Pros: "The movies"
Cons: "Why are stews so rude."
Cons: "Wifi would be nice on the smaller flights"
Pros: "The reps at customer service were very nice and helpful. Kudos to them"
Cons: "I missed my flight to Grand Junction the night before because my plane from Dulles was delayed. So, consequently I had to spend the night in Denver. I was not pleased with that at all."
Pros: "Crew was amazing. Movies were cool. Easy flight for a first time flyer."
Cons: "Nothing. It was great."
Cons: "Flight was delayed"
Cons: "I had a very large man in the middle seat next to me. I was in the window seat. He leaked over into my seat which made it very uncomfortable especially when he fell asleep. I know the airlines can't do anything about this but he should pay for a larger seat."
Pros: "Crew was very friendly and professional."
Cons: "Pillow for back support would be nice. More Japanese food choices would be nice also."
Cons: "Flight was delayed 1.5 hours coming into Denver due to an oil leak they fixed at the last airport. Turned out the leak wasn't fixed. Took an hour to get a mechanic to look at it and then they cancelled the flight. United's partner had no other planes in Denver so we had to sleep there after sitting in the airport for almost 4 hours."
Cons: "I didn't go on my trip. My course in SF was cancelled and United would n't refund my money or change the dates for my trips because of there basic economy package. They have 3 different economy packages and the economy basic doesn't get refunds and you can't change the flights if needed. It feels like they are banking on increasing there ROI with this basic economy ticket which is 40 -60 dollars cheaper than the next economy package. Intuitively they know people will pick that, but if something comes up the customer is screwed."
Pros: "Wifi wasn't working. People were loud and rambunctious."
Cons: "The boarding process with United is always a mess. Lines way longer than necessary and spilling into the main walk area of the airport."
Pros: "crew was SO pleasant! respectful of sleeping passengers came around with snacks and drinks then came around a bit later with coffee and water in case anyone needed a refill or missed it the first time"
Pros: "I liked the customer service wfrom the woman who helped us find a way with patience to get a working card to get our luggage checked in. I liked the customer service on the flight they were attentive and friendly."
Cons: "The options to pay baggage with one card is rough on the average traveler, the baggage charges cost as much tickets!"
Pros: "Nice seats, very helpful staff at ticketing and nice crew"
Cons: "Reservation was deleted so check in took a very long time and my seat (reserved weeks in advance) on the long international flight was reassigned to a very undesirable location."
Pros: "Staff was friendly"
Cons: "United has a system glitch and we were delayed. I got in around 1 am instead of 11 pm. I decide to order a glass of wine and since they don’t give receipts. I found out i was charged for 2 glasses instead of one. To top it off the co-worker i was traveling with didn’t get charged due to the inconvenience and delay. i travel a lot with United (higher status than him) and would have liked that offer (and not get charged one i didn’t order) being a mileage plus and credit card holder. I did go on line and ask for a credit and they did make it right and give me a credit."
Pros: "Nothing unusual"
Cons: "Nothing unusual"
Cons: "Our flight was delayed which caused us to miss our international connection. Flight attendants did not care, did not attempt to get us out faster, or put on a different flight. Asked for an announcement to be made on board or to be moved to seats closer to the front so we could get off the plane quicker, did not happen. Offboarded and sprinted across the airport for our international connection and was notified by gate attendents that the gate closed five minutes ago and that they could not let us on the plane. Meanwhile, the plane sat there for an additional 30 minutes while it fueled and waited for release from air traffic control. There were six travelers total stuck there in San Fran at that gate, all of us begging to be let on the plane to Beijing, the last one for over 24 hours. Zero compassion from staff at the the airline gate. They did not care about us and did not care about leaving their travelers stranded. Our total travel was Denver to Bangkok, 26 hours of travel including layovers in San Fran and Beijing. In San Fran (after missing the gate connection), United rerouted us through Haiwaii and the customer service agent that did this reroute did not finish the reroute to our final destination. We got to Haiwaii and were stranded again, at the United service desk for four hours having to once again provide documentation of our initial travel plans to Bangkok, having them build a new itinerary to our final destination. Overall, 20 additional travel hours have been added to our itinerary, almost double our initial travel time. We have had to call and cancel pre-arranged bookings in Thailand as we are now missing two full days off our trip. I am absolutely disappointed and heart broken as I write this still stuck in the Beijing airport waiting another six hours to connect to Bangkok. My fiancé and I were traveling to Thailand to get married and have received no compassion from anyone at this airline to try and get us there. I fly United for work quite frequently and have never experienced such horrendous service and lack of basic human compassion. I am flat out disgusted by United and will not be using them again, for personal travel or work related trips, because of this horrendous experience."
