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We never fly any other atrline if Emirate flights are available. In all aspects we rank it the best.

Service was great. Food was perfect. My mom needed a wheelchair and I was worried that I will miss the connecting flight. Emirates ground staff and wheelchair staff ensured we get to our gate on time.

Although lauded as a superior carrier, I found nothing out of the ordinary about the flight. Even in the AirBus 380, there wasn't much space in economy - especially when the seat in front was reclined. Admittedly, the toilet was more spacious than I've ever seen on an airplane, but the ill-fitting divider between the cubicles left a visible slit that was quite disconcerting. The crew were ok, but they were clearly "just doing their job." There was little enthusiasm - although given the number of the passengers, I'm not surprised they were jaded. I'd fly Emirates again, but I don't hold them above other carriers.

Boarding in New York was smooth and well organized. However, the boarding process in Dubai was less convenient. Passengers were asked to board an hour before departure, but after that we had to wait in another area that did not have enough seating capacity. To make matters worse, the flight was officially delayed by an hour, followed by an additional 45-minute delay while on the aircraft. The food was excellent and exceeded expectations. Seating comfort was decent for Economy Class, and considering the fare category, I have no major complaints. The entertainment system was outstanding. Being able to watch a FIFA match live during the flight was a completely new and enjoyable experience for me, making the journey much more engaging.

The flight was literally cancelled by emirates and you sent me to a scammer website of Underpricer.com for the tickets who still has not provided a refund for one ticket. Kayak has gone seriously downhill. If you are going to redirect people to a site then ensure they are reputable and not untrustworthy scammers. Am never using kayak again after this experience. And update your algorithm or whatever so you don’t send out auto emails checking on flight experience of cancelled flights due a literal WAR!! also I have complained about underpricer and nothing from kayak. So disappointing

Difficult to find some food option for gluten and dairy allergy. May be a fruit salad would be better

What a great trip . From check in to the upgrade we received a big shout out to Cleverson who was able to help us navigate the whole process super patient and was just one of the best customer service experiences we received in a very long time . The amazing staff on the flight who went above and beyond to make sure we were comfortable amazing food and service if you have te opportunity to upgrade it's a must and well worth it.

Business class on this plane was adequate, service, amenities, swag, and crew was amazing!

More leg room or a bed hahaha but in all was one of the best flys I been on

we bought trip insurance from you and could not use it. 'underrated' only return 50 % of trip cost. my doctor told me i have stage 4 cancer and that I might not live till the end of the month..

Delta is the best. It was all very easy and on time.

The cabin and bathroom experience was poor as the cabin and bathroom were dirty and showed signs of an older plane that had not been updated for Customer’s, comfort and health. There was gum on my seat when I arrived and dirt spots around the fan and light controls. The flight was almost entirely full, so there was no way I could be moved from my seat. Th bathroom had the peeling paint.

Wifi worked inconsistently; outlet to charge computer did not work.

Gate agent in LAS named Juliett should win an award for excellent customer service.

Gate agent and flight attendants were efficient, but more stern than warm.

The only issue is that the plane was HOT. This was not the case on my first flight so not sure why, but thankfully I had a portable fan with me. Everything else was great!

13 hour delay stuck in Detroit and missed a day of meetings. It was terrible

My flight was so delayed I would’ve missed my connection and had to cancel my trip

Only issue was with seating. The economy fare we purchased did say there was no guarantee the three people in our party would be seated together, and we were not. At the gate, the agent told us more specifically, the fare we purchased meant we would be seated in middle seats only. This should just be made more obvious.

Another smooth and friendly flight. For a shorter flight, it was a pleasant surprise to see a decent snack and complimentary drinks.

Checking in and crew were great. Seats in front of you in economy recline so much that you can't get out of your seat. I guess thats why its economy....

Flight was on time. Food was ok. Entertainment non existent.

Flight was on time. Could have been a little more comfortable. Baby cried all night.

The chicken on the flight Boston to Zurich wasn’t very good. It was bland passable. Too much sugar in the Cole slaw. Cabbage is an amazing veg and can be much more crisp and alive. Flight attendants were Wonderful! Seats were a bit beat up but okay. In economy it was tight when the person in front learned back the screen became too close.

On time and my bag made it. My parents on British Air had their bag held/lost at LHR, so Swiss definitely won that contest.

Wonderful, i asked at front gate to change my seat up closer and they gave me a row with no one in it. Very kind of them as the flight was on the light side.

