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Sat 11/18
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(Round-trip)
Airports
Origin
New York
$850
only
$850
Los Angeles
$437
only
$437
Newark
$865
only
$865
Destination
Guiyang
$437
only
$437
Wed, Jan 31
LAX
KWE
22h 30m
Thu, Mar 1
KWE
LAX
21h 20m
Trip: 30 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3174 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
5.9
JFK
PEK
Good 7.3

Crew efficient

No entertainment, console broken. Ran out of menu item of choice, but alternative was easily digestible.

PEK
YUL
Okay 4.0

Boarding process was really quick. In half an hour they boarded a complete flight.

There was a very rude person sitting behind me. He kept hitting my seat every time I reclined it. I brought up to the flight attendant but she had no intention of getting involved or helping out.

IAD
PEK
Mediocre 2.0

They overcharged, customer support unreliable and bad service!

They overcharged, customer support unreliable and bad service!

PEK
MNL
Mediocre 2.0

Air china needs to improved plane and food

EWR
PEK
Okay 5.6

flight was late, barely made my connection (which was also late).

Sun, Jan 28
LAX
KWE
27h 35m
Sun, Feb 25
KWE
LAX
28h 35m
Trip: 29 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3881 reviews
Overall
6.3
Boarding
6.4
Comfort
6.4
Crew
6.7
Entertainment
6.1
Food
5.8
PVG
LAX
Excellent 10.0

Attendants tried to make a 10+ hour flight as comfortable as possible

N/A

PVG
SFO
Good 7.6

Everything about our flight went very well, and most were better than expected. The crew were very helpful. Our seats had plenty of room in economy. This were done very efficiently and with concern for value. The entertainment system was super.

Our Vegan meals were rather tasteless and uninteresting.

PVG
SZX
Excellent 9.0

Wondering if I can as a n the right flight out of PVG - luckily yes...

PVG
PEK
Okay 5.0

None

Food, dirty bathroom, smells badly and more

LAX
PVG
Okay 5.3

I liked the seats are roomy

I didn’t like the limited choices for food. In addition I felt those that spoke Chinese were taken care of better. I sat towards the end of the plane and they ran out constantly of food. The food they did serve wasn’t very good.

Thu, Dec 7
LAX
KWE
29h 20m
Sat, Jan 20
KWE
LAX
36h 50m
Trip: 45 days
6.8GoodShow reviews
Overall 6.8 Good
Based on 75 reviews
Boarding
6.8
Comfort
6.8
Crew
7.5
Entertainment
5.9
Food
6.6
CTU
LXA
Good 6.6

When I arrived to the airport I was informed that my flight is cancelled. They found me a new flight instead, 40 minutes earlier than the original one. Which was fine. But I didn't get information in advance, and some not nice experience while not knowing if there would be another flight instead of the cancelled one.

LAX
HGH
Okay 5.6

no vip room

CTU
TNA
Mediocre 3.3

The flight attendants were nice

Organization is poor, food is aweful, seats are bad

CTU
KTM
Okay 5.0

Had 2 layovers that weren't mentioned in our original booking. Absolutely unacceptable. No online checkin either.

CTU
PEK
Mediocre 3.3

The flight was supposed to leave at 8:30pm. We were delayed until 11, then 11:50. At 11:50 we were still not boarding and an argument started about compensation. We were finally boarded at 12:30am. But on the plane we were not given information and continued to sit there for an hour and a half while the plane was further delayed. We finally left around 2:30am, six hours after we were supposed to leave. I missed my ride at Beijing and my first night at the hotel.

Tue, Dec 12
LAX
KWE
19h 55m
Thu, Jan 18
KWE
LAX
17h 30m
Trip: 38 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 213 reviews
Overall
7.1
Boarding
7.2
Comfort
7.2
Crew
7.5
Entertainment
6.6
Food
6.8
XMN
MNL
Mediocre 2.0

I missed the connecting flight and was rerouted on a Nov 2, 8:35am China Southern flight from Guangzhou to Manila

SHA
XMN
Good 6.3

The flight was delayed due to air traffic control. Subsequently I missed my connecting flight -- Xiamen to Manila that evening and had to spend another night in China. Next flight out of Xiamen was 6pm, Nov 2. Xiamen ground staff was very helpful in booking me the option to fly China Southern to Guangzhou the night of Nov 1, stay for free in a hotel, and then take the 0835 morning China Southern flight from Guangzhou to Manila. It was difficult to identify the right people to speak with and get clear assistance and direction in both Xiamen and Guangzhou.