Pros: "Crew did a great job. Air China had much better food service."
Cons: "Seats two small, not enough room to stretch your legs. Bathroom to small. Designed for people less than 150lbs, and 5'-6" in height Not comfortable for people over 6' tall."
Cons: "Delayed flight due to "low air in tire" made me miss my connection to Iceland and ruined my very expensive vacation."
Cons: "Customer service for united is terrible and the attendants were rude while we were delayed for 2 hours on the tarmac"
Pros: "Seat 7 A on this type of aircraft - and United's configuration - had the most leg room and space, esp. when the seat next to you is empty. The flight crew was friendly and great!"
Cons: "Boarding gates/ area in Denver airport for these small aircraft was almost as bad as a bus station! Crowded and most cramped/ uncomfortable. Denver United staff at customer service center was most unhelpful, unsympathetic and dismissive about the fact that in spite of a flight delay that completely their fault (no weather delay), which made me miss the memorial service for my friend's daughter - my main purpose for visiting Cincinnati - they refused to even give me a patient hearing much less consider my request to try and put me on a different flight!"
Cons: "I had flown from Honolulu to Denver arriving at 6:30 am this morning having paid $25 for a checked bag. So had to get luggage and turn right around to check-in for Denver to Cedar Rapids and pay another $25 with the same airline because I wasn't able to check all the way through! So I feel I was charged double"
Pros: "The flight crew and the cabin crew were professional and efficient and friendly. The ginger ale kept me from getting nauseous during the turbulent approach."
Cons: "I realize that the airline doesn't have much control over screaming babies, but the reality is, my flight experience was significantly worse because of one, a couple rows back, who kept screaming at the top of their voice for most of the flight. While everyone was seating themselves, my fellow rowmates asked me to exchange my window seat for an aisle seat, so that grandmother, mother, and daughter could sit together. That put me two rows closer to that screaming baby. I came prepared to watch a movie with my phone and new noise canceling headphones, and then discovered the United Wi-Fi didn't offer movies on that flight, the same aircraft type and route as when I was able to watch a movie that way, earlier this year. I didn't find a way to connect my Bluetooth headphones to the plane's entertainment system, and I'm also disappointed in myself, to have to say, it took me far too long, to figure out that I needed to interact with the screen in front of me, through the control pad under my elbow on the armrest. By that time, there wasn't enough time left in the flight, to start a movie. So, I just played music stored on my phone, which helped mask the baby screams."
Cons: "Being stuck in plane on tarmac was horrifying. Knowing I was going to miss my connection and that I couldn't do anything was awful. May never use United Airlines again."
Pros: "New nicer attitude from crew"
Cons: "Small seats"
Pros: "The flight"
Cons: "The time"
Pros: "The Captain kept us apprised of the delays in our flight."
Cons: "How the Denver airport has their gates set up for 77/78/79 and others, having to walk down stairs? then down a long hallway to go out on the tarmac to board the plane, then when having to deplane, repeat what we had just done in reverse, some customers were traveling with small children/babies, no offer to help these people were made, except to tell them they could use the elevator. Thought it was ridiculous that we had to go all the way to original gate when we were told we would be loading again on the gate next to the one we just came in from."
Pros: "Staff very nice, plane left late but made up time."
Cons: "Seat was not comfortable and did not recline enough to provide for a nap."
Pros: "I like everything United does for the most part. It is a clean., well-run business, with friendly people."
Cons: "I am 6 foot 6 and I am a teacher who cannot always afford business class. The economy seats cause people to literally laugh when they see me try to sit in one. The person in front of my cannot lean back unless I spread eagle and take the space of the person next to me. Generally, I request an open exit row seat, which they now charge 100 dollars for. I don't think I should get free everything because I am tall, but it's not like I am fat, I have no choice in the matter and flying tends to be tortuous."
Pros: "Everyone was friendly, flight was on time checking in at kiosk was very efficient no complaints . I would recommend Kayak and United to friends and family"
Pros: "I liked the power outlets that were available, as well as the USB! I have trouble sleeping on flights, but the great options for the in flight entertainment made it more than bearable. I will always choose to fly United now."
Pros: "When I was flying red eye they made it really easy to sleep. Lots of room excellent."
Cons: "I was too drunk and my ears felt like they were bleeding but the staff was really nice"
Cons: "I think a whole can of soda is the least that should be provided for any flight."
