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Pros: "Very friendly staff and modern plane."

Cons: "Biz class was so so"

Pros: "N/A"
Cons: "The baggages are very very late."

Pros: "None"
Cons: "I am Filipino and would really love to support this airline, but I can’t help it; the airline really needs to get it together. This is the second and the last time I’ll be flying with this airline internationally."

Cons: "Stellar service from check-in especially cabin staff was on point. Thank you PAL"

Pros: "I loved the space in Business class. It was comfortable and great for sleeping."
Cons: "The movies in the entertainment system were boring and the food fell short of what I would expect from business class."

Pros: "The chair was comfy! It could adjust to ANY position you need."
Cons: "My crab cakes were just mush and my tv remote didn’t work."

Pros: "Lots of space and warm, soft, pillows and blankets."
Cons: "My entertainment remote didn’t work and they ran out of mango juice and the bangus."

Pros: "Some of the crew are really friendly and accommodating."
Cons: "Space was very tight. I can’t imagine how the tall people can fit."

Pros: "No direct contact details to change flight"
Cons: "Terrible customer service"

Pros: "Clean comfortable plane. Decent leg room. Attentive staff"
Cons: "Manila airport needs upgrades"

Pros: "Flights to Manila and Denpasar were fine."
Cons: "During the long 15hour layover to Bali, lunch and dinner vouchers were provided as long as you stay in the terminal. However, if you decide to leave the terminal, you had to relinquish the vouchers. No access was given to use the Mabuhay lounge and there’s not much options for rest or entertainment at Terminal 2."

Pros: "Broken tv control and head sets x 2 wish I could have used my bose"

Pros: "Why there’s an extra charge if you seat in row 53 below. They put me to row 71."

Pros: "Most ofit"
Cons: "Transfers in manill"

Pros: "Add veggie food as an option for vegetarians people"
Cons: "To cold and no veggie food"

Pros: "Everything"
Cons: "None"

Pros: "Very nice attendant"
Cons: "Very irresponsible staff"

Pros: "Liked the crew - ground and in air folks are always awesome. Pinoy food is always yummy and their J&B Whiskey is always welcoming."
Cons: "Nothing except for the price. Checked again the following week and it was $100 cheaper. Sucks but what can I do???"

Pros: "Had to upgrade to sit at the bulkhead area. Seating areas are too tight."
Cons: "Sitting near the bathroom smelled very bad."

Pros: "Great crew, smooth flight, good selection of movies (economy)"

Pros: "Like the movies, but had a problem with the iPad provided"
Cons: "I did not like the smaller seats, spaces& the tv iPad . The stewardess were not quick assisting the passengers. They did not make sure the toilet supplies are replenished. The food were not good. I am a frequent flyer, the food they served were all the same."

Cons: "Unorganized for seating, they don’t prioritize family with a baby to seat together. 12:35am flight still delayed!"

Pros: "all the services and the staff are all friendly.none"
Cons: "none"

Cons: "I paid $300 for 2 excess baggages, one of them they left behind in San Francisco, and the other one was mistagged, had a hard time claiming it as it was tagged to someone else. Had to prove them luggage was mine by taking contents out and showing them pictures of me actually wearing or using those that were in the luggage. As for the other missing baggage, who knows. Horrible experience."

Pros: "Nice crew. Delicious food"

Pros: "I liked the fact that it was relatively efficient terms of service on the plane. Flight attendants were courteous and hospitable, despite the fact that the flight was full. It was also a relatively smooth flight."
Cons: "First of all, it took a very long time to check-in, despite the fact that I had done web check-in the night before. I think a lot of people felt the same way. It took also a very long time before we took off. We were told that it was because of the luggage being loaded but it took almost 2 hours before we finally took off. In the plane, there was a man who was obviously intoxicated and was talking in a very loud voice. I think that someone should have spoken to him about his behavior and proper decorum on the plane. Also, the flight didn't have WiFi working on the plane as well (we were told that it wasn't working) and the seat back was broken. I wish that they had told us that ahead of time to manage expectations. I hope that the next flight that I take on Philippine Airlines will be better. I hope that these comments/suggestions will really be taken into consideration so that they can make their service even better because I would really want to use Philippine Airlines again."

Pros: "None. Seat was so uncomfortable and the food was not good at all and the service is very poor. This airline is the poorest service I have ever flown with."