XMN
LAX
Good 7.0

Crew was super friendly, professional and excellent!

The 10 hour layover :(

SZX
FOC
Excellent 8.4

Crew was friendly.

couldn't book through from Shenzhen yp Guilin. Had to check-in again at Fuzhou and go through security again.

LHW
KHN
Excellent 10.0

Hostess

Sat, Nov 18
JFK
KWE
26h 30m
Sun, Dec 10
KWE
JFK
49h 05m
Trip: 23 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 1038 reviews
Overall
7.8
Boarding
7.7
Comfort
7.8
Crew
8.2
Entertainment
7.7
Food
7.6
PEK
SEA
Good 6.0

Flight was fine, very few passengers made it pretty low key.

Food wasn't my favorite, but could always be worse. The security process at the Beijing Airport was unbelievably slow and chaotic - has nothing to do with the airline, but made catching my flight super stressful.

PEK
TLV
Mediocre 2.0

I missed my flight because of wrong details the airline sent me by email. I arrived 3 hours before, but when I arrived, it was too late, and the flight already departured. The only next flight to TLV, Israel, was on the 2nd of Nov- 2 days later! I had to wait a whole day in the airport for another flight with another airline (ELAL) which I paid for it 2900 RMB! It's really unfair, and the women in the check-in desk wouldn't help me nor give me any info in order to book a new ticket :( It was a horrible experience, and I definitely wont fly with Hainan Airlines again.

PVG
XIY
Good 7.3

Overall service was good. Everyone was helpful and friendly. Check in was efficient and fairly quick. There are signs in Chinese and English so it is not too difficult to find out where you need to go.

The flight was delayed almost 3 hours and not much communication about the delay. They made an announcement in Chinese and everyone started lining up. My gut instinct told me the flight was delayed because i saw food being stacked at the counter and then the peoole in front of the line was picking the food up and sitting back down. That is my only real complaint about this airline. The food was was okay.

PEK
BOS
Good 6.0

Lots of snacks available

The announcements regarding turbulence were more disturbing than the turbulence.... It was just too loud

BOS
PEK
Excellent 10.0

Business class service

Sat, Dec 9
EWR
KWE
42h 25m
Sun, Dec 24
KWE
EWR
46h 28m
Trip: 16 days
Overall 0.0 Poor
Based on 0 reviews
Mon, Jan 29
LAX
KWE
24h 05m
Thu, Mar 1
KWE
LAX
25h 45m
Trip: 32 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3174 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
5.9
JFK
PEK
Good 7.3

Crew efficient

No entertainment, console broken. Ran out of menu item of choice, but alternative was easily digestible.

LAX
PEK
Mediocre 2.6

Better customer service

Air China staff need to better understand and learn how to talk to people.

PEK
SYD
Excellent 8.6

Comfort and service on the plane. Lounge in Beijing was wonderful.

What you have to go through in Beijing to transit from one international flight to another. Very disorganized. I will never change planes again in Beijing after this trip. Perhaps it will be better on the way back. Business class travelers should have a special lane.

PEK
BKK
Okay 5.6

they should really do something about tight connections. If your first airline is only barely late, it becomes a frantic haste from hell to get thru security again and to your next airline. Security needs to inspect every element of your carryon in spite of the fact you were already screened on your previous flight. They will dump out your entire bag to inspect all contents. Extremely easy to lose important things. They confiscate all spare batteries if they only appear to be high power range regardless of what the actual voltage is.

PEK
MNL
Mediocre 2.0

Air china needs to improved plane and food

Mon, Nov 27
EWR
KWE
29h 45m
Sat, Dec 2
KWE
EWR
24h 07m
Trip: 6 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 13528 reviews
Overall
8.0
Boarding
8.1
Comfort
7.7
Crew
8.4
Entertainment
7.5
Food
7.3
JFK
JAX
Good 7.6

Delta never used to be my first choice in airlines, but of my recent experience with them has been excellent. The people from the counter to the plane have been professional and courteous. This is why I will fly with them more frequently.