Great crew, great food, horrible aircraft seat spacing for a 9 hr flight.

The food could have been better but everything else was superb.

Terrible airline both Swiss and Lufthansa that are part of the same corp. stay away if you can

Didn't make the connection as my primary flight was 3 hrs late, I had to basically beg to be put on a different airline to continue my trip otherwise I would have been sitting on the airport for 8 hrs

It flight had a maintenance issue, that should be part of of preventative maintenance, and then they completely mismanaged the passengers on the buses. A terrible experience.

Lufthansa has a bag policy unique to Lufthansa. We all had a small carry on and a backpack (personal item) that we carried with us through multiple other connecting flights, no problem. With Lufthansa we were charged 80 euros each for the carry on at the gate, for this one flight. When asked they said they made an announcement… problem being that we had just arrived to the gate from a connecting flight and didn’t hear an announcement. While we were standing at the counter paying the ridiculous fee several other people were stopped, while countless others boarded with the same type of luggage and were not stopped. Crazy. Good news though, when we got on the plane half of the overhead bins were empty! After an already horrible experience the lady at the counter was also terrible, so that helped round things out.

Delayed over 2 hours. Bring your own snacks or prepare to pay. No entertainment and no plug plugs for charging.

I remember flying with Lufthansa many years ago, and it used to be an amazing airline with more technologically savvy and roomy planes, but unfortunately that isn’t the case anymore. The space between the seats is much smaller, which is ok for short flights, but definitely not for across the Atlantic flights. Not sure if I’ll opt for Lufthansa the next time, maybe just if necessary.

Boarding delayed 1.5 hours. Ended up sick because of all the delays and lines waiting around airport and boarding.

They failed to make sure all luggage made it onto the flight. I had to spend a week on vacation with no clothes.

Gate agent required us to check our perfectly legal carry on bags due to a supposed lack of overhead space. After seating, we saw nothing but empty space in our seating area. This caused luggage to miss connection in Athens, and we had no bags in Mykonos. Totally avoidable and unacceptable. My last U A flight !

Enough leg room, no drinks or snacks. Looked like they were very good with the children

Would not accommodate my request to bring my my jacket I left on the plane.

Food was mediocre. In flight entertainment lacked live TV. Crew was fantastic. Plane very comfortable if a bit worn.

It was my experience w Kayak that was negative. I’m never using kayak again

Flight was delayed 4 hours, gate change was a big trek the opposite direction, gate agent indicated a lack of faith that we would actually fly.

I washed attendant for assistance and she never got back to me. I asked her a second time and she said she would check. She never did. The flight was over an hour late taking off No food service was offered despite over 4 hours on the flight

I chose seating based on me being 6’3 and they changed planes I guess bc I got 2 random Seats that were middle and window and vert cramped and uncomfortable for a long flight….should have been able to get same seating just different aisle maybe especially since we picked them and weren’t random

Very bad check in service. They hardly spoke of any English - at least in a way to communicate. Downgraded from Business due to seat malfunction. Could not even allocate a seat in economy with an empty seat next to me. So called manager at check in was a total waste of time

It's hard to tell where to plug in electronics, and the port on my seat didn't work. Their entertainment system was down. Vegetarian food options were tasty. Friendly, helpful flight attendants.

Our flight BA638 was cancelled with very short notice. It was supposed to depart at 7:25am. We had left Chichester at 3:30am in order to make the flight, and we were notified of the cancellation while en route to LHR. We were told the cancellation was necessary because a plane had not been scheduled to be at LHR for this flight! We were rescheduled to BA636. This flight was supposed to depart at 11:00am but didn't actually take off until ~12:30pm. Consequently we arrived in Athens several hours late, missing out on half a day of our sightseeing time. We had booked transport with MyTransfers to pick us up at the Athens airport and drive us to our Hotel Adonis. I was unable to get a refund for this service because our flight was so delayed. They required 24 hour notice of pick up time changes. I instead had to pay for a taxi at the airport. I have tried to fill out a request for compensation online but have been unsuccessful. How can I get help for filing a claim?

They could do everything better!! From the rickety plane to the flight attendants, when American Airlines is operated by British Airways, their standards are lowered! It’s like Macy’s, operated by Walmart!!

It was ok but not at a business class standard No entertainment system available which is poor for a 3+ hour journey Food was ok and service was good though

Late boarding with inconsistent excuses. Bulk head seats were very small and uncomfortable. 1 tiny candy bar and a water were only food provisions. Food for purchase was unavailable.