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The last row was empty and I sat there for two minutes. I was treated like a criminal for doing so. My wife wanted to get past the cart in the aisle and she was treated like dirt by the same black attendent..

The ground crew was very good. They communicated clearly and continued updating. The flight crew was fine. The flight crew on the March 20th flight from MCI to Portland was excellent.

The ticketing counter in SD was a mess. The lady handling the First-Class check-in seemed overwhelmed until a supervisor replaced her. It took almost 20 minutes to get once couple checked in, and then she started walking around the counters while 7 people just stood in line. Once her supervisor arrived, she announced she was going on break, never to engage with customers again.

WOuld have liked coffee or pretzels but other than that, crew and pilot and flight were great. Seat was great, too.

No outlets, plugs, way to charge the phone or service and no food on one leg o the trip, but other than that, great. Loved WIFI, the flight, the crew, the pilots, the schedule, etc. Great job. My new favorite airline!

On time, friendly and professional staff and crew Very nice new terminal in Spokane

It was a bumpy flight but the crew was very attentive and made it a safe and enjoyable experience.

My suggestion is that they should provide USB-C charging ports for modern cell phones.

Very easy, stress free airline. Was a wonderful experience. Will use again

Alaska drastically changed our flight from a direct flight to a flight with connection and a long layover. So we canceled the Alaska flight and we learned a valuable lesson that we will never book through kayak again because the third party travel agent tried to withhold our money.