any time and by any mean (no mail, no sms) of that change and I had to pay a 30 usd penalty in order to take the flight I ordered (otherwise I would have been stuck in La Paz)"
Pros: "good food, good service, helpful stewards"
Cons: "the flight to Miami left late. the return flight to Santa Cruz also left late. No movies."
Cons: "I'm not there yet! Delayed in Miami"
Pros: "BOA needs to improve entertainment in its fligth, considering the long flight"
Pros: "Clean appearing flight, safe and secure. Staff attentive"
Cons: "Flight was one hour late for no apparent reason- or at least that wasn't shared. Took sometime to receive blanket. Food service in middle of overnight flight with lights on for about an hour- this seemed unnecessary and just screwed up sleep. Upon screening,had to throw away water purchased in Bolivian airport. This flight has the basics- but don't expect the wine pours (very tiny), movies (none) eye covers or service of many overseas flights . This airline has it made for now though as it is affordable and not many other options to Bolivia from USA"
Cons: "Side note- other inter Bolivian flight attempted to purchase online but system didn't work"
Pros: "Great service, and the food was actually very tasty and fresh! I was comfortable and felt like I was in good hands. Thanks! Also loved the pillow and blankets, as well as the wine, which was surprisingly very high quality and also put me to sleep."
Pros: "There was no way to check in ahead of time, either on-line or otherwise. It would be helpful. The staff was friendly, the seats comfortable with plenty of leg room."
Cons: "The meals are at awkward times. I would prefer one or the other, but not both."
Cons: "The flight was a bit delayed."
Pros: "I liked the service in cabin plus the vegetarian meal was decent. Request in advance though. Comfortable seats. Can't beat the price."
Cons: "NO AIR CONDITIONING VENTS! It got very hot at times and there's no way for you to get fresh air of you're feeling sick."
Pros: "I arrived"
Cons: "The check in ladies were rude and spoke about me to each other in Spanish. You can only take 10 kilos on with you including carry on luggage and your purse. Their system is rigged. It is 23kilo weight limit but if you pay $100 per bag you can take 9 more kilos. On the plane there is nothing!! No wifi, no power outlets, no tvs not personal not even drop down ones you can share. I vegetarian and they only gave me a veggie meal my first flight. My second they were well we don't have it but let me give you the number of the office so you can call and make sure it doesn't happen on your return flight. As if I would ever fly them again!!! Worse than Spirit, Ryanair, and southwest combined!!!!"
Cons: "food sucked, no entertainment, hour late, they suck"
Cons: "The flight had NO in flight entertainment for a 12 hour journey. The call buttons for the crew weren't working . Had to go myself to personally get water AFTER HALF HOUR only to realize that they were not getting any indication inspite of the call button being active from my seat. Asked crew for water an hour before landing while they were collecting our trays of our last meal ( not even close to being edible ) but did not get any. They conveniently forgot! Food was average. It was a TORTURE !!!!!"
Pros: "Absolutely the worst flight I've ever taken."
Cons: "no entertainment, hot air, men crew were jerks."
Pros: "I didn't like at all"
Cons: "I didn't like it because the never were trying to work with me in my hard situation of cencelation even though I have trip protection in my flight and also I have a serious hard situation too"
Pros: "Food and boatding"
Cons: "We didn,t have blankets neither pillows"
Pros: "they need to measure the luggage that goes in a plane and to let you know azafatas pueden llevar una maleta carry on una tote bag que es un maleting pequeno y una cartera que son tres en total puesto que trabajamos por tres o cinco dias ... no pueden ser estrictos con gente que esta en el negocio .... aparte que no nos dan descuentos a otras aereolineas pues en todas partes del mundo se dan los ID 90 que son descuentos para viajar con un convenio mundial para poder llegar a nuestros paises de origen ... es una barbaridad que BOA no haga este descuento a UNITED y AMERICAN .. Y OTRAS AEREOLINEAS DEL MISMO RUBRO .... el snack que dan es asqueroso ... podrian comprar una cocita mejor para dar el sandwich feisimo y como guardado .... lo unico que pude tomar fue un cafe .."