Pros: "Nothing to like. 6:00pm flight delayed and kept rescheduling takeoff. Boarded plane about midnight and after ninety plus minutes we were made to deplane because current crew was over their allotted airtime. Kept on plane awaiting a new crew but they couldn't get them so flight cancelled. Attendants told us we would be compensated for cancellation. A big airline like united should have a better grasp on scheduling flight crews and stand bys available instead of putting us through this hell. No hotels available so we all had to stay overnight in uncomfortable chairs with many sleeping on floors. I felt bad for myself as a 69 ur old woman with some health issues but felt even worse for the parents flying with little toddlers who just wanted to go home. The day of my flight Denver had 8" of snow that stopped by 9am yet I couldn't get a flight out till the following evening. Psp to Denver to Newark should have taken six hours but took me over 38 hrs of travel time. Denver should be used to snow and 8" shouldn't cause such extreme disruption at that airport. And united needs to better coordinate its flight schedules and working crews. I will be contacting customer service regarding compensation as cancelled flight was due to company musmagent. Finally it would have been nice if united opened its club to the travelers who couldn't get hotels. Sitting in a comfortable place would have been so much better especially to the elderly and small children traveling. Thank you"
Pros: "It didn't crash..."
Cons: "Paid for upgraded seat. So narrow that the guy next to me spilled over into my seat and the ceiling of the cabin was so close I had to keep my neck folded like a taco the whole flight. Could hardly stand up after we finally landed. Shame on you, you should not be allowed to charge extra for torture."
Pros: "I made it home"
Cons: "When I got to the ticket counter my reservations had been canceled by united. Worst part is the flight is now completely booked. I was lucky enough to make the flight thanks to a late flight from vegas where 7 people were connecting from but it was pretty stressful to walk up to the counter to be told the reservation you have had for 2 months was no longer reserved. This was one of the rudest staffed planes I've been on. These guys aren't over worked. I don't know why they can be so hateful. I loved united but this experience has left a sour taste in my mouth. It all worked out in the end, but I still can't follow why my flight reservation was canceled without me being notified. I shouldn't find something like that out when I get to the airport with my luggage in my hand."
Pros: "The crew members at the gate were friendly and courteous. The plane was clean and pretty new looking. The onboard crew were fine, for all the dealings I had with them. Our bags, which were gate checked, arrived with us and intact."
Cons: "The seats are narrow, and I'm not a wide person. They are crowded in every direction. The airline(s) crowds more people into limited space, then charges people to check baggage, yet they seem surprised and ill-equipped to deal with the lack of space for carryon bags, begging people to gate check before boarding, then scolding the last people who board for bringing their bags to their seats, expecting to find a place in the overhead bins for them. They charge for snacks other than 2 oz. of pretzels. If this is considered part of the hospitality industry, the company gets a failing grade. The individual staff do the best they can."
Pros: "Comfortable seats and lots of leg room. I was not crowded at all. It was so nice to not feel cramped and to have plenty of room around me. It was one of the most comfortable flights I have experienced in years!"
Cons: "Long boarding and delayed flight, lots of walking"
Pros: "It got me home."
Cons: "The flight was delayed by more than two hours. I had a two hour drive after which got me in bed at 4:30 AM instead of 1:00 AM. Had to work that day which made it hard to function. Usually great, but was disappointed they didn't offer anything to us for such an inconvenience."
Cons: "Our seats and boarding passes were given to two other people! How can someone else board a plane with our names on the boarding passes?!"
Pros: "Staff was friendly"
Cons: "A little hot on the flight."
Pros: "The airplane was new and clean"
Cons: "The pre-boarding staff were rude and not helpful. I had requested an aisle seat when I booked my flight. Somewhere along the line, my seat was changed to a middle seat. When I asked the staff if I could switch to an aisle seat to help accommodate my sciatica, they told me, "sorry, we can't help you, you'll just have to ask another passenger." Neither crew member was willing to work with me or hear my concerns. So much for flying the friendly skies...well I guess we were still on land, so may that principle had not yet taken effect."
Pros: "The plane itself was beautiful and seating very roomy."
Cons: "Mechanicall problem was nothing more than routine maintenance according to the pilot. After sitting on the plane 2 hrs with continued further delays I opted off and took a different flight which arrived 3 hrs later than originally booked. Very very annoying. At least I didn't miss my connection like many many passengers on board."
Pros: "Crew was friendly. It was a long flight, so glad that came around in between drink services to offer water."
Cons: "Not that much content on the entertainment device, several movies were only playing in Japanese and no option to change to English. My device kept shutting off at random times despite having full battery."
Pros: "As above"
Cons: "As above"
Cons: "I did not like having to check my carry on after all. I was told the overheads were full so I could get it in Baggage after the trip. For health reasons I did not want the trip to baggage and I did not want to risk my bag being lost. I drive 3 hrs o the airport and I did not want to drive back or wait 3 days for a lost bag to be sent to me as I have before. The person at the gate was rude when I said you won't lose my luggage will you? he said Probably. I said really, and he said well you did ask."