ATL
SNA
Excellent 8.0

4 hour flight. Non-eventful except slight turbulence. Good to be home! Thank you!

NA

DTW
EWR
Excellent 8.0

Boarding was quick. Staff and crew were friendly. Everything went well despite the 30 min delay we had on the runway. They gave us snacks and we ended up still arriving on time.

YUL
ATL
Good 6.0

Fligth were on time

My flight from Montreal to Atlanta was 2:30 min Left at 6:10 arrive at 8:30 roughly Tried twice to get to my connection earlier and get 9:30 instead of 12:09 fligth to Daytona Delta was not flexible to allow me to book saying i did not have 55 min in between fligth which i had than lear n it will cost $75.00 to change the fligth - What? Very disappointed of Delta - lost 3 hrs at the airport today

JFK
LAX
Excellent 9.3

Check in was easy through their app. Also very quick lines to drop off bags. Crew was very nice and respectful

Seat are a little bit too close together. But overall very comfortable

Thu, Feb 1
LAX
KWE
24h 05m
Mon, Feb 26
KWE
LAX
25h 45m
Trip: 26 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3174 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
5.9
PEK
SYD
Excellent 8.6

Comfort and service on the plane. Lounge in Beijing was wonderful.

What you have to go through in Beijing to transit from one international flight to another. Very disorganized. I will never change planes again in Beijing after this trip. Perhaps it will be better on the way back. Business class travelers should have a special lane.

LAX
PEK
Mediocre 2.6

Better customer service

Air China staff need to better understand and learn how to talk to people.

PEK
BKK
Okay 5.6

they should really do something about tight connections. If your first airline is only barely late, it becomes a frantic haste from hell to get thru security again and to your next airline. Security needs to inspect every element of your carryon in spite of the fact you were already screened on your previous flight. They will dump out your entire bag to inspect all contents. Extremely easy to lose important things. They confiscate all spare batteries if they only appear to be high power range regardless of what the actual voltage is.

PEK
YUL
Okay 4.0

Boarding process was really quick. In half an hour they boarded a complete flight.

There was a very rude person sitting behind me. He kept hitting my seat every time I reclined it. I brought up to the flight attendant but she had no intention of getting involved or helping out.

JFK
PEK
Excellent 9.0

Great flight and entertainment throughout.

Everything w this flight was satisfactory. No negatives to mention.

Sun, Jan 28
LAX
KWE
22h 30m
Sun, Feb 25
KWE
LAX
16h 40m
Trip: 29 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3174 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
5.9
BKK
PEK
Excellent 9.6

Everything, meals were good.

JFK
PEK
Excellent 9.0

Great flight and entertainment throughout.

Everything w this flight was satisfactory. No negatives to mention.

EWR
PEK
Okay 5.6

flight was late, barely made my connection (which was also late).

JFK
PEK
Good 7.3

Crew efficient

No entertainment, console broken. Ran out of menu item of choice, but alternative was easily digestible.

LAX
PEK
Mediocre 2.6

Better customer service

Air China staff need to better understand and learn how to talk to people.

Mon, Jan 29
LAX
KWE
27h 35m
Sun, Feb 25
KWE
LAX
28h 35m
Trip: 28 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3881 reviews
Overall
6.3
Boarding
6.4
Comfort
6.4
Crew
6.7
Entertainment
6.1
Food
5.8
LAX
PVG
Excellent 9.0

Lacked flavor... quantity was great

PVG
SZX
Excellent 9.0

Wondering if I can as a n the right flight out of PVG - luckily yes...

PVG
KIX
Okay 5.0

I missed my flight to Osaka, cause must claimed baggage, re-checked and immigration & security clearanced in at Pudong.

PVG
SFO
Good 7.6

Everything about our flight went very well, and most were better than expected. The crew were very helpful. Our seats had plenty of room in economy. This were done very efficiently and with concern for value. The entertainment system was super.