Pros: "I was really amazed with all the staff working for the airline. They were all very nice and helped so much with my handicapped mother before, during, and after our flight. It was already a long flight and very difficult so the staff definitely helped tremendously. The staff were very accommodating all throughout the flight. Very impressive customer service."
Cons: "We didn't have much leg room for the long 14 hour flight. And the paper towels in the bathroom were a bit thin so it was hard to dry your hands after washing."

Pros: "Was able to use the wifi to access the internet for free for 30 minutes of the flight. Can pay $20 to have it through the entire flight but limited to on 150 MBs. Transfer at MNL for domestic flight was flawless."
Cons: "Seat cushion was very hard. No movies were available on the individual screens. I could not get the myPAL app to work with the wifi and use the entertainment options on it. This was on RP-C7775."

Pros: "Flight from SFO to Manila was fine. On time without delay. Once we landed in Manila, our connecting flight was delayed. We were stuck at Manila international airport and not allowed to leave after coming through immigration! 8 hours in a terrible airport with no proper restaurant or bar! Only snack and coffee shops. Would have been nice to know ahead of time so that we could have at least gone into town."
Cons: "8 hour delay Being stuck at airport unable to leave Lack of a sit down restaurant or bar"

Pros: "The crew was polite and boarding was okay"
Cons: "Being in a cramped space for fourteen hours in opinion is torture, they need to give passengers who travel 12 hours more leg room I am 6'2" and being cramp is not good."

Pros: "The friendly hospitality"
Cons: "The food"

Pros: "Nonstop route, and entertainment."

Pros: "Nice music while boarding. Good food."
Cons: "We boarded early yet it took 45 minutes to take off. No complaints besides that."

Pros: "Left on time, super friendly staff which is rare in my other options (usa carriers), the only non stop flight without layover available to me, faster than before by an hour, food really pretty good for airline food and lots of it. Good entertainment options for no extra charge. Did not get nickel and dimed over crappy movies and a bag of peanuts like USA based airlines love to do. Will use again as usual."
Cons: "Nothing except business class is so damn expensive. I would love to try it someday."

Cons: "Departure time of 10pm..... didn't leave til after 11pm. and then we are sent to Guam. Nowhere on my ticket said we were to go to Guam. HORRIBLE SERVICE"

Cons: "Why do we have to buy water? It's just water!"

Cons: "Flight attendant pay more attention and nicer to foreigners than filipino passengers."

Pros: "The FA's are very polite & nice. The foods are just ok but a little salty."
Cons: "What I didn't like was flight always delayed. Our flight to Manila was delayed for 1 hour. And flight coming back here to U S was delayed for 3 hours. If the passengers are late on boarding they will charge a lot for re booking but if the PAL is delayed what? Just sorry for the delayed?"

Pros: "Everything was great. The price, the service and food. It reminds me of the way we USE to be treated.on Domestic airlines. How is it that we can receive so much service, free liggage, food, headsets, TV and not receive them on united, American Airlines, jet blue, ETC. It's really a shame when you know this treatment of excellence is possible but not provided on every airline."

Cons: "you couldnt check in anywhere! i couldnt check in online, and when i called, i couldnt check in via phone either. they said i had to check in at the desk which i did, and then they couldnt assign me a seat until 30 minutes before boarding."

Pros: "The food and flight was good"
Cons: "The earphones reception was no good and I was looking forward in seeing the movie they had playing which was Creed but could not."

Pros: "Excellent service"
Cons: "Flight delayed 4 hours"

Pros: "Food Cabin Crew Service Entertainment"
Cons: "Long 15 Hour Flight Turbulance Pilot"

Cons: "Check-in was inefficient. Supervisor had to approve of everything the staff was doing. There were only 2 supervisors for 10-12 staff members. It was the holidays, therefore busy."

Pros: "Looked like a good selection of movies in Business Class."
Cons: "You couldn't access the movies! I had to move around 5 seats in Business Class before I found an empty seat which had a working entertainment system... or so I thought! After watching the 1st movie, I couldn't go back to the Home page. The system was completely unresponsive to my presses on the controller."

Cons: "Flight was almost two hours late leaving, other than that it was fine"

Pros: "crew is very friendly"
Cons: "most uncomfortable, small long haul seats ever."