Our Vegan meals were rather tasteless and uninteresting.

PVG
LAX
Excellent 10.0

Attendants tried to make a 10+ hour flight as comfortable as possible

N/A

Thu, Dec 7
LAX
KWE
29h 20m
Thu, Jan 18
KWE
LAX
19h 05m
Trip: 43 days
6.8GoodShow reviews
Overall 6.8 Good
Based on 75 reviews
Boarding
6.8
Comfort
6.8
Crew
7.5
Entertainment
5.9
Food
6.6
LXA
KTM
Good 6.0

Flight over Himalayas was breath-taking!

Flew from Chengdu to Kathmandu, through Lhasa. Even though it was the same flight, we had to de-plane in Lhasa and go through security both coming off the plane and twice again before re-boarding the same plane, to the same seats. Probably a China / Tibet thing, but we received no explanation from Sichuan. After this uber-security play, we got back on the same plane and sat for almost 2 hours on the tarmac, even though we were the only plane in the airport! Sichuan served us lunch while still on the ground, but I would have preferred an explanation from the crew for the unreasonable delay.

CTU
LXA
Good 6.6

When I arrived to the airport I was informed that my flight is cancelled. They found me a new flight instead, 40 minutes earlier than the original one. Which was fine. But I didn't get information in advance, and some not nice experience while not knowing if there would be another flight instead of the cancelled one.

TYN
HGH
Mediocre 2.0

Flight was three hours late and The luggage count be shipped to lax directly. I had to get my luggage, drag luggage to hotel, and check in again in Hangzhou. They even collected headphones and stoped videos on board half an hour before its landing.

HGH
LAX
Mediocre 2.0

Worst airlines I have ever traveled. Crew and airport staff hardly understand English and there is no communication between passengers and airport crew when flight gets cancelled. Please do not select this airlines even if it's $500 cheaper.

CTU
PEK
Mediocre 3.3

The flight was supposed to leave at 8:30pm. We were delayed until 11, then 11:50. At 11:50 we were still not boarding and an argument started about compensation. We were finally boarded at 12:30am. But on the plane we were not given information and continued to sit there for an hour and a half while the plane was further delayed. We finally left around 2:30am, six hours after we were supposed to leave. I missed my ride at Beijing and my first night at the hotel.

Mon, Jan 29
LAX
KWE
18h 35m
Sat, Mar 3
KWE
LAX
31h 40m
Trip: 34 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3174 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
5.9
BKK
PEK
Excellent 9.6

Everything, meals were good.

EWR
PEK
Okay 5.6

flight was late, barely made my connection (which was also late).

PEK
MEL
Mediocre 2.0

This was like flying in the 90's. The seats were super small and uncomfortable my TV didn't work and they wouldn't let me use my phone (even on fly mode) and the Beijing international airport didn't have WiFi.

JFK
PEK
Excellent 9.0

Great flight and entertainment throughout.

Everything w this flight was satisfactory. No negatives to mention.

PEK
BKK
Okay 5.6

they should really do something about tight connections. If your first airline is only barely late, it becomes a frantic haste from hell to get thru security again and to your next airline. Security needs to inspect every element of your carryon in spite of the fact you were already screened on your previous flight. They will dump out your entire bag to inspect all contents. Extremely easy to lose important things. They confiscate all spare batteries if they only appear to be high power range regardless of what the actual voltage is.

Tue, Jan 30
LAX
KWE
27h 35m
Sun, Feb 25
KWE
LAX
28h 35m
Trip: 27 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3881 reviews
Overall
6.3
Boarding
6.4
Comfort
6.4
Crew
6.7
Entertainment
6.1
Food
5.8
PVG
SZX
Excellent 9.0

Wondering if I can as a n the right flight out of PVG - luckily yes...

LAX
PVG
Okay 5.3

I liked the seats are roomy

I didn’t like the limited choices for food. In addition I felt those that spoke Chinese were taken care of better. I sat towards the end of the plane and they ran out constantly of food. The food they did serve wasn’t very good.

PVG
KIX
Okay 5.0

I missed my flight to Osaka, cause must claimed baggage, re-checked and immigration & security clearanced in at Pudong.

PVG
SFO
Good 7.6

Everything about our flight went very well, and most were better than expected. The crew were very helpful. Our seats had plenty of room in economy. This were done very efficiently and with concern for value. The entertainment system was super.

Our Vegan meals were rather tasteless and uninteresting.

PVG
LAX
Excellent 10.0

Attendants tried to make a 10+ hour flight as comfortable as possible

N/A

Sat, Dec 9
LAX
KWE
41h 45m
Sat, Jan 20
KWE
LAX
36h 50m
Trip: 43 days
6.8GoodShow reviews
Overall 6.8 Good
Based on 75 reviews
Boarding
6.8
Comfort
6.8
Crew
7.5
Entertainment
5.9
Food
6.6
CTU
KTM
Okay 5.0

Had 2 layovers that weren't mentioned in our original booking. Absolutely unacceptable. No online checkin either.

LAX
HGH
Okay 5.6

no vip room

TYN
HGH
Mediocre 2.0

Flight was three hours late and The luggage count be shipped to lax directly. I had to get my luggage, drag luggage to hotel, and check in again in Hangzhou. They even collected headphones and stoped videos on board half an hour before its landing.

LXA
KTM
Good 6.0

Flight over Himalayas was breath-taking!

Flew from Chengdu to Kathmandu, through Lhasa. Even though it was the same flight, we had to de-plane in Lhasa and go through security both coming off the plane and twice again before re-boarding the same plane, to the same seats. Probably a China / Tibet thing, but we received no explanation from Sichuan. After this uber-security play, we got back on the same plane and sat for almost 2 hours on the tarmac, even though we were the only plane in the airport! Sichuan served us lunch while still on the ground, but I would have preferred an explanation from the crew for the unreasonable delay.

HGH
LAX
Mediocre 2.0

Worst airlines I have ever traveled. Crew and airport staff hardly understand English and there is no communication between passengers and airport crew when flight gets cancelled. Please do not select this airlines even if it's $500 cheaper.

Tue, Jan 30
LAX
KWE
17h 50m
Sun, Feb 25
KWE
LAX
21h 20m
Trip: 27 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3174 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
5.9
PEK
MNL
Mediocre 2.0

Air china needs to improved plane and food

IAD
PEK
Mediocre 2.0

They overcharged, customer support unreliable and bad service!

They overcharged, customer support unreliable and bad service!

JFK
PEK
Excellent 9.0

Great flight and entertainment throughout.

Everything w this flight was satisfactory. No negatives to mention.

PEK
YUL
Okay 4.0

Boarding process was really quick. In half an hour they boarded a complete flight.

There was a very rude person sitting behind me. He kept hitting my seat every time I reclined it. I brought up to the flight attendant but she had no intention of getting involved or helping out.

EWR
PEK
Okay 5.6

flight was late, barely made my connection (which was also late).

Wed, Jan 31
LAX
KWE
27h 35m
Sun, Feb 25
KWE
LAX
28h 35m
Trip: 26 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3881 reviews
Overall
6.3
Boarding
6.4
Comfort
6.4
Crew
6.7
Entertainment
6.1
Food
5.8
PEK
SHA
Okay 4.0

They would not accomidate a flight change after I was delayed in an accident getting to the airport. One desk said there was a seat on the earlier flight and sent me out of the gate area to the front of the airport. When I got there a few minutes later they said no there is no seat. I was upset because I had to wait 6 hours now and go back through security again. I asked to speak to a supervisor. They pertended not to understand. I was persistant and then they siad oh here is a seat on the 1:00 flight. Then he goes do you want window or aisle. If there was no seats whey do I have a choice?

JFK
PVG
Okay 5.3

None

Food, seat, bathroom and smells badly, stinks,

PVG
SFO
Good 7.6

Everything about our flight went very well, and most were better than expected. The crew were very helpful. Our seats had plenty of room in economy. This were done very efficiently and with concern for value. The entertainment system was super.

Our Vegan meals were rather tasteless and uninteresting.

PVG
LAX
Excellent 10.0

Attendants tried to make a 10+ hour flight as comfortable as possible

N/A

NGO
PVG
Good 6.3

Everything about our flight went very well, and most were better than expected. The crew were very helpful. Our seats had plenty of room in economy. This were done very efficiently and with concern for value.

Our Vegan meals were rather tasteless and uninteresting. The only entertainment was what we brought with us and overhead monitors.

Sun, Dec 10
LAX
KWE
24h 45m
Thu, Jan 18
KWE
LAX
17h 30m
Trip: 40 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 213 reviews
Overall
7.1
Boarding
7.2
Comfort
7.2
Crew
7.5
Entertainment
6.6
Food
6.8
TPE
JJN
Excellent 8.8

Crew and staff are professional and worked well together, fairly efficient

Upon landing, there was a problem with airport customs and immigration which prevented the passengers from leaving the plane. Crew needs to be more proactive with (1) passengers getting up too early and blocking the aisle out of turn. An elder woman was trying to get her bags and exit her row and passengers from behind were not letting her collect and exit. I stopped the rude people from the back who were getting off out of turn. Instructions need to be issued, let people get off the plane in orderly fashion. and (2) crew did not inform passengers what was happening with immigration and customs holdings things up until I hit the service button a few times. Tell the passengers what is going on rather than allow tempers to heat up

SZX
FOC
Excellent 8.4

Crew was friendly.

couldn't book through from Shenzhen yp Guilin. Had to check-in again at Fuzhou and go through security again.

CTU
FOC
Excellent 8.6

Gave me a free hotel when I was transferring in Fuzhou. All I had to pay was the taxi fare of 20kuai. The staff are extremely nice and the food from JFK to FOC was excellent. 2 full meals and a sandwich left me pretty full.

It is difficult to get in touch with the English Customer service.

XMN
LAX
Good 7.0

Crew was super friendly, professional and excellent!

The 10 hour layover :(

LHW
KHN
Excellent 10.0

Hostess

Wed, Jan 31
LAX
KWE
17h 50m
Sat, Mar 3
KWE
LAX
31h 40m
Trip: 32 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3174 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
5.9
BKK
PEK
Excellent 9.6

Everything, meals were good.

LAX
PEK
Mediocre 2.6

Better customer service

Air China staff need to better understand and learn how to talk to people.

IAD
PEK
Mediocre 2.0

They overcharged, customer support unreliable and bad service!

They overcharged, customer support unreliable and bad service!

EWR
PEK
Okay 5.6

flight was late, barely made my connection (which was also late).

PEK
YUL
Okay 4.0

Boarding process was really quick. In half an hour they boarded a complete flight.

There was a very rude person sitting behind me. He kept hitting my seat every time I reclined it. I brought up to the flight attendant but she had no intention of getting involved or helping out.

Mon, Dec 11
LAX
KWE
23h 40m
Thu, Jan 18
KWE
LAX
17h 30m
Trip: 39 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 213 reviews
Overall
7.1
Boarding
7.2
Comfort
7.2
Crew
7.5
Entertainment
6.6
Food
6.8
CTU
FOC
Excellent 8.6

Gave me a free hotel when I was transferring in Fuzhou. All I had to pay was the taxi fare of 20kuai. The staff are extremely nice and the food from JFK to FOC was excellent. 2 full meals and a sandwich left me pretty full.

It is difficult to get in touch with the English Customer service.

XMN
MNL
Mediocre 2.0

I missed the connecting flight and was rerouted on a Nov 2, 8:35am China Southern flight from Guangzhou to Manila

SHA
XMN
Good 6.3

The flight was delayed due to air traffic control. Subsequently I missed my connecting flight -- Xiamen to Manila that evening and had to spend another night in China. Next flight out of Xiamen was 6pm, Nov 2. Xiamen ground staff was very helpful in booking me the option to fly China Southern to Guangzhou the night of Nov 1, stay for free in a hotel, and then take the 0835 morning China Southern flight from Guangzhou to Manila. It was difficult to identify the right people to speak with and get clear assistance and direction in both Xiamen and Guangzhou.

JJN
TSN
Mediocre 2.0

Xiamen airlines are horrible I will never fly them again. Phillipines airline was excellent

KHN
LHW
Excellent 10.0

Crew was excellent

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